20181026-G. H. Schorel-Hlavka O.W.B. To Kmart Tyre & Auto Service-SUPPLEMENT 2

1
Kmart Tyre & Auto Service 26-10-2018

C/o Alan Patten
5 Email: KTASCustomerService@kmart.com.au & Alan.Patten@kmart.com.au
COMPLAINT supplement 2-Re invoice No: 90308432 Service date 05/10/2018 (customer No: A1044a638)
Sir, (Alan,)
10 when I had my car in service I was advised that the rotors were down by 1.5mm and
1.6mm was the maximum. On that basis I held it better to have the rotors replaced.
As I showed the rotors were not at all down by 1.5mm. While rotors may have different
thickness this can happen because when the rotor is cast they may vary in condition.
For the record I was a Turner & Fitter and worked also as such in a foundry as well as in
15 maintenance repairing machines, etc. I then ended up in management of factories because of my
experiences and knowledge. And I would use my own calibers when checking work of a machine
setter as I didn’t trust the calibers they were using. As I indicated I came across numerous faulty
calibers and this because relying upon my own that I discovered this.
As you have indicated there were problems with the rotors “The thickness of the Rotor can be measured
20 with a veneer or micrometre as you have shown and this shows the inconsistency in thickness, however the runout is
what causes the pulsation and that need to be measured with a dial gauge whilst the Rotor is set on the hub and is
rotating.” I invite you to provide the details of the readings that were done at the time. This also so
I can then travel to a friend (Which is about a 140 kilometres round trip) who has a large lathe
and can then establish what, if any variation is measured.
25 As I previous indicated, when rotors are cast then it need facing off so that there is a smooth
surface for brake pads to work on. It is irrelevant if the rotors are then having a difference in
thickness of each other as ultimately the brake pads are set to the thickness of each rotor.
I didn’t notice any specific groves that you appear to allude to that it required machining.
Also, as I indicated I am careful how I apply my brakes as I am well aware that wild braking can
30 cause overheating of the rotors and cause them to warp. I am also aware that if rotors are getting
near the end of thickness then the heat dissipation can have a considerable influence to the safety
of braking.
As a now retired Professional Advocate I spend decades at the bar table before the courts and
well aware that if one makes a false claim this can have a serious problem to any success. Hence,
35 I try to be very accurate and expect you likewise do so.
Your response doesn’t so far I could detect refer to the 1.5mm alleged wearing of the rotors! The
very reason I authorized the replacement of the rotors.
As I showed I measured the original casting size and then the facing of and the wear of the rotors
40 and this showed then the difference from original casting to what was now left. As such, I
showed the total of facing of and wear from the original thickness, which in my view showed
nowhere near 1.5mm. Obviously the issue that rotors may have been cast thinner then should
have been is possible but will not affect the minimum size indicated for each rotors after facing
of and wear as per manufacturer requirements.
45 I may add that staff presented the rotors and I had them placed in plastic bags. I sought to avoid
damaging them.
p1 26-10-2018 © G. H. Schorel-Hlavka O.W.B.
INSPECTOR-RIKATI® about the BLACK HOLE in the CONSTITUTION-DVD
A 1st edition limited special numbered book on Data DVD ISBN 978-0-9803712-6-0
Email: admin@inspector-rikati.com. For further details see also my blog at Http://www.scrib.com/InspectorRikati
2
While people unbeknown to certain matters by not being trained in them may perhaps go along
with what you wrote, I for one have my doubts, again having worked as a Turner & Fitter. And
in management I was able to resolve problems with machinery which machine setters were
5 unable to do because of my skills and knowledge. Obviously I am not fail prove but have I view
a reasonable understanding of matters and cannot accept that measured sizes of the rotors are as b
ad as was indicated to be about 1.5 mm and I was given the understanding that 1.6 mm was the
maximum.
As I indicated I now detected a pull to the left when using my brakes which I didn’t experience
10 prior to the service. This can eventuate, as an example, if one set of brake pads are gripping the
rotor in a manner that override to some degree the other side brake pads on that rotor.
As I understand it the bill showed $100.00 each not $50.00 each.
“Our price to machine a disc rotor is $65.00 per rotor , the new disc rotors provided are $50.00 per rotor and
have a full thickness of material being brand new and thus a more economical solution for you.”
15 Also, when I asked for the brake pads I was given the understanding they were not replaced as
they were still in good order. As such, at least in my view, if there were allegedly grooves in a
rotor then surely the same would have been a problem with the brake pads. As the brake pads
didn’t require any replacement then I view this may underline that the alleged grooves were non-
existing.
20
I will quote your entire email below:

