Concept Plan - Nagpur Smart City Proposal - 17122015

India’s Heart, Nagpur Smart
Smart Cities Challenge

Concept Plan
November 2015
Nagpur Municipal Corporation
Contents
Smart City Context ............................................................................................................... 4
Nagpur City Profile ............................................................................................................... 5
2.1 An Introduction to Nagpur City ............................................................................................... 5
2.2 Baseline information ............................................................................................................... 5

2.3 Key performance indicators .................................................................................................... 6
Extensive Citizen Engagement – A game changer for better planning and service delivery .... 12
3.1 Broad-basing citizen engagement......................................................................................... 12
3.2 Indian and Global Best practices that can be replicated in Nagpur...................................... 17
3.3 Citizen feedback .................................................................................................................... 18
Vision and sub goals ........................................................................................................... 20

4.1 Link between the Vision, city profile and the city self-assessment ...................................... 20
4.2 Vision – Economic, social, environmental and spatial components ..................................... 21
4.3 Impact of the vision on: Economic activity, sustainability and inclusivity ............................ 21
4.4 Link to sub-goals and National goals..................................................................................... 22

Strategic Plan ..................................................................................................................... 24
5.1 Pan-city project/solution and exemplary area-based projects............................................. 24
5.2 Approach and Methodology followed in selecting/ identifying the nature and extent of pan
city proposal and location of area based developments.............................................................. 24
5.3 Rationale for choosing the approach which is most appropriate for the areas and for
achieving the sub-goals of the city. .............................................................................................. 25
Annexure I – Citizen Engagement – Vision and Aspiration survey form ................................. 33
Annexure II – Minutes of the Meeting (Focus Group Discussions) ........................................ 35

Annexure III – Focus Group Discussions presentation .......................................................... 61
Annexure IV – Photographs of the Citizen Engagement Activities ......................................... 99
1
List of Tables
Table 2-1: Baseline information ............................................................................................................. 5
Table 2-2: Increase in number of assessed properties ........................................................................... 7

Table 2-3 Property Tax Collection ........................................................................................................... 7
Table 2-4: Trip length based on types of mode ...................................................................................... 9
Table 3-1: Crowd Sourcing the Vision ...................................................................................................15
Table 3-2: Strategic Stakeholder Workshop Schedule and Invitees .....................................................16

Table 3-3: Case studies highlighted during the Consultation process ..................................................18
2
List of Figures
Figure 5-1: Maps showing built up area growth of city ........................................................................26
Figure 5-2: Map of the city showing different typologies of settlements ............................................27
Figure 5-3: Built vs Open Spaces in core city areas...............................................................................28
Figure 5-4: Built vs. Open spaces in planned layouts............................................................................29
Figure 5-5: Built vs. Open Spaces in Peripheral-unauthorized layouts .................................................29
Figure 5-6: Map showing the grey areas of the city lacking core infrastructure ..................................31
3
Smart City Context
Throughout history, a city’s evolution has been marked by the needs of its residents and by its ability
to integrate new innovations into its structure and way of life. In this regard, it is important to note
the fundamental role played by technology.
Water and sanitation distribution networks, electricity and gas networks and intercity transport
systems are all clear examples of technological applications that have changed city life. The next step
in this constant process of evolution will undoubtedly focus on the introduction of ‘smart’ urban
infrastructure and service management through the application of information and communications
systems.
The evolution of cities in the 20th century was dictated by modernization and the application of
technology. Twenty-first century cities will evolve according to their ability to assimilate ‘intelligence’
based on the emerging concept of the Smart City.
Sensor networks and information processing systems are fundamental to the Smart City. These
networks of sensors collect information on the operational status of the various systems and services
for analysis by information processing systems, often in real time, in order to improve their
management and performance.
However, Smart cities is a work-in-progress model. In most cases, cities are still in the experimentation
stage, but full scale rollouts are increasingly taking shape. There are many moving parts to smart city
initiatives. The technology components may include sensors, devices, network infrastructure, wireless
connectivity, software, machine-to-machine learning, analytics, apps, security safeguards, and system
management. The technologies are quickly coming together to form complete solutions. However,
entrenched processes often require a complete makeover. People, city staff, political leadership,
citizens, and local businesses, may need training, support or even convincing that smart city initiatives
are a worthwhile pursuit. The process and people elements always take longer than expected, which
means smart city growth will see some short-term gains and many more long-term gains.
The Smart City is becoming a reality with the development of demonstration projects throughout the
world in cities such as Amsterdam, Barcelona, Dubai, Helsinki, San Diego, Santander and San Francisco,
among others. In Andalusia, a pioneering Smart City Project is underway in Malaga which is facilitating
the evaluation of several systems.
In the Indian Context, the Smart cities idea has to be rooted in deep-seated reforms which can allow
for incremental changes and technology interventions in making various services more citizen centric
and user friendly. Our experience in the urban sector suggests that the essential ingridients for Indian
cities to become ‘Smart’ are not only the technological interventions, but also the intrinsic systemic
reforms that will enable technological interventions to deliver value to citizens.
4
Nagpur City Profile
2.1 An Introduction to Nagpur City

Located in the north eastern part of Maharashtra, Nagpur is traditionally known across the country
for its oranges. It is one of the important cities in the central India and also the third largest urban
agglomeration in the state, only after Mumbai and Pune. It is also considered to be second greenest
city in the country.
As per census 2011, the city has a population of 24.28 lakhs. Between 2001 and 2011, Nagpur City
population grew by close to 25% while the District population grew by roughly 27%. Average
population density of the city is 108 persons per hectare (PPH). However, core area densities vary
from 400-1000 PPH.
Nagpur City is a key growth driver for the district; 72 per cent of workforce in the City is employed in
the Tertiary sector; trade, hotels and restaurants employ roughly 36% of the entire workforce in the
city. The workforce participation ratio is 34 percent, which is very low compared to other cities of
similar size. The district roughly contributes five percent of the states GDP.
Nagpur has witnessed a visible enhancement in terms of infrastructure improvement. Majority of
these were on account of projects implemented under the erstwhile JnNURM programme. Some of
the breakthrough projects such as 24x7 water supply, reuse and recycle of treated sewage, smart
street lighting etc. will have a positive influence on the overall quality of life in the city. Although there
are some gaps in terms of sewerage, sanitation, municipal waste, roads and other basic services,
corresponding improvements have already been planned.
Iconic projects such as metro rail, Nag river front development, underground ducting of electricity
cables, CCTV surveillance, smart police stations etc. will further accelerate Nagpur’s ambition of
becoming a smart city. Investments in MIHAN and roll out of GST will deliver the much desired impetus
to the city’s economic appetite.
2.2 Baseline information

For cities to become Smart, it is critical for them to realistically assess their existing situation and then
decide the priority areas where the introduction of Smart features would enhance service delivery. It
is, therefore, important for cities to measure their preparedness. This section briefly profiles the
baseline information of the city. The section also highlights the key potential areas which can help
Nagpur transform into a Smart City.
The table below provides a quick assessment of the city’s readiness and performance in terms of
various considerations that will enable Nagpur to achieve the smart city sub-goals.
Table 2-1: Baseline information
Total Score
# Criteria
Score Obtained
Percentage of Increase over Census 2011 or Swachh Bharat baseline

1. 10 10
on number of Household sanitary latrines (whichever is less)
5
Making operable Online Grievance Redressal System with response

2. 5 5
being sent back to complainant
3. At-least first monthly e-newsletter published 5 5
Electronically placed project-wise municipal budget expenditure

4. 5 5
information for the last two financial years on the website
5. levy compensatory penalty for delays in service delivery 5 5
Collection of internally generated revenue during the last three

6. 10 10
years
7. Payment of salaries by NMC up to last month 5 5
8. Audit of accounts of FY 2012-13 5 5
Percentage contribution of tax revenue, fees and user charges, rents

9. and other internal revenue sources to the ULB Budgeted receipts 10 10
(actuals in 2014-15)
10. Percentage of establishment and maintenance cost of water supply 10 7.5
Percentage contribution of internal revenue sources (self-

11. 10 10
generated) used for capital works during FY 2014-15
12. Percentage of City-level JnNURM Reforms achieved 10 7.5
Percentage of JnNURM projects completed, which were sanctioned

13. 10 5
during the original Mission period (up to March, 2012)
14. Total 100 90
Source: Nagpur Municipal Corporation
2.3 Key performance indicators

Besides the above indicators, there are a few key performance indicators that attempt to measure the
capacity of the city to meet the expectations of the citizens. These key performance indicators are:
 Operational efficiency
 Change in traffic situation
 Changes in administrative efficiency
 Change in availability of affordable housing
The succeeding sections present the performance of the city on the above indicators and their
respective sub-indicators.
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2.3.1 Operational efficiency

2.3.1.1 Average time taken to issue building permission
According to the Town Planning Department, NMC has deployed an Auto DCR software which has
reduced the time taken to issue building permits from 60 days to 20-25 days, so long as the submitted
drawings are in conformity with the requirements. NMC is attempting to reduce timelines further
through simplification of the permission process.
2.3.1.2 Increase in property tax assessment and collections
Number of assessed properties has also increased from 4.7 in 2012 to 5.21 lakh properties in 2015.
Coverage of properties assessed is more than 90 percent. Total property tax collection during the FY
2014-15 is ~80 percent.
Table 2-2: Increase in number of assessed properties
FY Total Properties (in lakhs) Total Properties assessed (in lakhs)
2010-11 5.16 4.57
2011-12 5.72 4.71
2012-13 5.34 4.82
2013-14 5.39 4.9
2014-15 5.78 5.21
Source: Tax Department, NMC
Table 2-3 Property Tax Collection
Current Arear Collection

Current Demand Arrear Demand
FY Collection (in collection (in efficiency
(in Lakhs) (in lakhs)
lakhs) lakhs) (percent)
2010-11 8980 7615 6631 6966 82
2011-12 10269 14341 7553 5981 56
2012-13 9832 11246 9201 7531 79
2013-14 11780 11220 9912 8998 82
2014-15 12640 13069 11385 9178 80
Source: NMC property tax department
2.3.1.3 Scheduled electricity outages in month

Scheduled outages in the city are either on account of supply deficit or scheduled utility maintenance.
As per Maharashtra State Electricity Distribution Company Ltd (MSEDCL) records, in 2012, the
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scheduled outages were more than 1950 hours a month. On account of combined operational
efficiency improvement efforts, the number of outages has reduced considerably. In 2014, the
scheduled outages were reported to be only 1093 hours a month.
2.3.1.4 Unscheduled outages in a month
Unscheduled electricity outages also convey a decreasing trend in the city. As per the MSEDCL
information, unscheduled outages have reduced from more than 370 hours to only 232 hours a month
at an average rate of nearly 37 percent.
2.3.1.5 Reduction in NRW/UFW and T&D losses
Under the 24*7 system pilot project, for 15000 connections, the NRW measured to be 51 percent in
2008. In 2011, NRW has reduced to 32 percent (a nineteen percent reduction). (Information based on
Revised CDP, March 2015).
Power pilferage and transmission losses were as high as 35 percent in 2012. In 2015, the T&D losses
are only 23.5 percent. The water supply system is being managed by a private franchisee under the
PPP mode which has brought in efficiencies. (Information based on discussion with MSEDCL executive
engineer)
2.3.1.6 Increase in percentage population covered by grid based power
As per census 2011, more than 98 percent of households in the city limits have access to conventional
grid based power supply. Roughly 1.7 percent use non-conventional power. Only 0.3 percent of the
households do not have power supply connection. Grid based power supply has increased at an
average rate of 8 percent per annum.
2.3.1.7 Water and sewerage charges collected as percentage of current annual demand
In 2014-15, the current demand of water supply related charges was Rs. 105.8 crores. Against this a
recovery of 92.2 crore is observed. Efficiency of collection of charges related to water supply in the
past three years has been more than 85 percent of the demand. There is no sewerage charge collected
by NMC. However a sewerage tax is collected as part of property tax. (Information based on Orange
City Water Limited (OCWL) demand, collection and balance statement)
2.3.1.8 Property tax collection as a percentage of annual demand
Based on the demand collection balance sheet maintained by NMC property tax department, property
tax collection efficiency against current demand has been 90 percent (during the last three FYs).
Against the current demand of Rs. 126.40 Cr (FY 2014-15), NMC has collected Rs. 113.8 Cr.
2.3.1.9 Cost management interventions like location tracking of vehicles, ambient light sensors etc.
NMC is installing smart LED street lighting. A pilot installation of more than 250 street lights in the civil
lines area has already been completed. Installations are connected to smart meters and smart
controllers for remote monitoring. Two stage dimmable LED fixtures are used. This has reduced the
energy consumption by more than 50 percent. In the first phase, 27000 streetlights will be replaced.
The project is being implemented on PPP basis.
In addition, NMC is implementing solar city project under which more than 1800 solar water heaters
were distributed on subsidized rated. NMC has made an alternate renewable power supply
arrangement at the main office building by installing solar panels. There is a target of ten percent
reduction in conventional power through alternate renewable sources. (This information based on
discussion with Executive engineer, electrical department, NMC)
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2.3.2 Improvement in traffic situation in the city

