Union Bank of India NRO Kolkata RFP for AMC of Computer Systems

Request for Proposal (RFP)

for
Annual Maintenance Contract
of
Personal Computers
at
Branches & Offices in Kolkata Region

Issued By

Deputy General Manager,

Union Bank of India, Nodal Regional Office, Kolkata
225C, A J C Bose Road, Alepe court, 1st flr, Kolkata – 700020
Union Bank of India RO Kolkata RFP for AMC of Computer Systems

REGIONAL OFFICE: KOLKATA

225C, A.J.C Bose Road “Aelpe Court” 1st Floor Kolkata-700020
Fax: 033 2287 6213/8518, e-mail: rcc.kolkata@unionbankofindia.com, Tel: 033-2280 5940

NRO:KOL:RCC: 077 Date: 26.09.2018

To,
All Empanelled Vendors

Sub: RFP for Comprehensive AMC of Personal Computers

Dear Madam/Sir,

We, Union Bank of India, Regional Office, Kolkata, require AMC of Computers for
various branches/offices in Kolkata and 24 Parganas(North).

We, therefore, request you to submit your offer in sealed cover within which both
technical & commercial bids are to be given in separate sealed covers on or before
10.10.2018 till 12:00 noon. The technical bid will be opened at 12:30 PM on
10.10.2018 and presence of your representative is solicited at the time of bid
opening. Date and time for opening of Commercial bid for technically qualified
bidders will be informed later. Orders will be placed as per requirements of the
bank.

The required quantity, configuration/specification and terms & conditions are

defined as per enclosed RFP document.

Please acknowledge receipt.

Thanking you,

Yours faithfully,

Sd/-

Chief Manager (P&D)

Regional Office, Kolkata

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Union Bank of India RO Kolkata RFP for AMC of Computer Systems

Bid Details –

Comprehensive AMC of Personal Computers

Last date and time for seeking clarification

(09.10.2018 5.00 p.m.)
from us on the terms & conditions of the RFP

Last date and time for Receipt Of Bidding

(10.10.2018 12.00 noon)
Document

Date and Time of Technical Bid Opening (10.10.2018 12.30 p.m.)

UNION BANK OF INDIA, REGIONAL OFFICE KOLKATA,

Place of opening of Bids 225C, A J C Bose Road, Alepe court, 1st flr,
Kolkata – 700020.

UNION BANK OF INDIA, REGIONAL OFFICE KOLKATA,

225C, A J C Bose Road, Alepe court, 1st flr,
Address for communication
Kolkata – 700020.
033 22805940 / 22892789

EMD NIL

Cost of RFP (non refundable) NIL

Interested Bidders are requested to send the

email to (rcc.kolkata@unionbankofindia.com)

Containing following information, so that in case

Contact to Bidders of any clarification same may be issued to them.

Name of company, contact person, Mailing

address with Pin Code, Telephone No., Fax No.,
email address, Mobile No. etc.

This RFP is being issued with no financial commitment and bank reserves the right to change
or vary any part thereof at any stage. Bank also reserves the right to withdraw the RFP, should
it become necessary at any stage.

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Union Bank of India RO Kolkata RFP for AMC of Computer Systems

1. Introduction

Union Bank of India, a Public Sector Bank (hereinafter referred to as Bank), having its
Nodal Regional Office at 225C, A J C Bose Road, Alepe court, 1st flr, Kolkata - 700020
invites sealed quotations from empanelled vendors in two bid system for Annual
Maintenance Contract (AMC) services for Personal Computers of various configuration
located in various branches under Kolkata Region which comprises of Kolkata, 24
Parganas(N) districts of West Bengal state who fulfill the mandatory conditions /
requirements as specified in this document.

2. Objective of the Proposal

Awarding contract for AMC services for specified Personal Computers located in various
branches and offices under Kolkata Region through tender.

3. Scope Of Work

3.1 Union Bank of India requires comprehensive on-site maintenance for personal computers
equipment in their branches spread across the bank‟s Kolkata region. The equipment
should be maintained in good working order and the AMC vendor should correct any
faults and failures in the equipment. List of assets to be covered are listed in point 31.

3.2 AMC vendor shall repair or replace worn or defective parts as per our requirements
stated in this document without charging anything extra to the bank other than the
comprehensive AMC charges.

3.3 The selected L1 bidder will be awarded AMC contract to provide maintenance services
for specified Computer Systems and Peripherals located in various branches under
Kolkata Region for the specified duration.

3.4 Interested vendors should provide their applications in whole as specified in this RFP.

4. Minimum Pre-Qualification Criteria

4.1 The firm should be experienced in computer support services field for at least 3 years.

4.2 The firm should be currently engaged in similar AMC contract with a minimum of two
nationalized banks or financial institutions or government offices in West Bengal other
than Union Bank of India. Self-attested copies of work order to be submitted in this
regard along with contact details of the firms for our verification.

4.3 The firm should not have been blacklisted by any Govt. Department or Public Sector
Undertaking. Also, the firm should not have any adverse records with other banks or our
bank.

4.4 The firm should have Income Tax PAN, TIN No, GST No and the latest Clearance
Certificate. (Self-attested copies of pan card, TIN No, GST No and latest Income tax
return to be submitted)

4.5 The firm should be registered with respective Tax Authorities for GST, Sales Tax, Excise
Duty, etc. as applicable for the nature of work undertaken by them. Self-attested copy

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Union Bank of India RO Kolkata RFP for AMC of Computer Systems

of proof to be submitted regarding the same. If the firm doesn‟t come under the
purview of service tax / GST, an undertaking stating the same should be submitted by
the firm/company with seal.

4.6 The firm should have service centers in Kolkata and 24 Parganas(N) districts in West
Bengal, or should justify their competency to extend timely service support in these
districts irrespective of the actual locations. Justification can be substantiated with
their manpower mapping details per district. Proof of existence for service centers and
man power details with phone number should be attached for our verification.

5. Tender Process

5.1 For the purpose of the present job, a two-stage bidding process will be followed. The
response to the present tender should be submitted in two parts: Technical Bid and
Commercial Bid.

5.2 On the basis of submitted commercial offers, bank will enter in to AMC contract with
the L1 bidder (in normal cases). AMC rates fixed at the time of contract will be non-
negotiable for the contract period and no revision will be permitted. This includes
changes in taxes or similar government decisions.

5.3 This contract will be awarded for a period of one year from date of signing the AMC
contract. It may be further renewed if both parties wish to continue on the same terms
of service.

