Michelle D.

Guzik
62 Starmond Ave Clifton, NJ 07013
guzik.michelle@gmail.com | (862) 377-3837
EDUCATION
Montclair State University, Montclair, NJ May 2018
Master of Arts - Higher Education Leadership

Rutgers University, Newark, NJ May 2015

Bachelor of Arts – History

HIGHER EDUCATION EXPERIENCE

Montclair State University, Center for Student Involvement July 2017- July 2018
Graduate Coordinator
• Daily tasks included supervising student leaders, planning and managing upcoming programs
and assisting with daily office management and calendar updates.
• Created, implemented and lead a variety of training sessions and educational programs for the
student body, faculty, and staff on various topics including diversity, mental health, and time
management.
• Worked closely with professional staff members to communicate possible learning outcomes
and areas of improvement for current and future programs.
• Assisted in conflict resolution, mediation and crisis intervention among students. Mentored
students in various aspects including academic consultations, resume assistance and career
guidance.
• Initiated and coordinated all large-scale annual programs by the office for the campus
community, connected with various departments in forms of co-sponsorships, outreach and
engagement to create visibility on campus for the department.
• Conducted Interviews and training sessions for all department student volunteers and staff.

Montclair State University, Center for Advising and Transition December 2017- May 2018
Capstone Intern
• Worked with academic advisors in the form of shadowing during student advising sessions and
interpreting theory to practice within student advising specifically with undeclared and transfer
students
• Assisted students with future career options and declaring majors to guide them to their goals.
• Worked closely with the Executive Director to collect and analyze data to assess the current
success and trends of the department’s Discovery Track Program for first-year undeclared
students.
• Conducted a mixed-method research project through the office to understand the benefits and
areas of improvement within the newly established Discovery Track Program, which allowed
for theory to practice implementation for undeclared students.

WORK EXPERIENCE
Kohl’s Department Store, Clifton, New Jersey September 2011- Present
Administrative Office Assistant August 2017- Present
• Daily responsibilities include reviewing and editing store schedules in accordance with payroll,
monitoring overtime, editing timecards and maintaining associate attendance records.
 • Assisted with the hiring process, including interviewing candidates, processing I-9 forms and
leading orientations to ensure candidates and new hire associates met proper requirements.
•
Sales Supervisor May 2015 - August 2017
• Lead team members in daily tasks to meet company goals and standards. Worked with team
members to develop their leadership and persistence within the department and store.
• Provided excellent customer service to improve customer satisfaction, worked with upper
management to develop continuity plans to increase sales, and customer service score.
• Worked closely with team members through problem solving and assisting customers on a
daily basis through hospitality mentality.
• Developed proper communication skills needed to assist customers through challenges by
focusing on the customer and ensuring customers left the store satisfied.

VOLUNTEER WORK
Associates in Action- Kohl’s Volunteer Service 2011-Present
Worked closely with local and national organizations, such as the Boy’s and Girl’s Club, March of
Dimes and Autism Speaks to establish volunteer initiatives with fellow associates.

AWARDS & HONORS

Pride Award Recipient- Outstanding Ally of the Year, Montclair State University 2018
Phi Alpha Theta – The National History Honor Society 2011

SKILLS
Language Skills: Proficient in Polish
Computer Skills: Experienced in Microsoft Office Suite (Excel, Word, PowerPoint), Adobe Photoshop,
Kronos, People Soft, Workday, Google Drive and Social Media Management