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EXECUTIVE SUMMARY

MCB is incorporated in Pakistan and engaged in commercial banking. It is listed


on all the stocks exchanges in Pakistan. The bank’s registered office and
principal office are situated at, MCB Tower I.I. Chundrigar Road, Karachi. After
privatization MCB has change enough. The adoption of new technology and
offering new products has made MCB one of the best domestic banks of
Pakistan.

According to the department internship program we completed my six week’s


internship at MCB BAHAWALPUR. The following department exists.

 General banking operation department

 Credit operation department

 Clearing department

 Accounts department

General banking department is concerned with daily operation of the branch.


This department is divided into four sections which are Cash section, Clearing
section, Remittance section and fixed deposit section. Cash section performs
cash related function like receipt of cash, payment of cash and collection of utility
bills. Clearing section performs the clearing of cheques for collection.

Remittance section performs transferring of funds from one branch to another or


from one account to another.

MCB offer five type of remittance which are telegraphic transfer (TT), mail
transfer (MT) demand draft (DD), Pay order (PO) and online remittance.

Fixed deposit section deals with deposits. MCB offer different scheme for
demand deposits and term deposits.

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Credit department issues short term and long term loan. MCB offer two types of
loans or finances, fund based finances and non fund based finances. Funds
based finances include running finance, demand finance, cash finance and staff
finance. Non fund base finance include letter of credit and guarantees like
performance guarantees , mobilization guarantees shipping guarantees , bid
bonds and security deposit guarantees Foreign exchange department. This
department deals with foreign currency.

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DEFINATION OF BANK:

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A bank or banker is a dealer in credit or more properly a dealer in money.
It is an intermediate party between the borrower and lender. It borrows from one
party and lends to another. The difference between the terms on which it lends
forms the source of his profit.

BANKING IN PAKISTAN:

At the time of independence, commercial banking facilities were provided


fairly well here. There were 487 offices of scheduled banks in the territories now
constituting Pakistan. An Expert committee was appointed. The committee
recommended that the reserve bank of India should continue to function in
Pakistan until 30th September 1948, and Pakistan would take over the
management of public debt and exchange control from Reserve Bank of India on
1st April 1948 and that India Notes would continue to be legal tender in Pakistan
till 30th September 1948. Moreover the banks including those having their
registered offices in Pakistan transferred them to India in order to bring a
collapse of a new state. By 30th June1948 the number offices of scheduled
banks in Pakistan declined from 487 to only 195.

In order to make necessary arrangements for the assumption of control an


Expert committee was appointed to recommend necessary steps, including the
required legislation to establish a Central Bank for Pakistan. The Governor
General of Pakistan QUAID-E-AZAM MUHAMMAD ALI JINNAH inaugurated the
State Bank of Pakistan on July 1, 1948, after the state Bank of Pakistan Order
was promulgated on May 12, 1948. The first Pakistan notes were issued in
October 1948 in the denomination of Rs. 5, 10, 100; and by August 1949 the
State Bank of Pakistan withdrew the Reserve Bank of India notes of the value of
Rs. 125.02 Corer with the help of Pakistan notes. Despite the effort
“Government of Pakistan” inscribed notes of the value of Rs. 51.57 corers were
still in circulated thus the total Pakistan claim of assets of the issue Department
of Reserve Bank of India amounted to Rs.176.59crores. However the Reserve

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Bank of India transferred assets of the value of Rs.127.67 corers only to the
State Bank of Pakistan and stopped such further transfers on March 23, 1949 on
very flimsy grounds. The issue has so far remained unresolved despite
protected negotiation between the two countries.

As the Centered Bank of the country, the State Bank addressed itself with
the equally urgent task of creating a national banking system. In order to attain
this goal it provide d every help and encouragement to Habib Bank to expand its
network of branches and also recommend to Government the establishment of a
new bank which could serve as an agent or the State Bank. As the result the
National Bank of Pakistan came into over the agency function from the Imperial
Bank of India. More Pakistan scheduled banks continued to be established
which included the Commerce Bank Limited and the Standard Bank Limited. By
June 1965, the number of scheduled banks stood at 36; the deposits increased
to Rs.688.28 corers while credit expansion by the banks to the private sector
rose to Rs.575.87 corers due to keen demand under the impact of economy
growth and better scope private enterprises. The networking of banks branches
now covers a very large segment of national economy.

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BANKING STRUCTURE IN PAKISTAN:

At present the banking structure in Pakistan comprises of the following:

STATE BANK OF PAKISTAN (CENTRAL BANK):

As the Central bank of the country with its offices at Karachi, Lahore,
Peshawar, Quetta, Faisalabad, Rawalpindi, Islamabad, Multan, Bahawalpur
Gujranwala, Sialkot, Sukkur And Hyderabad.

COMMERCIAL BANKS:

Commercial Banks have been the most effective mobilizes of saving and
have been providing short term requirement of working capital in trade,
Commerce and industry. They are profit earning concerns. They receive deposit
and advance loans to the borrowers. They greatly help in financing internal and
external trade of the country.

EXCHANGE BANKS:

The main function of Exchange Banks is to finance the foreign trade by


the purchase and sale of the currencies in the form of the drafts, bill of exchange,
and telegraphic transfer. They also perform other function of the Commercial
banks. In Pakistan banks other than Indian banks have been commonly known
as” Exchange Banks” in the Indo-Pak. Were engaged primarily in the finance of
the foreign trade. At present eight foreign banks with 64 branches in the main
port and commercial towns are operating in Pakistan.

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COOPERATIVE BANKS:

Cooperative banks are an integral part of the cooperative movement


which aims at the promotion of thrift, self-helps and mutual aid among the
agriculturists and other with common economic needs so as to bring about better
living better business and better methods of production etc.

SAVING BANKS:

There is only one saving bank in Pakistan i.e., Post Office Saving Bank
and it is controlled wholly by the Government of Pakistan. It accepts deposits
from public and invests them in Govt. Projects so its operation is Limited.

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DEVELOPMENT OF BANKING SECTOR IN PAKISTAN:

When Pakistan came into being there were only two Muslim scheduled banks,
Habib Bank Ltd. and Australasia Bank operating at that time. As a new country
without resources, it was very difficult for Pakistan to run its own banking system
immediately. Therefore in accordance with the provision of Indian independence
act 1947, an expert committee was appointed to study this issue. The committee
recommended that the reserve bank of India should continue to function in
Pakistan till September 30, 1948. So that the problems of time and demand
liability, coinage, currencies, exchange etc. Can be settled between India and
Pakistan.

In the mean time the banks including those who have their registered offices in
Pakistan transferred themselves to India in order to damage the state. By June
1948 the no. of offices of scheduled banks in Pakistan declined from 487 to only
195. But at the same time the no. of Muslim scheduled banks rose to four and
the no. of branches increased to 23. On July 1, 1948 the State Bank of Pakistan
was establish which proved to be a strong base for the banking system in
Pakistan.

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MCB HISTORY:

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Prior to independence there was only one bank owned and operated by Muslims
in Bombay. This was Habib Bank ltd. The Quaid wished that there should be
one more Muslim Bank located in Calcutta. Thus Muslim Commercial bank was
brought into existence in Calcutta, on July 1947 a few months before
independence under the owner ship by Adamjee and some supported from
Ispahanis. After independence Muslim Commercial Bank shifted its head office
to Dhaka. Late on in 1956 MCB shifted its head office Karachi to remain close to
State Bank of Pakistan. In 1947 MCB was nationalized and a small union bank
was merged with MCB. In1991 it was first bank to be sold back to the private
sector by the Nawaz Government when the national group was led by Mian
Mansha of the giant Nishat group purchased a 26% stack of Rs.800M since the
national group has increased its stake to 51%. Now MCB is in the top five
private banks of Pakistan. There are above 1200 branches of MCB all over the
country. MCB is listed on the Stock Exchange Market and its price per share is
Rs.130.75.The head office of MCB is at Karachi.

PROGRESS AFTER PRIVATIZATION:

After privatization of Muslim Commercial Bank new management searched for


improvement in productivity, operational efficiency and cost structure.
Consequently a new organizational structure has been developed according to
business focus and priorities and competitive pressure, this resulted in high
growth in its deposit base, assets, and quantum of business routed through.

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MANPOWER DEVELOPMENT:

The bank’s employee strength has increased by 18% during the 1991-1999
periods that is largely accounted for by infusion of fresh commerce graduates
and fresh MBAs as management trainees to strength the middle management.

AUTOMATION AND MODERNIZATION:

After privatization MCB invested heavily in technology to improve customer


service over 50% of branches were computerized with 1 branch on line. The
bank has installed a no. Of automated teller machine to provide 24 hour cash
facility to its customers. ATMs have been installed at more than 60 branches in
Karachi, Lahore and Islamabad. The bank has also started replacing
conventional telex messaging system for fund transfer L/C opening etc. By
connecting on line with swift.

NEW PRODUCT AND SERVICES:

The most significant change in the management philosophy of the bank has been
a shift in favor of experimenting with new ideas, products and financial services.
Since Privatization of MCB has introduced more new products and services than
any other bank in Pakistan.

OUR MISSION:

To become the preferred provider of quality financial services in he country with


profitability and responsibility and to be the best place to work.