2.3.2.1 Average traffic speed
The average vehicular speed during peak hours on major roads in the city varies from 25 km/h to 30
km/h. Non-peak hour speed varies from 30 km/h to 35 km/h. In a speed-delay survey conducted
during 2008, the average speed on major roads (NH7, Amravati road, Central avenue road etc.) was in
the range of 30-35 Km. (This information is based on NMC’s comprehensive mobility 2008 and NIT
mobility master plan 2014)
2.3.2.2 Average commute time and distances for different groups
As per the NMC’s mobility master plan 2008, the average trip length is 5.8 Km (excluding walking).
Average travel time is around 20 mins. However, as per recent mobility plan prepared by NIT, the
average Trip Length (TL) and Travel Time (TT) for different groups is;
Table 2-4: Trip length based on types of mode
Commuter group Trip Length
6.8 Km
5.50 Km
9.40 Km
3.8 Km
4.5 Km
Source: NIT Mobility Master Plan 2014
2.3.2.3 Availability of pedestrian facilities

As per the NIT mobility master plan 2014, more than 71 percent of the road network in the city has
paved footpaths. Although there are foot paths in the city, availability of uninterrupted and un-
encroached facility is limited. Footpath designs are not friendly to senior and differently abled citizens.
2.3.2.4 Availability of public transport
The public transport facility in the city is fairly limited. Only 8 buses per lakh population are available
as against a norm of 40. Despite a bus fleet of 470, only 170-200 buses are operational. Coverage of
bus services is also inadequate. Most of the peripheral areas are not served. Average waiting time is
15 minutes. (This information based on NIT mobility master plan 2014)
2.3.2.5 Congestion intensity on arterial roads
Based on the mobility plan prepared by NIT in 2014, it is clear that Wardha road and Raipur road cater
to the daily majority traffic in the city. More than one lakh passenger car units (PCU) pass through
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these roads. While highest peak hour traffic of 1861 PCU is observed at Raipur road, Katol road
observes the lowest peak hour traffic (318 vehicles) flow in the city.
2.3.3 Improvement in administrative efficiency

2.3.3.1 Overall attendance of functionaries
At present, there are 8136 on roll NMC employees. Till 2013, attendance musters were maintained
for marking attendance. NMC rolled out the bio-metric attendance system in 2013 with the objective
of improving timeliness, accountability and thereby the overall efficiency. Of the total on roll
employees only 2131 have been covered under the biometric attendance system. Employee
attendance is linked to monthly salary. This has further improved the overall attendance of
functionaries. NMC has also incentivised regular attendance and performance through programmes
such as ‘best employee of the month’.
2.3.3.2 Two-way communication between citizens and administration
Two way communication between government and public is necessary for high quality governance
outcomes. Citizens should feel that their inputs are being taken keenly. To this end NMC has
developed an android based application “NMC on Mobile”. The application enables citizens to register
grievance on the go. Similarly, NMC also operates a helpline number to assist citizens. Further, the
two way communication between citizens and government is stimulated through the online web
based grievance module. Citizens can register a complaint on the website. A token number will be
generated for future reference of the citizen. Once addressed, the citizen will be informed either
through an e-mail or through SMS.
2.3.3.3 Use of e-governance to enable hassle free access to statutory documents
NMC has implemented 61 e-governance modules. Citizens can now access property tax bill, birth and
death certificate and marriage certificate online. NMC has also placed all necessary documents, under
the Right to Information Act, on its website for easy access. The Corporation has also developed an
android based application to access these services.
2.3.3.4 Dashboard that integrates analytics and visualization of data
A dashboard module to integrate information from all departments and produce a business
intelligence report to take informed decision was developed under the e-governance project.
However, this module is not in use at present due to various reasons such as resistance to change.
2.3.3.5 Availability of basic information relevant to citizens
Information related to municipal budget, status of various projects, city development plan,
information related to services, sanctioned building plans, list and contact details of officials etc. is
available. The information available on the website is static in nature. Also, information about civic
service or applications, documentation required, procedures, etc. is not easily available. There is no
single point contact (or a help desk) to address citizen’s queries.
2.3.4 Availability of affordable housing

6246 housing units covering 18 slums in the city were to be built under BSUP program. However, till
date only 250 housing units have been complete and handed over. Primary reason for the delay was
resistance from slum dwellers. A revised scheme of in-situ redevelopment of 1206 dwelling units has
been proposed to cover 7 slum communities. Similarly, in-situ construction of 3292 new affordable
10
houses on same footprint has been proposed. The work on this front is under progress. (The
information is based on revised CDP prepared in March 2015)
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Extensive Citizen Engagement – A game changer for better

planning and service delivery
Sporadic citizen engagement has been observed in the development planning process in Nagpur.
Several decisions and projects do not involve citizens and stakeholders. Nagpur Municipal Corporation
has seized the opportunity provided by the Smart Cities programme and has launched a very extensive
citizen engagement programme with the objective of engaging with the largest possible number of
citizens to strategize and implement programmes that will make India’s Heart, Nagpur Smart.
The citizen engagement agenda is being implemented in three parts. The three part strategy is to
ensure that citizens are involved at each stage of the proposal preparation process thereby making
Nagpur’s Smart City Proposal preparation a truly Citizen driven exercise.
 The First part focused on popularising the Smart City programme, generating curiosity and
creating a city-wide buzz and dialogue. This was done through media campaigns and a Smart
City Idea Challenge;
 The Second part is being executed in two distinct formats. The first format is focused upon
reaching out to every household in Nagpur for developing a Vision for making Nagpur a Smart
City. This is being done through a simple one page layout which asks citizens to express their
Vision for Nagpur. This is also supported through various Strategic Stakeholder Consultations
in form of Focus Group Discussions with various eminent citizens, professionals, sector
experts, business leaders etc. Also, the young citizens were involved through an Essay
Competition on “Nagpur of My Dreams”. The second format focuses upon reaching out to the
citizens through open forums with the results of the Vision development exercise to zero in
on the Pan-City initiatives that the city will take up.
 The Third part will focus on area based interventions and will aim to (a) generate consent on
area based interventions and (b) generate consent of people in the select area based
interventions.
3.1 Broad-basing citizen engagement

3.1.1 Ideating through Citizens
A Smart City Idea Challenge was conceived and was promoted; a dedicated web-portal
www.smartcitynagpur.com was developed and the citizens were encouraged to provide their ideas
for making Nagpur a Smart City. The top 3 ideas will be rewarded by NMC; the Best Idea would be
titled “Jhakkas Idea”.
An aggressive promotion campaign was undertaken by the NMC to promote the Smart City Idea
Challenge. The Idea Challenge was also aggressively promoted through the FM Radio channels like
93.5 RED FM, 98.3 RADIO MIRCHI etc.
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Engagement with Extent Inclusion Date
More than 2000

Students and citizens Students,
Citizens and Promotions were held
(VNIT, Shantiniketan, Intellectuals,
Students were part between 10th August and
Raisoni College, Citizen Eminent Citizens,
of these promotion 25th August 2015
Groups etc.) Citizen Groups
events
A total of 1365 entries have been received and are under Final Evaluation currently.
3.1.2 Aggressive and Extensive Media Campaign

A sustained and aggressive media campaign was also rolled out in parallel to the Smart City Idea
Challenge contest. The campaigns were run through the Sakal and Times of India newspapers. These
campaigns were organized between August and September.
The objective was create a discussion on Smart City by providing views from various citizens and
eminent personalities. These campaigns have provided valuable insights into what the common man
is expecting as Nagpur starts preparing its ascent towards becoming a Smart City.
The Sakal group also organised Focus Group Discussions on various aspects which provided various
ideas as City prepares it Smart City Proposal.
A brief of these campaigns and FGDs has been provided in the below matrix:
Coverage
Newspaper Who was included Dates
Type
Between 10th
Times of ¼ page Over 50 opinions from Citizens, Business
August and 30th
India Columns Leaders, Expert Professionals
August, 2015
Think pieces and Focus Group Discussions
Coverage
Newspaper Groups Included and Topics Covered Dates
Type
Over 100 participants ranging from Subject

Matter Experts, Professionals, Business Leaders,
Academicians and various other eminent
½ to Full citizens. From 1st
Sakal page September to
columns Topics covered ranged from senior citizens, Ongoing
water and sanitation, traffic and transportation,
development of fringe areas, governance,
capacity building and others
Samples of the campaign have been included in the presentation Annexed to this document.
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3.1.3 Elected Representatives’ Involvement

The NMC had organised a workshop which was Chaired by the Mayor and all the elected
representatives were invited were invited to the workshop. The objective of the workshop was to
sensitise all the elected representatives with respect to the Smart City programme and seek their
involvement in the same.
Approximately 80 elected representatives (of which almost 30% were Women) participated in the
workshop and provided their views and ideas for the preparation of the Smart City Proposal. The NMC
also requested the elected representatives to lead from the front in developing the Smart City vision
and goals. To this end, each of the Zone Sabhapatis conducted Citizen Engagement programmes at
each of the 10 Zones of the NMC and led workshops to invite suggestions and views with respect to
making Nagpur a Smart City. These meetings were organised between 10th and 30th August, 2015.
3.1.4 Crowd Sourcing the Vision through extensive Citizen Engagement

For developing a vision for Smart City Nagpur, the NMC embarked on an ambitious programme to
reach out to every single household in the city. The objectives were two-fold:
(a) Solicit Vision for Smart City Nagpur from each household.
(b) Understand neighbourhood level issues and challenges to making Nagpur a Smart City.
To this end, the NMC initiated a drive of reaching out to every household and seeking their views
through a very simple format which allows citizens to express their vision for the City as well as provide
feedback on statements relating to the neighbourhood level facilities.
This campaign of reaching out to every household was kick-started on 10th October, 2015. Various
mediums have been pressed into action and 650,000 forms have been distributed of which over
300,000 filled up forms have been collected and data entry has been completed.
The mediums utilized for distributing these forms were:
(a) Over 2000 NMC officers from all 10 Zones of NMC have been asked to reach out to at least
250 households individually to distribute and collect the filled up forms.
(b) Over 100 Navaratri Mandals were also provided with forms to distribute and solicit feedback.
(c) Forms were also placed on www.smartcitynagpur.com website to solicit online feedback.
An orientation workshop was organized for all the 2000 NMC officials where the Commissioner made
a presentation on the objectives of the Smart City programme as well as the objectives behind
soliciting feedback from the entire citizenry. A similar programme was also held for over a 100 Navratri
Mandals wherein a prize was also announced for the Navratri Mandal that could help in getting the
maximum feedback.
Following table summarizes the several techniques and modes that were used to advocate the citizen
engagement for encapsulating the smart city vision for Nagpur by capturing the aspirations of the
citizens
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Table 3-1: Crowd Sourcing the Vision
Stakeholder Groups Extent Inclusion Date
Online visioning exercise Citizens, students,

More than 3500 forms Initiated on
through Nagpur smart city professionals,
filled online (process 13th Oct and
website architects, engineers,
ongoing) ongoing
(www.nagpursmartcity.com) NMC officials etc.
Sector experts,
Focused group discussion with professionals, service
sector experts (Water, providers, private 13th Oct to
More than 200
sanitation, transport, economy, companies, 19th October
participants
safety, open spaces, tourism, developers, NGOs, 2015
heritage etc. government
departments etc.
More nearly 6 lakh

Between 13th
households covering
Direct Citizen consultations- Nearly all households Oct to 30th
nearly 27 lakh population
Reaching 6 lakh households of Nagpur October
(in progress – 2.5 lakh
(ongoing)
forms collected )
3.1.5 Ideation through Strategic Stakeholder Involvement

