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Software Testing Circa 2016


A History and Practical Guide to Agile Quality, Mobile Automation &
Risk-Based Testing Strategies

mentormate.com | 3036 Hennepin Avenue, Minneapolis, MN 55408 | 855-473-1556


Table of Contents

Software testing through the ages 1 Show me the money: The cost of quality software 18
Waterfall development: Document then develop 2 Historically testing mobile hasn’t just different.
“Don’t go chasing Waterfall” 3 It’s been harder. 19
Made in the USA — the industrial roots Challenges managing costs in mobile software testing 20
of software development 4 Buried in the economics of native mobile testing 21
History lesson 5 Scale up or stretch the timeline? 22

Agile methodology in software testing 6 Managing the cost of quality with automation 23
Don’t throw code over the wall. Take down the wall. 7 Mobile testing in 2016 25
The case of exploding defects 8 Automate to great 26
6 reasons to involve software testing at The benefits of automation 27
the beginning of the project 9 Even more benefits 28
Software testing methodologies deconstructed 10 The tension between design and
mobile automation testing 29
Types of testing 11
Automation QA’s, the enemy of Agile? 30
Story-based testing 12
The role of user personas in mobile automation testing 31
Sprint testing 13
So why isn’t EVERYONE using test mobile automation? 32
Feature/Code freeze and regression testing 14
Manual regression — gone wrong 33
Performance testing 15
Performance test steps 16
What’s lurking in the shadows of mobile testing? 17
Table of Contents

An alternative to automation: Risk-based testing 34


Why risk-based testing? 35
Intuition is a testers’ best friend 36
Enter the cloud 37
Communication is king 38
Transforming our expectations of quality 39
When should you take your testing external? 40

Software testing tool kit 41


Test strategy document 42
Interactive tools 43
Talk with an expert 44
Software
testing
through
the ages

1
Waterfall development: Document then develop

Back in the early days of software development,


Waterfall methodology was the preferred approach.
The requirements were captured at once, designed GATHER REQUIREMENTS

and built. In a process as new as building software,


enterprise stakeholders wanted all details to be
DESIGN
documented and configured before construction began.

Code was delivered to software testers at the end of IMPLEMENT


the process. Their role? To validate that the features
functioned as outlined in the original requirements
VERIFY
document. Anything different was by definition a defect.
Even if the project requirements changed throughout
the course of development, testers were kept in the
MAINTAIN
dark. They were still comparing against the detailed
requirements list. Any nuances or adjustments decided
by the team during development but not documented,
lay outside the testers’ purview.

2
“Don’t go chasing Waterfall”

For a while, the Waterfall software development methodology was as


catching as TLC’s 1994 hit song. In this era before Agile, project owners
and product teams operated under the assumption that software
testing was only necessary after development was completed.

Software is a rapidly evolving marketplace of


ideas. The problem with testing in Waterfall Required reading
"Rapid Development:
development? It didn’t leave room to adapt.
Taming Wild Software
Schedules" — An oldie,
Ideas be nimble, ideas be quick.
but goodie published in
Throughout the development lifecycle, product owners don’t hold
1996. Steve McConnell’s
fast to the first documented conception of their product. Needs
seminal work on iterative
change. And so do expectations. Software testers brought in at the
development published
tail end of a project were kept in the dark, left to compare the feature
what many knew but
list planned for development and the features represented in the
hadn’t documented.
finished app or platform. They were left asking, “Is this a defect or
an intentional change?” The time it took them to chase down the
answers they needed ate up time and budget.

3
Made in the USA — the industrial
roots of software development

The decision to involve testers at the end of the There’s a huge difference between building a smoke
development lifecycle evolved from the process used detector and building an app. Software isn’t built using
to manufacture physical goods. plastic and metal. It’s structured with ideas. As fast as
an opinion changes, so too can the output of software
In manufacturing, electrical or mechanical engineers development. Along the way there are opportunities
would design the process to a build widget — take a for logical oversights and a need for validation
smoke detector for example. throughout the process. Software can also be released
far more frequently than changing the manufacturing
Once the smoke detector was built, it was checked for line of smoke detector production.
quality. Testers weren’t involved along the way. There
was no need. Their only purpose was validating the Applying the same constraints used in the physical
functionality of the device — not informing the build. world no longer made sense. Only this industrial
process needed more than a revolution to improve
inefficiencies in software testing.

