SUMMER TRAINING REPORT

FOR

LT FOODS LTD.(DAAWAT)

ON

“EMPLOYEE SATISFACTION”

Submitted in partial fulfillment of the requirement of

3 years full Time program in

Award the degree of bachelor of Business Administration

SUBMITTED BY: under the guidance of

BHARAT SACHDEVA Mr. O.P TIWARI

Regn No.1617460044 (HR manager)

Roll no.

SESSION(2018-19)
 CONTENTS

CHAPTER NO. TOPIC

A DECLARATION

B COMPANY CERTIFICATE

C ACKNOWLEDGEMENT

D PREFACE

E EXECUTIVE SUMMARY

(1) COMPANY PROFILE

 COMPANY PROFILE

 KEY EXECUTIVES

 MISSION

 VALUES

(2) INTRODUCTION TO THE TOPIC

 FACTORS AFFECTING EMPLOYEE SATISFACTION
 STEPS OF IMPLEMENTING EMPLOYEE SATISFACTION
 WAYS TO IMPROVE EMPLOYEE SATISFACTION
(3) INTRODUCTION ABOUT THE PROJECT

 OBJECTIVE OF THE STUDY

 LIMITATAION OF THE STUDY

(4) RESEARCH METHODOLOGY

  RESEARCH DESIGN

 SOURCE OF DATA COLLECTION

(5) MICRO ANALYSIS

 ANALYSIS OF INTERPRETATION

 FINDINGS

(6) MACRO ANALYSIS

 RECOMMENDATION

 CONCLUSION

(7) ANNEXURE

 BIBLIOGRAPHY

 QUESTIONNAIRE
DECLARATION
 DECLARATION

I am Bharat Sachdeva final year student of Hindu College. Hereby declare that the project entitled
“employee satisfaction” is an original work and the same has not been submitted to any other
institute for the award degree and the suggestion as approved by the faculties were duly
incorporated.

Signature of the candidate

Regn.No. 1617460044
ACKNOWLEDGEMENT
 ACKNOWLEDGEMENT

This project report prepared by me is an effort of several helping hands of the HR department of
LT FOODSLIMITED, Bahalgarh(Sonipat). The knowledge of our theoretical studies is absolutely
incomplete without its proper implementation and application in the diversified corporate world
of today.

I am also thankful to MR.O.P TIWARI (HR EXECUTIVE) for providing the opportunity to carry
out the research & for providing guidance during the preparation of the report whenever needed.

Finally I deeply express my sincere gratitude to my mentor Dr.. YOGITA for her valuable advice,
contribution of time, efforts, support and motivation that enabled the completion of the project.

Last but not the least; I am thankful to the members of LT FOODS Limited for their cooperation.

(Bharat Sachdeva)

Regn.No. 1617460044
PREFACE
 Preface

Summer training as the name itself suggests is undertaken by B.B.A. student as an integral part of
B.B.A. curriculum usually during the month of June & July when a student enters in his/her last
year of his course. The main advantage of the summer training is to provide an opportunity to
apply the theoretical aspect in practice that gives an excellent opportunity to a student to apply his
capability, intellect, knowledge, brief reasoning and mental ability by giving a solution to the
assigned problem, which reflects his caliber.

One cannot merely depend upon theoretical knowledge it has to be coupled with practical
experience for it to be fruitful. Classroom lecture must be correlated with the practical training in
company, as it has a signified role to play in the subject of business management. To develop
managerial and administrative skills in future managing their analytical skills, it is necessary that
they combined their classroom learning with the knowledge off real business environment.

I had the privilege to receive summer training in LT FOODS LTD. This is the major company in
manufacturing or selling BASMATI RICE.I understood 6 weeks training in the LT FOODS
LTD. This is situated at Bahalgarh Road, Distt.Sonipat (Haryana) India. It helps me to get a
practical insight into the actual business environments and provide me an opportunity to make my
concept clearer.
EXECUTIVE SUMMARY
 EXECUTIVE SUMMARY

Employee Satisfaction

Employee satisfaction is the term used to describe a situation when employees are satisfied and
contented with his job and the office environment. Employee Satisfaction is of utmost importance
in any organization be it small or large.

Objectives of the study

The objective of this survey is to find out the satisfaction level of employees and contract
workmen working in the organization and give suggestions for improving employee satisfaction.
a target coverage of maximum employees possible has been set.

Significance of the study

➢ Employees satisfaction focuses strongly on satisfaction level of employees including

performance, their relationship, coping and discrimination.

➢ Helps in identifying satisfaction level of employees.

Research methodology

A Study on “ Satisfaction level of Employees” was carried out in LT FOODS Ltd.(daawat). The
main objective of the research was to find out the satisfaction level of employees in the organisation.
Employee satisfaction is essential to the success of any business. The important factors that are to
be considered in the satisfaction of employees are salary, promotion, working condition, and so
on...The study was done as part of Descriptive Research. Convenience sampling technique was
employed for selecting the sample. The primary data was collected by means of questionnaire. The
secondary data was collected from the company records and websites. A structured questionna ire was
given to fifty employees and the data was collected based on the same. The data was analyzed using
percentage method and Likert scale method. Utmost care has been taken from the beginning of the
preparation of the questionnaire till the analysis, findings and suggestions. The analysis leads over
to the conclusion that majority of the employees are satisfied. Dissatisfaction with reference to some
of the factors was also reported. It was found that dissatisfaction among employees will affect the
work performance and productivity of the organization. Valuable suggestions and recommendations
are also given to the company for the better working.

Limitations

there are a few limitations to a study like, time constraints, insufficient data, lack of employee
interest to talk to the researcher, uncertainity of the sample matching with the entire population,
proper analysis of data. These limitations are present and hence research is never considered error
free.
 COMPANY PROFILE

ABOUT LT FOODS LTD. (DAAWAT)

LT FOODSs Limited manufactures and sells rice. The company primarily offers basmati rice
under the Daawat, Heritage, and Orange brand names. LT FOODS' products include brown rice,
white rice, steamed rice, parboiled rice, and organic rice. The company also engages in the trading
of various merchandises. LT FOODS offers its products through a network of distributors. The
company also markets its products in the United States, Canada, the United Kingdom, European
Union, the Middle East, and Africa.

