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JEAS
32,2
Internal auditor characteristics,
internal audit effectiveness,
and moderating effect of
160 senior management
Received 24 July 2015
Revised 8 February 2016 Khaled Ali Endaya
Accepted 13 September 2016 Faculty of Economics and Trade in Tarhuna,
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Abstract
Purpose – The purpose of this paper is to investigate the direct relationship between internal
auditor’s characteristics[1] and internal audit effectiveness[2], and the moderating effect of senior
management[3] support.
Design/methodology/approach – Standard multiple regression and moderated multiple regression
are applied, and the data were collected from 114 members of Libyan Association of Accountants and
Auditors[4] by using personally administered questionnaire.
Findings – The findings reveal that internal auditor’s characteristics have a significant impact on
internal audit effectiveness, and senior management support has a moderating effect.
Practical implications – The findings would encourage Libyan organizations to concentrate on the issue
of internal audit effectiveness, and will strengthen the capacity of internal auditing in public organizations.
Originality/value – This paper contributes to the literature of both internal audit and management
studies and represents the first effort to examine the impact of internal auditor’s characteristics on
internal audit effectiveness with senior management support as a moderating variable.
Keywords Senior management, External auditor, Internal audit effectiveness,
Internal auditor characteristics
Paper type Research paper
1. Introduction
Internal audit has become a crucial function within organizations due to the recent
spate of corporate collapses and financial scandals (Schneider, 2003; Arena and Azzone,
2006). These events made internal audit as one of the contributing factors toward good
corporate governance, and has strongly influenced on the adoption and practice of the
internal audit. The effectiveness is a key issue for those interested in internal audit such
as internal auditors themselves or its main customers, namely: the board and the audit
committee, to whom internal audit reports; senior management, who should be sure
that internal audit activities cover the principal business risks; and external auditors,
who have a direct interest in the work of internal audit (Brilliant et al., 1997; Mihret
et al., 2010; Lenz and Hahn, 2015). However, there is difference in perspectives among
those interested groups, for example, external auditors and audit committee are more
Journal of Economic and
Administrative Sciences interested in assurance regarding controls (Hermanson and Rittenberg, 2003), while
Vol. 32 No. 2, 2016
pp. 160-176
senior management wants the internal auditor to provide both assurance and
© Emerald Group Publishing Limited
1026-4116
consulting (Sarens and Beelde, 2006). This difference partly contributed to the
DOI 10.1108/JEAS-07-2015-0023 incompatibility among researchers about the factors influencing internal audit
effectiveness and how we can measure it (Arena and Azzone, 2009). Hence, a special Moderating
investigation for each group becomes a necessary requirement, and this study aims to effect of senior
examine the influence of some factors on the effectiveness of internal auditing from the
perspective of external auditors.
management
There are several reasons why internal audit effectiveness remains a continuously
relevant issue. First, the role of internal audit of a company is considered important in
the corporate governance field (Bostan and Grosu, 2010). Second, the effectiveness of 161
internal audit is a new research area in internal auditing (Sarens, 2009), so only few
studies have studied it worldwide, and several researchers have recommended the need
for more research especially in developing countries (Al-Twaijry et al., 2003; Mihret and
Yismaw, 2007; Yee et al., 2008; Endaya and Hanefah, 2013). Third, as indicated earlier,
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until today, there is no consensus among researchers either about the factors
influencing, or the best framework for the effectiveness of internal auditing (Endaya
and Hanefah, 2013). Thus, this study intends to contribute in this area of research.