4
History lesson
In the ’90s, the sequence of quality assessment changed.
Statistical Process Control (SPC) came into vogue. Following
SPC, meant verifying the process was in control and capable
at all times i.e. measure during the process rather than at the
end. This mentality, while identical to the new approach to Agile
software testing, preceded it by nearly a decade.

5
Agile
methodology
in software
testing

6
Don’t throw code over the wall.
Take down the wall.
But rather than continuing to develop, pass code over the metaphorical “wall” to
testers and wait for a defect report to be sent back as if by carrier pigeon, Agile
methodology helped reimagine this antiquated development methodology.

Agile allocates testers at the beginning of the project as members of the core
project team. That way, changing ideas can be tracked and features tested as
they roll off the “assembly line.” In Agile, testing occurs during each two-week
sprint rather than posthumously, after development is completed.

Accepting Agile
The Agile process acknowledges that the needs of the enterprise are
constantly shifting during the ideation and build process. Pushing the pause
button on business is a happy, albeit unrealistic, hope during software
development. The reality is: Business development and learnings don’t stop
when software development starts. Minds change. Requirements are adapted.
Product teams and testers needed a new way to serve to the needs of
businesses.

Agile values shipping code over the extensive documentation that defined the
old process. By documenting less, developers can do more.

7
The case of exploding defects

As illustrated here, the ROI of testing


Imagine this scenario. It’s two weeks until the throughout the process changes dramatically
scheduled release of your solution. For the first in Agile development. New features are
time, software testers are allowed to examine the implemented in every sprint. A very important
code — putting a magnifying glass to three months part of ensuring software quality throughout the
of hard work by your development team. They process is the re-testing of existing functional
find 10 major bugs threatening the viability of the and nonfunctional areas of a system after new
release. Then they begin testing the interactions implementations, enhancements, patches or
of those defective features. The issues multiply configuration changes. The purpose? To validate
by five. As new code is released to fix the bugs, these changes have not introduced new defects.
problems with interactions continue until eventually Those familiar with software development know
you have 150 bugs driving the go/no-go decision this as regression testing.
one week from launch. Every day the business is
asking you whether the release is threatened. As if you need any other reasons to move testing
further forward in the Agile lifecycle. Here are six.

8
6 reasons to involve software testing
at the beginning of the project

1. 2. 3.
Moving software testing forward Passive validation on the back-end of The difficulty validating software
in the process gives quality testers the project doesn’t leverage the vast exponentially increases if they aren’t
a “red rope to pull” in challenging experience and intuition of testers. able to track and understand the
the development team should they changes to initial requirements being
identify logical oversights occurring made along the way.
during the build.

4. 5. 6.
Your testers are capable of more than Two words: Accumulated bugs. If software testers are involved
just rote checks. They are the first Therein lies an increased risk for throughout the development cycle,
users of your solution. Incorporating defects if testers aren’t working in test cases can be documented
this experiential feedback at the concert with developers and checking at a high level. The alternative?
beginning of the lifecycle allows interactions with existing functionality Developers documenting in detail
functionality to be adjusted along the as new features are developed. the needs for QAs operating with
way (if it lands in scope). no relative context.

9
Software testing methodologies deconstructed

Unlike the historical development methodology, Agile accommodates rapid directional pivots and
saves testers time deciphering requirements made as the needs of the target market shifted.

In historical development... In Agile development...

Code was delivered at the end of the project. Code is delivered for testing throughout
development lifecycle.

Software testers were passive participants, Software testers are active advocates for
feedback was ignored if it compromised the development logic and share feedback as
release schedule. insights are gathered.

Anything different than the written Projects are tracked by testers as


requirements was considered a defect. development progresses. Defects are
assessed by the latest project requirements.

Independent testing validated development Testing efforts closely integrate with


met the written specifications. development in each sprint.

10
Types
of testing

11
Story-based testing

Depending on the project, a variety of different tests may be used,


starting with the story-based test. These test cases are based on
positive and negative user story scenarios. They include the: steps
and actions, expected result, the type of execution (manual/automated),
test importance (high, medium, low), sprint when the test case was
added and browser execution (IE/Fx/Chrome/Tablet).

Tests are then categorized by their relative level of importance.

