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pk ► Extroversion
A test conducted to ensure the biological fitness of HR managers play vital role in:
an individual by identifying the presence of any
inherited diseases like diabetese, heart diseases, ► Setting production targets
neurological disorders etc, is termed as: ► Formulating strategies
► Hereditary testing ► Publishing financial statements
► Gene testing ► Preparing reports for shareholders
► Instinct testing
► Genetic testing
Which of the following are the groups of social
nature that are formed around friendship and
Which of the given employment testing approach common interests?
requires individuals to perform activities similar to ► Formal
those they might encounter in an actual job? ► Structured
► In-basket technique ► Informal
► Role playing ► Unstructured
► Interview simulations
► Case study
• Role playing Initially the personnel department was only
A Training method in which participants are required involved in:
to respond to specific problems they may actually ► Recruitment & selection
encounter in their jobs. ► Compensation & benefits
► Training & development
► Scheduling vacations
According to which of the following interview type,
several applicants are being interviewed by one or
more company representatives? 'Career counseling' is part of which of the following
► One-to-one interview functions of HRM?
► Panel interview ► Compensation & benefits
► Group interview ► Planning & selection
► Stress interview ► Training & development
► Maintainence of HRIS
Jobs are compensated on the basis of: Who is responsible to take corrective actions in
response to unforeseen problems?
► Job analysis
► Liaison ► To enforce government regulations
► Disturbance-handler
► Figurehead
► Spokesperson An organization posts advertisement in the news
paper as:
“Approximate Gross salary is Rs. 24,000/ per
Which of the following role a manager performs as month. In addition to above salary the candidate on
a Resource allocator? appointment will also be entitled for other
► Interpersonal role attractive benefits/facilities like pick and drop,
► Decisional role indoor medical facility, housing subsidy etc”.
► Informational role This represents:
► Supportive role ► The organization’s policy for attracting
more potential candidates
► The organization is creating its positive image
Under which of the following role, manager in the market
discusses issues and bargains with other units to ► The organization is clearly defining the job
gain advantages for their own unit? position
► Negotiator ► The organization’s policy to retain valuable
► Spokesperson employees
►Disseminator
► Entrepreneur
A test conducted to ensure the biological fitness of
an individual by identifying the presence of any
Organization is said to be an open system, because: inherited diseases like diabetese, heart diseases,
► It operates within an environment neurological disorders etc, is termed as:
► It operates in isolation ► Hereditary testing
► Its activities are random ► Gene testing
► Its activities are independent ► Instinct testing
► Genetic testing
What comes prior to environmental scanning of an Background investigations and reference checks are
organization? considered to verify candidate’s _____________ .
► Determining organizational mission ► Age
► Monitoring the action plans ► Marital status
► Developing budgets for plans ► Credentials
► None of the given options ► Gender
What measure should be needed to ensure effective Non-Muslims are not allowed to enter the territory
recruitment? of Mekkah & Madina, due to this restriction,
► Keep pool of large size to get best out of it McDonalds made local hiring for its subsidiaries in
► Address personnel needs of applicants these regions. Which hiring approach they have
► Meet economies of scale for an organization adopted in response to this limitation?
► Clearly understand organizational goals
► Parent-country national
► Host-country national
Which of the following is a process of attracting ► Third-country national
individuals on timely basis, in sufficient numbers ► Headquarter national
and with appropriate qualifications, to apply for
jobs with an organization?
► Selection Decision regarding the delivery medium for
► Recruitment training is made prior to which of the following
► Staffing step?
► Enrollment ► Evaluating the training program
► Designing the contents of training to be
delivered
The extent to which an employment selection test ► Identifying whether the training is required or
provides consistent results is known as: not
► Reliability ► Conducting need assessment to identify issues
► Dependability
► Consistency
► Trustworthiness HRM is said to be effective when
______________ is achieved.
Which of the following test can best evaluate the ► Minimization of wastage
routine production activities of job that require ► Cohesive work environment
coordination & physical strength? ► Customer satisfaction
► Cognitive aptitude test ► Large market share
► Job knowledge test
► Long working hours
What measures can be taken by the employer to The three most important job-related attitudes are:
prevent negligent hiring? Explain in detail. ► Job involvement, organizational commitment
and job enrichment
► Job satisfaction, job orientation and
organizational commitment
Which of the following defines the levels of ► Job satisfaction, job involvement and
authority to perform the assigned tasks? organizational commitment
► Job satisfaction, job enlargement and
► Labor union organizational behavior
► Competitor's threat
► Organizational structure
► Pressure group Which of the following term describes the unique
combination of psychological traits that describes a
person’s behaviors?
The actions of people at work place are studied
under which of the following discipline? ► Perception
► Psychology ► Personality
► Organizational behavior ► Attitude
► Sociology ► Ability
► Anthropology
Jobs are compensated on the basis of: Which of the given statement reflects the
Relationship between HRM & Management?
► Job analysis ► Both are same
► Job specification ► Management is one aspect of HRM
► Job worth ► HRM is one aspect of Management
► Job description ► No relationship exists
Which of the following is served as criteria for Which of the following HR function is the basic
declaring a particular job as worth-full? element of recruitment?
