BCPro

BCPro Installation Instructions
Code No. LIT-12011910

Software Release 3.0
Issued September 2017
Welcome.....................................................................................................................................2
Summary of Changes................................................................................................................2
Related Documentation.............................................................................................................2
Installation Overview.................................................................................................................2
Prerequisite Software Checklist for Installation or Upgrade..........................................................2
Installing BCPro Software..................................................................................................................3
Windows 7..................................................................................................................................4
Enabling ASP.NET...............................................................................................................................4
Checking for and Installing the Windows Software DST Update...................................................5
Configuring the Windows Firewall for Windows 7...........................................................................5
Windows 8.1.............................................................................................................................12
Installing Microsoft .NET Framework 3.5 Features with Internet Connection............................12
Installing Microsoft .NET Framework 3.5 Features without Internet Connection.......................13
Enabling ASP.NET.............................................................................................................................13
Checking for and Installing Windows Software DST Update for Windows 8.1...........................14
Configuring the Windows Firewall for Windows 8.1.....................................................................15
Windows 10..............................................................................................................................22
Installing Microsoft .NET Framework 3.5 Features with Internet Connection............................22
Installing Microsoft .NET Framework 3.5 Features without Internet Connection.......................23
Enabling ASP.NET.............................................................................................................................23
Checking for and Installing Windows Software DST Update for Windows 10............................24
Configuring the Windows Firewall for Windows 10......................................................................25
BCPro Software........................................................................................................................32
Installing the BCPro Software.........................................................................................................32
Uninstalling the BCPro UI Software................................................................................................36
Licensing the BCPro Workstation Software...................................................................................38
Launching the BCPro Workstation..................................................................................................39
Logging in to the BCPro UI..............................................................................................................41
Appendix: Installing Antivirus Software................................................................................42
Installing and Configuring Symantec® Endpoint Protection Software.......................................42
Installing and Configuring McAfee VirusScan Enterprise Software............................................49
Appendix: Troubleshooting BCPro Software........................................................................53
BCPro Troubleshooting....................................................................................................................53
BCPro Installation Instructions 1

Welcome
Welcome to the BCPro software. This document describes how to prepare your computer for accepting the BCPro
software. This document then covers how to install the software.
Summary of Changes
The following information is new or revised:
• Updated for Release 3.0.
• Replaced screens to reflect Release 3.0
• Updated the following:
Windows 8
- Installing Microsoft .NET Framework 3.5 Features with Internet Connection
- Installing Microsoft .NET Framework 3.5 Features without Internet Connection
Windows 10
- Installing Microsoft .NET Framework 3.5 Features with Internet Connection
- Installing Microsoft .NET Framework 3.5 Features without Internet Connection
• Installing the BCPro Software
• Uninstalling the BCPro UI Software
Related Documentation
The following table lists documentation related to BCPro software.
Table 1: Related Documentation
For Information On See Document LIT or Part Number
License Activation Software License Activator Technical LIT-1201654
Bulletin
Using the BCPro User Interface BCPro User Guide Contact your local branch office.
Installation Overview
This section is an overview to the installation of the BCPro and BCPro UI software for Release 3.0.
If you are installing this software for the first time, review the Prerequisite Software Checklist for Installation or
Upgrade to verify that you have the computer software required to run the BCPro Workstation and BCPro UI software.
Prerequisite Software Checklist for Installation or Upgrade

Review the following table to verify that you have the computer software required to run BCPro software. The table
also indicates where you can obtain each software component.
Table 2: Prerequisite Software Checklist for BCPro Software
Software Component Where to Obtain
Operating System
Windows® 7, with SP1, 64-bit, x64 Platform Microsoft Corporation
(Professional, Enterprise, or Ultimate Edition)
Windows 8.1, 64-bit, x64 Platform Microsoft Corporation
(Professional, Enterprise, or Ultimate Edition)
Windows 10, 64-bit, x64 Platform Microsoft Corporation
(Professional or Enterprise Edition)

Table 2: Prerequisite Software Checklist for BCPro Software
Software Component Where to Obtain
Operating System Components
Internet Information Services (IIS) 7.0 (included with operating system) Operating system media
1
Microsoft® Message Queuing (MSMQ)
2
Microsoft Windows PowerShell® 2.0 or 3.0 http://www.microsoft.com/powershell
Miscellaneous
Daylight Saving Time (DST) Patch for Operating Systems http://www.microsoft.com/downloads
Windows Internet Explorer® 11 Operating system media
Note: Microsoft Edge®, the default browser for Windows 10, does not
function with BCPro software. Use Internet Explorer 11 instead.
Private Java® Runtime Environment (JRE) Installed by Launcher
SAP® Crystal Reports™ Runtime Engine for .NET Framework 4.0 (Version Installed during BCPro software installation
13.0.2)
Microsoft Office Excel® 2007 or later Microsoft Corporation
1 Required for BCPro Workstation software.

2 Required for SQL Server® Management Studio Express software. PowerShell for Windows 7 is a built-in feature; no download
is required.
Installing BCPro Software

1. Verify or install a supported operating system with required service pack, then install and configure all other
necessary operating system components. Depending on your operating system, see , Windows 8.1, or Windows
10.
2. Create a full disk image backup of the computer's hard drive to external media before installing BCPro and
software (optional but recommended).
3. Install the BCPro software, which includes the BCPro Workstation and BCPro UI in a single software installation
package. See Installing the BCPro Software.
4. Create a full disk image backup of the computer's hard drive to external media after installing BCPro Workstation
and BCPro UI software (optional but recommended).

