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2015 | Edition
IATA Authorized Training Center (ATC) Handbook
TABLE OF CONTENTS
1. Introduction .................................................................................... 1
1.1 International Air Transport Association (IATA)................................................................................ 1
1.2 IATA Training and Development Institute (ITDI) ............................................................................. 1
1.3 IATA Authorized Training Centers (ATC)........................................................................................ 1
1.4 Minimum Recommended Competencies and Skills for ATC Students .......................................... 2
1.5 IATA Local Coordinators (LC) ......................................................................................................... 2
NOTE:
The operating procedures and guidelines contained in this handbook and any appendices hereof are subject to changes by IATA from
time to time, in accordance with the terms of the ATC Accreditation Agreement entered into between IATA and each ATC. ATCs should
always act on the basis of any such information with reference to applicable local laws and regulations.
Each defined term used herein shall have the meaning ascribed to it in the ATC Accreditation Agreement, unless otherwise
expressly defined herein.
1. Introduction
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IATA Authorized Training Center (ATC) Handbook
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IATA Authorized Training Center (ATC) Handbook
Upon meeting those requirements and remitting payment of the applicable Fees for the year in
effect, the ATC Authorization will be renewed and a new ATC Certificate will be issued.
ATC, joining the IATA ATC network, must pay a one-time ATC network access fee in the amount as
prescribed by IATA in the “Information, Conditions and Authorization Fees” pricelist available in a
downloadable format on the IATA website at http://www.iata.org/training/Pages/atc_ats.aspx. The
ATC network access fee shall be payable upon signature of the ATC Accreditation Agreement, and
within thirty (30) days from the date of IATA’s invoice.
The annual authorization fee and branch fee, as applicable, is the amount as prescribed by IATA in
the “Information, Conditions and Authorization Fees” pricelist available in a downloadable format on
the IATA website at http://www.iata.org/training/Pages/atc_ats.aspx. The annual authorization fee
and branch fee, as applicable, shall be payable no later than thirty (30) days from the date of IATA’s
invoice.
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IATA Authorized Training Center (ATC) Handbook
Have premises and classrooms at a fixed location. Maintain premises and classroom
facilities at an acceptable standard.
Demonstrate that premises are equipped with all tools and furniture needed to offer an
environment that supports learning, including without limitation: hygienic toilet, canteen or lounge
facilities for the use of the students during lunch breaks.
Have a commercial website and provide the website address to IATA.
ATCs are recommended to (but not obliged):
Have and regularly maintain updated copies of the industry publications (tariffs and
guides), as applicable, required for offering the Authorized Program and teaching the Authorized
Courses.
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IATA Authorized Training Center (ATC) Handbook
All lesson plans (including Teaching Aids and Instructional Events) made by the ATC hereafter do
not have to be submitted to IATA for approval. However, the ATC Instructor’s lesson plan for each
IATA Authorized Course should at all times comply with the minimum number of recommended
hours and the complete syllabus of the IATA course, as established by IATA from time to time.
The ATC shall make every effort to ensure that the information contained in any lesson plan
(including Teaching Aids and Instructional Events) is as accurate as possible. Notwithstanding any
other provision of the ATC Accreditation Agreement, the ATC agree to fully indemnify, defend and
hold IATA, its directors, officers and employees harmless from and against all third party claims,
actions, demands, costs, losses or damages, whether direct, indirect or consequential, and
reasonable attorneys’ fees and expenses, arising out or in connection with any lesson plan
(including Teaching Aids and Instructional Events), including any asserted intellectual property
rights with respect thereto, all in accordance with the requirements set forth in section 20 of the ATC
Accreditation Agreement.
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IATA Authorized Training Center (ATC) Handbook
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IATA Authorized Training Center (ATC) Handbook
Since its establishment in 1945, IATA has been recognized worldwide as a global organisation
representing the air transportation industry. In order to maintain the reliability of the IATA
accreditation, it is essential to maintain the integrity of the official IATA ATC logo, which can be
accomplished only if the logo is used properly and unauthorised or inadvertent misuse avoided. The
following guidelines have been developed to demonstrate authorised use of the IATA ATC logo.