► Attract the job applicants for the particular post
► Physical motion ► Select the best one among all applicants
► Significance of task
► Mental stress
► Train the people as per organizational ► Vocational interest test
requirements ► Role playing
► Fire the non-performing employees ► Employment interview
Entrepreneurs are said to perform the: The process by which people acquire skills &
► Interpersonal role abilities required to perform jobs at hand, is known
► Informational role as:
► Supportive role ► Learning
► Decisional role ► Training
► Development
► Need analysis
The intellectual & mechanical process used by an
organization to transform inputs into outputs is
termed as: Which of the following department is responsible
► Task for handling safety & health issues of employees?
► People ► HR department
► Structure ► Procurement department
► Technology ► Finance department
► Marketing department
Under which of the following authority, an HR Which of the following is a forecasting technique
manager took the decision to provide training to its that involves experimenting a real-world situation
employees regarding the operations of newly through a mathematical model?
installed machine? ► Simulation
► Staff ► Modeling
► Functional ► Mock-up
► Line ► Replication
► Implied
The best hiring occurs when the goals of which of Which of the following is a process of attracting
the following should consistent to each other? individuals on timely basis, in sufficient numbers
► HR managers, Finance managers and with appropriate qualifications, to apply for
► Head office, Branch jobs with an organization?
► Organization, Individual ► Selection
► Lower managers, Top managers ► Recruitment
► Staffing
► Enrollment
Which of the following method includes the
exchange of information between organizational
member & the applicant through a goal-oriented Which of the following method is used to inform
conversation? employees about the company's job openings?
► Counseling simulations ► Job publishing
► Job declaration represents a person’s opinions, knowledge, and
► Job posting information?
► Job listing ► Affective component
► Cognitive component
► Behavioral component
Which of the following is a test validation method ► Objective component
that determines whether a test measures certain
traits that are important in performing a job or
not? The mental process to interpret environment as per
► Concept validity one's own understanding is known as:
► Criterion validity ► Perception
► Construct validity ► Personality
► Content validity ► Attitude
► Ability
Q-3: Job analysis can be performed in all of the Q-8: Which one is not included in the hiring
following ways except: process?
· Formal
· Informal 1. Providing timely performance feedback
· Bureaucratic 2. Participating in career development
· Learning discussions
3. Establishing goals and career plans
Under which of the following no screening of 4. Offering a variety of career options
applicant pool is
conducted before making final selection? _________________ is achieved by combining
capital, raw material & human resource by an
· Walk-in applicants organization.
· Employee referrals
· Employment agency 1. Sales
· School placement 2. Capital
3. Input
Which of the following is NOT a concern of Human 4. Output
Resource Development
(HRD)? Decision regarding the delivery medium for training is
made prior to which of the following step?
· Employee training
· Employee orientation 1. Evaluating the training program
· Employee rights 2. Designing the contents of training to be
· Employee appraisals) delivered
Employee commitment has suffered in recent years 3. Identifying whether the training is required or
because of:: not
· Downsizing 4. Conducting need assessment to identify issues
· Training issues
· Appraisals
· Performance standards
Unofficial part of an organization formed on the basis _______________________ is an obligation to
of common interests is known as: perform certain tasks/activities.
1. Organization’s strategy
2. Motivation & commitment How can companies provide career counseling,
3. Organization’s structure development advice, and therapy for employees
4. Performance measurement seeking to grow in their careers?
1. Lower cohesiveness
2. Support group 1. Training
3. Top-level commitment 2. Education
4. Resistance to change 3. Development
4. Rewards
Training to the raters of performance appraisal is an
important responsibility of: What type of screening mode is used to reduce
absenteeism and establish a baseline for future
1. Top management insurance claims?
2. HR department
3. Line managers 1. Physical examinations
4. Production department 2. Personality tests
3. Polygraph tests
Graphic rating scales are subjected to all of the 4. Substance abuse screening
following problems, EXCEPT:
Which of the following is part of the organization’s C. Wage
role in an employee’s career development?
D. Commission
1. Communicating the mission, policies, and
procedures
2. Providing timely performance feedback
3. Participating in career development Q2. The goal of pre-retirement educational programs is
discussions to;
4. Seeking out career information
A. Improve job satisfaction
C. Performance appraisals
HRIS helps managers to perform
_______________________ more effectively & D. Types of performance standards
systematically.
Q5. One of the major barriers to career advancement
1. Management functions experiencing by working ladies is;
2. Controlling functions
3. Planning functions A. Difficulty in balancing work and family life
4. HR functions
B. Top management is usually male oriented
1)
C. Lack of educational opportunities
Q1. Rewards offered to labors involved in production,
are categorized as; D. Common perception that woman can not be better
boss
A. Salary
B. Fringe benefits
Q6. Alternative work arrangements include all of the
following EXCEPT;
Q11. Standards are established to;
A. Part-time work
A. Achieve desired outcomes
B. Flexible hours
B. Meet legal compliance
C. On-site child care
C. Achieve competitive advantage
D. Job sharing
D. Promote goodwill in market
Q7. Mr. Ahmed is a cashier and he feels dissatisfied at
work. What best justifies this situation?
