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HUAWEI iGateway Bill

User Manual Contents

Contents

4 CDR Console...............................................................................................................................4-1
4.1 Quick Start......................................................................................................................................................4-2
4.1.1 iGWB Client..........................................................................................................................................4-2
4.1.2 GUI of the CDR Console......................................................................................................................4-3
4.1.3 Introduction to the iGateway Bill Help.................................................................................................4-6
4.2 Basic Operations.............................................................................................................................................4-9
4.2.1 Starting the iGWB Service....................................................................................................................4-9
4.2.2 Logging in to the CDR Console..........................................................................................................4-10
4.2.3 Locking CDR Console........................................................................................................................4-11
4.2.4 Logging out of the CDR Console........................................................................................................4-12
4.2.5 Customizing the Layout......................................................................................................................4-12
4.2.6 Exiting the CDR Console....................................................................................................................4-13
4.3 Managing Offices.........................................................................................................................................4-14
4.3.1 Adding an Office.................................................................................................................................4-14
4.3.2 Modifying an Office............................................................................................................................4-16
4.3.3 Deleting an Office...............................................................................................................................4-16
4.4 Managing Operators.....................................................................................................................................4-17
4.4.1 Adding an Operator.............................................................................................................................4-18
4.4.2 Deleting an Operator...........................................................................................................................4-19
4.4.3 Modifying an Operator........................................................................................................................4-20
4.4.4 Querying an Operator..........................................................................................................................4-21
4.4.5 Setting Authority.................................................................................................................................4-23
4.4.6 Setting Operation Time Range............................................................................................................4-24
4.4.7 Saving Operator Information..............................................................................................................4-25
4.4.8 Printing Operator Information.............................................................................................................4-26
4.4.9 Disconnecting an Operator..................................................................................................................4-27
4.5 Managing CDRs...........................................................................................................................................4-28
4.5.1 Browsing CDRs by Type.....................................................................................................................4-28
4.5.2 Browsing CDRs by Format.................................................................................................................4-31
4.5.3 Browsing CDRs by Multiple Conditions............................................................................................4-33
4.5.4 Saving CDR Information....................................................................................................................4-34
4.5.5 Printing a CDR....................................................................................................................................4-35

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4.5.6 Outputting a Final CDR Manually......................................................................................................4-36


4.6 Managing Performance................................................................................................................................4-37
4.6.1 Querying System Performance Status.................................................................................................4-39
4.6.2 Setting State Query Properties............................................................................................................4-40
4.6.3 Clearing State Information..................................................................................................................4-41
4.7 Managing Logs.............................................................................................................................................4-42
4.7.1 Browsing Logs....................................................................................................................................4-43
4.7.2 Saving Logs.........................................................................................................................................4-45
4.7.3 Clearing Logs......................................................................................................................................4-46
4.7.4 Printing Logs.......................................................................................................................................4-47
4.8 Customizing the System...............................................................................................................................4-48
4.8.1 Customizing Timeout Settings............................................................................................................4-48
4.8.2 Customizing Lock Time......................................................................................................................4-49
4.9 Risky Operations..........................................................................................................................................4-49
4.9.1 Masking Alarm Information................................................................................................................4-49
4.9.2 Auxiliary Upgrade...............................................................................................................................4-50
4.9.3 Manual Switchover.............................................................................................................................4-51
4.9.4 Reset iGWB.........................................................................................................................................4-52

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Figures

Figure 4-1 Main interface of the CDR console...................................................................................................4-3

Figure 4-2 Bill storing mode................................................................................................................................4-4

Figure 4-3 iGWB online help system..................................................................................................................4-7

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Tables

Table 4-1 Toolbar on the CDR console GUI........................................................................................................4-5

Table 4-2 Menus on the CDR console GUI.........................................................................................................4-5

Table 4-3 A comparison between the online help and the user manual...............................................................4-8

Table 4-4 Auxiliary Upgrade..............................................................................................................................4-51

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4 CDR Console

About This Chapter

This chapter introduces the basic operations on the CDR console.


The following table lists the contents of this chapter.

Title Description

4.1 CDR Console Introduces the CDR console.


4.2 Basic Operations Introduces how to perform basic operations on the CDR
console.
4.3 Managing Offices Introduces how to set the connection between the iGWB
client and server.
4.4 Managing Operators Introduces how to mange operators on the CDR console.
4.5 Managing CDRs Introduces how to manage CDRs on the CDR console.
4.6 Managing Performance Introduces how to monitor the performance of the iGWB
server.
4.7 Managing Logs Introduces how to manage and view the iGWB log.
4.8 Customizing the System Introduces how to set the response time for the client and
server, and the lock time for the client.
4.9 Risky Operations Introduces how to use alarm mask, manual switchover,
and auxiliary upgrade.

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4.1 Quick Start


This section introduces the iGWB client and guides you to use the Help. After you learn this
section, you will know well about the iGWB.

4.1.1 iGWB Client


The iGWB client consists of:
 CDR console
 System debugging console
 Parameter configuration console
Their functions, access methods, and related reference chapters are described below.

Item CDR console System debugging Parameter


console configuration
console

Function The CDR console is the Through this console, Through this console,
key console of the you can: you can:
iGWB. Query the system Modify and maintain
Through this console, debugging messages the igwb.ini file of the
you can: Query protocol trace iGWB
CDR query and browse messages Compare system
Alarm mask Query workflow trace parameters of different
messages offices remotely.
Auxiliary upgrade
Set debug color It makes it easier for
system performance you to operate and
monitoring List/Set Mask Level maintain the iGWB.
log management This helps monitor the
user management iGWB in real time.
Manual switchover
Access 1 Double-click Double-click Double-click
Frame.exe in Bin debugws.exe in Bin ParaCfg.exe in Bin
under the installation under the installation under the installation
folder of the iGWB folder of the iGWB folder of the iGWB
client. client. client.

Access 2 Select Start > On the CDR console, Select Start >
Programs > iGateway select Operation> programs > iGateway
Bill V300 Client > Debug, or click the Bill V300 Client >
iGWB Client. shortcut button in the Parameter
toolbar. Configuration.

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 Chapter 3 introduces the basic operations on the parameter configuration console.


 Chapter 5 introduces the basic operations on the system debugging console.