In parallel to the campaign of reaching out to each household, the NMC has also organised various
Strategic Stakeholder Consultation Workshops. The objective of these workshops was to solicit
feedback and ideas for including Smart features in each sphere of NMC’s operations and citizen
experience of the city as a whole. The minutes of the meeting and the presentation presented are
enclosed in Annexure-II and III respectively.
The Strategic Stakeholder Consultation workshops were targeted to involve varied stakeholders in
across sectors which could help in providing inputs to Smart City proposals.
The Sectors on which the workshops have been organized are as follows:
(a) E-Governance & Digitalization
(b) Waste Management & Sanitation and Environment
(c) Healthcare
(d) Water Supply
(e) Safety, Security & Disaster Management
(f) Transport & Mobility
(g) Education
(h) Energy / Power
(i) Open and Green Spaces & Parks
(j) Income, Economy & Employment
15
(k) Housing
(l) Tourism and Heritage
Various stakeholders were invited to participate in these consultations. The stakeholders were invited
from the following groups:
(a) Subject Matter Experts
(b) Sabhapatis of respective sectors
(c) Associations or Business Groups of respective sectors
(d) Industry Players
(e) Professionals
(f) Solution Providers
(g) Citizen Groups in respective sectors
The Strategic Stakeholder Consultation Workshops were organized as outlined below:
Table 3-2: Strategic Stakeholder Workshop Schedule and Invitees
Sr. No of
Tasks Date Time
No. Invitees
10:00 am to
1 E-Governance & Digitalization 22
01:00 pm
13th October
2015
Waste Management, Sanitation and 03:00 pm to
2 43
Environment 06:00 pm
10:00 am to
3 Healthcare 25
01:00 pm
14th October,
2015
03:00 pm to
4 Water 32
06:00 pm
Safety, Security & Disaster 10:00 am to

5 27
Management 01:00 pm
15th October,
2015
03:00 pm to
6 Transport & Mobility 27
06:00 pm
10:00 am to
7 Education 30
01:00 pm
16th October,
2015
03:00 pm to
8 Energy / Power 23
06:00 pm
17th October, 10:00 am to

9 Open spaces & parks development 35
2015 01:00 pm
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Sr. No of
Tasks Date Time
No. Invitees
03:00 pm to
10 Income, Economy & Employment 40
06:00 pm
10:00 am to
11 Housing 27
01:00 pm
19th October,
2015
03:00 pm to
12 Tourism and Heritage 31
06:00 pm
Total 362
Besides the above, the NMC has also engaged with the Nagpur Smart City Council, a Citizen driven
Knowledge Forum, which plans to assist the NMC in making Nagpur a Smart City. The NSCC has over
50 members drawn from various walks of life and also has a roster of sector experts. The
Commissioner, NMC had interacted with the NSCC members and had also requested them to be a part
of the Strategic Stakeholder Consultations that were organized as detailed above. Various experts
from NSCC have also participated in the above mentioned workshops.
In addition, the NMC also undertook a Consultation Workshop with 12 members of the Confederation
of India Industry (CII). CII was also asked to facilitate Expert participation on the Strategic Stakeholder
Consultation Workshops mentioned above.
The Association of Consulting Civil Engineers was also invited for a detailed discussion on various
issues and sectors. The workshop was held on 20th October, 2015. A 10 member delegation from the
Association held extensive discussions on various sectors and have also provided inputs on Smart City
measures.
3.1.6 Visioning with the Next Generation – Essay Competition

NMC has duly recognized the importance of involving the next generation in the Visioning process. To
this end, NMC organized an Essay Competition in the schools in Nagpur. 278 Essays from 38 schools
across Nagpur have been selected for Final Evaluation. The Top 3 essays would be awarded with prizes
by the NMC.
3.2 Indian and Global Best practices that can be replicated in Nagpur
From the desk research and stakeholder consultations during the revised city development plan, the
key issues highlighted were related to urban transport, sewerage and sanitation, civic services through
CFCs and online portal, single point information system and complaint registration call centre. Building
upon these, while creating the Smart City context some related national and international case studies
were developed which would correspond directly to some of the aforementioned issues. Following
case studies were presented during the first round of citizen engagement.
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Table 3-3: Case studies highlighted during the Consultation process
Smart Solution Case Study Citizen reactions
Seoul 9 – This smart initiative has

components such as M-Voting,
participative website, interactive
city map for tourists, multi-
purpose call centre, etc. In the Idea Challenge competition,
majority of the suggestions were
Citizen participation SARATHI – In the Indian context,
related to a convenient interface
and e-governance SARATHI case study of the Pimpri
platform between citizens and
services Chinchwad Municipal Corporation government to access necessary civic
(PCMC) was presented. SARATHI is information and services.
a web based call centre to assist
citizens to access information
related to civic services at one
single point
Copenhagen, Paris, London,

Helsinki, Hamburg- Adaptability of smart parking
Mobility and Smart cycling plans, Integrated solutions in core city areas such as
transport Multi-Modal Transport, Smart Mahal, Itwari, Sitabuldi etc can be
Traffic flow system, pedestrian tested
zones etc.
The high cost of operation and

maintenance of street lighting is not
Amsterdam – smart city lighting only an economic problem but also
project an environmental concern. NMC has
Smart street
Auto dimming of street lights, already initiated a smart LED lighting
lighting
movement sensors to assess project. Citizens suggested that NMC
lighting needs officials should be able to remotely
trace non-functional street lights
and be able to take action swiftly
3.3 Citizen feedback

3.3.1 Round 1 – Issues/Needs, Priority and Citizen generated solutions
Several stakeholders in Nagpur suggested that while Nagpur has grown rapidly, the infrastructure
provisioning has not kept pace with the development pace. The growth of the city and the physical
development plan have deep disconnects and growth has been haphazard. These disconnects have
led to rapid growth of unauthorised developments which eventually force people to live in squalor.
Several slums have developed in some of the prime locations in the city which then prevents
authorities to unlock land values to finance infrastructure provisioning. There are more than 8,000
unauthorised layouts spread across the city proving to be a major challenge for the authority in
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infrastructure provisioning. The haphazard growth also means that usable public and open spaces are
fairly limited and in many cases access to them is also an impediment.
Though the level of services are relatively better, there are various problems which impact the quality
of life in Nagpur. These are:
 unequitable water supply
 dependency on tankers for supply in various areas
 inadequate sewage treatment capacity resulting in polluted water bodies
 absence of waste management services in the peripheral areas
 non-availability of engineered landfill resulting in dumping of waste
 variable coverage of storm water drainage
 encroachment of natural drain areas
 inefficient public transport & lack of Integrated Public Transport System (IPTS) which compels
citizens to use private vehicles
Social infrastructure facilities are not available evenly across the city. For instance, western Nagpur
has a larger supply of social infrastructure facilities while eastern Nagpur has a limited supply.
Making a city smart requires a multi-dimensional and holistic approach. However, a key underlying
vision should drive the overall effort towards making a city smart. During the first phase of citizen
engagement, an overwhelming 41% of Nagpurians have said that they would like to see a Clean
Nagpur and that the efforts under the Smart City programme should be towards initiating deep
systemic changes that would help Nagpur become a Clean city in the future.
The other priorities expressed by Nagpurians were Safe & Secure, Green, Sustainable, Prosperous and
Digitally Connected.
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Vision and sub goals
A city vision is a shared expectation of realistic and desirable future of the city and its citizens. Creating
a coherent city vision that captures citizen’s aspirations is very essential to achieve the goals of smart
city mission. Often, vision lacks ownership and in many cases fails to connect with the larger audience.
Multiple visions for city create confusion, fragmentation and complexity. It is therefore necessary to
think across boundaries, interest groups and stakeholders and use imaginative ways of reaching
citizens and engaging with them to co-create a city vision.
Nagpur chose to involve its citizenry directly in the Visioning process. More than five lakh households
(including those in slums as well), covering different socio-economic groups, citizen groups, sector
experts, public representatives, solution providers, and other government agencies were consulted to
solicit their vision and ideas about a smart Nagpur. In addition to the citizens’ aspirations,
understanding of the city based on the self-assessment has shaped the Smart City Vision for Nagpur.
Following vision statement emerges from the consultations and self- assessment:
“Nagpur, central India’s largest city, will also be its most well-
designed, well-connected and thriving urban centre. With clean
and green neighbourhoods, futuristic infrastructure and services
backed by intelligent, intuitive information technology, Nagpur
will connect government, business and people seamlessly,
offering a habitat that is at once smart, safe and inclusive”
Or
Nagpur will be a well-designed city with smart neighbourhoods

that are clean and green, safe, prosperous and well connected.
A city that arrays futuristic IT Intelligence to achieve
operational efficiency in delivering citizen services”
4.1 Link between the Vision, city profile and the city self-assessment
City level self-assessment highlights some of the fundamental issues that Nagpur needs to address.
The city’s performance in terms of waste management (solid and liquid) has been quite poor. Only 22
percent of the sewage is collected and treated. Municipal waste collection, processing and disposal is
also a concern. Effective and efficient monitoring of waste collection and street sweeping is absent. In
addition to this, performance in terms of urban planning aspects such as walkability, distribution of
green and open spaces, compactness, safety, access to good public transport, conservation and
management of heritage buildings in the city etc. also needs a serious relook.
The issues noted above are further corroborated by the citizens’ responses during the multiple citizen
engagement activities that were undertaken. Majority residents feel that cleanliness, safety, access to
education and health facilities, and access to good public transport are some of the critical issues that
need to assume priority.
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Based on the problems, challenges and opportunities that are presented, a long term city vision has
been formulated. The smart city vision for Nagpur offers a framework for spatial and infrastructure
planning and an agenda for investment. It emphatically captures the aspirations of the citizens, slum
dwellers, self-employed, housewives, and senior citizens and is inclusive in all senses. The vision
presents a coherent narrative of social and economic benefits of spatial and infrastructural
interventions.
The stated vision is an amalgamation of extensive citizen engagement, stakeholder consultations and
analysis of existing situation based on the city level self-assessment. Some of the key stakeholders
include public representatives, business houses, NGOs, citizen groups, domain experts, solution
providers and other eminent personalities in the city.
4.2 Vision – Economic, social, environmental and spatial components

An inquest into the citizen survey conducted to formulate city’s vision, clearly underscores the
aspiration of a clean, green and a well-designed city. For Nagpur, the idea of a smart city revolves
around developing smart neighbourhoods which syndicate to form a smart city. Not all the areas in
the city have equal access to core infrastructure and in turn a desired quality of life.
The city envisions to address issues such as unequal distribution of green and open spaces, unequal
access to social amenities (schools, hospitals, libraries etc.), unequal access to core infrastructure
through a layer of spatial interventions. Further, the citizen engagement survey reveals that, although
the central and western parts of the city are reasonably clean, garbage and waste management in the
peripheral areas is one of the biggest challenges. Therefore the city’s aspiration to be a well-designed
habitat with clean and green neighbourhoods has been very well captured in the final vision.
Cities need economic opportunities for its citizens to earn a livelihood and enjoy a better quality of
life. According to the recent economic survey, Nagpur is classified as one of the lesser economically
developed areas of the state. Therefore a good economic strategy for the city will be one that creates
enabling environment to attract investments. Strong and focused economic development agenda is
an essential ingredient for Nagpur’s transformation into a smart city. This aspiration is emphatically
underscored in the stated vision. The city aspires to be an economically vibrant centre in the central
India that provides easy access to employment to most of its citizens. The city’s economic strategy
intends to use its geographical location to its competitive advantage and constructs an attractive
argument to appeal to investors. Future roll out of Goods and Services Tax (GST) will further unlock
the economic potential of the city.
4.3 Impact of the vision on: Economic activity, sustainability and inclusivity
The city aspires to be a thriving economic centre in the central India. Given the central location of the
city and the proposed multiproduct cargo hub, economic landscape of the city is bound to undergo a
dramatic change. Additionally, the city’s good connectivity through rail, road and air implies that the
implementation of the GST could potentially make Nagpur a critical cargo hub. Logistic related
activities alone are expected to generate roughly 0.1 million direct jobs in the city. Another 0.2 million
IT/ITEs jobs are expected to be generated in the proposed SEZ. The economic strategy for the city also
recognizes its heritage and tourism potential. Iconic and transformational area renaissance projects
will further have significant economic and transformative impacts on the community, especially those
involved in informal economic activities.
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The aspiration of a well-designed city with clean and green neighbourhoods addresses the twin intents
of inclusive and sustainable development. A competitive sustainability schema is built around the
initiatives – smart urban planning, intelligent infrastructure systems, thriving economy, the way we
do business and the way we manage finances. For instance, the peripheral areas at present, lack
access to core infrastructure services especially waste management and cleanliness. Here, an area
based intervention that improves access to core infrastructure, and quality of life will follow the stated
principles of sustainability. The stated vision reflects the Nagpur city’s commitment towards
sustainable development policies and principles that will enable its transformation into a truly smart
city.
Inclusive development of citizens is also one of the guiding values of the stated smart city vision. At
present, a disparity exists in all phases of development. For instance the quality of life in civil lines area
is much better than that of in Pardi or Nara. The vision statement ingrains certain principles that
integrate elements of inclusive design while planning the basic building blocks i.e. smart
neighbourhoods. Here inclusive design implies a perfect blend of community involvement in planning,
economic development, housing and open spaces, access and mobility, social amenities, safety and
security etc.
4.4 Link to sub-goals and National goals