Electronic versions of the approved logo are available upon request. Please contact the Manager –
Training Partners and Business Development for more information.
Below is the only admissible presentation of the logo.
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IATA Authorized Training Center (ATC) Handbook
The IATA ATC logo is the property of IATA and shall be used exclusively on promotional materials
developed for the IATA distance-learning courses. The IATA ATC logo does not infer or imply a joint
venture or any other form of partnership with IATA. IATA reserves the right to modify its rules and
restrictions of use of the IATA ATC logo at any time. The ATCs cannot bind IATA or its partners in
any manner whatsoever. The IATA ATC logo may not be used as part of a trade name or company
registration.
Please always make sure to use logos from the master files supplied to you. These masters must
never be altered in any way.
Please refer to Section 4 hereunder for incorrect uses of the logo.
4.3 Colour
Blue and green are the official colours of the IATA ATC logo. The appropriate recipes are provided
in Pantone, CMYK and RGB.
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IATA Authorized Training Center (ATC) Handbook
Below are a few examples of incorrect uses of the logo, which must be avoided:
The logo may not appear on a cluttered background;
The positions of the various elements of the logo may never be altered;
The typography in the logo may never be altered in any way;
The logo may not appear on a background that results in insufficient or variable contrast;
Shadow effects may never be added to the logo;
The logo may never be used to create a repeat pattern;
The logo may never appear on a patterned background that impedes its legibility;
The logo may not be distorted in any way.
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IATA Authorized Training Center (ATC) Handbook
On print communications involving another organization, the IATA ATC logo should be the same
size as the organization’s logo or smaller, at the bottom left of the piece, at the same level as the
logo of the ATC signing the communication, in keeping with the size-proportion guidelines
discussed earlier.
Samples of all advertisements, forms, and brochures, promotional or print materials using the IATA
ATC logo must be submitted to IATA at least ten (10) working days prior to final print and
distribution, in accordance with the terms of the ATC Accreditation Agreement.
If uncertainty arises concerning the use of the “IATA ATC” logo, please submit the piece for review
to IATA Brand Management at infobranding@iata.org.
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IATA Authorized Training Center (ATC) Handbook
Important: Please attach a photocopy of your bank transfer as proof of payment to your
online ATC student enrollment form. Applications received without a valid copy of your
bank transfer will not be processed.
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IATA Authorized Training Center (ATC) Handbook
(month and year) as well as the name of the card holder on the online ATC student enrollment
form.
IMPORTANT NOTES:
Please note that payments by BANK DRAFT or CHEQUE will no longer be accepted
All payments must be made in United States Dollars.
Payments must be made separately for each Authorized Program. You cannot combine
payments for orders in different Authorized Programs.
All student enrollment/training kit fees are strictly non-refundable.
Unused training kits can neither be refunded nor returned.
Applications received without proof of payment will not be processed.
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IATA Authorized Training Center (ATC) Handbook
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IATA Authorized Training Center (ATC) Handbook
6. IATA EXAMINATIONS
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IATA Authorized Training Center (ATC) Handbook
Examinations for all Authorized Courses must take place on the same day of the assigned
Authorized Program exam week at all locations per country in the LC’s area of responsibility. If
the LC is unable to hold examinations on the same day because of space limitations, the LC must
inform ITDI at least one (1) month before the examination week. Students can take only one exam
per exam session.
Full name
Booking ID
Previous address
New address
New telephone number
E-mail address
Full name
Booking ID
Previous address
New address
New telephone number
E-mail address
Changes in country do not influence the enrolment period. The student's enrolment period will be
based on his/her initial enrolment and not on the date of the change of country.