4.1.2 GUI of the CDR Console


The CDR console enables you to maintain the iGWB. You can perform such operations as
CDR querying, system performance monitoring, log management and user management.
The CDR console is a graphic user interface (GUI) as shown in Figure 4-1. It consists of a
main window, a menu bar, a toolbar, a navigation tree, a sub-window, and a status bar.

Figure 1.1 Main interface of the CDR console

6 1

4 2

1. Main window 2. Sub-window 3. Status bar


4. Navigation tree 5. Toolbar 6. Menu bar

Main window
The main window contains all elements of the CDR console interface, including the title,
menu bar, toolbar, navigation tree, and status bar.

Sub-window
The sub-window is displayed after you select a menu or click a shortcut icon, to implement
the specific function.

Status bar
The status bar shows the following information:
 The IP address of the server

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 Whether the iGWB Server well connects with the client.


 Operation tips when you click a shortcut icon on the toolbar.

Navigation tree
The navigation tree is composed of tabs, each of which contains the information of an access
point. It displays the CDR storage mode in the server. See Figure 4-2.
 Under Original Bill, the CDRs are displayed by date. The corresponding CDR file is
*.bil.
 Under Final Bill, the bill types (also called channel) supported by the system are
displayed. Under each channel node, the final bills are displayed by date. The
corresponding CDR file is *.dat. The channels are determined by the format library.

Figure 1.1 Bill storing mode

Access Point Name


Original CDR File
Date
Final CDR File

Channel
Date

Access Point1 Access Point2

For the MSOFTX3000, the channels include “normal”, “hotbilling”, “IMEI” and "VGCS".
The bill formats include:
 normal: CDR
 hotbilling: hotbilling bill
 IMEI: CheckIMEI bill
 VGCG: Group Call CDR

The final bill channel is determined by the distribution type selected by the user while installing the
server.

Toolbar
The toolbar provides shortcuts to the frequently performed operations. On the toolbar, the
shortcut icons vary with the current mode. Table 4-1 lists the shortcut icons on the toolbar.

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Table 1.1 Toolbar on the CDR console GUI


Shortcut Menu option Function

Relogin To log out and log in as another user.

Office Management To set the offices managed by the CDR console.

Logout To log out the current user and end the current
operation.
Lock System To lock the CDR console when it is not used.

Navigation tree To show or hide the navigation tree.

Debug To enter the system debugging mode.

Refresh To Refresh the navigation tree.

Help Topics To open the help.

Menu bar
The CDR console provides the following main menus according to the menu functions:
System, View, Operation, Security, Window and Help. The menus of CDR console are
dynamic, and different operation menu options are provided in different modes. For example,
if the Client is in state query mode, you will see the State Query menu item. Table 4-2 lists
all the menus on the main window of the CDR console.

Table 1.1 Menus on the CDR console GUI


Menu Sub-menu Function

System Relogin To log out the current user and log in as another user.
Logout To log out the current user and end the current operation.
Lock System To lock the CDR console when it is not used. The
shortcut key is F12.
Office To set the offices managed by the CDR console.
Management
System Customize To set the auto-lock period and response timeout period.
Exit To quit the CDR console.

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Menu Sub-menu Function

View Navigation tree To show or hide the navigation tree. The shortcut key is
F2.
Toolbar To show or hide the toolbar.
Status Bar To show or hide the status bar.
Refresh To refresh the navigation tree and display new CDR
files. The shortcut key is F5.
Operation Debug To enter the system debugging mode.
State Query To enter the state query mode.
Switch To manually switch over the active and standby iGWB
servers.
Upgrade To execute auxiliary upgrade of the system.
Reset igwb To restart the iGWB server.
Trigger File To convert the temporary CDR files in the temp
Closing directory on the back save disk into the CDR files under
the Final bill directory.
Security Operator To enter the operator management mode.
Management
Log Browse To view the operation logs and system logs.
Alarm Mask To mask some or all of the alarm messages of the iGWB
system.
Window Cascade To cascade all windows.
Tile To tile all windows.
Arrange Icons To arrange all window icons.
Close All To close all windows.
Current Windows To display all the open windows. You can switch
between windows.
Help Help Topics To open the help.
About iGWB To display the version of the CDR console.

4.1.3 Introduction to the iGateway Bill Help


The iGWB client provides the Help. See Figure 4-3. You can obtain the help information of
relevant topics easily.

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Figure 1.2 iGWB online help system

Functions and Features of the Help


The iGWB online help system provides the following functions:
− Activate the online help from the interface.
− Find a topic from the Content tab of the online help.
− Shift from one topic to anther.
− Find a topic by using the index and searching function.
 Functions
− Describing the software interface, parameters and configuration principles in details.
− Guiding you to complete operations and maintenance tasks.
 Features
− Easy access: You can access the online help system from any dialog box.
− Navigation through contents and indexes
− Full text searching
 Accessing the online help system from a dialog box
You can find the help information of the related topic directly from a dialog box. To do so,
press F1, or click Help on the dialog box. Wherein, a dialog box refers to a graphic interface

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through which you input information into the system, which contains no menu items in
general.

Description of the Help Window


The online help system includes a navigator pane (on the left of the window) and a topic pane
(on the right of the window).
There are three tabs in the navigator pane: Contents, Index and Search. You can find the
desired help topic conveniently.
The topic pane details the information of a topic. It also includes some links to relevant topics.

Using the Help


The basic operations in the online help system include:
 Find a topic through the navigation tree
You can find a desired topic by using the navigation tree on the Contents tab. The navigation
tree is designed according to operators’ habits in routine operations and maintenance.
 Find a topic through the Index and Search functions
You can find a topic by entering a key word in the Index tab. The online help system will list
all the topics whose titles contain the key word.
Similarly, you can find a topic by entering a key word in the Search tab. The online help
system will list all the topics whose contents (full text) contain the key word.

Relationships Between the Help and the User Manual


The contents of the online help system are independent from that of the user manual.
 To help users to retrieve and search related information, the online help system includes
the following two parts of the user manual: Overview and Acronyms and
Abbreviations.
 The online help system describes in detail basic operations and alarm messages of the
iGWB system.
 The user manual describes the product features and functions, system installation,
common tasks, system maintenance, configuration instances and CDR formats.
Table 4-3 lists about the differences between the online help and the user manual of the
iGWB.

