Applications

IT Management
IT Outsourcing
Industrial Technologies
BPO

BUSINESS
PROCESS
OUTSOURCING
Enable your team
to focus on your
organisation’s goals
and strategy
 Our economies
Business Process Outsourcing
of scale will give
Overview your company
immediate access
EOH Business Process Outsourcing (BPO)
takes care of your non-core business to expert insight,
processes, allowing your team to focus on leading technologies,
your organisation’s goals and strategy.
and proven
methodologies and
best practices at a
fraction of the cost.

In an environment where there is increased focus on costs,

compliance and service delivery, EOH’s knowledge-based KPO requires advanced
BPO services allow you to achieve efficiency and cost
saving on non-core business processes. At the same time
analytical and technical skills
our strategic ability, operational capacity, specialist skills as well as a high degree of
and enabling technologies will help your company achieve
optimum performance.
specialist expertise. Business
processes are essentially
process-driven and rule-based,
KNOWLEDGE PROCESS thus knowledge processes
OUTSOURCING involve judgement.

A specialised part of our BPO offering is Knowledge
Process Outsourcing (KPO). KPO describes the
outsourcing of core information-related business
activities which are competitively important or form
By outsourcing your core operations to KPO
providers (third-party or captive) KPO customers
can enhance their top line revenues by being able
to make different investment decisions and take on
more work than would otherwise be the case.

an integral part of a company’s value chain.


KPO IS ABOUT
“INTELLECTUAL ARBITRAGE”.
THIS DIFFERENTIATES KPO
FROM IT OUTSOURCING
OR BPO, BOTH OF WHICH
EMPHASISE COST
ARBITRAGE.
KPO is characterised by niche
offerings, highly skilled staff and a
relatively small scale. It cuts into
the traditional “core competencies”
of many organisations.
WHY KPO
AND WHAT IS
DRIVING IT?
Reasons behind KPO include:
• An increase in specialised knowledge and
expertise,
• Additional value creation,
• The potential for cost reductions, and
• A shortage of skilled labour
Large international customers are looking at
global sourcing strategies, and destination is
selected mainly on:
• Availability of talent
• Compensation cost
• Infrastructural cost and quality
• Support for advanced education
• Government incentives
• Geopolitical risk
 Workplace Health
Outsourcing
EOH Workplace Health is a provider
of workplace health and wellness
strategic planning. We implement
workplace health programmes and
deliver comprehensive health and
wellness services.
EOH has over 700 customers in the
workplace health environment in South
Africa. EOH Workplace Health has provided
between 20 – 25 wellness events on
average per day in different parts of the
country simultaneously, which culminates
in approximately 140,000 wellness
screening tests per annum. Mobile unit
services are provided to over 25,000
employees. This is an indication of the
capacity to provide services nationally. While a well defined business strategy, technology
strategy or operations strategy will drive significant
Our offerings are: value, the golden thread that will shape thriving
businesses is the design of effective people
• Health and Safety management practices and processes.
• Training
In the current economic and regulatory climate,
• Wellness companies need to explore innovative yet practical
people management strategies and practices that
will nurture a high performance organisation.

Maintaining healthy and

productive employees will
ensure the business is
functioning at its most efficient,
Human Capital effective and profitable level.

Outsourcing Through experience, EOH has developed a deep

EOH Human Capital operates at the
intersection of people and technology.
Technology is driving the way people
engage and relate and is rapidly
transforming every organisation.
However, EOH also believes that
every organisation’s ability to
understanding of our customer’s most critical
business goals. This helps us understand what is
needed to dramatically improve the performance
of our customers’ business with an integrated
talent, reward and recognition, human resource
information system and organisation design and
development solution.
Our offerings are:
• Talent solutions
• Staffing solutions
• Remuneration solutions

leverage technology is dependent on • Organisational design and development

• IT enabled people management solutions
its people.

Learning and
Development
Outsourcing
EOH Learning and Development
is a multi-disciplinary learning
solutions provider in the African
education and training landscape.
We are breaking existing preconceptions of what
providers should look like and how they should
think. This is backed up by a full service Human
Capital offering including organisational design,
recruitment, remuneration, retention, health and
wellness, and legal services.
Our offerings are:
• EOH Academies - an integrated set of
learning solutions from short courses, to skills
programmes and qualifications, offered in
classroom, eLearning or blended formats
• EOH L&D Managed Services - a training
academy, or learning division service,
managed on your behalf
• EOH Workplace Learning - a specialist
experiential learning solution which manages,
implements and supports on-the-job learning
programmes
• EOH Conferences and Seminars - which
manages and coordinates all event related
learning logistics for small or large
programmes
Customer Services
Outsourcing
EOH Customer Services Outsourcing
(CSO) defies the mould of traditional
customer service related functions and
services.
EOH is passionate about creating value for our customers
through the provision of harmonised end-to-end solutions,
customised systems and quantifiable outcomes.
These outcomes are aligned to our customer’s business
strategy and objectives, and are underpinned by service
excellence, risk management and technological proficiency.
We help our customers operate at elevated efficiency levels
through the various fields in which we specialise. These
include incorporating employee benefit advisory services,
communication, wellness and event management, data
analytics and interface management as well as business
efficiency services.
Our integration capabilities extend into the disciplines of
human capital and workplace health, strengthening the
intrinsic value created for our customers.
Legal Services
Outsourcing
EOH Legal Services offers a complete
suite of legal expertise designed and
developed over time to specifically
comply with the legal needs of any
corporate or public enterprise.
The model of an independent, integrated, outsourced,
in-house legal department not related to any outside legal
provider and which has been developed and tailored over
time, means that EOH has an excellent understanding of
business and legal requirements.
Although the saving of legal costs and spend remain an
important consideration in the legal service delivery by EOH,
the real value proposition lies in our ability to adapt and
improve on our services and our ability to solve most legal
problems through specific developed methodologies.
EOH Legal Services consists of a group of attorneys and
advocates, specialising in the delivery of corporate legal
services to customers. Our customers include unlisted and
listed South African entities, tertiary institutions, national
governmental departments, state owned entities (SOE’s),
mining houses and steel manufacturers.
 EOH BUSINESS
PROCESS OUTSOURCING
MAKES YOU MORE EFFECTIVE

+27 11 607 8100, info@eoh.co.za

EOH Business Park, Gillooly’s View,
1 Osborne Lane, Bedfordview, 2007, South Africa
www.eoh.co.za