5.4 If the service provided by the vendor is found to be unsatisfactory or if at any time it is
found that the information provided by the vendor is false, the Bank reserves the right
to revoke the awarded contract without giving any notice to the vendor. Bank‟s
decision in this regard will be final.

5.5 In normal course L1 vendor will get 100% of the work order. However the Bank
reserves the right to distribute the work among the shortlisted firms if required,
keeping in view their relative strengths and operational convenience. Therefore, the
lowest tendering firm shall not have sole claim over the entire order. The L1-rate
Vendor will get at least 60% of the work contract and the remaining work orders will be
may be given to L2 and/or L3 rate Vendor, provided they accept the L1 Rates. Vendors
of L4 rate and beyond will not be considered. Bank‟s decision in this regard will be
final.

5.6 If any of the shortlisted Vendors are unable to fulfill the orders within the stipulated
period, then the Bank will have the right to allot those unfulfilled orders to other
participating vendors after giving 15-days‟ notice to the defaulting Vendor. Also during
the period of the AMC contract due to unsatisfactory service to our branches/offices,
Bank will have the right to cancel the contact and award the contract to other
participating vendors.

6 Call Coordinator

6.1 There should be single person of contact for our offices to inform down calls and lodge
complaints. This person may or may not be exclusively provided for our bank, but
should be a staff of the firm/company and should be reachable over phone and email

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Union Bank of India RO Kolkata RFP for AMC of Computer Systems

provided by the company. This person will be known as “Call coordinator” throughout
this document.

6.2 Call coordinator should have sufficient experience in Hardware and Operating Systems
troubleshooting field and capable of communicating with the branch staffs in fluent
Bengali/Hindi/English.

6.3 Call coordinator shall lodge down-calls as informed by bank and provide a unique
docket number for each case. They need to coordinate with their field team to rectify
the complaints as per TAT prescribed by the bank, failure of which will attract
penalties as mentioned in this RFP.

6.4 Call coordinator shall maintain details of all open/closed cases and produce the status
as and when required by bank. They should make sure that any pending down calls are
closed only after the required maintenance activities are fully completed.

6.5 Call coordinator needs to be well versed with complete procedure to follow in
installation of bank‟s systems.

7 Lodging Complaints

7.1 The bank official who is informing the company about the complaint shall be termed
“bank contact person”. Bank contact person will inform the complaint details to the
call coordinator through email or telephone. The case should be acknowledged and
unique docket number to be provided to the concerned immediately.

7.2 If bank lodges complaint pertaining to an item which is not your AMC should not be
refused and need to be attended by the vendor as per terms of 13.6.

7.3 No amount of remote diagnosis or telephonic support shall be used in response to our
complaints. Field team should be promptly assigned to visit the location and rectify
the complaint.

7.4 It should be ensured by the vendor that no call is getting closed without confirmation
from „bank contact person‟ as to their satisfaction in the resolution offered. Call
coordinator should keep these records for future reference.

7.5 Any complaints which found to be closed without bank‟s confirmation will be treated
as pending since the original date of lodging the complaint and penalty will be
imposed.

8 Working Days and Hours

8.1 The term “working days” throughout this document would mean all days except
Sundays and public holidays as notified from time to time by Govt. of West Bengal and
the term “working hours” would mean the time during 10AM to 6 PM on working days.

8.2 Services of the call coordinator shall be available anytime during working hours.

8.3 Field team shall visit the branches on working hours only unless otherwise requested by
the bank. Any work which is pending after working hours should be completed on the
immediate next working day. Else it will be treated as a case of non-attendance of
complaint for penalty purpose.

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Union Bank of India RO Kolkata RFP for AMC of Computer Systems

8.4 Call coordinator should intimate the bank contact person about the time of visit so
that the equipment can be made available for servicing. Bank has the right to deny
access if said timings are not adhered to. Same will be treated as a case of non-
attendance of complaint for penalty purpose.

9 Maintenance Standards

9.1 All field team visiting our offices should be employees of the firm, the staff strength
and posted locations are to be mentioned in your response to our RFP.

9.2 All repair and maintenance services described herein shall be performed by qualified
maintenance engineers who are completely familiar with the equipment which they
are dealing with. They shall be competent enough to install or rectify all equipment
under their AMC service to the satisfaction of the bank. They may be guided by the call
coordinator for any technical assistance.

9.3 Call coordinator must ensure that bank‟s systems are being installed by the field team
as per the guidelines issued by the bank. Any lapse or deviation in this regard will be
treated as non-attendance of complaint and penalty will be levied until it is rectified.

9.4 Field team or any service team shall not unnecessarily contact our office to raise
queries on service matters. Maximum concerns should be dealt by the call coordinator
or competent alternative in the vendor company. However, the call coordinator may
contact us for guidance on any matter which is not yet clarified.

9.5 For OS related issues in which formatting of hard disk is necessary, data backup should
done in advance and need to be restored as per satisfaction of the computer user after
formatting. All peripheral equipment should be re-connected, tested and shared after
installing the OS.

9.6 During installation or repair of computers under AMC, all connected peripherals such as
printers and scanners should be installed even if the said equipment doesn‟t come
under your AMC. Installed printers should be shared on the network computers.
However peripherals which are both in inoperable condition and not under your AMC
may be excluded.

9.7 Vendor should ensure that disks / pen drives used by their engineers during repair /
maintenance should be free from any computer virus or malware. In case it is
conclusively proved that a computers has been infected through the said means, the
expenses incurred by the bank for restoring the computer system and data will be
recovered from the vendor by any suitable means.

9.8 Repair work for any faulty equipment shall be carried out at onsite basis. If such repair
is unsuccessful, vendor may take the equipment to their nearest service center to
perform the repairs. However, in such cases, standby equipment of equal specification
should be provided by the vendor and made working so that bank work may not be
affected due to the down time.

9.9 The supplier shall not assign, in whole or in part, its obligations to perform under the
contract, except with the purchaser‟s prior written consent.

10 Necessary Reinstallation, Upgradations and Patches

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Union Bank of India RO Kolkata RFP for AMC of Computer Systems

10.1 At any point of time, Bank may at its discretion decide that certain computers should
be formatted due to malware, disk space issues, security threat or incompatibility of
software. Bank will raise call for Formatting and Reinstallation and such requests
should be fulfilled as part of Comprehensive AMC. Formatting and subsequent
reinstallation should be done in compliance with maintenance standards terms of AMC.

10.2 Other than during Preventive Maintenance(PM) visit, bank may require all computers to
be patched urgently with specific OS and/or Antivirus patches, application updates or
upgrades for specific software. Such requests should be fulfilled as part of
Comprehensive AMC.