Table 1.1 A comparison between the online help and the user manual
iGWB Help iGWB user manual

How to use the online help -


Quick Start Chapter 1 System Description
- Chapter 2 System Installation
CDR console Chapter 4 CDR Console Operations
System debugging console Chapter 5 Debugging Console Operations

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iGWB Help iGWB user manual

Parameter configuration console Chapter 3 Parameter Configurations


Alarm message Chapter 6 System Maintenance
Routine maintenance
Troubleshooting and common Trace
information
Collections of maintenance experience
Reference
- Appendix A CDR Format
- Appendix B Installing DELL 2950 Server
- Appendix C Installing IBM x3650 Server
Acronyms and abbreviations Appendix D Acronyms and Abbreviations

4.2 Basic Operations


This section introduces basic operations of the CDR Console.

4.2.1 Starting the iGWB Service


Task Description
This task aims to stop the iGWB server process

Prerequisites
The iGWB server is installed and the parameters in the igwb.ini file are correctly configured.

Operation Procedure
No. Operation Description

1 On the iGWB server, select Start > Programs > iGateway Bill V300 Server >
Start iGateway Bill.
2 On the lower-right corner of the desktop, the bulb icon is on in the taskbar of
desktop. Now, the iGWB server is running normally.

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Only if the iGWB Server works well, the iGWB Client can connect with it.

4.2.2 Logging in to the CDR Console


Task Description
This task aims to log in to the iGWB server from the client, to perform routine management
and maintenance.
The iGWB client is composed of the CDR console, system debugging console, and the
parameter configuration console. The following takes the CDR console as an example.

Prerequisites
 The iGWB server process is running, and the bulb icon is on in the status area.
 No conflicts occur among ports.

Operation Procedure
No. Operation Description

1 Double-click Frame.exe in the Bin directory under the installation directory of the
iGWB Client, or select Start > Programs > iGateway Bill V300 Client >iGWB
Client. Then the Login dialog box is displayed.

2 In the Login dialog box, enter the correct user name, password, and set the office to
be managed. Then click OK. If the login is successful, the main interface of the
CDR console is displayed.

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Parameter Description
Parameter Description Example

User name Mandatory admin


User name is used to log in to the iGWB CDR
console. The default value is admin.
Password Mandatory Null
Password of the operator. The initial password is left
blank.
The password of the super operator is a string of 8–15
characters, letters and numbers included.
The password for a normal operator is a a string of 6–
15 characters, letters and numbers included.
Office name Mandatory 149
Name of the office managed through the CDR
console.
You need to configure the office before logging in to
the client. For details, refer to 4.3 Managing Offices
Office IP Mandatory IP address used by the iGWB server to 10.70.141.149
address connect with the iGWB client (or the NMS). It must
be consistent with the LocalIpToMMLClient value
under the MML configuration item in the igwb.ini
file.
Use Gateway Optional Proxy function provided by the network -
management system (NMS).
Gateway IP Optional IP address of the gateway. -
Configure it if you use the gateway.

 The default user name is admin, and the default password is empty. Please change the admin
password at the first login.
 Before logging in to the client, you need to set the office. For details, refer to 4.3 Managing Offices

4.2.3 Locking CDR Console


Task Description
This task aims to lock the CDR console to avoid unauthorized operations.

Prerequisites
You have logged in to an office through the CDR console as admin or a normal operator.

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Operation Procedure
No. Operation Description

1 On the CDR console, select System > Lock System or click on the toolbar (or
press F12).
The Lock System dialog box is displayed.

2 To return to the console, enter your password in the Lock System dialog box, and
then click OK.
To log in to the system again, click Relogin in the Lock System dialog box. In the
dialog box that pops up, click OK to confirm your operation.

4.2.4 Logging out of the CDR Console


Task Description
This task aims to log out of the system.

Prerequisites
You have logged in to an office through the CDR console as admin or a normal operator.

Operation Procedure
No. Operation Description

1 On the CDR console, select System > Log Out or click on the toolbar. Then the
system asks you to confirm.
2 After you confirm your operation, the system closes all windows of the CDR
console.

4.2.5 Customizing the Layout


Task Description
This task aims to customize the layout of the CDR console as desired.

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Prerequisites
You have logged in to an office through the CDR console as admin or a normal operator.

Operation Procedure
No. Operation Description

1 On the CDR console, select View. Then select


Navigation tree (r press F2) to show or hide the navigation tree.
ToolBar to show or hide the toolbar.
StatusBar to show or hide the status bar.
2 On the CDR Console, select Window. Then select
Cascade to display all opened windows in a cascading manner.
Tile to tile all the opened windows orderly on the lower right part of the main
interface.
Arrange Icons to arrange the icons of all opened windows.
Close All to close all the opened sub-windows.

4.2.6 Exiting the CDR Console


Task Description
This task aims to close the CDR console after you complete all the operations on it.

Prerequisites
You have logged in to the office through the CDR console as admin or a normal operator.

Operation Procedure
No. Operation Description

1 On the CDR console, select System > Exit. A dialog box is displayed, prompting
you to confirm your operation.
2 Click Yes to close the CDR console.

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4.3 Managing Offices


Brief Introduction
Task Offices refer to the iGWB server offices maintained by the CDR console.
Description The office management is used to set the IP address of an office.
The system allows you to set the IP addresses of multiple offices so that
you can select any of them to maintain from the client.
Entry
On the CDR console, select System > Office Management or click
on the toolbar.
The Office Management dialog box is displayed.
Office
Management
Interface

Function Description
This part introduces the following contents:
 Adding an Office
 Modifying an Office
 Deleting an Office

4.3.1 Adding an Office

You must set an office when you run the client for the first time. Otherwise, the client cannot
connect with the iGWB server. Specifically, when the User Login dialog box is displayed On
the CDR console, click Office Management to set the office in the Office Management
dialog box before you log in.

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Task Description
This task aims to add an office maintained by the CDR console.

Prerequisites
 The iGWB server is started. The bulb on the status bar is on.
 Ports do not conflict.
 You have logged in to the office through the CDR console as admin or a normal
operator.

Operation Procedure
No. Operation description

1 Obtain the IP address of the office to be added, that is, the IP address used by the
iGWB server to connect with the iGWB client (or the NMS).
Define the office name.
2
On the CDR console, select System > Office Management or click on the
toolbar to display the Office Management dialog box.
3 Enter the following parameters:
 office name
 IP address
 office type
4 Click Set, and then the office information will be listed in the list box. After
confirmation, click Save to add the office.