LT FOODSs Limited stands strong as the leading processor and exporters of packaged basmati
rice in the country. The company is a dynamic and diversified agribusiness and FOODS company
dealing into varied businesses such as Organic FOODS, Grain Storage, Staple FOODS and
Healthy snacks market.

LT FOODS Ltd, incorporated in 1990, as a private limited company is one of the country’s
leading processor and exporter of packaged rice FOODS under the flagship brand “Daawat”. The
brand is among the top players in the domestic branded Basmati Rice markets. The ‘Daawat’
brand has been a great success in international markets as well. When it all began about 30 years
ago, nobody could have even dreamt.

The company has got many recognitions and accolades for its high quality standards developed
in-house. The largest plant of the company situated at Bahalgarh has received ISO 14000
certification by SGS. On the other hand, the company’s Bhopal plant is ISO 22000-2005 certified
for “Paddy receiving, processing, packing and dispatch of Rice” by SGS, UK.

The company has a strong nationwide distribution network in the domestic market that sells
products such as branded rice, wheat and pulses, healthy snacks, spices and other value-added
products like brown flex seeds and cashew nuts.
MAIN PRODUCTS
Paddy, Rice, Rice Bran, Paddy Husk,

COMPETITORS
Kohinoor FOODS Ltd.
ChamanLalsetia Export Ltd.

Lakshmi Energy &FOODS Ltd.

KRBL Ltd.

GRM Overseas Ltd.

 HISTORY

LT FOODS Ltd, incorporated in 1990, as a private limited company is one of the country’s
leading processor and exporter of packaged rice FOODS under the flagship brand “Daawat”. The
brand is among the top players in the domestic branded Basmati Rice markets. The ‘Daawat’
brand has been a great success in international markets as well. When it all began about 30 years
ago, nobody could have even dreamt that the small trading company that came into being as
LalchandTirathram Mills could one day be on its way to become a leading global FOODS
company. In 1965, Bhikiwind, in a little village in Amritsar (Punjab, India); Raghunath Arora
started a small trading company which grew from being a commissioning agent to a partnership
firm by 1977, as LalchandTirathram Rice Mills.

In 1978 V K Arora joined the family business with his father, with a clear vision of taking his
company to a global level. In 1980, the company started exporting Premium Rice. This was the
first step towards making this vision a reality.

Simultaneously, the company decided to face the challenges in domestic markets by setting up a
modern, state-of-the-art rice factory in Sonepat, Haryana in 1984. Unorganized players with
inconsistent quality products were crowding the market. In this scenario, V K Arora felt the need
to promote branded and packaged products. In line with this vision, the company started the
business of milling, processing and marketing of branded basmati rice and manufacturing of rice
FOODS products in the domestic and overseas market.

Daawat came into being in the 1980s, and this resulted in a steep vertical ascent of the company’s
growth in the 1990s. Further industry innovations followed with complete streamlining of the
manufacturing process, removal of bottlenecks, and total modernization of rice manufacturing
plant and machinery and its balancing capacity. Moving ahead of the market, V K Arora
introduced 1kg and 5 kg packs of rice in the market, as per consumers’ requirements. Quality
based procurement, state of the art milling plants, product quality and customer focus are a few
things Daawat has always been known for.

To increase the acceptability of LT Overseas products globally, the company has taken the lead in
implementing industry best manufacturing practices & obtaining internationally acclaimed
certifications. LT Overseas (now LT FOODS Ltd) was among the first few in the rice industry to
obtain the ISO 9001-2000 certification. Presently LT FOODS has obtained certifications like
HACCP, SQF, BRC, and Organic and EIC.

The company has a strong distribution network in all major basmati consuming cities in India
with more than a hundred distributors in each state. L T Overseas has also made inroads into more
than 50 countries across the globe including markets like USA, Canada, UK , EU, middle east and
Africa.

Product range of the company includes:

 Daawat: LT FOODSs Ltd. is one of the country’s leading processor and exporter of
packaged rice FOODS under the flagship brand “Daawat”. The brand is among the top
players in the domestic branded Basmati Rice markets. ‘The Daawat’ brand has been a
great success in international markets as well. Quality based procurement, state of the art
milling plants, product quality and customer focus are a few things Daawat has always
been known for.
 Heritage: Heritage Basmati as a brand already made its presence felt for more than a
decade, its not just another product of LT Overseas Ltd. but is also one of the trusted
brands in the industry since years.
 Orange:It is long grain rice which is suitable for the daily needs of households. This is
very popular among the diverse population across geography.

Subsidiaries of the company

Indian susidiaries:
  DaawatFOODS (P) Limited The wholly owned subsidiary of LT FOODS Ltd
(formerly known as LT Overseas Ltd) was set up with state of art technology, milling unit
in Mandideep, Bhopal, for production of parboiled rice. Rice processed here will cater to
the institutions and requirement of Middle East market as well. The company has made
investment of Rs 23.50 crore in this subsidiaries.
 Nature Bio FOODS Limited The company recognized that organic FOODS is
future of the world and in the same direction, company initiated steps few years back. For
the same, the wholly owned subsidiary of the company was incorporated to cater the need
of organic market which is approximately a market of $22 billion world wide and growing
with the peace of 10%.
 Staple Distribution Company Ltd. Looking at the potential and boom in retail
business, Staple Distribution Company, a wholly owned subsidiary of the company has
been incorporated during the year to play and establish itself as a backend player for
Modern retail.
 LT International Limited LT International Ltd., a subsidiary of the company is
engaged in trading of varied merchandise.

Overseas Subsidiaries:

 Kusha Inc. Kusha Inc. is the largest distribution company in US with the brand name
“Royal” and the said company has been acquired in December 2007 by LTO North
America Inc.- a wholly owned subsidiary of LT FOODS Limited. This acquisition has
increased their market share from 7% to 52% appx in the US market.
 LT FOODS North America Inc. LT FOODS North America Inc., a wholly owned
subsidiary has been formed in California, to capture market share as well as to strengthen
their presence in U.S.
 Sona Global Limited & Nice International FZE Middle east market has a
potential and to capture market share and strengthen their presence Sona Global Limited
Dubai and its subsidiary Nice International FZE, Dubai were formed and these are
engaged in trading of rice and rice products in the Middle East
Milestones & Achievements:

2007-08 Staple Distribution Company launched in domestic market to cater to the demands of
modern retail.

