Академический Документы
Профессиональный Документы
Культура Документы
Details of Subject
Qualification BSB61015 Advanced Diploma of Leadership and Management
Subject Name Innovation
Details of Student
Student Name Mariana Arruda Dias Souza
Details of Assessor
Assessor’s Name
Assessment Outcome
/ 50
Results Competent Not Yet Competent Marks
FEEDBACK TO STUDENT
Progressive feedback to students, identifying gaps in competency and comments on positive improvements:
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
BSBMGT608 Manage innovation and continuous improvement
BSBMGT622 Manage resources
Student Declaration: I declare that I have been Assessor Declaration: I declare that I have
assessed in this unit, and I have been advised of my conducted a fair, valid, reliable and flexible
result. I am also aware of my right to appeal and the assessment with this student, and I have provided
reassessment procedure. appropriate feedback
The purpose of this assessment is to assess the Competent Not Yet Competent
student in the following learning outcomes:
(C) (NYC)
Each assessment component is recorded as either Competent (C) or Not Yet Competent (NYC). A student
can only achieve competence when all assessment components listed under “Purpose of the assessment”
section are recorded as competent. Your trainer will give you feedback after the completion of each
assessment. A student who is assessed as NYC (Not Yet Competent) is eligible for re-assessment.
Service Industry Management Private Limited (SIM) is a newly setup organisation that has been
approved by the Australian Business Registrar. The organisation with its fund has recently acquired
three (3) brand new premises for cafe operations in three different locations: One in Sydney CBD,
One in Brisbane CBD and One in Perth CBD. The core business of the group is hotel management
and they now wish to expand into cafe management.
Company Strategy
SIM's growth strategy is focused on expanding into cafe operations with the intention of owning a cafe
franchise. SIM supports work health and safety (WHS) in the workplace and is a strong advocate of
environmental sustainability.
ASSESSMENT BRIEF
You have been appointed General Manager of Cafe Operations and have been allocated $350 000
for the fit-out of each of the premises.
As a guideline, you will need the following for each outlet as they are to be identical, with a floor space
of 250 square metres:
tables and chairs providing seating for forty (40) ‘alfresco style’
built-in furniture providing seating for twenty ( 20)
refrigerated display cabinet with counter and storage
cabinets
small freezer
cool room
reverse cycle air-conditioning
commercial three (3) group coffee machine
coffee roaster (optional)
coffee grinder
commercial fruit juicer
hot water urn
dishwasher
cutlery, crockery and other service equipment
salamander or oven
toaster
point of sales (POS)/cash register
BSBMGT608 Manage innovation and continuous improvement
BSBMGT622 Manage resources
Assessment tasks weights: Task 1 – 10 marks, Task 2 – 20 marks, Task 3 – 10 marks, and Task 4 –
10 marks.
Task 1: Based on the acquired locations for cafe premises, you will need to identify the potential
stakeholders for the three premises. You will also need to analyse the CBD information to determine
the types and level of resources required for the organisation.
General Stakeholders
Internal Stakeholders
Owners
Operations Managers
Floor Manager
Supervisor
Employees
Barista
Floor Staff
Register
External Stakeholders
Suppliers
Customers
Local Residence
Cleaners
Local council
Lawyers/ Insurance
Local community
BSBMGT608 Manage innovation and continuous improvement
BSBMGT622 Manage resources
After analysing the CBD information and taking into consideration that the organisation is trying to
move away from hotel management and more into the café scene its main focus should be on what
people in a city environment want.
This consists of utilising floor space to create a welcoming environment whilst understanding the
needs of the consumer. In such an environment with the fast pace of city goers it is crucial for the café
to be able to handle large volumes of customers and having ready to go products available as well as
other items available to cater for workers in a hurry and for the ones that are there to take time off
work.
Other resources that will need to be exercised include working with local council before and after all
jobs works are completed to ensure the success of the business.
Task 2: Based on the given information in assessment brief, you are required to plan the fit-out with
the allocated funds and select alternate financing options such as leasing. You will need to include
purchase specifications for the equipment to guide the acquisition process.
Task 3: Based on the given information provided in assessment brief and your previously completed
tasks develop and implement systems to
Incorporate efficient use of resources
Monitor resource use against budgets and business goals
Task 4: Prepare an asset management manual with policies and procedures in order to:
monitor the condition and performance of the physical assets you have recommended and
take appropriate action in the event of a breakdown
undertake preventative maintenance on an ongoing basis
acquire new assets as needed
maintain records to comply with the financial and legal requirements of business operations
TASK 1: Based on the acquired locations for cafe premises, you will need to identify the potential
stakeholders for the three premises. You will also need to analyse the CBD information to determine
the types and level of resources required for the organisation. (10 marks)
Brisbane CBD is
popular for chain People like to
Brisbane fashion stores and LUXURY PLACE consume.
luxe brands on busy ORGANIC FOOD
Queen Street, plus
the shady riverfront
City Botanic
Gardens.
Population:
9,460
BSBMGT608 Manage innovation and continuous improvement
BSBMGT622 Manage resources
TASK 2: Based on the given information in assessment brief, you are required to plan the fit-out with
the allocated funds and select alternate financing options such as leasing. You will need to include
purchase specifications for the equipment to guide the acquisition process. (20 marks)
tables and chairs x 40 can be purchased as little $350 per table including 4 chairs (overall cost
$3500)
built-in furniture providing seating for twenty (20) using local tradesman and utilising bench
seating and pillows to suite. $2500 -$3000. Materials such as ply a low cost hard material
suitable for café seating.
refrigerated display cabinet with counter and storage $7500 dispay fridges for pre made meals
to be displayed for take away purchases.
cabinets $10000 fridges/cabinets that provide storage as well as display room such as juice
bar section, food preparation area and
small freezer $1500
cool room $8000 2.4m high cool room to provide more space useable with cabinets whilst
allowing all food/vege etc to be stored in bulk and in the correct environment.
Ensure each member of the business knows their roles and job
responsibilities.
develop a set of clear ground rules to reduce the risk of personal conflict.
create a written agreement that has regular review dates set in advance.
hold regular business meetings to ensure all people in the business spend part of
their time and energy working on the business, and not just in the business.
Monitoring and evaluation of progress are the basis for continuous improvement in a beef
enterprise. Monitoring provides an extremely important check on the accuracy of the inputs
and predictions from the analyses used to set the enterprise strategic direction. They are
also necessary to ensure that the plan is being implemented as intended and that changes
in enterprise productivity and profitability align with predetermined targets after accounting
for variations in pasture growth, market prices and variable costs.
There is generally a strong association between ongoing monitoring and feedback and the
successful implementation of a plan. Continual monitoring of physical resources, livestock
performance and financial outcomes provides you with confidence that the strategies are
either on-track or need revision. The system must alert you to weaknesses in the enterprise
operation and allow you to take the necessary corrective changes based on accurate
information. This helps to reduce the risk and uncertainty about whether changes made to
your beef enterprise are actually working.
BSBMGT608 Manage innovation and continuous improvement
BSBMGT622 Manage resources
TASK 4: Prepare an asset management manual with policies and procedures in order to:
monitor the condition and performance of the physical assets you have recommended and
take appropriate action in the event of a breakdown
undertake preventative maintenance on an ongoing basis
acquire new assets as needed
maintain records to comply with the financial and legal requirements of business operations
(10 marks)