ENGLISH FOR WORK
EVERYDAY
BUSINESS
ENGLISH
lan BadgerContents
Introduction
page 5
1 Telephoning
page?
Dialogues 1
Beginning a call
Checking information
Asking the caller to hold
Asking a caller to leave a
message
Making sure you understand
Ending a call
An automated message
Dialogues 2
A voicemail message
Leaving a message
You can't talk
The reason for calling
You can't hear the celler
You have to and the call
2 Acompany Dialogues 1 Dialogues 2 Dialogues 3
visit Directions to the oifice Introducing a company (1) Business activities (1)
page 18 Getting lost Introducing a company (2) Business activities (2)
Arrival Company history Markets
Meeting A tour of the office The competition
3 Job Dialogues 1 Dialogues 2
information Responsibilities Working conditions
page 25 Qualifications for the jab Financial rewards
Atypical day Job benefits
Discussing a new appointment Redundancy and retirement
4 Presentations Dialogues 1 Dialogues 2
page 33 Setting the scene Some facts and figures
Moving on Predictions
Dealing with questions Trends (upwards)
Dealing with the unexpected Trends (downwards)
Recapping Trends (steady)
Coming to an end
5 Meetings Dialogues 1 Dialogues 2 Dialogues 3
page ti Sorting up mooting (by phone) Working through en agenda A ‘cllow-up phone call (1)
6 Entertaining
and
Postponing a meoting (by phono)
Setting up a meeting
(2 voicemail message)
Confirming a meeting by email
Dialogues 1
Coifee or tea?
Roporting back to 2 meeting
Reaching an agreement
Making a point
Dialogues 2
Where you live
A follow-up phone call (2)
Action points {on ¢
dictaphone)
Sending minutes by email
socialising Translating the menu Starting @ conversation
page 51 Ordering a meal (1) Family matters
Ordering a meal (2) Cultural edvice
Paying the bill Sensitive issues
7 Travel Dialogues 1 Dialogues 2
page 59 Checking in for a flight Atthe check-in desk
Hiring a car Atlight delay
Taking the train Atigat connection
Booking a hotel Abotel mix-up
: Checking into a hotel A payment problem
& Emailing Messages 1 Messages 2 Messages 3
page 67 A first contact Saying thank you (1) Problems
A formal message Saying thank you (2) Good news
Everyday matters An invitation A general announcement
A future meeting Accepting an invitation _—_For information
Declining an invitation Passing on good wishes
Glossary page 79
Answers page 88Introduction
English for Work
The books in this series present and practise spoken English and practical writing for everyday
communication; they feature key words and expressions which will help you in a wide range
of work situations, The target language is introduced through short dialogues and texts, and
developed in language notes and practice exercises.
The dialogues are recorded on an accompanying CO. The accents featured are predominantly
British English, but comments on American usage are included in the notes.
At the back of each book there is a glossary which contains highlighted language from the
dialogues. Translations of the glossary, in selected languages, can be downloaded from the
Longman website, www.longman-elt.com.
The sorigs is intonded for pre-intermediate/intermediate level learners
Everyday Business English
Everyday Business English is suitable for anyone who needs to work in the business world,
and for studenis in adult education classes, schools, colleges and universities.
The book contains a renge of language common to all who need to use English in their
business lives. Whether you use English in meetings, presentations, on the phone or in emails,
you will find language to help you work more effectively in this hook
Some of the everyday business English themes included in Everyday Business English are
covered in greater depth in the other titles in the series:
Business Presentations
Everyday Technical English
Everyday Business Writing
How to use the book
You can work through Everyday Business English from start to finish or choose a chapter
depending on your business need
Start a chapter by listening to and repeating the Useful phrases. Then listen to the dialogues
and study the accompanying notes. Certain phrases have been highlighted that have particular
language features associated with them. However, it is worthwhile noting other phrases that
appear in the dialogues, which are equally important and can also be seen as key phrases
Use a dictionary to check your understanding of the language presented.
On the notes pages you will find boxes containing notes on some differences between
averyday British and American usage