If the student wishes to sit the upcoming examination in the new country, the change of country
must be processed in the system by the ATC by the examination registration deadline (refer to
Section 6.3).
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IATA Authorized Training Center (ATC) Handbook
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IATA Authorized Training Center (ATC) Handbook
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IATA Authorized Training Center (ATC) Handbook
Should a student fail an examination the first time, the student will have a second chance to re-sit
for the examination, provided this is done within the enrollment validity period. If the student is no
longer enrolled with the ATC, the student should be given access to his/her student account.
For more information regarding this ATC Handbook or your ATC Authorization, please contact:
IATA Training and Development Institute
Attn: Manager, Training Partners and Business Development
800 Place Victoria
P.O. Box 113
Montreal, Quebec,
H4Z 1M1
CANADA
Telephone: +1 (514) 874-0202, ext. 3481
Fax: +1 (514) 874-9043
E-mail: atcinfo@iata.org
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Annex 1
ATC Authorized Course
Modification Form
ATC Authorized Course(s)
Modification Form
Please use this form if you are seeking authorization for additional course(s) or wish to cancel
course(s) in a Training Program for which you are already authorized.
B. Please complete the following information as applies to your Head Office and/or Branch.
If you have multiple locations, please copy and complete this section for each location.
❑❑ Head Office Location ❑ Branch name:
ATC Address:
Title:
Email:
Add: ❑ Cancel: ❑
Add: ❑ Cancel: ❑
Add: ❑ Cancel: ❑
Add: ❑ Cancel: ❑
Add: ❑ Cancel: ❑
Add: ❑ Cancel: ❑
Add: ❑ Cancel: ❑
Add: ❑ Cancel: ❑
*Instructor Profile
NOTE: If you are submitting the profile of more than one instructor, please make a copy and fill in this page for each instructor.
Name of Instructor:
Mr. /Mrs. /Ms. First Name Family Name
❑❑ Instructor’s CV. (including details of 2 years working experience at supervisory or management level in the subject matter of
the respective course/s) and
❑❑ Recognized course certifications (date: ) or
❑❑ IATA Instructional Techniques Course (within 12 months of engagement by the School) or
❑❑ Equivalent teaching experience
Name of Instructor:
Mr. /Mrs. /Ms. First Name Family Name
IATA Training & Development Institute ATC Authorized Course(s) Modification Form 2
800 Place Victoria, P.O. Box 113, Montreal, Quebec, Canada H4Z 1M1
ATC Modification Form
Additional Branch(es)
Please complete the following information as applies to each Branch you wish to add.
If you have multiple branches, please copy and complete this section for each branch.
ATC Name:
ATC Address:
Title:
Email:
*Instructor Profile
NOTE: If you are submitting the profile of more than one instructor, please make a copy and fill in this page for each instructor.
Name of Instructor:
Mr. /Mrs. /Ms. First Name Family Name
❑❑ Instructor’s CV. (including details of 2 years working experience at supervisory or management level in the subject matter of
the respective Aviation courses) and
❑❑ Recognized course certifications (date: ) or
❑❑ IATA Instructional Techniques Course (within 12 months of engagement by the School) or
❑❑ Equivalent teaching experience
Name of Instructor:
Mr. /Mrs. /Ms. First Name Family Name
4. Business Planning
Please provide us with a brief business plan including the following information:
Course names:
Number of planned courses per year:
Expected number of students in a year: Students
Your organization’s enrolment deadline for each term:
Planned date of first examination (MM/YYYY):
Student tuition fee (including IATA Enrolment Fee): US Dollars
Is the IATA course stand-alone or part of another program you are offering? ❑ Yes ❑ No
If yes, please describe the program
5. Marketing Activities
How will you attract your audience and promote the IATA course?
