Chapter 1

Introduction

1.0 Background Of Study

Nepal is rich in its natural beauty, cultural heritage, history and religion. The fact that Trip
Advisor keep on listing Nepal as one of the most important country to visit in its list proves
that. This is the very reason why Hospitality Industry is one of the most booming industries in
Nepal. Visitors from all over the globe gather in Nepal in tremendous amount for different
purpose. This has made Hospitality Industry one of the main sources of income for most of the
people not only in the urban but also in the rural areas of Nepal. History of Hotel Industry in
Nepal began to show sign of positive changes when there was the peace process that was taken
in 2008 in Nepal.
The term “Hotel” was derived from the word “Hostel” and again the term hostel was
originated from the word “Host”. According to the historians the term Hotel was first used in
England during the 1760s. If we have to define the term Hotel in simpler terms we can simply
say hotel as a place, where overnight accommodation services are made available in return of
payment.
If we have to look at the law in England hotel is defined as a place where bona fide travelers
can receive shelter, food and beverage if and only if he fulfills all the conditions to receive all
those facilities. Any particular hotel can refuse the traveler if they are not in the condition to
receive all those facilities.
If we have to look at the context of Nepal, Hotel industries is one of the oldest industry in
Nepal. In the past there were Inns which used to provide large halls for the guests in whom
travelers had to make their own bed and sleep on the floor. Many of these inns used to provide
food and beverage services which used to include traditional foods and drinks. This situation
continued for several hundred years in Nepal.
And there came the downfall of Rana regime. Development process was carried out.
Highways and many other means of transport were established. Nepal became more accessible
to the foreigners. Nepalese Hospitality industry started to boom in the 20th century when two
concepts was introduced.
“Nepal Hotel” was the first hotel that was established in 1951 in Jawalakhel, Patan. But due to
some reasons this hotel runs for only one fiscal year. Later “Royal Hotel” was established in
“Seta Durbar” 1951 by the Russian businessman Mr. Boris Lisanevich. Then chronologically
in 1952 “Paras Hotel” and in 1954 “Snow View Hotel” were established. The first purposely
established hotel was “Hotel Coronation” in 1956 at Bag bazar.
At present there are many hotels that run through International chain operation. These are the
in which individual owner merge themselves to large international chain such as Radisson,
Marriott, Sheraton, Hyatt, Hilton etc.
 If we search for history of hotels we can found a lot but no one have completed any research
on Condition of Party Palace business in Nepal. So this research is all about status of party
palace business especially in Chitwan. This research strikes how party palace business is
emerging and what is the current status of party palace business. This report hit the point “Is
party palace business satisfactory in Chitwan”. This report overlaps how party palace business
is maintain customer satisfaction, event management etc.

1.2 Organization Overview

1.2.1 Organization Mission and Vision
The major objectives of the company respective party palace were in past decades and are still
for future periods to come as follows:
Rose Garden
Missions

 To provide Better Customer services.

 To delight our guests every time by creating engaging experiences straight from our
heart.
Vision

 To be the first choice for guests, colleagues, shareholders and business partners.
 To be recognizable by service and product quality standard; and to be consistent in
promotion of excellence, novelties and future development
Hotel Star Banquet
Mission

 We want to convey our passion, our respect for the environment and for sustainability,
meeting the desires of our guests with high quality standards.

Vision

 To always be inspired by pioneering and remarkable experiences in the world of

hospitality.

Malewa Party Palace

Mission

 Take care of our employees, who will

 Take care of our guests, who will

  Take care of our ownership.
Vision

 Our vision is to be the first choice of those seeking first-class guest services and
accommodations.

1.3 Area of Study

This report covered the thinking toward the party palace by the perspective of customer. This
report covered the customer perception and their choices on the basis of different attributes.
This report covered how party palace business is maintaining customer satisfaction. Mainly
this report talks about how party palace business is handling its events and providing optimum
services to the customer. Additionally this report talks about capital management, order meet
up and satisfaction level of customer.
As party palace business is emerging day by day, and it’s elementary to maintain customer
satisfaction and order fulfillment. So this report states the current status of party palace
business in Chitwan highlighting its elementary requirement to be fulfilled in order to run in a
smooth way.

1.4. Need of Study

The report was prepared for in a specific format under the requirement of course of degree of
BBA for Pokhara University. It has a parcel importance for improving the proficiency of
making the research reports, field trip reports, daily sales reports, etc. This report will help as a
reference for student who wants to know more about party palace business and help them in
further study .This report will help owner of party palace in determining the status of party
palace business. It will help the starter in order to understand about party palace business and
understanding elementary requirement.
. To sum up, this report covered these all essentials reasons for studying on the title 'Condition
of Party Palace Business in Chitwan”

1.5 Objectives of the Study

Objectives of the study are guidelines by which the study can be conducted in a systematic
manner. The main objective of this report was to assess the…….. The specific objectives were
as following:

 G
 F
 G
1.6 Limitations of the Study
Regarding the data collection procedures, time management, Source reliability etc. the
following limitation of this report 'A Summer Project on Condition of party palace business in
Chitwan' were revealed as the limitation part to the researcher as pointed below:
1. The required time period to complete this summer project research report was limited.
2. As it was the researcher's first feasibility study of an organization, how far the
researcher did but was unable to cover all financial information.
3. Unable to interview with top managers of party palace...
4. Due to the secrecy of the performance evaluation of party palace, the exact data is not
available. While shorting out the Quarterly based data analysis were based on
interviewing and questionnaire.
5. Some of the information was extracted from the website, magazines so that data might
not be accurate and updated.

1.7 Research Methodology

Research methodology implies the basic research method to be carried out through the entire
study. Methodology is the most important part for the study. It describes the site selection,
research design, population and sample, sources of data, method of data collection, data
analysis tools, analysis model and limitation of the methodology.
Literature Review
Acknowledgement