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MCB has emerged as one of the foremost privatized financial institution in
Pakistan endeavoring to gear up its operation to meet the demands of the future.

It is therefore not surprising that Euro money, Europe’s leading Banking,


Financial and Corporate magazine granted MCB was awarded as a Euromoney
Award 2000 for the " Best Domestic Bank in Pakistan". MCB was awarded as a
Euromoney Award 2001 for the " Best Bank in Pakistan". MCB was awarded
Euromoney Award 2003 for the "Best Bank in Pakistan". In a continuous
winning streak, MCB once again takes pride in being conferred with
Euromoney's prestigious award of excellence, for being the "Best Bank in
Pakistan" for the fourth time in the last five years. MCB has again received the
esteemed Euromoney Award for the “Best bank in Pakistan”. It is the only
bank to receive the Euromoney Award for Excellence for the fifth time in the last
six years.

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Board of Directors:

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Chairman

Mian Mohammad Mansha

Vice Chairman

S.M.Muneer

President & Chief Executive

Tariq Rafi

Mohammad Arshad

Shahzad Saleem

Sarmad Amin

Mian Umer Mansha

Aftab Ahmad Khan

Atif Yaseen

Advisor

Raza Mansha

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Audit Committee

Mian Muhammad Mansha-Chairman


Sheikh Mukhtar Ahmed- Member
Aftab Ahmad Khan

Chief Financial Officer

Ali Munir

Company Secretary

Tahir Hassan Qureshi

Auditors

A.F.Ferguson & Co. Chartered Accountants


Riaz Ahmed & Co. Chartered Accountants

Legal Advisors

Mandiwalla & Zafar


Advocates & Legal Consultants

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Registered Office

MCB Building, F-6 / G-6,


Jinnah Avenue, Islamabad

Principal Office
MCB Tower
I.I. Chundrigar Road, Karachi.

Registrars and Share Registration Office


THK Associated (Pvt.) Ltd
Shares Department, Ground Floor,
Sheikh Sultan Trust Building No.2
Beaumont Road, Karachi.

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ORGANIZATIONAL STRUCTURE:

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BOARD OF
DIRECTORS

CHAIRMAN

SEVP SEVP SEVP SEVP

CIRCULAR OFFICES
EVPs/SVPs

BRANCHES
AVPs/OFFICERS
GRADE I, II, III

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BRANCH STRUCTURE:

Manager

Incharge Foreign Incharge general banking Incharge credit


Exchange Department Operation Department Department
Clearing Officer
Cashier
KPO Accountant

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MISSION & VISION:

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VISION:

MCB will have a highly motivated professional team who will provide quality
customer services expand and penetrate the customer base, in order to improve
profitability to that we can pay regular dividend and increase our share value.

MISSION:

To become the preferred provider of quality financial services in the country with
profitability, Responsibility and to be the best place to work.

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MCB OBJECTIVES:

• Maximize the deposits.


• Give attractive return to its shareholders.
• Maximize the market share.
• Modernize the bank.
• Export/import promotion.
• Development of human resource.
• Improvement in the quality of customer service.
• Provide customers reliability and convenience.

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MCB BUSINESS:

MCB is in it’s over 50 years of operation. It has a network of over 1000 branches
all over the country with business establishments in Sri Lanka and Bahrain. The
branches break-up province wise is Punjab (57%), Sindh (21%), NWFP (19%),
and Baluchistan (3%).

MCB has an edge over other local banks, as it was the first privatized bank. The
State Bank of Pakistan has restricted the number of branches that that can be
opened by foreign bank, an advantage that MCB capitalizes because of its
extensive branches network.

Ten year after Privatization, MCB is now in a consolidation stage designed to


lock in the gain made in recent years and prepare the ground work for future
growth. The bank has restricted its assets portfolio and rationalized the cost
structured in order to remain a low cost producer.

MCB now focus on three core business namely Corporate, Commercial and
Consumer banking. Corporate client include public sector companies as well
large local and multi national concerns. MCB is also catering to the growing
middle class by providing new asset and liability products. The Bank providing
24 hour banking convenience with the largest ATM network in Pakistan covering
15 cities with over 100 ATM location. The Bank’s Rupees Traveler Cheques
have been market leaders for the past six years and have recently launched their
Gift Cheque Scheme. MCB looks with confidence at year 2004 and beyond
making strides making strides towards fulfillment of its mission, “to become the
preferred provider of quality financial services in the country.”

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BRANCH NETWORK:

Sector-wise position of circles/regions as on December

COMMERCIAL-NORTH 561

Lahore East 59

01 Lahore East 24
02 Sahiwal 35
____________________________

03 Lahore City 25
04 Lahore West 20
05 Shaikhpura 24
________________________

Faisalabad 55

06 Faisalabad Central 27
07 Faisalabad City 28
___________________________
Gujranwala 78

08 Gujranwala 25
09 Gujrat 26
10 Sialkot 27
____________________________

Islamabad 83
11 Islamabad 19
12 Rawalpindi 25
13 Chakwal 20
14 jehlum 19
___________________________

Sardogha 78

15 Jhang 27
16 Mainwali 25
17 Sardogha 26

___________________________

Peshawar 81

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18 Kohat 20
19 Mardan 19
20 Peshawar 21
21 Swat 21

____________________________________

Abbotabad 58
__________________________

22 Abbotabad 23
23 Attok 26
24 Mairpur A K 09
____________________________________

COMMERCIAL SOUTH 365

Karachi east 52
01 Karachi east 25
02 Karachi north 27

Karachi west 48
03 Karachi south 24
04 Karachi west 24

Karachi Central 08
05 Karachi central 07
06 Karachi main 01

Hyderabad 52
07 Hyderabad 28
08 Nawabshah 24

Sukkar 50
09 Larkana 24
10 Sukkar 26

Quetta 33

11 Quetta 33

Bahawalpur 50
12 Bahawalpur 24
13 Rahim Yar khan 26

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Multan ________ 72
14 D G khan 26
15 Multan 25
16 Vehari 21
_______________________________________

CORPORATE ________ 12

01 South Karachi 03
02 North Lahore 09
____________________________
Islamic Banking 03
_______________________________________

1. Karachi 01
2. Lahore 01
3. Multan 01
_____________________
ATM Branches 214
_____________________________

_____________________
Online branches 315

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BRANCHES OF MCB:

MCB has a solid foundation of over 50 years in Pakistan, with a network of over
900 branches, over 750 of which are Automated Branches, over 225 MCB ATMs
in 41 cities nationwide and a network of over 12 banks on the MNET ATM
Switch.

There are 24 branches that are working in Bahawalpur region of MCB.

Bahawalpur region consist of three district


• Bahawalpur District
• Lodhran District
• Bahawal Nagar District
• 3 branches of Multan District are also working in Bahawalpur region.
There are five branches of MCB in Bahawalpur City which are
1. MCB MODEL TOWN A BRANCH
2. MCB FARID GATE BRANCH
3. MCB GHALLA MANDI BRANCH
4. MCB EID GAH BRANCH
5. MCB SATELLITE TOWN BRANCH

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PRODUCT & SERVICES:

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The Largest network of over 269 on-line branches in the country and
growing. Providing customers with 24x7 real time on-line transaction facilities.

Call now for answer to your queries, banking services, ATM services,
mobile banking services, RTC services, tele banking services and MCB product
information.

The nation's largest network of over 197 ATMs and growing. Get 24 hour
convenience of cash withdrawal, mini statement, bill payment and funds transfer
services.

Cash management services for corporate customers. Helps customers


substantially reduce their receivable collection time frame, improve cash flow and
business management.

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A deposit account for customers with substantial balance offering profit on


a daily product basis with the facility of unlimited withdrawals.

Cash withdrawal facility at over 630,000 ATMs worldwide. Convenience of


shopping at over 5 million POS locations globally.

A secure instrument of payment, offering CASH FREE convenience. It is


the most powerful Debit and ATM Card providing 24 hour direct access to your
bank account.

Islamic banking services through exclusive units / branches offering a


range of liability and asset based Sharia compliant products like Musharika,
Murabaha, Ijara and Istasana.

Banking at your fingertips. Dial in anytime to get information regarding


balance and mini statements.

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MCB Network for Electronic Transactions is an electronics hub for ATM


sharing plus other touch points. The nation's largest operating switch with the
highest transaction volume.

Flexible and competitive home financing facility with options of home


purchase, construction and renovation.

One of the most popular deposit accounts offered by MCB.

Fastest to Pakistan, anywhere in Pakistan. International remittances with a


two-way messaging facility delivered at your doorstep within 24 to 72 hours.

A local Point of Sale acquiring network facilitating acceptance of all major


card brands.

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Car financing and leasing at competitive rates with flexible options. Car4u
finances both semi-commercial and non-commercial vehicles for personal and
business use.

The most widely accepted way to pay cash for travel related purposes. A
safe and secure way to make payments nationwide.

Personal loans for salaried individuals of reputed local and foreign


companies at rates tailored to customer's repayment capacity.

Providing access to diversified financing options including working capital


loans, term loans, trade finance services and investment banking.

MCB, the leader in banking technology, now provides the convenience of


banking on the internet. You can now access your account anytime and
anywhere.

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The best protection for your valuables. Lockers of different capacities are
available nationwide.