Windows 7
Important: The Windows 7 computer that you want to use for BCPro Workstation or BCPro UI software must have
had the operating system installed on a cleanly formatted hard disk. Do not use a computer that was
upgraded from a previous version of Windows (for example, upgraded to Windows 7 from Windows
XP). The Windows upgrade process can leave behind files and registry settings that may adversely
affect the installation of BCPro Workstation or BCPro UI system software. To verify correct settings,
make sure a folder called WINDOWS.OLD does not exist on the hard disk. If the WINDOWS.OLD
folder is present, reinstall Windows 7 from the media, making sure the hard disk is formatted prior to
operating system installation. Verify all necessary software drivers are available before the hard disk
is reimaged.
For BCPro Workstation or BCPro UI software, we currently support Windows 7 with SP1 (64-bit), in any of these
editions: Professional, Enterprise, or Ultimate. Other Windows 7 editions are not supported.
The section that follows explains how to install, verify, and configure the Windows 7 components that the BCPro
Workstation or BCPro UI software requires. The required components include:
• Internet Information Services (IIS)
• ASP.NET
• SNMP
• Message Queuing (MSMQ)
The last two sections describe how to enable ASP.NET and configure the Windows firewall.
Enabling ASP.NET
1. In Control Panel, select System and Security, then Administrative Tools.
2. In Administrative Tools, double-click Internet Information Services (IIS) Manager in the right pane. The Internet
Information Services (IIS) Manager window appears.
3. In the tree on the left, select the name of the local computer. When you select the computer, the message Do
you want to get started with MS Web Platform may appear. Click No to continue. The middle
pane refreshes to show an IIS configuration screen.
4. In the middle pane, locate the IIS section and double-click the ISAPI and CGI Restrictions icon. Verify that the
following items are allowed: ASP.NET v.2.0.50727 and ASP.NET v.4.0.30319.
5. If these items are not allowed, select each one and click Allow. You can ignore the Common Gateway Interface
(CGI) module alert in the upper-right pane.
Figure 1: ASP.NET Configuration
6. Close all windows.

7. Go to Checking for and Installing the Windows Software DST Update.

Checking for and Installing the Windows Software DST Update
1. In Control Panel, click Programs > Programs and Features, then select View Installed Updates in the left
pane of the window.
2. Click the Name column to sort the list alphabetically and type KB3112148 in the search box.
Figure 2: Installed Updates - Windows 7 Example
3. In the Microsoft Windows section, look for the following:

Update for Microsoft Windows (KB3112148)
4. If you do not find KB3112148, continue to Step 5.
If you do find KB3112148, go to Configuring the Windows Firewall for Windows 7.
5. Close the View Installed Updates screen.
6. Using a web browser, navigate to http://support.microsoft.com/kb/3112148/.
Note: You can also search for the update number on http://www.microsoft.com/downloads.
7. Use the instructions on the Microsoft Corporation page to download and install the update for Windows 7.
Note: If a message appears at the start of installation that indicates the update is not applicable to your computer,
the update may have been installed during an automatic Windows update session. In some cases, the
update was installed but KB3112148 does not show up as an installed update. Click OK to the user
message and disregard this DST update.
9. Go to Configuring the Windows Firewall for Windows 7.
Configuring the Windows Firewall for Windows 7

Note: As a best practice, enable the Windows Firewall as indicated in this section, but always follow the
recommendation of the customer's local IT staff. Some customers may not require enabling the Windows
Firewall.
1. In Control Panel, click System and Security, then click Windows Firewall. The Windows Firewall window
appears.
2. In the Windows Firewall window, make sure the firewall is On. If not, turn on the Windows Firewall.

Note: An anti-virus program might be managing the firewall. For example, if the computer uses Symantec®
anti-virus software, the message These settings are managed by vendor application Symantec®
Endpoint Protection may appear on the Windows Firewall screen. In this case, consult the local IT
department for further direction, then continue to Step 3.
Figure 3: Windows Firewall
3. Click Advanced Settings. The Windows Firewall with Advanced Security window appears.
Figure 4: Windows Firewall with Advanced Security
4. In the left pane, click Inbound Rules. The Inbound Rules pane appears.

Figure 5: Windows Firewall - Inbound Rules
5. In the Actions pane, select New Rule. The New Inbound Rule Wizard opens and the Rule Type window appears.
Figure 6: New Inbound Rule Wizard: Rule Type
6. Select Port and click Next. The Protocol and Ports window appears.

Figure 7: New Inbound Rule Wizard: TCP Protocol and Ports
7. Select TCP, and in the Specific Local Ports field, enter the port numbers (80, 88, 123, 135, 389, 443, 445, 1025,
1433) as shown in Figure 7 and specified in Table 3.
Table 3: Ports to Open for TCP Protocol
Protocol Port Uses
HTTP 80 TCP
Kerberos 88 TCP
NTP 123 TCP
Remote Procedure Call (RPC) 135 TCP
LDAP 389 TCP
Secure Sockets Layer (SSL) 443 TCP
NT LAN Manager Version 2 (NTLMv2) 445 TCP
Remote Procedure Call (RPC) 1025 TCP
Microsoft SQL Server Database 1433 TCP
8. Click Next. The Action window appears.

Figure 8: New Inbound Rule Wizard: Action
9. Select Allow the connection. Click Next. The Profile window appears.
Figure 9: New Inbound Rule Wizard: Profile
10. Keep all profile check boxes selected (default). Click Next. The Name window appears.

Figure 10: New Inbound Rule Wizard: Name
11. Specify BCPro (TCP Protocol) as the name. Optionally, you can add a description to identify this new rule.
Click Finish.
The Inbound Rules table refreshes to indicate the new rule called BCPro (TCP Protocol). Ports 80, 88, 135,
389, 443, 445, 1025, and 1433 are now open and ready for use.
12. Repeat Step 5 through Step 11 to add a new BCPRo inbound rule for the UDP protocol. When the Protocol and
Ports window appears (Figure 11), select UDP, and in the Specific Local Ports field, enter the port numbers as
shown in Figure 11 (25, 53, 67, 68, 69, 88, 161, 162, 9910, 9911, 47808) and listed in Table 4.
Table 4: Ports to Open for UDP Protocol
Protocol Port Uses
SMTP 25 UDP
DNS 53 UDP
DHCP 67 UDP
DHCP 68 UDP
Kerberos 88 UDP
SNMP 161 UDP
SNMP Trap 162 UDP
SYPE-Transport 9911 UDP
BACnet® 47808 UDP
13. Complete the steps to add the new inbound rule. Name the new rule BCPro (UDP Protocol).

