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Gokul Soman - Resume

Personal Address: New #50/64, Anna Street,

Data Thiruvanmiyur
Chennai-41
Tamilnadu, INDIA 600041

Telephone: +91 84893 93351

Email: gokul.soman@outlook.com
gokul.npa@gmail.com

Skype Id: gokul.soman

Date of Birth: 1st May 1989 Age: 29 years

Personal A highly competent and organized System Administrator with experience of

Summary software procurement, installation, administration & compatibility conversion. I
possess proven ability to assist with the day-to-day running of an IT department and
its Business IT systems. Extensive knowledge of monitoring and controlling Data
Security within guidelines to ensure compliance and to report on possible
improvements. Well mannered, articulate and able to act as the point of contact for
colleagues and external clients. I am currently looking for a suitable Systems
Administrator position with an exciting, innovative and ambitious company that offers
room for career progression.

Educational 1. Diploma (Hons) (2006 – 2009) in Computer Engineering (91.01 % GPA)

Certificates from NPA Centenary Polytechnic College, The Nilgiris – 643217, India
2. DCA (Diploma in Computer Application) - from CSC, Kotagiri (2006)
3. MNA (master’s in network administration) – from Jetking, Bangalore (2010)
Employment
Summary
From To Position Employer Total
Apr 2016 Current IT Support Specialist & PRIME3SG IT Solutions & 2y6m
IT System Technician 3SG Information Technology
Chennai, India
Jul 2013 Apr 2016 IT Junior Executive Hyundai MOBIS India Pvt Ltd 2 y 10 m
Chennai, India
Jan 2012 Jun 2013 System Administrator St. Jude’s Junior College 2y5m
Kotagiri, India
Jan 2011 Oct 2011 Senior Asst. System Adwaith Lakshmi Industries 10 m
Coordinator (Networking) Coimbatore, India
Jun 2009 Jul 2010 Desktop Engineer Wingenx Pvt Ltd 1y1m
(End User support) Bangalore, India
TOTAL 9.7 years

1
Professional April 2016 to date (IT Support Specialist)
Employment ==============
Experience Employer: PRIME3SG IT Solutions Pvt Ltd - Chennai, India
and 3SG Information Technology Pvt Ltd - Chennai, India

Technical Environment – Windows Server 2008 R2; Windows Server 2012 / 2016;
Office 365; Citrix Server; SonicWALL Firewall; Hyper-V; Network NOC; FTP

Responsibilities

 Maintain DNS Server (Windows Server 2012 / 2016) ADSI user profile management
and Hyper-V config setup
 SonicWALL TZ 215, 300 Administration and Configuration. Site to Site VPV Setup
 Installing and configuring computer hardware operating systems and applications
 FTP Server Setup (FileZilla).
 Monitoring and maintaining NOC (SolarWinds) & Dell SonicWall (Firewall / VPN)
setup
 Citrix XenApp / XenDesktop 7.13 Installation and Management
 Troubleshooting system and network problems and diagnosing and solving
hardware or software faults
 * OnBase 16 ERP installation and management.
 Providing support, including procedural documentation and relevant reports
 Network Data Flow & Citrix Data flow documents preparation
 Supporting the roll-out of new applications
 Responding within agreed time limits SLA
 Working continuously on a task until completion (or referral to third parties, if
appropriate).
 Supporting O365 and Skype for Business Administration and Management
 Rapidly and effectively establishing a good working relationship with customers
and other professionals
 Testing and evaluating new technology
 Server backup and Disk group monitoring
 Set up workstations with computers and required peripheral devices
 Cisco Router and PPPoE Network Switch Management
 Monitor computer hardware to ensure proper functionality
 Install and configure appropriate software and functions according to specifications
 Ensure security and privacy of networks and computer systems
 Provide orientation and guidance to users on how to operate new software and
computer equipment
 Perform troubleshooting to diagnose and resolve problems (repair or replace parts,
debugging etc.)
 Maintain records/logs of repairs and fixes and maintenance schedule
 Email migration (Rackspace to Office 365)
 Identify computer or network equipment shortages and place orders
 Set up hardware and install and configure software and drivers
 Maintain and repair technological equipment (e.g. routers, Firewall) or peripheral
devices
 SCCM Implement and Testing (PRIMEAE network)