High Medium Low


This functionality is critical for the Tests classified “medium” validate Test cases in this category
software. If it doesn’t work, the user functionality that is important to are assigned low priority. The
will not be able to operate the system. users, but doesn’t prevent them functionality being tested rarely
Some examples include: Logging into from operating the system. changes or is static. For example:
the system, forgotten password and Examples: Filtering, negative contact us information.
adding new enrollees. scenarios and edge cases.

12
Sprint testing

This method analyzes the risks to code based on bug


fixes and user stories implemented during each sprint.

The approach:
• Determine code changes for
new features and bug fixes
• Determine changes in user interface
• Determine how the change could impact
the surrounding functions
• Follow up with development team to discuss
any potential problem areas after the change

Action:
Select test cases based on the above determinations and
execute them during the sprint before code freeze. The
goal? To discover any potential issues during the sprint
testing, prioritize and address them before code freeze.

13
Feature/Code freeze and regression testing
During this phase, no further modifications will be made related
to new feature implementations. Features are frozen typically one
sprint before deployment to production. Though, the length of the
freeze period depends on project complexity and size. Adding new
features right up until the release represents a huge risk for quality.
Similarly, implementing new user stories during this time increases
the risk of introducing regression defects your testers may miss in
the haste of the release.

During the feature freeze phase defects are retested and


the regression testing begins. It is good strategy from all
test cases to choose:

• Frequently used functionality


• Functionality that has shown many bugs in the past
• Complex functions
• Functionality that has changed several times during development

Action:
Select test cases based on the above criteria
and execute them during code freeze.

14
Performance testing

Load testing Stress testing Performance testing


Putting demand on a system or Normally used to understand the Determining the speed or
device and measuring its response. upper limits of capacity within the effectiveness of the software. This
Load testing is performed to system. This kind of test is done to process can involve quantitative tests
determine a system’s behavior under determine the system’s robustness done in a lab, such as measuring the
both normal and anticipated peak in terms of extreme load. It response time or the number of MIPS
load conditions. It helps to identify helps application administrators (millions of instructions per second)
the maximum operating capacity determine whether the system will at which a system functions.
of an application as well as any perform sufficiently as long as the
bottlenecks and determine which current load goes well above the
element is causing degradation. expected maximum.

Pro tip
It’s important to hold the performance test as early as possible before the production release.

15
Performance test steps

Setup environment Define performance Define load scenarios


The tests should be executed in requirements Define the scenario under test and
a exact copy of the production There should be expected numbers how many users will be engaging in
environment. of users or a number defined the the interaction.

system targets to support.

Record load scenarios Execute scenarios and Fix/optimize for


We recommend jMeter. performance reports performance
Analyze to determine where (if at Make adjustments to the
all) the system is failing or needs server or code as needed.
optimization.

16
What’s lurking in the shadows of mobile testing?

The intricacies of mobile testing continue to push the strength of


software teams — from inconsistencies across Android devices to
technical issues in specific hardware/versions of the UX. The best
software teams use grey box testing.

Did you catch a whiff of that bug? Sniffing in software dev.

Many of the most burdensome defects are hidden beneath the surface
in the backend database. SQL queries can help crack the code by
analyzing the database to learn what’s inside and explore how the data
is being stored.

Greybox testing allows you to:


• Uncover defects
• Save on testing time
• Make developers’ lives easier

We recommend the Charles and Fiddler web debugging proxy


applications to explore traffic between a machine and the web,
HTTP caching, compression and security for potential issues.

17
Show me the money:
The cost of quality
software

18
Historically testing mobile hasn’t been just different.
It’s been harder.

Why?

Carriers. Back in the early days of mobile, the same


phone could be sold to different carriers. Then each
added a different firmware version, causing the app
to behave differently depending on the network.

Unpredictable GPS behavior. Testers drove in and out of


coverage testing apps — racking up miles and frustration.

A few other reasons testing mobile offers more challenges...

1. Traditionally a more manual process


2. Limited tools to do automation for mobile
3. Dozens of operating systems and languages to test in (BREW,
J2ME, BlackBerry, Pocket PC, Palm OS, Symbian, Windows
Phone, iOS, Android, C++, Java, Objective C, C#/.NET, Swift)

19
Challenges managing costs in
mobile software testing

In the early days of software development, think just 15 years ago,


ratios on the project teams looked something like ten developers
to every tester. Why? The platforms were simpler. There was less
device-specific variety. Fast forward to today. That ratio looks
more like two developers to ever tester. Big difference. With
that shift comes increased cost. How are teams managing it?

