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Quiz, PHR/SPHR HR Tampa Study Group

Human Resource Development

1. What are the three levels where learning takes place?


a. Group, individual, organizational
b. Individual, managerial, group
c. Organizational, managerial, group
d. Group, personal, organizational

2. Which BEST defines the difference between Training and Development?


a. Training is primarily for non-exempt, hourly associates; Development is primarily for exempt,
professionals
b. Training relates to a specific task or job; Development relates to activities that are broader in scope
c. Training is aimed at skills that can be immediately used; Development is aimed at enhancing today,
and preparing for future
d. Both B & C

3. Which of the following is true of most adult learners?


a. They enjoy role playing.
b. They are not intrinsically motivated.
c. They do not need as much feedback as younger students
d. The tend to want to use, and do use real life experiences to explain things, to share things

4. Which is the correct order of the five phases of systematically planned training?
a. Design, development, analysis, implementation, and evaluation
b. Analysis, design, development, implementation, and evaluation
c. Analysis, design, development, evaluation, and implementation
d. Design, development, analysis, evaluation, and implementation

5. Which of the following is not one of the four levels of training evaluation?
a. Reaction
b. PDCA
c. Behavior
d. Results

6. Which of the following would NOT be uncovered by training needs assessment?


a. The best program an organization should use to achieve its training needs.
b. The organization’s goals and its expected effectiveness in reaching these goals.
c. Discrepancies between employee skills and the skills required for effective job performance.
d. The departments or individuals who may participate.

7. Which level of a training needs analysis will delve into to find possible training needs?
a. Organizational
b. Task
c. Individual
d. All of the above

8. The purpose of vestibule training is to?


a. Reward employees for excellent performance
b. Allow senior employees to learn new skills
c. Help employees learn in a non-production environment
d. Identify High Potential Employees

9. What does a good task analysis identify?


a. Tasks that have to be preformed
b. Quantity and quality of performance required
c. Skills and knowledge required to perform tasks
d. All of the above

10. Which of the following would appeal to visual learners?


a. Lecture, discussions
b. Charts, handouts
c. Creating models
d. Role Playing

11. What performance management pitfall / error occurs when an interviewer believes that women are more
capable of teaching pre-school children?
a. Contrast
b. Halo Effect
c. Bias
d. Horn Effect

12. Under the fair use standard, trainers may?


a. Copy a HRCP learning unit for a friend
b. Copy a chapter from an HR textbook and hand it out to a class.
c. Copy materials for a free training session.
d. Cite and copy a paragraph from an article and pass it out at a staff meeting.

13. What theorist states that there is a hierarchy of needs, and until the lower levels of needs are met, the higher
levels cannot be fulfilled?
a. Vroom
b. Juran
c. Mazlow
d. Deming

14. A trainer is able to show that a specific training program reduced errors in shipping by 5%. What level has
this training been evaluated?
a. Reaction
b. Learning
c. Behavior
d. Results

15. Which of the following theorist defines quality as ‘fitness for use’?
a. Vroom
b. Juran
c. Mazlow
d. Deming

16. What learning curve generally reflects the learning associated with problem solving and conflict resolution?
a. Plateau Curve
b. S-shaped Curve
c. Increasing Returns
d. Decreasing Returns

17. What learning curve would you generally see when a person is learning something completely new and the
topic is difficult to grasp?
a. Plateau Curve
b. S-shaped Curve
c. Increasing Returns
d. Decreasing Returns

18. Which assessment method would be BEST to obtain buy-in from its supervisors?
a. Phone interviews
b. Questionnaires
c. Surveys
d. Ratings/Checklists

19. Which of the following ‘on the job’ training methods is used so trainees are provided developmental
opportunities and gain an overall perspective of the organization?
a. Internships
b. Job Enrichment
c. Job Rotation
d. Action Learning

20. Which of these is NOT an advantage of on-the-job training?


a. The transfer of training to the job is maximized
b. OJT avoids the costs of a separate training facility and a full-time trainer
c. OJT training is easy to initiate and provide
d. Focus on increasing immediate productivity

21. Whose model provides valuable framework for thinking about change and diagnosing problems?
a. Kurt Lewin
b. Donald Kirkpatrick
c. B.F. Skinner
d. Douglas McGregor

22. At what level of learning can an employee successfully train others?


a. Comprehension
b. Application
c. Analysis
d. Synthesis

23. What type of performance appraisal method provides a list of words with descriptions of characteristics and
performance of employee?
a. Forced Choice
b. Checklist
c. Ranking
d. Forced Distribution

24. What Group OD Intervention provides an assignment and level of responses needed by each participant and
shows this in a visual, matrix?
a. Role Analysis Technique
b. Responsibility Charting
c. Self Directed Work Teams
d. Group Diagnostics

25. What career development program is primarily used to upward mobility without adding management
responsibilities to an employee?
a. Dual Career Ladder
b. Career Pathing
c. Mentoring
d. Expatriate

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