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While numerous key performance indicators (KPIs) typically influence IT projects generally, the benefit of tracking all of them may be outweighed
by the cost to do so. Therefore, each project must carefully select and manage those KPIs most relevant to its specific situation.
This sample template can be used to define KPIs. A template for each different KPI and metric should be created and saved in a repository. This
will eliminate duplication of effort across projects when defining KPIs and metrics. For example, if Project A defines a KPI for “critical path
slippage,” Project B might use the same KPI or use its definition as a basis to develop a variation.
As a starting point, the table below the template gives some examples of possible KPIs for each of the previously defined project-critical success
factors (PCSFs) and a metric (measure and dimension) for each KPI, with the targets remaining to be defined.
Use in conjunction with the article Determining IT Project Health.
Project Critical Success Factor (PCSF):
Financial Status
Key Performance Indicator (KPI):
Funding Adequacy (Illustrative Example)
Metric: Measure: Dimension: Level: Target: Frequency of Cumulative (C)/ Red: Yellow: Green: Source: Existing (E)/
Measurement: Point-in-Time (P): New (N):
Funds Obligated Percent of Lifecycle Project 100% Quarterly P TBD TBD TBD TBD ?
Funding of
Budget
Measure Dimension
Staff replacement Average number of days to fill a vacant position Project lifecycle TBD
Material and equipment delivered to the project Percent of items received rejected Month TBD
Critical path slippage Number of days end date slipped Project lifecycle TBD
Customer acceptance of deliverables Ratio of deliverables accepted to total deliverables Month TBD