CONFIDENTIAL AMIDEC 2016/ADM501 UNIVERSITI TEKNOLOGI MARA FINAL EXAMINATION COURSE : ORGANIZATIONAL BEHAVIOR, COURSE CODE : ADM501 EXAMINATION DECEMBER 2016 TIME : 3HOURS INSTRUCTIONS TO CANDIDATES 1 This question paper consists of two (2) parts: PART A (2 Questions) PART B (5 Questions) 2 Answer ALL questions from PART A and any THREE (3) questions from PART 8 in the ‘Answer Booklet. Start each answer on a new page. 3 Do not bring any material into the examination room unless permission is given by the invigilator. 4 Please check to make sure that this examination pack consists of i) the Question Paper li) an Answer Booklet ~ provided by the Faculty 5 ‘Answer ALL questions in English. DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO This examination paper consists of 3 printed pages (© Hak Cipta Universiti Teknologi MARA CONFIDENTIALCONFIDENTIAL 2 AMIDEC 2016/ADM501 PARTA Derek Smith and Sam Debois are neighbours who work as purchasing managers in different companies in the petrochemical industry. During one neighbourly discussion, Derek learned that Sam's salary was nearly 15% higher than his, even though their job duties were similar. Other than this difference, both received similar benefits and seemed to enjoy their jobs and colleagues. Derek was upset about Sam's higher salary although he hid his emotions from Sam (after all, it was not Sam's fault that they received different salary levels). Derek was frustrated not only because Sam received a significantly higher salary, but also because Derek was certain that he worked longer hours and was more productive than Sam. QUESTION 4 Based on the above situation, explain the meaning of equity theory. (9 marks) QUESTION 2 Discuss any FOUR (4) actions that Derek could take to reduce the inequity tension between him and Sam in the organisation. (16 marks) (© Hak Cipta Universiti Teknologi MARA CONFIDENTIALCONFIDENTIAL 3 AMIDEC 2016/ADM501 PART B QUESTION 1 a) Define the terms emotions and attitudes (7 marks) b) Outline the THREE (3) cognitive components involved during decision making process. (18 marks) QUESTION 2 a) Define the term stressors. (5 marks) b) Explain any FOUR (4) types of stressors that exist in an organisation (20 marks) QUESTION 3 The sources of conflict may lead one or both parties to perceive that conflict exists (Mc Shane & Glinow, 2015), Explain any FOUR (4) conditions that lead to a conflict in an organisation, (25 marks) QUESTION 4 Artifacts are the observable symbols and signs of an organisation's culture (Mc Shane & Glinow, 2015). Elaborate any THREE (3) categories of artifacts that reflected the organisation’s culture. (25 marks) QUESTION 5 “Most change agents are understandably frustrated by passive or active resistance to their planned change” (Mc Shane & Glinow, 2015). Explain any FOUR (4) causes of resistance to change in an organisation. (25 marks) END OF QUESTION PAPER (© Hak Cipta Universiti Teknologl MARA CONFIDENTIAL