A. His job may not be structured to suit his Q12. The point method to evaluate job is an extension
preferences of;
Q16. Train the raters prior to conduct the performance C. Essay method
appraisal is an important responsibility of;
D. Critical incident method
A. Top management
Q1. HRM is associated with the management of;
B. HR department
A. General people
C. Line managers
B. Financial resources
D. Production department
C. Organizational people
D. Community members
Q17. Currently Organizations are providing benefits to
their employees; Q2. Cost of human resources refers to;
Q18. Following are all examples of direct Q3. Top level managers require __________________
compensation EXCEPT; skills the most;
A. Pension A. Technical
B. Salary B. Interpersonal
C. Bonus C. Conceptual
D. Income D. Mechanical
Q19. One of the main flaws of Classification method Q4. Matching the job description with the individuals’
to evaluate the jobs is; qualification is an important aspect of;
A. It is an expensive method A. IS
Q20. Which of the following measurement methods Q5. HR managers are generally the _______________
rates employee performance? relative to other managers;
employees?
A. Line
A. Graphic rating scale
B. Middle C. Random
C. Staff D. Vague
A. Age
Q6. Manufacturing was the main concern of personnel
department during; B. Gender
D. Environmental scanning Q13. The thorough & detailed study regarding jobs
within an organization is represented by;
Q8. Jobs are identified & grouped while;
A. Job analysis
A. Planning
B. Job description
B. Organizing
C. Job specification
C. Leading
D. Job evaluation
D. Controlling
Q14. A practice used by companies to assign their
costly activities to outside providers,
Q9. According to the Hawthorne studies, the (for the purpose of cost saving), rather than completing
productivity of employees; it internally is called;
Q10. Organizational goals should be; A. Jargons used within the organization
B. Ambiguous
C. Effect of society’s common behavior on an B. Technological advancement
organization
C. Stake holder’s involvement
D. Culture prevails in an organization
D. Globalization
Q16. Leaders perform;
1. _________ is the process of acquiring,
A. Decisional roles training, appraising and compensating employees,
attending to their labor relations, health and safety
B. Informal roles and fairness concerns.
Q17. Organizations take inputs from its; d. Organizational Health and Safety
Management
A. Rules & Policies
B. Internal Environment
2. Which of these refers to the temporary, part-
C. External Environment time and self-employed workers?
B. An isolated system
3. Which basic function of management
C. An open system includes delegating authority to subordinates and
establishing channels of communication?
D. A clogged system
a. Planning
b. Organizing
Q19. Management sciences department is one of the
_______________ of the VU; c. Leading
A. System d. Staffing
B. Subsystem
Q20. Shifting from manual to computerized system is b. Employees pay and benefits
resulted due to;
c. Employee competition legislation
A. Workforce diversity
d. Job security c. Build in accountability through
surveys and audits.
c. HRIS b. Benefits
d. Marketing
d. Management
15. Which of these items would be in the highest
security category of a typical HRIS? 20. Which of the following is considered a qualitative
approach to job analysis?
a. Employee name
a. Position analysis questionnaire
b. Former employers
b. Interviews
c. Salary
c. Department of Labor approach
d. Work location
d. Functional job analysis
a. Transfers-in a. Neurotic
b. Retirements b. Optimistic
d. Job rotation
15. Which of the following is a health hazard 20. Communication between two members of a
in the work place? project team from different function, but the same
level of authority is ________ communication.
a. Uncollected waste paper
a. UP ward
b. Heavy object
b. Downward
c. Frayed crypt
c. Lateral
d. All of the given options
d. Diagonal
16. Managers can motivate people to avoid
performing dysfunctional behaviors by using:
I. Extinction
II. Punishment Which of the following role a manager performs as a
III. Negative reinforcement Resource allocator?
First-line level
Employers only
Mechanistic period
The cognitive component consists of a person’s:
Catalytic period
Emotions
Organistic period
Knowledge
Strategic period
Attitude
_________________ is achieved by combining
capital, raw material & human resource by an Feelings
organization.
Sales
Capital
Reactive approach to overcome the influence of
Input discriminatory practices occurred in the past is referred
as:
Output
Equal employment opportunity
Affirmative action
HR planning Which of the following component consists of a
person’s beliefs, opinions, knowledge, and
Litigation process information?
Affective component
Stereotype Backlash
Mistrust
A closed system
All of the following are External Environmental
A clogged system Factors except ?
a) Legal Considerations
An open system b) The Labor Force
c) Customers
d) Corporate Culture
Correct!
________ refers to a set of expected behavior patterns
attributed to someone who occupies a given position in
a social unit.
2) The people who perform tasks in a wide variety of
human resource-related areas are called?
Norm a) HR Executives
b) HR Generalists
Perception c) HR Specialist
d) All of the given options
Role
Groups
4) Generally, the goal setting is a ?
a) Top down process
Crowd
b) Bottom up process
c) Process of top down support and bottom up
None of the given options development
d) Function of senior management
5) Following are the reasons for conducting job horizontal opportunities.
analysis except? d) Self-understanding for future jobs. Then, the
a) Staffing workers person is in a position to establish realistic goals and
b) Observing workers determine how to achieve these goals.
c) Training and Development
d) Legal Considerations
13) ___________ can provide an opportunity for the
employee to share in decision making, to learn by
6) The method that uses the organization?s current watching others, and to investigate specific
level of employment as the starting point for organizational problems.?