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PERSONAL BANKING:

Deposits:
• Khushhali Bachat Account.

• Mahana khushalii Account.

• Pak Rs. Saving Account.

• Pak Rs. Current Account.

• Pak Rs. Term Deposit.

• Saving 365.

• Foreign Currency Saving Accounts.

• Foreign Currency Current Account.

• Foreign Currency Term Deposit.

• Dollar Khushhali Account.

• Rupees Maximize Account.

• Capital Growth.

• Call Deposit.

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Khushali Bachat Account:


Save Today. Tomorrow is Yours

Khushali Bachat Account, a Rupee savings account is one of Muslim


Commercial Bank’s most popular products. Due to the low initial deposit, the
account can be opened by people from all walks of life and still avail the facility of
daily product profit calculation. The account offers unique and attractive benefits
to the Account holders.

Mahana Khushali Account:


Steady Income Month After Month.

MCB Monthly Khushali Scheme provides you with a steady income every month.
Just purchase a Monthly Khushali Certificate and you will enjoy a steady income
of your total deposit every month.
• Minimum deposit of Rs. 50,000 .
• Your deposit to remain fixed for five years.
• You can avail a credit facility up to 75% of the total deposit value.
• Profit will be paid on a monthly basis through Cash, Pay Order,
Demand Draft or Direct Debit to your Saving/Current Account.

Pak Rs. Saving Account:

MCB’s Pak Rupee Savings Account offers you attractive returns on your Pak
Rupee investment.

In addition, you have access to a countrywide ATM network convenient cash


accessibility 24 hours a day. The facility also provides you with unlimited daily
transactions with a limit on maximum withdrawal amount through the ATM
machines.

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Pak Rs. Current Account:

MCB’s Pak Rupee Current Account offers you the convenience of unlimited
withdrawals i.e. access to your funds whenever you want without any notice.
There is no limit on the number of transactions you make in a day plus you can
avail finance facility up to 75% of the total deposit.

In addition, you have access to a countrywide ATM network convenient cash


accessibility 24 hours a day. The facility also provides you with unlimited daily
transactions with a limit on maximum withdrawal amount through the ATM
machines.

Pak Rs. Term Deposit:

Place your investment in a MCB Pak Rupee Term Deposit and receive a
higher rate of return. Avail your choice of 1 month, 3 months, 6 months, 1 year, 2
years, 3 years, 4 years and 5 year term deposits. For more information or to
open an account at MCB visit one of our 900 branches today.

Saving 365:
Saving Account with Current Account Facilities

The MCB Saving 365 calculates profits on a daily product basis and gives you
the facility of unlimited withdrawals.

• Open a Saving 365 Account with a minimum initial deposit of Rs. 500,000.

• Your Profits are calculated on daily product basis payable on a half


yearly basis.

• No restrictions on the number of withdrawals.

• You can avail a credit facility up to 75% of the total deposit value.

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Foreign Currency Current Accounts:


MCB’s Foreign Currency Current Account offers you the convenience of
unlimited withdrawals i.e. access to your funds whenever you want without any
notice. There is no limit on the number of transactions you make in a day.

• You can invest in any of the four currencies i.e. US Dollar, UK


Pound Sterling, Japanese Yen or Deutsche Mark.
• Your foreign currency account is Zakat and withholding tax
exempted.
• You can avail a credit facility up to 75% of the total deposit value.

Foreign Currency Saving Accounts:

MCB’s Foreign Currency Savings Account offers you attractive returns on


your Foreign Currency investment.

• You can invest in any of the four currencies i.e. US Dollar, UK


Pound Sterling, Japanese Yen or Euro.

• Your foreign currency account is exempted from Zakat and


withholding tax.

Foreign Currency Term Deposit:

Place your investment in a MCB Foreign Currency Term Deposit and


receive a higher rate of return. Avail your choice of 1 month, 3 months, 6 months,
1 year, 2 years, 3 years, 4 years and 5 year term deposits.

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Dollar Khushhali Account:

Catch the rising Dollar and turn it into your future.

The Dollar Khushali Account, a Dollar based account was introduced in 1993 at
selected Muslim Commercial Bank branches. Today, you can open a Dollar
Khushali Account at over 200 branches in Pakistan.

• You can open a Dollar Khushali Account with a minimum initial


deposit of US Rs. 100 .

• Your Profits are paid on daily product basis payable half yearly on
interest calculated at the Dollar Savings Rate .

• No prior notice required for withdrawal.

• You can avail a credit facility up to 75% of the total deposit value.

• Your account is not subject to Zakat.

Rupees Maximize Account:

MCB Rupees Maximizer Account is our latest PLS saving Account specially
made to help MCB Foreign Currency Account holder to convert their account into
Pak Rupees. It gives individual, businessmen and Corporation the chance to
earn a high rate of return on their deposits in Pak Rupees. The account offers
unique and attractive benefits to the account holder:

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• Profits calculated on a daily product basis.

• No restrictions on number of withdrawals.

• No restriction on initial deposit.

• Free ATM Card to each customer.

• Locker facility free of cost.

Capital Growth:

In this scheme, deposits are to stay with the bank for five years and every
six months the profit is calculated and added into the initial deposit in this way it
is a form of compounding. The profit rate on capital growth certificate is 4.00%
Minimum Deposit of 10,000

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CALL DEPOSIT:

This is a type of deposit offered by MCB on which no Markup is paid. The Call
Deposit receipt is usually issued in the favor of Government, Semi Government,
and Institution Corporations etc. as security deposit.

ISSUANCE OF CALL DEPOSIT:

The Purchaser is required to give Application for call deposit on Application


_CUM_SPECIMENs signature form SF_253 the specimen signature on the
Application_cum_ specimen are than admitted by the Manager/Accountant.
Then Purchaser is issued a receipt signed by Manager/Accountant. On the
Reverse of the receipt a note is given as follows:

“Payable to beneficiary or refundable to Purchaser on Proper discharge refund


authority”.

Rupee Traveler’s Cheques:


Ideal for Every Deal

Muslim Commercial Bank has been at the forefront of providing it’s customers
with new and innovative products and financial instruments that are safe, secure
and profitable. MCB Rupee Traveler's Cheques were first introduced in 1993 as
safe cash for traveling and travel related purposes. The product has been
extremely popular and is preferred over cash by customers while traveling and in
all walks of life. MCB Rupee Traveler's Cheques- The safest way to Carry Cash

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Rupee Traveler’s Cheques Features:

• Easily available: Buy them from any of the designated branches in Pakistan.

• As good as cash: MCB RTCs are safe to carry and can be used without
any inconvenience especially by Travelers.
• Easily encased: At any designated MCB branch
• Easily refunded: in case of loss or theft, you can get the full amount back.
• Exclusive security features: Due to special printing and safety precautions,
Cheques cannot be duplicated.
• Denominations: Available in denominations of Rs 1000, Rs 5000, Rs
10,000 and gift cheques of Rs 500.
• Valid until Used: Validity of Cheques indefinite.
• 24-hour Service available at Airport MCB booths Karachi, Lahore &
Islamabad.

• Televerification System allows checking validity of all Cheques through


telephone or fax. Televerification No. (021) 111-000-456. or call MCB
CALL CENTRE (021)-111-000-622 .

• 24-hour Customer Service Facility: (021) 111-000-123.

• More than 900 MCB Authorized branches are selling and purchasing
Cheques all over Pakistan.

• MCB Rupee Traveler's Cheques are also available at the counters of


Foreign Banks such as ABN Amro and HSBC and private bank i.e. Bank
Al-Habib.

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Remit Express:

The fastest way of getting your money across to Pakistan. Remit Express
offers low cost remittance from U.A.E. and Saudi Arabia. Your relatives, friends
or business associates receive drafts within 72 hours.MCB Remit Express has
been specifically designed to meet the needs of the expatriate Pakistani
community residing in the Gulf countries.

Remit Express Features:

• Easiest and safest way to remit funds.

• Remittance within 24 to 72 hours.

• Personal delivery to the beneficiary.

• Delivery confirmation to the remitter.

• Message facilities for both parties.

• Your beneficiary will receive the amount even if he/she does not have an
MCB account.

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CORPORATE BANKING

MCB has its 20 corporate branches in major cities of all over the Pakistan. Its
area offices are located in Karachi, Lahore, and Islamabad. The MCB corporate
banking team consists of enthusiastic, cooperative professionals with the
requisite expertise to take care of your banking needs.
Corporate branches have been established in the three prime cities where teams
of obsessive managers have been appointed. These managers have been
delegated with the inclusive responsibility for managing the risk of there allocated
portfolios, acting as a liaison between you and the bank, and providing you with
the entire range of products/ services presented by the bank. The corporate bank
offers an absolute range of banking products/ services that can be generally
separated in to the following categories
1. Working Capital Loans
2. Term Loans
3. Trade Finance Services
4. Cash Management

WORKING CAPITAL LOANS


The corporate bank offers a number of different working capital financing
facilities together with running finance, cash finance, export refinance, pre-
shipment and post-shipment etc.

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TERM LOANS
For meeting the capital expenditure and short term working capital
requirement of customers, bank offers short to medium term finance. The loans
are structured on the basis of underline project characteristic and cash flows of
the business.