10.3 During periodic PM visits, all computers should be updated with latest available
Antivirus patches and OS patches provided by bank. Also latest copy of bank Software
to be dumped in every computer as mentioned. This activity will be a part of PM visit
and no additional charges will be applicable.

11 Turn Around Time (TAT), Provision for Standby and Penalties

Bank expects proper service support during contract period. The Hardware should be set right
within 24 hours of reporting the complaint. In case the machine is down for more than 3
working days and no substitute is provided by the vendor, penalty per day may be charged as
under, maximum Rs. 1000.00 per case.

S. Item Penalty Amount/Per Day

No.
1 Desktop 100.00

The penalty may be recovered from the amount payable to the vendor by the Bank. The
vendor can provide substitute equipment for a maximum of 15 days. Penalties deducted by
the bank from quarterly payment for lapses by the vendor as mentioned here will not be
reimbursed at any circumstance.

12 Escalation Details and Changes

12.1 Escalation matrix of company should be shared to the bank for escalating service
related concerns. This should include district level and state level officials.

12.2 The vendor shall promptly inform any changes in key persons of escalation, contact
details or any other changes related to the company to the bank.

12.3 It will be the sole responsibility of the company to ensure that no activity pertaining to
service support is hindered by the absence of any official. Company may ensure this by
appointing sufficient alternate personnel at each level of escalation and informing us.

13 Coverage of AMC

13.1 All parts including monitor, keyboard, mouse, connecting cables, power cords etc. but
except consumables should be covered under Comprehensive AMC. If any part needs to
be replaced to resolve complaints, the same should be replaced with equivalent or
superior part which is compatible. Replacement should be done at no cost to the bank.

13.2 Cost of all spares and labor charges should be borne by the vendor under AMC.

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Union Bank of India RO Kolkata RFP for AMC of Computer Systems

13.3 List of available IT assets at our branches/offices in Kolkata Region are given in point
31. The vendor should go through the entire list and its configuration before quoting.
No brand/model shall be excluded. The vendor should make available the spare parts
of the same OEM or equivalent.

13.4 The list of assets provided is not exhaustive, additions or omissions to be made will be
informed to you from time to time and the same should be incorporated in the AMC on
quarterly basis. The vendor is required to maintain proper inventory of all assets.

13.5 If required, vendor shall visit all branch locations under our region and verify the asset
details before commencing the AMC contract. This will be termed “preliminary visit”.
It shall be done at no expense to the bank. All items will be treated as perfectly
working at the time of starting the contract. As on date all the machines are in good
working conditions.

13.6 Vendor should not refuse to attend any down call which is lodged for a hardware item
that is yet not included in your AMC. In such case, confirmation should be sought from
Regional Office and if permitted, the item should be included in AMC from the current
quarter. It may be included for the next due payment.

13.7 The Bank reserves all its rights to shift the items mentioned in the attached list of AMC
between branches within our Region as per our requirement and the systems will
continue under the AMC coverage independent of the location.

13.8 Resolving HW /SW related all issues (including Re-configuration / re-installation of

Hardware), Operating Systems, Network, installation of Antivirus(Symantec
Endpoint Protection) & their Patches in the PCs, installation of Altiris(Symantec
Management Agent), taking backup and re-installation of OS, domain joining,
installation of printers etc. In any case, the machine should be set right in the
minimum possible time.

13.9 Configuring E-mail, Domain, Internet, Finacle, Printer etc. Attending and resolving
Operating Systems related issues, for hardware under Warranty/AMC, if possible. Any
other work assigned, related to Computer Hardware.

14 Software Support

14.1 Bank will provide all application software which is required to be installed in
computers, hereafter termed “Bank Software”. This copy and periodic updates to the
same will be provided to the vendor/call coordinator. Vendor should ensure that
sufficient copies of latest bank software are made available to the service engineers
when they visit our branches for any service activity.

14.2 Installation of application software, admin passwords, naming convention of

computers, configuring network, adding to domain, installation of antivirus and
updating the same should be done under the supervision of call coordinator as per
terms 6.5 and 10.1.

15 Quarterly Preventive Maintenance

15.1 Preventive Maintenance (PM) should be done for all the assets covered in this AMC
contract once in every quarter. Service personnel should visit the branches/offices
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Union Bank of India RO Kolkata RFP for AMC of Computer Systems

atleast once in 75 days for preventive maintenance during branch working hours in
addition to fault-repair calls. Gap between two consecutive PM for a branch/office
should not be more than 75 days. Such visits shall be free of cost during AMC. Fault
repair calls will not be treated as PM visit.

15.2 All equipment should be serviced using appropriate method for failure free operation.
Sufficient spares such as power/VGA cables, optical mouse, USB keyboard, SMPS, etc.
shall be carried by service personnel to provide immediate replacement for faulty
items.

15.3 Complaints should be lodged for making good all hardware items under your AMC which
are found to be not in working condition during PM visit without need for any call to be
raised from the bank‟s end.

15.4 Latest copy of required Bank Software should be copied to all computers in any one
drive except C drive under the folder name “Bank Software”. All computers should be
updated with latest available Antivirus definitions and OS patches which is provided in
Bank Software.

15.5 Preventive Maintenance certificate in the prescribed format to be duly filled with all
details and handed over to the branch after PM activity. Consolidated copies of
Quarterly PM reports duly attested by branch official for all sites should be submitted
by the vendor to bank.

16 Payment Terms

16.1 Bank will make payment for AMC services as per the rates finalized in the tender
process. These rates will be frozen during the contract period as per RFP terms and
conditions.

16.2 AMC Payment for all locations in our region will be done from Regional Office on
quarterly basis in arrears. No advance payment will be done in any case.

16.3 Vendor should submit the payment request along with invoice, soft copy of
comprehensive asset details as per our format, bank account beneficiary details and
one copy each of PM reports for all locations. Payment will be done through electronic
fund transfer to the bank account number provided by you.

16.4 Payment will be subject to the provision of tax deductions.

16.5 Bank has the right to deduct penalties from the payment as per provisions in term 11.

17 Signing of Contract

17.1 If the bank decides so, the vendor which is awarded with the AMC work order will have
to execute an agreement with the bank for Comprehensive On-site Annual Maintenance
Contract at the approved rates and it shall be signed by authorized signatories of both
parties on a stamp paper having value of Rs.200. Vendor has to execute the contract at
their own cost.

17.2 Format of AMC agreement will be provided by the Bank. The terms and conditions of
the AMC agreement will be decided by the bank and no deviations will be permitted.

