Career Opportunities in Tourism Industry

SAVITRIBAI PHULEPUNE UNIVERSITY
PROJECT REPORTON
CAREER OPPORTUNITIES IN TOURISM INDUSTRY

Submitted towards the partial fulfillment of the requirements of
BACHELOR OF SCIENCE (Hospitality Studies)
by
Anurag Upadhyay Exam No: 10310
Under The Guidance of
Prof. Vincent Kedari
M. A. Rangoonwala Institute of Hotel Management &

Research
Azam Campus, Camp, Pune 411 001.
May 2017
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MARIHMR, Department of Hotel Management, 2016-17
M. A. Rangoonwala Institute of Hotel Management & Research
CERTIFICATE
This is to certify that the Project Entitled
CAREER OPPORTUNITIES IN TOURISM INDUSTRY
Submitted by
Anurag Upadhyay Exam No: 10310
is a bonaﬁde work carried out by the student under the supervision of Prof. Vincent
Kedari and it is submitted towards the partial fulﬁllment of the requirement of Bachelor
of Science (Hospitality Studies) Project.
Prof. Anita Frantz External Examiner Asst. Prof. Vincent Kedari

Principal Project Guide
2
Abstract
Tourism is a diverse industry which offers long-term career opportunities for enthusiastic
individuals who want to put their education and skills to work in various environments.
People in tourism may work indoors or outdoors, standard hours or on a flexible
schedule, seasonal jobs or all-year-round. It’s one of the most exciting and diverse
career paths out there.
The tourism industry can be divided into five career areas: accommodation, food and
beverage services, recreation and entertainment, transportation and travel services. All
of these areas involve providing services to people who visit India from other parts of
the country and the world
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Acknowledgments
It gives us great pleasure in presenting the project report on ‘CAREER

OPPORTUNITIES IN TOURISM INDUSTRY’.
I would like to take this opportunity to thank my guide Prof. Vincent Kedari for giving me
all the help and guidance I needed. I am really grateful to them for their kind support.
Their valuable suggestions were very helpful.
I am also grateful to Prof. Imran Sayeed,Head of Department,MARIHMR for his

indispensable support, suggestions.
In the end our special thanks to the staff of Hotel Management Department, MARIHMR
for providing various resource such as laboratory with all needs of platforms,continuous
Internet connection, for Our Project
Anurag Upadhyay
(S.Y. B.Sc.HS)
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INDEX
1. Aims and objective . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . .. . . . . . . . . . . . ….. . . . . .. 6
2. Synopsis. . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . ….. . . . . 7
a. Project Title . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
b. Project Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
c. Internal Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
d. Problem Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
e. Abstract . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .. .8
f. Goals and Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
g. Explanation of terms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
3. Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . ……... . . . . . .13
a. Objectives of the Project . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
b. History. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . .18
c. Data Sources. . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .18
4. Research Methodology. . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . .. ………….. .36
a. Determining the type of Research. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
b. Sources of Data used for conducting the Research.. . . . . . . . . . . . . . . . . . . . . . . . . . ...37
c. Instruments for Data Collection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
5. Data Analysis and Data Interpretation. . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . .43
a. Data Analysis. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . .44
b. Data Interpretation. . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . .51
6. Conclusion. . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . .. . . .. . . . .. . . ……. . …. .57
7. Annexure. . . . . . . . . . . . . . . . . . .. . .. . . . . . . . . . . . . . . . . . . . . . .. . . .. . . . .. . . ….. . . …… .59
8. Bibliography. . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . .. . . .. . . . ….. ..….. . .. .61
9. Questionnaire. . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . .. . . …... . . . ….. . . ..64
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AIMS AND OBJECTIVES OF PROJECT REPORT
 To learn the concept of “tourism industry”.

 To explore various opportunity available in the ‘Tourism industry’
 Development in tourism industry
 The skill required in various types of Tourism sector
 Scops available in “Tourism industry in india”
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CHAPTER 1
SYNOPSIS
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1.1 Project Title
Career opportunities in Tourism Industry
1.2 Project Option

In house Research Project
1.3 Guide
Prof. Vincent Kedari
1.4 Problem Statement

Collecting data from various sources and document all the information acquired. The
information collected must be relevant with tourism industry. Analyze and interpret
the data collected to reach a conclusion. Also evaluate the research with respect to
Hotel management.
1.5 Abstract
 Tourism is a diverse industry which offers long-term career opportunities for
enthusiastic individuals who want to put their education and skills to work in
various environments. People in tourism may work indoors or outdoors,
standard hours or on a flexible schedule, seasonal jobs or all-year-round. It’s
one of the most exciting and diverse career paths out there.
 The tourism industry can be divided into five career areas: accommodation,
food and beverage services, recreation and entertainment, transportation and
travel services. All of these areas involve providing services to people who
visit India from other parts of the country and the world
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1.6 Goals and Objectives
The objective of this project is exploring,
I. What Kinds of Careers Are Available in the Tourism Industry? And,

II. How much salary package can be earned if you are opting for a career in
tourism industry?
1.7 Explanation of terms

 Tourism
Marketing of the enjoyable and other features of a travel destination, and
provision of facilities and services for the pleasure travelers (tourists).
 job prospect
A job prospect is a possibility that a person will be able to get or apply for a job
For instance, if someone says that he has a job prospect, it means that he knows
of a job that might hire him.
It is still a way of looking ahead and expecting good things. It's like potential in
that it's something that might be but isn't yet. There is also the potential for
something bad to happen, but prospects usually look good.When you
have prospects, you have a golden future.
 Civil/administrative services
the administrative service of a government or international agency exclusive of
the armed forces; especially : one in which appointments are determined by
competitive examination.
 Ministry of Tourism
The Ministry of Tourism, a branch of the Government of India, is the apex body
for formulation and administration of the rules, regulations and laws relating to
the development and promotion of tourism in India. The head of the ministry
is Minister of Tourism, a Minister of State (Independent Charge), held by
Shri. ShripadYassoNaik since May 2014. To promote the GDP of the country
indirectly and to have friendly relations with them, The Government of
India announced officially a Visa on Arrival status/facility for International Visitors
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to enter/visit India from 43 countries including United
States, Australia, Vietnam, Thailand, Vanuatu, Singapore, Israel, Jordan, Kenya,
Russian Federation, Brazil, Finland, Germany, Japan, Myanmar on 27 November
2014 and some more countries to follow soon.
 Archeological Survey
In archaeology, survey or field survey is a type of field research by which
archaeologists (often landscape archaeologists) search for archaeological sites
and collect information about the location, distribution and organization of past
human cultures across a large area (e.g. typically in excess of one hectare, and
often in excess of many km2). Archaeologists conduct surveys to search for
particular archaeological sites or kinds of sites, to detect patterns in the
distribution of material culture over regions, to make generalizations or test
hypotheses about past cultures, and to assess the risks that development
projects will have adverse impacts on archaeological heritage
 Counter Staff
People who work behind the counter of a bank, post office, etc
The counter staff are specially trained in how to deal with difficult customers.
 Remuneration
Remuneration is the compensation that one receives in exchange for the work or
services performed; not to be confused with giving (away), or donating, or the act
of providing to. A number of complementary benefits, however, are increasingly
popular remuneration mechanisms. Remuneration is one component of reward
management. It is a reward for employment in the form of pay, salary, or wage,
including allowances, benefits (such as company car, medical plan, pension
plan), bonuses, cash incentives, and monetary value of the noncash incentives
 Counter Clerk
Counter clerks assist a business’s customers by explaining products and
services, documenting transactions and collecting payment.In addition to
providing customer service, counter clerks greet business patrons, answer
telephone inquiries from customers and prepare merchandise for sale. As the
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primary point of contact for customers, they must maintain a professional
demeanor and be knowledgeable about the business’s products and services.
Counter clerk positions are generally entry-level jobs and require little to no
formal education or prior experience. Most training occurs on the job under the
guidance of more experienced employees, according to the U.S. Bureau of Labor
Statistics. Candidates should have strong communication skills and a working
knowledge of basic mathematics and money handling.Counter clerks typically
work in part-time positions and maintain a varied work schedule that may include
evening, weekend and holiday hours to meet the needs of a business's
customers.
 Junior Executive
One of a junior executive’s primary functions is that of an administrative assistant
to higher-ranking executives in a company. Depending on the industry, this may
include speaking with customers, scheduling appointments, bookkeeping, billing
or keeping a website updated. You may be asked to attend meetings for
bookkeeping purposes such as presenting information or taking minutes, but
some companies encourage junior executives to make suggestions and
otherwise participate in meetings.
 Regional Manager
Regional managers are in charge of multiple stores throughout a large physical
area. Depending on how the company operates, a regional manager may be in
charge of stores in one county or across multiple states. Regional managers
determine the operational practices of all stores in the area, making sure each
runs smoothly, cleanly, complies with marketing and sales campaigns and meets
budget and sales goals.
 infrastructural support
Services and supplies needed to sustain an organization in its day to day
operations, such as communications, labor, power, transport, water.
 Accommodation Operation
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Accommodation Operation is defined as ‘an establishment that provide facilities
and services for sleep, rest, relaxation and entertainment for people who are
temporarily away from their usual place of residence or work, in return for a fee’.
 Broadbasing
Broadbasing is a process through which an increasing number of social groups
enter the mainstream of social, political and economic activities and
progressively derive the same advantages from the society as the groups already
in the mainstream.
 Indian Institute of Public Administration
IIPA is an Indian institute which enhances the frontiers of knowledge in public
policy and governance through applied research and education as well as
training of administrators to serve the people of India.
 Maîtres d'hôtel and hosts
master of hotel, manages the public part, or "front of the house", of a formal
restaurant. The responsibilities of a maître d'hôtel generally include supervising
the waiting staff, welcoming guests and assigning tables to them, taking
reservations and ensuring that guests are satisfied.
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CHAPTER 2
INTRODUCTION
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Travel and Tourism one of the world's largest foreign exchange earner among
industries, provides employment directly to millions of people worldwide and
indirectly through many associated service industries. A very wide industry, it
includes Government tourism departments, Immigration and customs services,
travel agencies, airlines, tour operators, hotels etc. and many associated service
industries such as airline catering or laundry services, Guides, Interpreters,
Tourism promotion and sales etc. Travel and Tourism enterprises include major
internationals with a workforce of thousands, to the small private travel agent
with a handful of employees.
Work in the travel and tourism industry is essentially concerned with providing
services for people who are away from home, on business or holiday. Travel can
be leisure travel involving package tours, pilgrim travel, adventure travel etc. or
purely business. Work at every functional level in the industry involves dealing
directly with people. Travel agents assess the needs of tourists and
businessmen and help them make the best possible travel arrangements from
the many travel options available. Also, many major cruise lines, resorts, and
specialty travel groups use travel agents to promote travel packages to the
millions of people who travel every year.
Travel company personnel must be up-to-date on current rules and regulations