TRADE FINANCE SERVICE


It include entire range of import export activities including issuing letters of
credit, purchasing export documents, providing guarantees and other sport
services.

CASH MANAGEMENT
The network of abut more than 1200 branches in Pakistan enables MCB
to collect and disburse payments efficiently with its cash management services. It
also enables the bank to offer you a choice of paper based on electronic fund
transfer solutions including collection amounts, cross branch on-line transactions.

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INVESTMENT BANKING
MCB investment banking team has emerged as a leading player in banking
arena. The team handles advisory, corporate finance, and capital market related
transactions.
Within these areas the team has developed expertise in:

• Private Placement.

• Debt Equity Underwriting.

• Term Finance Certificates.

• Loans Syndication.

• Arrangement of Non Fund Facilities.

• Merger and Acquisitions.

• Privatization.

• Corporate Advisory.

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ACCOUNT OPENING

REQUIREMENTS

Requirement for account opening are given below.

SOLE PROPRIETORSHIP:

Requirement for account opening in case of sole proprietorship are

• Account opening form.


• Initial cash deposit.
• National identity card copy.

PARTNERSHIP:

Requirement for account opening in case of partnership are

• Account opening form.


• Initial cash deposit.
• National identity cards copies of all persons.
• Application on letter head.
• Partnership deed.

COMPANY:

Requirement for account opening in case of company are given below


• Account opening form.
• Initial cash deposit.

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• Copies of National identity cards of Directors.
• Application on company notepad.
• Memorandum of association.
• Certificate of incorporation.
• List of directors.

ACCOUNT OPENING PROCEDURE:

In account opening first of all account opening form (AOF) is given to the
person who wants to open the account he fills the form and provide necessary
information the guarantee of existing account holder is required to open the
account the account no and signature of the exciting account holder is required
who give the guarantee for account holder after filling the form the person sign at
the account opening form and the copy of national identity card is attached with
the form.
After this he has been allotted account number and he deposit the initial cash
mentioned in the account opening form through a slip and receipt is given to the
person after this cheque book is given to the person and in this way account can
be opened.

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BOOKS RELATING TO ACCOUNT HOLDER:

1- PAY IN SLIP:

Pay in slip is used to deposit the money in any bank account To deposit
the money pay in slip is filled by customer and along with cash it is submitted to
cashier and receipt is given to the customer the object of book is to provide the
customer with the banks acknowledgement for receipt of money to be credited
his account.

2- CHEQUE BOOK:

A Cheque book contains number of cheques. When a person


wants to withdraw any amount he gives the Cheque to the cashier and received
the required amount.

3- PASS BOOK:

Passbook is a copy of customer account as it appears in the books


of bank. The clerk in this book record balance. But now a days branches are
computerized so computerized banks statements are shown to customer after a
certain period.

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MAINTAINING THE ACCOUNT:


It is the responsibility of account department to maintain the account of account
holders. When accountholder deposit the amount the account department credits
this amount in his balance. Similarly when an accountholder withdraw an amount
from his account the account department debits this amount from his account.
If the cheque book of any accountholder is lost he has to fill a form and then
new cheque book is issued to them.

CLOSING OF ACCOUNT
If any accountholder wants to close his account he gives an application to
account department. The account department closes his account and gives the
entire deposit to account holder. The banks collects the cheque book from the
concerned person and extract him from the books.

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FUNCTIONING OF DEPARTMENTS

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There are three operation performed in MUSLIM COMMERCIAL BANK LIMITED.


Hence three departments exist.
 General Banking Operation Department.
 Credit Department.
 Foreign Exchange Department.

In MCB two types of operations are performed. These are general banking and
credit operations. Foreign exchange department is not present in MCB Ghala
Mandi Branch and Satellite Town Branch Bahwalpur.

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GENERAL BANKING OPERATION


DEPARTMENT

General banking department is most important and busiest department of the


bank. This department performs basic function of the branch such as
maintenance of account in the branch, preparation of financial statements of the
branch etc. Financial statements are made on daily basis. The transaction that
occur in the other departments are posted to general banking department for
countercheck, that the whole working for the day is balanced. All the transaction
are feed in computer in this department. This department is also responsible for
making demand draft , mail transfer , pay order as they are computerized in this
branch. As this Gallah Mandi branch is online so online transfer of funds is also
performed by this department.
This department is divided into four sections.

• CASH SECTION.
• CLEARING SECTION.
• REMITTANCE SECTION.
• FIXED DEPOSIT SECTION.

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CASH SECTION
Cash department plays an important role in the bank. It relates to daily
operations of the banks. This department needs a careful job as it deals with the
cash. Cash department provide following services.
1. Cash receipt
2. Cash payment
3. Collection of utility bills

CASH RECEIPT
For receipt of cash bank has its own pay in slip which is filled by customer
who wants to deposits the amount in his account. There is a different slip in MCB
for current account saving account. After filling the slip the customer deposit it
along with cash to cashier. The cashier count the amount and match it figure in the
slip.

CASH PAYMENT
In MCB for cheque cash there is no token system. Cheque is directly
given to cashier who verifies the balance of client by computer and after this he
pass the cheque to passing officer who verify the signature of the client.
After verification he handover the cheque to cashier and he gives cash to the
customer.

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CLEARING SECTION
The clearing of a cheque and other instruments is another important function
which MCB performs. This function is mainly done through STATE BANK OF
PAKISTAN. Where there is no branch of state bank this function is performed
through NATIONAL BANK OF PAKISTAN. MCB authorizes its main branch at
our station to perform this clearing work .Similarly MCB has established a
clearing department in its main branch Bahawalpur which and the said branch
has opened MCB account with state Bank of Pakistan. The other branches of
the city and outside branches send their collection instruments drawn on other
banks branches to main branch for collection. The Cheques and other
instruments drawn n other banks are presented in the clearing house through
the clearing officer of the main branch. After the clearing process main branch
informs to the other branches through advices about the fate of the instruments.
After this others branches are able to credit the amount in the account of related
account.

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CLEARING PROCESS
On every morning of a working day the clearing officer visits the STATE BANK
OF PAKISTAN where clearing officers of all banks are present and they
exchange instruments with each other. The representative of MCB also do the
same. He delivers the instruments to the different banks and collect the
instruments drawn on itself and others branches of own bank . The instruments
drawn or received are entered into a sheet which shows whether clearing is in
favor or in against. The instruments received from the other banks are entered in
the inward bills for collection register. The instruments include those drawn on
other branches as well for clearance. Branches inform their main branches
about fate of instruments either passed or dishonored . The representative meets
again at clearing house and tells each others about the instruments either clear
or dishonored which they already delivered each other in the morning. The
necessary entries are being made in the books of state bank of Pakistan .In this
way account is settled.
The main branch maintain the account with state bank of Pakistan ,so the
account of this branch are debited or credited at SBP in respect of itself and
others branches. It is now inter branch matter to set these account. In this regard
main branch issues the inter branch credit advices or inter branch debit advices
for favorable or against clearing respectively relating to different branches. The
bank collect two type of clearing:

1. Outstation bills for collection


2. Local’s bills for collection.
The local bills for collection include those instruments which are drawn on
branches of other banks which have account with SBP in the same city in which
the collecting branch is operating. The rest are outstation bills for collection from
outstation branches.

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REMITTANCE SECTION
One of the major function of bank is remittance of funds from one customer to
another or from one center to another center. The remittance department is
mainly concerned with these remittance of funds. Remittance is of two types.

1. INWARD REMITTANCE
Inward remittances are the payments in favor of bank account holders. It
includes all the cheques for collection.

2. OUTWARD REMITTANCE
Outward remittances are all payments made for other people on the
behalf of account holders of the bank. The people who don’t have account in
the bank can also apply for remittance by depositing cash in the bank.
These are various ways for remittance for customers who want to use this
facility. These are
• Pay order

• Telegraphic transfer

• Mail transfer

• Demand draft

• Online remittance

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PAY ORDER:
Pay order are mostly used with in the city when a person wants to pay to
any person who is with in the same city and who prefer non cash payment.
Parties involved
Following parties are involved in pay order transaction.
• Purchaser
• Issuing / purchasing branch
• Payee

TELEGRAPHIC TRANSFER:
In Telegraphic Transfer funds are transferred through telephone or fax. This is
a fast mode of transferring funds. This mode of remittance is used for all banks
whether in the same city or in different cities.
Parties involved
Following parties are involved in T.T transaction
• Applicant
• Remitting or drawing branch
• Drawee branch
• Beneficiary or payee

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MAIL TRANSFER:
Mail transfer is the transfer of funds through mail or courier service. This
mode of remittance is used when transfer of money is not urgently required.
Parties involved
Following parties are involved in MT transaction
• Applicant
• Remitting or drawing branch
• Drawee branch
• Beneficiary or payee

DEMAND DRAFT:
Demand draft is a written order drawn by one branch of a bank upon the other
branch of the same bank or upon another bank to pay certain sum of money to or
to the order of some specified person.
This mode of remittance is normally used for payment to outside the city
beneficiary.
Parties Involved
Following parties are involved in demand draft transaction.
• Purchaser
• Issuing or drawing branch
• Drawee branch
• Payee

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ONLINE REMITTANCE:
It is the fastest mode of transferring the funds. In online funds are
transferred by using internet. But this facility can be availed if both drawing
branch and Drawee branch are online.
Parties involved
Following parties are involved in online remittance.
• Remitting Applicant
• Drawing Branch
• Drawee Branch
• Beneficiary Or Payee

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FIXED DEPOSIT SECTION


All deposits in the account should be accompanied by pay in slip showing the
title, number of account to be credited. When the customer deposits the amount
he fills pay in slip in which he writes the name of depositor number of amount in
words and figures. After that he deposit the pay in slip along with cash to cashier.