❑❑ Your organization’s website: ❑ Internet
❑❑ Newspaper (please name : ) ❑ Mass Mailing
❑❑ IATA Website: www.iata.org/ps/resellers/index. ❑ Seasonal Discounts
❑❑ Student Fairs - please specify: ❑ Promotions
❑❑ Magazines - please specify: ❑ Other - please specify
Signature: Date:
IATA Training & Development Institute ATC Modification Form Additional Branch(es) 4
800 Place Victoria, P.O. Box 113, Montreal, Quebec, Canada H4Z 1M1
Annex 2
Instructor Qualifications
ATC INSTRUCTOR QUALIFICATIONS
Instructor Qualifications for Dangerous Goods Regulations Courses (DGR) and other IATA
Training Courses
ITDI requires that the following information be provided for review and approval, along with
the ATC application, as proof of the assigned instructor qualifications on the following
courses:
Instructor Approval
The above referenced instructor qualifications required by IATA may be subject to change from time
to time, as determined by IATA. Any change in these standards will be communicated to the ATCs
and posted on the ATC Resource Site.
An approval is only valid for the instructor(s) identified in the ATC Application and approved by ITDI
for the duration of the course authorization. IATA reserves the right to audit an instructor’s record
with respect to student success rate and to remove an instructor’s approval at any time, for just
cause.
In order to change an approved instructor, the ATC is required to submit an Instructor Profile (Part D
of the ATC Application Form) for the new instructor, along with any required attachments. ITDI will
promptly review the requested change. The ATC cannot, under any circumstances, appoint a new
instructor who has not been approved by ITDI.
Please note that IATA no longer issues specific Instructor Certificates or Diplomas. Candidate
instructors may enrol as students, at any time, should they wish to obtain the IATA course
certificate or diploma for the same course they intend to teach. In such case, the candidate
instructors must pay all relevant course enrolment fees prior to writing the course examination.
5. Open the email sent to your mail box and click on the link provided to validate your email.
Once the site administrator approves your registration, you will receive an email with your User ID
and password.
2
2. Main Screen
3
3. Purchase Study Kits
- Click on Companies
4
- Choose product line/category (Cargo, Aviation, Travel and Tourism)
o Please note that you can only purchase authorized courses
5
Payment Methods
Please note that once you click pay, all details are final and cannot be changed
6
Bank Transfer
- Fill in the banking information
- Attach a copy of the bank transfer receipt by clicking on “Choose file”. The BT
needs to be attached before saving the order. Otherwise, the order will have to be
cancelled and re-created
- Include any other information in Additional Information
- Click Pay to complete transaction
- Once completed, you will receive a purchase confirmation receipt to your email. See
page 11 for example
7
Credit Card
- Fill out the indicated credit card information
- Add any other important details in the additional information
- Click Pay to complete process
- Once completed, you will receive a purchase confirmation receipt to your email. See
page 11 for example
8
Clearing House
9
Order Confirmation Page
- Please note down the order number and the enrolment key
- Verify the following information
o Course kits purchased
o Total price
o Delivery method (ebook – online, printed – ship)
o Bill to address
o Ship to address
- Please email atcse@iata.org immediately if there are any problems with the order.
Test ATC
Test Address
Test Address
10
- a confirmation email with the order details will be sent to the ATC Admin e-mail address
:
Purchase Receipt
Subtotal $465.00
Amount $503.00
Test ATC
Billing Address 3rd Floor Purvi House, Mpaka Rd P.O. Box 13634
Westlands,Nairobi 800 Kenya
11
The bank transfer should be made out to:
IATA Account No.: 400-749-8
Bank No.: 003 / Branch No.: 00001
Swift Code: ROYCCAT2
ABA No. / Routing No. (IBAN): 021000021
Important: Please reference your 6-digit order number (starting with "2"), your name
and your class number in the comments field of your bank transfer.
Training products will be delivered in 10-15 business days upon the payment confirmation
by our Finance Department.
Please do not hesitate to contact us should you have any questions or require additional
information.