and documentation required, in areas like cargo, ticketing and passports, visas
etc. so as to correctly advise their clients, and to ta ke care of the paperwork
when necessary. Besides this, all tourism staff in marketing, counter sales, or
guide services, should be knowledgeable about the places their clients visit, in
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terms of general background, how to get there connections by air, rail and road
and the facilities available.
In India, Travel and tourism, as an industry, has been somewhat slower to take
off than in many other places. However, with increasing worldwide interest in
travel, and with the Government's encouragement of its acti vities, it is
undergoing massive expansion and improvement. This forecasts a bright future
for all those who choose to make a career of travel and tourism. Young people
with drive and a capacity for hard work can rise to top positions very quickly in
travel and tourism or even head their own agencies. A job in the industry gives
good returns as well as perks including opportunity to see many locales at low
prices.
2.1 Objective of the project
I. Careers Available in the Tourism Industry
From operational positions to management and executive-level responsibilities, you’ll

find opportunities for solid training, knowledge and skill development along with
unlimited career growth. The tourism industry also offers a unique environment for those
who wish to start their own business.
i. Operational Positions
These usually involve direct contact with tourists and are often the first step in a
lifetime career. Sample jobs include:
 Ski Repair Technician

 Bartender
 Concierge
 Adventure Tour Guide
 Cook
 Sales Coordinator
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ii. Supervisory Positions
These people hire, manage, motivate and schedule operational positions as well
as provide key functional expertise. Sample jobs include:
 Ski Patrol Supervisor

 Event Planner
 Restaurant Shift Supervisor
 Team Leader Accounting
 Maintenance Supervisor
iii. Management Positions

These positions involve budgeting, analysis, planning and change management
in order to help employees and the organization to grow and prosper. There may
also be interaction with other tourism sectors and community involvement.
Sample jobs include:
 Director of Sales and Marketing

 Head Chef
 Ski Area Manager
 Rooms Division Manager
 Adventure Company Owner
 Attractions Operations Manager
iv. Executives
Executives are often responsible for several departments or divisions and usually
work at a regional, national or international level. They are responsible for
strategic planning and have significant budget responsibility. Sample jobs
include:
 Hotel General Manager
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 Regional Manager of Restaurant Chain
 Tour Company President
 Convention Centre Executive Director
 CEO of Destination Marketing Organization (e.g. Tourism India)
There are also many opportunities for entrepreneurs in the tourism industry. Whether
you’re looking to open a resort, an eco-tourism outfit, an adventure operation or a bed
and breakfast, the incredible growth of tourism in India means plenty of business
opportunities for the entrepreneurial minded.
II. How Much Will you Make?
Salary ranges in tourism jobs depend on the type of job you’re doing, the amount of
education and training required, and your experience level. Keep in mind that many
people in tourism careers also make tips on top of their salary. Also, 77% of Indian
tourism organizations offer extended health care, 74% offer employees life insurance,
73% offer long-term disability and 81% offer dental care.
Here are a few sample average wages for various tourism positions in India:
Hotel General Manager Rs.4,00,000 – $9,00,000 / yr
Accommodations Service Manager Rs.3,06,601 –Rs.5,09,160 / yr
Executive Chef Rs.4,05,000 – Rs.7,01,386 / yr
Director of Sales and Marketing Rs.4,08,580 – Rs.8,00,000 / yr
Executive Housekeeper Rs.3,04,000 – Rs.5,00,000 / yr
Banquet Server Rs.90.00 – Rs.130.74 / hr
Concierge Rs.130.77 – Rs.170.46 / hr
Front Desk Agent Rs.100.25 – Rs.170.31 / hr
Guest Service Attendant Rs.100.25 – Rs.130.50 / hr
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Housekeeping Room Attendant Rs.100.25 – Rs.160.75 / hr
2.2 History
1. What is TOURISM?
Although many of us have been "tourists" at some point in our lives,

defining what tourism actually is can be difficult. Tourism is the activities
of people traveling to and staying in places outside their usual
environment for leisure, business or other purposes for not more than one
consecutive year.
Tourism is a dynamic and competitive industry that requires the ability to adapt
constantly to customers' changing needs and desires, as the customer’s
satisfaction, safety and enjoyment are particularly the focus of tourism
businesses.
2. TOURISM encompasses:
 Outbound Tourism
Outbound tourism is what you may be most familiar with. It involves the
people going from British Columbia to other provinces, territories or
countries. For example, going to Hawaii for a holiday is considered
outbound tourism.
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 Inbound Tourism
The tourists coming to BC from other places are called inbound tourists.
BC competes in a global market to attract tourists from the United States,
Japan, Germany and many other countries. The industry also implements
marketing campaigns aimed at attracting travellers from other parts of
India, as well as from within British Columbia.
 Domestic Tourism
Approximately half of the tourists in BC each year are actually from within
the province. BC Stats and Destination BC consider those travelling
beyond their usual environment (typically more than 80 km from home) for
business or for pleasure to be tourists.
3. TOURISM Sectors
 There are different ways to measure the size of the tourism industry, as
tourism does not conform to the usual ways that industries are defined,
such as manufacturing, forestry and other industries. Tourism constitutes
a wide variety of sectors that provide diverse products and services to
visitors. However, these businesses also provide products and services to
local residents.
 The tourism and hospitality industry in India employs more than 274,000
people on a full year equivalent basis, in diverse sectors such as
transportation, travel services, recreation and entertainment,
accommodation and food and beverage services. The industry represents
approximately 12% of the total workforce. Of these 274,000 workers,
approximately half (127,500) are employed directly as the result of the
$14.6 billion in tourism revenue in the province each year.
 When describing the “tourism industry,” we include all workers, because
this is the number of people who need to be recruited and trained to
support the businesses that serve both tourists and local residents.
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Economic reports may focus more on the 127,500 jobs created by direct
tourism spending for different purposes. Both figures are correct.
4. TOURISM: Eligibility & Course Areas
 Educational
There are graduate level, postgraduate level, diploma and certification
courses available to pursue in the industry. The post-graduate degree
awarded is Master of Tourism Administration (MTA), which is a two year full
time programme approved by the Ministry of Tourism, Govt. of India. The
Indian Institution of Tourism and Travel Management and some universities
offer MTA degree in Tourism. A Post graduate degree can be helpful in
getting into managerial and administrative positions in the industry.
International Air transport Association (IATA), a World Organization which
provides recognized standard in training to travel, tourism and cargo industry,
offers certification courses. Several large travel agencies also offer short -
term training programmes, and tend to absorb most of the candidates.
The eligibility for admission to Travel and Tourism courses at the undergraduate
level is, higher secondary examination pass. At post-graduate level, eligibility is
graduation in any field along with a pass in the entrance test followed by group
discussions and interview conducted by the institute. Proficiency in at least one
foreign language is preferred. A diploma in public relations or advertising is
helpful from the career point of view. It is also possible to gain these
qualifications through correspondence courses. Eligibility for certification
courses is 10+2.
Officers in the Directorate and Departments of Tourism are recruited from

among the candidates who have done civil service, drawn from the
Civil/administrative services of the State and Central governments. A degree in
travel and tourism is required for operational jobs in government organizations.
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Information assistants at the office of the Tourism departments are selected
through competitive examinations held by the Staff Selection Commission. The
eligibility is graduation with knowledge of Indian history, art and architecture,
besides proficiency in English. These vacancies are advertised through the
employment news.
Duration: The duration of training varies between one and two years, depending
on the course. For certification courses the duration maybe below one year.
 Personal Attributes:
Good communication and presentation skills is essential in the industry
where service to the customer is of utmost importance. An outgoing, friendly
personality; ability to handle people, verbal fluency, aptitude for languages
will be advantageous to be successful in the field. One should also have a n
up-to-date knowledge of available facilities and services in the field. In the
administrative or managerial level, organizing ability, an ability to make
decisions, solve problems, work effectively within a team will be essential.
5. TOURISM: Job Prospects & Career Options
Being a very wide field, the scope of employment in tourism sector is very bright
and the potential is still largely untapped. Career opportunities exist both in the
public and private sector. In the public sector, there are opportunities in the
Directorates and Departments of Tourism of the center and the state as Officers,
information assistants, Tourist guides etc. Another good prospectus for qualified
tourism professionals are in the private sector with travel agencies, tour
operators, airlines, hotels, transport and cargo companies etc. The opening up
of the skies to private airlines and their emerging tie -ups with foreign airlines
has removed bottlenecks in the transport and communication network resulting
in easy flow of domestic and foreign tourists in the country. Since this is a new
area of employment, not many qualified and experienced people are available
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and the promotion prospectus are also very bright and rapid. After a few years
of experience, one can also start their own business by handling all travel
requirements of a client and gradually building up business, taking on additional
employees.
There are graduate level, postgraduate level, diploma and certification courses
available to pursue in the Travel and Tourism industry as listed below,
 Advance Diploma in Travel and Tourism Management