4.4.1 Smart city sub-goals
 Economically vibrant – Nagpur is a thriving mega-polis that supports different economic
anchors and provides equal employment opportunities. It is also a hub of international cargo;
 Good quality of life in neighbourhoods – Nagpur is an inclusive city that is well designed,
diverse, secure and accessible neighbourhoods which provides a high quality environment for
its citizens to enjoy, socialize, live together and flourish;
 Greener Precincts – Nagpur is a leader in reducing pollution, environment protection and
sustainability;
 Commuters paradise – Nagpur is a city where commuting, cycling and walking from one point
to the other is a hassle-free, safe, convenient and affordable experience;
 Digitally connected citizens and governments – Nagpur is a city that connects governments,
businesses and citizens through intuitive Information technology interventions;
 Operational efficiency through technology – Nagpur is a city that leverages intelligence,
smart technology and analytics to improve the service delivery.
4.4.2 National Goals

Urbanization is inevitably linked to overall national economic growth and prosperity. It is therefore
imperative to understand the role of urbanization in formulating national economic development
strategy statements. Government of India, during the last year has announced number of
development programs such as Swachh Bharat, Digital India, Make in India, Smart Cities Mission, Atal
Mission for Rejuvenation and Urban Transformation (AMRUT), Solar city etc. with different national
goals. It is necessary for the city of Nagpur to align its smart city vision and sub goals to achieve the
stated national sub-goals. Some of the national sub-goals include:
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VISION
“Nagpur, central India’s largest city, will also be its most well-designed, well-connected and
SUB GOALS
thriving urban centre. With clean and green neighbourhoods, futuristic infrastructure and
services backed by intelligent, intuitive information technology, Nagpur will connect government,
. business and people seamlessly, offering a habitat that is at once smart, safe and inclusive”
NATIONAL GOALS
Good quality of life in neighbourhoods
An inclusive city that is well designed,
diverse, secure and accessible
SG1
neighbourhoods which provides a high

quality environment for its citizens to
enjoy, socialize, live together and flourish.
Swachh Bharat Housing for all AMRUT
Greener precincts Elimination of Every family will Achieving
A city that is leader in reducing pollution, open have a pucca universal
SG2
environment protection and sustainability defecation house with water coverage for
connection and water supply and
Commuter’s paradise toilet facility sewerage
A city where commuting, cycling and walking
SG3
from one point to the other is a hassle-free,

safe, convenient and affordable experience
Digitally connected citizens and

governments
SG4
A city that is connects governments,

businesses and citizens through intuitive
Information technology interventions Transform India into a digitally
Operational efficiency through technology
Digital India empowered society and knowledge
A city that leverages intelligence, smart economy
technology and analytics to improve the
SG5
service delivery
Economically vibrant
A thriving mega-polis that supports different
Making India a manufacturing hub of
economic anchors and provides equal
SG6
the world
employment opportunities. It is also a hub
of international cargo Make in India
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Strategic Plan
5.1 Pan-city project/solution and exemplary area-based projects

Based on the citizen survey outcome, it is evident that citizens of Nagpur aspire to live in a clean, green
and well-designed habitat that is accessible and safe. One of the key findings of the survey highlight
that, bulk of the citizen feel that waste collection is a problem area. This is further substantiated during
the city self-assessment. One of the key concerns with the existing waste management system is the
complete absence of monitoring mechanism that ensures 100 percent efficient waste collection,
transportation and disposal at landfill. A web based IT solution enabled with video analytics can be
proposed to strengthen the monitoring system. This shall improve the operational efficiency and in
turn the service delivery.
Spatial analysis of the city revealed three distinct neighbourhood typologies that exist- Commercial
districts, core city area and heritage precincts and peripheral unauthorized areas. One of the key
strategies that will be adopted to make Nagpur a smart city involves developing one well designed
neighbourhood that follows the principle of inclusive development. Further integration of smart layers
will transform neighbourhoods into a truly smart Habitat. The replicability of the area based
intervention is a key aspect and the proposed solution in case of Nagpur will have a very high chance
of replicability. Areas such as Sitabuldi, Mahal (Kelibaug road) and Pardi can be taken up for either
retrofitting or redevelopment. Such spatial interventions are intended to improve quality of life, core
infrastructure and other aspects such as walkability, access to green and open spaces, conservation
and promotion of heritage precincts etc.
5.2 Approach and Methodology followed in selecting/ identifying the nature

and extent of pan city proposal and location of area based developments.
The pan-city proposal was identified using a two pronged approach; consultative and analytical. The
desk review helped us in gaining in depth understanding of the “as-is” situation of the city. An
overview of salient features helped us in understanding the preparedness of the city to become smart.
Citizens’ aspirations, ideas and suggestions were solicited in parallel to the analytical exercise. Citizen’s
opinions were sought regarding employment opportunities, sufficient water supply, access to health
and education, commuting facilities and garbage facilities. Crowd-sourcing of aspirations and
suggestions helped in identifying the critical sectors that the city needs to focus upon; these were solid
waste management, transport and mobility, citizen services through e-Governance and m-
Governance. Based on our analytical conclusions of city preparedness assessment and suggestions
from citizens and various stakeholders, we prioritized a shelf of potential projects and proposals to be
taken up. Each of these projects were measured in terms of their maximum impacts and sustainability
factors which would benefit the entire city.
For selection of areas for development, the first part of the exercise is to decide the aspects which
determine “Liveability” within an area for every segment of the zone of city. The liveability was
measured using indicators for availability of core infrastructure and quality of life. The exercise began
by identifying an appropriate geographical scale for delivery of spatial intervention. This was done by
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using the already existing smaller planning units-“Zones1 and Prabhags2” of the city. A matrix was
developed for these prabhags with indicators to assess their competitiveness, quality of life, status of
core infrastructure, mobility, social infrastructure and environmental indicators. In parallel, meetings
with the official of each of the ten zones was carried out with a purpose of developing a diagnostic for
the city as a whole. The grey areas (where both infrastructure as well as quality of life indicators are
relatively weak) in each of the prabhags were identified through this exercise.
Apart from this, physical surveys and perception study were conducted to understand the existing
urban setting. Based on the surveys and inputs from residents, analysis was carried out for each of the
areas and certain list of issues that need to be addressed were identified. The outcome of the survey
with people was also tabulated to derive issues and agendas. This part was presented to the people
in the area and the local representatives to get their inputs/endorsement on our understanding of the
project area. Going forward, an existing v/s proposed scenarios will be presented through visuals and
drawings so that they are self-explanatory. Inputs from residents shall help in prioritizing the area
based intervention that suits best to the local needs. A detailed area level plan showing all the desired
interventions will be prepared. A final area based proposal with financing plan will be presented to
the citizens before final submission to the Government of India.
5.3 Rationale for choosing the approach which is most appropriate for the
areas and for achieving the sub-goals of the city.
5.3.1 Spatial development of the city
Nagpur, a metro city with population more than 2.4 million in 2011, is the third largest urban
agglomeration in Maharashtra. It accounts for more than 50 percent of the district population. As part
of the smart cities program, city needs to undertake at least one area based intervention project that
can be replicated to achieve the stated smart city vision. It is therefore necessary to device a strong
framework to identify areas that need physical improvements. In order to do this, we started with
analysing the urban morphology of the city and understanding different typologies or clustering of
areas in the city. Analysis of the land use cover of Nagpur between 1998 and 2010, suggest that there
is a visible sprawl in the east and southern part of the city.
1
A Zone is composed of more than one Prabhag
2
A Prabhag (or Ward in common parlance) is the smallest unit in the city.
25
Figure 5-1: Maps showing built up area growth of city
Source: Journal of Settlement: Spatial monitoring of urban growth of Nagpur using geospatial technique
Bhandara road along the east has witnessed the majority of the expansion. Built up area has increased
by 15.47 percent between 1998 and 2010. On the south of the city, proposal of 3MIHAN has also
infused some residential development. The dispersion index 4 of Nagpur is 1.06 5which indicates that
the city is on the threshold of urban sprawl. This means that it is presently just between compactness
and dispersion and may soon show a trend of gradual movement towards a dispersed form.
3 Spatial Monitoring of Urban growth of Nagpur city using Geospatial techniques

4 Dispersion index is calculated as the ratio of ―the average distance per person to the centre and the average distance per person to the
center of a circle whose area would be equal to the built up area‖ with uniform density.
5
The spatial distribution of population in 48 world cities: Implications for economies in transition.alain-bertaud.com 2003.
26
Figure 5-2: Map of the city showing different typologies of settlements
Source: CRIS Analysis
We have evaluated the areas in the city based on parameters such as population density, urban fabric,
and access to core infrastructure, planned neighbourhoods, significance and identity of the area. The
urban morphology of the Nagpur can be labelled by distinct urban features such as core city area with
heritage precincts, civil lines and administrative area, planned residential neighbourhoods- Dhantoli,
Ramadaspeth, Bajajnagar etc. and urban fringe dotted by unauthorized layouts- Pardi, Bhandewadi.
The railway line divides the city into east and west.
The degree of primacy of Nagpur has increased due to the concentration of administrative and
educational institutions in the city. These areas have high land and rental value. There are also planned
and semi-planned areas with a balance of residential and non-residential uses. This study reveals that
the direction of growth of the city are concentrated towards the eastern and southern parts. The
eastern half represents an old organic settlement while the west represents the new colonial town.
West Nagpur is characterized by well-developed residential layouts such as Dharampeth, Bajajnagar,
27
Laxminagar. The Civil Lines area is marked by the presence of various government offices and
residences including the High court and the Vidhan Bhavan.
The third urban typology that co-exists in the city represents the unauthorized colonies that have
come up along the periphery of the city. These layouts are characterized by narrow streets, poor
access to core infrastructure and limited access to social amenities. It is estimated that more than one
third population of the city’s population is concentrated in the unauthorized layouts.
5.3.2 Analysis of areas based on density, urban fabric and identity

5.3.2.1 Core city area
The areas such as Mahal, Itwari Bazaar, Mominpura, Sitabuldi form the core city areas. Mahal is the
oldest part of the city and is noted for its relatively narrow streets and crowded residential quarters.
Kelibaug road that connects the north and south parts of the area is one of the important commercial
locations known for its informal market. The place is also dotted with many old and heritage
structures. Sitabuldi is the main commercial district of the city. It houses numerous shops of all sizes
and the largest wholesale market in the city. They are characterized by very old and aged buildings
impacting public safety, require upgradation for modern commercial uses and safe tenancy. There are
certain blocks that have developed in such a way that impedes efficient movement of vehicles, people
and cargo. Streets are not pedestrian and senior citizen friendly. On street parking adds to the
congestion on the roads. The area is further characterized by presence of disjointed and incomplete
street network.
Figure 5-3: Built vs Open Spaces in core city areas
Mominpura Sitabuldi Mahal

The average density of the area is 750-1000 pph. There are historic structures in need of
improvements in order to ensure proper utilization of land and protect the community’s cultural
identity. The residents in the area have limited access to parks and open space and lack access to safe
pedestrian facilities.
5.3.2.2 Planned neighbourhoods
These layouts exhibit regular urban grid around clearly defined centre. Areas are characterized by
street grid iron pattern. Dhantoli which is in the central part of the city, is a premium residential area.
These neighbourhoods form the basic building blocks of the city and provide both residential and
commercial land uses through built environment.
28
These neighbourhoods have different characteristics, while some are purely residential, there are a
few which have commercial activities dotting the major access roads. These neighbourhoods have
medium rise density patterns.
Figure 5-4: Built vs. Open spaces in planned layouts
Suyog Nagar Dhantoli Sakkardara Layout