determining future staffing needs is ? a) Lectures & Seminars
a) Zero Based Forecasting b) Assistant to Position
b) Bottom-Up Approach c) Committee Assignments
c) Forecasting Human Resource Availability d) Simulations:
d) None of the given options
7) job analysis can be performed in all of the 14) ______ is a career-path method recognizing that
following ways except? technical specialists can and should be allowed to
a) Interviews conducted with departing employees continue to contribute their expertise to a company
b) Analyzing log books without having become managers.?
c) Observing hourly workers a) Demotion
d) Giving workers checklist to indicate which tasks b) Lateral skill path
on the list are performed during job. c) Dual-career path
d) None of the given options
8) What specific activities listed below are part of the
organizing function?
a) Giving each subordinate a specific task 15) Training instruction for a small group, which
b) Recruiting prospective employees employs such techniques as role-playing or simulation
c) Training and developing employees etc. and encounters give and take sessions and
d) Developing rules and procedures problem-solving techniques is called:?
a) Career counseling
9) _____ are authorized to direct the work of b) Workshop
subordinates? c) Development Plan
a) Staff managers d) On the job training
b) Line managers
c) Leaders 16) Barriers to career advancement include:?
d) Advisory board members a) Lack of time
b) Rigid job specifications
c) Short-term focus
10) What tactic will employers likely have to take to d) All of the given options
fill openings left by retiring employees?
a) Instituting flexible work hours
b) Providing elder care 17) The basic skills possessed by the individual that
c) Hiring more women are required to give certain performance are termed
d) Rehiring retirees as:?
a) Ability
b) Motivation
11) Following are the basic principles or conditions c) Experience
that facilitate learning except? d) Performance
a) Participation
b) Relevance 18) Using the __________ approach, managers
c) Feedback evaluate organizational effectiveness?
d) Education a) External resource
b) Internal systems
c) Technical
12) Career Development is:? d) Systems
a) A formal approach taken by an organization to
help its people acquire the skills and experiences 19) A career stage in which one begins to search for
needed to perform current and future jobs. work and finds a first job is:?
b) An employee?s progresses vertically upward in a) Exploration period
the organization from one specific job to the next. b) Establishment period
c) Both a vertical sequence of jobs and a series of c) Middle stage
d) None of the given options 27) The cost associated with employee separations
and turnover includes:?
a) Recruitment & Selection costs
20) Without proper feedback about an employee?s b) Training cost
effort and its effect on performance, we run the risk of c) Separation costs
decreasing his/ her _________? d) All of the given options
a) Salary
b) Experience
c) Motivation 28) The ______ leadership is a set of abilities that
d) Performance appraisal allows the leader to recognize the need for change, to
create a vision to guide that change, and to execute that
change effectively?
21) The ____ trust is based on the behavioral a) Transformational
predictability that comes from a history of interaction? b) Charismatic
a) Deterrence-based c) Autocratic
b) Knowledge-based d) Transactional
c) Identification-based
d) None of the given options
29) According to _____, leaders may use different
22) ______ is the process whereby union members styles with different members of the same work group?
vote out their union as their representative? a) Path-goal leadership
a) Authorization card b) Vroom-Jago-Yetton model
b) Representation certification c) Leader-member exchange theory
c) Representation decertification d) The situational leadership theory
d) Trade union election
Effectiveness: A measure of the appropriateness of the Resource allocators: responsible for allocating
goals chosen (are these the right goals?), and the human, physical, and monetary resources
degree to which they are achieved
Spokesperson: represent the organization to outsiders
Efficiency measure of how well resources are used to
achieve a goal Staff manager: Authorized to assist and advise line
managers in accomplishing these basic goals.
Entrepreneur: managers initiate and oversee new
projects that will improve their organization’s Diverse Workforce: A diverse workforce refers to two
performance or more groups, each of whose members are
identifiable and distinguishable Team: A team is a mature group with highly
independent members who are completely committed
Effectiveness: A measure of the appropriateness of the to a common goal
goals chosen (are these the right goals?), and
the degree to which they are achieved Role: A role refers to a set of expected behavior
patterns attributed to someone who occupies a given
Efficiency: Efficiency is the ratio of outputs to inputs position in a social unit.
Organization: Organization is a managed system Self Esteem: Self-esteem conveys people's feelings of
designed and operated to achieve a specific set of self-worth.
objectives.
Brain Drain: the loss of intellectual property that
Stakeholders: Stakeholders are those who have results when competitors lure away key employees.
interests in the organization
Downsizing: Periodic reductions in a company's work
Structure: Structure is the basic arrangement of force to improve its bottom line-often called
people in the organization. downsizing
Synergy: This concept states that the whole is greater Ethics and Social Responsibility: Corporate social
than the sum of its parts responsibility refers to the extent to which companies
should and do channel resources toward improving one
System: A system is an entity with a purpose that has or more segments of society other than the firm’s
interdependent parts owners or stockholders. Ethics is the bedrock of
socially responsible behavior.
Task: This component can be defined as a mission or
purpose of the existence of organization Outsourcing Firms: The process of transferring
responsibility for an area of service and its objectives
Organizational Behavior: OB is concerned to an
specifically with the actions of people at work external provider
Cognitive component: The cognitive component Restructuring: A number of firms are changing the
consists of a person’s beliefs, opinions, knowledge, way the functions are performed. OR
and information held by a person. Restructuring is the corporate management term for
the act of partially dismantling and reorganizing a
Skills & Abilities: Mental and physical capacities to company
perform various tasks. This comes from for the purpose of making it more efficient and
knowledge, learning, and experiences. therefore more profitable. It generally involves selling
off
Personality: The unique combination of psychological portions of the company and making severe staff
traits that describes a person. OR reductions
behaviors or trends that influence other people.