 B.Com. Travel and Tourism
 Diploma in Travel and Tourism Management
 Foundation Course in Travel and Tourism
 Integrated Diploma in Travel and Tourism Management
 M.B.A. Travel and Tourism
 Master of Travel and Tourism Management
 Post Graduate Diploma in Travel and Tourism Management
 Travel and Tourism Management Courses
International Air transport Association (IATA), is a World Organization which provides

recognized standard in training to travel, tourism and cargo industry. Courses
conducted IATA are, IATA/UFTAA Standard (Entry Level), Advanced and Travel Agents
Marketing Courses, IATA/FIATA Cargo Agents Introductory, International Air Cargo
Rating, Dangerous Goods Refresher courses. There are a list of IATA / UFTAA and
IATA / FIATA Authorized Training Centers in India which provide courses in tourism
training.
Career Options
I. Tourism Department:
In the Tourism Department there are jobs as Reservation & counter staff, Sales
and marketing staff, Tour Planners and Tour guides. Officers in the Directorate
and Departments of Tourism are recruited from among the candidates wh o have
22
done civil service, drawn from the Civil/administrative services of the State and
Central governments. They are involved in the planning and promotion of
tourism activities. A degree in travel and tourism is required for operational jobs
in government organizations. Information assistants at the office of the Tourism
departments are selected through competitive examinations held by the Staff
Selection Commission. The eligibility is graduation with knowledge of Indian
history, art and architecture, besides proficiency in English. These vacancies are
advertised through the employment news. Information Assistants give out
information regarding tourist spots and services available and help to plan the
itinerary of the tourists. The Ministry of Tourism recognizes three types of
guides, regional, state and local. A regional guide gets a two year renewable
license from the Ministry of Tourism endorsed for life by the Archeological
Survey of India. Guides give detailed information on the various monuments and
artifacts and about the countries traditions and heritage.
II. Airlines:
Working in an airline, whether on the ground staff or in flight is an exciting

option for many people these days. In the airlines, one can work as Traffic
Assistance, Reservation and Counter Staff, Airhostess and flight pursers, Sales
and Marketing staff and customer services. A course in travel and tourism or a
qualification on Hotel management helps to get in. The jobs in airlines though
challenging are glamorous and afford the possibility of traveling to exciting
destinations. Free tickets for the family offered by some airlines are an added
advantage. Domestic and international Airlines such as Air India, Indian a irlines,
Jet airways, Air Sahara, Aeroflot, British Airways, Cathay Pacific, Emirates, and
Singapore Airlines etc. offer employment opportunities with attractive salaries
and numerous benefits.
III. Tour Operators:
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Tour operators organize conducted tours to the various tourist spots and
manage the travel and stay of the tourists. There are many companies operating
tours for the domestic as well as the international tourist. Some may be for the
usual destinations like hill stations but others are for unusual activities like river
rafting, hang gliding, rock climbing and camping. Tour operators need people for
selling the concept and then to accompany the groups to the destinations. For
foreign groups, the agencies prefer girls, who are frien dly and helpful. For
domestic groups, males are preferred. Again, the qualities required are a
pleasing and outgoing personality, knowledge of the activities and often
participating in them with the tourists. A person hoping to work with a tour
operator must be able to travel with the groups and know people at the
destinations to make the tours pleasant for the client. Though one may do a
course of tourist guide for this purpose, people with a knowledge of the activities
can easily join as tour operators. The jobs could be seasonal in some cases.
IV. Travel Agencies:
Travel agents assess the needs of tourists and businessmen and help them
make the best possible travel arrangements from the many travel options
available. Many resorts, travel groups use travel agents to promote their tour
packages to travelers. They deal with almost everything connected with travel
including the shortest route to the destination, travel mode, the important
documents that will be required (visa, passport, vaccination certificates etc.),
suitable places to stay, current exchange rates, tourist attractions to visit,
climate and they will plan the trip keeping in mind the clients' preferences,
budgets and special needs. In travel agencies there are openings for reservation
and counter staff, Sales and Marketing staff, Tour escorts and tour operators,
cargo and courier agencies etc. A short term course or a diploma in travel and
ticketing of 3-6 months duration will help gain entry into an agency. Several
large travel agencies also offer short-term training programs, and tend to absorb
most of the candidates. Some agencies take in fresh graduates and train them
24
on the job. Most travel agencies demands persons have a pleasing personality
and the ability to deal with customers. A knowledge of destinations and
procedures help a great deal.
V. Travel Counselor:
A travel counselor works right at the front and provides complete guidance on
travel. He ensures best value out of individual and group bookings. A Travel
Counselor also provides destination guidance and direction on accommodation,
transport and costs. He must also handle all ticket and hotel reservations and
arrange for travel insurance. Additional responsibilities include destination
promotion, foreign exchange and selling of tour packages.
There are two types of travel counselors, the first provide services for corporate
tourism and the second specialize in leisure tourism.
A Travel Counsellor spends a good deal of his time in client servicing, ticketing
and reservations.
VI. Hotels:
The hotel Industry is basically a service industry providing food and

accommodation to the Visitors. It is one which requires a large amount of
manpower, with a wide variety of skills. In India alone, about 1, 80,000
vacancies are expected to be filled within the next decade. A hotel offers career
opportunities in its various departments such as Operations, Front office,
Housekeeping, Food and Beverages, Accounting, Engineering/ Maintenance,
Sales, Public relations and Security etc. One can enter this field through direct
entry in some departments or through hotel management institutes. There are
many institutes that offer hotel management courses. Many hotels also offer
overseas training opportunities, which allow young people to gain promotions
rapidly.
25
VII. Transport:
Besides airlines, Travel facilities include rail services, coach operators, car hire
companies, etc. Whatever that takes Tourists from one place to another - by air,
road, railway, sea etc. comes under Travel and tourism. Tourist use a lmost all
these travel facilities.
6. TOURISM: Remuneration
Jobs in the travel and tourism industry offer good remuneration and perquisites,
which include free travel for employees and their families. Salaries may vary
within the industry and are higher in foreign airlines and agencies.
Basic Pay scales at different levels are approximately:
Counter ClerkRs. 1,500-2,000
AssistantRs. 2,000-2,500
Junior Executive Rs.3,000-3,500
Regional ManagerRs.3,800 -4,500
General ManagerRs.5,000-6,000
Air HostessRs.6,000 basic salary for domestic to Rs.40,000 in international

airlines.
Regional guidesTheir charges may range from Rs. 400 and above for an eight
hour day. They may earn between Rs. 30,000-40,000 or more in the three to
four months of the tourist peak season.
26
7. Tourism Industry in Hotel Management
It has been the endeavor of the Ministry of Tourism to put in place a system of training
and professional education with necessary infrastructural support capable of generating
manpower sufficient to meet the needs of the tourism and hospitality industry, both
quantitatively and qualitatively. As of now, there are 29 Institutes of Hotel Management
(IHMs), comprising 21 Central IHMs and 8 State IHMs, and 5 Food Craft Institutes
(FCIs), which have come up with the support of the Ministry. These institutes were set
up as autonomous societies with specific mandate to impart / conduct hospitality
education / training in hospitality skills.
 National Council for Hotel Management and Catering