This study also aims to examine the direct relationship between internal auditor’s
characteristics and internal audit effectiveness. The current study argues that
individual characteristics of internal auditors are necessary for internal audit
effectiveness. This view is supported by International Standards for Professional
Practice of Internal Auditing (ISPPIA), which adopts these characteristics as attributes
for both organizations and individuals (Institute of Internal Auditors (IIA), 2012). This
study also examines senior management support as moderating variable on the above
relationship. The current study argues that, only when senior management has the
interest and urge to support activities will ensure internal audit effectiveness. The
current study complements the few existing research that studied the importance of
senior management support such as Sarens and Beelde (2006), Sterck and Bouckaert
(2006), Schneider (2008), Arena and Azzone (2009), Soh and Martinov-Bennie (2011), and
Lenz and Hahn (2015). For example, Sarens and Beelde (2006) argue that the acceptance
and appreciation of internal audit within the company depends entirely on senior
management support. Similarly, Schneider (2008) confirms that the degree to which senior
management commits to implement the recommendations of internal audit has a
significant impact on the effectiveness of internal auditing. Arena and Azzone (2009)
measured the effectiveness of internal auditing as a percentage of recommendations
suggested by internal auditors and those implemented by senior management. In addition,
Sterck and Bouckaert (2006) and Soh and Martinov-Bennie (2011) considered the
relationship of internal auditing with senior management in terms of support and
reporting lines as crucial in contributing to internal audit effectiveness. Moreover, Lenz
and Hahn (2015) confirm that the relationship between internal audit and its main
customers including senior management will continue to be an important research field.
The limited research and the lack of empirical study in this particular area motivate
this study. First, the majority of previous studies have examined the existence of these
characteristics at the department level and ignored at the individual level. Second,
no attention has been given in previous studies, to examine the moderating role of
senior management support on the relationship between internal auditor’s
characteristics and internal audit effectiveness.
The current study extends the investigation in one of the key issues for auditing:
assessment of internal audit effectiveness from the perspective of external auditors
using data collected from Libya for the following reasons. First, external auditing
standards (SAS No. 9, SAS No. 65, and ISA 610), that originated in the developed
countries and have been adopted by developing countries, recommend external
JEAS auditors to evaluate internal audit effectiveness when relying on the work of internal
32,2 auditors. This reliance assists in achieving audit efficiency, and the level of this reliance
may also vary accordingly (Mihret and Admassu, 2011). This reliance depends on
external auditors’ perceptions about the role and effectiveness of internal audit, and
external auditors rely on the work performed by internal auditors only when they are
sure about the effectiveness of internal auditing (Al-Twaijry et al., 2004; Endaya, 2014).
162 Second, effective coordination and cooperation between internal and external auditors
lead to several benefits for them and also for the clients whom they serve (Endaya,
2014), and the benefits for external auditor could include a decrease in the size of audit
sample and its processes. This case could finally lead to saving time and cost of the
audit (Wallace, 1984; Felix et al., 2001; Ho and Hutchinson, 2010; Mat Zain et al., 2015).
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Third, external auditing is mandatory for Libyan firms (Libyan Commercial Law
No. 1953, Articles 580 and 583; the Income Tax Law No. 7/2010, Articles 49 and 71), and
the audit process must be completed no later than the four months after the end of the
year (the Income Tax Law No. 7/2010, Articles 49 and 71). Therefore, as a result of the
limited time available for the external auditors and to save cost, Libyan auditors rely on
the work of internal auditors in many respects in carrying out their duties. This view is
supported by Agbara (2011) who noted that, most of Libyan external auditors relied, to
some extent, on the work of the internal auditors. Fourth, limited research about
internal auditing in Libya as a developing country (Abuazza et al., 2015) increases the
importance of achieving this study.
The findings are particularly interesting, as it confirms both the crucial role of senior
management support on internal audit effectiveness as well as its moderating effect on
the direct relationship between internal auditor’s characteristics and internal audit
effectiveness. This result contributes to both audit and management fields by studying
the relationship between internal audit and senior management, and extends to other
relevant and related areas too. The findings of the study will be useful to other
developing and developed countries. As with other studies, this study has its own
limitations. Therefore, the current study emphasizes the need for further research in
this new context and encourages it.
The remainder of this study is structured as follows: Section 2 provides the literature
review and hypotheses development; Section 3 covers the methodology; Section 4 contains
the empirical results. The study ends with a summary and conclusion.
coverage. On the other hand, internal auditors expect the senior management to take
the first step in the formalization of the risk management system. They look for the
support and overall acceptance from senior management.