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Union Bank of India RO Kolkata RFP for AMC of Computer Systems

17.3 In the absence of any formal contract, the copy of work order, the RFP document
and other related documents will be treated as contract.

17.4 Bank may terminate the contract by giving 30 days advance written notice without
citing any reason whatsoever. In such case, payment will be appropriated till the date
of termination of contract and vendor will not be eligible for payments for the
remaining period.

18 Instruction to Vendors on Submission of Response

18.1 Bidder is expected to examine all instructions, forms, terms and conditions, technical
specifications in the document. Failure to furnish all information required, application
containing false information or submission of a bid not substantially responsive to our
instructions in every respect may result in rejection of such bid.

18.2 The bidder shall bear all costs associated with preparation and submission of its bid.
Bank will in no case be responsible or liable for these costs, regardless of the conduct
or outcome of the tender process.

18.3 The bidder will have to submit the Technical Bid and Commercial Bid Portion of the
Bids separately in sealed envelopes, duly super scribing "Bid for Annual Maintenance
Contract for Personal Computers”. Commercial bid portion shall contain only the
prices quoted as per the commercial format in the annexure. All other documents part
of the application should be submitted in the technical bid portion. Technical bid
portion shall not contain any pricing or commercial information at all.

18.4 The response should be submitted in a structured format as per the check list
appended and all pages are to be numbered serially. Non relevant/ unnecessary
documents should not be submitted along with the application. All information
provided should be specific to the requirements mentioned. Detailed clarification
should be provided later in case of necessity.

18.5 Application with documents as per the Check List appended should be submitted in
original, duly signed and stamped on each page.FAX/Telegram/Telex/Email or any
form of electronic communication will not be acceptable.

18.6 Applications should be submitted to “The Deputy General Manager, Union Bank Of
India, Regional Office, 225C, A J C Bose Road, Alepe court, 1st flr, Kolkata -
700020” before the specified deadline. If any applicant sends the application (filled
RFP document) by post/courier and the same reaches after the stipulated time, such
applications will not be considered.

18.7 All pages are to be signed affixing the company seal by the bidder or a person duly
authorized to bind the bidder to the contract. The person so signing should have
authorization/Power of Attorney to do so. (Copy of the same should be submitted with
the application). For proprietorship firms, either the proprietor or a person having
Power of Attorney (PA) from the proprietor will be the authorized signatory for all
documents in this tender. Copy of PA document should be enclosed as proof. For
private limited companies, any person appointed by the board of the company as their
authorized signatory may sign all the documents pertaining to this tender. Copy of
board resolution should be enclosed as proof.

18.8 Both commercial and technical bids shall be typed or written in indelible ink. Any
alterations, erasures, overwriting, blanking out or discrepancies in figures etc. may
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Union Bank of India RO Kolkata RFP for AMC of Computer Systems

render the EOI submission as invalid. Submissions which differ from the formats
provided in this RFP will be liable for rejection.

18.9 The Bank may include additional PERSONAL COMPUTERs (of other OEMs) also in near
future subject to satisfactory services of the vendor. Bank reserves right to cancel the
the offer without informing any reason for the same.

18.10 Bank reserves the right to reject an offer under any of the following circumstances:

a) Offer is incomplete and/or not accompanied by all stipulated documents.

b) Offer is not in conformity with all terms and conditions said in this document.
c) Commercial Offer is not submitted in separate cover along with Technical Offer.
d) Commercial Offer format differs from the format provided here.
e) If any terms and conditions in the RFP document is violated
f) If it is found that any information provided in the offer is bogus.

Not limited to the reasons stated above, right of acceptance or rejection of

applications will be reserved exclusively by Union Bank of India.

19 Amendment of Tender Document

19.1 At any time prior to the deadline for submission of bids, the Bank may, for any reason,
whether at its own initiative or in response to a clarification requested by a
prospective bidder, modify the Bidding documents by issuing amendments.

19.2 Amendments, if any will be notified through Bank‟s web site and will be binding on all
prospective bidders. No separate intimation will be given in this regard.

20 Submission of Applications

20.1 All tender applications should reach the mentioned address before 12.00 noon on
10th October 2018, beyond which it will not be considered. In the event of the
specified date for submission of bids being declared a holiday for the Purchaser, the
bids will be received up to appointed time on next working day or any other day
communicated by the bank. In case of any unforeseen circumstances bank reserves the
right to change the date and time of acceptance of documents. Bank‟s decision in this
case will be regarded as final.

20.2 In order to provide the prospective Bidders with reasonable time to take into account
any amendments as per term 19, the Purchaser may, at its discretion, extend the
deadline for submission of bids. In such case, all rights and obligations of the purchaser
and bidders previously subject to the deadline will thereafter by subject to the
deadline as extended.

20.3 Erasures or alterations after submission of bids will not be permitted and such requests
will not be entertained by the bank.

21 Opening of Applications

21.1 The technical bids will be opened at 12.30 PM on 10th October 2018 at Union Bank of
India, Regional Office, Kolkata. The applicant‟s representative may be present to
witness the opening. No further notice in this regard will be given. Such
representatives should bring a Letter of Authorization from their respective firms.

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Union Bank of India RO Kolkata RFP for AMC of Computer Systems

21.2 Commercial bids will be opened only after completely evaluating the technical bids.
The date and time for the opening will be intimated to technically qualified bidders.
AMC will be awarded only after evaluating both bids.

21.3 In case the Bank does not function on any of the said dates due to unforeseen
circumstances or day being declared a Holiday under NI Act, opening will be postponed
to the same hours at the same venue on the immediate next working day or any other
day as decided by the bank.

22 Principles for Evaluation

22.1 The Purchaser will examine the bids to determine whether they are complete, whether
any computational errors have been made, whether all required information have been
provided as underlined in the bid document, whether the documents have been
properly signed, and whether bids are generally in order. Bids from agents without
proper authorization from the manufacturer shall be treated as non-responsive.

22.2 Arithmetical errors will be rectified on the following basis. If there is a discrepancy
between unit price and the total price that is obtained by multiplying the unit price
and quantity, the unit price shall prevail and total price shall be corrected. If there is
discrepancy between words and figures, the amount in the words will prevail. If the
supplier does not accept such correction of the errors, their bid will be rejected.

22.3 The purchaser may waive any minor informality or non-conformity or irregularity in a
bid, which does not constitute a material deviation, provided such waiver does not
prejudice to affect the relative ranking of any bidder.

