Jon Coveney

53 Califer Road, Forres, Moray, IV36 1HY

Tel: 01309696289 Mob: 07731374866
Mailto: jonc127@hotmail.com

Key Skills and Qualities

Communication

 Over twenty years of Administration, IT, Clerical, Customer Service, Retail & Reception experience both face to face and
over the telephone. Excelling at customer interaction and building customer relationships.
 Supervising, advising, instructing and dealing with managers/colleagues/customers.
 Working for the Council, Bank, Call Centre and on Shop Floors has given me familiarity with dealing with people of all
levels face to face, over the phone and via email.
 Improving my communication skills with various Customer Care courses and modules.
 Holding monthly team meetings. Mentoring staff and staff training as a Shift Leader and Knowledge Manager.

Man Management

 Responsible for maintaining staff absences for all Housing departments on an Employee Portal and conducting Return to
Work interviews for the Clerical team.
 Supervising clerical staff and holding monthly Appraisals then identifying and arranging training for individuals.
 Ensure that workloads and targets are met. Provide or recommend support where appropriate.
 Involved in the recruitment process, applicant short list, selection and conducting interviews and final selection.

Technical Knowledge

 Comprehensive knowledge of all aspects of MS Office applications. Knowledge of Council applications Lagan, iWorld and
FMS. Maintaining databases for stock control and downsizing.
 Responsible for compiling and updating New Build lists for panel meetings using Business Objects and Excel.
 Managing electronic diaries and booking meeting for various managers. Booking Pool cars.
 Using Sharepoint to upload Team Rota’s and Annual Leave sheets. Managing uploads of Team procedures and letters to
applicants.
 Experienced in taking minutes at various management meetings.

Problem Solving

 Finding solutions to customer/client problems in a calm and efficient manner.

 Create and maintain monthly team rotas, amend accordingly to cover staff sickness, holidays and differing workloads.
 Create and maintain the Annual Leave sheet and authorise holidays and flexi-time for the clerical team.
 Understanding the importance of up to date information and how this is to be utilised for the benefit of the whole team.
 Working in a calm, organised and methodical manner to produce accurate rotas and output.

Education
2018 Fire Marshall
2015 P.V.G & Disclosure Scotland Certificate
2013 Advanced Word - ECDL
2012 European Computing Driving License
1984/90 Forres Academy

 O’Grade: Accounts, Arithmetic, Art, Computing, Craft & Design, English, Maths, Modern Studies
 Higher: Accounts, English, Maths, Modern Studies

Royal Chartered Institute of Bankers in Scotland: Foundation Course

Professional experience

11/17 – Present Senior Clerical Assistant – Moray Council

 Supervise all clerical admin staff providing services to the various Housing teams.
 Manage staff absence and Return to Work interviews.
 Monitor and carry out monthly Appraisals for the Clerical team.
 Recruitment; applicant selection, shortlist, interview and final selection.
 Create and maintain monthly team rota and annual leave sheet. Authorising holiday and flexi-time requests.
 Compile and maintain New Build lists for panel meetings.
 Calendar and diary management, booking various team and management meetings. Booking pool cars.
 Minute taking.
 Ensure that workloads and targets are met. Provide or recommend support where appropriate.
 Assist the Housing Admin Team leader draft appropriate procedures for Clerical Admin related tasks.


08/17 – 11/17 Packing Assistant – MacLean’s Bakery

 General packaging duties of all Bakery goods on a back shift.

10/16 – 08/17 Customer Advisor – Kura

 Provide advice to new and existing customers. Promote additional products and services.

06/16 – 09/16 Mess-Hand – ISS

 General kitchen duties, cleaning, food preparation.

06/15 – 06/16 Administrator/Receptionist – Cornerstone

 Organising monthly staff and client rotas for the service. Responsible for arranging support for all clients.
 All Reception and office administration support. Managing calendars, room bookings, meetings and
appointments for all Office staff. Monitor and order stationery.

05/12 – 01/15 Relief Visitor Advisor – Falconer Museum

 Providing efficient information and custodial service to the museum and tourist information visitors.

06/14 – 10/14 Steward – Dallas Dhu – Historic Scotland

 Opening the distillery for Visitor Tours. Cleaning. Greeting visitors. Work in the shop and the bar areas.

03/13 – 04/14 Processing Assistant – Moray Council

 Process invoice transactions on the Financial Management System To process goods receipting transactions
on the Procurement Management System. Various mail and scanning tasks. Minute taking for team meetings.

2010 – 24/12/10 Customer Services Assistant – Randstad

 Dealing with customer emails, complaint handling, placing orders, tracking deliveries.

2009 – 2010 Customer Services Assistant – Co-Operative

 Till and Kiosk operator, general stock rotation and shelf filling.

1999 – 2009 1st Line IT Technical Helpdesk Advisor – Cap Gemini

 First line IT advisor for all internal services, meeting targets and deadlines. Compiling daily reports for the Multi-client desk
and several Client reports.
 Responsible for training new staff as Knowledge Manager and Shift Leader. Escalation point for problems/queries.
 Creating IT Fault Logs and performing first time fixes or assigning to relevant support teams and liaise with them until the
problem is resolved. Ensure fault records are accurate and maintained for the life of the call.

1996 – 1999 Hydro-Electric – Salesman

 General sales duties and meeting targets. Stock display/taking.

1990 – 1995 Royal Bank of Scotland – Bank Officer

 Back office work, sorting cheques and bank-giro credits, filing.
 Terminal operator inputting and processing all transactions.
 Cashier and head teller, responsible for the safe, cash machines, foreign exchange, balancing daily and weekly and
monitoring the level of funds.