Margie Mendez

5129 N 23rd Ave Apt 8, Phoenix, AZ 85015

margiemendez@live.com - (602) 714-6348

SKILLS
Team player, self starter, knowledge of Microsoft Excel, Outlook, and Word. Detail
oriented, with an extensive background in the office administration field, and experience in the
production assembly field, as well. Able to work independently with little supervision, able to
complete projects according to deadline, great communication skills both verbal and written,
customer service oriented, data entry specialist in alpha-numeric 9,000-11,000kph, 10-key by
touch, and type 45-50wpm, with the ability to multi-task.

PROFESSIONAL EXPERIENCE

CPR Savers and First Aid Supply, Scottsdale, AZ 05/2010 - 06/2010

Production/Assembly Line Worker (Temporary/Contract)
•Packaged materials and products by hand in containers
•Performed production tasks that assisted other production laborers
•Delivered production items to designated work areas for processing
•Delivered processed units to storage or for the next stage of processing
•Stacked processed items in warehouse, and kept work areas organized and clean

Chapman BMW On Camelback, Phoenix, AZ 09/2007 - 03/2010

Parts Advisor/Cashier/Receptionist
•Customer service, cashier i.e.; handled am cash count, receive payment personal/business
checks, debit/credit charges, cash accurately giving back correct change with receipt, and
other type of returns and refunds
•Stocked, searched and quoted parts according to procedures, and rules
•Labeled folders, filed, researched service repair orders, and part invoices
•Answered multiple phone lines, take messages, and notified company personnel of visitor
arrival
•Performed data entry and other basic office support functions
•Maintained safe and clean reception area, and assisted other departments as assigned

Liberty Tax Service, Phoenix, AZ 01/2007 - 04/2007

Tax Preparer
•Translation/Bilingual
•Customer focus, greeted visitors in person or on the telephone, and scheduled appointments
•Data input customer information, labeled folders, and filed
•Contacted customers upon arrival of refund checks, and documents
•Kept lobby, and bathroom area tidy and clean
Phoenix Union School District@Central High School, Phoenix, AZ 09/2006 - 11/2006
Office Assistant
•Bilingual/Translation
•Labeled folders, file, and data entry
•Answered phones, and directed calls accordingly
•Greeted and assisted teachers, parents, and Special Education students
•Assisted office personnel with other general office duties, and errands

Ice Gallery Inc. (International Cruise, and Excursions), Phoenix, AZ 09/1999 - 01/2006
Membership Maintenance Specialist/Team Lead
•Filed, copied, faxed, and scanned, member resort documents
•Answered multiple phone lines as relief receptionist
•Extensive data entry, distributed incoming and outgoing mail
•Controlled work flow, and handled emails accordingly
•Processed and maintained membership and resort applications
•Assisted in special projects, as assigned

Buse Printing and Packaging, Phoenix, AZ 04/1999 - 09/1999

Mail Sorter
•Sorted incoming and outgoing mail
•Operated mail sorting machine
•Loaded and unloaded mail bins

CSSA (California State Automobile Association), San Francisco, CA 09/1983 - 07/1995

Mailroom Supervisor/Service Representative II/Records File Clerk
•Data entry, filed, maintained, with extensive research for member applications and files
•Customer service, answered, and directed high volume of calls accordingly
•Processed list for duplicate or replacement membership cards
•Delivered incoming and outgoing mail from district office to corporate office, by
operating company van
•Responsible for ordering of supplies for membership kits, office, and refilling of postal stamps
for company postal machines
•Supervised minimum of two employees at small district office
•Provided, and resolved problem solving customer issues

CERTIFICATES/AWARDS
Liberty Tax Service Certificate of Completion - January 2007
Ice Gallery Employee of the Month - November 1999
Ice Gallery Data Entry Specialist Award - December 1999
Ice Gallery Team Player Award - December 1999
Ice Gallery Data Entry Team Lead Award - December 2001
Ice Gallery Special Recognition Award (DE Project) - December 2004
EDUCATION
Central High School - Diploma
4525 N Central Ave
Phoenix, AZ 85012