Source: CRIS analysis
5.3.2.3 Unauthorized layouts in urban fringe

Due to rapid expansion, city’s growth has extended to the fringe areas all around the city. This has
resulted in formation of unique urban typology characterized by rural-urban interface, often typically
called peri-urban areas. Unchecked growth in these areas has resulted in development of
unauthorized layouts/colonies. The population density in such areas varies from 25-100 pph. A
majority of the population residing in these areas is that of the economically and socially weaker
section. It is believed that more than one third of the city’s population resides in approximately 2450
unauthorized layouts. Mushrooming of such areas has raised socio-economic, health and
environmental concerns. The layouts are spread beyond the ring road around the city with major
concentration being observed on the eastern side of the city.
Figure 5-5: Built vs. Open Spaces in Peripheral-unauthorized layouts
Nara Manewada
Pardi
29
These areas lack access to core infrastructure services and requisite social infrastructure which can
ensure a reasonably better quality of life. Quality of housing stock is also poor since most of the houses
are constructed without building permits and also without adequate quality assurance. A huge conflict
between urban and rural interface has occurred preventing adequate development of transportation
networks.
5.3.3 Analysis of areas with physical infrastructure and quality of life deficiency
One of the important filter that can be applied to select areas for physical interventions would be to
assess the status of core infrastructure. We conducted an exercise of identifying the grey areas in the
city based on the information available with the NMC officials and the perception of their filed officers.
The critical/grey areas have been located based on parameters such as availability and access to core
infrastructure (water, sewerage, solid waste, roads, street lights and storm water drainage) and
quality of life indicators (social infrastructure, access to green and open spaces, access to public
transport).
This exercise will help the NMC in comparative assessment of various parts of the city on a common
set of parameters. Both well performing areas as well as areas that need immediate attention can be
easily identified. A standardised data format was prepared and quick training was provided to the
NMC zone and field officials. The objective of this training was to familiarize them with the objectives
of the process and how the entire assessment was to be carried out. Performance of each area in the
zone and prabhag was rated on a scale of one to five against the aforementioned parameters. The
scores to be provided for any given area depending on its performance on the aforementioned
parameters, were as follows:
 Score 5: Very good
 Score 4: Good
 Score 3: O.K
 Score 2: Poor
 Score 1: Very Poor
Each of the scores was also provided a colour code to enable easy identification of the performance
of the area on the given parameters. The below map is a composite representation of the results of
this assessment.
30
Figure 5-6: Map showing the grey areas of the city lacking core infrastructure
Source: NMC Zone office data and CRIS Analysis
Clearly, the eastern peripheral arc represents the most vulnerable area in terms of quality of life and
access to infrastructure. Although the evaluation is based on perception, the conclusion has been
corroborated by the survey of more than 5 lakh households.
The areas in orange are the critical/grey areas which require immediate interventions of providing
core infrastructure to enhance the quality of life of the residents of these areas. The most vulnerable
areas span from Nara in the north to Somalwada in the south. When we overlay the unauthorized
layouts in the city on the above map an interesting fact emerges. These grey areas exactly coincide
with the illegal/unauthorized layouts that have cropped up. There are multiple reasons, from policy
level to presence of multiple institutions, for this yawning gap in services. These areas represent very
ambiguous and chaotic urban character of the city. Immediate interventions in these areas will be
necessary to achieve the stated vision and sub-goals.
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5.3.4 Draft Concept Plan

Based on the assessments, interventions have been proposed with the objective of addressing the
economic and physical deficiencies in the core city and the peripheral areas of the city. Focused area
based interventions in these areas will enable the city to realize its vision of well-designed and
inclusive and smart city.
Core city areas- Mahal and Sitabuldi- The immediate interventions in these areas is to improve the
quality of physical infrastructure and environment, through retrofitting and redevelopment methods.
The core city area such as Mahal and Mominpura are perfect cases of redevelopment which would
enhance supply of built up area in core city areas with high level of infrastructure. In Sitabuldi,
retrofitting will address transit improvements such as safe pathways, signage, universal access to
buses and metro. Off-street parking facilities will address the growing need for parking while allowing
redevelopment of surface parking lots and increased economic activity in the area through inclusive
development of informal activities. Right of way improvements support safe passage of residents,
employees and visitors to the area and also improve pedestrian movement and non-motorized
transport. These investments promote efficient use of existing street and transit investments thereby
enhancing the financial viability of new development. The development of facilities for public safety,
recreational, cultural and social purposes will alleviate the lack of such facilities in the area.
Unauthorized layouts in periphery- Retrofitting would address the issues of unauthorized layouts
with improvement in municipal services such as water supply, sewerage, storm water drainage and
solid waste management. Access to skill development will further increase chances of livelihood to
these citizens. Retrofitting of infrastructure in these area will have plausible social and environmental
benefits.
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Annexure I – Citizen Engagement – Vision and Aspiration

survey form
33
34
Annexure II – Minutes of the Meeting (Focus Group

Discussions)
Minutes of Meeting of FGDs conducted for E-Governance & Digitalisation sector

Date: 13rd October 2015, Tuesday
Time: 10:00 am to 01:00 pm
Venue: Conference Room, Nagpur Municipal Corporation
List of participants:
 Mr. Ketan Mohitkar, DIRECTOR IASI Nagpur
 Mr. Rahul Vaidya, MJ Hosting
 Mr. Yashwant Kanetkar, DIRECTOR
 Mr. Shashikant Choudhary, Nagpur Angels
 Adv. Mahendra Limaye, Cyber Awareness organisation
 Mr. Anand Kulkarni, protect labour president, Nagpur
 Mr. S. S. HASTAK, S.E., NMC
 Mr. J. B. Dandegaonkar, ADYMC II, NMC
 Dr. Amit Mishra, NMC
 Mr. Prashant Ashtankar, NMC
 Mr. Sudhir Buche, Business Aligation Pvt. Ltd.
 Mr. Pravin M Deshmukh, NMC
 Mr. Rahul Yadav, Student - IIM Nagpur
Key Points of Discussions are:

 CRIS team started meeting by presenting about the Smart Cities Mission, expected outcome, and
review of the sector to the stakeholders. Some of the inputs from the presentation made are;
 What is smart city?
 What are components of smart city programme launched by MoUD
 Smart city in Indian context
 Nagpur’s stand in context of smart city programme
 Recent development announced for Nagpur
 Nagpur’s vision from revised CDP
 Key facts along with enablers and barriers for the sector as identified and discussed, are as
follows;
 There are 61 modules developed by NMC under E-Governance project out of which at
present 15 modules are in use
 NMC has developed mobile app for grievance register and code enforcement
 There is no grievance call center in the city at present
 Some of the barriers effecting development in the sector and overall service levels for E-
Governance are;
o Initiated E-Governance in recent past; limited data in the system
o Departmental usage is low; handful of Dept. using the system
o Active users much lesser than identified users
35
o Training has been provided, but low utilisation

o Inadequate infrastructure at zonal level
o Enhancement and integration essential
o Limited penetration of citizen services through CFCs
o Change management
 In order to given clear understanding of the expected outcome from the stakeholder, CRIS team
also showcased some case studies, where in what have been done by some of the international
and national cities;
 Following are the views of the stakeholders as shared during the meeting;
Issues Suggestions
 Create database of city’s utilities, municipal
assets, and citizens’ profile for effective
monitoring
 Real-time information & open source
 Limited awareness about NMC mobile
database to be made available to citizens
application
and should be easily accessible in public
 Mobile app is not user friendly
domains
 Poor zonal level IT infrastructure
 Introduce citizen identification card
 Information gaps between various
 Smart card to be single point to access
government bodies
services within city
 Limited Cyber Awareness
 Need for developing scientific base map of
 No single point for accessing information
city and same to be used for all future
related to civic services
planning and development activities
 No base maps used for city planning and
 Create Cyber awareness theme park
monitoring of development.
 Introduce participatory decision making
 Not all e-governance modules are working
process.
at present
 Paper less government
 Different authorities in city uses different
 Simple and one pager application form in
base maps, and no scientific base map
vernacular language to be developed by all
available
the civic authorities
 No effort to map information gap between
 Ensure sustainability of e-governance
different government authorities, resulting
system developed by NMC by developing
in duplication and difficult for citizens to opt
much needed hardware & backbone
for the services
infrastructure
 Use of mobile and handy card swapping
machines for tax and fee collection by NMC
36
Minutes of Meeting of FGDs conducted for Waste management, Sanitation & Environment
sector
Date: 13rd October 2015, Tuesday
Time: 03:00 pm to 06:00 pm
Venue: Conference room, Nagpur Municipal Corporation.
 Mr. S. J. Chauhan, Nagpur Municipal Corporation
 Mr. A. S. NIMBALKAR, Nagpur Zilla Parishad
 Dr. Irfan Ahmad, Nagpur Zilla Parishad
 K. L. Sonkusare, Nagpur Municipal Corporation
 Dr. Vijay Ghugey, Nisarg Vidyan Mandal
 Mr. Kamlesh Sharma, Kanak resources management Ltd.
 Mr. Kushalvij, Kanak resources management Ltd.
 Mr. Dhanajay Bapat, Rotary club of Nagpur west
 Dr. P. R. Dasarwar, Nagpur Municipal Corporation
 Dr. Milind Ganvir, Nagpur Municipal Corporation
 Dr. D. G. Garve, anacon labs Pvt. Ltd.
 Mr. S. D. Shinde, MSPGCL - President Engineering
 Dr. K. S. Bhole, MJP, Nagpur
 Mr. Hemant C Lodha, NSCC member
 Dr. Kavita Rattan, Green Village Foundation
 Mr. Kastav Chaterjee, Green Village Foundation
 Dr. Tapan Chakrabarti, VNIIT Nagpur
 Mr. Girish Gandhi, VANRAI
 Dr. Rajesh Biniwale, NEERI
 Dr. D.G. Battalwar, SMSEL
 Mr. V. M. Naidu, NSCC member
 Ms. Leena Buddhe, Director-NGO
 Dr. Amit Mishra, Nagpur Municipal Corporation
 Ms. Shubhangi Padole, CFSD - Nagpur (NGO)

 Prakash Urade, S.E., PWD; made a presentation about the current status of the waste
management, sanitation, & environment in the city along with the efforts made by NMC to improve
the services level improvements for same.
 CRIS team made presentation about the Smart Cities Mission, expected outcome, and review of
the sector to the stakeholders. Some of the inputs from the presentation made are;
37
 Some of the enablers and barriers for the sectors as identified and discussed, are as follows;
 Some of the enablers and barriers for sewerage sector that is affecting development and
overall service levels are;
Enablers Barriers
 More than 96 % coverage of sewerage  Only 22% Sewage Treatment Capacity
network
 More than 300 slums have coverage  29% wastewater collection efficiency
more than 80%
 Some of the enablers and barriers for MSW sector that is affecting development and
overall service levels are;
Enablers Barriers
 Bin free city  No segregation of waste
 No scientific disposal of waste
 Some of the enablers for environment sector that has help Nagpur topped amongst many
cities in terms of clean and green are;
o Nagpur has good green patches
o No of trees is good and still NMC focusing on increase same by tree plantation
programme
Issues Suggestions
 Sewerage collection network is absent in  Implement segregation of MSW into dry and
some of the outer and unauthorized layouts wet waste at household level to ensure
 maximum recycling of waste generated
 Inadequate sewage and solid waste  Mechanism to monitor waste collection by
treatment capacity, resulting in pollution of private operator (use of ICT solution)
rivers  Explore possibilities of waste to energy
 No policy or rules for handling of active generation
sludge and workers don’t use PPE, exposing  Explore segregation of water runoff &
them to health hazards sewage
 Waste collection is completely absent in  To focus on segregation of sludge & sewage
some of the fringe areas such as Pardi, at household level and to be made
Bhandewadi, Bharatwada etc. mandatory for townships and layout
 No segregation of waste at source development
 Lack of awareness amongst citizens about  Concentration on natural waste water
hygiene practices treatment with least O&M cost, waste water
 Absence of regular air and noise pollution - resource - use it as far as possible
measurement mechanism  Decentralized wet waste processing and
 No integrated plans, policies to curb air treatment systems
pollution  Capture methane gas from treatment plant
 Evident gap in demand Vs existing nos of and use of same for running public transport
public toilets in the city fleet
38
Issues Suggestions
 Maintenance issues of community toilets  Policy framework and rules for handling of
located within the slum areas active sludge and manual on operating
procedure of STPs
 Civic authorities to explore PPP option for
developing needed public toilets (e.g. Sulabh
International, etc.)
 O&M contract of public toilets to be given to
private organisation, through CSR, etc.
 Need of vehicle washing facility and
workshop for MSW handling vehicles at
Bhandewadi
 Development of transfer station to reduce
the transportation cost for MSW
39
Minutes of Meeting of FGDs conducted for Health sector

