Академический Документы
Профессиональный Документы
Культура Документы
Background
Hypothesis
Theoretical/conceptual framework
Definition of terms
CHAPTER 1
INTRODUCTION
Oxford Advanced Learner’s Dictionary that a hospital is a large building were sick
or injured people are given medical treatment and care. So, hospitals are very
important. In health care, many needs and necessities are rapidly emerging, and
whatever these needs are, they have to be catered and satisfied. Health care is in
today. Many guidelines based on theories were made on how to develop a good
health care management particularly in hospitals (James Rickert 2012). One of the
or other health care facility is dependent upon the type of health care management
theory it subscribes to how well that theory is implemented (Types of Health Care
Hospitals must create a safe environment for patients. It must be conducive for the
fast recovery of illnesses. There are various programs that were launched to
improve hospital service to give satisfaction to patients. Now how can patients be
satisfied? What are the needs of patients? What matters most to the patients? These
are just few of the questions that need to be emphasized and answered.
Patients are the main reason why health care exist (Bosch, Marjie C. et.
This study was able to gather information from patients regarding their perception
in the services that they received from the hospital. Perception according to Oxford
Advanced Learner’s Dictionary is the way you notice things, especially with the
senses, especially the senses, it is the ability to understand the true nature of
something, an idea, a belief or an image you have as a result of how you see or
patients in connection to the services they received or enjoy in the hospital. This
to cater the needs of the patients, in order to give them quality service.
males and 25 females from 18 years old and above. No minors were included in
This study aims to determine the perception of the in-patients towards the services
sub-problems.
1.1 age,
1.2 gender,
2. What are the In-Patients' perceptions of the services offered by Canlaon District
2.3 hospitalization,
3. What are the common problems encountered by the patients with the hospital
4. What are the insights or recommendations viewed by the patients to solve the
problems met?
THEORETICAL FRAMEWORK
According to James Rickert 2012 on his study Patient-Centered are: What it means
and how to get there, patient-centered care improves patients' clinical outcomes
behaviours. This type of care can be employed by physicians in any specialty, and
One of the basic tenets of patent-centered care is the idea that patients know best
on how wekl their care provider are meeting their needs, and it’s the patients' view
of his or health care delivery that correlates with the outcome of satisfaction. The
between health care providers and their patients. Health care providers are
while physicians and their advocates point the patients for not following
instructions.
In summary, patient-centered care is method of care that relies upon effective
cost.
THEORETICAL FRAMEWORK
CONCEPTUAL FRAMEWORK
Patients' perceptions of quality of care and their satisfaction with quality of care
may affect health outcomes (Crow, et. al., 2002; Wilde Larson and Larson, 2009).
The researchers identified two variables that can affect the variedness of patients'
variables which include Age, Gender, and Socio-economic of the Patients in terms
The process of the study is shown in the conceptual framework; the researcher took
first the patients profile that can affect the way of perceiving the effectiveness of
have can be explained by the problems they have encountered with regards to the
services they received. Thus determine the degree or rate of satisfaction they have
having no hesitation about re-visiting the same hospital ward (Wilde Larson and
Larson, 2009)
CONCEPTUAL FRAMEWORK
Services
Patients’ Offered in
Profile CANLAON
DISTRICT
HOSPITAL
Diagnostic
Age Testing or
Consultation
Prescriptions
Problems Met Patients
Gender or Degree of
Encountered Satisfaction
Hospitalization
Educational
Attainment
Income
Background
Doctor-Patient
Relationship
This study was limited and only covers the specific hospital, Canlaon District
Determining the patients' perception towards the services offered buy the hospital
was the focus of this research. Perception refers to the opinions of the patients in
connection to the services they received or enjoy the hospital. Patients’' perception
as used in this study refers directly to how satisfied the respondents were with
regards to the hospital's services. A total of 50 (25 male and 25 female) in-patients
with the age of 18 years and above. The information needed was gathered using
checklist and researcher made questionnaires, along with the interviews. The
patients' perception that the researcher is trying to find is limited only in the
All information and conclusions drawn from this study were obtained purely from
Prevention is better than cure, because we do not really know what will happen to
is. Considering that health is wealth we need services that would free us from
illnesses or to be cured from illnesses. That is the reason why it is important for us
Patients this paper may help patients to be aware of the services offered by the
hospital. Every hospital is different this study helps the patients in distinguishing
about the services that the patients expect from them. They could utilize the
Government The result of this study will help the government in planning put
project that will help in improving the services offered by Canlaon District
DEFINITION OF TERMS
For better understanding and clarification of the terms related to this study, the
In-Patients or Patients. This refers to the people who are admitted in the hospital.
Patients Perception. This refers to the opinions of the patients in connection to the
services that they received or enjoy during and even after their admission in the
hospital.
Services or Hospital services. This refers to the programs that the hospital ia
Prescriptions. This refers to the medicines that the doctor prescribed for the
patients to buy.
Hospitalization. This refers to the accommodation that the patients feel and
received while staying in the hospital. This includes the ambiance of the hospital,
facilities, lights, and ventilation, and the entire environment of the hospital.
Referrals. This refers to the cases when the hospital refer their patients in to
another hospital.
Doctor Patient-Relationship. This refers to the way how doctors interact with
their patients. In addition, it is what the patients feel with regards to the treatment
ASSUMPTIONS
The researcher assumed that the term "Patient Perception" in the title of this study,
directly to Patient Satisfaction for whether the perception of the patients towards
the services offered in the hospital is good or bad, it will always be the basis of
their satisfaction. The researcher assumed further that since the hospital mentioned
here is a public hospital then there may be many problems with regards to its
function foe this is the common problem mostly met by public establishments.
Since there is no hospital in the area, then patients' must be satisfied because of the
lack of choice. But still concrete data should be gathered in order to better
understand this subject matter and ensure the validity and reliability of this study.
are of old age, most are of low socioeconomic status in terms of educational
attainment and income. The assumptions made are through the direct observation
2. The researcher assumed that there are many problems met by the patients of the
hospital.
3. Due to the problems, met by the patients, the researcher assumed that the
patients have many suggestions as ways to improve the services of the hospital.