Figure 11: New Inbound Rule Wizard: UDP Protocol and Ports
When finished, the Windows Firewall with Advanced Security window appears and the Inbound Rules table
refreshes to indicate the new rule called BCPro (UDP Protocol). Ports 25, 67, 68, 69, 53, 88, 123, 161, 162,
9910, 9911, and 47808 are now open and ready for use.
14. In the Windows Firewall with Advanced Security window, verify that the two new BCPro inbound rules are
defined and enabled.
Figure 12: Inbound Rules Defined and Enabled
15. Close the Windows Firewall with Advanced Security window.

16. Close all windows. Go to BCPro Software.

Windows 8.1
Important: The Windows 8.1 computer that you want to use for BCPro Workstation or BCPro UI software must
have had the operating system installed on a cleanly formatted hard disk. Do not use a computer that
was upgraded from a previous version of Windows (for example, upgraded to Windows 8.1 from
Windows 7). The Windows upgrade process can leave behind files and registry settings that may
adversely affect the installation of BCPro Workstation or BCPro UI system software. To verify correct
settings, make sure a folder called WINDOWS.OLD does not exist on the hard disk. If the
WINDOWS.OLD folder is present, reinstall Windows 8.1 from the media, making sure the hard disk is
formatted prior to operating system installation. Verify all necessary software drivers are available
before the hard disk is reimaged.
For BCPro Workstation or BCPro UI software, we currently support Windows 8.1 Pro or Windows 8.1 Enterprise
(64-bit editions only).
The sections that follow explain how to install, verify, and configure the Windows 8.1 components that the BCPro
• ASP.NET
• SNMP
• .NET Framework 4.5 and 3.5
• Windows Firewall
The steps for adding the .NET Framework 4.5 and .NET Framework 3.5 components to Windows 8.1 depend on
whether your computer has an active Internet connection. The steps for adding the .NET Framework components
with and without an Internet connection are covered within the Installing Microsoft .NET Framework 3.5 Features
with Internet Connection section.
For best results when setting up the Windows 8.1 user interface, we recommend that you add a shortcut to Control
Panel on the computer desktop. The instructions in this section presume that Control Panel is easily accessible.
Installing Microsoft .NET Framework 3.5 Features with Internet Connection

Note: If your computer does not have an active connection to the Internet, do not follow the steps in this section;
instead, go to Installing Microsoft .NET Framework 3.5 Features without Internet Connection.
1. In Control Panel, click Programs > Programs and Features. The Programs and Features window appears.
2. Click Turn Windows features on or off.
3. Click Yes if prompted for consent. The Windows Features window appears.
4. Use the + marks to expand .NET Framework 3.5 (includes .NET 2.0 and 3.0) feature.
5. Enable the .NET framework 3.5 features.
6. Click OK. A dialog box appears indicating files from Windows Update are needed. Click Download files from
Windows Update. A progress bar appears as the features are installed on your computer.
Note: If Windows cannot access the Internet to retrieve the necessary files, the message Windows couldn't
complete the requested changes appears. Check your Internet connection and try these steps again.
If no Internet connection is available, cancel these steps and go to Installing Microsoft .NET Framework
3.5 Features without Internet Connection.
7. After installation is successful, restart the system.

Installing Microsoft .NET Framework 3.5 Features without Internet Connection
Notes:
• If your computer has an active connection to the Internet, do not follow the steps in this section; instead, go to
Installing Microsoft .NET Framework 3.5 Features with Internet Connection.
• The steps for installing the Microsoft .NET Framework 3.5 feature come after you install the other Windows
components and requires the use of the Windows 8.1 operating system installation media. For details on how
to create installation media for Windows 8.1, download the free Windows Media Tool
(http://windows.microsoft.com/en-us/windows-8/create-reset-refresh-media) with a computer that has Internet
access.
1. Insert the Windows 8.1 installation media. Ignore the Autorun prompt that may appear.
2. Click the Windows Start button. The Start window appears.
3. Click the down arrow in the lower-left part of the screen to open the Apps window.
4. Under the Windows System category in the Apps window, right-click Command Prompt and select Run as
Administrator. Click Yes if prompted for consent. The Command Prompt window appears.
5. At the command prompt, type the following command:
Dism /online /enable-feature /featurename:NetFx3 /All /Source:<drive>:\sources\sxs
/LimitAccess
where <drive> is a placeholder for the drive letter where the Windows 8.1 installation media resides (hard drive,
network drive, or flash drive). For example, with the media in drive D:
Dism /online /enable-feature /featurename:NetFx3 /All /Source:d:\sources\sxs
/LimitAccess
6. Press Enter to run the command. A progress bar appears as the .NET Framework 3.5 feature is enabled.
After this step is successful, the Command window may prompt you to restart the computer. Press Y to restart
and then log back in to your computer. If no restart is required, type exit and press Enter to close the Command
window.
7. After restarting the system, go to Control Panel, click Programs > Programs and Features. The Programs
and Features window appears.
10. Use the + marks to expand .NET Framework 3.5 (includes .NET 2.0 and 3.0) features.
11. Select .NET Framework 3.5 (includes .NET 2.0 and 3.0).
12. Restart the system.
Enabling ASP.NET

Checking for and Installing Windows Software DST Update for Windows 8.1
pane of the window.
2. Click the Name column to sort the list alphabetically and type KB3112148 in the search box.
Figure 14: Installed Updates - Windows 8.1
3. In the list of currently installed programs and updates, look for the following update:

If you do find your operating system update, go to Configuring the Windows Firewall for Windows 8.1.
5. Close the Add or Remove Programs or View Installed Updates screen.
6. Using a web browser, navigate to one of the following addresses, depending on your operating system.
http://support.microsoft.com/kb/3112148/.
7. Use the instructions on the Microsoft Corporation page to download and install the update for Windows 8.1. If
your operating system is using Enhanced Security, you may not be able to install any updates until you add
http://www.microsoft.com/downloads as a trusted site in the Internet Explorer web browser.
update was installed, but KB3112148 does not show up as an installed update. Click OK to the user
Configuring the Windows Firewall for Windows 8.1

appears.
2. On the Windows Firewall window, make sure the firewall is On. If not, turn on the Windows Firewall.
Note: An anti-virus program might be managing the firewall. For example, if the computer uses Symantec
anti-virus software, the message These settings are managed by vendor application Symantec®


6. Click Port and click Next. The Protocol and Ports window appears.
7. Click TCP, and in the Specific Local Ports field, enter the port numbers (80,88,123,135,389,443,445,1025,1433)
as shown in Figure 19 and specified in Table 5.