25 QUOTE
RE: FW: aKTAS Customer Service see attachment
20181016-G. H. Schorel-Hlavka O.W.B. regarding Preston
to Kmart Tyre & Auto Service
From Alan Patten
To admin@inspector-rikati.com
Date Today 10:34
30 Good Morning Gerrit,
I hope you enjoyed your time away
In regards to your inquiry on the Disc Rotors replacement to your vehicle, the findings at the store were that
the brakes on your vehicle were pulsating and to rectify this the disc rotors would require machining, what is
required in this process is to remove the grooving in the rotor itself and also the runout.
35 The thickness of the Rotor can be measured with a veneer or micrometre as you have shown and this shows
the inconsistency in thickness, however the runout is what causes the pulsation and that need to be measured
with a dial gauge whilst the Rotor is set on the hub and is rotating.
Machining will remove a thickness of metal material from both sides of the rotor surface, we have found that
as the material of the disc rotor reduces heat will dissipate at a changed rate and the rotor will warp again and
40 generally in a shortened time frame.
Over the last few years we have found that the cost of machining most common disc rotors vs replacing is
more economical and in the favour of the customer to replace the disc rotor.
Our price to machine a disc rotor is $65.00 per rotor , the new disc rotors provided are $50.00 per rotor and
have a full thickness of material being brand new and thus a more economical solution for you.
45 I hope this helps with your concern.
Regarding the issue with pulling left that you have advised on your email, the store would be happy to look at
this to ensure that all the braking components and our workmanship that we have provided is corrected if this
is causing the issue.
3
Please give the store a call on 0385857147 to arrange a time that suits you, I have advised Silvio to expect
your call.
Kind Regards
Alan
5 0404039021
From: Mr G. H. Schorel-Hlavka O.W.B. <admin@inspector-rikati.com>

Sent: Thursday, 25 October 2018 10:08 PM
To: Alan Patten <Alan.Patten@kmart.com.au>
Cc: Gerrit Schorel-Hlavka O.W.B. <admin@inspector-rikati.com>
10 Subject: Re: FW: aKTAS Customer Service see attachment 20181016-G. H. Schorel-
Hlavka O.W.B. regarding Preston to Kmart Tyre & Auto Service
Alan,
I had indicated in previous email correspondence that I would be away into the country. during that
time I was neither able to contact my wife or could she contact me because of the lack of mobile
15 services this as text messages we each had sent never were received!
Having now returned it be more appropriate if we communicate for the moment via email, this
because I have a severe hearing disability and have problems hearing at mobiles/telephones.
I may add that I found that when I slightly brake then the vehicle is pulling to the left. I did not
experience this prior to the service.
20 Gerrit
---
Mr G. H. Schorel-Hlavka O.W.B.
MAY JUSTICE ALWAYS PREVAIL®
107 Graham Road
25 Viewbank 3084, Victoria, Australia
Author of INSPECTOR-RIKATI® books on certain constitutional and other legal

issues.
30 THE MORAL OF A SOCIETY CAN BE MEASURED BY HOW IT PROVIDES FOR THE DISABLED
On 2018-10-19 11:56, Alan Patten wrote:
(IMAGE NOT REPRODUCED)
Good Morning Mr Schorel-Hlavka,
35 I have on serval occasions tried to contact you by telephone calling on you mobile number however not been
able to contact you.
I would like to discuss your concerns with you regarding the Brake Rotors, that you purchased at the Preston
store.
My contact number is 0404039021
40 Kind Regards
Alan Patten
From: Mr G. H. Schorel-Hlavka O.W.B. <admin@inspector-rikati.com> A1044a638

Sent: Tuesday, 16 October 2018 10:44 PM
To: KTAS Customer Service <KTASCustomerService@kmart.com.au>
45 Cc: Gerrit Schorel-Hlavka O.W.B. <admin@inspector-rikati.com>
Subject: see attachment 20181016-G. H. Schorel-Hlavka O.W.B. to Kmart Tyre & Auto Service