Some might say, “Hire better developers, and cut


out extensive testing all together.” Additional challenges

Good luck. Independent minds are needed in software development Growth in


to approach the product with an eye on “breaking it.” Without that, the • Devices / form factors

value of the product decreases. The tester/developer relationship is • OS vendor and versions

much like that of the editor/writer. Writers shouldn’t proof their own • App versions

work. They WILL miss things. They’re too close. The same can be said • Server versions

of developers. The accountability between testers and developers is a


peer-level relationship. Both minds are needed to deliver success.

20
Buried in the economics
of native mobile testing
When weighing the often unintended impact of cost in mobile development
and testing. Compare the complexity of these two scenarios:

Mobile architecture
Native mobile with a cloud backend
In this case, backward and forward compatibility become All phones are talking to the cloud.
much more important. There might be two versions of the When that backend is updated, the
server and four versions of the app in use. Before a release, update process on the phones is
you need to guarantee that every combination works. instantaneous. It’s a much simpler,
Regression tests must be repeated eight times over and less expensive process to manage
again for every subsequent release. what’s deployed in the cloud.

Regression drivers: New OS ships, new server ships, Verdict: Testing is manageable.
new app ships Additional measures to mitigate
the time/effort testers spend
Verdict: You’re buried in the economics of testing. aren’t needed.
Suddenly, the focus isn’t on the software — it’s hiring more
bodies to keep up with it effectively doubling and tripling
your project costs to keep release times short.

21
Scale up or stretch the timeline?

Teams using a manual testing strategy have


two options when the project scope grows:

• Keep high regression coverage and increase the time for testing
• Spend the same amount of time on testing and reduce the Why pile people on the
regression coverage problem? Just fix it.

Economics justify an investment in automated testing. With automated Manually repeating these tests is
regression testing there is no need to reduce testing coverage to expedite costly and time consuming. Once
a release timeline. Automated tests are fast and can be ran frequently — created, automated tests can be run
cost-effective for software products with a long maintenance life. New test over and over again at no additional
cases can be added to the existing automation in parallel. Automation allows cost. Beyond that, they are much faster
developers and software testers to work in parallel. As developers are and more accurate than manual tests,
building the solution, software testers are building the automation to test it. when configured properly.

22
Managing
the cost of
quality with
automation

23
Mobile testing in 2016

Mobile testing has come a long way. There are fewer


operating systems now. The systems are predictable —
though more so with iOS. The Android system has retained
the “wild west” feel of those first few years in mobile.

Because carrier-related variability decreased, developers


and testers began to spend more time assessing the
success and usability of the the UI.

Now it’s time for the next philosophical leap —


decreasing our reliance on testing with an actual phone.

24
Automate to great

Why automation didn’t make


Automation is one way teams can efficiently perform
sense in the old world...
quality assurance while keeping project costs low. Unlike
Software testing happened once at the end
mere mortals, automation can quickly tell you whether new
of development. There was no reason to spend
features had unintended consequences on other aspects of
the time and effort setting up the automation
your code by implementing regression test scripts.
scripts for a one-and-done process

Automating regression tests eliminates the need for testers


to manually comb through and interact with the code to Why Agile software projects
verify changes didn’t create unintended consequences need automation...
elsewhere in the operation. Spending the time on automation when running
Agile software projects makes a ton of sense.
Why tie up a highly-qualified software tester in rote tasks? The ROI changes dramatically if regression
Instead, let a computer do it. Free them to think bigger and testing is required by your client every night, or
instead plan the automation and set up the environment on a regular basis. Ideally, highly-trafficked paths
where it can be executed. through the solution (or “happy paths”) should be
tested each time new features are added to check
for unexpected reactions or breakage.