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CREDIT DEPARTMENT

The credit department plays a vital role in the function of bank. Credit department
issue short term and long term loans to its customers. In Muslim commercial
bank its sharing ratio in profit is very high. The main source of income is its mark
up on different types of long term and short term loans.
While issuing the loan the credit department makes credit proposal for credit
report the following information are required before preparing the credit proposal:
• Account number of borrower and the type of account whether current or
PLS or KBA.
• Nature and structure of the borrower business and its main products.
• Name of the borrower, whether proprietor, partners and directors.
• Types of ownership whether proprietorship, partnership or company.
• Details of all firms and companies associated with borrower business.
• Current financial condition of borrower business.
• Accurate and up to date financial statement of last two year( if the
borrower business life is two year or more).
• Market report on borrower when borrower has maintained an account with
another bank and in this case report from this bank is also obtained.
After Collection and fulfillment of all these requirement the bank prepare the
credit proposal for the borrower.

1- The purpose of credit proposal should be


 Starting if new business
 Expansion of existing business
 Purchase stock

2- The proposal of finance is

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 Unmarked: that borrower has applied first time for the finance.
 Renewal: that borrower has applied again for issuance of finance.
 Enhancement that borrower has applied for more than prior finance.
3- The credit proposal also reveals that what will be the arrangement for
repayment.
4- The rate of mark up and amount of finance is also mentioned.

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TYPES OF ADVANCES
Loans and advances offered are of two types.

1. FUND BASED FINANCES


In these type of advances or finances there is physical movement of cash
from bank reserve to customer who applies and successful in getting loan.

2. NON FUND BASED FINANCES


In these finances physical movement of cash from bank reserve to customer
does not occur. These types of finances can be short term, medium term and
long term.

FUND BASED FINANCES


1. RUNNING FINANCE
Running finance is a facility of credit allowed for working capital. In running
finance certain limit is sanctioned to the borrower and then he utilized the loan
facility provided he does not exceed the sanctioned limit.
The interest is charged on amount sanctioned to him. In running finance ,
finances are secured against the hypothecation of stock and also separate
guarantee is obtained of two kind.

• Against registered/Equitable mortgage of property in the name of borrower


or third party.
• Against two personal guarantees.

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2. Demand Finance:
This type of finance is payable on demand for one year. The client is bound to
repay it in monthly installments where whole amount is supposed to be adjusted
along with mark up within one year. In case of demand finance the whole amount
of loan demanded by customer is credited in his account. The interest/markup of
demand finance is charged on whole amount.

3. Cash Finance:
Cash finance is offered for short time period, for some month mostly for
seasonal business. The cash finance is commercial loan and mostly given to
small business owners. Cash finance is given against the pledge of good. On the
request of customers goods are pledged and cash is given to them.

4. Staff Finance:
MCB also provide loan to its employee up to certain limits. These loans are
generally provided for house, car, motor cycle. These loans are categories into
two types.

• Loans for officers


• Loans for clerical staff.

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NON FUND BASED FINANCES


1. LETTER OF CREDIT:
Letter of credit is a written undertaking by bank given to the seller at the request
and on the instruction of buyer to pay at sight or on the stated date with in a
specified time period, specified amount mentioned in the commercial invoice.
It is most widely used mode of settling trade debt on international level. It is the
safest way for trade due to the method of payment. Through this you can easily
placed order to importer and receive goods from importer.

3. GUARANTEES:
It include performance guarantees , bid bonds , shipping guarantees ,shipping
guarantees , mobilization guarantees , and security deposit guarantees.
These guarantees are explained below.

a). PERFORMANCE GUARANTEE


These are generally requested by customers, guaranteeing completion of work
or supplies, as per terms of contract and or mutual agreement. In such instances,
the Branch Manager or chief manager should exercise special care is given
below.
• The guarantees are not for projects, which are in any way uncertain or
speculative.
• The contractor is well experienced in his line of work, having executed similar
contracts satisfactorily in the past earthquake. All insurance premium costs

shall be borne by the customer. It shall be the responsibility of the Branch


Manager or the Chief Manager to ensure that premises always remain
adequately insured.
• The Branch should directly pay the premium to the debit of customer’s account if
the customer does not insure the premises promptly, despite branch reminders.

b). BID BONDS


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The bank is often requested by its customers to issue Bank Bonds in lieu
of deposit of earnest money against bids for tenders. In case of breach of the
Bid Bonds terms, on the customer’s part, the bank could be applied upon to
make payment.

c). SHIPPING GUARANTEES


There are instance where the importers need to obtain delivery of goods
without production of the relevant bill of lading. In such cases the Bank is
requested by the customers (importers) to issue a Shipping Guarantee in favor
of the concerned Shipping Company.

d). MOBILIZATION GUARANTEES


Under these, the Bank guarantees the performance of a contract or other
work, as specified in the guarantee. The bank guarantees the amount of
advance payment made to the customers in this connection, for satisfactory
performance of the contract.
e). SECURITY DEPOSIT GUARANTEES
These guarantees are issued in lieu of security deposit, generally to
Utility Service organizations for connection supply of electricity, telephone, gas,
etc to the customers.

FINANCIAL STRENGTH
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There are five C’s which are used by a banker (credit analyst) to focus the
creditors financial strength. These five C’s are:
• Character
• Capacity
• Capital
• Collateral
• Condition

1- CHARACTER
The applicant’s record of meeting past obligations (financial; contractual
moral). The record of those payments which he paid earlier and with that those
which is still payable, with those the pending or resolved legal judgment against
the applicant would be used to evaluate its character.

2- CAPACITY
The capacity shows the adequacy of applicants to reimburse the
stipulated credit .Financial statement analysis with particular emphasis on
liquidity and debt ratios is typically used to assess the applicant’s capacity.

3- CAPITAL
The financial strength of the applicants as reflected by its ownership
position. Analysis of the applicant’s debt relative to equity and its profitability
ratios are frequently used to assess its capital.

4-COLLATERAL
The value of assets the applicants has available for use in securing the
credit. The larger the amount of available for use in securing the credit. The
larger the value or amount available assets the greater the chance that bank will
recover its funds if the applicants will unable to repay the credit. A review of the
applicant’s balance sheet assets value appraisals and any legal claims filed
against the applicant’s assets can be used to evaluate its collateral.

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5- CONDITION
The current economic and business climate as well as any unique circumstances
affecting either party to the credit transaction. For example; if the firm has excess
inventory of the item the applicant wishes to purchase on credit, the firm may be
willing to sell on more favorable terms or less creditworthy applicants.

The credit analyst typically gives primary attention to the first two C’s( character
and capacity ) since they represent the most basic requirements and making the
final credit decision, which is affected by the credit analyst’s experience and
judgment.

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SECURITIES
1. HYPOTHECATION

2. MORTGAGE

3. PLEDGE

4. GUARANTEES

5. PROMISSORY NOTE

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1. HYPOTHECATION
When the properties in goods are charged as a security against the loan
obtained from bank, but possession and ownership remains with the borrower
then the goods are said too hypothecated. When the goods are hypothecated, it
does not mean that goods will go in possessions of bank, owner ship will
transfer, rather, a security is granted by the mean of the letter of hypothecation.

2. MORTGAGE
Mortgage is the transfer of an interest in specific immovable property for
the purpose of securing the payment of money advanced or to be advanced by
way of loan, existing or future debt, or the performance of an engagement which
may raise transferee a mortgage.

3. PLEDGE
In pledge the ownership remain with the pledger, but the pledge has the
exclusive possession of the property until the advance is repaid in full. While in
case of the default the pledge has power of sale after giving due notice.

4. GUARANTEES
When the application for an advance cannot offer any tangible security the
banker may relay on personal guarantees to protect himself against loss on
advance or overdraft to the applicant.
5. PROMISSORY NOTE
Promissory note is also accepted as security. A Promissory note is an
instrument in writing containing an unconditional undertaking signed by the
maker to pay on demand or at a fixed or determinable future time a certain sum
of money only , to , or to the order of certain person or to the barrier of the
instrument.

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FOREIGN EXCHANGE DEPARTMENT

Foreign exchange department is not present in MCB Ghala Mandi Branch and
Satellite Town Branch Bahwalpur. The foreign exchange department deals with
daily exchange rates. It is an important department because it deals with foreign
exchange like US dollar, German mark, Saudi rayal, Japanese yen and etc. The
rates changes daily.

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MCB FOREIGN CURRENCY ACCOUNTS


1- FOREIGN CURRENT SAVINGS ACCOUNT
MCB’s Foreign Currency Savings Account offers the attractive returns on
your Foreign Currency investment. One can invest in any of the four currencies
i.e. US Dollar, UK Pound Sterling, Japanese Yen or Deutsche Mark. The foreign
currency account is exempted from Zakat and withholding tax.