4
Email: KTASCustomerService@kmart.com.au
COMPLAINT Re invoice No: 90308432 Service date 05/10/2018 (customer No: A1044a638
Sir/Madam,
5 see attachment 20181016-G. H. Schorel-Hlavka O.W.B. to Kmart Tyre & Auto Service
--
Mr G. H. Schorel-Hlavka O.W.B.
MAY JUSTICE ALWAYS PREVAIL®
107 Graham Road
10 Viewbank 3084, Victoria, Australia
Author of INSPECTOR-RIKATI® books on certain constitutional and other legal

issues.
15 THE MORAL OF A SOCIETY CAN BE MEASURED BY HOW IT PROVIDES FOR THE DISABLED
______________________________________________________________________
This email and any attachments may contain privileged and confidential
information and are intended for the named addressee only. If you have
received this e-mail in error, please notify the sender and delete
20 this e-mail immediately. Any confidentiality, privilege or copyright
is not waived or lost because this e-mail has been sent to you in
error. It is your responsibility to check this e-mail and any
attachments for viruses. No warranty is made that this material is
free from computer virus or any other defect or error. Any
25 loss / damage incurred by using this material is not the sender's
responsibility. The sender's entire liability will be limited to
resupplying the material.
______________________________________________________________________
______________________________________________________________________
30 This email and any attachments may contain privileged and confidential
information and are intended for the named addressee only. If you have
received this e-mail in error, please notify the sender and delete
this e-mail immediately. Any confidentiality, privilege or copyright
is not waived or lost because this e-mail has been sent to you in
35 error. It is your responsibility to check this e-mail and any
attachments for viruses. No warranty is made that this material is
free from computer virus or any other defect or error. Any
loss / damage incurred by using this material is not the sender's
responsibility. The sender's entire liability will be limited to
40 resupplying the material.
______________________________________________________________________
END QUOTE
A judge, way back in 1985, then gave me the nickname TRAPDOOR SPIDER because as His
45 Honour indicated I would pursue in cross examination everything until I got the full truth out of
the witness.
You may persist in your line of argument that something else other than the 1.5mm wear was the
issue but I am not the person to go along with what appears to be some excuse that was not an
issue at the time when I was given the understanding that the rotors had been measured to be
50 down by 1.5 mm and the maximum was 1.6 mm.
I for one do not think that it is good for Public Relations (PR) for not addressing the real issue.
As I indicated errors can be made as we are after all humans however when what appears to me
someone is trying to cover up errors then this to me makes it very serious. After all if this what
55 Kmart Tyre & Auto Services is about, I wonder?
.
5
I was given the understanding also that the original report would be emailed to me, but I received
the bill but not the original findings of the person who worked on the motor vehicle.
QUOTE 17-10-2018 CORRESPONDENCE

10 Email: KTASCustomerService@kmart.com.au
COMPLAINT supplement 1-Re invoice No: 90308432 Service date 05/10/2018 (customer No: A1044a638
Sir/Madam,
15
I understand that the disk which I referred to below (my 16-10-2018 complaint) are marked on
the side that the minimum thickness is 19MM
The measured details were as follows
(At right) 20181008_172516-Kmart-rotor 5=20.60mm (worn down 0.13mm)
20 (At right) 20181008_172455-Kmart-rotor 6=20.59mm (worn down 0.17mm)
While I understand that one doesn’t measure from the outer as I did 20.73mm / 20.76mm however
considering that the outer original skin was of this size and then the facing of the rotors to be
suitable for usage on the motor vehicle means a slight reduction for this to make it suitable for
25 usage with brake pads, then obviously the reduction of 0.13/0.17mm (including the facing of the
rotor) appears to indicate that the rotor was nearly as new. It ought to be clear that after a rotor is
cast it needs to be faced for usage and as such these always will be a slight reduction from the
outer measurement even before usage on a motor vehicle.
30 As for the rotors governing my Ford Futura AU 2000 station wagon I understand the following
may be applicable (as I understand from RDA Brakes assistance provided to me).
Option 1:
Front- 287mm Diameter, 65mm height- minium thickness- 25.6mm
Rear- 287mm Diameter, 51mm height- minium thickness -14.5mm
35 Option 2:
Front- 287mm Diameter, 70mm height- minium thickness- 21mm
Rear- 287mm Diameter, 51.5mm height- minium thickness -8.5mm
From this Option 1 appears to be applicable:

40 Front- 287mm Diameter, 65mm height- minium thickness- 25.6mm
(At right) 20181008_145201-Ford AU 2000-RIKATI-rotor 3=27.44mm
Rear- 287mm Diameter, 51mm height- minium thickness -14.5mm
45 (At right) 20181008_145040-Ford AU 2000-RIKATI-rotor 2=15.18mm
Kmart records will show that my Mitsubishi (then using the RIKATI number plate) in fact had new
rotors fitted a few years ago, about 15 years since I have been using this vehicle about 10 years after the
previous owner had the brakes attended to. I use my brakes in a responsible manner to avoid overheating
6
by slightly reducing speed let the break pedal go and then do the same again and again. It also reduced the
wear on the rotors and the brake pads, as well as that motorist following seeing the lights going on and off
and on again, etc, then more likely realise I am using my brakes to slow down.
It must be stated that Kmart Tyre & Auto Service didn’t need to replace any of the brake pads, as
5 I was advised about when I collected my rotors.
Quote 16-10-2018 corresponded of complaint