23 Evaluation of Technical Bid

The Bank's evaluation of the technical bids will take into account the following factors and
based on such evaluation the technically qualified bidders will be short-listed:

23.1 Conformation to pre-qualification criteria.

23.2 Compliance of terms and conditions stipulated in the RFP duly supported by certified
documentary evidence called for therein.
23.3 Submission of duly signed compliance statement as stipulated in annexures and any
write-up/brochures mentioning their infrastructure facilities.
23.4 Review of written replies submitted for the clarifications sought by the Bank, if any.

24 Evaluation of Commercial Bid

24.1 Commercial bids of only technically qualified short listed bidders will be opened and
evaluated.
24.2 Bank‟s evaluation of the Indicative commercial bids will take into account the status of
compliance of terms and conditions.

24.3 The offer should remain valid for a period of at least 90 days from the date of the
tender opening.

24.4 The Bank shall be under no obligation to accept the lowest or any other offer received
in response to this tender.

25 Purchaser’s Right To Accept Or Reject Any Bid Or All Bids

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Union Bank of India RO Kolkata RFP for AMC of Computer Systems

The purchaser reserves the right to accept or reject any bid and annul the bidding process and
reject all bids at any time prior to award of contract. Bank will have no liability towards the
bidder or bidders affected as such or any obligation to inform the affected bidder or bidders about
the ground for the purchaser‟s actions.

26 Termination for Insolvency

The Bank may at any time terminate the Contract by giving written notice to the Bidder, if the
Bidder becomes bankrupt or otherwise insolvent. In this event, termination will be without
compensation to the Bidder, provided that such termination will not prejudice or affect any right
of action or remedy, which has accrued or will accrue thereafter to the Bank.

27 Indemnity

The Vendor shall, at its own expense, defend and indemnify the Bank against all third party claims
for infringement of patent, trademark, design or copyright arising from use of proposed
product/products or any part thereof.

Vendor should have no obligation regarding any such claim based on:

a) Anything the Bank provides which is incorporated into a Product or Vendor‟s compliance
with any designs, specifications, or instructions provided by the Bank or by a third party on
the Bank‟s behalf;
b) Bank‟s modification of a Product‟s use in other than its Specified Operating Environment;
c) The combination, operation, or use of a Product with other products not provided by
Vendor as a system, or the combination, operation or use of a Product with any product,
data, apparatus, or business method that Vendor did not provide, or the distribution,
operation or use of a Product for the benefit of a third party outside the Bank;

The Vendor shall also indemnify the Bank against all losses, damages, claims, counter claims,
suits, penalties and costs which the Bank may face on account of –

a) Bodily injury (including death) and damage to real property and tangible personal property
caused by Vendor‟s negligence on the part of the Vendor‟s employees, agents or
representatives.
b) Any claim or proceeding brought by a third party against the Bank as a consequence of the
above.
c) Any claim made upon and any action taken against the Bank by any statutory authority or
Court on account of the Vendor‟s failure to comply with any laws, orders and regulations
applicable to the performance by Vendor of its obligations under this Agreement.

In the event of the Vendor not fulfilling its obligations under this Section within the period
specified in the notice issued by the Bank, Bank has the right to recover the amounts due to it
under this provision from any amount payable to the Vendor under this Agreement for
AMC/Facility Management/ Support Services etc.

Vendor shall be liable for any breach or any non-performance by the Vendor of any of its
undertakings, warranties, covenants, representations or obligations under this Agreement, subject
to the provisions of Limitation of Liability.

28 Limitation of Liability

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Union Bank of India RO Kolkata RFP for AMC of Computer Systems

Vendor‟s aggregate liability under the contract shall be limited to a maximum of the Contract
value. This limit shall not apply to third party claims for 1) IP infringement indemnity; 2) bodily
injury(including death) and damage to real property and tangible personal property caused by
vendor‟s gross negligence. For the purpose of this section, Contract value at any given point of
time, means the aggregate value of the work orders placed by Bank on the vendor that gave rise
to claim, under this tender. Vendor shall not be liable for any indirect, consequential, incidental
or special damage sunder the agreement / purchase order.

29 Force Majeure

Notwithstanding the above provisions, the Successful bidder shall not be liable for penalty or
termination for default if and to the extent that it‟s delay in performance or other failure to
perform its obligations under the Contract is the result of an event of Force Majeure. For purposes
of this clause, "Force Majeure" means an event beyond the control of the Bidder and not involving
the Bidder's fault or negligence and not foreseeable. Such events may include, but are not
restricted to, wars or revolutions and epidemics. If a Force Majeure situation arises, the Bidder
shall promptly notify the Bank in writing of such condition and the cause thereof. Unless otherwise
directed by the Bank in writing, the Bidder shall continue to perform its obligations under the
Contract as far as is reasonably practical, and shall seek all reasonable alternative means of
performance not prevented by the Force Majeure event.

30 Governing Law And Disputes

The provisions of this tender shall always be subject to government notifications, any rules/
guidelines that may be in force from time to time. All disputes or differences whatsoever arising
between the parties out of or in relation to the construction, meaning and operation or effect of
these Tender Documents or breach thereof shall be settled amicably.

If however the parties are not able to solve them amicably, the same shall be settled by
arbitration in accordance with the provisions of Arbitration and Conciliation Act 1996 or any
statutory modifications or re-enactments thereof and the rules made there under and for the time
being in force, shall apply to the arbitration proceedings. The arbitrator shall be appointed with
the mutual consent of both the parties. However, there is a provision of appeal, if either party is
not satisfied with the arbitration award, which will be subject to the exclusive jurisdiction of the
courts at Kolkata.

During the arbitration proceedings the Vendor shall continue to work under the Contract unless
otherwise directed in writing by the bank or unless the matter is such that the work cannot
possibly be continued until the decision of the arbitrator or the umpire, as the case may be, is
obtained. The venue of the arbitration shall be Kolkata.

31 List of Assets for AMC

Below are the types of products, their indicative numbers and make/model which are to be
covered. Note that vendor will not be allowed to exempt any make/model from AMC coverage.

Asset Type Number(Approx)

Desktop Computer (PC) 258
Asset Type Products in Use
Desktop Computer (PC) Acer

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Union Bank of India RO Kolkata RFP for AMC of Computer Systems

The Bank reserves the right to alter the hardware quantities mentioned in offer. The bank also
reserve the right to add or delete one or more item from the list of items specified in offer. The
Bank also reserve right to add or delete name of any branch. The Branches where hardware is
currently under warranty period may be later on added under ongoing AMC, after expiry of
warranty period of such branches. Similarly, branches where in old hardware is replaced with new
hardware will be deleted from AMC purview.