Technology
For steering and regulating the academic efforts of the IHMs and FCIs, the Ministry had
set up, in 1982, the National Council for Hotel Management and Catering Technology
(NCHMCT). The mandate of the NCHMCT is to coordinate the growth and general
advancement in the development of hospitality management education through its
affiliated Institutes. The Council undertakes recruitment; itsjurisdiction extends over a
wide range of administrative matters including admission, fees, bye-laws, syllabus for
studies, courses, research and examinations, results; regulating building plans and
equipment , training, publishing periodicals, magazines, etc.; as also carrying out of
such government approvedactivities as prescribed from time to time. The NCHMCT is
also the affiliating body and the 29 IHMs and 5 FCIs that have come up with the support
of Ministry are affiliated to it for admissions
and regulations of examination. The NCHMCT has been given the mandate to affiliate private
IHMs. As of now, 12 private Institutes are affiliated to the NCHMCT.
The NCHMCT also conducts Joint Entrance Examination (JEE) on all-India basis for admission
to the 1st year of the 3-year B.Sc. programme in Hospitality and Hotel Administration for its
affiliated institutes.
27
Admission to M.Sc. in Hospitality Administration is centrally carried out by the Council. In the
case of other courses, i.e. P.G. Diploma in Accommodation Operation; P.G. Diploma in Dietetics
and Hospital Food Service; Diploma in Food Production; Diploma in Food and Beverage
Service; Diploma in House Keeping Operation; Diploma in Bakery and Confectionery,
Craftsmanship Course in Food and Beverage Service and Certificate Course in Hotel and
Catering Management, admission is directly carried out by the respective Institutes as per
eligibility criteria prescribed by the National Council for each of the courses.
 Indian Institute of Tourism and Travel Management
Indian Institute of Tourism and Travel Management (IITTM), set up in 1983, is a pioneer
in the field of travel and tourism education and training for providing specialized training
and education for tourism and travel industry both in the private and public sector. The
Institute had organized a Syllabus Review Workshop from 16th-18th October, 2006 at
Delhi, and based on the recommendations of the Workshop, the Institute decided to
offer the following All India Council for Technical Education (AICTE) approved
programmes with an intake of 60 students each at Gwalior, Bhubaneswar and Delhi
centres:
i. Two-year Post Graduate Diploma in Management (Tourism and Travel)from Gwalior and
Bhubaneswar.
ii. Two-year Post Graduate Diploma in Management (International Business) from Gwalior
and Bhubaneswar
iii. Two-year Post Graduate Diploma in Management (Service Sector) from Gwalior.
iv. Two-year Post Graduate Diploma in Management (Tourism and Leisure) from Delhi.
In order to tap the potential that India’s coastline offers for water based and adventure sports,
the Ministry had established the National Institute of Water Sports (NIWS in Goa) on the beach
of Panjim. The administrative control of NIWS stands entrusted to the IITTM.
 Broad-basing of the Hospitality Education
The Ministry has also decided to mainstream hospitality education through Government
vocational schools, Industrial Training Institutes (ITIs), polytechnic institutes,
28
Government colleges, Universities and Public Sector Undertakings. The Central
assistance will be available to all. The assistance will be utilized for creation of
infrastructure necessary for the conduct of courses / trainings.
 Capacity Building
For upgrading the skills and capacity building of service providers of the Industry, the
Ministry commenced the scheme of Capacity Building for Service Providers, under
which, trainings are undertaken to cover a widerange of services like health & personal
hygiene, cleanliness, basic service techniques, cooking techniques, garbage disposal,
etiquette and basic manners, basic nutrition values, energy saving and nutrition saving
techniques, guide training etc. It, inter-alia, covers service providers such as
coollies/servers/waiters/helpers/front office staff/reception counter staff/food kiosk and
dhaba staff/personnel engaged in handling tourists, airport security staff, immigration
officials and custom officers.
The implementing agencies are, amongst others, Indiatourism Offices, Institutes of

Hotel Management, Food Craft Institutes, Indian Institute of Tourism and Travel
Management, NCHMCT, tourism departments of States/UT Governments, State
Tourism Development Corporations, India Tourism Development Corporation,
State/Central training/academic institutions. Under the scheme, the participants of 4-day
programmes are compensated for the loss of wages. The fee and other costs of training
for all the programmes are covered. For the promotion of rural tourism, the Ministry of
Tourism extends assistance for capacity building in selected villages.
 Important Initiatives during the Year 2009-10
a. A Special Training Programme to Create Employable Skills

The Ministry of Tourism has launched a special programme for creation of employable
skills amongst youth belonging to economically weaker strata ofthe society. A person
seeking admission in the Programme should be minimum eighth pass and in the age
group of 18 to 25. The Programme offers short but quality training courses covering i)
food and beverage service and ii) food production. At present, the programme is being
29
conducted by the IHMs and FCIs sponsored by the Ministry of Tourism. The trainees
are also paid Rs.1500/- or Rs. 2000/- each, depending on the length of the course. In
view of the intrinsic merits of the Programme and its pro-poor stress, it has been
included in the Government’s action plan for the first one hundred days. The first round
of trainings commenced from 17th August, 2009. The target for the first 100 days was
the training of 1250 persons and that has been achieved.
In view of the response to the Programme, it was extended to enlist more institutes as
implementing agencies, to eventually reach out to people in much larger numbers. This
extension of the Programme will be actualized through an active involvement of the
State Governments and U.T. Administrations.
b. Skill Testing and Certification of the Existing Service Providers

A programme for certification of skills of service providers employed in the hospitality
sector has been initiated by the Ministry under which the service providers would
undergo a 3-day orientation followed by practical test and viva voce. To begin with,
funds were sanctioned to the NCHMCT and seven IHMs, at PUSA, Mumbai, Kolkata,
Chennai, Hyderabad, Bengaluru and Goa, for the institution of testing facilities. In view
of the importance of this programme to the Industry, it forms part of the action plan of
the Government for first one hundred days. The certification target for the first one
hundred days was 1250 persons in and has been achieved.
Encouraged by the response to this Programme, it was decided to add 7 more IHMs, at
Jaipur, Gandhi Nagar, Srinagar, Chandigarh, Dehradun, Bhopal and Guwahati, as the
skill testing centres.
c. Certified Hospitality Trainers Programme

About 300 first class graduates in hospitality andhotel administration will be given
intensive training spread over 55 working days so as to en-capacitate them for teaching
assignments. The measure is intended to meet the shortage of teachers specific to
hospitality education. Presently, the IHMs at Pusa (Delhi), Gwalior, Lucknow, Kolkata,
Hyderabad, Bengaluru and Gandhi Nagar are conducting the Programme. During the
training, each student is entitled to a stipend of Rs. 10,000/- per month.
30
d. Training of Teachers of IHMs and FCIs
With a view to upgrading the skill and enlarging the vision of the teachers in the IHMs,
FCIs and IITTM, the Ministry organized the training of 46 teachers during the year. The
training included study visits to certain hospitality institutes of repute in other countries.
e. Earn While You Learn Programme

Under this Ministry’s Programme namely ‘Earn While You Learn’, the Indian Institute of
Tourism and Travel Management conducts training of college-going students for a
period of 21 days. The basic purpose of the training is to sensitize youth to tourism in
the country and also give skills to handle tourism related functions. The Programme has
acquired an added significance as Commonwealth Games – 2010 would be expected to
draw volunteers from amongst the pass-outs of the Programme. During the course of
this year and up to the Games, about 3000 students would be trained. This Programme
is funded under the Ministry’s Scheme of Capacity Building for Service Providers.
f. Training of 3000 Taxi / Bus Drivers and Conductors / Helpers

These trainings too will be funded under the Capacity Building for Service Providers
Scheme. The trainings are being conducted by the Haryana Institute of Public
Administration presently. The first training course was taken up on 11th May, 2009.
Soon, the ITDC will also be expected to take initiative for the training of another 500
persons. This number (3000) has been worked out in consultation with the Organizing
Committee for the Commonwealth Games. Eachtraining course runs over four days and
aims at not only improving the drivers and others in their manners and attitude but also
to give them skills in communication, first aids and yoga.
g. Training of 8000 auto-rickshaw Drivers

The Ministry of Tourism has launched a Programme to train 8000 auto-rickshaw drivers
of Delhi. The partners in the Programmeare : Haryana Institute of Public Administration
(HIPA), India Tourism Development Corporation, Delhi Institute of Hotel Management
(DIHM), Indian Institute of Public Administration (IIPA) and Delhi Police. The
Programme got underway from 12th October, 2009 when the first course was
conducted at HIPA. Later, one course each at the IIPA, the ITDC and the DIHM is being
31
conducted on weekly basis. Each course will be of 3 days duration and take 40 trainees.
This Programme complements the Programme for taxi drivers launched earlier.
8. TOURISM: Companies in India
Here is a list of top 10 tourism and travel companies in India; these are the
best companies in travel and hospitality sector providing various travel
resources which includes international and domestic hotel bookings, hotel
packages, flight, train and bus tickets etc. Ranking process of these top
travel companies in India is frequently being updated by our expert team.
1. MakeMyTrip
Corporate office - Gurgaon, Haryana | Establishment - 2000 |
Business - Online Travel Company | Website - www.makemytrip.com |
MakeMyTrip.com has revolutionized the travel industry in India. Founded in the
year 2000 makemytrip is an online travel company offering domestic and
international travel services which comprises of flight, train and bus tickets,
holiday packages, hotel reservations and other products and services.
2. Thomas Cook
Corporate office - London, UK | Establishment - 1881|
Business - Tourism | Website - www.thomascook.in |
Thomas Cook (India) Ltd is one of the leading travel companies in India
operating in more than 98 cities and the worldwide offices are located in Sri
Lanka and Mauritius. Services offered by Thomas Cook includes MICE,
Corporate Travel Management, Foreign Exchange, Insurance, Leisure Travel
and E-Business. Thomas Cook has been awarded the Most Trusted Brand in
32
travel services by The Brand Trust Report™ and has won many prestigious
awards in travel category.
3. Cox & Kings

