Hospitality Facilities Management and

Design brief
Studley Hotel, Harrogate,UK
Erimia Claudia Loredana, B1 Group

23.05.2013

Contents
1. Introduction ....................................................................................................... 3

2. Location.............................................................................................................. 4

3. Users:
3.1.Primary users……………………………………………………………………………………6-8

3.2. Secondary users……………………………………………………………………………..9-

10

3.3. Tertiary users..................................................................................... 10

4. Summary………………………………………………………………………………………………………….11

5.
Appendices.........................................................................................................11

6. References......................................................................................................... 12

1. Introduction
 Harrogate is a spa town in North Yorkshire, England. Historically in the West
Riding of Yorkshire, the town is a tourist destination and its visitor attractions include
its spa waters and RHS Harlow Carr gardens. Nearby is the Yorkshire Dales national
park. Harrogate grew out of two existing smaller settlements, High Harrogate and
Low Harrogate, in the 17th century.
Harrogate spa water contains iron, sulphur and common salt. The town became
known as 'The English Spa' in the Georgian Era, after its waters were discovered in
the 16th century. In the 17th and 18th centuries the 'chalybeate' waters (i.e.
containing iron) were a popular health treatment, and the influx of wealthy but sickly
visitors contributed significantly to the wealth of the town.
Harrogate railway station and Harrogate bus station in the town centre provide
transport connections. Leeds Bradford International Airport is 10 miles (16 km) south
west of Harrogate. The main road through the town is the A61, connecting Harrogate
to Leeds and Ripon. Harrogate is connected to Wetherby and the A1, by the A661.
The town of Harrogate had a population of 71,594 at the 2001 UK census;[1][2] the
urban area comprising Harrogate and nearby Knaresborough had a population of
85,128, while the figure for the much widerBorough of Harrogate, comprising
Harrogate, Knaresborough, Ripon and a large rural area, was 151,339. [3]
The town motto is Arx celebris fontibus, which means "a citadel famous for its
springs."[4]
 2. Location

The Studley hotel is very much at home and established in Harrogate. With 28
Bedrooms, The Orchid Restaurant, Hotel O bar, 2 private meeting rooms, the Studley
redefines the town hotel experience.

Guests are welcomed on the first floor to the reception, lounge and hotel bar in a
beautiful open stylised entertaining area. The plush and contemporary tones allow for
a relaxed and comfortable atmosphere. Entrance to the hotel is also gained via one
of original grand entrances and the new elevator from the restaurant will whisk you
up to the reception, bar and lounge area in just 10 seconds, where you will be
instantly drawn to this amazing space.

With an elegant oriental finishes, roaring fire, with dark tones, steel and wood,
exposed stone work and an eclectic mix of sofas it's the insiders hang out away from
hustle and bustle of Harrogate.

Close to the Valley Gardens, Harrogate International Centre and within walking
distance to the town’s shopping district, bus and train station.
1. Users:

1. Primary users:

 Staff
 Families
 Couples/single people
 Business people
 Tourists – bilingual
 Disabled people

2. Secondary users:
 Fire inspectors
 Building inspectors
 Environmental health officers
 Maintenance contractors

3. Tertiary users:
 Thieves/Burglars
 Pests/flies
 Vermin
 3.1Primary users:

 (Tourists, business people, disabled people, families)

-tourists

ACTIVITIES FACILITIES

1.Guest is entering the parking
2.Guest is entering the hotel
3.Guest is aproaching the reception
4.Guest takes the key card
5.Guest is going to the elevator
6.Guest gets in the elevator
7.Guest leave the elevator and goes to The hall is spacious and room numbers
the room
8.Guest opens the door
9.Guest gets in the room and put the The room’s hallway is spacious enough
luggage in the luggage suport
10.Guest is using the bathroom
11.Guest is using the TV
12.Guest is using the minibar
13.Guest is reading a book
The parking is wide and parking lots are
provided
The entrance is large and leads very
easy to the reception
The reception is very easy to approach
and professional services are provided
Special key cards are provided
Signs to the elevator are provided
The elevator’s entrance is large enough
and butons are easy to use
are easy to find
Special key system is instaled
and luggage suport is provided
The bathroom is very well lighten and
amenities are provided
The TV is easy to use and it has a
multilingual remote
The minibar is fully equiped and prices
are shown
Good lighting is provided near the bed