Date: 14th October 2015, Wednesday
Time: 10:00 am to 01:00 pm
Venue: Conference room, Nagpur Municipal Corporation
 Dr. Sarita Ugemuge, Hon. Secretary, IMA-Nagpur
 Dr. Ajay Kate, President
 Mr. Vilas Shende, Director NSCC Healthcare
 Mr. Vijay Shah, Co-coordinator NSCC
 Dr. Sumeeta Jain, Associate Prof, Govt. Ayurvedic College, Nagpur
 Dr. Kavita Rattan, Founder, Green Vigil Foundation
 Dr. Anil C Laddhad, IMA & Janakrosh
 Mr. Harish Ganeshani, M.S.P.C., NDCDA
 Mr. Himanshu Pandey, NDCDA
 Mr. K. Sujatha, Wockhardt Hospital
 Mr. Sachin A. Puniyani, CISOA Sec NVCC - Jt. Sec
 Dr. Matkari, Health Officer, Nagpur Municipal Corporation
 Ms. Rashmi Sinha, ICLEI- South Asia

follows;
 Details about existing infrastructure facilities developed and operated by NMC
 There are 8990 hospitals beds available in the city in both government & private hospitals
 There are 648 nursing homes, 69 diagnostics centres, and 11 health post available in the
city apart from government facilities
 Some of the enablers and barriers effecting development in the sector and overall service
levels for healthcare are;
Enablers Barriers
 Adequate availability of specialty and  Limited access to good quality
multispecialty healthcare facilities affordable health care facilities to the
(Health care hub) urban poor in the city
 No subsidy programmes for urban poor
 AIIMs announced for Nagpur to avail critical and super specialty
services in other private hospitals
40
Enablers Barriers
 Poor and inadequate public health care
 3 Medical Colleges
facilities
 Roughly 8990 hospital bed capacity
Issues Suggestions
 No proper Health care awareness  Strengthening and efficient outreach to

programme health care programs and general health
 NMC has not even developed single model awareness
hospital and existing facilities are in poor  Smartness is in prevention and all facilities
condition should be focusing on “Availability,
 NMC hospitals are not accessible in some of Affordability, and Accessibility’
the fringe areas  NMC to ensure development of health
 No regulatory mechanism to control facilities in all zones and concentrate of
operations and check on private same in some zones only
development  Need of effective and deeper penetration of
 Unhygienic condition, Health/medical IEC and awareness programmes
facilities not accessible to people of all strata  NMC should promote Ayurveda, yoga,
of society detoxification and de-addiction
 Curative, preventive and Diagnostics programmes along with holistic
segment has been developed, but not development of modern day curative,
holistically preventive and diagnostic segments of
 Not enough health posts in slum areas healthcare
 Many private health facilities developed are  Major drive to improve all the concepts of
concentrating advance treatment and is not cleanliness, strict regulation hygiene
affordable by most of the strata of society maintenance in hotel
 Existing fleet of private ambulance is out of  To develop regulatory mechanism to control
reach of urban poor and check on private health facilities
 Lack of technical workforce in government  To provide general insurance to EWS and
facilities urban poor so services become affordable
 Lack of adequate emergency and first for them
response facilities  To develop training and skill development
 No single point contact or helpline to find programme for doctors and nurses
information about health services
41
Minutes of Meeting of FGDs conducted for Water sector

Date: 14th October 2015, Wednesday
Time: 03:00 pm to 06:00 pm
 Mr. Shashikant Hastak, Superintending Engineer, Nagpur Municipal Corporation
 Mr. Sanjay Gaikwad, Executive Engineer, Waterworks Department, Nagpur Municipal
Corporation
 Mr. Sachin Dravekar, Representative from Orange City Water (OCW)
 Mr. Sanjay Roy, Representative from Orange City Water (OCW)
 Mr. Abhitabh Meshram, DICCI, Nagpur
 Mr. M. S. Choudhari, GSDP, Nagpur
 Mr. Pradyumna Sahasrabhojanee, Representative from VNHS/ VHS
 Mr. O. N. Mabhaja, Consultants & EFN
 Mr. Pawan Labhasetwar, NEERI
 Mr. Kapil Chandrayan, Sector Expert
 Mr. Sachin Raxamwar, Waterworks Department, Nagpur Municipal Corporation
 Mr. P. S. Rajshwar, Waterworks Department, Nagpur Municipal Corporation
 Mr. D. P. Chitnvis, Waterworks Department, Nagpur Municipal Corporation
 Mr. S. A Waikar, Waterworks Department, Nagpur Municipal Corporation
 Mr. B. P. Barhate, SMSIL & MSEDCL
 Mr. Y. M. Ganvir, Waterworks Department, Nagpur Municipal Corporation
 Mr. Satyajeet Raut, Vishwaraj Infrastructure Ltd.
 Dr. Smita Bhabra, Global scientific Inc., Nagpur

follows;
Enablers Barriers
 More than 55 percent Non-Revenue
 More than 80 % Coverage of WS Services
Water
 Roughly 20-25% of the residents
 On an average 100-110 LPCD water is
depended on public stand post and the
supplied
tankers
42
Enablers Barriers
 24X7 PPP water supply system and Scale  Low extent of consumer metering (only
UP 28%)
Issues Suggestions
 To control leakages in supply and use of
technology for detection of leakages
 Recycle & Reuse of water resources
 Use of smart meters to monitor water
 Safe and reliable water supply
consumption at the consumer end on real
 24*7 water supply started without any
time basis
demand and without any proper study of
 NMC should explore option of “need based
availability, unsustainable use of water
water supply’ like prepaid card for
putting burden on the surrounding region
telecommunication sector
 No equitable distribution of water
 Plan for tanker free city
 Lot of water is wasted through practice of
 Optimisation of existing resources, quality
storing water during supply hours and
and conservation of water resources to be
throwing of water next day (as practiced due
made priority of any planning activity
to intermittent water supply carried out by
NMC)  Need of course correction to include the
citizen, academicians, NGOs, experts, etc.
 Areas supplied water through tankers face
during all the 24*7 project phases
problems during summers, since well dry up
and supply through tanker is difficult  Need of consumer awareness and Change
management drive to bring change in the
 Management of service is difficult in
perception of citizens, since city is moving
absence of mapping of utilities, customer
towards 24 x 7 and to avoid misuse of water,
database, etc.
since it is a natural resource
 Arresting pollution and check on polluting
sources so as to preserve resources
43
Minutes of Meeting of FGDs conducted for Safety, Security & Disaster Management sector
Date: 15th October 2015, Thursday
Time: 10:00 am to 01:00 pm
 Dr. Sameer Deshkar, Dept. of Architecture & Planning, VNIT Nagpur
 Col. Ramdas Buche, MESCO ltd
 Dr. P. K. Jain, Rotary club, Nagpur
 Mr. Milind Chimurkar, NGO-Socialist
 Mr. Gopal Wankhede (MD), Sector Expert
 Mr. Hemant Kalikar, Rakshak Electromech devices
 Mr. Nilesh R. Raut, ACP, Nagpur Police department
 Mr. G. S. Saini, Director, NCDC, Nagpur
 Mr. Shamim, Director, NFSC, Nagpur
 Mr. D. K. Saha, Asst. Director, NFSC, Nagpur
 Mr. Himanshu R. Bisen, IMAGIS engineering solution Pvt Ltd
 Dr. Rohit Mane, IMAGIS engineering solution Pvt Ltd
 Ms. Savita A. Pande, Socialist, Nagpur

follows;
 Increase of crimes since 2009 till 2013 in terms of reported and detected crimes incidents
 Robbery and chain snatching makes maximum of crime incidents reported and detected
in past 03 years (2011, 2012, & 2013)
 Nagpur police has criminal database developed and made available in public domain
through its website for increasing awareness
levels for safe, security & disaster management are;
Enablers Barriers
 Good connectivity to most part of the  No Disaster Management Plan in place
city for city
 Disaster awareness programmes/drills
 No Action plan for protecting
organised more than once a year by the
environmentally sensitive areas
ULB
44
Enablers Barriers
 Social capital is good, as more than 40%
 Damage to natural drains due to recent
citizens participate in the social or
developments
community group activities.
 ULB has about 5% of the budget allotted  densely populated areas such as Mahal,
for disaster resilience management. Itwari, Central Avenue Road, and Buldi
 More than 34% of the population is
below poverty line
 Following are the views of the stakeholders as shared during the meeting:
Issues Suggestions
 Creation of database of hospitals, security
provider, ambulances, & police patrol
 Limited availability of city database and vehicles
digitally trained manpower  Hazards –Identify them mitigate them and
 No self defence program for women & Girls Resolve them.
 Non integration of police, hospital, citizens  Use of smart technique mapped data and
Forum, No QRTs, Police and Govt. agencies technological options to plan and improve
are not motivated, lethargic. the first response system
 DRM plan not in place, Critical  Weather forecasting and Disaster
infrastructures unplanned, Risk monitoring station
communication & Early warning system  Use of technology for communicating
absent, Culture of risk reduction lacking disaster warnings in the city
 Poor traffic behaviour and road Safety  Ensure pedestrian safety through proper
 Security concerned to all area, but especially road design and traffic island
residential security to senior citizen  Installation of CCTV cameras for surveillance
especially in Dhantoli, Ramadaspeth, at important locations and vehicular traffic
Pratapnagar, and Laxminagar area house monitoring through CCTV
maid police verification is must  Training programme for sectoral workforce
to deal with disaster events effectively
45
Minutes of Meeting of FGDs conducted for Transport & Mobility sector

Date: 15th October 2015, Thursday
Time: 03:00 pm to 06:00 pm
 Mr. Ravi Kaskhedikar, Secretary, Janakrosh
 Mr. Ashok Karandikar, Team Leader, Janakrosh
 Mr. Ramesh shahare, Team Leader, Janakrosh
 Mr. Shrikant Gudadhe, Team Leader, Janakrosh
 Mr. K. L. Sonkusare, Traffic Engineer, Nagpur Municipal Corporation
 Mr. S. J. Sontakkey, Transport department, Nagpur Municipal Corporation
 Mr. Abdul Saleem, Branch Manager, Shipping & Logistics
 Mr. Shripad Pohankar , Assist Manager, Shipping & Logistics
 Mr. Baba Davare, Baba travels, Nagpur
 Mr. Ajinkya, City Bus Operators
 Ms. Sunita Aloni, APTP, Nagpur Improvement Trust
 Mr. Govind Rathi, Jivan Surkshya Prakalp
 Mr. Raju Wagh, , Jivan Surkshya Prakalp
 Ms. Rajashree Kotharkar, Dept. of Architecture & Planning VINIT, Nagpur
 Mr. Pankaj Bahadure, Dept. of Architecture & Planning VINIT, Nagpur
 Mr. Abhimanya Day, Taxi for Sure

follows;
Enablers Barriers
 Proposed 38 Km Nagpur metro rail  75% of the road network has
project phenomena of street parking on both
sides of the road
 20% of the road network does not have
any street lighting facility
 Only 4% users of public transport
 Most of the roads are non-pedestrian
friendly
46
Issues Suggestions
 Improve bus based public transport facilities
 Increase bus fleet and coverage of services
 Create infrastructure for operation and
maintenance of fleet
 Develop multi-modal public transport
system
 Poor quality of public transport fleet due to
maintenance issues  Provide need supporting infrastructure and
road furniture on all roads
 Sub-optimal and unreliable public transport
services, resulting on dependence on private  Justice to NMT and develop supporting
vehicles infrastructure like bicycle lane, pedestrians
islands, footpaths, FOB, etc.
 Other modes of public commuting not
strength by civic authorities  Regular awareness campaigns to bring
change in attitude of commuters towards
 Pedestrian facilities are not walkable and
mobility
not disabled and senior citizen friendly
 Implement metro stations on TOD concept
 No planning and management of urban
transport system, and increasing population  To make existing public transport system act
will pose more threat on the sector as feeder to metro post commissioning of
Nagpur metro
 Lack of adequate supporting infrastructure
and road furniture  To provide pay n park facilities
 Improve pedestrian facilities by modifying
street design
 To increase involvement of private sector for
developing urban transport infrastructure
and level of services
47
Minutes of Meeting of FGDs conducted for Education sector

