A

SUMMER PROJECT REPORT

ON
“Customer Satisfaction Towards Hero bikes”
AT DUA MOTORS, ROURKELA

Submitted for the partial fulfillment of the

Master of Business Administration
Under BPUT
BATCH : 2017-2019

Under the guidance of

FACULTY GUIDE: COMPANY GUIDE:
SWAPNA MENON MR.ALOK SAMAL
RIMS, Rourkela SALES MANAGER

Submitted by: MD. SHARIQUE NADEEM

ROLL NO:1706260047
 DECLARATION

I do hereby declare that, this project report entitled Customer Satisfaction of

hero two wheelers in Dua Motors Pvt. Ltd. ,Rourkela” , being submitted by me
to the “ BPUT” in partial fulfillment for the requirement of the Master of
Business Administration, as a part of curriculum is the result of my own efforts
and original piece of work done by me.

This report has not been published or submitted previously for the award of
any degree from any other university or any other institute.

Date
Signature
Place
 CERTIFICATE OF THE INTERNAL GUIDE

This is to certify that the work entitled “A study on Customer Satisfaction of

Hero two wheelers in Dua Motors Pvt. Ltd., Rourkela” is a part of internship
project report done by Md Sharique Nadeem, studen of MBA final year of
Rourkela institute of Management Studies, Rourkela, bearing Roll
No.1706260047, under my guidance and supervision for partial fulfillment of
MBA curriculum of “BPUT”.

To the best of my knowledge and belief, this project report embodies the work
of the candidate himself, has been duly completed and is up to the standard
both in respect of contents and language for being referred to the examiner.

Place: Rourkela Faculty Guide:

Date: SWAPNA MENON
RIMS, Rourkela
 CERTIFICATE OF INTERNSHIP PROJECT

This is to certify that Mr MD SHARIQUE NADEEM, currently pursuing his MBA

from ROURKELA INSTITUTE OF MANAGEMENT STUDIES, Rourkela, has
successfully completed his internship project entitled “Study of advertising and
sales promotion of two wheelers in Dua Motors in Rourkela.” From
10.06.2018 to 20.07.2018 in our organization-Dua Motors, Rourkela.

The student has exhibited keen interest during the training and his conduct
was very good during the program. We are quite impressed with his dedication
and hard work. The project is acknowledged as extremely analytical and
informative in nature and content. We hope for his best and also wish his good
success in all his future endeavors.

Place: Rourkela Mr.Alok Samal

Date: Sales Manager
Dua Motors
 ACKNOWLEDGEMENT
The research work embodied in the project has been carried out under the
guidance and supervision of Prof. SWAPNA MENON for the co-operation and
encouragement he has extended to me.

I would like to express my sincere thanks to Mr. Alok Samal of DUA MOTORS
PVT. LTD. For permitting to do my project work in their esteemed organization.

I respectively express my indebtedness for this encouragement and keen

interest throughout the course of project work.

I am grateful to DUA MOTORS PVT. LTD. Rourkela and my project guide for
their support and constant source of help during the project.

I finally extend my whole hearted thanks to all my family members and friends
for their kind co-operation and contribution during the course of my project
work.

MD SHARIQUE NADEEM