25
The benefits of automation

Increased test coverage, Better quality Optimize speed & efficiency


limited time spent software while decreasing costs
Often it takes herculean effort to Automating your regression tests Automation allows teams to keep
sufficiently test the coverage of is one of the biggest wins to ensure project costs low and test coverage
software projects. Read: Frequent continuous system stability and high by reducing the number of people
repetition of the same or similar test functionality while changes to teams need to test. Instead of rote
cases performed manually. Hello software are made. Automated tests tasks, your test team is focused on
monotony, goodbye efficiency. Some perform the same steps each time high value strategy and building the
examples include: they are executed. They never forget automation scripts.
to record detailed results. What
• Regression testing after bug fixes or this means for your team? Shorter
further development development cycles coupled with
• Testing of software on different better software quality.
platforms or with different
configurations
• Data-driven testing (running same
test cases using many different
inputs)

26
Even more benefits

Catch bugs earlier in the process Improve team focus


The only thing worse than not making your release date is Automated tests give teams the opportunity to focus
finding a huge landmine in your software a few days from on new implementations rather executing repeatable
launch. The best way to avoid this series of unfortunate actions. Testers become less concerned about
events? Perform regression testing as frequently whether or not they receive and validate thousands
as possible, so there are no unpleasant surprises. of sent emails. Instead, they can devote their mental
Automated tests give teams the ability to run more power to understanding users and improving their
regression tests and catch bugs earlier on in the process. overall experience.

27
The tension between design and mobile testing

The original automation tests were based on recording actions and


playing them back. They might simulate the effect of clicking on a
mouse at a certain pixel’s location. If the button is moved (one of
many UI changes that result from the highly iterative and exploratory
practice of Agile methodology), the automated test would no longer
click in the correct location.

In this way it was possible to create highly fragile test code that was
costly to recreate when seemingly “minor” UI changes were made.
It just wasn’t feasible to re-record the tests. The cost to update the
tests began to exceed to cost of the change.

That moment when…“the tail wags the dog”

Pretty soon UI decisions were being made to avoid breaking the


automation tests. Big. Problem. Validation tests can’t begin to
dictate the experiential success of the solution.

28
Automation QA’s, the enemy of Agile?

Was it true? Had testers become the enemy of momentum


and exploration in software development?

Every change was impactful. None were trivial. There had to


be a better way. Testers needed a way to develop tests like the
product itself was being developed. They needed to abstract
references to components in the design and on the screen.
Remember that button called out in the automation test using Digging deeper
pixel location? Calling it by name would allow the tests to
continue regardless of where it moved in design. Web and mobile automation use
locators. The best practice is to
This shift happened much sooner in the web world driven by use element ‘id’ for finding items
HTML standards. Everything on the screen had a name. It was on the screen.
a more difficult changeover with native apps. There weren’t
necessarily standard, logical names for each component.

29
The role of user personas in mobile automation testing

In setting up mobile automation, user personas Happy path


are critically important. After identifying the core The most trafficked paths and interactions
groups of users, the features and interactions in by core users through your app.
their happy paths through the solution should be Edge case
automated. That way, your team can spend their More uncommon solutions that effect
mental aerobics on the edge cases — often 10x comparatively fewer users but can still
the number of happy paths. present quality challenges.

30
So why isn’t EVERYONE using mobile test automation?

Mobile testing represents a shift in expertise many Exploring the risk and return
teams just aren’t ready for. Writing the automation of mobile automation
scripts involves a new skillset.
The risk (investment)
Mobile automation also represents a philosophical • Increased cost to build and perform first test
shift for teams. It must be implemented at the very • Increased cost to maintain working tests
beginning of a project. The initial costs to build the
automation may seem difficult to justify for teams just The return
beginning to use automation. Here’s how it pays off. • Cost to repeat existing tests on old app versions
against old server versions drops dramatically
• Cost to repeat tests throughout development cycle
for new features plummets
• Predictability for release cycles improves
• Continuous integration now possible

31
Manual regression — gone wrong

Assume it takes 10 minutes to perform manual regression tests


at a cost of $11. Costs scale linearly as more tests are needed.

20 features * 3 devices * 2 OS * 1 Server * 1 App = $1,320


25 features * 3 devices * 3 OS * 2 Server * 2 App = $9,900
30 features * 3 devices * 4 OS * 3 Server * 3 App = $35,640

One word: Ouch One-time investment: Nice


Especially on projects where teams Let’s say developing automated
must test and account for a high test cases for the code base after
degree of variability in devices, refactoring has been completed
operating systems, servers and app will take 156 hours. A sample
versions — mobile automation is a breakdown of the investment might
very efficient bandaid. look like the allocations on the next
page. Though, note, the total hours
depends on the size and complexity
of the solution you are testing.