Date: 16th October 2015, Friday
Time: 10:00 am to 01:00 pm
 Mr. Kauser Hussain, Teacher
 Dr. B .S. Hastak, Hislop college Nagpur
 Dr. Sneha Deshpande, R.T.M., Nagpur University, Nagpur
 Dr. Sandhya Pawar, Zilla Parishad, Nagpur
 Dr. P. G. Yeok, R.T.M., Nagpur University, Nagpur
 Mr. Sudha Iraskar, Social Welfare Officer, Nagpur Municipal Corporation
 Mr. A. R. Talatule, Education Officer, Nagpur Municipal Corporation
 Mr. Mahesh Gupta, Executive Engineer (Projects), Nagpur Municipal Corporation
 Mr. Mohan Gandhe, City Premier College MKH Sancheti public school
 Mr. Varun Shrivastava, NTPC Mauda upay Footpathshala vidarbh vaibhav
 Ar. Sarang Gurjar, PIADS, Principal Architecture college Nagpur
 Ar. Parshan Singh, TGPCA principal Architecture college Nagpur
 Dr. Baban b Taywade, Dhanwate National College, Nagpur
 Mr. J. K. Waghmare, Principal DIET, NAGPUR
 Mr. Jayant Pathak, Regional Director-AILSG
 Mr. P. Khare, Civil Premier College, Nagpur
 Mr. Ashok Mankar, Chairman of Education society
 Ms. Divya Dhurole, NMC councilor & Educational dept.-NMC

review of the sector to the stakeholders. Some of the inputs from the presentation made are:
follows;
 Details about existing infrastructure facilities developed and operated by NMC
 There are around 205 NMC schools in the city and around 36,000 students have enrolled
in same
 Strength of teachers in NMC schools is 1,572 leading to 1:22 teacher to student ratio
levels for education sector are:
Enablers Barriers
48
 IIM of the State is in Nagpur  Poor and inadequate public education

facilities
 Roughly 23 engineering colleges and 3  High dropout rate of students
medical colleges
 Presence of Think Tanks such as NEERI,  Inadequate availability of quality
VNIT etc. teachers
 Limited employment opportunities for
the local talent
and national cities.
Issues Suggestions
 Skill mapping & skill development
 Mobile school for street children
 Regular revision of curriculum and coping up
with the changes and development taking
place in the sector
 High dropout rates in NMC operated  Space allotment to education societies
schools, especially girl child within city and bringing poor student to
 Some of the NMC schools are defunct since upgraded schools
no enrolment of students taking place  Provision of high end computer labs with
 Unequitable distribution of affordable internet facility by all education societies
education facilities in the city  Appointing teachers & provision of teachers
 Poor infrastructure in public run schools training schools
 Technical skill development centers are not  All educational institutes must be equipped
available with skill training facilities & resources
 Although there are number of engineering  Public Private participation for operating
and management colleges, quality of NMC and ZP schools
students is not employable  To develop or provide a platform for
 Lack of affordable and adequate land industries, students, institutions, to interact
availability forcing private schools to go out and understand the gaps in the existing gap
of city in producing trained professionals
 Universities and colleges to focus on various
internship programmes for students to give
industry exposure and grooming them
 Skill mapping to be carried out
49
Minutes of Meeting of FGDs conducted for Energy & Power

Date: 16th October 2015, Friday
Time: 03:00 pm to 06:00 pm
 Mr. Sunil Dutt Pandey, Grahak Kalyan Parishad, Nagpur
 Mr. V. W. Naidu, member of Nagpur First Citizen forum
 Mr. Suresh Madavi, MSEDCL (Electricity distribution)
 Mr. D. A. Gole, Akhil Bhartiya Grahak Kalyan (ABGK) Parishad, Nagpur – President
 Mr. Devendra B. Tiwari, Akhil Bhartiya Grahak Kalyan (ABGK) Parishad, Nagpur
 Mr. Gajanan P. Pandey, Akhil Bhartiya Grahak Kalyan (ABGK) Parishad, Nagpur
 Mr. Prafulla Dhanpal Tembhurey, Agreen Solar
 Mr. Jayant Joshi, shri Ramdevbaba College
 Mr. Raju Bhoyar, New- Tech Nagpur
 Mr. Prakash Kulkarni
 Mr. R. B. Goenka, Director, MSEH Holding Co.
 Mr. Rahul Bagdiya, Member of NSCC
 Mr. Swapnil Gotmare, MSEDCL
 Mr. S. B. Jaiswal, Executive Engineer-Electrical, Nagpur Municipal Corporation
 Mr. S. R. Gandhewar, member of Engineer’s Forum
 Mr. V. K. Alkari, member of Engineer’s Forum
 Mr. M. B. Marotkar, Retd. Executive Engineer, MSETCL
 Mr. U. K. Pandey, Akhil Bhartiya Grahak Kalyan (ABGK) Parishad, Nagpur

 Key facts along with initiatives started by NMC regarding sector was shared by Mr. Sanjay
Jaiswal, which are as follows;
 NMC has prepared Nagpur modal solar city master plan in 2013
 Based on the master plan and under MNRE’s programme, around 3000 citizens were
financially supported to install solar heaters through NMC; but since MNRE stopped the
funding target of 6000 solar heater installed was not achieved
 Conversion of existing sodium vapour street light lamp to LED has been taken up on PPP
basis and already 500 street lights has been successfully converted
 NMC has planned for installing smart metering and automatic dimming LED lights to save
on energy by 60-70%
50
 Programme to remove hindering street poles and electrical fixtures has been re-shifted by
NMC in some of areas and NMC need more funds to do the re-shift remaining poles
and national cities.
Issues Suggestions
 Augmenting existing infrastructure to meet
future requirement
 To have walkthrough multi duck of
permanent structure may fix for each
vaulting level from 440V , 11KV, 33KV, 132
 Demand-supply gap already created due to KV, 220KV
high demand and less supply  EHV transmission 220 KV ring for Smart city
 Underground cable network of different  HVDC, DTC metering, Net metering for solar
voltage levels is not properly/systematically  Road constructed by Eco-friendly material
arranged, this cause frequent lifting of roads  Provide LED based street lighting.
 Unreliable power supply and load shedding  Use SCADA system for monitoring power
incidences pilferage
 Overload of all distribution lines  Incentivise use of solar water heaters
 No mapping of power infrastructure through subsidy scheme
 High dependence on grid based power  Net metering system and generation of
 No incentives/bylaws to promote use of energy using solar energy at households
alternate (solar) renewable energy source.  Focus on implementation of solar city plan
 High transmission and distribution losses in will be revolutionary change as it saves
the city power and reduce dependency on
conventional power requirement
 Creation of household level database so that
combined bill (water, electric, ground rent
taxes, etc.) would be given to consumers
51
Minutes of Meeting of FGDs conducted for Public & open space development
Date: 17th October 2015, Saturday
Time: 10:00 am to 01:00 pm
 Mr. Ashok Mokha, Practicing Architect & Member of Heritage Committee, Nagpur
 Mr. Vasant Kinhikar, member of Nagpur 1st citizen forum
 Ms. Priya Choudhary, SMMCA, Nagpur
 Mr. Dilip kukde, SMS Infrastructure Pvt Ltd
 Dr. Hemant Sahasrabudhe, H. S. Techno consultant
 Mr. Rajendra Bhute, Town planning, Nagpur Municipal Corporation
 Mr. Mohbat Singh Tuli, Tuli group of hotels
 Ms. Supriya Thul, ADTP, Town planning, Nagpur Municipal Corporation
 Mr. H. P. Nagpure, Vividh concepts
 Mr. V. W. Naidu, lead coordinator, NSCC
 Mrs. Shalini Saxena, Social worker, Nagpur
 Ms. Sandhya, Social worker, Nagpur
 Ms. Mangla s. Mahajan, Social worker, Nagpur
 Ms. Nanda Ashok Kolhatkar, Social worker, Nagpur

follows;
 In city, there are 135 gardens and parks developed over an area of 351 acres by NMC, NIT,
forest department, and Punjab Krishi Vidhyalaya
 As per URDPFI norms, there is demand of 3,146 hectares of land as green space like
gardens and parks of different categories
 Nagpur has around 12 lakes which can be termed as public spaces where recreational &
leisure activities can be carried out. Some of them are Gandhisagar, Futala, Sonegaon,
etc.; and city has one open and public space like Kasturchand park in the heart of the city
 Also, CRIS team showcased different development patterns in different parts (Sitabuldi,
Dhantoli, Mahal area, Sakkardara, Itwari, Mominpura, Suyog nagar, etc.) of the city and
presence of green, public & open spaces in same areas use built Vs. open footprint
 Further, to highlight where Nagpur stands in terms green development per capita,
comparison of per capita figures of different international and national cities along with
different norms was showcased
52
Issues Suggestions
 Practice of good and practical planning
based on city’s need; and detailing to be
done till neighborhood level
 NMC should restart ‘Happy streets’
programme
 Open spaces to be designed and developed
based on the appropriate understanding of
users
 Create a regulatory and monitoring
framework for proper maintenance of open
spaces in the city
 Redevelopment of the wholesale market in
 Deficit in current planning practices Mahal, Itwari and create open spaces
 Explore options like practical compensation,
 Unequal distribution of open spaces in the
city credit system against development charges
for freeing encroached public and open
 Existing open space not maintained properly
spaces within the city
 Encroachment on public and open spaces
 Revive public and open spaces in old areas
 City has many public and open spaces; but
like Mahal and Bardi by implementing No
open for public
Vehicle Zone, No Development Zone near
 Some of the open spaces have been turned
heritage buildings,
to garbage dumping ground
 Redevelop slums to create planned layouts
 Provision of green spaces under Gunthewari
and open spaces
act, still development of same not ensured
 Explore possibilities of involving private
sector for O&M of public and open spaces
 Develop, walking & cycling tracks, and same
to be used for recreation activities like ATM
around PKV campus
 Revive NAG river as a place of Joy and
development of waterways
 Development of recreational facilities in and
around ambazari lake and tank area
 Use of NMC defunct schools for other use to
free some of the encroachments and
unauthorised hawking activities
53
54
Minutes of Meeting of FGDs conducted for Income, Economy & employment

Date: 17th October 2015, Saturday
Time: 03:00 pm to 06:00 pm
 Mr. Akash Agrawal, Vidarbha Industries Association (VIA)
 Mr. Tejinder Singh, Vidarbha Taxpayers Association (VTA)
 Ms. Shivani Dani, MBIPL
 Mr. B V Chaubal, Vidarbha Economic Council (VED)
 Mr. Sushil Fatepuria, Vidarbha Economic Council (VED)
 Mr. Milind Fadnavis, Vidarbha Economic Council (VED)
 Mr. Pradeep Maheshwar, Vidarbha Economic Council (VED)
 Mr. Narayan Gupta, Vidarbha Economic Council (VED)
 Ms. Vinita Mathur, Vidarbha Economic Council (VED)
 Ms. Anuja Sharma, Vidarbha Economic Council (VED)
 Mr. Navin Malevar, Vidarbha Economic Council (VED)
 Dr. Yogita Kastme, Vision Next Foundation
 Dr. Rajesh Padole, DEAR SIR SERVICES
 Mr. D. G. Lungaru, MIHAN
 Mr. S. L. Kholapurkar

follows;
 Figures at district and regional economy in terms of per capita NDDP, nos. of MSMEs
operational, key drivers, presence of various MIDCs, etc. was showcased
 Details of economic and employment within Nagpur city as shared is as follows;
o City is the growth engine of the district
o City has emerged as a trading hub in the district & provides job opportunities in
tertiary sector
o Most of the workforce occupied in the tertiary sector, and 36% is employed in hotels
and restaurants
o There is presence of IT industries within city in 05 IT parks that are developed
o Prominent presence of health industry and rise in private health facilities by 65%
between 2001-2011
o Presence of various central and state government agencies in the city
55
o Nagpur emerging as Tourism, Education, Health Tourism & Logistic Hub in district &
State
o Evident presence of informal economy set up in the city, around 90,000 engaged as
hawkers and street vendors and distinct informal markets active both on daily and
weekly basis
levels for economy & employment are:
Enablers Barriers
 Around 11 MIDCs & MIHAN SEZ in and  An absence of key/major industrial and
around Nagpur city IT players was impacting the economic
growth of Nagpur
 Political Championship for promoting  No mechanism to retain local talent and
economic development within Nagpur attract outside talent to city
 New investments being announced in
the city
 Presence of Tourism, Education & Health
industries
Issues Suggestions
 Improve the quality of education.
 Start skill development center through
private sector participation
 Limited high paying employment  Civic bodies to rationalise taxation and carry
opportunities available in the city out fresh assessment to improve revenue
 Availability of poor talent pool collection through property taxes
 Limited skill development ecosystem  Create investment ecosystem by realizing
 No dedicated facilities for informal economy proposed investments in MIHAN
 Explore other sectors that can act as anchor
for economic growth of city’s economy
56
Minutes of Meeting of FGDs conducted for Housing