Parameter Description
Parameter Description Example

Office Mandatory Office refers to the name of the iGWB 149


server offices maintained by the CDR console. You
need to set an office before logging in to the Client.
IP Mandatory Enter the IP address used by the iGWB 10.70.141.149
server to connect with the iGWB client (or the NMS). It
must be consistent with the LocalIpToMMLClient
value under MML in the igwb.ini file.
Type Mandatory Select the type of the office to be added. iGWB

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4.3.2 Modifying an Office


Task Description
This task aims to modify the information of an office maintained by the CDR console.

Prerequisites
You have logged in to the office through the CDR console as admin or a normal operator.

Operation Procedure
No. Operation Description

1
On the CDR console, select System > Office Management or click on the
toolbar to display the Office Management dialog box.
2 Select the office to be modified in the list box and enter the new office information
in the dialog box.
3 Click Set, and then the new office information is listed in the list box. After
confirmation, click Save to modify the office information.

4.3.3 Deleting an Office


Task Description
This task aims to delete an office that is no longer maintained by the CDR console.

Prerequisites
You have logged in to the office through the CDR console as admin or a normal operator.

Operation Procedure
No. Operation Description

1 Determine the IP address and name of the office to be deleted.


2
On the CDR console, select System > Office Management or click on the
toolbar to display the Office Management dialog box.
3 Select the office to be deleted, and then click Delete. After confirmation, click Save
to delete the office.

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4.4 Managing Operators


Brief Introduction
Task The iGWB system has two types of users with different authorities.
Description Super operator admin: Generated automatically during system
installation, and has the highest authorities. Its default password is null.
Normal operator: Created by admin or a normal operator who has the
authority to create operators. Its user name and authorities are assigned
by its creator. Its authorities can be changed by the super operator.
Through operator management, you can control the authorities of all
operators to avoid unauthorized operations.
Entry On the CDR console, select Security > Operator Management. The
Operator Management window is displayed.
Operator
Management
Interface

Function Description
This section introduces the following contents:
 Adding an Operator
 Deleting an Operator
 Modifying an Operator
 Querying an Operator
 Setting Authority
 Setting Operation Time Range
 Saving Operator Information
 Printing Operator Information
 Disconnecting an Operator

When you add, delete, or change an operator, the iGWB automatically creates the alarms related to the
update of the user information.

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4.4.1 Adding an Operator


Task Description
This task aims to add an operator.
After the Client software is installed, the system automatically creates the administrator
named admin. It is the one of administrators in iGWB system and cannot be deleted. Other
operators are added manually.

Prerequisites
You have logged in to the office through the CDR console as admin or a normal operator who
has the authority to manage operators.

Operation Procedure
No. Operation Description

1 On the CDR console, select Security > Operator Management.


The Operator Management window is displayed. Then the User menu is added
on the menu bar.
2
Select User > Add or click in the Operator Management window.
The Add Operator dialog box is display.

3 Enter all fields, and then click OK.


View the Operator Management window, and you can find that the new operator
has been added.

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Parameter Description
Parameter Description Example

Name Mandatory Jack


Name of the new operator
Description Optional Operator
Description of the new operator
Authority Optional Normal User
Authority of the operator, normal operator by default,
unchangeable.
Region Optional Europe
Geographical region where the operator is located.
Password Mandatory Z123456
Password of the operator.
The password must be a string of 6–15 characters,
letters and numbers included.
Confirm Mandatory Z123456
Verifying the password of the operator.
Sessions Mandatory 30
The maximum number of sessions that an operator can
log in to the server at the same time.
The value ranges from 1 to 30.
Expiring date Mandatory 30
(day) The validity period of the operator’s password, in days.
The default value for admin is 30 days.
The value ranges from 1 to 365.

In Name, Description, and Region, you can enter letters, numbers, underlines or their combinations.

4.4.2 Deleting an Operator


Task Description
This task aims to delete an operator.

Prerequisites
You have logged in to the office through the CDR console as admin or a normal operator
who has the authority to manage operators.

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Operation Procedure
No. Operation Description

1 On the CDR console, choose Security > Operator Management.


The Operator Management window is displayed. Then the User menu is added to
the menu bar.
2 Select the operator to be deleted in the list. Select User > Delete or click the
button in the Operator Management window.
3 Click Yes in the popup dialog box, and click to refresh the user list. You can
find that the selected operator has been deleted.

4.4.3 Modifying an Operator


Task Description
This task aims to modify the account of an operator.

Prerequisites
 You have logged in to the office through the CDR console as admin or a normal
operator.
 admin and normal operators who have the authority to manage operators can modify the
information of themselves and other normal operators.
 Normal operators without access to operator management can only modify their own
operator information.

Operation Procedure
No. Operation Description

1 On the CDR console, choose Security > Operator Management.


The Operator Management window is displayed. Then the User menu is added to
the menu bar.

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No. Operation Description

2 Select the operator to be modified in the list. Select User > Modify or click in
the Operator Management window to display the Modify Operator Property
dialog box.

3 User admin can modify all fields except Name and Sessions.
An operator can modify all fields except Name.
After you finish, click OK.

 You cannot modify the operator name and sessions number of admin.
 Normal operators cannot modify their own names, sessions, and password expiry.
 You cannot modify the operator name of a normal operator.

4.4.4 Querying an Operator


Task Description
This task aims to find all the operators that meet the preset conditions.

Prerequisites
You have logged in to the office through the CDR console as admin or a normal operator
who has the authority to manage operators.

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Operation Procedure
No. Operation Description

1 On the CDR console, select Security > Operator Management.


The Operator Management window is displayed. The User menu is added on the
menu bar.
2 Select User > Query Operator, or click in the Operator Management
window.
The Query Operator dialog box is then displayed.

3 Set the query conditions, and then click OK.


All operators that meet the query conditions are displayed in the list of the
Operator Management window.

During the query, the system queries the operators in the operator list according to the query conditions.
If no operator is found, the system prompts “no query result”.

Parameter description
Parameter Description Example

Name Optional Jack


Name of the operator.
Description Optional operator
Description of the operator.

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Parameter Description Example

Type Mandatory all operators


Type of the operator, including All operators, Super
operators and Normal operators. The default is All
operators.
Status Mandatory all status.
Status of the operator, including All status, Online, and
not online. The default is all status.
Region Optional Europe
Region of the operator.
Authority Optional log function
Authority of the operator, including operator
management, log view, CDR querying and browsing,
query system, manual switch, file management and
Shield from alarm manage.

