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Is the ability to recognize your emotions, understand what they’re telling you, and realize how
your emotions affect the people around you. it also involves your perception of others: when you
understand how they feel, this allows you to manage relationships more effectively.
Characteristics of Emotional Intelligence
Daniel Goleman- developed the framework of five elements that define emotional
intelligence.
Self-awareness
Self-regulation
Motivation
Empathy
Social Skills
How to Improve Your Emotional Intelligence
Observe how you react to people.
Look at your work environment.
Do a self-evaluation.
Examine how you react to stressful situation.
Take responsibility for your actions.
Examine how your reactions will affect others.