State of the art plant set up in the Mandideep, Bhopal (MP.)

Acquired a top US Company, KushaInc; Kusha's brand, Royal is among the top 20 US brands:
Company's share of the US market goes upto 52%.

2006-07 Inauguration of Silos Complex

Increase in capacity from 18 MTPH to 27 MTPH

2005-06 Awarded UdyogRatna by PHD chamber of commerce and industry presented by

Shri Bhupinder Singh Hooda Chief Minister , Haryana for valuable contribution to Economic
Development of Haryana

2004-05 India Star Award from India Institute pf Packaging.

Enhanced the capacity in Bahalgarh unit from 10TPH to 12 TPH , making the owned capacity to
18 MTPN.2003-04

Award from APEDA for export promotion and quality development of Basmati rice

2002-03 Received the right to use APEDA certification mark Quality products of India for
export

Enhanced the capacity in Bahalgarh unit TPH to 10 TPH , making the total capacity to 16
MTPH2001-02

Registered and launched the brand Daawat in Canada

Obtained ISO 9000:2000 certification

Obtained HACCP certification of SQF (Safe Quality FOODS)20000CM for comprehensive
FOODS safety and Quality management systems

2000-01 Started the processing facility at Bahalgharh Unit of 4 TPH

Registered and launched the brand Daawat in Australia

1999-2000 Recognised as Star Trading House by Government of India

Registered and launched the brand Daawat in Mauritius Saudi Arabia and New Zealand

1998-99 Took over the business of Lal Chand Tirath Ram Rice Mill having capacity of 6
TPH1997-98

GoAwarded APEDA Export award for outstanding contribution to promotion of agricultural and
processed FOODS products during the year 1996-97

1995-96 Certificate of merit was awarded by APEDA for Significant contribution in the
export of India long grain rice

Registered the brand Daawat in united States of America

1994-95 Set up own milling capacity

1993-94 Converted into a public Limited Company

1990-91 Incorporation of our company as a Private limited company

 KEY EXECUTIVES

S.No Name Designation

1 Chairman and Managing
Vijay Kumar Arora
Director
2 President-Punjab
Ashok Kumar Arora
Operations
3 Monika Chawla Jaggia Company Secretary
4 RajeshKumar Srivastava Nominee Director
5 Surinder Kumar Arora Joint Managing Director
6 Ashwani Kumar Arora Joint Managing Director
7 Radha Singh NonExecutive Independent Director

8 Pramod Bhagat NonExecutive Independent Director

 MISSION

To deliver value to the customer, be profitable and establish leadership in core markets. the
company strives towards diversification and expansion of the product portfolio.To command top
of mind recall with the customer by ensuring effective brand promotion strategies. Invest in
research & development activities so that the company can deliver ever better products and
always stay ahead. Focus on increasing global footprint by venuturing into newer markets and at
the same time forge fruitful alliances with entities operating within the same plane.
 VALUES

Ownership:
Trust Dedication & commitment by empowering resource.
Accountability and responsibility to the people & respect for all.

Passion for Excellence:

Perseverance & endurance with no compromise to remain best in
class.

Customer Centricity:
Offering superior customer experience through safe and high
quality products and provide value for money.

Business Ethics:
Sincerity and honesty in delivering the best by being honest &
transparent in our processes.

Innovation:
Improving continuously by experimenting with new ideas for
superior product and process.
INTRODUCTION

TO

EMPLOYEE

SATISFACTION
 INTRODUCTION OF EMPLOYEE SATISFACTION

Employee Satisfaction

Employee satisfaction is the term used to describe a situation when employees are satisfied and
contented with his job and the office environment. The happiness that workers feel when they are
satisfied with their job and work conditions, used as one way of measuring a company's success.

 In light of the organization:

I. It enhances employee retention and the company does not need to train employees repeatedly.

2. The overall productivity of the company is increased and it assists in achieving the goals of the
company.

3. It helps the company in getting better services and products from its employees.

4. Money spent on training new candidates and recruitment of new candidates can be saved
extensively.

 In light of the employee:

I. Employee would start taking interest in his work instead of worrying about other issues.

2. The employee starts feeling a sense of responsibility towards the organization.

3. He deals with customers in a better way and builds strong relations with them.

4. They would try to produce better results in order to get appreciation from the company.
Core values as a foundation of employee satisfaction :

These are the values that have enabled employees to build the leading company in industry; these
are the values that will fuel employees’ worldwide growth in the coming years; and these are the
values that will drive employees’ career

 Professionalism – Demonstrating professional methods, character and standards.

Treating prospects, clients and co-workers generously and charitably at all times, but
especially in the face of adversity.
 Enthusiasm – Showing excitement, optimism and passion for your work.

 Resourcefulness – Acting effectively and imaginatively to produce great results from

scarce resources.
 Self-directedness – Working independently and autonomously to achieve the goals set
by management.
 Ethics – Acting in accordance with the accepted principles of right and wrong that
govern the conduct of our profession.
 Unselfishness – Putting others before yourself, giving your time and effort for
prospects, clients and co-workers. Showing cooperative effort as the member of a group
to achieve a common goal.
 Strategic-mindedness – Suggesting and implementing long-term improvements
springing from a sequence of short-term tasks.
INTRODUCTION

TO

THE

PROJECT
 Research problem

Employee are the asset of any organization. It is through the employees. The organization
achieves its objectives. It is very important from the organization point of view to keep them
satisfied. The purpose of study is to understand the level of satisfaction among the employees to
LT Foods Ltd. suggest the area for improvement if any.

A respondents of 50 on total population (employees) of LT Foods ltd. constitute the universe of

study.
 Objectives of the study

Primary objective

 To measure the level of satisfaction of employees in LT Foods ltd.

Secondary objective

 To understand the psychology of employees.

 To improve the working environment by identifying the weak points
 To study the employees perception towards the organization.
 To study the attitude of employees towards their work
 To identify the factors that motivate the employees.
 Scope of the study

The study aims to understand the employee satisfaction in LT Foods ltd. which covers the
various working schedule, remuneration, developing overtime allowance, work freedom, job
position etc.. The scope is to understand the employee satisfaction. The study is conducted at LT
Foods ltd. covering 50 employees and data collected based on the questionnaire prepared.