Date: 19th October 2015, Monday
Time: 10:00 am to 01:00 pm
 Mr. Ravindra Duragkar, The Vidarbha premier co-operative housing society
 Mr. Prafulla Gudadhe, Gudadhe Housing developers & promoters, Nagpur
 Mr. Anand s Chati, Nagpur Smart City Cell
 Mr. Praful Gharpure, TCS, Nagpur
 Mr. Rajesh Kumar, TCS, Nagpur
 Mr. Hardik Agrawal, Radha Madhav Developers
 Mr. Siddarth Saraf, CREDAI Nagpur Metro
 Mr. Prashant Sarode, CREDAI Nagpur Metro
 Mr. Gaurav Agarwal, CREDAI Nagpur Metro
 Mr. R.S Bhute, Town Planning, Nagpur Municipal Corporation
 Mr. Yashwant N. Meshram, Sector Expert
 Mr. P. P. Sonare, Town Planning, Nagpur Municipal Corporation
 Mr. R. Y. Bhutkar, Slum Department, Nagpur Municipal Corporation
 Mr. D. D. Jambhulkar, SRA department, Nagpur Municipal Corporation

follows;
 There are 6.55 lakhs properties in city, out of that 5.98 lakhs are households
 Sector has witnessed growth of 29% in last decade (2001-11)
 91% of the households are occupied and 75% households are in good conditions (as per
census, 2011)
 28% of the housing stocks is found in slum areas
 Demand for housing stock by 2041 for the city is around 9.25 lakhs
levels for housing are:
Enablers Barriers
 Demand for new housing stock to
 Existing framework will not arrest urban
support MIHAN and newly announced
sprawl.
investments
57
Enablers Barriers
 Active market players to support  No Affordable housing stock available at
creation of housing stock present
 28% of HHs in slums area
Issues Suggestions
 Slums should be redeveloped like Rambagh
slum having areas around 25 acres
 Provide single window clearance system for
 No single window clearance system for housing projects
housing projects  Introduce incentives to industry for green
 Multiplicity of authorities has led to buildings development
uncoordinated development of public  Permit more FSI and Implement TDR
housing mechanism
 No incentives for green buildings  Incentivise development of affordable
 No demand for housing on account of poor housing by providing additional F.S.I in
infrastructure in some pockets of the city planned areas, Develop public infrastructure
 No proper strategy for implementing TDR rapidly
mechanism in the city  Transparency and reduction in building
 Limited availability of affordable housing approval time
stock  Vigilance and enforcement to stop illegal
 Legal constrain in development of development and development in
unauthorised layout and slums within city unauthorised layouts
 Retrofitting for fringe areas and
redevelopment for old city areas
58
Minutes of Meeting of FGDs conducted for Tourism & Heritage

Date: 19th October 2015, Monday
Time: 03:00 pm to 06:00 pm
List of Participants:
 Mr. Ashok Mokha, Practicing Architect & Member of Heritage Committee, Nagpur
 Captain Vijay Kamal Golchha, Sector Expert
 Mr. Vasant Kinhikar, member of Nagpur 1st citizen forum
 Mr. Rajiv Malekar, Representative from Radisson Hotel, Nagpur
 Mr. K. Z. Rathod, DYCF, Forest Department, Nagpur
 Mr. Anil Agarwal, Business
 Mr. Aditya Dhanwatay, Owner, Tiger Trails -Tadoba

follows;
 Nagpur is the first city to have a listing of heritage structures
 There are 155 listed structures within the city; and list encompasses various type of
structures like Temples, Ghats, Natural features, Vadas, Fort, Colonial buildings, gardens,
etc.
 Footprint of heritage structure is small in East Nagpur, but no of structures is more
compared to that of heritage structures in West Nagpur
 There are various tourist spots in the city and some of that are listed structures too
levels for tourism & heritage are;
Enablers Barriers
 Encroachment near many heritage
 Potential for retrofitting of the heritage
structures and development in Heritage
structures & precincts
precincts
 Lack of needed supporting infrastructure
 Tiger Hub of the country, potential to
development tourism based economy
 No Tourism & Heritage circuits in the city
59
Issues Suggestions
 Documentation and digital mapping of all
the heritage and tourist circuits within the
city
 Develop zero mile as the most important
tourist structures in the city to leverage its
heritage value
 Human management is completely
 Lego model of heritage and iconic building
neglected in overall planning and
to be built in the city for fun and interactive
development process
way to dissemination information to tourists
 No need of heavy lighting for heritage
and citizens
structures, it is damaging rather beautify
 Introduction of sailing and other water
same for some days in a year
activities in Ambazari lake through private
 Restrictive conservation methods rather
participation
than participatory approach
 Upgradation of existing facilities in seminary
 No interaction between heritage buildings
hills
and citizens
 Creation of rescue and rehabilitation centre
 No documentation of heritage structures
at Gorewada re-forested land
and their conservation
 Provision of public toilets near important
 Underutilized green spaces such as seminary
landmarks in the city
hills, area near Ambazari lake and Gorewada
 Usage of local material for preservation and
forest land
conservation of heritage buildings
 Fort which is one of the important heritage
 Enhancing of night architecture by minimal
structures in the city is inaccessible to
lighting the squares and heritage structures
citizens
 Possibility of developing seminary hills &
 Places such as Raj bhavan, Ravi bhavan,
ambazari lake into a recreational spots
ministers cottages etc. are in use only during
assembly sessions. These areas unutilized  City should focus on developing agro-
during the remaining time of the year and tourism by combining agriculture land of
revenue generation is possible to recover PKV with tourism circuits in the city
O&M cost  For planning and development exercise in
 Encroachment and development in the NDZ the city, locals should be involved
near heritage structures  Private sector currently active in the
hospitality sector is ready and willing to help
authorities to make city as a tourism
destination (For Health, Tiger hub, Agro-
tourism, rural, Caravan, Art & cultural, Food,
Festivals, Wedding, Adoption tourism)
60
Annexure III – Focus Group Discussions presentation
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
Annexure IV – Photographs of the Citizen Engagement

Activities
Photographs of various meetings, workshops, discussions, etc. carried out by NMC and its
staff in context of Nagpur Smart City programme has been provided in this section
Aggressive and Extensive Media Campaign
In Photos: Honorable Mayor addressing the reporters and sensitising media personals in presence of Deputy
Mayor, Chairman-Standing Committee, Ruling party leader, Noal Officer-Smart city programmen-Nagpur
In Photos: 1. Honorable Mayor addressing the reporters, 2. Municipal Commissioner addressing reporters
and sharing development till date about smart city initiatives by NMC, 3.Reporters from different active media
groups
Workshop with Elected Representatives’
99
In Photos: From top – 1. Sesnitisation workshop with NMC councilors; 2., 3., 4. Welcoming degnitaries of the
workshops; 5. Municipal Commissioner making presentation on smart city mission guidelines; 6. Honorable
Mayor asking NMC councilors to interact with citizens in their wards and bring out the grey areas and
solutions to improve same
Special Meeting with Guardian minister of Nagpur
10
0
In Photos: From top – 1. Special meeting with Guardian minister of Nagpur;2. Guardian miniter address the
participants; 3. Honorable Mayor addressing the participants; 4. Municipal Commissioner making
presentation ot Gaurdian minister; 5. Open discussion about Nagpur’s initiatives for smart city programme;
6. & 7. Filling of citizen engagement forms, 8. Discussion on internventions for Nagpur city
Visioning through Citizens
In Photos: (Left) Municipal Commissioner Sensitising NMC staff regarding Citizen engagement (Right) NMC
staff actively participating in the smart city programme of NMC
In Photos: Workshop with Navratri Mandals and sensitising about citizen engagement and form distribution
10
1
In Photos: Various citizens throughout the city filling forms and NMC staff assisting them
Ideation through Strategic Stakeholder Involvement

E-Governance & Digitalization
Waste management & Sanitation and Environment
Healthcare
10
2
Water
Safety, Security & Disaster Management
Transport & Mobility
Education
Energy / Power
10
3
Open spaces & parks development
Income, Economy & Employment
Housing
Tourism and Heritage
10
4
Meeting with Nagpur Smart City Council, Citizen driven Forum
Meeting with The Institutes of Engineers (India)
10
5

Concept Plan - Nagpur Smart City Proposal - 17122015

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India’s Heart, Nagpur Smart

Smart Cities Challenge

Smart City Context ............................................................................................................... 4

Nagpur City Profile ............................................................................................................... 5

2.1 An Introduction to Nagpur City ............................................................................................... 5

2.2 Baseline information ............................................................................................................... 5

3.3 Citizen feedback .................................................................................................................... 18

Vision and sub goals ........................................................................................................... 20

4.4 Link to sub-goals and National goals..................................................................................... 22

5.1 Pan-city project/solution and exemplary area-based projects............................................. 24

Annexure I – Citizen Engagement – Vision and Aspiration survey form ................................. 33

Annexure II – Minutes of the Meeting (Focus Group Discussions) ........................................ 35

Annexure IV – Photographs of the Citizen Engagement Activities ......................................... 99

Table 2-1: Baseline information ............................................................................................................. 5

Table 2-2: Increase in number of assessed properties ........................................................................... 7

Table 2-4: Trip length based on types of mode ...................................................................................... 9

Table 3-1: Crowd Sourcing the Vision ...................................................................................................15

Table 3-2: Strategic Stakeholder Workshop Schedule and Invitees .....................................................16

Figure 5-1: Maps showing built up area growth of city ........................................................................26

Figure 5-4: Built vs. Open spaces in planned layouts............................................................................29

Figure 5-5: Built vs. Open Spaces in Peripheral-unauthorized layouts .................................................29

Smart City Context

Nagpur City Profile

2.1 An Introduction to Nagpur City

2.2 Baseline information

Table 2-1: Baseline information

Percentage of Increase over Census 2011 or Swachh Bharat baseline

Making operable Online Grievance Redressal System with response

3. At-least first monthly e-newsletter published 5 5

Electronically placed project-wise municipal budget expenditure

5. levy compensatory penalty for delays in service delivery 5 5

Collection of internally generated revenue during the last three

7. Payment of salaries by NMC up to last month 5 5

8. Audit of accounts of FY 2012-13 5 5

Percentage contribution of tax revenue, fees and user charges, rents

10. Percentage of establishment and maintenance cost of water supply 10 7.5

Percentage contribution of internal revenue sources (self-

12. Percentage of City-level JnNURM Reforms achieved 10 7.5

Percentage of JnNURM projects completed, which were sanctioned

14. Total 100 90

Source: Nagpur Municipal Corporation

2.3 Key performance indicators

2.3.1 Operational efficiency

Table 2-2: Increase in number of assessed properties

FY Total Properties (in lakhs) Total Properties assessed (in lakhs)

2010-11 5.16 4.57

2011-12 5.72 4.71

2012-13 5.34 4.82

2013-14 5.39 4.9

2014-15 5.78 5.21

Source: Tax Department, NMC

Table 2-3 Property Tax Collection

Current Arear Collection

2010-11 8980 7615 6631 6966 82

2011-12 10269 14341 7553 5981 56

2012-13 9832 11246 9201 7531 79

2013-14 11780 11220 9912 8998 82

2014-15 12640 13069 11385 9178 80

Source: NMC property tax department

2.3.1.3 Scheduled electricity outages in month

2.3.2 Improvement in traffic situation in the city

Table 2-4: Trip length based on types of mode