4.4.5 Setting Authority


Task Description
This task aims to set the operation authority of an operator.
The authority is set as command group.

Prerequisites
You have logged in to the office through the CDR console as admin or a normal operator
who has the authority to manage operators.

Operation Procedure
No. Operation Description

1 On the CDR console, select Security > Operator Management.


The Operator Management window is displayed. The User menu is added on the
menu bar.

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No. Operation Description

2 Select User > Set Authority Group, or click in the Operator Management
window.
The Set Command Group Authority dialog box is displayed.

3 Select the name of the operator.


 Add authority. Select the command groups you want to add in All Command
Group and click Add. Then the command groups appear in Selected Command
Group. Click Set to assign the authority to the operator.
 Delete authority. Select the command groups you want to delete in Selected
Command Group and click Delete. Then the selected command groups are
deleted from Selected Command Group. Click Set to remove the authority from
the operator.

4.4.6 Setting Operation Time Range


Task Description
This task aims to set the period for an operator to use the iGWB system.

Prerequisites
You have logged in to the office through the CDR console as admin or a normal operator
who has the authority to manage operators.

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Operation Procedure
No. Operation Description

1 On the CDR console, select Security > Operator Management.


The Operator Management window is displayed. The User menu is added on the
menu bar.
2 Select User > Set Time Range, or click in the Operator Management
window.
The Set the Time Range of Operators dialog box is then displayed.

3 Select the operator, limitations, start time, and end time.


After you finish, click OK.
For example, in this figure,
 The limited date is 2006-01-01–2006-12-31.
 The limited time is 8: 00–18: 30.
 The limited weekdays are Monday through Friday.
Therefore, the operation time range for this operator is 8: 00–18: 30, Monday
through Friday, 2006.

4.4.7 Saving Operator Information


Task Description
This task aims to save an operator’s information.

Prerequisites
You have logged in to the office through the CDR console as admin or a normal operator
who has the authority to manage operators.

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Operation Procedure
No. Operation Description

1 On the CDR console, select Security > Operator Management.


The Operator Management window is displayed. The User menu is added on the
menu bar.
2 Select User > Save or click in the Operator Management window.
The Save Operators Information dialog box is displayed.

3 Select the information you want to save, and select the path. Click OK.
 Select Save all operators: Save the information of all operators listed in the
Operator Management window.
 Select Only save selected operators: Save the information of selected operators
listed in the Operator Management window.

4.4.8 Printing Operator Information


Task Description
This task aims to print the information of all or selected operators.

Prerequisites
You have logged in to the office through the CDR console as admin or a normal operator
who has the authority to manage operators.

Operation Procedure
No. Operation Description

1 On the CDR console, select Security > Operator Management.


The Operator Management window is displayed. Then the User menu is added to
the menu bar.

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No. Operation Description

2 Select User > Print or click in the Operator Management window.


The Print dialog box is display.
3 Set print parameters, and then click OK to print the operator information.

4.4.9 Disconnecting an Operator


Task Description
This task aims to disconnect an online operator.

You cannot disconnect the administrator.

Prerequisites
You have logged in to the office through the CDR console as admin or a normal operator
who has the authority to manage operators.

Operation Procedure
No. Operation Description

1 On the CDR console, select Security > Operator Management.


The Operator Management window is displayed. The User menu is added on the
menu bar.
2 Select an online operator in the Operator Management window.
3 Select User > Disconnect or click in the Operator Management window.
The confirmation dialog box is displayed.
4 Click Yes.

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4.5 Managing CDRs


Brief Introduction
Task CDR management includes a series of important functions, including
Description browsing, querying, printing, saving CDRs and manually outputting CDR
files.
Entry Log in to the CDR console. The left pane shows the navigation tree that is
divided into several tab pages based on access points (for example, the
X3KF node shown in the following figure). The navigation tree displays
the CDR storage mode in the server.
CDR
operation
interface

Function Description
This section introduces the following contents:
 Browsing CDRs by Type
 Browsing CDRs by Format
 Browsing CDRs by Multiple Conditions
 Saving CDR Information
 Printing a CDR
 Outputting a Final CDR Manually

4.5.1 Browsing CDRs by Type


Task Description
This task aims to browse the generated CDRs by type.

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Prerequisites
You have logged in to the office through the CDR console as admin or a normal operator
who has the authority to browse and query CDRs.

Operation Procedure
No. Operation Description

1 Double-click a date under Original Bill of the navigation tree in the left pane.
The Original Bill window is displayed.
2 Right-click the sub-window and you will see the following options on the shortcut
menu:
 Select Refresh to obtain the latest CDRs from the iGWB server.
 Select Up to open the upper directory list.
 Select Back to open the previous directory.
 Select Bill Query to query the CDRs by format.
 Select Bill Browse to display the content of a selected CDR.
 Select Backup CDR to back up the selected CDRs on the iGWB server.
 Select Del CDR to delete the selected CDRs. However, the CDRs in the current-
date directory cannot be deleted (Generally, the CDRs are deleted on the server.)
Select Find to set the specified query conditions to find the CDRs, such as name,
type or size.
3 Select Bill Browse or click a CDR file
The Choose Bill Format for File Browsing dialog box to display.

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No. Operation Description

3 Choose a CDR format, and click OK .


The Bill Info menu is added to the menu bar of the CDR console. The Browse
Original Bill window pops up and displays all bills in this format.

If the bills are displayed on more than one page, right-click the current page and
select Next page/Previous page or click and to view other pages. In
addition, you can enter the page number you want to browse in the
box, and then click . The system will directly jump to this page. Each page
displays 50 records.

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No. Operation Description

4
Click to save the queried bills.

Click to print the queried bills.

Double-click a bill record or click to display the Bill Detailed Information


dialog box.

The bill detailed information varies with the CDR types. Click OK to close the
dialog box.

The operation procedure introduces how to browse the original CDR only. You can browse the final
CDR in the similar way.

4.5.2 Browsing CDRs by Format


Task Description
This task aims to browse CDRs by format.

Prerequisites
You have logged in to the CDR console as admin or a user who has access to browse CDRs.

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Operation Procedure
No. Operation description

1 On the CDR console, double-click a date under Original Bill of the navigation tree
in the left pane to display the Original Bill window.
2 Right-click the bill list window and select Bill Query. The Choosing Bill Format
dialog box is displayed.