The backbone of the employee satisfaction is respect for workers and job they perform.
And easy revenue for employee to discuss problems with upper management should be
maintained and carefully monitored. The study was done to know the employee satisfaction in LT
Foods ltd. Employee are backbone of every organization so the organization should consider a lot
the employee should be motivated and satisfied. So that they can work more and hence to reach
the organization is to its great.
 Significance of the study

Employee satisfaction is an important aspect as far as an organization is considered. Employees

are back bone of every organization. So it is responsibility of the management to keep the
employees to contribute more.

It is said that satisfied employees are more productive. So every organization is giving high
priority to keep their employees satisfied by providing several facilities which improves
satisfaction and reduce dissatisfaction.

I want to know whether the employees in LT Foods ltd. are satisfied or not. So I had to address
the problem in my study.
 Need for employee satisfaction

Everyone from managers, retention agents to HR need to get a handle on employee loyalty and
Satisfaction - how committed is the workforce to the organization and if workers are really
contented with the way of things for gauging their likelihood to stay with the company. One of
the main aspects of Human Resource Management is the measurement of employee satisfaction.
Companies have to make sure that employee satisfaction is high among the workers, which is a
precondition for increasing productivity, responsiveness, and quality and customer service.
 Limitations of the study

However I shall try my best in collecting the relevant information for my research report, yet
there are always some problems faced by researcher The prime difficulties which I face in
collection of information are discussed below:-

 The research was carried out in a short span of time, where in the research could not
widen the study.
 The period of study was too short. So it was not possible to collect the relevant
information with in that period.
 The findings are based on the answers given by the employees, so any error or bias may
be affect the validity of the finding
 This is subjected to the basis and prejudices of the respondents, hence 100% of accuracy
cannot be assured.
Personal Variables Employee satisfaction:-

The personal determinants also help a lot in maintaining the motivation and personal factors of
the employees to work effectively and efficiently. Employee satisfaction can be related to
psychological factors and so numbers of personal variables determine the employee satisfaction
of the employees.

Following these 5 variables comes in this category:-

1. Personality:

The personality of an individual can be determined by observing his individual psychological

Condition. The factors that determine the satisfaction of individual and his psychological
conditions is perception, attitude and learning. Fallowing these points come under this category: •
Competencies and personality of employee are suitable for job. • Perception, attitudes and
learning of employee.

2. Expectation:

The expectation level of employees affects their satisfaction level. If one receives more outcome
than expected then he will be highly satisfied and vice-versa. Fallowing these points come under
this category: • Expectation of employee from the job.

3. Age:

Age can be described as noteworthy determinants of employee satisfaction. It is because younger

age employees possessing higher energy levels are likely to be having more employee satisfaction
than older age employees. Fallowing these points come under this category:

• Young employees possessing high energy level so feeling more satisfied.

• Old employees resist accepting new techniques.

4.Education: Education plays a significant determinant of employee satisfaction as it provides

an opportunity for developing one's personality. Education develops and improvises individual
wisdom and evaluation process. The highly educated employees can understand the situation and
assess it positively as they possess persistence, rationality and thinking power.

• Highly educated employees possess rationality and thinking power.

• Education develops individual wisdom and evaluation process.

5.Gender Differences: The gender and race of the employees plays important determinants of
employee satisfaction Women, the fairer sex, are more likely to be satisfied than their counterpart
even if they are employed in same job. Fallowing these points come under this category:

• Generally women are more likely to be satisfied than men.

IMPORTANCE OF EMPLOYEE SATISFACTION

1. Importance of Employee Satisfaction for the Organization:

➢ Enhance employee retention

➢ Increase productivity

➢ Increase customer satisfaction

➢ Reduce turnover, recruiting, and training costs

➢ Enhance customer satisfaction and loyalty

➢ More energetic employees

➢ Improve teamwork

2. Importance of Employee Satisfaction for the Employee

➢ Employee will believe that the organization will be satisfying in the long run

➢ They will care about the quality of their work

➢ They will create and deliver superior value to the customer

➢ They are more committed to the organization

➢ Their work is more productive

FACTORS INFLUENCING EMPLOYEE SATISFACTION

Following are listed factors affecting employee satisfaction.

• The brand name of the organization is of utmost importance to the employees and it is
considered when employee satisfaction is considered.

• The aims and objectives of the organization where an employee works are likely to affect
employee satisfaction.

• Salary and wage is one of the most important factors behind employee satisfaction. The salary
should always be in accordance to the position of the employee in the company.

• Rewards and penalties are other important things that affect level of satisfaction of an employee
in his job.

• The kind of treatment given by the supervisor to the employee largely determines his
satisfaction level. It is always desired to treat employees in a good manner.

• Working methods of the organization determines the satisfactory level of an employee. It is true
that every organization has its own working methods but some freedom should also be given to
the employees.

Here Are Fifteen Simple Ways To Inspire Employees And Increase

Satisfaction:

1. Employee Orientation — one of the best ways to have satisfied employees is to make sure
they're pleased from the get-go. Offering a thorough orientation will ensure expectations are
realistic and that new staffers don't come in with rose-colored glasses that will quickly fade.
Proper on boarding encourages positive attitudes and can reduce turnover.

2. Positive work Environment— An upbeat workplace is a necessity. If the workspace isn't

positive, you can't expect the workers to be. Encouraging one another, avoiding
micromanagement, giving positive feedback and ensuring criticism is constructive are all ways to
keep the environment a place where employees can do more than survive — they can thrive
3. Provide Competitive Benefits— Fair wages are important, but competitive benefits are
also critical to keeping your workforce satisfied. If your benefits package is thin, employees may
look for other opportunities with firms that are more generous. Beyond insurance, benefits such as
flex time, paid holidays and personal days are important factors to employee satisfaction.

4. Workforce Engagement — Employees that don't find their work interesting or don't feel
they are contributing to the mission of the firm will not be engaged. For employees to be satisfied,
they must feel like they are part of something bigger than just what their individual work tasks
are. Include staffers in goal setting and how they fit in the corporation fabric to increase
engagement and satisfaction.

