Scribd Logo
Загрузить

Добро пожаловать в Scribd!

  • Tracie Peate

    Загружено:

    Abdullah Kilawi
    70 просмотров12 страниц
    The document discusses the six C's - Care, Compassion, Competence, Communication, Courage, and Commitment - which were established in the Compassion in Practice strategy to build a culture of compassionate care across the NHS. It provides examples of how each of the six C's can be applied in practice, such as treating service users with respect, keeping up to date on training, listening to service users, having the courage to speak up if something is wrong, and committing to work as a team. The document asks readers to share ideas for implementing the six C's in their own organizations and discusses existing strategies.

    Исходное описание:

    Tracie Pete

    Авторское право

    © © All Rights Reserved

    Доступные форматы

    PDF, TXT или читайте онлайн в Scribd

    Этот документ был вам полезен?

    Это неприемлемый материал?

    Пожаловаться на этот документ
    The document discusses the six C's - Care, Compassion, Competence, Communication, Courage, and Commitment - which were established in the Compassion in Practice strategy to build a culture of compassionate care across the NHS. It provides examples of how each of the six C's can be applied in practice, such as treating service users with respect, keeping up to date on training, listening to service users, having the courage to speak up if something is wrong, and committing to work as a team. The document asks readers to share ideas for implementing the six C's in their own organizations and discusses existing strategies.

    Авторское право:

    © All Rights Reserved
    Скачайте в формате PDF, TXT или читайте онлайн в Scribd
    Отметить как неприемлемый контент
    70 просмотров12 страниц

    Tracie Peate

    Загружено:

    Abdullah Kilawi
    The document discusses the six C's - Care, Compassion, Competence, Communication, Courage, and Commitment - which were established in the Compassion in Practice strategy to build a culture of compassionate care across the NHS. It provides examples of how each of the six C's can be applied in practice, such as treating service users with respect, keeping up to date on training, listening to service users, having the courage to speak up if something is wrong, and committing to work as a team. The document asks readers to share ideas for implementing the six C's in their own organizations and discusses existing strategies.

    Авторское право:

    © All Rights Reserved
    Скачайте в формате PDF, TXT или читайте онлайн в Scribd
    Отметить как неприемлемый контент
    из 12

    THE SIX C’S

    APPLICATION TO
    PRACTICE
    A care home managers experience

    Tracie Peate
    Matron The Rylands Care Home, Newport
    Background
    • Compassion in Practice 2012 - new strategy to build culture of
    compassionate care across the NHS.
    • Actions include:
    • recruiting, appraising and training staff according to values as well as
    technical skill
    • regularly reviewing organisational culture and evidence for staffing
    levels
    • doing more to assess patients’ experience
    • helping staff make every contact count for improving health and
    wellbeing
    Around 9,000 nurses, midwives, care staff and patients were involved in the
    consultation process for the vision. It was drawn up by Jane Cummings, the
    Chief Nursing Officer for England (CNO), based with the NHS Commissioning
    Board, and Viv Bennett, Director of Nursing at the Department of Health.
    Can you Name the 6Cs?
    Can you Name the 6Cs?
    1. Care
    2. Compassion
    3. Competence
    4. Communication
    5. Courage
    6. Commitment
    Care
    •Treat all service users with respect and
    dignity

    •To fulfil the special needs and


    requirements that are unique to them

    •Taking time even when you are really busy


    Compassion
    •Treat them like one of the family

    •Find ways to alleviate their discomfort

    •By going the extra distance to support


    families and service users through difficult
    and stressful times
    Competence
    •To use my knowledge to accomplish a task
    in a proficient way

    •To keep up to date with training, polices


    and procedures in the home

    •Gain expertise and knowledge in order to


    deliver effective care
    Communication
    •Its about listening, making eye contact,
    facial expressions and those little gestures

    •Good communication creates shared


    understanding between myself and the
    service users. Ask service users for their
    input

    •Essential for building caring relationships


    Courage
    •If I see something that I don’t think is
    right, to have the courage to speak out
    and report it

    •To admit to mistakes and take on board


    advice given

    •Face up to difficulties and prioritise


    challenges
    Commitment
    •To work as a team

    •To give positive support to the whole


    organisation to attain the highest level of
    care

    •To do the best that I can and treat service


    users how I would expect any member of
    my family to be treated
    Over to You?

    What ideas can you come up with to implement the


    6Cs within your organisation? Some of you may have
    strategies in place already which you can hopefully
    share?

    Вам также может понравиться