2
July 2013 to April 2016 (IT Junior Executive - Manufacturing Execution System)
==================
Employer: Hyundai MOBIS India Pvt Ltd - Chennai, India

Responsibilities

 Checking MES Equipment Health Status (PPC, IPC, Barcode Printer, Network
Switch, Barcode Scanner& RFID).
 Responsible for the operation of the Manufacturing Execution System, for a
24X7 CAR manufacturing facility
 Play a role as a MES system Support at the plant site
 Support to update the application on each stage computer and main line server
 Work with MES system integrators for all the future upgrades, enhancements
and change control
 Maintain Troubleshooting guide for each and every MES equipment
 Develop and support a back-up system for factory computers (IPC - PLC) in
cooperation with the engineering and Maintenance Departments
 Maintain Production Work History Data’s in Database Server
 Assign Torque Value & Checking Corresponding Spec given from MES to PLC.
 Manage CAR Data (Data Backup) for the past year
 Database Backup and Restore & Disaster Recovery Checking
 Trouble Shoot MES System Hardware and Network Related Issues (Module,
Audio & Airbag Lines)
 Performs other duties or special projects as assigned
 Ability to complete multiple simultaneous projects in a timely manner.
 Perform other duties as instructed by Supervisor.
 Need to be self-motivated and proactive to stay ahead of any issues.

Jan 2012 to June 2013 (System Administrator (IT Hardware & Networking)
==================
Employer: St. Jude’s Public School & Junior College, Kotagiri, India

Responsibilities

 Provision of stellar support to faculty, staff, and students via e-mail, walk-in, and
ticketing system
 Use of sound judgment to manage volume by evaluating priorities.
 Create, organize and manage technical documentation and databases as
needed
 Tracking and closing all trouble tickets and work orders.
 Participate in team and departmental projects.
 Communicate with vendors to resolve end user problems.
 Manage equipment/hardware database.
 Assist technology staff with projects/duties that might fall outside of your
skillset.
 Manage two audio racks, as well as operate during smaller school events.

3
Jan 2011 to Oct 2011 (Sr. System Assistant Co-ordinator EDP (IT Networking)
==================
Employer: Adwaith Lakshmi Industries Ltd., Coimbatore, India

Technical Environment – Windows Server 2003; Windows Server 2008; SQL 2008

Responsibilities

 User administration (setup and maintaining account).

 Installed, configured, and provide troubleshooting for Server 2008.
 Implemented and managed IP Addressing; configured TCP/IP addressing on a
server.
 Verify that peripherals are working properly.
 SQL Server 2008 Configuration & Management (Database).
 Provided deployment end user support for Windows XP, MS Office 2007 and
another desktop software.
 Organize repair of hardware in case of hardware failure.
 Monitor system performance.
 Network Computing Configuration (Client – Server) Model.
 Network Lookout (Remote System Monitor) tool.

Jun 2009 to Jul 2011 (Desktop Engineer (End User Support))

==================
Employer: Wingenx Pvt Ltd., Bangalore, India

Responsibilities

 Handle daily technical support activities on desktop support, data network and
server management.
 Expand clients and communicate to Account Manager by determining new
opportunities.
 Setup desktop computers and peripherals and test network connections.
 Install and test desktop software applications and internet browsers.
 Test computers to ensure proper functioning of computer systems.
 Train end users on usage of computer hardware and software.
 Develop and manage effective professional working relationships with co-
workers.
 Extend computer support for systems’ software and hardware.
 Setup computers and install software for various applications and programs.
 Interact with staff on desktop problems and their resolution.