2- FOREIGN CURRENCY CURRENT ACCOUNT


MCB Foreign Currency Current account offers the convenience of
unlimited withdrawals i.e. access to the funds whenever you want without any
notice. There is no limit on the number of transactions you make in a day.

• You can invest in any of the four currencies i.e. US Dollar, UK Pound
Sterling, Japanese Yen or Deutsche Mark

• Your foreign currency account is Zakat and withholding tax exempted.

3- FOREIGN CURRENCY TERM DEPOSITS


Place your investment in a MCB Foreign Currency Term Deposit and
receive a higher rate of return. Avail your choice of 1 month, 3 months, 6 months,
1 year, 2 years, 3 years, 4 years and 5 years term deposits.

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AUTOMATED TELLER MACHINE (ATM)


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MCB introduced automated teller machine in 1995 to provide 24 hours cash


facility to its customers. Over the years it got great success and this encouraged
the bank to expand its ATM Network. Now in 2003 MCB ATM network is the
largest ATM network in Pakistan with over 160 ATM branches in different cities of
Pakistan and 158 online branches where ATM cards are issued. MCB placed its
ATM in Karachi, Lahore and Islamabad airports to facilitate its customers.
MCB has two kinds of ATM cards with different cash with drawl limits3.

MCB ATM REGULAR CARD


The MCB ATM REGULAR CARD allows withdrawal up to Rs 10,000 per day
and a maximum of 3 with drawl per day per card.

MCB ATM GOLD CARD


The MCB ATM GOLD CARD allows with drawls up to Rs 25,000 per day and
a maximum of 6 with draws per day per card. The card holder has to make at least
two transactions to withdraw the full amount of Rs 25,000.

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MCB MASTER CARD

THE FUTURE OF MONEY


Since the beginning of time, people have tried to find more convenient ways to
pay, from gold to paper money and checks. Today, money is moving away from
distinct hard currencies and towards universal payment products that transcend
national borders, time zones, and, with the Internet, even physical space.
Plastic or virtual’’ money, credit, debit, and electronic cash products, inevitably
will displace cash and checks as the money of the future.
Master card International has expanded globally in more locations in the world
than any other card. The card was introduced by Muslim Commercial Bank
Limited in 1995 and now offers card members over 15 million outlets in 232
countries.
• Photo security – the first bank in Pakistan to introduce the enhanced
feature of photograph on the card limiting fraud in case of card of card
loss.
• Welcomed at over 3,000 outlets in Pakistan.
• Provides up-to 45 days Free Credit.
• Joining and Annual Fees to suit you.
24 Hour Customer Service- Call 111-700-700 and you can get information from
MCB customer service representative on new card application or have your
queries resolved anytime of the day.
Cash Advance Facilities available in Pakistan and worldwide.
With a network of over 1,000 branches and a team of dedicated professionals,
MCB is Pakistan’s largest private sector commercial bank.

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MCB ATM CASH CARD

The wide spread acceptability and frequent use of MCB ATM Cards has
prompted the Bank to add more value to the cards which cater to customers
evolving cash needs enabling them to go ahead with ease and convenience. This
reinforces MCB commitment to provide to its customers safe and secure mode of
cash substitute.
MCB CASH CARD is useful means of cash for MCB customers and non
customers like:
• Travelers.
• Businessmen.
• General Public.

ADVANTAGES
MCB CASH CARD enables MCB customers/non customers to meet their day
to day cash requirements and settlement of their commercial personals cash
requirement transactions.

a. SECURE
MCB CASH CARDS are the safest alternative of the cash because the
purchaser can rest assure of its security. If MCB ATM CASH CARD is lost it
would be cancelled immediately and the purchaser would get amount refunded
easily subject to completion of refund formalities.
b. EASE OF USE
MCB ATM cash card is the best because unlike other mode of transfer of
funds/remittance which are drawn on particular branch can only be encashed at
that branch. MCB ATM cash card holder can draw cash from any of MCB ATM
all over the country, m-net members ATM and cirrus member ATMs globally.
MCB CASH CARD is disposable and with a prescribed determined value. When

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the value of MCB cash card is utilized fully the balance amount is nil the card will
be discarded.

SALE PROCEDURE
Sale procedure of MCB cash card is also very simple; anyone who is
customer of MCB or a non customer of the bank may purchase the MCB cash
card with ease and completion of minimum formalities. The purchaser is required
to fill an application form cc-10 and handover the same at the counter of any
authorized online branch of his choice and rest will be done by the friendly staff
of the bank.

DENOMINATIONS
MCB CASH CARDS are issued in following preloaded denominations.
1. MCB CLASSIC (CL) Rs 5,000 (Rupee five thousand)
2. MCB SILVER (SL) Rs 10,000 (Rupee ten thousand)
All the MCB CASH CARDS of different denominations have the same design,
feature, and size which are easily placed in wallet.

FEATURES:
• MCB CASH CARD pin code is confidential and is only known to the
purchaser. It can be changed from MCB ATM Machine.
• MCB ATM CASH CARD if lost or stolen then the same will be immediately
marked “HOT” on the request of purchaser.
• The amount remaining on MCB CASH CARD will be refunded to the
purchaser.
• Loss/theft will only be entertained through the original purchaser.
• Loss/Theft is to be reported to the issuing branch by the purchaser of
MCB.

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MCB MOBILE BANKING


At the forefront of technological excellence, MCB proudly introduces MCB
MOBILE BANKING*. The convenience of accessing your account balance
information and mini statements whenever you want or wherever you may need
them with comfort and peace of mind. MCB Mobile Banking service is available
to all MCB ATM cardholders, 24 hour 365 days.
Just call our Help Line on (021) 111-000-777 or any MCB online branch for
assistance.

MOBILE BANKING AT A GLANCE


MCB Mobile Banking gives you easy and quick access to your account(s) at a
time you find convenient, including all holidays.

BANKING AT YOUR FINGERTIPS

With MCB mobile banking you can:


• Check your balance
• View the last 4 transaction of your MCB account.
A FREE SERVICE
MCB Mobile Banking is a free service ** for MCB account holders who
have an ATM card of an SMS message if charged by the service provider.

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RUPEE TRAVELERS CHEQUE

Muslim Commercial Bank has been at the forefront of providing it’s customers
with new and innovative products and financial instruments that are safe, secure
and profitable. MCB rupee traveler’s cheques were first introduced in 1993 as a
safe way to pay for high valued purchases. The product has been extremely
popular and is used by the customer in all walks of life , for business dealings ,
high value transaction for purchases , MCB rupee travelers cheques are ideal for
every deal. Features of rupee traveler cheques

• MCB Rupee Travelers Cheques are acceptable by major business


establishments, hotels, airlines etc .all over the country.
• Easily available: Buy them from any of the designated branches in
Pakistan.
• Easily enchased: At any designated MCB branch.
• Valid until Used: Validity of Cheques indefinite.
• Exclusive security feature: due to special printing and safety precautions,
cheques cannot be duplicated.
• 24 hours service available at Airports MCB booth Karachi, Lahore and
Islamabad.

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INCOME STATEMENTS for the year


ended on December 31st, 2003-2004-2005-
2006

INCOME STATEMENT 2003 2004 2005 2006


Interest earned 12410392 9083663 17756232 25778061
Interest Income 1746952 4232988 5413071 4991416
Total revenue/Interest
Income-net Rs.14,157,344 Rs.13,316,651 Rs.23,169,303 Rs.30,769,477
Less: Interest
expensed,Return on deposits,
borrowing etc Rs.2,932,693 Rs.2,337,330 Rs.3,925,823 Rs. 5,708,096
Gross Profits Rs.11,224,651 Rs.10,979,321 Rs.19,243,480 Rs.25,061,381
Less: Operating Expenses:
General / Admin. Exp. Rs.7,466,073 Rs.7,244,200 Rs.6,459,490 Rs.6,482,592
Provisions Rs.555,787 Rs.0 Rs.0 Rs.0
Other Provision Rs.50,000 Rs.149,593 (Rs.72,740) Rs.11,411
Bed debt Rs.224,432 Rs.0 Rs.0 Rs.0
Other Charges Rs.59,034 Rs.41,664 Rs.178,841 Rs.66,708
Total Operating Expenses Rs.8,355,326 Rs.7,435,457 Rs.6,565,591 Rs.6,560,711
Operating Profits Rs.2,869,325 Rs.3,543,864 Rs.12,677,889 Rs.18,500,670
Delayed Tax Refund Rs.743,599 Rs.513,852 Rs.340,598 Rs.0
Net Profits Before Taxes Rs.3,612,924 Rs.4,057,716 Rs.13,018,487 Rs.18,500,670
Less: Taxes Rs.1,382,779 Rs.1,626,184 Rs.4,096,072 Rs. 6,358,272
Net Profit After Taxes Rs.2,230,145 Rs.2,431,532 Rs.8,922,415 Rs. 12,142,398
Unappropriated profit and
refund of fixed assets/net-tax Rs.0 Rs.221,805 Rs.248,957 Rs. 4,990,260
Profit Available for
Appropriation Rs.2,230,145 Rs.2,653,337 Rs.9,171,372 Rs. 17,164,824
Transfer to reserve and
dividend Rs.2,488,129 Rs.8,960,710
Unappropriated Profit carry
forward Rs.165,208 Rs.210,662 Rs. 4,990,260
Basic Diluted earning per
share Rs.6 Rs.21 Rs. 23.40