Re-engineering is the radical redesign of an
Perceptions: Perception is the mental process to pay organization's processes, especially its business
attention selectively to some stimuli processes. Rather than organizing a firm into
and cues in our environment. functional specialties (like production, accounting,
marketing, etc.) and looking at the tasks that each
Attitudes: Attitudes are comprised of feelings, beliefs, function performs, we should, according to the
and behaviors. reengineering theory, be looking at complete processes
from materials acquisition, to production, to marketing
Values: Basic convictions about what is right and and distribution. The firm should be reengineered into
wrong. a series of processes.
Ethics: Rules and principles that define right and Affirmative Action: Steps that are taken for
wrong conduct. eliminating the present effects of past discrimination
Individuals: Individuals are important units of any Cohesiveness: Refers to how tightly knit the group is
organization and the degree to which group members
perceive, interpret and act on their environment in
Group: A group is defined as two or more interacting similar or mutually agreed upon ways
and interdependent individuals who
come together to achieve particular objectives. Corporate Culture The system of shared values,
beliefs, and habits within an organization that interacts
with the formal structure to produce behavioral norms Human Resource Information System: HRISs are
systems used to collect, record, and store, analyze, and
Mission: The organization’s continuing purpose or retrieve data concerning an organization's human
reason for being. resources.
Policies: A predetermined guide established to provide Job Analysis: Studying and under-standing jobs
direction in decision-making through the process known as job analysis is a vital
part of any
The Labor Force: The labor force is a pool of HRM program
individuals external to the firm from which the
organization obtains its workers Job Specification: A job specification is a document
containing the minimum acceptable qualifications that
Unions: Union is a group of employees who have a
joined together for the purpose of dealing collectively person should possess in order to perform a particular
with their employer. job
Authority: Authority is the right to make decisions, to Job Description: A job description is a written
direct the work of others, and to give orders. statement of what the jobholder actually does, how he
or she
Executives: Executives are top-level managers, who does it, and under what conditions the job is
report directly to the corporation’s chief executive performed.
officer
or the head of a major division. Job Evaluation: It suggests about the relevant
importance of a particular job in organization.
Generalists: Generalists are people who perform tasks
in a wide variety of human resource-related areas. The Job Identification – contains the job title, the FLSA
generalist is involved in several, or all, of the human status, date, and possible space to indicate who
resource management functions. approved
the description, the location of the job, the immediate
Line Authority: Line authority entitles a manager to supervisor’s title, salary and/or pay scale.
direct the work of an employee.
Job Summary – should describe the general nature of
Specialist: Specialist may be a human resource the job, and includes only its major functions or
executive, manager, or non-manager who typically is activities.
concerned with only one of the functional areas of
human resource management. Human resource planning (HRP): It is the process of
systematically reviewing human resource requirements
Affirmative Action: An approach that an organization to ensure that the required number of employees, with
with government contracts develops to demonstrate the required skills, is available when they are needed.
that women or minorities are employed in proportion
to their representation in the firm’s relevant labor Recruitment: It is the process of attracting individuals
market on a timely basis, in sufficient numbers and with
appropriate qualifications, and encouraging them to
Employment discrimination: To make an apply for jobs with an organization.
employment decision, not on the basis of
legitimate job-related factors Job Evaluation: It is used to evaluate the importance
of job by considering its contribution towards
Plans Plans are methods for achieving a desired result. achievements of the objectives of organization.
Simulation A technique for experimenting with a real- Advertising: A way of communicating the
world situation through a mathematical employment needs within the firm to the public
model representing that situation. A model is an through media such as radio, newspaper, television,
abstraction of the real world. industry publications, and the Internet.
Strategic planning is the process by which top Yield Ratios: Yield Ratios help organizations decide
management determines overall organizational how many employees to recruit for each job opening.
purposes
and objectives and how they are to be achieved. Internal Recruiting Sources: When job vacancies
exist, the first place that an organization should look
Layoffs At times, the firm has no choice but to for
actually lay off part of its workforce. placement is within itself
Outsourcing: Outsourcing is the process of
transferring responsibility for an area of service and its Training: Training is a process whereby people
objectives to an external service provider instead of acquire capabilities to aid in the achievement of
internal employee. organizational
goals. It involves planned learning activities designed
Contingent Workers: It is also known as part-timers, to improve an employee’s performance at her/his
temporaries, and independent contractors, comprise the current
fastest-growing segment of our economy. job.
Internships: A special form of recruiting that involves Corporate Culture: The firm’s culture reflects, in
placing a student in a temporary job. effect, how we do things around here. This relates to
everything from the way employees dress to the way
Recruitment: Recruiting refers to the process of they talk.
attracting potential job applicants from the available
labor force. Training: The process of teaching new employees the
basic skills they need to perform their jobs.
Selection Process: Selection is the process of choosing
from a group of applicants those individuals best Task analysis: A detailed study of a job to identify the
suited skills required so that an appropriate training program
for a particular position. may be instituted.