3 Select the bill format and then click Next.


The Set Query Condition dialog box is displayed.

4 The query conditions displayed will vary with the CDR formats. Set the query
conditions, and click OK to display the Bill Query window.

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No. Operation description

If the bills are displayed on more than one page, right-click the current page and
select Next page/Previous page or click and to view other pages. In
addition, you can enter the page number you want to browse in the
box, and then click . The system will directly jump to this page. Each page
displays 50 records.

Click to save the queried bills.

Click to print the queried bills.

Double-click a bill record or click to display the Bill Detailed Information


dialog box.

Click to refresh the bill information.

The operation procedure introduces how to browse the original CDR only. You can browse the final
CDR in the similar way.

4.5.3 Browsing CDRs by Multiple Conditions


Task Description
This task aims to find CDR records based on multiple conditions like CDR name, type, size,
modification date and creation date.

Prerequisites
 You have logged in to the CDR console as admin or a user who has access to browse
CDRs.
 Only CDRs in the CDR list can be browsed.

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Operation Procedure
No. Operation Description

1 On the CDR console, double-click a date under Original Bill of the navigation tree
in the left pane to display the Original Bill window.
2 Right-click the CDR list window and select Find.
The Find dialog box is displayed.

3 Enter the content of the CDR you want to find in Content.


4 Enter the search type in Field, including Name, Type, Size, Modifying Date, and
Creating Date.
5 Enter the filed matching condition in Matching, including Entire Filed, Field Head,
and Part of Field.
6 Click Find First to display the first CDR matching the conditions:
If the first CDR is found, you can click Find Next to display the next CDR
matching the conditions.
If no CDR is found, a dialog box is displayed, saying "Search completes, no search
items found". Click OK to return to the Find dialog box
7 Click Close to close the Find dialog box.

The example only describes the operations against CDRs. The operations against final bills are similar.

4.5.4 Saving CDR Information


Task Description
This task aims to save all or selected CDRs on the iGWB Client in the txt or CSV format.

Prerequisites
You have logged in to the office through the CDR console as admin or a normal operator
who has the authority to browse and query CDRs.

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Operation Procedure
No. Operation Description

1 Browse or find the CDRs as required.


2 On the CDR console, select Bill Info > Save, or click in the Bill Browse or Bill
Query window.
Then the Save Bill Information dialog box is displayed.

3 Select Save bills of the current page or Only save selected bills as required. Enter
the name and the path of the destination file, or select an existing path by clicking
Browse. Click OK to save the CDRs

4.5.5 Printing a CDR


Task Description
This task aims to print the CDRs that you have browsed or queried.

Prerequisites
 You have logged in to the office through the CDR console as admin or a normal
operator who has the authority to browse and query CDRs.
 The printer that connects to the client is operational.

Operation Procedure
No. Operation Description

1 Browse or query the CDRs as required.


2 In the CDR list window, select the CDRs to be printed. Then select Bill Info >
Print or click in the toolbar of the Bill Browse window.
The Print window is displayed.
3 Set print parameters to print the selected CDRs.

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Select Bill Info > Print Preview to preview the CDRs before printing. Select Bill Info > Print Setting
to set the font of the CDRs to be printed.

4.5.6 Outputting a Final CDR Manually


Task Description
This function is to convert the temporary files on the back save disk to final bill files under
the corresponding channel directory.

In general, temporary bill files on the front save disk are output automatically to the back save
disk according to the file size and output interval parameters set in the igwb.ini file.
Therefore, manual outputting of bill files is only performed to check whether final bill files
are output successfully.

Prerequisites
You have logged in to the CDR console as admin or a normal operator who has the manual
switch authority.

Operation Procedure
No. Operation Description

1 On the CDR console, select Operation > Trigger File Closing.


2 A dialog box is displayed, prompting that the operation is successful.
Click OK to close the dialog box.
3
Click to refresh the navigation tree.
The CDR files in the backsave folder are refreshed.

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4.6 Managing Performance


Brief Introduction
Task To know about the current running status of iGWB, such as CPU usage,
Description disk space usage, and heartbeat state by monitoring the performance of the
system.
Entry On the CDR console, click Operation > State Query.
The State Query dialog box is displayed.
State Query
Interface

Parameter Description
Parameter Description

Primary/Secondary It indicates the state of the active/standby server.


State If the server runs normally, the corresponding green indicator
flashes. 0 represents the active node, and 1 represents the standby
node.
Heartbeat State It indicates the working state of the heartbeat links.
There are two values displayed in the “n/m” format. Where, m
indicates the total number of heartbeat links (generally m=2) and
n indicates the number of normal heartbeat links.
n = m: The heartbeat links are normal.
n = 0: All the heartbeat links are abnormal.
n ≠ 0, and n ≠ m: Some heartbeat links are abnormal.
To ensure the reliable running of the system, check the abnormal
heartbeat links and restore them in time.

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Parameter Description

CPU1 Usage (%) The CPU1 usage of the primary/secondary iGWB.


The iGWB can display four CPU usage fields. If only one CPU is
configured, the rest fields are indicated as -.
If the server has two superthread CPUs, the client also displays
four CPU usage fields.
CPU2 Usage (%) The CPU2 usage of the primary/secondary iGWB.
The iGWB can display four CPU usage fields. If only one CPU is
configured, the rest fields are indicated as -.
If the server has two superthread CPUs, the client also displays
four CPU usage fields.
CPU3 Usage (%) The CPU3 usage of the primary/secondary iGWB.
The iGWB can display four CPU usage fields. If only one CPU is
configured, the rest fields are indicated as -.
If the server has two superthread CPUs, the client also displays
four CPU usage fields.
CPU4 Usage (%) The CPU4 usage of the primary/secondary iGWB.
The iGWB can display four CPU usage fields. If only one CPU is
configured, the rest fields are indicated as -.
If the server has two superthread CPUs, the client also displays
four CPU usage fields.
Front Disk Space Indicates the storage space for original CDRs. There are two
(MB) values displayed in the n/m format. Where, m indicates the total
space of the disk in MB, and n indicates the available space in
MB.
Back Disk Space Indicates the storage space for final CDRs. There are two values
(MB) displayed in the n/m format. Where, m indicates the total space of
the disk in MB, and n indicates the available space in MB.
Physical MEM (MB) Indicates the current physical memory usage. There are two values
displayed in the n/m format. Where, m indicates the total size of
the physical memory in MB, and n indicates the available size in
MB.