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Balance Sheet

BALANCE SHEET 2003 2004 2005 2006


Current Assets:
Cash Rs.24,053,669 Rs.23,833,253 Rs.26,106,597 Rs.32,465,976
Balences with other
Banks Rs.1,302,592 Rs.5,708,323 Rs.1,406,355 Rs. 6,577,017
Money at call and shot
notice Rs.10,430,450 Rs.10,965,297 Rs.3,693,841 Rs.21,081,800
Investmen- net. Rs.128,276,842 Rs.67,194,971 Rs.87,526,400 Rs. 63,486,316
Advances -net Rs.97,200,179 Rs.137,317,773 Rs.147,896,380 Rs.198,239,155
Total Current Assets Rs.261,263,732 Rs.245,019,617 Rs.266,629,573 Rs. 321,850,264
Operating Fixed Assets Rs.4,582,823 Rs.7,999,821 Rs.8,210,637 Rs. 9,054,156
Other Assets Rs.6,477,064 Rs.6,265,397 Rs.4,735,114 Rs. 11,031,450
Deffered Tax Rs.0 Rs.38,439 Rs. 1,72,373
Total Assets Rs.272,323,619 Rs.259,284,835 Rs.279,613,763 Rs. 342,108,243

Current Liabilities:
Bills Payable Rs.8,396,230 Rs.7,566,684 Rs.8,874,627 Rs. 7,089,676
Deposites and other
accounts Rs.211,511,393 Rs.219,966,057 Rs.224,798,503 Rs. 257,461,838
Borrowing from other
Banks Rs.32,627,951 Rs.8,693,965 Rs.16,482,309 Rs. 23,943,476
Sub-ordinate loan Rs.0 Rs.1,598,720 Rs.1,598,080 Rs.1,597,440
Total Current Liabilities Rs.252,535,574 Rs.237,825,426 Rs.251,753,519 Rs. 290,092,433
Other Liabilities Rs.8,679,262 Rs.6,398,239 Rs.7,755,118 Rs. 11,171,496
Deffered tax liabilities-
net Rs.0 Rs.314,154 Rs.0 Rs. 0
Total Liabilities Rs.261,214,926 Rs.244,537,819 Rs.259,508,637 Rs.301,263,929
Share capital /paidup
Capital Rs.3,065,273 Rs.3,371,800 Rs.4,265,327 Rs. 5,463,276
Reserves Rs.4,379,255 Rs.5,661,553 Rs.8,703,375 Rs.24,662,426
Retained earning Rs.0 Rs.359,340 Rs.1,946,568 Rs.0
Total Stockholders'
Equity Rs.7,444,528 Rs.9,392,693 Rs.14,915,270 Rs. 30,125,702
un appropriated
prot/loss Rs.281,636 Rs.0 Rs.0 Rs. 5,530,973
Surplus on Revalueation
of fixxed Assets Rs.3,382,529 Rs.5,354,323 Rs.5,189,856 Rs. 5,187,639
Total Liabs. &
Stockhldrs' Equity Rs.272,323,619 Rs.259,284,835 Rs.279,613,763 Rs. 342,108,243
Reconciliation TA &
Rs.0 Rs.0 Rs.0 Rs. 0
TL/SE
Number of Common
Shares 650,000 650,000 650,000 650,000

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Ratio Analysis
RATIO ANALYSIS 2003 2004 2005 2006

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Current Ratio 1.03 1.03 1.06 1.109
Working Capital 8728158.00 7194191.00 14876054.00 31757831
Fixed Asset Turnover 3.09 1.66 2.82 3.39
Total Asset Turnover 0.05 0.05 0.08 0.09
Debt Ratio 0.96 0.94 0.93 0.88
Times Interest Earned 0.79 0.87 0.97 3.81
Advance to deposit ratio 45.95% 62.42% 78.62% 76.99%
Gross Profit Margin 79.29% 82.45% 83.06% 81.44%
Operating Profit Margin 20.27% 26.61% 54.72% 60.05%
Net Profit Margin 15.75% 18.26% 38.51% 39.4%
Cash to dwposit ratio 11.37% 10.89% 10.31% 12.61%
Proprietary Ratio or
Equity Ratio 2.73% 3.62% 5.33% 11.93%
Deposit to Total
Liabilities 80.97% 89.95% 83.25% 85.46%
Earnings Per Share Rs.3.43 Rs.3.74 Rs.13.73 Rs.23.39
Equity to assets 2.83% 3.62% 4.97% 8.88%

DUPONT ANALYSIS
Return on Total Assets
(ROA) 0.82% 0.94% 3.19% 3.55%
ROE 29.96% 25.89% 59.82% 34.05%

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RATIO ANALYSIS

1. Profitability Ratios:

Return on Assets Profit after Tax


___________ X 100
Total Assets
Rs. In ‘000’
Years 2003 2004 2005 2006
Profit after Tax 2,230,145 2,431,532 8,922,415 12,142,398
Total Assets 272,323,619 259,284,835 279,613,763 342,108,243
Return on
Assets 0.82% 0.94% 3.19% 3.55%

ROA

3.55%
2006

4
3.19%
2005

3
Years

0.94%
2004

2
0.82%
2003

2001 2002 2003 2004 2005 2006 2007


Return on Assets

Year Return on Assets

Interpretation

This ratio was 0.82 in 2003 and constantly increasing reaches to 3.55 in the year
2006. It is showing a good growth which shows the efficiency of the
management.

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2. Return on Equity Capital

Profit after Tax


____________ X 100
Paid up Capital

Rs. In ‘000’

Year 2003 2004 2005 2006


Profit after Tax 2,230,145 2,431,532 8,922,415 12,142,398
Paid up Capital 3,065,273 3,371,800 4,265,327 5,463,276
Return on Equity
Capital 72.76% 72.11% 209.18% 222.25%

Return on Equity
222.25%
2006

4
209.18%
2005

3
72.11%
2004

2
72.76%
2003

2000 2002 2004 2006 2008 2010


Year

Year Return on Equity Capital

Interpretation
This ratio is showing very strange results. In 2003 it was 72.76 while in 2004 it reached
down to 72.11 but in 2005 again it reached to 205.18 and in 2006 by 222.25% by

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showing a dramatic increase which is a positive but surprising sign. It shows that in 2006
the management has proved itself efficient and able to achieve its targets
4. Debt Ratio

Total Liabilities
____________ X 100
Total Assets

Year 2003 2004 2005 2006


Debt Ratio 0.96 0.94 0.93 0.88

Debt Ratio
2006

0.88
4
2005

0.93

3
2004

0.94

2
2003

0.96

2001 2002 2003 2004 2005 2006 2007 2008


Year

Year Debt Ratio

Interpretation

The debt ratio of bank decreases in the years 2003,2004,2005,2006. This


decrease was due to decrease in liabilities of the bank. Overall bank has very
high debt ration which means that bank depends on its creditors to finance its
assets.

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Time Interest Earned Ratio


EBIT
____________
Interest

Year 2003 2004 2005 2006


Times
Interested Ratio 0.79 0.87 0.97 3.81

Times Interested Ratio


2006

3.81
4
2005

0.97

3
2004

0.87

2
2003

0.79

1998 2000 2002 2004 2006 2008 2010 2012


Year

Year Times Intrested Ratio

Interpretation
Its showed a very sharp increase in the ability of a company to cover its financial
charges.

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Total Asset Turn Over


Total Revenue
____________ X 100
Total Assets

Years 2003 2004 2005 2006


Total Asset
Turnover 0.05 0.05 0.08 0.09

Total Asset Turnover


2006

0.09
4
2005

0.08
3
2004

0.05

2
2003

0.05

2001 2002 2003 2004 2005 2006 2007


Years

Years Total Asset Turnover

Interpretation
This ratio shows the efficiency of the company with which it uses its assets to
generate revenue. The total asset turnover has been increased from 2003-2006.
This shows that bank is efficiently using its assets to generate revenue.

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6. Gross Profit Margin

Gross Profit
____________ X 100
Total Income

Years 2003 2004 2005 2006


Gross Profit
Margin 79.29% 82.45% 83.06% 81.44%

Gross Profit Margin

81.44%
2006

83.06%
2005

3
82.45%
2004

2
79.29%
2003

2001 2002 2003 2004 2005 2006 2007 2008


Year

Years Gross Profit Margin

Interpretation
The above chart shows that Bank can meet the operating expenses easily and
can earn good profit.

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Net Profit Margin


Profit after tax
____________ X 100
Total Income

Years 2003 2004 2005 2006


Net Profit
Margin 15.75% 18.26% 38.51% 39.40%

Net Profit Margin

39.40%
2006

38.51%
2005

3
18.26%
2004

2
15.75%
2003

2001 2002 2003 2004 2005 2006 2007


Years

Years Net Profit Margin

Interpretation
Net profit margin is increasing every year which shows clearly that bank is doing
good business and earning profits.

