Fundamentals of Human Resource

Management
Fifth Edition

Chapter 12
Maintaining
Positive
Employee
Relations

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Methods for Employee Relations
•  Social Responsibility
•  Bullying and Abusiveness
–  Imbalance of power
–  Intent to cause harm
–  Repetition
▪  Verbal, social, physical, cyberbullying

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Methods for Employee Relations
•  Communication Programs
•  Employee Recognition Programs
•  Employee Involvement Programs

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Social Media and HR
•  Using suggestion systems
•  Using employee involvement teams
–  Suggestion team
–  Problem-solving teams
–  Quality circle
–  Self-management teams

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The Ethical Organization
•  Ethics and Employee Rights
•  What Shapes Ethical Behavior at Work?
•  Which Situations Make for Ethically Dangerous
Situation?

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Employee Rights
•  Leave of absence and •  Employee distress rights
vacation rights •  Defamation rights
•  Injuries and illnesses rights •  Employees’ rights on fraud
•  Noncompete agreement •  Rights on assault and battery
rights
•  Employee negligence rights
•  Employees’ rights on
•  Rights on political activity
employer policies
•  Union/group activity rights
•  Discipline rights
•  Whistleblower rights
•  Rights on personnel files
•  Workers’ compensation
•  Employee pension rights
rights
•  Employee benefits rights
•  References rights
•  Rights on criminal records
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Ethics Quiz (p. 382)

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Ethics Responses (p. 401)
1.  34% said personal email on company computer is
wrong
2.  37% said using office equipment for schoolwork is
wrong
3.  49% said playing computer games at work is
wrong
4.  54% said Internet shopping at work is wrong
5.  61% said it’s unethical to blame your error on
technology
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Steps to Create Ethical Environments (1 of 2)
•  Reduce Job-Related Pressures
•  Walk the Talk
•  Have Ethics Policies and Codes
•  Enforce the Rules
•  Encourage Whistleblowers

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Steps to Create Ethical Environments (2 of 2)
•  Foster the Right Culture
•  Hire Ethical People
•  Use Ethics Training
•  Use Rewards and Discipline
•  Institute Employee Privacy Policies

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Know Your Employment Law
•  Electronic Monitoring
•  Electronic Communications Privacy Act

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Engagement Guide for Managers
•  “Best Companies to Work For”
•  SAS: Great Benefits, Trust, Work-Life Balance
•  Google: Happiness & People Analytics
•  FedEx: Guaranteed Fair Treatment
–  Survey Feedback Action
•  A “Best Company” Human Resource Philosophy

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Engagement Guide for Managers
•  In Canada, you can go to:
https://www.canadastop100.com/toronto/
– Accenture
– Capital One Bank
– CIBC
– Equitable Bank
– Home Depot
– Loblaw
– PepsiCo

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Copyright

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