5. Develop Skills— Everyone needs something to working toward. Stagnation is unfulfilling.

Employees have more potential than their current level of functionality. Encouraging employees
to fulfill that potential will increase engagement and satisfaction. Whether it's training
opportunities, mentoring, online courses or external training, encourage staff to always be
improving their skills!

6. Recognition & Rewards— Employees enjoy an attar-boy and it need not be a public show
to mean something to employees. Encourage supervisors and managers to acknowledge
employees deeds on a daily basis. Also implement a formal program company-wide to recognize
top achievers in every job category. Healthy competition can boost morale; encourage hard work
and increase satisfaction and retention.

7. Track Job Satisfaction— Don't sit back and just hope that employees are satisfied — put
some data behind it. Offer anonymous online surveys or mobile surveys to effectively track how
employees feel about benefits, recognition, supervisor feedback and other aspects that contribute
to employee satisfaction. This allows you to improve, tweak and monitor satisfaction levels to
reduce turnover and save the company money.

8. Work itself --We can increase employee satisfaction by making job rotation, job
enlargement like knowledge Enlargement and task enlargement as well as job enrichment. Target
should be accessible for employee.
9. Fair Compensation and Benefits--Policies of compensation and benefits are most
important part of organization. But you should build your policies at "suitability" not "the best".

10. Opportunity for Promotion and Career Development--Develop programs to

promote all titles in the organization and build programs for career development of each title.
Organization should give opportunity to every employee for using their abilities, skills and
Creativeness.

11. Monitor Performance and Reward for Contribution--People naturally keep

score. Use this to as advantage by monitoring positive contribution and behavior, rewarding as
appropriate. Motivate others to reach new performance levels by knowing how they measure up
to expectation. We should build the proper evaluation and fair and encourage employees perform
work.

12. Provide Regular, Honest Feedback --Don't wait for a crisis situation to give feedback.
Instead, give regular constructive input into the employers performance across a wide variety of
issues, build loyalty, challenge to new levels of performance And keep it real.

13. Build Corporate Culture --We should focus on making proper communication channel,
good and supportive relationship with coworkers and with supervisor. Employee satisfaction can
be increased by demonstrating respect for everyone in the organization or company.

14. Provide Best Equipment and Safe Working Condition --Invest in employees by
making sure their tools and equipments don't keep them from being successful. Give them the
very best tools to deliver the very best performance to the company, customers and the
marketplace. Companies should build occupational health and safety program.

15. Use of Information Technology - Creating a work environment in which employees

are productive is essential to increased employee productivity, their satisfaction as well as profits
for any organization, corporation or small business.
Benefits of employee satisfaction

More Accurate Perspective:

Organization achieve a more accurate view of current policies and a more clear perspective of
issue that are of priority to employees than others, such as benefits versus career development,
versus compensation.

Increased Employee Loyalty:

By quantifying and analyzing employee attitudes and opinions, enterprises can identify problem
areas and solutions to create a supportive work environment encouraging a motivated and loyal
workforce.

Training Needs Assessment:

Employees Satisfaction Surveys aid in developing individual goals and career potential. With
more insight into their opinion and attitudes, management can establish professional development
initiatives.

Improved Customer Service:

Because motivated employees are critical to improved organizational initiative, such as

increasing customer satisfaction, enterprises that value had strive for greater employee
satisfaction ultimately create higher customer satisfaction.

A comprehensive employee satisfaction process can be keys to a more a motivated and

loyal workforce leading to increased customer satisfaction and overall profitability for an
enterprise.
WAYS FOR IMPROVING EMPLOYEE SATISFACTION
 Ways For Improving Employee Satisfaction

Know Fair Good New

Empower Appraisal
your wages corporate informati
employee & reward
employee policy culture on tech

Clear Safety
Improveme Promotion Regular Remain
communic Work itself working
nt program opportunity feedback positive
ation condition
Steps of implementing employee satisfaction

Step 1- Employees satisfaction study & research: -

Each quarters HR Manager Reviews the information-nation needed to determine the satisfaction
of employees based on the following basis:

➢ Information and results of the survey times before.

➢ Comments by company directors.

➢ Proposal by HR staff and department manager.

➢ Other contents in the purpose of this process.

Step 2-Develop evaluation plan: -

Pursunant to the need to evaluated, HR Manager created a draft of content assessed in the form
and attached this procedure:

➢ HR Manager also discuss with other manager about content, method assessed. Then the draft
must be sent to director for approval.

➢ Method of appraisal also indicate clearly. You also use employee satisfaction survey software
for appraisal.

Step 3-Transfer form to employees: -

Pursunant to the plan was approved by director, HR Manager deployed to HR staff do the
following:

➢ Photo sufficient number of survey.

➢ Preparing small envelope enough based on number of survey.

➢ Preparing large envelope by department.

➢ Deployment to Manager / supervisors about survey plan.

➢ Move the survey to department hands. Each employee will be received 01 form attached with
an envelope.

➢ when employees complete the assessment they must be closed envelope by pasting it, send to
the department head.

➢ Head of department is responsible for collecting envelope and then send to HR department.

Step 4-Gather and analyze data: -

➢ Next time 4-6 days from the data of distributing survey, HR department is responsible for
collecting survey and send it to director.

➢ Based on the opinions of staff, directors of company will assign people to enter and analyze
data.

➢ Analysts are responsible to analyze survey data and preparation of report.

➢ Presentation of result to directors, departments managers.

➢ Communication of the results to employees through employees meeting.

➢ Company newsletters, memorandum and feedback meetings conducted by trained leaders to

clarify and indentify issue.

➢ Development of plans by department manager to respond to issue identified feedback session.

Step 5-Implement improvement: -

➢ HR department is responsible for implementing improvement solutions,supervising result and
reporting result to director.

Step 6-Deployment of procedure: -

➢ This document was distributed to board of Director, all departments.

➢ Head of personnel or guiding the staff of this document (requires employees to sign).

➢ The guidelines for staff to be in the minutes of instructions and procedures and training on
latest 1 week from the date of receiving the document.
 RESEARCH
METHODOLOGY
 Research

Business research can be described as a systematic and Organized effort to investigate a specific
problem that needs a solution. More specifically, it is a process of planning, acquiring and
analyzing relevant data and information. We can define business research as an Organized
systematic, data-based, critical, objective, scientific problem undertaken with the purpose of
finding answers to it. In fact, research provides the needed information that guides managers to
make decisions. They can deal, successfully, with problems.

