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Service-Related Complaint
Before you make a complaint
There are steps you can take to try to resolve your concerns. First, try to resolve the matter with the employee you have been dealing with or call the telephone
number provided in the Canada Revenue Agency's (CRA) correspondence. If you do not have contact information, go to canada.ca/cra-contact.
If you still disagree with the way your concerns were addressed, you can ask to discuss the matter with the employee’s supervisor. This is often the fastest way
to resolve your concerns. If you are still not satisfied, you can send a service-related complaint by filling out this form.
City
Daytime telephone number Alternate telephone number Best time to contact you
Did you previously send Form T1013, Authorizing or Cancelling a Representative, Yes – go to Section 3.
Form RC59, Business Consent for Access by Telephone and Mail, or a letter of
authorization for this person? No – enter the following information.
Mailing address (Apt No – Street No, Street name, PO Box, RR) City
Province or territory (or country, if outside Canada) Postal or ZIP code Telephone number
As the complainant identified in Section 1 of this form, I authorize this person to discuss this complaint with the CRA on my behalf. This person is not authorized
to request any changes to my account.
Personal information is collected under the Income Tax Act and the Excise Tax Act to administer tax, benefits, and related programs. It may also be used for any purpose related to the
administration or enforcement of the Act such as audit, compliance and the payment of debts owed to the Crown. It may be shared or verified with other federal, provincial/territorial
government institutions to the extent authorized by law. Failure to provide this information may result in interest payable, penalties or other actions. Under the Privacy Act, individuals
have the right to access their personal information, request correction, or file a complaint to the Privacy Commissioner of Canada regarding the handling of the individual’s personal
information. Refer to Personal Information Bank CRA PPU 571 on Info Source at canada.ca/cra-info-source.
General information
What is a service complaint? Where do you send this form?
Generally, service-related complaints refer to the quality and timeliness of There are three ways you can send this form and supporting documents:
the CRA's service.
Online, using the "Submit documents" service at any of the following:
You can make a complaint if you are not satisfied with the service that you
received from the CRA. Service complaints can be about the following: • My Account at canada.ca/my-cra-account, if you are an individual
• mistakes that could result in a misunderstanding or omission • My Business Account at canada.ca/my-cra-business-account, if you
are a business owner
• undue delays
• Represent a Client at canada.ca/taxes-representatives, if you are an
• employee behaviour authorized representative or employee
• poor or misleading information By fax, at the following numbers: