Responsible for providing leadership and technical expertise for the company's

telecommunications technology infrastructure team. Ensure the performance and reliability of all
services and exceed the needs of our businesses and clients. Implement processes and
technologies to ensure highly available telecom resources are available to users.

Major Tasks, Responsibilities and Key Accountabilities

Provides support for all business units and supports the HD Supply enterprise. Provides level 3
engineering support and consults with customers on telecommunication systems.

Assists with new technology research and design to ensure overall level of resources are
maintained.

Configures and maintains routers, switches, and servers for the telecommunications network.
Assists with performing daily database backups on all telecommunications systems.

Ensures service level agreements (SLAs) are met and continue to meet the needs of customers.
Provides support and resolution for customer issues.

Assists in determining the production capacity needed to meet changing business demands.
Ensures capacity planning deliverables are performed to specifications.

Available for disaster recovery and on call support at all times.

Assists with resolution of invoice discrepancy issues.

Nature and Scope

Demonstrates skill in data analysis techniques by resolving missing/incomplete information and

inconsistencies/anomalies in more complex research/data.

Nature of work requires increasing independence; receives guidance only on unusual, complex
problems or issues. Work review typically involves periodic review of output by a supervisor
and/or direct "customers" of the process.
May provide general guidance/direction to or train junior level support personnel or professional
personnel.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not
objectionable.

Typically requires overnight travel less than 10% of the time.

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to
move about. On rare occasions there may be a need to move or lift light articles.

Minimum Qualifications

Must be eighteen years of age

Must pass the Drug Test

Must pass the Background Check

Must pass pre-employment tests if applicable

Education and Experience

Typically requires BS/BA in a related discipline. Generally 5+ years of experience in a related

field; certification is required in some areas OR MS/MA and generally 4 years of experience

in a related field. Certification is required in some areas.

Preferred Qualifications

5+years experience with emerging technologies to include hardware, software, and telecom
services concepts and trends.

• 5+ years of experience in voice infrastructure design, implementation and support for the
following Telephony environments: Cisco UCM, CUC, CUAC and Cisco UCCX and/or PBX/Key
systems

• Preferred certifications: CCNP Collaboration equivalent or higher

• Strong knowledge in VoIP, QOS, SIP trunking and Cisco voice gateways

• Solid technical background in environments including; infrastructure networks, hardware,

software and telecommunications.

• Strong knowledge of Microsoft Window servers, VMware and Cisco Unified Compute System
(UCS) B/C series servers

• Good attention to detail, testing and documentation.

• Strong organizational, presentation, communication; both oral and written, and customer
service skills.

• Ability to maintain good working relationships with third party service providers and vendo