Corporate office - Mumbai, Maharashtra | Establishment - 1758 |
Business - Travel Company | Website - www.coxandkings.com | \
Found in year 1758 Cox & Kings is the leader of the travel industry in India.
Company’s Indian headquarter is located in Mumbai. Cox & Kings has 12 offices
in India and global offices are located in UK, Japan, USA, Russia, Dubai and
Singapore. The services offered by the company are Outbound Tourism,
Destination Management, Domestic Holidays, Trade Fairs, Business Travel etc.
4. Yatra
Business - Online Travel company | Website - www.yaatra.co.in |
Yatra.com is India’s premium tour operator offering all travel related services and
products. It is one of the best travel companies in India providing all the
information, availability, pricing details and bookings of domestic and
international hotels, packages, train, flights and car rentals across 336 cities.
5. SOTC
Corporate office – Mumbai, Maharashtra | Establishment – 1949 |
Business – Tourism | Website – www.sotc.in |
India’s leading online travel company SOTC is Kuoni India’s travel brand. SOTC
is among the top 10 travel companies in India having expertise in Escorted
Tours, and Domestic Holidays, Free Individual Travel, Corporate tours, Trade
Fair Tours and Customized Holidays.
6. Goibibo
Business - Travel & hospitality | Website - www.goibibo.com |
33
Goibibo.com a MIG Group company established in 2009 has overpowered its
competitors to emerge as one among the best travel companies in India. The
one-stop online travel company features various travel services and products
which allows the user to explore the largest range of destinations and hotels with
the world’s leading online travel company.
7. Expedia
Corporate office – Bellevue, Washington, U.S.| Establishment – 1996
Business – Online Travel Company | Website – www.expedia.co.in |
Expedia, Inc. enables travelers to buy air tickets, hotels and holiday packages in
any part of the world all from one place. Unlike other travel companies in India
Expedia offers more than 75000 hotels and over 3000 holiday packages with
additional features wherein a user can check the map and weather forecasts of
the destination.
8. Cleartrip
Business – Online Travel Company | Website – www.cleartrip.com |
Cleartrip.com is an online travel company headquartered in Mumbai. Cleartrip
provides online travel services which includes and international holiday
packages, reservations, rail tickets, flight tickets and bus tickets. Cleartrip is rated
one of the reliable online travel companies in India.
9. Travelguru
Business – Online travel agency | Website – www.travelguru.com |
Since 2005 Travelguru.com has been facilitating its customers to make wise
decisions and smart travel plans by giving users access to various deals on
airlines and hotels worldwide. Travelguru offers the facility to book and explore
air tickets, hotel rooms, cruises and vacation packages more conveniently and
securely.
34
10. Akbar Travels Of India Pvt Ltd.
Business – | Website – www.akbartravelsonline.com |
Akbar Travels has become one of the reputed travel agency in India in terms of
the largest number of IATA approved Branches. It has a online portal
Akbartravelsonline.com which assists its users to book domestic and
international flight and rail tickets and hotels at low costs.
2.3 Data Collection for the research
Both primary and secondary data were used, i.e. triangulation / dual methodology, to
conduct the research. The sources were considered, on which to base and confirm the
research and findings.
Primary data was collected through the following sources, i.e.
1. interview
2. observation
3. action research
4. case studies
5. histories
6. questionnaires
Secondary data was obtained from already existing data, using the following
sources, i.e.
1. Previous research
2. Official statistics
3. Mass media products
4. Government reports
5. Web information
35
CHAPTER 3
RESEARCH
METHODOLOGY
36
Research Methodology
Research methodology process used for this research includes a number of activities to
be performed. These were arranged in proper sequence of timing for conducting
research. One activity after another was performed to complete the research work.
Research methodology used for this research includes the following steps:
3.1 Determining the type of Research

The topic for the research study is career opportunities in tourism industry and the
nature of the topic istheoretical and descriptive. So to conduct the research study the
type of research suitable is descriptive research only. The data iscollected from
tourism records, dealers, customers and statistics of the companies performing in
tourism industry. The descriptive research has met the requirement of research study.
3.2 Sources of Data used for conducting the Research.

For the study purpose both primary and secondary data were used. The primary data
was collected from tourism companies, customers and dealers dealing with the tourism
company. The secondary data was collected from records of the company, retailers and
dealers, and the web.The data from past also have been collected like the growth in the
tourism industry, employment opportunities and revenue obtained. The primary and
secondary data have been collected to cover every aspect of the study. The primary
data are related to behavior and response of employees, dealers and customers. The
secondary data shows pastrecords of the tourism industry. These data are used in
combination as per need of the study. These data have different merits and demerits
which serves our purpose of the research study.
These are explained below:
a. Primary Data
Primary data was information collected by the researcher specifically for the
research assignment. Primary data was gathered for the purpose of research
37
and allowed to compile and publish the information, which no one had compiled
or published, in a forum accessible to the public. The data gathered here is
original in nature and directly related to the problem and current data, so the
degree of accuracy is very high.
- How was the primary data collected?

For this research, primary data was gathered using sources such as interviews of
the people involved in thecheese industry, observing various aspects of the
industry, history of the industry, questionnaires on the gathered data.
Also, a number of other ways were used to collect the data like interviews, telephone,
surveys, focus groups etc. It also was collected from across the national borders
through emails and posts. It included a large population and wide geographical
coverage.
Moreover, primary data collected is of current times and gave a realistic view to the
researcher about the topic under consideration.
Reliability of primary data was very high because these were collected by the
concerned and reliable party.
- Problems faced while collecting the primary data.

i. For collection of primary data where interview was to be conducted the
coverage was limited and for wider coverage a more number of researchers
were required. A lot of time and efforts were required for data collection. By
the time the data was collected, analyzed and report was ready, the problem
of the research became very serious or out dated. So the purpose of the
research was sometimes destroyed.
ii. There were design problems like how to design the surveys. The questions
had to be simple to understand and respond.
iii. Some respondents did not give timely responses. Sometimes, the
respondents did give fake, socially acceptable and sweet answers and tried to
cover up the reality.
38
iv. With more people, time and efforts involvement the cost of the data collection
went high. The importance of the research sometimes was compromised.
v. In some primary data collection methods there was no control over the data
collection.
vi. Incomplete questionnaire always gave a negative impact on research.
vii. Trained persons were required for data collection. Inexperienced person in
data collection gave inadequate data for the research.
b. Secondary Data
Secondary data was collected by a party not related to the research study but which
had collected this data for some other purpose and at different time in the past. The
researcher used these data hence it became secondary data for the researcher. These
data were available in written, typed or in electronic forms. A variety of secondary
information sources were available to gather data on an industry, potential product
applications and the market place. Secondary data was also used to gain initial insight
into the research problem. Secondary data was classified in terms of its source – either
internal or external. Internal, or in-house data, was secondary information acquired
within the organization where research was carried out. External secondary data was
obtained from outside sources.
- How was the secondary data collected?

Secondary data was cheaper and faster to access.
It provided a way to access the work of previously conducted research.
The data was collected from Official statistics, cheese industry reports, Web
information, Historical data and information.
It gave a frame of mind for the research that in which direction one should go for the
specific research.
The secondary data saved time, efforts and money and added to the value of the
research study.
- Problems faced while collecting the secondary data.

39
i. The data sometimes collected from the third party was not reliable so the
reliability and accuracy of data was a concern.
ii. Data collected from one location was not be suitable for the other due to
variable external factors.
iii. With the passage of time the data became obsolete and very old
iv. Secondary data sometimes distorted the results of the research. For using
secondary data a special care was required to amend or modify for use.
v. Secondary data raised issues of authenticity and copyright.
3.3 Instruments for Data Collection

For collection of data the following instruments have been used:
a. Questionnaire
In our Questionnaire a set of questions were prepared to ask a number of questions and
collect answers from respondents relating to the research topic. A number of questions
usually in printed or electronic form were answered by the individuals. The forms had
blank spaces in which the answers can be written. Sets of such forms were distributed
to groups and the answers were collected relating to research topic. A questionnaire
consisted of a series of questions asked to individuals to obtain statistically useful
information about a given topic.
Properly constructed and responsibly administered, questionnaires became a vital

instrument by which statements were made about specific groups or people or entire
populations. Inappropriate questions, incorrect ordering of questions, incorrect scaling,
or bad questionnaire format can make the survey valueless, as it may not accurately
reflect the views and opinions of the participants. A useful method for checking a
questionnaire was making sure it accurately captured the intended information to
pretest among a smaller subset of target respondents. In thisresearch,the survey
questions asked to respondents were designed to extract specific information. It served
four basic purposes: to,
1. collect the appropriate data,
40
2. make data comparable and amenable to analysis,
3. minimize bias in formulating and asking question, and
4. make questions engaging and varied.
For our study purpose a set of questions has been prepared to collect information
relating to the topic of the study. In this study a structured questionnaire has been used
with different types of questions such as closed ended and open ended. Special case
has been taken to select the scales for the questions for collection of responses very
effectively.
b. Telephone, Mobile Phone and Facsimile