Name Port Protocol
HTTP 80 TCP
Kerberos 88 TCP
NTP 123 TCP
RPC 135 TCP
LDAP 389 TCP
SSL 443 TCP
NTLMv2 445 TCP
RPC 1025 TCP
MS SQL DB 1433 TCP

9. Click Allow the connection. Click Next. The Profile window appears.

10. Keep all profile selections selected (default). Click Next. The Name window appears.
11. Specify BCPro (TCP Protocol) as the name and add an optional description to identify this new rule. Click
Finish.
The Inbound Rules table refreshes to indicate the new rule called BCPro TCP Protocol). Ports 80, 88, 123, 135,
389, 443, 445, 1025, and 1433 are now open and ready for use.

12. Repeat Step 5 through Step 11 to add a new inbound rule for the UDP protocol. When the Protocol and Ports
window appears, click UDP, and in the Specific Local Ports field, enter the port numbers
(25,67,68,53,88,161,162,9911,47808) as shown in Figure 23 and listed in Table 6.

Name Port Protocol
SMTP 25 UDP
DHCP 67 UDP
DHCP 68 UDP
DNS 53 UDP
Kerberos 88 UDP
SNMP 161 UDP
SNMP Trap 162 UDP
BACnet 47808 UDP
When finished, the Windows Firewall with Advanced Security window appears with the Inbound Rules table
refreshed to indicate the new rule called BCPro (UDP Protocol). Ports 25, 67, 68, 53, 88, 161, 162, 9911, and
47808 are now open and ready for use.

Figure 24: Inbound Rules Defined and Enabled


Windows 10
Important: The Windows 10 computer that you want to use for BCPro Workstation or BCPro UI software must
have had the operating system installed on a cleanly formatted hard disk. Do not use a computer that
was upgraded from a previous version of Windows (for example, upgraded to Windows 10 from Windows
7). The Windows upgrade process can leave behind files and registry settings that may adversely affect
the installation of BCPro Workstation or BCPro UI system software. To verify correct settings, make
sure a folder called WINDOWS.OLD does not exist on the hard disk. If the WINDOWS.OLD folder is
present, reinstall Windows 10 from the media, making sure the hard disk is formatted prior to operating
system installation. Verify all necessary software drivers are available before the hard disk is reimaged.
For BCPro Workstation or BCPro UI software, we currently support Windows 10 Pro or Windows 10 Enterprise
(64-bit editions only).
The sections that follow explain how to install, verify, and configure the Windows 10 components that the BCPro
• ASP.NET
• SNMP
• .NET Framework 4.5 and 3.5
• Windows Firewall
The steps for adding .NET Framework 4.6 and .NET Framework 3.5 components in Windows 10 depend on whether
your computer has an active Internet connection. The steps for adding .NET Framework 4.6 components and .NET
Framework 3.5 components with and without an Internet connection are covered in the the following two sections.
For best results when setting up the Windows 10 user interface, we recommend that you add a shortcut to Control
Panel on the computer desktop. The instructions in this section presume that Control Panel is easily accessible.
Installing Microsoft .NET Framework 3.5 Features with Internet Connection

Note: If your computer does not have an active connection to the Internet, do not follow the steps in this section;
instead, go to Installing Microsoft .NET Framework 3.5 Features without Internet Connection.
1. In Control Panel, click Programs > Programs and Features. The Programs and Features window appears.
4. Use the + marks to expand .NET Framework 3.5 (includes .NET 2.0 and 3.0) feature.
5. Enable the .NET framework 3.5 features.
6. Click OK. A dialog box appears indicating files from Windows Update are needed. Click Download files from
Windows Update. A progress bar appears as the features are installed on your computer.
Note: If Windows cannot access the Internet to retrieve the necessary files, the message Windows couldn't
complete the requested changes appears. Check your Internet connection and try these steps again.
If no Internet connection is available, cancel these steps and go to Installing Microsoft .NET Framework
3.5 Features without Internet Connection.
7. After installation is successful, restart the system.

Installing Microsoft .NET Framework 3.5 Features without Internet Connection
Notes:
• If your computer has an active connection to the Internet, do not follow the steps in this section; instead, go to
Installing Microsoft .NET Framework 3.5 Features with Internet Connection.
• The steps for installing the Microsoft .NET Framework 3.5 feature come after you install the other Windows
components and requires the use of the Windows 10 operating system installation media. For details on how to
create installation media for Windows 10, download the free Windows Media Tool
(http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install) with a computer that has Internet
access.
1. Insert the Windows 10 installation media. Ignore the Autorun prompt that may appear.
2. Click the Windows Start button. The Start window appears.
3. Click the down arrow in the lower-left part of the screen to open the Apps window.
4. Under the Windows System category in the Apps window, right-click Command Prompt and select Run as
Administrator. Click Yes if prompted for consent. The Command Prompt window appears.
5. At the command prompt, type the following command:
Dism /online /enable-feature /featurename:NetFx3 /All /Source:<drive>:\sources\sxs
/LimitAccess
where <drive> is a placeholder for the drive letter where the Windows 10 installation media resides (hard drive,
network drive, or flash drive). For example, with the media in drive D:
Dism /online /enable-feature /featurename:NetFx3 /All /Source:d:\sources\sxs
/LimitAccess
6. Press Enter to run the command. A progress bar appears as the .NET Framework 3.5 feature is enabled.
After this step is successful, the Command window may prompt you to restart the computer. Press Y to restart
and then log back in to your computer. If no restart is required, type exit and press Enter to close the Command
window.
7. After restarting the system, go to Control Panel, click Programs > Programs and Features. The Programs
and Features window appears.
9. Click Yes if prompted for consent. The Windows Features window appears
10. Use the + marks to expand .NET Framework 3.5 (includes .NET 2.0 and 3.0) features.
11. Select .NET Framework 3.5 (includes .NET 2.0 and 3.0).
12. Restart the system.
Enabling ASP.NET