Function Description
This part introduces the following contents:
 Querying System Performance Status
 Setting State Query Properties
 Clearing State Information

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4.6.1 Querying System Performance Status


Task Description
This task aims to query the running state of the iGWB server, including CPU usage, heartbeat
state, and disk space usage.

Prerequisites
You have logged in to the office through the CDR console as admin or a normal operator who
has the state query authority.

Operation Procedure
No. Operation Description

1 On the CDR console, select Operation > State Query. The State Query dialog box is
displayed, and the State Query menu is added to the menu bar of the CDR console.
2 The state information for the current server is displayed in the State Query dialog
box.
3 Double-click a record.
the State Detailed Information dialog box is displayed. You can see all the detailed
information in real time.

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No. Operation Description

4 Click OK to close the State Detailed Information dialog box.

Parameter Description
Parameter Description

CPU1 Used Indicates the CPU usages of the dual-system.


CPU2 Used
CPU3 Used
CPU4 Used
Physical MEM Indicates the memory usage, including two indicators: total and
usable.
Primary/Secondary Indicates the state of the active/standby server. If the active/standby
State server runs normally, the corresponding green indicator flashes.
Heartbeat State Indicates the working state of the heartbeat links. There are two
indicators -- total and active.
Front Disk Space Indicates the CDR storage space, including two indicators – total
and active.
Back Disk Space Indicates the final bill storage space, including two indicators –
total and available.

4.6.2 Setting State Query Properties


Task Description
This task aims to set the state query properties, including the state refreshing period and
whether to save the state query result.

Prerequisites
You have logged in to the office through the CDR console as admin or a normal operator.

Operation Procedure
No. Operation Description

1 On the CDR console, select Operation > State Query. The State Query dialog
box is displayed, and the State Query menu is added to the menu bar of the CDR
console.

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No. Operation Description

2 Choose State > Setting Properties or click in the State Query dialog box.
The Setting Prosperities dialog box is displayed.

3 Set the two parameters (Save Status and Time Span) as required, and click OK.

Parameter Description
Parameter Description Example

Save Status It means whether to save the state information in the State Open
Query window to the StatsInfo.txt file under the installation
directory of the Client. Select Open to save the information.
Otherwise, select Close.
Time Span It refers to the interval when the server state information is 5
refreshed. The time span ranges from 0 second to 600
seconds.

4.6.3 Clearing State Information


Task Description
This task aims to clear the state information manually.

Prerequisites
You have logged in to the office through the CDR console as admin or a normal operator who
has the state query authority.

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Operation Procedure
No. Operation Description

1 On the CDR console, select Operation > State Query. The State Query dialog
box is displayed, and the State Query menu is added to the menu bar of the CDR
console.
2 Select State Query > Clear, or click in the State Query dialog box. The
displayed status information is then cleared.

4.7 Managing Logs


Brief Introduction
Task The system provides both operation logs and system logs to help you
Description locate problems. One log file is created daily, named as the date plus log
as its extension. Each log file is saved for 30 days and then deleted.
Entry On the CDR console, select Security > Log Browse.
The LogView dialog box is displayed.
Log View
Interface

Function Description
This part introduces the following contents:
 Browsing Logs
 Saving Logs
 Clearing Logs
 Printing Logs

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4.7.1 Browsing Logs


Task Description
This task aims to browse operation logs and system logs.

Prerequisites
You have logged in as the administrator or an operator authorized to browse logs.
 You have logged in to the office through the CDR console as admin or a normal operator
who has the authority to browse logs.
 Only admin can browse the system logs and the operation logs of all the operators.
 The normal operators with log browsing authority can browse their own operation logs,
but they cannot browse the system logs.

Operation Procedure
No. Operation Description

1 On the CDR console, select Security > Log Browse to display the LogView
window. The Log menu is added to the menu bar of the CDR console.
2 Select Log > Browse Log or click in the LogView window.
The Set Log Browse Property dialog box is displayed.

3 Enter the log browse conditions. Select the user name and log type, and set the start
time and end time for log browsing. Then, click OK.
The logs meeting the conditions are displayed in the LogView window.

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No. Operation Description

4 Double-click a log entry, or select it and press Enter, to view the detailed
information of it.

5 In the Detailed Information of Log window, click Next to view the next log entry,
and click Previous to view the previous log entry.

Parameters in the Set Log Browse Property Interface


Parameter Description Example

User name The object that generates logs. Its drop-down list All users
includes All users and each user created. All users
refer to all created users. If you log in as
administrator, you can select a created user or All
users; if you log in as an operator, your own user
name is selected by default.
LogType Including system log and operation log. A system Operation Log
log records the running process of software
modules. An operation log records the operations of
users.
Start/End Start time/End time indicates the time range in Start: 2006-08-02 20:
which a log is created. 33: 5
End: 2006-08-12 20:
33: 5

Parameters in Detailed Information of Log Interface


Parameter Description Example

Sequence The sequence number of a log. 191


Number

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Parameter Description Example

User name For an operation log, the actual user name is admin
displayed.
For a system log, - is displayed.
Date The date when the operation is performed. 2006-08-0312: 52: 55
Operation The IP address of the iGWB server that sends the 10.70.141.182
Place operation command.
Log Source For an operation log, - is displayed. -
For a system log, the module ID is displayed.
Operation The operations performed by the user, which are For a system log, the
Command recorded by the program. Only an operation log command is -.
has an operation command; a system has not. For an operation log,
the command is the
actual operation, such
as LGI.
Command Including the position (office) where the command Operator log in.
Detail is executed and the command string.
Operation Command execution result. SUC means success. SUC
Result FAIL means failure.
LogType SYS refers to system log. OPER refers to OPER
operation log.

4.7.2 Saving Logs


Task Description
This task aims to save all of or selected logs to the Client in text format for future reference.

Prerequisites
 You have logged in to the office through the CDR console as admin or a normal
operator who has the authority to browse logs.
 Only admin can save the system logs and the operation logs for all operators.
 The normal operators with log browse authority can save their own operation logs only.

Operation Procedure
No. Operation Description

1 On the CDR console, select Security > Log Browse.


The LogView window is displayed. Also, the Log menu is then added to the menu
bar.