Telephone and other devices were used for collecting data verbally and written on
fax from respondents located away from the researcher and having these facilities
plus the researcher having their contact numbers. Use of interviewers encouraged
sample persons to respond, leading to higher response rates. Interviewers increased
comprehension of questions by answering respondents' questions. It is fairly cost
efficient, depending on local call charge structure. It is good for large national or
international respondents and gives wider coverage. It cannot be used for non-audio
information (graphics, demonstrations, (taste/smell samples) this instrument is not
suitable for the respondents where the telephone facility is not available.
c. Mail
For collection of data from the respondents who are located at a long distance and do
not have any communication facility. They were contacted through mailed
questionnaire. Only thing required was that the researcher has the postal addresses of
the respondents. The questionnaire may be handed to the respondents or mailed to
them, but in all cases they are returned to the researcher via mail. The cost involved
was very less but no clarification can be given to the respondents if required.
Respondents can answer at their own convenience. The respondents cannot be biased
by the researchers and the detail information can be collected for the research purpose.
41
Only one disadvantage this instrument gives is that the response rate is very less due to
lack of interest in the topic of respondents and low literacy rate.
d. Interview
In this method the interviewer personally met the informants and asked necessary
questions to them regarding the subject of enquiry. Usually a set of questions or a
questionnaire is carried by him and questions are also asked according to that. The
interviewer efficiently collects the data from the informants by cross examining them.
The interviewer must be very efficient and tactful to get the accurate and relevant data
from the informants. Interviews like personal interview/depth interview or telephone
interview can be conducted as per the need of the study.
42
CHAPTER 4
DATA ANALYSIS AND
INTERPRETATION
43
4.1 Data Analysis
Total Tourism Sector Employment
In 2011, total tourism sector employment accounted for 10.3% of all employment
in India. The food and beverage services industry group accounted for the larges
t proportion of employment in the tourism sector (47.9%), followed by Recreation
and Entertainment (21.7%). The largest proportion of tourism sector employment
was in Delhi (37.6%), followed by Mumbai (22.0%) and Rajasthan (16.4%).
Of India’s main Census Metropolitan Areas (CMAs), Delhi accounts for the
largest proportion of tourism employment overall and within each industry group.
44
45
Table 2 ‐ Tourism Employment in Indian Census Statewise in 2011 (by Industry Group)
Food & Recreation

Tourism Accommodat Beverage & Transportat Travel
-ions Entertainm- -ion
Sector Services ent Services
Himachal
Pradesh 0.5% 0.6% 0.5% 0.5% 0.6% 0.5%
Jammu &
Kashmir 1.4% 1.4% 1.3% 1.3% 1.5% 1.5%
Kerala 2.2% 2.9% 2.4% 1.9% 1.8% 1.9%
Mumbai, MH 11.6% 6.9% 11.0% 13.2% 14.1% 14.6%
West Bengal 3.3% 2.7% 3.5% 3.6% 2.9% 3.6%
Delhi 15.6% 10.1% 14.6% 17.9% 17.7% 23.7%
Goa 2.5% 2.4% 2.4% 2.3% 3.4% 1.8%
Tamilnadu 0.8% 1.0% 0.9% 0.6% 0.7% 0.4%
Gujrat 4.2% 3.0% 4.1% 3.9% 5.9% 3.5%
Andhra
-Pradesh 3.4% 3.0% 3.7% 3.1% 3.3% 3.3%
Rajasthan 8.9% 7.1% 8.6% 9.6% 9.2% 13.8%
Rest of India 45.5% 58.9% 47.1% 42.1% 38.7% 31.4%
Total
Employed 1,656,940 184,835 793,380 358,980 271,500 48,245
46
Size of Tourism Sector Businesses
Businesses with no more than four employees dominated the tourism sector in 2011
(43.9%). Almost eight in ten (78.8%) tourism sector businesses that reported to the
Indian Business Register indicated they had less than twenty employees. This is
slightly lower than the Indian economy as a whole, which reported having 86.8% of
businesses in this category. It is interesting to note that the proportion of tourism
businesses with 20‐ 99 employees was larger than the proportion in India as a whole.
Table 3‐ Size of Tourism Sector Businesses by Number of Employees, 2011

Food &
Number of Tourism Recreation & Travel
India Accommodation Beverage Transportation
employees Sector Entertainment Services
Services
1‐4 58.9% 43.9% 42.4% 37.2% 53.3% 57.4% 60.6%
5‐9 16.6% 18.6% 18.2% 19.5% 17.2% 15.8% 21.3%
10 ‐ 19 11.3% 16.3% 14.8% 19.5% 12.5% 10.5% 10.0%
Total < 20 86.8% 78.8% 75.4% 76.2% 83.0% 83.7% 91.9%
20 ‐ 49 8.0% 14.0% 14.5% 16.7% 10.6% 8.9% 5.3%
50 ‐ 99 2.8% 4.9% 5.5% 5.8% 3.6% 3.5% 1.6%
Tot. 20 ‐ 99 10.8% 18.9% 20.0% 22.5% 14.2% 12.4% 6.9%
100 ‐ 199 1.4% 1.5% 2.8% 1.1% 1.7% 2.0% 0.9%
200 ‐ 499 0.7% 0.6% 1.5% 0.2% 0.8% 1.3% 0.2%
500+ 0.3% 0.2% 0.3% 0.0% 0.3% 0.6% 0.1%
Total 100+ 2.4% 2.3% 4.6% 1.3% 2.8% 3.9% 1.2%
Tourism Sector Occupations

There is a wide range of occupations that make up the tourism sector. Some of these
occupations are easily associated with the tourism sector, such as hotel front desk
clerk. Others are occupations that work in various sectors, including tourism, such as
human resource manager or cashier. This section will profile employment in the main
47
occupations found in all industries of the tourism sector by a number of demographic
characteristics. The occupations described in this document reflect 77.1% of
employment in the tourism sector.
Table 4‐ Main Occupations in the Tourism Sector

% of
Number of tourism
Occupation employ-
People ment
Food counter attendants, kitchen helpers and related
occupations 225,535 13.6%
Food and beverage servers 177,880 10.7%
Cooks 140,370 8.5%
Restaurant and food service managers 91,105 5.5%
Bus drivers and subway and other transit operators 66,930 4.0%
Cashiers 57,770 3.5%
Light duty cleaners 47,160 2.8%
Program leaders and instructors in recreation, sport and

fitness 41,725 2.5%
Taxi and limousine drivers and chauffeurs 38,735 2.3%
Bartenders 36,185 2.2%
Chefs 31,910 1.9%
Food service supervisors 28,580 1.7%
Travel counsellors 25,645 1.5%
Retail salespersons and sales clerks 23,695 1.4%
Accommodation service managers 23,155 1.4%
48
Hotel front desk clerks 21,935 1.3%
Landscaping and grounds maintenance labourers 20,560 1.2%
Casino occupations 19,090 1.2%
Maîtres d'hôtel and hosts 18,325 1.1%
Janitors, caretakers and building superintendents 17,700 1.1%
Operators and attendants in amusement, recreation and

sport 16,755 1.0%
Retail trade managers 12,340 0.7%
Air pilots, flight engineers and flying instructors 11,305 0.7%
Pursers and flight attendants 10,920 0.7%
Airline sales and service agents 10,745 0.6%
Bakers 8,385 0.5%
Accounting and related clerks 8,025 0.5%
Sales, marketing and advertising managers 7,065 0.4%
Customer service, information and related clerks 6,430 0.4%
Transportation managers 5,965 0.4%
Tour and travel guides 4,435 0.3%
Technical occupations related to museums and art

galleries 3,940 0.2%
Other attendants in accommodation and travel 3,775 0.2%
Ticket agents and related clerks (except airline) 3,360 0.2%
Outdoor sport and recreational guides 2,555 0.2%
Retail trade supervisors 2,480 0.1%
49
Conference and event planners 2,430 0.1%
Human Resource Managers 2,040 0.1%
Subtotal 1,276,940 77.1%
All other tourism occupations 380,000 22.9%
TOTAL TOURISM SECTOR EMPLOYMENT 1,656,940
Total Employed Labour Force in India 16,021,180 10.3%
4.2 Data Interpretation

India’s tourism sector, which consists of five component industry groups (food and
beverage services, transportation, accommodation, recreation and entertainment, and
travel services), is a large and dynamic contributor to the nation’s economy. In 2011,
tourism spending in India reached $66.8 billion, and the sector’s contribution to India’s
GDP was 2.0%.
Tourism in India offers unique experiences, interesting attractions, five‐star

accommodations, and superb amenities. However, if there are no employees to provide
these services and operate the facilities, the tourism sector will not be sustainable.
Businesses in the sector not only provide services for tourists, but also for locals who
use neighborhood restaurants and entertainment venues. For statistical measurement,
there is a difference between tourism demand created by locals and spending by
anIndian tourist or a visitor from another country. However, from the point of view of the
business owner, all of these people are customers who require memorable and
exceptional service.
50
The Indian Tourism Satellite Account reports “tourism employment” as the number of
jobs directly attributable to tourism demand, or spending by domestic and foreign
tourists. According to the National Tourism Indicators, there were 633,700 tourism jobs
in 2011.However, from a human resource perspective, when hiring, or training, the
employer does not think about which of their employees serve visitors. Thus, this
document looks at “total tourism sector employment”—the total number of people
working in the sector, regardless of whether their employment is attributable to tourist or
the local resident spending.
In 2011, total tourism sector employment in India was 1.66 million people, which
represented 10.3% of all employment in India. The largest industry was food and
beverage services, which engaged 47.9% of all tourism employees. Not surprisingly, the
four occupations employing the largest numbers of tourism workers were those
associated with food and beverage services. Food counter attendants and kitchen
helpers accounted for 13.6% of all tourism employment, followed by food and beverage
servers (10.7%), cooks (8.5%), and restaurant and food service managers (5.5%).
When compared to the Indianlabour force, tourism continues to be a sector dominated