7. Go to Checking for and Installing Windows Software DST Update for Windows 10.
Checking for and Installing Windows Software DST Update for Windows 10
pane of the window.
2. Click the Name column to sort the list alphabetically.
Figure 26: Installed Updates - Windows 10 Example

3. In the list of currently installed programs and updates, look for the following update:
If you do find your operating system update, go to Configuring the Windows Firewall for Windows 10.
5. Close the Add or Remove Programs or View Installed Updates screen.
6. Using a web browser, navigate to one of the following addresses, depending on your operating system.
http://support.microsoft.com/kb/3112148/.
7. Use the instructions on the Microsoft Corporation page to download and install the update for Windows 10. If
your operating system is using Enhanced Security, you may not be able to install any updates until you add
http://www.microsoft.com/downloads as a trusted site in the Internet Explorer web browser.
update was installed, but KB3112148 does not show up as an installed update. Click OK to the user
9. Go to Configuring the Windows Firewall for Windows 10.
Configuring the Windows Firewall for Windows 10

appears.
2. On the Windows Firewall window, make sure the firewall is On. If not, turn on the Windows Firewall.
Note: An anti-virus program might be managing the firewall. For example, if the computer uses Symantec
anti-virus software, the message These settings are being managed by vendor application Symantec®


6. Click Port and click Next. The Protocol and Ports window appears.
7. Click TCP, and in the Specific Local Ports field, enter the port numbers (80,88,123,135,389,443,445,1025,1433)
specified in and shown in the following table.

Name Port Protocol
HTTP 80 TCP
Kerberos 88 TCP
NTP 123 TCP
RPC 135 TCP
LDAP 389 TCP
SSL 443 TCP
NTLMv2 445 TCP
RPC 1025 TCP
MS SQL DB 1433 TCP

9. Click Allow the connection. Click Next. The Profile window appears.

10. Keep all profile selections selected (default). Click Next. The Name window appears.
11. Specify BCPro (TCP Protocol) as the name and add an optional description to identify this new rule. Click
Finish.
The Inbound Rules table refreshes to indicate the new rule called BCPro (TCP Protocol). Ports 80, 88, 123,
135, 389, 443, 445, 1025, and 1433 are now open and ready for use.
12. Repeat Step 5 through Step 11 to add a new BCPro inbound rule for the UDP protocol. When the Protocol and
Ports window appears, click UDP, and in the Specific Local Ports field, enter the port numbers
(25,67,68,53,161,162,9911,47808) shown in Figure 35 and listed in Table 8.

Name Port Protocol
SMTP 25 UDP
DHCP 67 UDP
DHCP 68 UDP
DNS 53 UDP
Kerberos 88 UDP
SNMP 161 UDP
SNMP Trap 162 UDP
BACnet 47808 UDP
When finished, the Windows Firewall with Advanced Security window appears with the Inbound Rules table
refreshed to indicate the new rule called BCPro (UDP Protocol). Ports 25, 67, 68, 53, 88, 161, 162, 9911, and
47808 are now open and ready for use.

Figure 36: BCPro Inbound Rules Defined and Enabled


BCPro Software
If you have a version of BCPro software already installed, you must uninstall it before you install the newest version.
If you are installing the BCPro software for the first time, please note the following:
• When you install BCPro software, desktop shortcuts for the BCPro UI are created.
• The BCPro software requires at least 800 MB of available hard disk space.
• The computer on which BCPro system software is installed requires the most recent Daylight Saving Time (DST)
update from the Microsoft Corporation.
• If SQL Server is already installed, the BCPro software installation requires a user account with administrator
access to SQL Server software to create and manage BCPro databases and SQL Server user accounts used
during runtime of the BCPro. After the BCPro databases and SQL user accounts are created, the account with
administrator access to SQL Server is no longer used. You may remove SQL Server software database
Administrator rights from this user if directed to do so by the IT department.
• The BCPro software uses the SQL user accounts that were created by the BCPro installation program. If the IT
department requests information about managing these new SQL user accounts, contact the Johnson Controls®
Field Support Center.
• When installing the SQL Server software, make sure that the Collation tab lists SQL_Latin1_General_CP1_CI_AS.
BCPro requires this SQL Collation.
• The Ethernet Network Interface Card (NIC) must have a valid connection status for the installation to complete
successfully. Connect your Ethernet NIC to the powered up Ethernet hub or to a live Ethernet network.
• Do not install other software applications on the BCPro computer because they may interfere with BCPro operation.
• If SQL Server is already installed, then SQL Server software must be running and be network accessible before
you attempt to install the BCPro software. To verify that SQL Server software is running, use SQL Server
Configuration Manager.
• We strongly recommend that you shut down anti-virus software before installing BCPro software. Work with the
IT department to determine if the computer is running anti-virus software and, if applicable, how to stop it. Be
sure to restart anti-virus software after BCPro software installation is complete.
The default password is intended for temporary use only. Change the password to a valid, complex password
after you successfully install the BCPro Workstation software. For more details regarding the BCProSysAgent
default password, contact your local Johnson Controls representative.
Installing the BCPro Software

