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Social
media
is
natural
for
Filipinos.
Referred
as
There
are
‘the
social
more
mobile
media
phones
than
capital
of
people
the
world’
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4
//
5
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Tradi?onal
client
rela?onship
has
crossed
the
digital
border
Content
Customer
center
for
care
and
banks
and
customer
businesses
service
Social
Manage
listening
and
rela?onships
monitoring
6
//
Social
media
is
a
natural
content
consump?on
space
7
//
8
//
What
next?
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//
10
//
11
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//
Ques?ons?
Twi]er.com/jsncruz
h]p://jsncruz.com
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