Application Blank: Application blank is a formal Performance analysis: Careful study of performance
record of an individual’s application for employment to identify a deficiency and then correct it with new
equipment, a new employee, a training program, or
Standardization: Refers to the uniformity of the some other adjustment.
procedures and conditions related to administering
tests. It is On-the-job training (OJT): Training a person to learn
necessary for all to take the test under conditions that a job while working at it.
are as close to identical as possible.
Vestibule or simulated: Training employees on
Objectivity: Achieved when all individuals scoring a special off-the-job equipment, as in
given test obtain the same results. training airplane pilot training, whereby training costs
and hazards can be reduced.
Norms: Provide a frame of reference for comparing
applicants’ performance with that of others. A norm Coaching/Mentoring: A method of on-the-job training
reflects the distribution of scores obtained by many where an experienced worker, or
people similar to the applicant being tested. The Method the trainee’s supervisor trains the employee.
prospective
employee’s test score is compared to the norm, and the Action Learning: A training technique by which
significance of the test score is determined. management trainees are allowed to work full-time
analyzing
Reliability: The extent to which a selection test and solving problems in other departments.
provides consistent results. If a test has low reliability,
its Case study method: A development method in which
validity as a predictor will also be low. To validate the manager is presented with a written description of
reliability, a test must be verified. an
organizational problem to diagnose and solve.
Validity: The extent to which a test measures what it
purports to measure. If a test cannot indicate ability to Business games: A development technique in which
perform the job, it has no value as a predictor. teams of managers compete with one another by
making
Snap Judgments: This is where the interviewer jumps computerized decisions regarding realistic but
to a conclusion about the candidate during the first few simulated companies.
minutes of the interview.
Behavior modeling: A training technique in which
Socialization: Teaching the corporate culture and trainees are first shown good management techniques
philosophies about how to do business in a
film, are then asked to play roles in a simulated
Socialization: In order to reduce the anxiety that new situation, and are then given feedback and praise by
employees may experience, attempts should be made their
to supervisor.
integrate the person into the informal organization.
Learning organization: An organization skilled at ► HR department
creating, acquiring, and transferring knowledge and at
modifying its behavior to reflect new knowledge and
insights. United Nations sent a rescue team in the
supervision of Mr. Kim from Geneva to the
northern areas of Pakistan affected by the
A psychological condition in which a person is put destructive earthquake of 2005. Mr. Kim is a/an:
into a deep sleep-like state, while still remaining ► Parent-country national
awake. It can be used to relieve pain & stress is ► Host-country national
called: ► Third-country national
► Local-country national
► Hypnosis
► Biofeedback
► Transcendental mediation Employee handbook is a tool used for:
► Burnout ► Communicating rules & policies within an
organization
► Providing information to stakeholders outside
Employees quit the organizations at their own the organization
choice through: ► Manipulating the competitors with false
► Outplacement, restructuring information
► Discharging, layoff ► Providing information about salary scale only
► Transfer, demotion
► Resigning, retirement
Organizational guarantee about the job security is
a functional form of:
According to which of the following it is better to ► Statutory law
convince the employees to abide by the company’s ► Contractual law
rules, rather than promptly responding with ► Public policy
written or oral warnings to employees? ► Management rights
► Hot stove rule
► Positive discipline
► Progressive discipline Ahmed has provided the personal contact numbers
► Implied discipline of his subordinates to one of his friend who is
working as an insurance agent in a private
insurance firm, to help him in achieving his
General practice carried out by Mr. Aslam is to monthly sales target. This practice is:
encourage the participation of his subordinates ► Clear violation of labor laws
while making departmental decisions. He is ► Implementation of discrimination law
therefore said to be: ► Prohibited by the privacy rights
► Involved in practicing his referent power ► Violation of employment at will
► Involved in practicing legitimate power
► Involved in a leadership process
► Involved in making efforts to get favors from Organizations are bound to pay its employees at
employees least the defined minimum wage as per government
decision. This obligation resulted because:
► It is necessary to build goodwill
The CEO has appointed Amjad to lead the current ► It is the statutory right of an employee
project as he has the talent to handle critical ► It enhances the market share of a company’s
situations with an ease which enhances the product
followers’ morale as well. He is said to be a ► It provides benefits to all of its stakeholders
successful leader as per:
► Leadership Theory
► Trait Theory The BEST indicator of an effective safety and
► Behavioral Theory health program of an organization is:
► Motivational Theory ► Employees do not feel hesitant while sharing
their problems
► Employees feel motivated to perform well and
Creating conditions for a team to be effective is the show loyalty
responsibility of a(n): ► Employees feel honor that organization is
► Leader concerned about their problems
► Employee ► Employees do not face injuries and illnesses
► Organization on regular basis
To make the 'Ranking Method' of job evaluation
The physical or psychological condition induced in more effective:
workers by overwork or overexposure to stress in ► Perform performance appraisals on regular
the workplace, is known as: basis
► Exhaustion ► Train employees prior to appraisals
► Burnout ► Develop high compensation packages
► Collapse ► Clearly define job description initially
► Fatigue
An employee’s compensation usually comprises of: Which of the following is the utmost preference of
► High monetary rewards an organization while selecting a training and
► Quality rewards requested by employees development program?