Research comprises defining and redefining problems, formulating hypothesis or suggested

solutions, collecting, Organising, and evaluating data, making deductions and reaching
conclusion.

Research methodology

Research is an art of scientific investigation. It refers to a search for knowledge. The advance
Learner’s Dictionary English lays down the meaning of research as, “A careful investigation or
inquiry especially through search for new facts in any branch of knowledge.”

Research Methodology is a way to systematically solve the research problem. The research
begins its formation when the problem or objective of the research is identified for which a
research report is conducted. The main objective for which this report is carried out is to find
out “Satisfaction level of employees at LT Foods ltd.

Types of research:-

i) Descriptive:- Descriptive research includes surveys and fact-findings

enquiries of different kind. The major purpose of descriptive research is
description of the state of affairs as it exists at present. The main characteristics
of this method is that the researcher has no control over the variables; he can
only report what has happened or what is happening.
ii) Analytical:- In Analytical research, the researcher has to use facts or
information already available, and analyze these to make a critical evaluation
of material.
 iii) Applied:- It aims at findings a solution for an immediate problem facing a
society or an organization/business organization.
iv) Fundamental:- Fundamental research is mainly concerned with
generalizations and with the formulation of a theory. Research studies
concerning human behaviour carried on with a view to make generlisations
about human behaviour is an example of fundamental research.
v) Qualitative:- It is concerned with qualitative phenomenon, i.e., phenomena
relating to or involving quality or kind. For instance ,when we are interested in
investigating the reasons for human behaviour(i.e. why people think or do
certain things), we quite often talk of ‘Motivation Research’, an important type
of qualitative research.
vi) Conceptual:- Conceptual research is that related to some abstract idea(s) or
theory. It is generally used by philosophers and thinkers tp develop new
concepts or to reinterpret existing ones.
vii) Empirical:- Empirical research relies on experience or observation alone,
often without due regard for system and theory. It is data-based research,
coming up with conclusions which are capable of being verified by observation
or experiment.

Research Design:-

A research design is the arrangement of conditions for collection and analysis of data in a manner
that aims to combine relevance to the research purpose with economy in procedure. In fact, the
research design is the conceptual structure within which research is conducted; it constitutes the
blueprint for the collection, measurement and analysis of data.

Different types of Research Design are as follows:-

1. Research design in case of exploratory research studies.

2. Research design in case of descriptive studies.
3. Research design in case of diagnostic research design.
4. Research design in case of hypothesis-testing research design.
 In this study Descriptive research studies is used because descriptive research studies are those
studies which are concerned with describing the characteristics of a particular individual, or a
group and situation etc. and in this report the descriptive research design is used to find out
the satisfaction level of employees at LT foods ltd.

The design in such studies must focus attention on the following or process in descriptive research
design is as follows:-

(a) Formulating the objective of the study.

(b) Designing the methods of data collection.

(c) Selecting the sample

(d) Collecting the data.

(e) Processing and analyzing the data.

(f) Reporting the findings.

Sources Of Data:-

The task of data collection begins after a research problem has been defined and research design
plan chalked out. Basically two types of data are available to the research namely:-

 Primary Data:-We collect primary data during the course of doing experiments
research but in case we do research of the descriptive type and performs surveys, whether
sample survey or census surveys, then we can obtain primary data either through
observation or through direct communication with respondents in one form or another or
through personal interviews.
  Secondary Data:-Secondary data means data that are already available i.e., they refer
to the data which have already been collected and analyzed by someone else.

In the present study, primary as well as secondary data has been used.

Sample Design:-

In most of the research design it becomes almost impossible to examine the entire universe. So
the only alternative is to report to sampling. This is true for the present study as well. Basic
principles to be followed in sampling are that the sample chosen must be representative of entire
universe to be studied.

Universe and Survey Population:-Universe is the set of objective to be studied. It can be

finite and infinite. And survey population is a part of universe that represents the whole universe.

In this present study universe is 120 and survey population is 50 peoples.

Sample Size:-

In this present study we have taken the sample size of 50 employees to get their views regarding
how much they are much satisfied with their job, training provided to them for their future growth
and other facilities provided to them. These 50 people included employees of different level
working in LT Foods ltd.

Sampling Method:-

In the present study, convenience sampling method has been used.

 Data Collection Method:-

In dealing with any real life problem it is often found that data at hand are inadequate, and hence,
it becomes necessary to collect data that are appropriate. There are several ways of collecting data
which differ considerably in context of a survey, data can be other resources at the disposal of the
researcher.

Primary Data can be collected through various methods like:-

 Questionnaire method
 Observation Method
 Through Schedules
 Interview method

In the present study Primary data is collected through:-

 Questionnaire.

Secondary data can be collected though various methods like:-

 Magazines
 Newspapers
 Websites
 Books

In the Present Study Secondary Data is collected through:-

 Different Websites
 Company Journals
 Books
 Data processing

Editing, classification, coding and tabulation are the important stages in research. It is at this stage
the mass of data collected during the survey is processed with a view to reducing them to
manageable proportions. In other words, the data processing which encompasses, editing, coding,
classification, and tabulation, is an intermediary stage between the collection of data and their
analysis and interpretation. Thus, these are the three crucial stages in the processing of social
survey data.

Stages in data processing:-

1) Editing
2) Classification
3) Tabulation
4) Coding
 Questionnaire designing

. A questionnaire is a form prepared and distributed to secure responses to certain questions. It is a

device for securing answers to questions by using a form which the respondent fills by himself. It
is a systematic compilation of questions that are submitted to a sampling of population from
which information is desired.

Purpose of questionnaire are two fold:

 To collect information from the respondents who are scattered in a vast area.
 To achieve success in collecting reliable and dependable data. The questionnaire
procedures normally comes into use where one cannot readily see personally all of the
people from whom he desires response of where there is no particular reason to see them
personally.