Sincerely,
IATA Training team
www.iata.org/training
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You can watch a video of how to purchase the study kits here:
https://www.youtube.com/watch?v=FzDt4oCEjCg
13
E-Learning Purchasing and Registration
Please note that once the students have completed the e-learning course, they can write
the exam immediately thereafter. Upon successful completion of the exam, they will have
the ability to print a certificate of completion by themselves.
14
4. Register Students for Exams
Student can be registered for an exam only by exercising an enrollment form a valid order.
Each enrollment key will grant 2 exam attempts to the student and assigned appropriate
enrollment validity period, counted from the day of purchase. There are two ways to register
students for exams
By ATC Admin
- Open up the Dashboard and click on Users & Companies
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- Fill in the required fields (each field must be filled out)
Please note that entering the student’s email means the student will get notifications related
to their booking. This means that when the student is booked for an exam session, changes
bookings and is graded for their exam, they will be notified at the same time as the
associated ATC Admin.
- Then click Add User
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You can watch a video of how to create a user here:
https://www.youtube.com/watch?v=x95rPRTEGbk
17
Case 2: User exists
- Click edit
- Fill in enrolment key (from the order or from the enrollment key report) associated with
the correct DL kit/course for which you are enrolling a student and click Enrol
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- You will see the exam session confirmation screen
- Click on Select a Region and choose the country of the exam location
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20
- Choose exam session date
21
- On your screen, you will see a confirmation of what was purchased.
- You will see a page indicating “Enrolment Key” – please enter the enrollment key here.
- Click on “My Bookings”. Then, you will see “Booking”; this is where you can choose which
country you wish to sit in.
- Then, once you select the country, you can choose between the examination sessions that are
available for booking. Note the deadlines next to the session should you wish to postpone. Once
selected, press “Book>>”.
Please note that this means that when the student is booked for an exam session, changes
bookings and is graded for their exam, they will be notified at the same time as you.
22
Students can make changes in their profile using their access and the ATC Administrator will be
automatically notified when these changes are done.
- Once Enrolled you should receive the following type of booking confirmation email
o Email is sent to the ATC administrator and to the student’s email address
(included in student profile)
o All sent emails can be found in Student profile under the Sent Emails button
We are pleased to confirm your exam registration for Travel and Tourism Consultant
Exam Details: Please note that you have registered for the exam session during the week
of March 04, 2013 You may change this registration to a different session at any time
before the exam registration deadline through your user account. Once the exam
registration deadline has passed, you may not change your exam date. Any form of
excuse will not be accepted. Enrolment validity period cannot be extended.
Venue: Pakistan
You will be allowed two attempts to successfully complete the course examination before
the end of your enrolment validity period, March 09, 2014.
IMPORTANT: Not attending an exam for which you have registered will result in a grade
of NO SHOW which counts as the equivalent of FAIL.
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Scheduled Exam Week: Exam Registration Deadline:
mudasir.hassan@piac.aero
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Phone: 00 92 323 230 1846
For more information related to the Examination Rules, visit the IATA website at
http://www.iata.org/training/Pages/exam-info.aspx.
We thank you for your interest in IATA Training and wish you the best in your studies.
Sincerely,
IATA Training team
www.iata.org/training
25
5. Change Student Booking
From Dashboard
26
Click on withdraw (on the right)
o This will trigger a cancellation email sent to the ATC and student emails
27
Pick a region:
28
When you pick a venue, you get the list of sessions available:
Click Create Booking (email confirmation will be sent to ATC and student)
Please note that the booking can be changed at any time until the cancellation deadline which is
mentioned in the enrollment letter you receive
The system will be sending out an advanced 7 day notice of the cancellation deadline to remind you of
the last day you have to change student bookings for the upcoming exam session.
TEST REMINDER
Your booking for IATA Cargo Introductory Course in Canada Montreal cancellation deadline.msg
29
6. 2nd Exam Attempt Booking
From Dashboard
30
Click on "Book":
Pick a region:
31
When you pick a venue, you get the list of sessions available:
Click Create Booking (email confirmation will be sent to ATC and student)
32
7. Downloading eBooks
IATA ATCs can now download their own eBooks directly through their student’s profiles on the LMS.