► Benefits like medical & transport allowances ► Ensure the cost effectiveness of the training
► Financial & non-financial rewards session
► Expert & professional trainers should be hired
► Training should be provided to all the ► Cultivating learning culture within the
employees organization
► Maximum training mediums should be used ► Determining deficiencies that require
training
► Developing career development plans for
Which of the following is the greatest contributor employees
towards the success of an organization? ► Identifying training outcomes through
► Prevailed grapevine network of employees evaluation
► Conduct frequent trainings to employees
► Set goals to define the direction to pursue
► Implementation of the newest technology Which of the following method includes the
exchange of information between organizational
member & the applicant through a goal-oriented
The re-arrangement of organizational structure & conversation?
change in organizational culture is accomplished
during: ► Counseling simulations
► Task analysis ► Vocational interest test
► Organizational analysis ► Role playing
► Person analysis ► Employment interview
► Management analysis
The best way of reducing the problems of leniency According to which of the following method, each
or strictness in performance appraisals is to: job is assigned to a particular grade/category
► Rank employees depending on the type of jobs, the organizations
► Train supervisors to avoid it required?
► Impose a distribution for performance ► Ranking method
► Consider the purpose of the appraisal ► Classification method
► Factor comparison method
► Point factor method
Which of the following problem occurs when
supervisors tend to rate all their subordinates
consistently low? Which of the following step is MOST important in
► Central tendency creating job-fit?
► Leniency
► Strictness ► An effective selection process
► Halo effect
► Promotion and transfer of existing employees
► Training of employees
Rating a person high or low on all items because of
one characteristic during performance appraisal, is ► Competitive compensation packages
known as:
► Halo effect Question No: 49 -
► Central tendency
► Stereotyping Organization has legitimacy and rationale
► Biasness configuration that is why it is said to be a/an:
► Formal organization
► Informal organization
Which of the following performance appraisal ► Virtual organization
method is usually adopted for evaluating ► Learning organization
performance at managerial positions?
► Management by objective
► Critical incident
► Paired comparison According to the 'Hawthorne Studies' productivity
► Essay method of employees:
► Increased by increasing light intensity
► Decreased by decreasing light intensity
In which method supervisor keeps a log of positive ► Increased by observing them
and negative examples of a subordinate’s work- ► None of the given options
related behavior?
► Management by objective Question No: 51 ( Marks: 5 )
► Comparison method
► Essay method Company consults its legal advisor for some legal
► Critical incident method assistance, what sort of power that legal advisor
will practice?
When supervisors are indulged in identifying the ANS: The legal advisor will practice the following
subordinates’ performance deficiencies & provide power:
suggestions for improvements , the process is said to Expertise: It is a type of power which is
be: possessed by a person due to personal expertise and
► Strategic performance appraisal knowledge.
► Organizational development Using his expertise and knowledge advisor will
► Upward feedback provide legal assistance to the company and help them
to get rid of their problems. 5. Feedback: Feedback of performance is
necessary for learning. Feedback helps
employees to improve their performance.
Question No: 52 ( Marks: 10 )
Identify the measures that should be taken to make While downsizing, organizations sometimes reduce
the performance appraisal system of an the number of its employees by offering early
organization more effective. retirements because:
► HR requirement is less than existing number of
ANS: Effective Performance Appraisal: In order to employees
make performance appraisal more effective the ► HR requirement is greater than the existing
following measures should be taken: number of employees
1. Providing training to appraiser: Before ► Company’s cost in terms of employee
starting the appraisal it is important that the compensation can be saved
appraiser must be trained well so that he/she ► Organizations can be more efficient by this
does not commit the common mistakes of action of management (correct)
performance appraisal.
2. Ensuring mistakes are not made during
appraisal: An effective appraisal system is Which of the following can be an alternative
free of errors and appraiser carries appraisal decision to employee termination?
well. ► Demotion
3. Proper methods are used: A proper method ► Retirement
to carry performance appraisal should be ► Resignation
adopted to make it effective. ► Lay-off (Correct)
4. Clear objectives: It should be clear in
appraiser's mind that what should be evaluated
and for what reason he/she is being evaluated. If the time between violation & the respective
penalty implementation lengthens, the impact of the
disciplinary action will:
Being a manager how can you make the ► Be exceeded (Correct)
performance appraisal system of your organization ► Remain the same
legally defensible? ► Become invisible
► Be reduced
Identify the methods that can be adopted to Mr. Imran is appointed to supervise all the
maximize the effectiveness of learning. employees of the admin department. In this
situation he is said to be a ___________.
ANS: Maximize Effectiveness of Learning: ► Manager only (Correct)
To maximize the effectiveness ► Charismatic leader
of learning the following methods (learning principles) ► Leader only
should be adopted: ► Leader & manager at the same time
1. Participation: Learning is only effective
when the learners participate in the learning
process. So such conditions should be What sort of relationship exists between ‘negative-
provided to learners so that they participate in reinforcement’ & ‘punishment’?
the learning process. ► Both are similar concepts
2. Repetition: An important aspect to enhance ► Punishment leads to negative-reinforcement
learning is repetition that is given the learner (Correct)
the opportunity to practice what he is being ► Negative-reinforcement leads to punishment
taught. ► Both leads to similar consequences
3. Relevance: Learning must be problem
centered rather than content centered. People
should be trained when there is some 'Federal law' requiring employers to give 60 days
deficiency in them and the learning is solving notice prior to plant closing or major layoff, as
that problem. stated by:
4. Transference: Learning is no effective if it is ► Statutory right of employees (Correct)
not transferred to actual workplace so that ► Employer itself
trainees should apply what they have learned ► Due process by an employer
the skills and knowledge to workplace to ► Union recommendations
increase their productivity. So it should be
ensured that transfer of learning takes place.