Questionnaire design process:

 Type of information needed

 Method of interview
 Contents of individual question
 Question structure
 Question wording
 Arranging questions in orde
RESEARCH DESIGN Descriptive

COLLECTION OF DATA Primary data, secondary data

SAMPLE SIZE 50 respondents

SAMPLING UNIT Individual

SAMPLING TYPE Convenient sampling

AREA OF STUDY Study area is confined to the employees of LT

FOODS ltd.(Daawat)

ANALYSIS PATTERN Bar diagram

METHOD OF DATA COLLECTION Questionnaire method

DATA ANALYSIS

AND

INTERPRETATION
Q1:- Are you satisfied with the H.R. policies of the company?

OPTIONS RESPONDENTS %AGE

Satisfied 35 70%

Dissatisfied 10 20%

Neutral 5 10%

Total 50 100%

%AGE

80%
70%
60%
50%
%AGE
40%
30%
20%
10%
0%
Satisfied Dissatisfied Neutral

INTERPRETATION:

Near 3/4th of the respondents are satisfied with the H.R. policies of the company.
Q2:- Are you satisfy with your job overall?

OPTIONS RESPONDENTS %AGE

Satisfied 39 78%

Dissatisfied 6 12%

Neutral 5 10%

Total 50 100%

%AGE

80%
70%
60%
50%
40% %AGE

30%
20%
10%
0%
Satisfied Dissatisfied Neutral

INTERPRETATION:

More than 3/4th of the respondent is satisfied with their job overall.
Q3:- Are you satisfy with the training module of the company?

OPTIONS RESPONDENTS %AGE

Satisfied 36 72%

Dissatisfied 5 10%

Neutral 9 18%

Total 50 100%

%AGE

80%
70%
60%
50%
40% %AGE

30%
20%
10%
0%
Satisfied Dissatisfied Neutral

INTERPRETATION:

Nearly 3/4thof the respondents are satisfied with the training module of the company.
Q4:- Are you satisfy with the bonus criteria of the company?

OPTIONS RESPONDENTS %AGE

Satisfied 37 74%

Dissatisfied 6 12%

Neutral 7 14%

Total 50 100%

%AGE

80%
70%
60%
50%
40% %AGE

30%
20%
10%
0%
Satisfied Dissatisfied Neutral

INTERPRETATION:

More than 3/4th of the respondent are satisfied with the bonus criteria of the company.
Q5:- Are you satisfy with the health and safety measures of the
company?

OPTIONS RESPONDENTS %AGE

Satisfied 42 84%

Dissatisfied 3 6%

Neutral 5 10%

Total 50 100%

%AGE

90%
80%
70%
60%
50% %AGE
40%
30%
20%
10%
0%
Satisfied Dissatisfied Neutral

INTERPRETATION:

Maximum employees are satisfied with the health and safety measures of the company.
Q6:- Are you satisfy with the promotion policy of the company?

OPTIONS RESPONDENTS %AGE

Satisfied 26 52%

Dissatisfied 9 18%

Neutral 15 30%

Total 50 100%

%AGE

60%

50%

40%

30% %AGE

20%

10%

0%
Satisfied Dissatisfied Neutral

INTERPRETATION:

Nearly half of the employees are satisfied with the promotion policy of the company.
Q7:- Are you satisfy with the rewards and recognition system of the
company?

OPTIONS RESPONDENTS %AGE

Satisfied 40 80%

Dissatisfied 5 10%

Neutral 5 10%

Total 50 100%

%AGE

80%

70%

60%

50%

40% %AGE

30%

20%

10%

0%
Satisfied Dissatisfied Neutral

INTERPRETATION:

More than 3/4th of the respondents are satisfied with the rewards and recognition
system of the company.
Q8:- Are you satisfy with the holidays provided by the company?

OPTIONS RESPONDENTS %AGE

Satisfied 28 56%

Dissatisfied 17 34%

Neutral 5 10%

Total 50 100%

%AGE

60%

50%

40%

30% %AGE

20%

10%

0%
Satisfied Dissatisfied Neutral

INTERPRETATION:

More than half of the respondent are satisfied with the holidays provided by the
company.
Q9:- Are you satisfy with the canteen facility of the company?

OPTIONS RESPONDENTS %AGE

Satisfied 25 50%

Dissatisfied 17 34%

Neutral 8 16%

Total 50 100%

%AGE

50%
45%
40%
35%
30%
25% %AGE
20%
15%
10%
5%
0%
Satisfied Dissatisfied Neutral

INTERPRETATION:

Half of the respondent are satisfy with the canteen facility of the company.
Q10:- Are you satisfy with the relationship between superior and
subordinates?

OPTIONS RESPONDENTS %AGE

Satisfied 38 76%

Dissatisfied 4 8%

Neutral 8 16%

Total 50 100%

%AGE

80%
70%
60%
50%
40% %AGE

30%
20%
10%
0%
Satisfied Dissatisfied Neutral

INTERPRETATION:

More than 3/4th of the respondent are satisfy with the relationship between superior and
subordinates.
Q11:- Are you satisfy with the leave provided by the company?

OPTIONS RESPONDENTS %AGE

Satisfied 31 62%

Dissatisfied 14 28%

Neutral 5 10%

Total 50 100%

%AGE

70%

60%

50%

40%
%AGE
30%

20%

10%

0%
Satisfied Dissatisfied Neutral

INTERPRETATION:

More than 2/4th of the respondent are satisfy with the leave system of the company.
Q12:- Are you satisfy with the salary package provided by the
company?

OPTIONS RESPONDENTS %AGE

Satisfied 22 44%

Dissatisfied 12 24%

Neutral 16 32%

Total 50 100%

%AGE

45%
40%
35%
30%
25%
%AGE
20%
15%
10%
5%
0%
Satisfied Dissatisfied Neutral

INTERPRETATION:

Nearly 3/4th of the respondent is satisfied with the salary/wages of the company.
Q13:- Are you satisfy with the working hour of the company?

OPTIONS RESPONDENTS %AGE

Satisfied 32 64%

Dissatisfied 12 24%

Neutral 6 12%

Total 50 100%

%AGE

70%

60%

50%

40%
%AGE
30%

20%

10%

0%
Satisfied Dissatisfied Neutral

INTERPRETATION:

More than 2/4 of the respondents are satisfy with the working hour in the company.
Q14:- Are you satisfy with the employee welfare programs of the
company ?