1. Click Accept and Install to install .NET framework. The following screen appears only if .NET framework is not
already installed on the machine.
Figure 37: .NET Framework Installation Acceptance

Figure 38: .NET Framework Installation Progress
2. Click Install.
Figure 39: BCPro Installation Welcome Screen
3. If SQL Server is not installed, then the following screen appears. The server name is (local) and by default
database is connected through Windows Authentication mode. You can switch to Server Authentication mode
by selecting the Server authentication credentials radio button. The Username and Password fields
automatically populate with default SQL server credentials.
4. Click Install to start the installation of packages.
Figure 40: SQL Server Mode Selection

5. If SQL Server is installed on the machine, then the Server Name list box is populated with the list of all the
installed SQL instances. You can select SQL instances from the Server Name list box. By default, Windows
authentication mode is selected. You can switch to Server authentication mode by selecting the radio button.
The Username is populated with default SQL server username. Enter the password that is used while installing
each selected SQL instance.
6. Click Install to start the installation. Packages such as DISMHelper and CrystalReport start installing.
Figure 41: SQL Server Instance Name
Figure 42: SQL Server Installation Screen
7. After all the packages install, a dialog box appears asking to allow changes to your computer. Click Yes.
8. Click Restart Now. BCPro appears in the Programs > Programs and Features section of the Control Panel
and the BCPro Icon appears on your computer desktop.

Figure 43: System Restart Required
Figure 44: BCPro Installation Control Panel Entry

Uninstalling the BCPro UI Software
1. Go to Control Panel and select Uninstall a program.
Figure 45: Control Panel
2. Right-click Johnson Controls BCPro 3.0 and select Uninstall.

Figure 46: BCPro ET Uninstall from Control Panel
3. Click Uninstall to uninstall BCPro.

Figure 47: BCPro UI Uninstall
4. Click Yes to delete BCPro UI database in addition to clicking Uninstall BCPro UI. Click No to uninstall BCPro
UI without deleting BCPro UI database. The BCPro UI and associated applications uninstall.
Figure 48: BCPro UI Database Uninstall Selection

Figure 49: BCPro UI Uninstalling
5. Click Finish.
Figure 50: BCPro UI Successfully Uninstalled
Licensing the BCPro Workstation Software

Refer to the Software License Activator Technical Bulletin (LIT-1201654) to license the BCPro Workstation software.
To verify BCPro Workstation installation, go to Launching the BCPro Workstation.
To verify BCPro UI installation, go to Logging in to the BCPro UI.

Launching the BCPro Workstation
To launch the BCPro Workstation, start the Launcher by performing one of the following steps:
• From the BCPro Workstation computer, go to Start > All Programs > Johnson Controls > Launcher.
• From the BCPro Workstation computer, double-click the Launcher icon on the desktop. Configure the network
credentials of the BCPro Workstation computer to add its profile to the Launcher. For details, refer to the Launcher
Help (LIT-12011742).
• From another computer on the same network as the BCPro Workstation, browse to http://<name or
address>/metasys where <name or address> is the computer name or IP address of the target BCPro
Workstation.
When you browse to the BCPro Workstation computer from a client for the first time, the Windows Launcher
Download screen appears. Click Full Launcher Installer to retrieve the user interface files (that is, private version
of the JRE) from the BCPro Workstation computer, then run the Launcher installation file. For details, refer to
the Launcher Installation Instructions (LIT-12011783).
Figure 51: Launcher Download Screen
After you install the Launcher to your local hard drive, the Main Screen of the Launcher appears from which you
can configure the network credentials of the BCPro Workstation computer.
Figure 52: Launcher Main Screen
Using the Launcher, configure the network credentials of the BCPro Workstation computer to add its profile to
the Launcher. For details, refer to the Launcher Help (LIT-12011742).
After you add the BCPro Workstation, select it from the profile list under the SMP tab and click Launch. The
BCPro Workstation UI login screen appears. Log in with the BCProSysAgent user and default password. (To

obtain the default password, contact your local Johnson Controls representative.) If this is the first time you are
logging in to the BCPro software, the Change Password screen appears for the BCProSysAgent user. Type the
default (old) password, then type a new password twice. We recommend you choose a complex password that
contains eight or more letters, numbers, and symbols that cannot be guessed easily. Click OK. Verify that the
user interface appears.
After you install Launcher, use the Launcher, not the web browser, to access the BCPro Workstation. If you use
the web browser, the Launcher Download screen appears again. Do not reinstall the Launcher.

Logging in to the BCPro UI
To log in to the BCPro UI, browse to https://<name or address>/BCProAPP/Login.aspx where <name or address>
is the computer name or IP address of the target BCPro UI computer. The login screen appears.
Figure 53: BCPro User Login Screen
Specify a valid user ID and password. Select a language and click Login.
Note: The default User Name is Admin. The default password is Admin.
If you want the UI screen to remember your Password the next time you log in, click Remember Me.
Note: We recommend that you disable popup blocking on your browser, especially if you are using Google®
Chrome®.

Appendix: Installing Antivirus Software
Follow the steps in this appendix for installing antivirus software on computers that run BCPro software. We
recommend one of the following antivirus software programs:
• Symantec® Endpoint Protection software Corporate Edition version 12.0 or later
• McAfee® VirusScan® Enterprise version 8.8 with Patch 3 or Patch 5 (Patch 4 is not compatible)
Note: Windows Defender, provided by some Microsoft operating systems, is not supported on a computer that is
running BCPro software. Make sure you turn off Windows Defender before bringing the system online.
Installing and Configuring Symantec® Endpoint Protection Software

Symantec Endpoint Protection software at version 12.0 is permitted on computers that run BCPro and BCPro UI
software.
Select only the anti-virus and anti-spyware features. The other two features, Proactive Threat Protection and
Network Threat Protection, can interfere with communication between BCPro software and supervisory devices.
Follow the steps in this section to properly install and configure this software.
Table 9: Symantec Endpoint Protection Installation
1. Start If you have already installed Symantec Endpoint
Protection, go to Step 16. If you have not yet installed
Symantec Endpoint Protection software, start the
Symantec Endpoint Protection software installation. The
Symantec Endpoint Protection welcome screen appears.
2. Figure 54: Welcome Screen Select Install Symantec Endpoint Protection.
3. Figure 55: Install an Unmanaged Client Select Install an unmanaged client.