Mihret and Yismaw (2007) identified factors that have an impact on the effectiveness of
internal audit services, based on public sector higher educational institutions in Ethiopia.
Their model consisted of four interrelated factors: internal audit quality, management
support, the organizational setting, and attributes of the auditees. Their findings indicate
that internal audit effectiveness is strongly influenced by internal audit quality and
management support. In contrast organizational setting and auditees attributes do not
have a strong impact on internal audit effectiveness. The researchers also suggest a need
for future research to fully understand internal audit effectiveness by using other variables.
In a related study, Halimah Ahmad et al. (2009) attempted to explore the significance of
internal auditing in the Malaysian public sector, and its subsequent extent and influence
in the public sector hierarchy and decision making. Their findings indicate that internal
auditing is curtailed by under-staffing and hampered by inadequate support from top
management, while the auditors seldom extend their full cooperation. The auditors
themselves lack appropriate knowledge and training on effective auditing approaches.
The negative perception accorded to internal audit led to inaction by management on
recommended remedies, which only serve to nullify the positive contribution of internal
audit that strives to elevate the service delivery quality of the public sector.
Arena and Azzone (2009) studied the effectiveness of internal auditing by dividing
the internal auditors into three different groups according to their opinions as follows:
the first group related the effectiveness of internal audit with the quality of internal
audit procedures, the second group related internal audit effectiveness to the output of
internal audit activities and finally, the third group related it to the outcome of the audit
activities. Arena and Azzone (2009) measured the effectiveness of internal auditing by
the level of internal audit recommendations implemented by senior management.
Sarens (2009), in his editorial review on 22 papers presented in the Academic
Conference on Internal Audit and Corporate Governance, which was held in Rotterdam,
the Netherlands, in April 2008, recommended that the characteristics of both internal
audit and individuals as crucial areas for future research in internal audit effectiveness.
Research in this area would provide invaluable input for educating and training of
future internal auditors.
Endaya and Hanefah (2013) argued that agency theory, institutional theory, and
communication theory as appropriate theories for building a theoretical framework of
internal audit effectiveness, and suggested a model that comprises internal auditor’s
characteristics and internal audit department performance as factors that influences
directly the internal audit effectiveness, and organization member support as a
JEAS moderating factor. They too suggested that the theoretical framework proposed in their
32,2 study needs to be further studied in future studies.
Lenz and Hahn (2015) provided a synopsis of literature about internal audit
effectiveness during the last decade, and suggested a multifaceted model comprising
macro and micro factors that impact internal audit effectiveness. The macro factors, in
their model, comprise four key dimensions or categorical blocks: organizational factors,
164 internal audit resources, internal audit processes, and internal audit relationships, while
the micro factors comprise the following three institutional forces: compliance with
laws and regulations (coercive force), consultation or professional bodies (normative
force), and learning from mimicking others’ (good) practice and prescriptions from
consulting firms (mimetic force). According to them the relationship between internal
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3. Methodology
3.1 Population and sample of the study
The population of this study comprised different auditing firms located in Tripoli wherein
the majority of Libyan audit offices are located including the big ones. The subjects of this
study were limited to the members of Libyan Association of Accountants and Auditors
(LAAA). Registration as a LAAA’s member requires at least a bachelor’s degree in
accounting and five years’ experience of accounting work in audit office after graduation.
These education and experience conditions provide a guarantee on the ability of LAAA’s
members to evaluate internal audit effectiveness. Also due to political uncertainties during
the study period, the exact number of LAAA members and the number of auditing firms
JEAS located in Tripoli were not available. Therefore, convenience sampling was used to collect
32,2 data during the first quarter of 2015.
To increase the anticipated response rate for the empirical study, this study has
adopted the following steps. First, this study adopts the personally administered
questionnaire, which normally, in Libya as a developing country, has the highest
response rate. Second, this study also adopts collection data through audit offices,
166 because data collection process through audit offices is easier than collecting from
individuals directly, and allows access to the largest number of the target sample.