Email: KTASCustomerService@kmart.com.au
10
COMPLAINT Re invoice No: 90308432 Service date 05/10/2018 (customer No: A1044a638
Sir/Madam,
I on 5 October 2018 attended to Northland Kmart Tyre & Auto Service to have a
15 small service being done. . I was later informed by the manager that my rotors were down by
1.5mm and the legal limit is 1.6mm and so if I desired to have this repaired. He in fact provided a
list of other items but I indicated that being a senior citizen on a pension I couldn’t afford all the
repairs and so rather concentrated on the brakes, lights, etc. I did indicate I desired my old rotors
back as I wanted to use them for my spare wheels on my trailer.
20 I ended up with a $900.00 bill.
I was after the bill was paid the 4 rotors and offered also 2 others, which I accepted as they
would suit my other trailer.
When I a few days later wanted to use the rotors to fit on my trailer for the spare wheels it
25 seemed to me that the rotors were not at all worn down by about 1.5mm.
RDA Brakes, The Big Brakes Company. | Common Brake Disc ...
www.rdabrakes.com.au/page/TB01.aspx
RDA Brakes is Australia's largest Independent Car Brake Rotors, pads , Drums and
30 shoe ... The maximum run out acceptable on a disc is 0.15MM. ... run out, it
gradually wears the disc thinner at the point where the pad is most often contacting.
As I originally was a turner and fitter I decided to use my electronic caliper to measure the wear
on my rotors. And when I concluded they were not worn at all by about 1.5mm I decided to
35 check the extra 2 rotors I was given as to their measurements. And I concluded that they neither
were worn down to needing to be replaced.
As such, it appears that the mechanic who is working on the rotors simply is not trained
appropriately as to understand the difference to 1.5mm. And as this appears to be to different
rotors also it may very well be that many customers were wrongly advised to have their rotors
40 replaced. Was it not that I wanted to use the old rotors for my trailer I would never have
discovered this. Likely likewise so other customers.
I measured first the edge that showed 15.5 and the worn part is 15.14mm the next one was 15.42
worn down to 15.18. Then I did B1198 rotors which were 27.82 worn down to 27.44and 27.97
45 worn down to 27.67. As the variations considering wear on both sides is totally .030 to .043 it
appears to me that those rotors would have been still appropriate for safe breaking. No problems
existed as to vibration, noise, etc.
I used an electronic vernier as a caliper.
I below have included the pictures attached.
50

7
(At left) 20181008_144929-Ford AU 2000-RIKATI-rotor 1=15.57mm -outer measurement
(At right) 20181008_144937-Ford AU 2000-RIKATI-rotor 1=15.14mm (worn down 0.43mm)
5 (At left) 20181008_145029-Ford AU 2000-RIKATI-rotor 2=15.42mm-outer measurement

10
8
(At left) 20181008_145152-Ford AU 2000-RIKATI-rotor 3=27.82mm -outer measurement
5 (At left) 20181008_145238-Ford AU 2000-RIKATI-rotor 4=27.88mm -outer measurement

10

9
(At left) 20181008_172505-Kmart-rotor 5=20.73mm - outer measurement

(At right) 20181008_172516-Kmart-rotor 5=20.60mm (worn down 0.13mm)
5
(At left) 20181008_172448-Kmart-rotor 6=20.76mm -outer measurement
At right) 20181008_172455-Kmart-rotor 6=20.59mm (worn down 0.17mm)
10