32 Check List for Submission of Bids

32.1 Covering Letter on Company Letterhead- as per Annexure I

32.2 Compliance of Pre-qualification - as per Annexure II
32.3 Letter of Undertaking - as per Annexure III
32.4 Acceptance of Terms and Conditions - as per Annexure IV
32.5 Applicant‟s Profile - as per Annexure V
32.6 List of Customers for Reference - as per Annexure VI
32.7 Details of the Service centers - as per Annexure VII
32.8 A signed copy of complete unfilled RFP document.
32.9 Write up on the Company‟s expertise in service support of computers and peripherals.
32.10 Copy of Audited Financial Statement for Last three years
32.11 Copy of latest Tax documents
32.12 Commercial offer as per format in Annexure VIII in separate sealed cover

Besides these, self-attested copies of all documents in support of Eligibility Criteria

mentioned in this RFP is to be submitted.

33 Undertaking by Vendor

The successful bidder must give an undertaking that all components to be use for parts
replacement will be original and not re-furbished. This must be submitted along with the Invoices.
The Vendor shall, at its own expense, defend and indemnify the Bank against all third party claims
for infringement of patent, trademark, design or copyright arising from use of proposed
product/products or any part thereof.

34 Contact Details for Clarifications :

For further clarifications if any, you may contact the following address:

Regional Computer Cell,

Union bank of India - Regional Office,
225C, A J C Bose Road, Alepe court, 1st flr
Kolkata – 700020.
Phone: 033-22805940
Email: rcc.kolkata@unionbankofindia.com
Website: https://www.unionbankofindia.co.in

Deputy General Manager

Union Bank of India, Nodal Regional Office - Kolkata

XXXXXX

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Union Bank of India RO Kolkata RFP for AMC of Computer Systems

ANNEXURE-I

Covering Letter

Offer Reference No: Date:

To
Deputy General Manager
Union Bank of India
Nodal Regional Office Kolkata
225C, A J C Bose Road, Alepe court, 1st flr
Kolkata – 700020.

Sir,

Response to RFP Ref: NRO:KOL:RCC:077 dated 26-09-2018

Having examined the above RFP document and Annexures, we hereby submit our offer to provide
Comprehensive AMC support services for Personal Computers in conformity with the said RFP. If
our offer is accepted, we undertake to provide Comprehensive AMC support services for Personal
Computers to the Bank during the period of contract.

 We have read through the complete RFP and agree to abide by and fulfill all the terms and
conditions of the RFP. A complete blank copy of entire RFP document is signed and enclosed for
confirmation.

 We enclose all required documents as per the Check List of RFP

 We confirm that we do not have any adverse records with any public sector banks regarding
AMC support services for Computer Hardware.

 We confirm that we have not been blacklisted by any Govt. Department or Public Sector
Undertaking.

 Our PAN number is ……………………………..

 We are registered with the GST and our registration number is……………………………….

We accept all Instructions and Terms & Conditions mentioned in the subject RFP.

Dated this………………………..day of ……………………………2018

Signature of the Authorized Signatory with date & seal

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Union Bank of India RO Kolkata RFP for AMC of Computer Systems

ANNEXURE-II

PRE QUALIFICATION

Pre-Qualification Criteria Compliance Detail of proof

Vendor should be experienced in computer support serv ices (Yes/No) Attached

field for at least 3 years and should be currently engaged in
similar AMC contract with a minimum of two nationalized banks
or financial institutions or government offices in WB. Self-
attested copies of work order to be submitted in this regard
along with contact details of the firms for our verification.

Vendor should be registered with respective Authorities for

GST, Sales Tax, Income Tax, Excise Duty etc.

Vendor should have service centers in Kolkata & 24

Parganas(N) districts in West Bengal, or should justify their
competency to extend timely service support in these districts
irrespective of the actual locations. Justification can be
substantiated with their manpower mapping details per dist rict.

Proof of existence for support centers and man power details

with phone number should be attached for our verification.
Vendor should not have been blacklisted by any Govt.
Department or Public Sector Undertaking. The bidder shall give
an undertaking in the letter format of the annexure that they
have not been blacklisted by any of the Govt. Authority or
PSUs as on date of submission of tender.

(Wherever applicable submit documentary evidence to facilitate verification)

We hereby declare that the information submitted above is true to the best of our knowledge. We
understand that in case any discrepancy is found in the information submitted by us our tender is
liable to be rejected.

Signature of the Authorized Signatory with date & seal

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Union Bank of India RO Kolkata RFP for AMC of Computer Systems

ANNEXURE-III

Letter of Undertaking

Offer Reference No: Date:

To
Deputy General Manager
Union Bank of India
Nodal Regional Office Kolkata
225C, A J C Bose Road, Alepe court, 1st flr
Kolkata – 700020.

Sir,

Response to RFP Ref: NRO:KOL:RCC:077 dated 26-09-2018

Having examined the above RFP document and Annexures, we understand that

 You are not bound to accept lowest or any bid received by you, and you may reject all or any bid.

 If our Bid for the above job is accepted, we undertake to enter into and execute at our cost, when
called upon by the purchaser to do so, a contract in the prescribed form. If a formal contract is
not prepared and executed, this bid together with your written acceptance thereof shall constitute
a binding contract between us.

 If our bid is accepted, we will be responsible for the due performance of the contract.

 You may accept or entrust the entire work to one vendor or divide the work to more than one
vendor without assigning any reason or giving any explanation whatsoever.

 Vendor means the bidder who is decided and declared so after examination of commercial bids.

 The names of shortlist bidders after completion of first stage (Technical Bid), and the same of
successful bidder to whom the contract finally awarded after completion of second stage
(Commercial Bid), shall be displayed on the Notice Board at the Union Bank of India, Regional
Office Kolkata.

We also accept all Instructions and Terms & Conditions of the subject RFP.

Dated this………………………..day of ……………………………2018

Signature of the Authorized Signatory with date & seal

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Union Bank of India RO Kolkata RFP for AMC of Computer Systems

ANNEXURE-IV

Acceptance of Terms and Conditions

Offer Reference No: Date:

To
Deputy General Manager
Union Bank of India
Nodal Regional Office Kolkata
225C, A J C Bose Road, Alepe court, 1st flr
Kolkata – 700020.