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No. Operation Description

2 Select Log > Save to File, or click on the toolbar in the LogView window. The
Save Log Information dialog box is displayed

3 Select Save All Log Record or Only Save Selected Log Record as required. Enter
the destination file name to save the log records, or select an existing path by
clicking Browse. Click OK to save the log records

Parameter Description
Parameter Description Example

Save All Log Save all logs found. -


Record
Only Save Save the selected log records found as -
Selected Log required.
Record
Path Mandatory Manually enter or select If you enter 20040702, then
the save path and log file name by the log is saved in the C:
clicking Browse. The default save path \iGWB_Client\Bin\20040702
is C: \iGWB_Client\Bin of the Client. .txt file.

The iGWB system creates the log files everyday. The logs created are saved in the D: \other\log
directory of the iGWB server.

4.7.3 Clearing Logs


Task Description
This task aims to clear the log records that are no longer needed.

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Prerequisites
 You have logged in to the office through the CDR console as admin or a normal
operator who has the authority to browse logs.
 Only admin can clear the system logs and the operation logs for all operators.
 The normal operators with log operation authority can only clear their own operation
logs but cannot clear the system logs.

Operation Procedure
No. Operation Description

1 On the CDR console, select Security > Log Browse to display the LogView
window. The Log menu is then added to the menu bar of the CDR console.
2 Select Log > Clear or click in the LogView window to clear all log records in
the LogView window.

4.7.4 Printing Logs


Task Description
This task aims to print the selected log records for future reference.

Prerequisites
 The admin user can print the system logs and the operation logs for all operators.
 The operators with log operation authority can only print their own operation logs but
cannot print the system logs.

Operation Procedure
No. Operation Description

1 On the CDR console, select Security > Log Browse to display the LogView
window. The Log menu is then added to the menu bar of the CDR console.
2 Select Log > Print or click in the LogView window.
The Print dialog box is displayed.
3 Set the print parameters as required and click OK to print the logs.

Click in the LogView window to preview the logs before printing.

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4.8 Customizing the System


Brief Introduction
Task Customize the timeout time and lock time of the iGWB Client.
Description

Entry On the CDR console, click System > System Customize to display the
System Customize dialog box.
System
Customize
Interface

Function Description
This part introduces the following contents:
 Customizing Timeout Setting
 Customizing Lock Time

4.8.1 Customizing Timeout Settings


Task Description
This task aims to set the timeout interval of the client.
Response time refers to the time that the client sends a command to the server, and the server
returns the result to the client.
Timeout period is used to set the maximum response time. If the response time exceeds the
timeout period, the iGWB prompts “Connect Server Failed Relogin?”.

Prerequisites
You have logged in to the office through the CDR console as admin or a normal operator.

Operation Procedure
No. Operation Description

1 On the CDR console, click System > System Customize to display the System
Customize dialog box.

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No. Operation Description

2 Select the checkbox before Timeout Setting (20 – 600s). The default value is 80s.
Enter the time value, and then click OK.

The timeout value ranges from 20 seconds to 600 seconds.

4.8.2 Customizing Lock Time


Task Description
This task aims to:
 Set whether to lock the CDR console and the parameter configuration console.
 Set the timeout period before a console is locked.
If such console is not in use in the given period, the console is locked. It is not unlocked until
you enter the correct password.

Prerequisites
You have logged in to the office through the CDR console as admin or a normal operator.

Operation Procedure
No. Operation Description

1 On the CDR console, click System > System Customize to display the System
Customize dialog box.
2 Set the idle time (in minutes) before the system is locked and click OK.
The default value is 20 minutes.
The value ranges from 0 to 1440 minutes. If it is set to 0, the system will never be
locked.

4.9 Risky Operations


This section introduces the risky operations that can affect the iGWB. You must be careful
when you do such an operation.

4.9.1 Masking Alarm Information


Task Description
This task aims to mask some or all of the alarm messages in the iGWB system.

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Prerequisites
You have logged in to the office through the CDR console as admin or a normal operator who
has the authority to mask alarms.

Operation Procedure
No. Operation Description

1 On the CDR console, select Security > Alarm Mask. The Alarm mask dialog box
is displayed.

2 Select the alarm messages to be masked, and then click OK. You can also select all
of the alarm messages by selecting the All alarm checkbox on the top.
3 A prompt box pops up, indicating success. Click OK to finish this operation.

4.9.2 Auxiliary Upgrade

 After auxiliary upgrade, the iGWB stops receiving CDRs.


 If you perform this task by mistake, you can do the manual switchover or restart the
iGWB.

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Task Description
This task does not upgrade the server software. It makes preparations for upgrade. For details,
see Table 4-4.

Table 1.1 Auxiliary Upgrade


Impact Before Before Application
starting the receiving scenario
operation CDRs again

After auxiliary upgrade, the Start auxiliary Switch over the Before manual
iGWB stops receiving upgrade. iGWB switchover.
CDRs. manually or Before the iGWB is
Also, the iGWB will speed reset the iGWB. restarted.
up the processing of received
CDRs.

Prerequisites
You have logged in to the CDR console as admin.

Operation Procedure
No. Operation Description

1 On the CDR console, select Operation > Upgrade.


2 Click Yes in the popup dialog box to start auxiliary upgrade for the iGWB server.

4.9.3 Manual Switchover


Task Description
This task aims to switch over the active/standby iGWB server manually.

 Perform the auxiliary upgrade before manual switchover.


 If the switchover is successful, the server will be disconnected with the CDR console.
Therefore, perform this operation with caution.

Prerequisites
You have logged in to the CDR console as admin or a user who has access to manual
switchover.

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Operation Procedure
No. Operation Description

1 On the CDR console, select Operation >Switch.


2 A confirmation prompt is displayed. Click Yes to check the status of the bulb icon
on the taskbar of desktop. The standby server is activated, and the bulb flashes. The
active server is deactivated, and the bulb grays out.

4.9.4 Reset iGWB


Task Description
This task aims to reset active iGWB server manually.

 Perform the auxiliary upgrade before reset iGWB.


 The Reset iGWB function applies only to a single-node iGWB. If the iGWB is a two-node
cluster, use Manual Switchover to restart it.
 If the reset is successful, the server will be disconnected with the CDR console. Therefore,
perform this operation with caution.

Prerequisites
You have logged in to the CDR console as admin or a user who has access to manual
switchover.

Operation Procedure
No. Operation Description

1 On the CDR console, select Operation >Reset iGWB.


2 A confirmation prompt is displayed. Click Yes to reset iGWB.

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