by young workers. In 2011, workers between the ages of 15 and 24 represented 15.0%
of India’s labour force, but almost one‐ third (32.8%) of the tourism labour force.
Furthermore, 18.5% of tourism employees were between the ages of 25 and 34 years.
Notable standouts bucking this trend were the transportation and travel services
industry, with just 5.4% and 11.8% of their respective labour forces in the 15‐24 age
range. Transportation in particular was dominated by older workers, being the only
industry group to have the majority (53.6%) of its workers aged 45 and older. Food and
beverage services employed the youngest labour force with almost half (48.1%) of its
labour force aged 24 or younger. Most occupations within the accommodations and
recreation and entertainment industries also employed a higher percentage of young
people than the Indianlabour force a whole.
51
Despite the fact that tourism may still be considered a “young” industry in terms of the
people it employs, the number of older workers is increasing. For example, the
proportion of people working in accommodations who were 45 years or older increased
by 8.7% since 2001. For the sector as a whole, the number of workers aged 45 years
and older increased by 4.5% between 2001 and 2011.
In 2011, the Indian labour force was 53.1% male and 46.9% female. By contrast, the
tourism sector was comprised of 47.7% males and 52.3% females. The
accommodations and food and beverage service industry groups employed larger
proportions of female workers, at 61.4% and 59.6% respectively. The gap was even
greater in the travel services industry where 70.5% of workers were female. At the other
end of the spectrum was the transportation industry group, which had a predominantly
male workforce (71.9%). Within transportation, school and employee bus transportation
was the only industry that employed a greater share of women than men. Unlike the
other industry groups, gender distribution in recreation and entertainment mirrored the
overall labour force.
Equity groups were better represented in the tourism sector labour force (41.5%) than
the overall Indian economy (35.2%). However, in terms of the mother tongue of its
employees, the tourism sector was reflective of the Indian labour force as a whole. Six
in ten (60.1%) tourism sector workers’ first language is English, compared to 58.9% of
the total labour force.
Within the industry groups, Travel Services had the highest percentage of its workforce
born outside of India (33.3%) as well as the highest percentage of workers whose
mother tongue is neither English nor Hindi (28.1%). Food and beverage services had
the largest share of visible minorities (27.6%).
Overall, the seasonal nature of the tourism sector can be seen in its employment
patterns. The sector (48.3%) employed less people in full‐year positions than the Indian
economy (61.6%). Although part‐time jobs were prevalent in the sector (38.6%), more
than six in ten (61.4%) tourism employees worked full‐time. There was great variability
52
in the work patterns of each industry group. For example, the transportation and travel
services industries were most likely to employ people on a full‐time/full‐year basis
(56.7% and 53.4% respectively), while businesses within the recreation and
entertainment group were most likely to employ workers on a part‐year basis (58.1%).
Within the industry groups, food and beverage service providers were more likely to
employ workers on a part‐time/full‐year basis (15.6%).
The tourism sector in India faces many challenges attracting and retaining its workers.
These include competition for labour, both within the sector and from other areas of the
economy, falling birth rates, misperceptions about tourism occupations, and the aging of
the baby boomer population. It is expected that India’s tourism sector could face a
cumulative shortage of over 95,000 full‐year jobs by 2015. And, as tourism continues to
grow in India, it will become more and more difficult to ensure an adequate supply of
labour.
Table 5 ‐ Projected Employment Shortage: India

2006 2009 2010 2015 2020 2025
Accommodation 4,131 1,782 3,966 6,550 10,564 17,019
Food and Beverage Services 9,563 ‐5,742 3,260 59,090 118,285 172,258
Recreation and Entertainment 4,934 ‐2,326 1,756 19,105 34,648 42,795
Transportation 4,716 1,491 4,058 10,169 16,318 24,828
Travel Services 336 180 223 367 133 ‐231
TOTAL 23,681 ‐4,615 13,264 95,281 179,948 256,669
This situation illustrates the importance of understanding total tourism sector

employment and the characteristics of the sector’s existing workers. It also
demonstrates the importance of understanding the projected supply of labour in India
over the coming years.
The aim of this report is to provide pertinent information on the tourism sector’s labour
force, in order to inform proactive human resource decisions. In the future, tourism
employers will have to continue to seek workers outside the youth labour pool, and work
53
to make tourism careers more attractive. The sector already employs a higher share of
equity groups than the Indian economy as a whole, and its share of workers aged 45
years and older is increasing. Notwithstanding economic downturns, the tourism sector
has grown year over year. If the sustainability of the sector is to continue, there must be
ongoing improvement in the quality of the tourism labour force, and increasing flexibility
on the part of businesses to meet changing competitive demands.
Summary Table: Demographic Characteristics for the Tourism Sector

Food &
TOURISM Recreation & Travel
INDIA Accommodations Beverage Transportation
SECTOR Services
Entertainment Services
16,021 1,656, 793,38 48,2

Total Employment 180 940 184,835 0 358,980 271,500 45
GENDER
Female 47.4% 52.3% 61.4% 59.6% 47.2% 28.1% 70.5%
Male 52.6% 47.7% 38.6% 40.4% 52.8% 71.9% 29.5%
AGE
15‐24 years old 15.0% 32.8% 22.8% 48.1% 27.3% 5.4% 11.8%
25‐34 years old 19.9% 18.5% 19.9% 17.8% 20.7% 15.5% 24.6%
35‐44 years old 24.6% 18.6% 20.2% 14.8% 19.8% 25.5% 25.1%
45 years and older 40.5% 30.2% 37.1% 19.2% 32.2% 53.6% 38.5%
WORK PATTERNS
Full‐Time / Full‐Year 53.7% 36.8% 39.4% 31.0% 31.9% 56.7% 53.4%
Full‐Time / Part‐Year 24.0% 24.6% 32.5% 20.1% 29.2% 25.5% 26.7%
Part‐Time / Full‐Year 8.0% 11.5% 7.8% 15.6% 10.1% 4.8% 6.7%
Part‐Time / Part‐Year 14.4% 27.1% 20.3% 33.3% 28.9% 12.9% 13.2%
Total Full‐Time 77.7% 61.4% 71.9% 51.1% 61.1% 82.2% 80.1%
Total Part‐Time 22.3% 38.6% 28.1% 48.9% 39.0% 17.7% 19.9%
Total Seasonal 38.4% 51.7% 52.8% 53.4% 58.1% 38.4% 39.9%

54
(Part‐Year)
Total Year‐Round 61.6% 48.3% 47.2% 46.6% 42.0% 61.5% 60.1%
SCHOOL ATTENDANCE
Attended school 16.7% 28.4% 20.3% 38.6% 27.1% 8.6% 13.8%
Did not attend school 83.3% 71.6% 79.7% 61.4% 72.9% 91.4% 86.2%
EDUCATION LEVELS
No certificate, diploma or
degree 14.5% 23.3% 20.6% 31.9% 15.1% 14.2% 4.2%
High school or
equivalent 26.1% 34.6% 32.9% 38.8% 30.0% 31.9% 21.6%
Apprenticeship/trades/C
ollege/
CEGEP 32.4% 25.9% 30.2% 19.2% 27.1% 37.7% 44.9%
certificate/diploma
University below
bachelor level 4.8% 3.9% 4.5% 2.8% 5.0% 4.4% 7.5%
University certificate or
degree 22.3% 12.3% 11.8% 7.2% 22.7% 11.9% 21.8%
55
CHAPTER 5
CONCLUSION
56
The travel, tourism and hospitality industry today is a very dynamic and booming work
sphere with great scope for the use of creativity, imagination and orientation on a global
level. The tourism industry in India is one of the largest and most profitable industries in
the country and contributes substantially to the foreign exchange earned.
In 2008, four million tourists visited India and spent US$8.9 billion, thus making India
one of the global and most visited tourist destinations. The increase in tourism in India
has created many jobs in a variety of related sectors, both directly and indirectly. An
approximate 20 million people now work in India's tourism industry. Indian Tourism is
thriving, owing to a huge surge in both business and leisure travel by foreign and
domestic tourists and is expected to generate approximately US$ 275.5 billion by 2018.
A report published by the Travel and Tourism Council (WTTC) says that the year 2020,
tourism in India could add another Rs. 8, 50,000 crores to the GDP. India has still not
realized its full potential from tourism.
The travel and tourism industry holds tremendous potential for India's economy.
It can provide impetus to other industries and create millions of new jobs.
57
CHAPTER 6
ANNEXURE
58
Annexure
M.A.Rangoonwala Institute of Hotel Management & Research

PROJECT REPORT
(To be filled in BLOCK LETTERS)
1. Student : Anurag Upadhyay
2. Roll. No : 10310
3. Contact Number : 9407682747
4. Email ID : anuragupadhyay005@gmail.com
5. Name of the Project : Career Opportunities in Tourism Industry
6. Date of Completion : 02 may 2017
7. Name of the Guide : Prof. Vincent Kedari
59
CHAPTER 7
BIBLIOGRAPHY
60
1. "Travel & Tourism Economic Impact 2015 India" (PDF). World Travel and
Tourism Council. Retrieved 15 April 2016.
2. "Indian medical tourism industry to touch $8 billion by 2020: Grant Thornton - The
Economic Times". The Economic Times. Retrieved 2016-04-16.
3. "Promotion of Medical Tourism". Press Information Bureau. Retrieved 28

April 2016.
4. "Annual Report (2015-16), Ministry of Tourism, Government of

India" (PDF). Ministry of Tourism (India). pp. 6, 7. Retrieved 14 October 2016.
5. "India's Domestic Tourists increase by 16% crossing 1 Billion Mark". IANS.

news.biharprabha.com. Retrieved 21 February 2014.
6. "Tamil Nadu, UP pip Goa as tourist havens".
7. "Top 100 City Destinations Ranking - Analyst Insight from Euromonitor

International". Retrieved 30 January 2015.
8. "Travel and Tourism Competitiveness Report 2015 - India". weforum.org.