-business man

ACTIVITIES FACILITIES
14. Guest is using the internet
15.Guest is using the phone
16.Guest takes some notes
17.Guest need to print something
-families
ACTIVITIES
18. The family enters the hotel
19. The family is at the reception desk High speed service is provided and
20. The family takes the elevator
21. The family gets to the room and is Special system for the key is provided
using the key
22.The family enters the room
23.The family play a family game
24.The family goes to sleep
-disabled people
ACTIVITIES
25. The guest is arriving at the hotel
26. The guest is entering the hotel
27. The guest is at the reception
28.The guest goes to the elevator
29. The guest goes to the room
30. The guest enters the room
31. The guest goes to the bathroom
High speed internet connection is
provided in the room
Phone is provided in the room and
international calls are available
Paper and writing utensils are provided on
the room’s desk
Printing facility is available in the hotel
FACILITIES
Enough place in the lobby for the entire
family
playground for kids while waiting
Spacious elevator for the entire family
with safe lock for the kids
The hall is large enough and provides
enough space for all the luggages
Table is provided in the room with good
lighting around
Big and comfortable bed available and an
extra bed available if needed
FACILITIES
Special parking area is provided for the
disabled people
The entrance is wide and special
personnal is coming to assist the guest
A special part of the reception is lower
and is easy for a disabled person to
reach it
Special signs indicate the elevator; the
elevator entrance is wide and easy to
access
Wide hallway and well lightened
Special key card system and wide
entrance in the room
The bathroom is wide enough and it has
all the facilities adapted for a disabled
 person
32. The guest is watching TV The TV is placed near the bed and it is
easy to see to it
33. The guest goes to sleep Low and comfortable bed is provided

1.2. Secundary users :

 (Fire inspectors, building inspectors, Environmental Health Officers)

ACTIVITIES FACILITIES

34. Inspector enters the hotel He is using the staff enter and
uses a special key card
35. Inspector verify all the Maintenance staff is assisting
instalations him
36. Inspector check the plans Detailed plan of the hotel is
37.Inspector check walls and provided
electrical systems The walls plan in provided to
38. Inspector check the check the isolation
security alarm, the Extinguishers available at
extinguishers and the fire every floor and fire alarm also
alarms

-Environmental Health Officers

 ACTIVITIES
39. Guest is arriving at the hotel
40. Guest is entering the hotel
41. Guest arrives at the front desk
42. Guest takes the elevator
43. Guest arrives at the room
44. Guest is entering the room
45. Guest is using the bathroom
46. Guest is using the TV
47. Guest is going to sleep
1.2. Tertiary users:
 (Thieves,Pests,Vermines)
ACTIVITIES
48. Thief is trying to enter the hotel
49. Thief is trying to enter throuh the
window
50. Pests are trying to reach to the hotel’s
rooms
4.Summary:
Most hotels offer their guests many facilities and amenities for their use and
enjoyment. The facilities may
include pools, sauna and steam room, a number of restaurants, a health center,
tennis courts, putting
greens, programs for children, a business center, etc. Throughout the course of the
day a guest may ask
FACILITIES
Parking lots are provided
Wide entrance is provided
Front desk agent is helping with the key
card
The elevator is easy to approach
The room number is visible and a special
key card system is instaled
The hall is wide and is enough place for
the luggage
Proffesional equipment is provided in the
bathroom
Tv remote is easy to use
The bed is very comfortable and lighting is
provided near the bed
FACILITIES
Security staff is provided 24/7 at the hotel
Special security system is instaled, also
CCTV instaled at the property
Special systems at the windows and the
rooms are daily sprayed with anti pests
a hotel employee about any one of them. Questions that guests might have are: does
the hotel have a
particular facility, where it is located, when are it’s hours of operation, how much does
it cost, do the facility
staff speak English, etc.
Guests may also ask about facilities or places outside the hotel. Such places may
be a diving school, an
historical site to visit, a hot night club, or a panoramic vista. The list could be endless.
The more
knowledgeable hotel staff are about the local facilities and points of interest, the
better service they
will be able to give to the guests.

Below are lists of various hotel facilities or activities that guest may inquire about.
At a Hotel In the Community
Restaurants Shopping Malls
Cafés Scuba diving
Lounges Snorkeling
Spas Golf
Saunas Island Tours
Steam Rooms Boat Charters
Gift Shops Elephant Treks
Gym/Fitness Centers Zoos
Conference Rooms Museums
Business Centers Panoramic Vistas
Swimming pools Aquariums
Squash Courts Sea Kayaking
Tennis Courts Open Traditional Markets
Putting/chipping greens Nature treks
Children’s Programs Grocery Stores

5.Appendices :
 6.References:

http://www.studleyhotel.co.uk/rooms.php

http://hotel-tefl.com/facilities/

http://en.wikipedia.org/wiki/Harrogate

http://www.italia.it/en/useful-information/faq/hotel-and-tourist-facilities.html