A question box appears regarding installation as an
unmanaged client. Click Yes to continue.
Figure 56: Question About Installing an Unmanaged
Client

4. Figure 57: Installation Wizard Welcome Screen Click Next.
5. Figure 58: License Agreement Screen Review and accept the license agreement.
Click Next.
6. Figure 59: Client Type Screen Select Unmanaged client and click Next.
Note: Do not select Managed client. If your network is
managed by a Symantec server, selecting the
Managed Client option changes the custom
settings and could prevent the BCPro user
interface from working correctly.

7. Figure 60: Setup Type Screen Select Custom and click Next.
8. Figure 61: Custom Setup Screen Disable the installation of these options: Advanced
Download Protection, Outlook Scanner, Notes Scanner,
POP3/SMTP Scanner, Proactive Threat Protection, and
Network Threat Protection. To disable, click the down
arrow and select Entire feature will be unavailable.
Click Next.
Figure 62: Disabling Features
9. Figure 63: Protection Options Screen Select all three protection options and click Next.

10. Figure 64: File Reputation Data Submission Screen Do not select the File Reputation Data Submission check
box. Click Next.
11. Figure 65: Data Collection Screen Do not select the check box under Data Collection --
Installation Options. Click Install.
12. Figure 66: Wizard Completed Screen Click Finish.

13. Figure 67: LiveUpdate Status Screen After the installation completes, the LiveUpdate process
starts. The update process may take several minutes to
complete. Do not stop the process.
When the Live Update session is complete message
appears in the status window, click Close.
14. Restart the computer.

15. Figure 68: Symantec Intrusion Prevention Pop-up Open the web browser. A Symantec Intrusion Prevention
Message message appears.
Click Don't enable.
Go to Step 27.
16. Figure 69: Symantec Endpoint Protection Icon Double-click the Symantec Endpoint Protection icon in
the Windows task bar. The Status screen appears.
17. Figure 70: Proactive Threat Protection and Network Verify that the Proactive Threat Protection and Network
Threat Protection Not Installed Threat Protection features are not installed. If they do not
appear on the Status screen, they are not installed. Go
to Step 27.

18. Figure 71: Proactive Threat Protection and Network If the Proactive Threat Protection and Network Threat
Threat Protection Incorrectly Installed Protection features are installed, they appear on the
Status screen. You must remove them from your
computer. Go to Step 19.
19. In Control Panel, select Programs > Programs and

Features. Click Symantec Endpoint Protection in the
list of installed programs.
20. Figure 72: Change Program Click Change to start the InstallShield Wizard for
Symantec Endpoint Protection.
21. Figure 73: Program Maintenance When you reach the Program Maintenance screen, select
Modify. Click Next. The Custom Setup screen appears.

22. Figure 74: Custom Setup Click the feature icon and select Entire feature will be
unavailable for both Proactive Threat Protection and
Network Threat Protection. An X appears in front of those
features.
23. Click Next. Complete the steps in the installation wizard.

24. Restart the computer.
25. Figure 75: Proactive Threat Protection and Network When the computer restarts, log in and open the
Threat Protection Not Installed Symantec Endpoint Protection Status screen to verify that
the Proactive Threat Protection and Network Threat
Protection features do not appear.
26. Figure 76: Symantec Intrusion Prevention Pop-up Open the Internet Explorer web browser. A Symantec
Message Intrusion Prevention message appears. Click Don't
enable.
27. Done. The steps for installing the Symantec Endpoint Protection
software are complete.

Installing and Configuring McAfee VirusScan Enterprise Software
McAfee® VirusScan® Enterprise version 8.8 with Patch 3 or Patch 5 is permitted on computers that run BCPro and
BCPro UI software.
Important: Use only McAfee VirusScan Enterprise software version 8.8 with Patch 3 or Patch 5 on your Windows
10, Windows 8.1, Windows 7, Windows Server® 2012 R2, Windows Server 2012, or Windows Server
2008 R2 computer. McAfee VirusScan Enterprise software version with Patch 4 causes BCPro software
operational issues.
We recommend installing McAfee VirusScan Enterprise software using the steps in the following table. If you deviate
from these steps, BCPro software may not work correctly. If you must enable higher security settings from what is
recommended, gradually add changes and check for system reliability as you do so.
Table 10: McAfee VirusScan Enterprise Installation
1. Start Start the McAfee VirusScan Enterprise software
installation. The McAfee VirusScan Enterprise Setup
screen appears.
2. Figure 77: McAfee VirusScan Setup Click Next.
3. Figure 78: McAfee End User License Agreement Accept the licensing agreement and click OK.

4. Figure 79: Select Setup Type Select Typical.
Click Next.
5. Figure 80: Select Access Protection Level Select Standard Protection.

Click Next.
6. Figure 81: Ready to Install Click Install to begin McAfee VirusScan Enterprise
installation.

7. Figure 82: McAfee VirusScan Enterprise Setup Complete When setup is done, the completed successfully screen
appears.
Select Run On-Demand Scan. We recommend that you
take the time now to run a full scan to ensure the
computer is prepared for BCPro software. This process
can take from 30 to 60 minutes to complete.
Click Next.
8. Figure 83: McAfee Agent Updater The McAfee Agent Updater runs. Wait until the updater
finishes. Click Finish on the McAfee setup complete
window.
9. Figure 84: Access Protection Properties Right-click the McAfee icon in the task bar and click
VirusScan Console. The VirusScan Console appears.
Click Task > Properties. The Access Protection
Properties window appears.
Under Categories, select Anti-virus Standard
Protection. In the protection rules table, remove the
Block and Report check marks for Prevent Mass
Mailing Worms From Sending Mail. Leave all other
category settings at their defaults.
Click OK.