On the other hand, to increase the internal validity, participants were advised not to
discuss the questions and answers with their colleagues and they were also requested
to return the questionnaire once it was completed.
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Tabachnick and Fidell (2007) suggest the following formula for calculating sample
size: n W 50 + 8 m (where m ¼ number of variable). Thus, 74 subjects were required for
this study, but in order to ensure a higher response rate, 150 LAAA’s members were
chosen for the distribution of the questionnaire. To minimize the impact of the size of
the office on the sample size, only three LAAA members were chosen from each firm.
This approach is similar to the method adopted by Zuraidah Mohd Sanusi et al. (2009),
whereby only six external auditors from each audit firm were chosen for their study.
The survey involved the following phases: pretest and actual survey. The questionnaire
was pretested by four academics specializing in accounting including two LAAA
members. The purpose was to confirm that terms and items used were adequate and
suitable for the study. Based on the comments collected from the pretest, the questionnaire
was reviewed and amended. The survey implementation followed three steps: initial
submission, first follow up, and second follow up. In the first step, three LAAA members
from each firm were given the questionnaires. The first follow-up was done through phone
call for their cooperation and reminder to complete the questionnaire and returning it
within one week, while the second follow-up was done through visiting these offices to
collect the questionnaires from those who answered and a reminder to others.
A few of the audit offices did not allow questionnaires to be sent to their audit staff
due to various reasons including being too busy or very tight schedule. Furthermore,
some LAAA members could not be reached because their office had moved elsewhere.
From 150 questionnaires distributed, 121 were returned, and seven questionnaires
(two due to missing values, and five due to outliers) were found to be not suitable.
The respondent’s profile is in Table I.
Table I shows that all respondents have high educational background; this is in line
with LAAA’s requirements for registration as a LAAA member, which requires at least
a bachelor’s degree in accounting (78.9 percent). Majority (43.0 percent) of them have
more than ten years of auditing experience. Most of the respondents too are from audit
firms with less than five members (46.5 percent). Nevertheless, the respondents do
represent all sizes of the audit firms.
Schneider (1984), and Brown (1983) to measure training and development were also
adopted in this study. The internal auditor’s characteristics are measured on a five-point
Likert scale ranging from 1 ¼ not at all to 5 ¼ strongly influence.
Senior management support is measured by its actions and its requests that aim to
strengthen internal auditing. In this study, senior management support is measured
based on four items developed by ISPPIA and used by previous studies such as Mihret
and Yismaw (2007), Mousa (2005), Golen (2008), and Smith (2005). Items of senior
management support are measured on a five-point Likert scale ranging from 1 ¼ not at
all to 5 ¼ strongly influence.
As mentioned earlier, there is no agreement among researchers about measuring the
effectiveness of internal auditing. Audit researchers relate it either to the quality of
internal audit procedures, output of activities or outcome of activities (Arena and
Azzone, 2009). Lenz and Hahn (2015) argued that a number of researchers (Felix et al.,
2001; Krishnamoorthy, 2002) have considered internal auditing as an effective function
when meeting expectations of external auditors. Lenz and Hahn (2015) confirm that the
higher the utilitarian benefit for external auditors leads to the higher internal audit
effectiveness from external auditors’ perspective. External auditors, as a main user of
the internal auditing report, are more interested in assurance regarding controls
(Hermanson and Rittenberg, 2003), and one of the main benefits for them is internal
auditors evaluation of the internal control system (Hasnah Haron et al., 2004). As such,
the effectiveness of internal auditing from the perspective of external auditors
depends on the effectiveness of internal control system in auditee’s organization.
The effectiveness of internal auditing is very important for the management as well as
the external auditors. The outcomes of internal auditing address a wide range of
aspects, i.e. the output of the audit process (Arena and Azzone, 2009). This includes the
effectiveness of the internal control system in auditee’s organization (Dittenhofer, 2001).
JEAS In this study, internal audit effectiveness is measured based on items used by
32,2 Dittenhofer (2001), who considered internal auditing as effective only when it can be
determined that the auditee’s organization is effectively complying with policies,
procedures, laws, and regulations (Dittenhofer, 2001). Therefore, four items in this
study are used to measure internal audit effectiveness from external auditors’
perspectives. Participants in this study were asked to rate the effectiveness of internal
168 auditing by using five-point Likert scale ranging from 1 ¼ not important at all to
5 ¼ very important.
In this study, outliers were detected using box plots; five cases were found as outliers and
deleted from data analysis. The reliability is identified by computing its Cronbach’s α
coefficient, and the values were greater than 0.7. Content validity was used to check the
validity before the questionnaire was pre-tested. One-way analysis of variance (ANOVA) is
also conducted to test whether there is any statistically difference in respondents’
evaluation on internal audit effectiveness as the dependent variable of this study related to
respondents’ position, educational certification, experience, or the size of audit office.
ANOVA results show that it is not statistically significant ( pW0.05). The results indicate
that the evaluation is affected by a number of interlaced factors, which sometimes are
conflicted in their impact. For example, experience could have a significant influence in
respondents’ evaluation when there are no differences related to other factors such as
educational background or professional certification. Respondents who have high
educational background and low experience could have similar perception with
respondents who have high experience and low educational background. In other
words, educational certification reduces the influence of experience.
Tables II, III and IV present the results of descriptive statistics of this study. It is
observed that proficiency and due professional care have the highest mean of 4.19
for the effectiveness of their audit work. For that, internal auditors must have the full
support of the senior management to carry out their duties without any obstacles.
These acts of senior management increase the confidence of internal auditors, which
will eventually lead to internal audit effectiveness.
The descriptive statistics (see Table III) also reveal that open communication between
chief audit executive and senior management (mean ¼ 3.65) has a strong influence on the
assessment of internal audit effectiveness. This is in line with the suggestion by Hahn
(2008) that one of the barriers that can cause much harm to the organization is
communication complexity. He added that solving such a problem necessitates the
recording of information in clear and simple manner for understanding and feedback.
The above findings support the argument by Sarens and Beelde (2006) and
Schneider (2008) that internal audit effectiveness is highly dependent on senior
management’s support to act on the audit recommendations. Peter (1994) argues that
the cooperation between senior management and internal auditors improves the
organization’s performance. The Libyan external auditors also perceive that senior
relationship the Moderated Multiple Regression (MMR) was used. According to Frazier
et al. (2004), MMR is the preferred statistical method for examining moderator effects.
Based on Frazier et al. (2004) and Bennett (2000) recommendations, a predictor
variable (internal auditor’s characteristics) and a moderator variable (senior
management’s support) were standardized. Next, a new variable was created by
using the newly standardized variables (Z 1 ¼ Z-characteristics × Z-management).
Then, two steps of hierarchical regression were then conducted for the moderating
effect. In the first step of the regression, independent and moderator variables were
entered into the model as predictors of the outcome variable. In the second step, an
interaction term (independent variable × moderator variable) was then entered.
The findings show that the moderation effect of senior management’s support is
significant for the relationship between internal auditor’s characteristics and the
effectiveness of internal auditing (see Table VI). As shown in Table VI, the R2 increases
from 0.518 to 0.539. The interaction coefficient (standardised β) is also significant
(R2 change ¼ 0.022, b ¼ 0.151, p o 0.05).
Despite the importance of senior management support for internal audit
effectiveness, only few recent studies such as Mihret and Yismaw (2007) and Ahmad
et al. (2009) have considered it as an independent variable. From the results, it is clear
that the direct relationship between internal auditor’s characteristics and internal audit
effectiveness is dependent on senior management support. More specifically, only when
the activities of the internal audit are supported by senior management internal audit
effectiveness can be achieved.