32
Breaking down an investment
in automation (156 hours)

13% 77%
Framework Regression test cases
Establish automation framework These are the most critical test cases that
that will be the foundation of the test must be performed for each build delivered to QA

5%
Test cases
5%
Execution reports
Add automation test cases Create the execution reports
into continuous integration for your test cases

33
An alternative
to automation:
Risk-based
testing

34
Why risk-based testing?

If your client or project team can’t afford to invest in


automation testing, but can afford to run Agile and
involve your quality team at the beginning of the project,
risk-based testing offers another respected option.

Consider this scenario:


• You currently have 100 features and 1,000 possible
regression test cases.
• Next release, you add 10 more features. This adds
another 100 regression test cases to the pool.

An Agile risk-based testing strategy doesn’t treat all the


regression test cases as equal. Instead, your strategy
would treat the new features and their associated
interactions (with another, say, 20-30 features) with
much higher priority.

35
Intuition is a testers’ best friend

This strategy leans hard on your team’s intuition about


where problems have lurked throughout development
and how this might impact the new features. It also relies
on their ability to synthesize the change analysis from the
source code.

Other ways to save time and win when


implementing a risk-based testing strategy
• Prune low risk combinations from regression plan
• Prune low risk features from regression plan

36
Enter the cloud

“Say goodbye/good riddance to the testers’ device cabinet.”


Here are a few of the cloud solutions available to test software solutions:

Xamarin Test Cloud AWS Device Farm Sauce Labs

Testdroid SOASTA

The benefits
• No growing device lab and shipping hardware between locations
• Equally accessible to all team members in a distributed team

37
Communication is king

Regardless of the testing strategy your team settles


on, implement the following for smooth sailing from
requirements gathering to delivery:

• Establish clear channels of communication, roles and


responsibilities and determine which teams are testing
in each environment
• When working with a partner team share test plans, so
everyone is working from the same base knowledge
• Avoid the chaos by defining a process straight away

38
Transforming our expectations of quality

You deserve to know.


Whether you’re working with an external partner or an
internal department, the success of your project and your
ability to refine processes that aren’t working depends on
a keen understanding of overall project quality.

The best software testing teams do this:


Deliver a defect trends report weekly.

It should call out found and closed issues helping your project
team visualize and gauge the overall stability of development.

39
When should you take your testing external?

You need a partner who


philosophically embraces the
capabilities of the new world of testing.
Software testing in 2016 has evolved far beyond
repetitive keystrokes and long hours checking one
stream of outcomes against another. The ability to
automate large chunks of the testing frees your team
to focus on the human elements of your solution.
That’s the level of quality your users can feel.

You don’t have a quality function of your own.


Without testers dedicated to validating the logic and
experience of the solution. The role will fall to your PMs
and BAs, who already have full plates of their own.
Fitting testing into an already full role isn’t doing their
sanity or the quality of your project any favors.

40
Software testing
tool kit

41
Test strategy document

Available time: Sprint Release Release validation Hot fix


regression test regression test check list
(2/3 days) (1/2 weeks) (4 hours) (2/4 hour)

High risk Execute all high Execute all high, Execute a specific Execute part of
changes importance test medium and low list of high test high and medium
cases importance test importance cases importance test
cases cases

Medium risk Execute part of high Execute all high, Execute a specific Execute part of
changes importance test medium importance list of high high and medium
cases test cases importance test importance test
cases cases

Low risk Execute part of high Execute all high Execute a specific Execute part of high
changes importance test importance test list of high importance test
cases cases importance test cases
cases

42
Interactive tools

Download our interactive DOWNLOAD

device matrix

Download our interactive template DOWNLOAD

to begin tracking defects.

Other noteworthy defect trends to track include:

Bug convergence Zero bug bounce (ZBB)


When the weekly number of “Closed” issues exceed The first time the number of critical bugs reaches
the weekly number of “New” issues. This is an early zero. This is late stage indication of stability before
stage indication of stability before production release. production release.

43
Talk with an expert
Ready to innovate. Contact us to learn more about our software
testing process and mobile test automation.

Contact us at (855) 403-5514 or info@mentormate.com

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