Sir,

Response to RFP Ref: NRO:KOL:RCC:077 dated 26-09-2018

With reference to the above RFP, we have examined, understood and accept the instructions, terms
and conditions cited below:

 We understand completely the scope of work for this tender and assure you that our firm
surpasses Minimum Pre-Qualification Criteria.
 We will provide Call Coordinator to perform the mentioned duties.
 We understand the Working Days and Hours of the bank and the Maintenance Standards
expected by the bank regarding our AMC service.
 We agree to undertake Necessary Reinstallation, Upgradations and Patches.
 We agree to comply with the given Turn Around Time (TAT), provide standby equipment if
required and allow the bank to deduct penalties from our payment.
 We have noted the assets list and undertake to cover all the mentioned aspects mentioned in
coverage of AMC and provide Software Support as mentioned.
 We will undertake Quarterly Preventive Maintenance as described and will facilitate Shifting
of hardware between locations, as per bank requirements.
 We understand and accept the Payment Terms and agree to enter AMC contract
 We have noted the instruction on Submission of Response and have complied with it.
 We will make note of any Amendments of Tender Document published by the bank.
 We have adhered to the Deadline for Submission of Application
 We understand the nature of the Tender Process and Bidding and understand the Principles
for Evaluation of Technical and Commercial Bids. We agree with the Purchaser’s Right to
Accept or Reject Any Bid or All Bids.
 We accept the terms mentioned under Termination for Insolvency, Limitation of Liability,
Force Majeure, Governing Law And Disputes
 We further confirm that all required information /annexures and photocopy of unpriced
commercial bid is enclosed.

Dated this………………………..day of ……………………………2018

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 Union Bank of India RO Kolkata RFP for AMC of Computer Systems

Signature of the Authorized Signatory with date & seal

Annexure V

APPLICANT’S PROFILE
1 Name of the Applicant
2 Status of Applicant(Company, Partnership, Prop etc.)
3 Whether in Technical collaboration with foreign
company? If so give details
4 Year of Establishment & Details of Registration
( attach Documentary Proof)
5 Number of years’ experience in AMC Support
business
6 Address

7 Telephone No
8 Fax Number
9 Email Address
10 Website address of the company
11 Key Person(s) with contact details
a)Head office/registered office

12 Authorized Official with Name, Designation, Contact

Phone No/Mobile No/Fax No.etc. for the RFP
13 Service Tax / GST Number
14 Income Tax Number
15 Whether blacklisted by any Government or any other
Government agencies or Banks in India
16 No of employees(Separately for Permanent and
Under Contract) at Service Centers of the applicant
(mention district wise)
a. Kolkata

b. 24 Parganas(N)

17 List of repair/workshop facility available in these

districts
(Wherever applicable submit documentary evidence to facilitate verification)We hereby declare that
the information submitted above is true to the best of our knowledge. We understand that in case
any discrepancy is found in the information submitted by us our tender is liable to be rejected.

Signature of the Authorized Signatory with date & seal

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Union Bank of India RO Kolkata RFP for AMC of Computer Systems

Annexure VI

LIST OF CUSTOMERS FOR REFERENCE

Details of at least two nationalized banks or financial institution or government offices in West
Bengal other than Union Bank of India in which you have provided/providing similar AMC services.
(Self-attested copies of work order to be submitted in this regard along with contact details of the
firms for our verification)

Details of the services

Name and complete Postal Whether reference
SNo provided to the customer
Address of the Customer Letter enclosed
during last 3 years

(Enclose necessary documentary proof)

We hereby declare that the information submitted above is true to the best of our knowledge. We
understand that in case any discrepancy is found in the information submitted by us our tender is
liable to be rejected.

Signature of the Authorized Signatory with Date & Seal

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Union Bank of India RO Kolkata RFP for AMC of Computer Systems

Annexure VII

DETAILS OF SERVICE CENTRES

S No District Address
1 Kolkata

2 24 Parganas(N)

If own service centers are not available in all of the mentioned districts, provide justification for
your competency to extend timely service support in these districts:

We hereby declare that the information submitted above is true to the best of our knowledge. We
understand that in case any discrepancy is found in the information submitted by us our tender is
liable to be rejected.

Signature of the authorized signatory with Date & Seal

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Union Bank of India RO Kolkata RFP for AMC of Computer Systems

Annexure VIII

FORMAT OF COMMERCIAL OFFER

(to be submitted in separate sealed cover)

PART 1 : Comprehensive AMC Service Rates per Year

Rate per Unit for AMC

Approx No of service for one year
S No. Product Type Units Under AMC (inclusive of all charges Total
and taxes )
(A) (B) (A) x (B)

Desktop Computer
1 258 Rs. Rs.
(PC)

Net Annual Payment for Comprehensive AMC (P1)

Rs.
Total Cost of Ownership (TCO) for One Year :

In figures: Rs. ________________________________________

In words: Rupees ___________________________________________________________

1. Unit prices of all items, including optional items as well as TCO must be quoted in WORDS
AND FIGURES.
2. The Total cost includes all taxes, GST, duties and levies (expecting Octroi, if applicable).
Please mention applicable GST percentage(%).
3. In case of any discrepancy, total price quoted in words will be considered for
computation of TCO.
4. Cost comparison will be on the basis of total cost of ownership calculated as explained
above.
5. AMC will be paid on quarterly in arrear basis subject to satisfactory services rendered by the
vendor.
6. The rate of AMC quoted will be taken as base for additional machines to be brought under
AMC, if decided by the bank.

We hereby declare that the information submitted above is true to the best of our knowledge. We
understand that in case any discrepancy is found in the information submitted by us our tender is
liable to be rejected.

Signature of the authorized signatory with Date & Seal

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Union Bank of India NRO Kolkata RFP for AMC of Computer Systems

Reference I
Sample Format for Quarterly PM Report
Name of Branch: Branch Code: Date of Visit:
Part 1: Computers

Asset ID / Working
SNo Company / Make Antivirus Definition Date
Serial Number (Yes/No)
1
2
3
4
5
6
7

--------------------------------------------------------------------------TO BE FILLED BY BRANCH-------------------------------------------------------------------------

Comments of Branch

Signature of Branch Official: Branch Seal:

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Union Bank of India RO Kolkata RFP for AMC of Computer Systems