OPTIONS RESPONDENTS %AGE

Satisfied 27 56%

Dissatisfied 5 10%

Neutral 18 36%

Total 50 100%

%AGE

60%

50%

40%

30% %AGE

20%

10%

0%
Satisfied Dissatisfied Neutral

INTERPRETATION:

Nearby half of the respondent are satisfied with the employee welfare program. of the
company.
Q15. How is the working Environment?

OPTIONS RESPONDENTS %AGE

Participative 26 52%

Autonomy 11 22%

whimsical 6 12%

Red Tapism 7 14%

Total 50 100%

%AGE

60%

50%

40%

30% %AGE

20%

10%

0%
Participative Autonomy whimsical Red Tapism

INTERPRETATION:

More than 2/4th of the respondent are feel that the working environment is participative
and the 1/4th of the respondent are feel that the working environment is autonomy.
 Findings

After the analysis the following conclusion can be draw:-

1. Near 3/4th of the respondent are satisfied with the H.R. policies of the company.

2. More than 3/4th of the respondent is satisfied with their job profile.

3. Nearly 3/4th of the respondent is satisfied with the training system of the company.

4. Nearly 3/4thof the respondent are satisfied with the bonus criteria of the company.

5. Maximum respondent are satisfy with the health and safety measures of the company.

6. Nearly half of the respondent are satisfied with the promotion policy of the company.

7. More than 3/4th of the respondents are satisfied with the rewards and recognition system of the
company.

8. More than half of the respondents are satisfied with the holidays provided by the company.

9. Half of respondent are satisfy with the canteen facility of the company.

10. More than 3/4thof the respondent are satisfy with the relationship between superior and
coworkers.

11. More than 2/4th of the respondent are satisfied with the leave system of the company.

12.Nearly 3/4th of the respondents are satisfied with the salary package provided by the company.

13. More than 2/4thof the respondents are satisfied with the working hour of the company.

14. More than3/4th of respondents satisfied with employee welfare activity of the company.

15. More than 2/4th of respondents feel that the working environment is participative and 1/4th of
respondent are feel that the working environment is autonomy.
MACRO ANALYSIS
RECOMMENDATION

&

CONCLUSION
 Recommendation

➢The employees should be made aware of the organizational welfare policies, both at the
corporate and project level.

➢ Company should give more attention to the flexible work schedule of the employees.

➢ Company should have the liberal salary policy, so that employees are satisfied.

➢ Company should give more attention to the promotion policy.

➢ Company should give review the leave system of the employees.

➢ It is found from the survey that the 1/4thof the employees are not satisfied with the canteen
facilities provided by LT Foods ltd.

➢The management can arrange sitting session and meeting from time to time for the
improvement in welfare policies according to the changing needs of workforce.
 Conclusion

As a part of our project work, I got an opportunity to spend a period of Fourty two days in LT
FOODS Ltd.. It helped me to analyze the working of the organization which helped as to convert our
theoretical knowledge into practical.

The present study is an earnest attempt to determine employee’s satisfaction in LT FOODS ltd. It is
indeed necessary for any organization to understand the need of their employees and fulfill them before
they leave the organization. If nothing is done by the organization then there are chances to loose
talented employees from any organization to its competitors. Hence it is necessary for any
organization to ensure employees satisfaction.

From the study it was identified that the most of the employees are satisfied with the job. Majority
of the employees are satisfied with the salary structure, promotional programs, working condition,
allowances provided by the organization. They are also satisfied with the employer-employee
relationship and communication channel in the organization. But still only 40% of the employees get
opportunities to participate in decision making. Also majority of the employees are not provided
with the welfare measures. If the firm concentrates of the findings and suggestions of their survey,
we hopefully believe that the organization can further bring out their labor with full satisfaction level
and obtain good result.
ANNEXURES

Bibliography

Questionnaire
 BIBLIOGRAPHY

WEBSITES

www.google.com

www.citehr.com

www.slideshare.com

www.scribd.com

www.orgc.edu.com

www.obsurvey.com

BOOKS

Human resource management

Author:- L M PRASAD

Publication:- Sultan Chand & Sons - Tb

Business research methods

Author:- Dr. F.C. Sharma

Publication:- Shree MahavirBook Depot

 QUESTIONNAIRE ON EMPLOYEES SATISFACTION

Dear mam,

I am student of BBA 3rd Year of Hindu College,Sonepat. I am conducting this study as part of my
curriculum. You are requested to take out few minutes and help me getting the survey/study done.

Thanking you. Bharat sachdeva

Please answer the following questions and please tick the relevant option.

Q1:- Are you satisfied with the H.R. policies of the company?

(A) satisfied

(B) dissatisfied

(C) neutral

Q2:- Are you satisfy with your job overall?

(A) satisfied

(B) dissatisfied

(C) neutral

Q3:- Are you satisfy with the training module of the company?

(A) satisfied

(B) dissatisfied

(C) neutral

Q4:- Are you satisfy with the bonus criteria of the company?

(A) satisfied
(B) dissatisfied

(C) neutral

Q5:- Are you satisfy with the health and safety measures of the company?

(A) satisfied

(B) dissatisfied

(C) neutral

Q6:- Are you satisfy with promotion policy of the company?

(A) satisfied

(B) dissatisfied

(C) neutral

Q7:- Are you satisfy with the rewards and recognition system of the company ?

(A) satisfied

(B) dissatisfied

(C) neutral

Q8:- Are you satisfy with the holidays provided by the company?

(A) satisfied

(B) dissatisfied

(C) neutral

Q9:- Are you satisfy with the canteen facility of the company?

(A) satisfied

(B) dissatisfied
(C) neutral

Q10:- Are you satisfy with the relationship between superior and coworkers ?

(A) satisfied

(B) dissatisfied

(C) neutral

Q11:- Are you satisfy with the leave provided by the company?

(A) satisfied

(B) dissatisfied

(C) neutral

Q12:- Are you satisfy with the salary package provided by the company?

(A) satisfied

(B) dissatisfied

(C) neutral

Q13:- Are you satisfy with the working hour of the company?

(A) satisfied

(B) dissatisfied

(C) neutral

Q14:- Are you satisfy with the employee welfare programs of the company?

(A) satisfied

(B) dissatisfied

(C) neutral
Q15:- How is the working Environment?

(A) Participative
(B) Autonomy
(C) Whimsical
(D) Red Tapism

Q16:- Any other suggestion for improving the satisfaction level of employees?