Which of the following facilitates the employer to
hire, fire, demote or promote anyone, in the absence If the political behavior is motivated by self-serving
of any legal obligation? interests without taking into account the goals of
► Discrimination law the organization, the move would be considered as:
► Employment at will (Correct) ►Ethical
► Affirmative action ►Neutral
► Equal employment opportunity ►Unethical (Correct)
►Intense
Reactive approach to overcome the influence of 3. Changes in any of the five contextual forces,
discriminatory practices occurred in the past is i.e. environment, technology, strategy, culture,
referred as: and structure, can generate uncertainty over
► Equal employment opportunity resource allocation, leading to an increase in
► Affirmative action (Correct) political behavior.
► HR planning
► Litigation process 4. Blame & Integration. Blaming and attacking
others to deflect attention from one's mistakes
and using ingratiating behavior to gain favor
The cognitive component consists of a person’s: are unethical and negative types of political
► Emotions actions.
► Knowledge (Correct)
► Attitude 5. Building Relationship. People develop
► Feelings relationships through coalitions, grouping,
networks, and accommodating managerial
linkages. Coalitions are relationships formed
Yousaf has beaten his fellow employee for which his over specific issues. Alliances are general
manager has dismissed him. Evaluate manager’s agreements of support among different
response in terms of ethical application of power. individuals and groups; and networks are
broad, loose support systems. Relationship
Answer: building can either help or harm the
No employee is supposed to get physical with any of organization.
the colleagues. Manager’s decision was the extreme
as he could have brought both employees together
and tried to know the problem between them. I see
this move as an unethical act by the manager. In order to get advantage of each method, will it be
a sensible decision to simultaneously apply all the
four methods of job evaluation?
What measures should be taken to limitize the
union membership by employees? Explain each in Answer:
detail. Four methods of Job evaluation
Answer:
1. Ranking Method: Raters
examine the description of each
job being evaluated and assemble
the jobs according to their value
to the corporation. This technique Which of the following employee benefits are
requires a team characteristically legally imposed on organizations?
composed of both management ► Social security
and employee delegate to arrange ► Stock options
job in a simple rank order from ► Care centers
uppermost to lowest. The most ► Flexible hours
noticeable restraint to the ranking
method is its utter lack of ability Question No: 2 -
to be managed when there are a
large number of jobs. Leadership will mostly be considered failed if:
2. Classification Method: A job ► Leaders are appointed by top management
evaluation method by which a ► Leader established high goals to be achieved
number of classes or ratings are ► Leader also plays the role of a manager in an
defined to explain a group of jobs organization
is known as categorization ► Followers stop sharing their issues with a
method. The classifications are leader
created by identifying some
common denominator skills,
knowledge, and responsibilities Usually it is observed that after becoming the
with the desired goal being the team’s captain the player’s own performance
criterion of a number of declines. What could be the reason behind it?
distinctive classes or grades of ► Unable to handle extra pressure
jobs. ► Absence of task related knowledge
3. Factor Comparison Method ► Lack of high energy level
Raters need not keep the entire ► Imposed on a team by management
job in mind as they evaluate
instead, they make decisions on
separate phases, or issues, of the ‘Unilever’ comes under which of the following
job. A basic fundamental categories while conducting its business globally?
hypothesis is that there are five ► Domestic
universal job factors: (1) Mental ► International
Requirements (2) Skills (3) ► Multinational
Physical Requirements (4) ► Transnational
Responsibilities 5) Working
Conditions.
4. Point Method: Raters assign Which group of employees may also be known as
numerical values to specific job expatriate?
components, and the sum of these ► Parent-country nationals
values provides a quantitative ► Host-country nationals
appraisal of a job’s relative ► Third-country nationals
significance. The point method ► Local-country nationals
requires selection of job factors
according to the nature of the
specific group of jobs being __________________ are citizens of the country in
evaluated. After determining the which the multinational company has its
group of jobs to be studied, headquarters.
analysts conduct job analysis and ► Expatriates
write job descriptions. Next, the ► Third-country nationals
analysts select and define the ► Home-country nationals
factors to be used in measuring ► Host-country nationals
job value and which become the
standards used for the evaluation
of jobs. Education, experience, Neither an organization nor any organizational
job knowledge, mental effort, member can provide the employee database
physical effort, responsibility, and information to any person/organization without the
working conditions are examples permission of the concerned employee. This
of factors typically used. restriction is supported by:
► Employment at will
► Discrimination law Performance measures include all of the following,
► Rights to privacy EXCEPT:
► Labor law ► Individual’s productivity
► Team's productivity
► Departmental productivity
Communication in which information flows from ► Market productivity
the top of the organizational management
hierarchy to the employees telling them what is the
mission and what are the policies of the Which of the following is NOT included in time-off
organization is known as: benefits?
► Diagonal communication
► Horizontal communication ► On-the-job breaks
► Upward communication ► Annual holidays
► Downward communication ► Flexi time
► Paid leaves
According to which of the following view, "conflict When an employee’s performance is so poor that a
should be encouraged and managed"? written warning is required, that warning should:
► