DIRECTED: FORMAL LETTER: Letter of Complaint

Raju a/l Lingam,

123 A, Lorong Bahagia,
Taman Sentosa,
07231 Bandar Baru Sentol,
Kelantan
__________________________________________________
_______________________

The President,
Bandar Baru Sentol Council,
Kompleks Utama,
07200 Bandar Baru
Sentol 16
JUNE 2011

Dear Sir,

Uncollected Rubbish and Clogged Drains

I am writing this letter is to attract your attention to the above
title. As the representative of the community, I am calling to
tell you that the 300 odd residents living in Taman Sentosa are
extremely unhappy about the lackadaisical attitude of the local
town council towards the uncollected rubbish and clogged
drains in our area.

2. The rubbish in our area has not been collected for

more than a week. The rubbish is supposed to be collected on
alternate days but this has not been the case. The town council
workers collect the rubbish according to their own whims and
fancies. The uncollected garbage has attracted not only flies
and mosquitoes but also wild dogs which had attacked the
residents on several occasions. These stray animals also
scatter the rubbish and make the roads dirty and smelly. As a
result, residents have to bear the discomfort of stench from the
garbage and risk their health.

3. We are also disappointed with the town council workers

for not clearing the clogged drains which are filled with rubbish.
The drains would usually overflow when there is heavy rain and
the rubbish would then flow into the compounds of our houses.
Besides, putting up with the unbearable stench emitted from
them, the residents have to spend hours cleaning their
compounds of rotten vegetables, food leftovers and other
rubbish.

4. Due to dengue outbreak recently, we are really

concerned about the residents’ health especially the children.
Fogging service also was not done accordingly to the schedule.
The fogging authority only did their job whenever a case of
dengue aroused. They even fogging the neighbourhood late at
night that caused us to leave the residents. They need to
consider the residents who have babies and also to those who
need to wake up early in the morning for work. The fogging
also caused the people to have breathing problem when we
were not told the exact time of fogging.

5. We have made numerous appeals to the Municipal

Council to look into our complaints but to no avail. We have
been putting up with this predicament for more than a week.
We hope the health authorities would do something to check
these health hazards.

Thank you.

Yours faithfully,
Raju
(RAJU a/l MANIAM)

380 words
Source: SPM SAMPLE OF ESSAYS - DIRECTED WRITING
@ English For All

232, Jalan 51/9,Bandar Besar,52200, Kuala Lumpur

Dewan Bandaraya Kuala Lumpur
Menara DBKL 1,Jalan Raja Laut,50350 Kuala Lumpur,Malaysia25/01/2011

Subject: Complaint about Housing Area Management

Dear Sir,

I would like to bring to your attention that the residential area of Bandar Besar lacks
proper cleaning where the rubbish have not been collected for the past three days.
This has resulted in the area where the rubbish is left covered in a miasma of the
scent rotting food. Besides the stench, the scent has also attracted stray animals to
scavenge the trash for food. Residents have also observed the increase of pests
which are most likely attracted to the rubbish. Besides from the rubbish being left
for days, horrible stench often emanate from the drains in the residential area. This
is most likely because the drains are clogged with rubbish. Aside from the stench,
the drains have also become a hotbed for the breeding of mosquitoes.To resolve
these problems, I expect the town council to make sure the rubbish is collected
every day. The drains would also have to be cleared frequently to prevent the
spawning of mosquitoes after the drains get clogged with trash. Finally, constant
checks must be made to check the cleanliness of the area. Thank you for reading
this letter and I look forward to your actions to resolves these matters.

Yours faithfully,
Ng Shu Zhi