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10. Earning Per Share

Profit after Tax


_____________________
Total No. of Equity Shares

Rs. In ‘000’

Years 2003 2004 2005 2006


Profit after Tax 2,230,145 2,431,532 8,922,415 12,142,398
No. of Equity Shares 650,000 650,000 650,000 650,000
Return on Equity
Capital 3.43 3.74 13.73 18.68

EPS
18.68
2006 2005

4
13.73

3
2004 2003

3.74

2
3.43

1990 1995 2000 2005 2010 2015 2020 2025 2030


Year

Years Return on Equity Capital

Interpretation
Earning per share is also showing the same kind of trend. In 2003 it is 3.43 and
constantly increasing reaches to 18.68 which is a positive sign and shows the
efficiency of the management.

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11. Rate of Return on Loans/Investments.


Interest Income
_____________ X 100
Total Loan

Rs. In ‘000’

Year 2003 2004 2005 2006


Interest Income 14,157,344 13,316,651 23,169,303 30,769,477
Total
Loan/Investments 128,276,842 67,194,971 87,526,400 63,486,316
Rate of Return on
Loans 11.04% 19.82% 26.47% 48.46%

Returns on Investments

48.46%
2006

4
26.47%
2005

3
19.82%
2004

2
11.04%
2003

2001 2002 2003 2004 2005 2006 2007


Years

Year Rate of Return on Loans

Interpretation
Rate of return is also showing the same kind of trend. In 2003 it is 11.04 and
constantly increasing reaches to 48.46 which is a positive sign and shows the
efficiency of the management.

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12. Working Capital:


Current Assets / Current liabilities

Rs. In ‘000’

Years 2003 2004 2005 2006


Current Assets 261,263,732 245,019,617 266,629,573 321,850,264
Current liabilities 252,535,574 237,825,426 251,753,519 290,092,433
Working
Capital 8,728,158 7,194,191 14,876,054 31,757,831

Working Capital
31,757,831
2006 2005 2004 2003

4
14,876,054

3
7,194,191

2
8,728,158

0 5000000 1000000 1500000 2000000 2500000 3000000 3500000


0 0 Years 0 0 0 0

Years Working Capital

Interpretation
Working capital measure the firm overall Liquidity. This ratio has shown a
decreasing trend from 2003 to 2004. In 2003 it was 8,728,158 and in 2004 it is
7,194,191. This shows that the bank liquid Assets is decreased .Then increasing
trend in 2004 to 2005 and from 2005-2006 31757831 shows the better
performance of management

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13. Current Ratio:

Current Assets / Current liabilities

Rs. In ‘000’

Years 2003 2004 2005 2006


Current Assets 261,263,732 245,019,617 266,629,573 321,850,264
Current liabilities 252,535,574 237,825,426 251,753,519 290,092,433
Current Ratio 1.03 1.03 1.06 1.109

Current Ratio

1.109
2006

4
2005

1.06
3
2004

1.03

2
2003

1.03

2000 2001 2002 2003 2004 2005 2006 2007 2008


Year

Years Current Ratio

Interpretation:
The current Ratio measure the firm ability to meet its short term obligation.
A current ratio 2 is acceptable, but value acceptability depend upon industry in
with the firm operates. The Graph showing the same kind of trend in 2003 to
2006. Which is a positive sign and shows the bank position to meet its short term
obligation is getting better.

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14. Proprietary Ratio or Equity Ratio:

Shareholder’s fund
____________ X 100
Total Assets

Rs. In ‘000’
Year 2003 2004 2005 2006
Shareholder Fund 128,276,842 67,194,971 87,526,400 63,486,316
Total Asset 272,323,619 259,284,835 279,613,763 342,108,243
Proprietary Ratio or
Equity Ratio 2.73% 3.62% 5.33% 11.93%

Equity Ratio

11.93%
2006

4
5.33%
2005

3
3.62%
2004

2
2.73%
2003

2001 2002 2003 2004 2005 2006 2007


Year

Year Proprietary Ratio or Equity Ratio

Interpretation
this ratio measures the proportion of fund provided by the shares holder of the
bank in terms of total assets. the figures of these ratios calculated shows the
increasing trend since last three years. In 2003 figure was 2.73 which shows that
funds provided by shares holders is 2.73 % of the totality of funds in the bank.
while this figure is 3.62 in 2004 and similarly in 2005 it is 5.33% with high
increase as compared to 2004while in 2006 it is 11.93% these figures shows the
intension of sharers holders to deposit the funds in their own bank.

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SWOT Analysis
DEPARTMENT OF MANAGEMENT SCIENCES 97
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When we go for the internal analysis of the MCB it indicates many
areas where it posses strength and a competitive edge over others
as well as there are some weakness in its structure and in
operational activities .

STRENGTHS:

• Management is taking initiative in every field and making


innovations to serve their customers better.

• MCB has a qualified management in their knowledge and


experience and bank takes benefits from their expertise.

• MCB is injecting new qualified staff on regular bases.

• Having a large scale of deposits, MCB is providing an efficient


service to their customers in the form of giving loan to different
sectors of the economy.

• Over 900 branches network enables of the MCB to serve the


maximum areas of the economy.

• Being a private Bank, MCB does not observe any sort of


political influence.

• MCB is charging less rate of markup from their customers on


advances as compared to other banks with minimum hurdles of
operations.

• MCB’s Master Card and ATM card are becoming more popular
among people huge numbers of people are using this facility.

• Most of MCB’s branches are computerized; high investments


are being made in technology, using SWIFT and other fastest
sources for delivering the messages.

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• The Account and Products are competitive in market against the
nationalize commercial banks as well as privatize Commercial bank

• MCB is the pioneer in introducing the Rupee Traveler Cheques


in the country and are widely used in the business
transactions.

• MCB credit cards are used all over the world as well as in Pakistan.
• The most industries & organizations have their accounts with MCB.

• First bank to be privatized, which has now become the leader in market
with largest on-line ATM network in the country.

• Extension and improvement in services to domestic as well as foreign


customers.

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WEAKNESSES:

• MCB being a private bank cannot pursue its customers, as


they prefer the government banks to deposit their money.

• MCB is facing an internal politics problem.

• MCB has few foreign branches that is why it has to pay large
commissions in business with others countries banks.

• MCB has large scale of advances so has a high level of Bad


Debts; this indicates its internal weakness for recoveries of the
loans.

• There is a need of new branches in many developing areas.

• In some cities the number of ATM are greater than the requirement and
some potential zones are missing them.
• MCB RTC. Market leading but it is useable in Pakistan only.
• Some potential zones have no ATM facility.

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OPPORTUNITIES:

• MCB has an opportunity to install the Automated Teller


Machines in all over the country.

• MCB can develop a nationwide systematic network of On-Line


branches.

• There is potential to grow in banking sector. The use of


advance banking techniques and technology has become an
opportunity for the banks to be a leader in business sector.

• Customers' feed back on different products and accounts can really


improved the bank performance and encouraged the atmosphere for other
future policies.
• Due to efficient and experienced management group, MCB can also
improve well and expand its foreign operation successfully.

• Increasing need and potential of leasing in Pakistan provide MCB an


opportunity to utilize its skills and efficiencies in leasing business as well.

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THREATS:

• Inconsistency in government's policies regarding to business and


economic sector.

• Loss of confidence of overseas prospects/customers due to freezing of


accounts.

• Government Banks when privatized, then they produce stiff


competition to MCB.

• A rapid capture of market by Askari Commercial Bank Limited.

• Increasing number of foreign banks in the country.

• MCB has attained a status in the country, the growth of other


bank are potential threat for the Bank. Different schemes
launched by other banks because difficulties and competition
is increasing.

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Suggestions and
Recommendation
Upon the completion of my internship program with MCB Limited, I offer the
following recommendations:
• International Branches should be opened instead of relying on
foreign banks. Bank should increase the foreign contact
through its own branches.

• An effective recovery system should be formulated in order to


block the increasing bad debts.

• By an employee, Job Rotation is not accepted willingly and it


decreases both performance and satisfaction. It should be
changed.

• Downsizing has created frustration among employees and work


burden on the employees has increased which is demotivating
employees.

• Internal politics and lobbying should be removed which has


bad impact on the performance of the bank.

• Bank should hire the fresh MBA persons instead of selecting


the commerce graduates.

• An inquiry or a reception desk should be established in order to direct and


give information to customers as I noticed that many people came in to
ask for various types of information and there was not any one in
particular to deal with them.

• The line of services to the customers could also be increased.

• There should be market research and more branches in the potential


areas should be opened.

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DEPARTMENT OF MANAGEMENT SCIENCES 105


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Conclusion
DEPARTMENT OF MANAGEMENT SCIENCES 106
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MCB should continue with the same spirit to serve the Pakistani citizens in
the country and all over the world. The financial position of the bank is very
strong, as compared to some of the nationalized banks and even some of the
private banks. MCB has tried to provide the best services and safety to the public
by introducing the Rupees Travelers Cheques and by having the largest network
of Automated Teller Machines. The environment in MCB is a very friendly
environment, which is really impressive. The employees try to help each other in
times when there is a lot of work on somebody else’s hand and this is to be
complemented.
In general and in short MCB is destined to go places given time and more
thorough planning.
At the end we can say without any confusion that MCB is preferred
provider f quality financial service with responsibility and profitability and to be
best place to work.

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DEPARTMENT OF MANAGEMENT SCIENCES 108

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