10. Figure 85: System Utilization On the VirusScan Console, right-click Full Scan and
select Properties. The On-Demand Scan Properties-Full
Scan window appears.
Click the Performance tab. Under System utilization,
slide the bar pointer to the Low setting.
Click Schedule, and with the assistance of your local IT
staff, define a daily scan schedule.
Note: Do not scan at midnight because the BCPro
system performs a daily archive at that time.
Click OK to save the schedule. Click OK on the
On-Demand Scan Properties-Full Scan window.
Figure 86: Adding SQL Server as a Low-Risk Process On the VirusScan Console, click Task > On-Access
Scanner Properties. The On-Access Scanner Properties
window appears.
Click the All Processes icon, then select Configure
different scanning policies for high-risk, low-risk, and
default processes. The left pane refreshes to show
additional icons.
Click Low-Risk Processes. Click Add and add
Sqlservr.exe and Sqlwriter.exe to the list of low-risk
processes. (If the files do not appear in the list box, click
Browse and locate them under the Microsoft SQL Server
folder.) Click OK to save the changes.
Close the VirusScan Console.
12. Done. The steps for installing the McAfee VirusScan Enterprise
software are complete.

Appendix: Troubleshooting BCPro Software
Follow the information in this appendix to help you troubleshoot BCPro software installation and other general BCPro
software operations.
BCPro Troubleshooting
See the following table for general BCPro troubleshooting information.
Table 11: Troubleshooting - BCPro
Problem Solution
You experience installation problems and would like to The error messages are located in the following folder:
consult the error log.
C:\Users\<username>\AppData\Local\Temp\
Note the full path defined in error message. Open the log file
respective to the failure package.
The following files exist for each BCPro system product:
• DISMHelper.log
• CrystalReport.log
• LicenseActivator.log
• MetasysServerDatabase.log
• MetasysServer.log
• BCProAPP.log
If DISMHelper failed to install, see the log file DISMHelper.log file
at path given in error message.
If you find text similar toThe source files could not be found
or downloaded, then see the section Installing Microsoft .NET
Framework 3.5 feature with Internet Connection for the respective
operating system.
Close BCPro Application in all browsers. Then uninstall the BCPro

software again.

Table 11: Troubleshooting - BCPro
Problem Solution
This message occurs when user selects No on the following
screen.
We recommend to always select Yes on this screen.

See to install .net 4.0 framework in IIS manually.
See the MestasysServerDatabase.log file.
If the file shows the error:
CreateDatabase: ERROR - executeSQL: Cannot create file
'C:\Program Files\Microsoft SQL
Server\MSSQL12.MSSQLSERVER\MSSQL\DATA\JCIReportingDB.mdf'
because it already exists.
However, JCIReportingDB.mdf is not appearing in given folder.
This means there is an issue with the SQL Server. Install SSMS
and delete the Metasys Server Database.
If you experience the same error, then uninstall all software which
uses SQL Server and then SQL Server. Delete the folder
C:\Program Files\Microsoft SQL
Server\MSSQL12.MSSQLSERVER and then reinstall the software
you uninstalled.
Building Technologies & Solutions

507 E. Michigan Street, Milwaukee, WI 53202
Johnson Controls® is a registered trademark of Johnson Controls.
All other marks herein are the marks of their respective owners.© 2017 Johnson Controls
Published in U.S.A. www.johnsoncontrols.com


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BCPro Installation Instructions

Code No. LIT-12011910

BCPro Installation Instructions 1

Prerequisite Software Checklist for Installation or Upgrade

BCPro Installation Instructions 2

1 Required for BCPro Workstation software.

Installing BCPro Software

BCPro Installation Instructions 3

6. Close all windows.

BCPro Installation Instructions 4

3. In the Microsoft Windows section, look for the following:

Configuring the Windows Firewall for Windows 7

BCPro Installation Instructions 5

BCPro Installation Instructions 6

BCPro Installation Instructions 7

8. Click Next. The Action window appears.

BCPro Installation Instructions 8

BCPro Installation Instructions 9

BCPro Installation Instructions 10

15. Close the Windows Firewall with Advanced Security window.

BCPro Installation Instructions 11

Installing Microsoft .NET Framework 3.5 Features with Internet Connection

BCPro Installation Instructions 12

BCPro Installation Instructions 13

6. Close all windows.

BCPro Installation Instructions 14

Configuring the Windows Firewall for Windows 8.1

BCPro Installation Instructions 15

BCPro Installation Instructions 16

BCPro Installation Instructions 17

8. Click Next. The Action window appears.

BCPro Installation Instructions 18

BCPro Installation Instructions 19

Table 6: Ports to Open for UDP Protocol

BCPro Installation Instructions 20

15. Close the Windows Firewall with Advanced Security window.

BCPro Installation Instructions 21

Installing Microsoft .NET Framework 3.5 Features with Internet Connection

BCPro Installation Instructions 22

BCPro Installation Instructions 23

6. Close all windows.

BCPro Installation Instructions 24

Configuring the Windows Firewall for Windows 10

BCPro Installation Instructions 25

BCPro Installation Instructions 26

BCPro Installation Instructions 27

8. Click Next. The Action window appears.

BCPro Installation Instructions 28

Table 8: Ports to Open for UDP Protocol

BCPro Installation Instructions 30

15. Close the Windows Firewall with Advanced Security window.

BCPro Installation Instructions 31

Installing the BCPro Software

BCPro Installation Instructions 32

BCPro Installation Instructions 33

Figure 42: SQL Server Installation Screen

BCPro Installation Instructions 34

Figure 44: BCPro Installation Control Panel Entry

BCPro Installation Instructions 35

2. Right-click Johnson Controls BCPro 3.0 and select Uninstall.

3. Click Uninstall to uninstall BCPro.

BCPro Installation Instructions 36

BCPro Installation Instructions 37

Licensing the BCPro Workstation Software