Once an order is confirmed and the enrollment key for the order is used, IATA ATCs can follow the steps
below to download their eBooks.
Step 2: Create student profile and register students for exams using the Order Enrollment Key
For more information please refer back to page 14
IMPORTANT: Make a note of the Username and Password you enter for the student when creating
their LMS profile
Go to the website http://training.iata.org/; enter the student log in credentials you used in step 2 and
then click on Login.
33
On the following page, click on the ‘My Bookings’ tab and then on ‘Open Courses’. In the screenshot
below, the Foundation course will be used as an example.
On the Course Resources page, click on the Start button to access the eBook,
34
Your eBook will now download. You also have the option of saving it onto your computer as a PDF as
shown below.
35
8. Checking Student Results
From Dashboard
36
Check under the Course Final Result Column
Please Note that if the student’s email has been entered in the profile, they will receive
the exam result notification at the same time as the ATC (example below)
Test User
37
9. Report Creation
Change the Date Range to All Time, then Click View Online
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Enrollment Key Report
The Enrollment Key Report allows you to see all the available enrollment slots available for your
students and the corresponding enrollment key.
Please change the Expiry Date to All Time to view all your orders and enrollment keys
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Booking History Report
The booking history report allows you to see all the exam registration and student results for exam
sessions.
Change the Sitting Date Range to include the exam session you are looking for
OR
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10. Special Diplomas and 3rd exam attempt
They are eligible for the 3rd exam attempt if they have taken their 2nd attempt within the past year. Thus,
if a student if planning on taking a 3rd exam attempt in June 2014, they should have written their 2nd
attempt in June 2013, September 2013, December 2013 or March 2014.
Fill out all the Fields with asterisks and it is very important to fill out the ATC 3 Letter Code and
ATC Pass. Once these fields have been filled out, click Validate to
41
Once this section is filled out, please complete the Course information section and choose your payment
method. Once completed, click Submit to finalize the application.
Please send an email to examstraining@iata.org for any duplicate diploma or exam re-assessment
requests. They will contact you and create the order in the LMS on your behalf.
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11. Learning Management System Vocabulary
Admin
- Individual in charge of ordering student kits for the ATC
Booking history
- List of exams that student had registered or taken with all related details (ie. Booking id, session
#, venue, exam date, # of attempt, exam result, course result, etc.)
Booking id
- Formerly known as registration id
- Unique id linking student to an exam session
Enrolment key
- ATC receives enrolment key upon purchase of kits
- Purchase of 2 kits = 1 enrolment key that can enroll 2 students for an exam session
Exam session
- The exam which the student is registered in
Username
- Unique id for each student
Users
- Students and administrators are referred to as users
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Annex 5
ATC Student Enrolment
Letter
Dear John DOE,
We are pleased to confirm your exam registration for Foundation in Travel and Tourism
Exam Details: Please note that you have registered for the exam session during the week
of September 03, 2012 You may change this registration to a different session at any time
before the exam registration deadline through your user account. Once the exam
registration deadline has passed, you may not change your exam date. Any form of
excuse will not be accepted. Enrolment validity period cannot be extended.
You will be allowed two attempts to successfully complete the course examination before
the end of your enrolment validity period, December 08, 2013.
IMPORTANT: Not attending an exam for which you have registered will result in a grade
of NO SHOW which counts as the equivalent of FAIL.
1
December 02, 2013 to December 08, 2013 September 15, 2013
johndoe@iata.org
Phone: 000000000000
For more information related to the Examination Rules, visit the IATA website at
http://www.iata.org/training/Pages/exam-info.aspx.
We thank you for your interest in IATA Training and wish you the best in your studies.
Sincerely,
IATA Training team
www.iata.org/training