10
In my view this is a very serious issue because motorist should be able to rely upon the expertise
of the mechanics. If the mechanic cannot manage to read a micrometer appropriately then what
else is there lacking?
With the replacement of the rotors the added cost is then the wheel alignment, etc. As such about
5 $600.00 on cost that were unnecessary, at least in my view. It means other repairs could have
been enabled to be done had this cost not been included.
I obviously I have decided not to use any of the rotors (for my country trip this week) to be fitted
on any trailer (for spare wheels) this because keeping them in tact may be used if needed to prove
10 I am fair-dinkum.
As the various rotors wear is from about 0.13mm to 0.43mm is must be clear that none of the
rotors were even close to 1.5mm worn down. And I measured the wear on both sides as one. As
such for example the wear of 0.13 is the worn down parts on both sides. As such about 0.065mm
15 on each side! Clearly nowhere near 1.5mm.
Again, how many other customers are wrongly advised to have the rotors replaced when there
appears to me no need for it, where similar errors in measurement is made?
Is the caliper used actually checked for accurately?
20 I some 4 decades ago became in charge of a factory and my first this was to check all calipers
used at the machine. I discovered about half of them were wrongly marked, causing operators to
have faulty production. As such, I am well aware that calipers must be checked if they are correct
or not.
Obviously is the mechanic is not trained appropriately how to use any measurement instrument
25 then he may unintentionally incorrectly measure but in the end customers are financially harmed.
I urge you to attend to this matter urgently as whomever is making the errors likely will continue
to do so and other customers in the near future also will be caused to incur uncalled cost for
repairs not at all needed.
30 It does obviously question what, if any, supervision is in place to ensure a mechanic doesn’t
make such errors or does realize that the wear on a rotors (or disk) is not at all what he might be
indicated by any electronic instrument. Again, when I was about to fit a rotor to my trailer for the
spare wheel I just felt the worn down part not being near the alleged 1.5mm. However, many if
not most customers may not even realize this and may not even ask for their old rotors/disk back.
35 Hence, the trust that a customer relies upon in Kmart Tyre & Auto Service in my view becomes
very questionable in that regard if this is justified.
This document is not intended and neither must be perceived to refer to all details/issues.
Awaiting your response, G. H. Schorel-Hlavka O. W. B. (Friends call me Gerrit)
40 MAY JUSTICE ALWAYS PREVAIL® (Our name is our motto!)
Quote 16-10-2018 corresponded of complaint
I look forwards to your detailed and positive response.

45

MAY JUSTICE ALWAYS PREVAIL® (Our name is our motto!)
50 END QUOTE 17-10-2018 CORRESPONDENCE

11
For the above I urge you to provide an accurate set out of what you claim was actually the issues
at the time, including the alleged 1.5mm wear.
I trust you will ensure that I am provided also with a copy of the report the mechanic at the time
5 made as I was given the understanding would be emailed to me, when I at the time requested for
it.

10 MAY JUSTICE ALWAYS PREVAIL® (Our name is our motto!)


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1

Kmart Tyre & Auto Service 26-10-2018

I will quote your entire email below:

30 Good Morning Gerrit,

I hope you enjoyed your time away

45 I hope this helps with your concern.

From: Mr G. H. Schorel-Hlavka O.W.B. <admin@inspector-rikati.com>

Author of INSPECTOR-RIKATI® books on certain constitutional and other legal

On 2018-10-19 11:56, Alan Patten wrote:

(IMAGE NOT REPRODUCED)

Good Morning Mr Schorel-Hlavka,

My contact number is 0404039021

From: Mr G. H. Schorel-Hlavka O.W.B. <admin@inspector-rikati.com> A1044a638

p3 26-10-2018 © G. H. Schorel-Hlavka O.W.B.

Author of INSPECTOR-RIKATI® books on certain constitutional and other legal

QUOTE 17-10-2018 CORRESPONDENCE

Front- 287mm Diameter, 65mm height- minium thickness- 25.6mm

Rear- 287mm Diameter, 51mm height- minium thickness -14.5mm

Front- 287mm Diameter, 70mm height- minium thickness- 21mm

Rear- 287mm Diameter, 51.5mm height- minium thickness -8.5mm

From this Option 1 appears to be applicable:

Quote 16-10-2018 corresponded of complaint

p6 26-10-2018 © G. H. Schorel-Hlavka O.W.B.

5 (At left) 20181008_145029-Ford AU 2000-RIKATI-rotor 2=15.42mm-outer measurement

5 (At left) 20181008_145238-Ford AU 2000-RIKATI-rotor 4=27.88mm -outer measurement

p8 26-10-2018 © G. H. Schorel-Hlavka O.W.B.

(At left) 20181008_172505-Kmart-rotor 5=20.73mm - outer measurement

p9 26-10-2018 © G. H. Schorel-Hlavka O.W.B.

I look forwards to your detailed and positive response.

Awaiting your response, G. H. Schorel-Hlavka O. W. B. (Friends call me Gerrit)

p10 26-10-2018 © G. H. Schorel-Hlavka O.W.B.

Awaiting your response, G. H. Schorel-Hlavka O. W. B. (Friends call me Gerrit)

p11 26-10-2018 © G. H. Schorel-Hlavka O.W.B.

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