Variable Coeff. ( β) SE β
very important in this relationship. This is highlighted in the MMR, which shows that
internal auditor’s characteristics have a significant impact on internal audit
effectiveness, and senior management support has a moderating effect on the
relationship. The R2 increased from 0.518 to 0.539 and the interaction coefficient was
also significant. The findings are in line with the few existing research (Sarens and
Beelde, 2006; Sterck and Bouckaert, 2006; Schneider, 2008; Arena and Azzone, 2009;
Soh and Martinov-Bennie, 2011; Lenz and Hahn, 2015) that have confirmed the
importance of senior management support for internal audit effectiveness.
The findings strongly support the integrated relationship among individual
characteristics of internal auditors. The results are positively and significantly related
to internal audit effectiveness, the R2 was statistically significant with F ¼ 70.712 and
p o 0. 01. This is consistent with the ISPPIA, which has adopted these characteristics
as attributes for both organizations and individuals (IIA, 2012); however, previous
studies only examined the effect of objectivity and competence at the department level.
Thus, future study could be on how such characteristics should be considered for both
internal audit and its auditors.
Moreover, the findings provide an empirical evidence for the theoretical framework
proposed by Endaya and Hanefah (2013). The findings warranted attention as a result
of lack of empirical study in this particular area.
The findings of this study could have implications on the practice of the Libyan’s
internal audit in terms of the internal auditor’s characteristics as attributes for both
organizations and individuals, and also receiving enough support from senior management.
Moreover, the implications of this study are not restricted to Libyan environment and could
extend to the professional organizations and the auditors in other developing countries.
Furthermore, the implications of this study could extend to the corporate governance field
where the role of internal auditing is considered important. The current study also studies
the relationships among some elements of internal audit effectiveness from the perspective
of external auditors, which to-date still remains unresolved. Thus, the findings could have
implications on both audit and management literature.
JEAS 5.2 Limitation and scope for future work
32,2 As with other studies, this study too has its own limitations. First, this study like
several previous studies used the questionnaire to collect the data. Thus, it is bound to
suffer from limitations associated with this method including response rates and bias.
However, this study attempted to minimize these disadvantages through: the use of
personally administered questionnaire, which normally has a higher response rate than
172 others, careful design and pre-testing the questionnaire, and directing it to external
auditors who are interested in internal audit effectiveness. Second, the sample was
limited to LAAA’s members in Tripoli wherein the majority of Libyan audit offices are
located including the big ones. Therefore, the findings are not necessarily generalizable
to all those interested in internal audit. Future studies can test this model by collecting
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5.3 Conclusion
This paper provides evidence that internal auditor’s characteristics are positively and
significantly related to internal audit effectiveness, and senior management support is
very important in this relationship. The findings warranted attention as a result of lack of
empirical study in this particular area. The findings of this study complement prior
studies and provide some evidence for the theoretical framework proposed by Endaya
and Hanefah (2013). The results are consistent with the assertion in audit literature, and
could have some implications. As with other studies, this study has its own limitations.
Therefore, the current study emphasizes the need for further research in this new context.
Notes
1. Internal Auditor’s Characteristics; it refers to the attributes that each internal auditor should
have which include; objectivity, effective communication, proficiency and due professional
care, and training and development (Endaya and Hanefah, 2013).
2. In line with the objective of the study; internal auditing is considered effective when the
auditee organization is effectively complying with policies, procedures, laws, and regulations
(Dittenhofer, 2001).
3. Senior Management; a team of individuals at the highest level of organizational management
who have the day-to-day responsibilities of managing a company or corporation and they
hold specific executive powers conferred onto them with and by authority of the board of
directors and/or the shareholders (IIA, 2012).
4. Libyan Association of Accountants and Auditors (LAAA) is the regulatory body of the
accounting profession in Libya which was established by the Libyan government Law No.
116/1973. Paragraph 23 of this Law was limited to those practicing the profession is a
member of LAAA, as well as paragraph 24 which restricts membership to the citizens of
Libya only (Libyan Government, 1974).
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