The reception and entertainment of guests, visitors, or strangers at resorts; membership
clubs, conventions, attractions, special events; and other services for travelers and tourists. Tourism Tourist travel and the services connected with it, regarded as an industry combined with hospitality. Recreation One of the five reasons why people travel: a wish for rest, relaxation, sports and entertainment. Business One of the five reasons why people travel: a need to conduct business, attend a conference, convention, or meeting. Culture One of the five reasons why people travel: a desire to learn about different places and things of interest. Health Issues One of the five reasons why people travel: a need for diagnosis or treatment from a non-local medical facility Visits to friends and family One of the five reasons why people travel: a wish or need to spend time with loved ones. Lodging To temporarily have a room in a hotel, motel, inn, bed & breakfast, or hostel. Infrastructure The basic, underlying framework or features of a system or organization. Diversity The human quality of being different or vaired. Inclusive Not excluding any particular groups of people. Tangible Services Services that provide for guest expectations using the physical assets of the property. Intangible Services Items of value to guests such as comfort, safety, and enjoyable experiences that meet their emotional needs and expectations. Basic Skills of Guest Service Safety, Courtesy, Show, Efficiency Accommodations Hotels, Resorts, Motels, Hostels, Vacation rentals, Vacation ownership, Bed & Breakfasts, RVs and Camping Transportation Airlines, Cruise lines, Rail, Car rentals, tour/coach operators, bus lines, taxis Attractions Theme parks, zoos, parks, natural wonders, heritage sites Food and Beverage Restaurants what's the word "travel" derived from? From French word travail, which means "toil and labor" What are some of the early motivators of travel and who are some of the people that impacted travel? 1. Trade 2. Commerce 3. Organized Religion 4. Marco Polo 5. Magnetic Compass Steamships 17th/18th Century Connected Europe & Americans - Cruise Lines Railroads England 1804 Thomas Cook-1841 Late 1800 USA Automobiles in the 19th century... horses were for short distance, trains and ships for long distance What year and where were bicycles introduced? 1867 at the Paris worlds fair. Paved roads were build for bicycles and surprisingly bicycles manufactures. Where did the 1st engine automobile came from? France. Heavy tricycles powered by steam. Where did the 1st gas engine came from? Germany. Henry Ford -1908, 1st model T. What was the new form of Transportation and its Revolution? British-1919 Paris to London 1918-USA Postal Service Pan AM-1927 -DC-3 What was the primary reason for travel? why? which century? Trade. magnetic compass. 13th century What became popular in the 14th century? Travel for cultural/artistic reasons When did the pineapple become the official symbol of the Hospitality Management and why? 17th century. It symbolized the warmest welcome a hostess could extend to er guests. GMCVB Greater Miami Convention & Visitors Bureau History of Lodging- 1st Inns were probably first inns-Greeks-500 BC. No one knows for sure History of Lodging-Middle Ages Inns were buit along highways. Most likelynof Questinable reputations History of Lodging-17th Century Inns were well established in England & the Continent - important social & political gathering History of Lodging- when was the word "hotel" was first used and where? 1760- in England History of Lodging- What year, size, name and city was the 1st the hotel in USA? 1974, 70 rooms, City Hotel in NYC Pioneers of Lodging Cesar Ritz. His friend, August Escofier, was a famous chef who latter became well known for his kitchen Management techiniques History of Food Service- 17th century Full scale restaurant began on both sides of Atlantic. Louis XIV, France, prepared food on large scale History of Food Service-Who learned to appreciate good French food and wine and to he introduced them to? Thomas Jefferson (while ambassador to France), introduced them to White house functions when he became president History of Food Service-Pioneers 1875, Frank Harvey, opened 2 restaurants along the Railroads 1925, Howard Johnson-ice cream chains, known as the first franchisor Ray Kroc - the Big Mac World changes that affect the industry -Technological advances -Growing Populations -Aging Population -wealthier population -increasess leisute time -seasonality less important -ecoturism growing What are some of the reasons people travel? 1. To gather information 2. Prestigr 3. Health 4. Status/interpersonal