Reference 2
List of Branch Locations
Branch Name Address
ASHOKGARH Union Bank of India, Ashok Plaza, 145, Ashokgarh, Baruipara, Kolkata - 700 035
ASHOKNAGAR Union Bank of India,856/3, Kankpul, Jirat Road, LIC Bldg(1st Floor), Ashoknagar, PIN-743272
ASSET RECOVERY Union Bank of India, 1st floor, 33/1, Dr. S M Avenue, Kolkata - 700 014
BAGHBAZAR Union Bank of India, 72/1/1, Baghbazar Street, Kolkata - 700 003
BAGUIATI Union Bank of India, "Sagardeep Appartment", (Gr Floor), Raghunathpur, Kolkata-700 059
BALLLYGUNGE Union Bank of India, 26/6, Hindusthan Park, Gariahat Road, Kolkata - 700 029
BARASAT Union Bank of India, “Surya Toran”, Krishna Nagar Road (Opp Lali Cinema), Kolkata-700 125, Barasat
BARACKPUR Union Bank of India, "Laxmi Complex", 63 Barasat Road[1st Floor], Nona Chandanpukur, Barrackpore,
Kol-700120, 24 Pgs(N)
BEHALA Union Bank of India, SWARNALATA, 69/1/3, DIAMOND HARBOUR ROAD, BEHALA, KOLKATA - 700 038
BELGHARIA Union Bank of India, 48, Feedar Road, Belgharia,Dist:24 Parganas(N), PIN:700056
BHAWANIPUR Union Bank of India, 2/3, Justice Dwraka Nath Road, Kolkata - 700 020
BIDHANNAGAR Union Bank of India, HA-304, Sector - III, Salt Lake City, Kolkata - 700 097
BIRATI Union Bank of India, 197, M B Road, Nihar Kashi Apartment(1st Floor), Birati, Nimta PIN-700 051
BURRABAZAR Union Bank of India, 51A/B, Sir Hariram Goenka Street, Kolkata - 700 007
CAMAC STREET Union Bank of India, 1/1, Camac Street, Kolkata - 700 016
CANNING STREET Union Bank of India, 6D, R N Mukherjee Road, Kolkata - 700 001
CMS Union Bank of India, 6D, R N Mukherjee Road, Kolkata - 700 001
DHARAMTOLLA Union Bank of India, 5, Chowringhee place, Kolkata - 700 013
DUM DUM Union Bank of India, 160/1, Jessore Road, Kolkata - 700 074.
EZRA STREET Union Bank of India, 55/58, Ezra Street, Kolkata - 700 001
GARIA Union Bank of India, "AASHIYANA", I/23, Baishnabghat Patuli Township, Garia, Kolkata - 700 094
HABRA Union Bank of India, Jessore Road, Opposite Habra Police Station, Ward No-20, 24-Pgs(N),743263
ICHHAPUR Union Bank of India, Garulia Main Road, Pincol More, Dist:24 Parganas(N), PIN-743133
IND.EX.PLACE Union Bank of India, 15, India Exchange Place, Kolkata - 700 001
IND.FIN.BRANCH Union Bank of India, 1/1, Camac Street, Kolkata - 700 016
Jadavpur Union Bank of India, 31, Arya Vidyalaya Road, Sapuipara Bus Stop, P.O-Haltu, Kolkata-700078
JORASANKO Union Bank of India, Dhandhania House, 203, Chittaranjan Avenue (Gr. Fl), Kolkata - 700 006
KANKURGACHI Union Bank of India, Sec-1/1, Raja Rajendra Lal Mitra Road, Kol-85

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Union Bank of India RO Kolkata RFP for AMC of Computer Systems

KIDDERPORE Union Bank of India, 24-D, Ekbalpur lane, Kolkata - 700 023
LAKE TOWN Union Bank of India, P-720, lake Town, Block "A", Kolkata - 700 089
M.G.ROAD Union Bank of India, 134/4, M G Road, Kolkata - 700 007
MADHYAMGRAM Union Bank of India, “GOPALI HOUSE”, Madhyamgram chowmatha, Jessore Road, Kolkata - 700 129
Madurdaha Union Bank of India, Gazebo Conclave (P) Ltd, Gazebo Boulevard, 473-Madurdaha, Kolkata-700107
MANICKTOLA Union Bank of India, 77-C, Raja Ram Mohan Sarani, Kolkata - 700 009
MID CORPORATE Union Bank of India, 2B, Lee Road, Kol-700020
NAIHATI Union Bank of India, Rabi Kiran Appartment, 95, Jan Md Ghat Road, Naihati PIN-743165
NEW ALIPORE Union Bank of India, P-539, New Alipore, Block "N", Kolkata - 700 053
NEW TOWN Union Bank of India, Ramdhanu Complex, Block-A, M R Road, Biswa Bangla Sarani, New Town, Kolkata-700102
OVERSEAS Union Bank of India, 2nd floor, 9, India Exchange Place, Kolkata - 700 001
R A B(ULP) Union Bank of India, 1st floor, 9, India Exchange Place, Kolkata - 700 001
R A K ROAD Union Bank of India, 25/B/1, R A K Road, Kolkata - 700 016
RAJARHAT Union Bank of India, Sadhukhan Appartment, Rajarhat (Lauhati Road) Main Road, Rajarhat Bazar, 24-Pgs(N)
TOWNSHIP 700135
REGIONAL OFFICE Union Bank of India, 225C, A J C Bose Road, Alepe Court, 1st Floor, Kolkata - 700 020
S.M.AVENUE Union Bank of India, 33/1, Dr. S M Avenue, Kolkata - 700 014
SALT LAKE CITY Union Bank of India, CG 234, Sector -2 Salt lake, Kolkata - 700 091
SANTOSHPUR Union Bank of India, B-178, SURVEY PARK, Santoshpur, Kolkata-700 005
SARAT BOSE RD Union Bank of India, 57, Rash Behari Avenue, Kolkata - 700 026
SERVICE BRANCH Union Bank Bhavan, 3rd floor, 5, Chowringhee place, Kolkata - 700013
SHYAMBAZAR Union Bank of India, 118, Raja Dinendra Street, Kolkata-700 004
SODEPUR Union Bank of India, "Sourav", Ground Floor, R N Avenue, Pansila, Sadhur More, 24 paraganas (N), PIN-700112
SOUTH SINTHEE Union Bank of India, 66A, Kali Charan Ghosh Road, Kolkata - 700 050
STRAND ROAD Union Bank of India, 38, Strand Road, Binani Building, Kolkata - 700 001
TALTOLA Union Bank of India, 4, Puran Chandra Avenue, Kolkata - 700 013
TOLLYGUNGE Union Bank of India, “MERLIN GROVE”, 1st & 2nd Floor, 211, Raja Rammohan Roy Road, Kolkata-700 008
TOPSIA Union Bank of India, 86, Topsia Road, Kolkata - 700 039
BELGACHIA Union Bank of India, 68 KHUDIRAM BOSE SARANI,WBUAFS CAMPUS KOLKATA 700037
THAKURPUKUR Union Bank of India, 11 Bakhrahat Road,Thakurpukur Bazar, Kolkata 700063

******* END OF DOCUMENT *******

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