Retrieved 15 April 2016.
9. "WEF Travel and Tourism Competitiveness Index". World Economic Forum.

2013. Retrieved 8 November 2013.
10. "Rank in Tourism" (Press release). Press Information Bureau, Government of

India. 7 February 2014. Retrieved 8 February 2014.
11. "Annual Report 2009–10" (PDF). Ministry of Tourism, Government of India. 6

April 2010. Archived from the original (PDF) on 29 March 2012. Retrieved 30
December 2012.
12. Tourist Visa on Arrival Government of India (2014)
13. Indian Visa fee schedule for all nationalities
14. "Visa Information – India". Timatic. IATA. Retrieved 17 November 2014.

61
15. "India announces new visa rules to boost tourism numbers". Yahoo News. 27
November 2014. Retrieved 9 June 2015.
16. "India to extend visa-on-arrival to tourists from 180 countries". Zee News.
Retrieved 9 June 2015.
17. 1988 % growth registered in tourist visa-on-arrival in October, The Times of

India, 18 November 2015
18. "India to Extend Visa-On-Arrival Facility to 180 Countries". Retrieved 9

June 2015.
19. Extension of e-Tourist Visa scheme to China, Hong Kong and Macau from
tomorrow
20. Press Note - Extension of e-Tourist Visa scheme to 36 more countries and 7
more airports from 15 August 2015
62
CHAPTER 8
QUESTIONNAIRE
63
Please go through the following questionnaire and identify the appropriate responses for
each of them. There is no such thing as a correct answer, therefore feel free to respond
unprohibitively
Disclaimer: Your response via this questionnaire will be used strictly for academic
purposes. There will not be any commercial solicitation or usage of the response in any
kind / form whatsoever.
Personal Information
Name :
Age :
Gender :
City :
Occupation :
Your Income Level ( per annum ) :
1. Upto 5 lac
2. 5 lac-15 lac
3. 15 lac – 25 lac
4. 25 lac- 35 lac
5. 35 lac and above
6. Not earning presently
1. How often do you travel outstation ?

64
 Once in a Year
 Once in 6 Months
 Once in 3 Months
 Every Month
 Every Week
2. How do you Plan your Trip ?
 By Yourself
 Through a Travel Agent
3.What is most common type purpose of your travel ?
o Family Vacation
o Adventures
o Business
o Spiritual
o Religious
4. What mode of transportation do you opt ? Rate them on the basis of your
preference (most preferred at the top , Least preferred at the bottom )
Car, Bus, Train , Airplane, Ship
5.Where do you go most often ?
o Hill Stations
o Beaches
65
o Deserts
o Historically Significant places
o Commercially Busy cities
6. Have You travelled Internationally?
o Yes
o No
How Many Times ........................
7. With whom, Do you travel most often ?
o Family
o Friends
o Colleagues
o Alone
8. Where do you like to stay ?
o Expensive Hotels
o Economy Hotels
o Resorts
9.What is generally the length of the trip ?
66
o 1-2 days
o 3-5 days
o A week
o A fortnight
o A month
10. Do you have Membership of any Holiday Clubs ?
o Yes
o No
11.Have you used any online travelling website ?
If so,
12.How often?
 none
 sometimes
 often
 every time when I plan a travel
13.Do You have any favourite travel website?
.........................................................................................
14. How Much do you spend on a trip on an average ?
o Upto 5,000
o 5,000 – 15,0000
o 15,000 – 25, 000
67
o Above 25,000
15.Do You wish to go for a World-tour ?
o Yes
o No
Signature
Travel and Tourism Questionnaire
1 Gender
Male
Female
2 Age
18-29
30-49
50-65
65+
3 Household Income
Under 25,000
25,000-50,000
68
50,000-100,000
100,000+
Prefer not to say
4 How often do you holiday each year?
3+
5 What factors influence your holiday choice – e.g. Sun/Winter

Sports/History/Family
6 Have you/would you ever choose a holiday because of a historical event

occurring? e.g.
Famous Death, Warzone, Natural Disaster Location, or other:
Yes
No
Maybe
7 If you ticked a location above, would this be the main purpose of visiting this
destination/tour?
Yes
69
No
Maybe
N/A
8 Would you expect to book this trip as part of a bigger holiday – e.g. as a tour
within the main holiday, or as a stand-a-lone trip?
Tour within bigger holiday
Stand-a-lone trip
Either
N/A
QUESTIONNAIRE FOR TOURISTS
1. Your age is
Less than 24
Between 24 and 39
Between 40 and 55
Over 55
2. Are you?
Male
Female
70
3. Nationality
4. Where do you currently live (city, country)?
5. Are you?
Student
Worker
Retired person
Other
6. Do you use to travel for?
Leisure
Business
Meeting friends and relatives
Other
7. Have you ever visited the following countries?
Bulgaria
71
Turkey
Italy
8. Do you think that a tour combining different well-known and less-

known European cities could be interesting?
Yes
No
9. What are your main interests in selecting a destination?
Adventure
Night life
Culture
Health
Nature
Religion
Rest
Sport
Visiting friends/relatives
Visiting places seen on TV, or in a movie
72
Other
10. What are the most challenging problems that you face when choosing a
destination?
Quality of services
Reliability
Language difficulties
Price
Other
11. What means of transport do you use while on holiday?
Bicycle
Bus
Car
Caravan
Motorbike
Plane
Train
Limousine
73
Combination
Other
12. Do you prefer to use tourist guide services or tour independently?
Yes
No
13. What do you think are the strengths India could exploit to attract more
tourist?
74

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Career Opportunities in Tourism Industry

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SAVITRIBAI PHULEPUNE UNIVERSITY

CAREER OPPORTUNITIES IN TOURISM INDUSTRY

BACHELOR OF SCIENCE (Hospitality Studies)

Anurag Upadhyay Exam No: 10310

Under The Guidance of

Prof. Vincent Kedari

M. A. Rangoonwala Institute of Hotel Management &

This is to certify that the Project Entitled

CAREER OPPORTUNITIES IN TOURISM INDUSTRY

Anurag Upadhyay Exam No: 10310

Prof. Anita Frantz External Examiner Asst. Prof. Vincent Kedari

It gives us great pleasure in presenting the project report on ‘CAREER

I am also grateful to Prof. Imran Sayeed,Head of Department,MARIHMR for his

 To learn the concept of “tourism industry”.

1.2 Project Option

1.4 Problem Statement

The objective of this project is exploring,

I. What Kinds of Careers Are Available in the Tourism Industry? And,

1.7 Explanation of terms

Travel company personnel must be up-to-date on current rules and regulations

2.1 Objective of the project

I. Careers Available in the Tourism Industry

From operational positions to management and executive-level responsibilities, you’ll

 Ski Repair Technician

 Ski Patrol Supervisor

iii. Management Positions

 Director of Sales and Marketing

II. How Much Will you Make?

Hotel General Manager Rs.4,00,000 – $9,00,000 / yr

Accommodations Service Manager Rs.3,06,601 –Rs.5,09,160 / yr

Executive Chef Rs.4,05,000 – Rs.7,01,386 / yr

Director of Sales and Marketing Rs.4,08,580 – Rs.8,00,000 / yr

Executive Housekeeper Rs.3,04,000 – Rs.5,00,000 / yr

Banquet Server Rs.90.00 – Rs.130.74 / hr

Concierge Rs.130.77 – Rs.170.46 / hr

Front Desk Agent Rs.100.25 – Rs.170.31 / hr

Guest Service Attendant Rs.100.25 – Rs.130.50 / hr

Although many of us have been "tourists" at some point in our lives,

4. TOURISM: Eligibility & Course Areas

Officers in the Directorate and Departments of Tourism are recruited from

5. TOURISM: Job Prospects & Career Options

 Advance Diploma in Travel and Tourism Management

International Air transport Association (IATA), is a World Organization which provides

Working in an airline, whether on the ground staff or in flight is an exciting

III. Tour Operators:

IV. Travel Agencies:

The hotel Industry is basically a service industry providing food and

Basic Pay scales at different levels are approximately:

Counter ClerkRs. 1,500-2,000

Junior Executive Rs.3,000-3,500

Regional ManagerRs.3,800 -4,500

Air HostessRs.6,000 basic salary for domestic to Rs.40,000 in international

 National Council for Hotel Management and Catering

 Indian Institute of Tourism and Travel Management

 Broad-basing of the Hospitality Education

The implementing agencies are, amongst others, Indiatourism Offices, Institutes of

 Important Initiatives during the Year 2009-10

a. A Special Training Programme to Create Employable Skills

b. Skill Testing and Certification of the Existing Service Providers

c. Certified Hospitality Trainers Programme

e. Earn While You Learn Programme

f. Training of 3000 Taxi / Bus Drivers and Conductors / Helpers

g. Training of 8000 auto-rickshaw Drivers

8. TOURISM: Companies in India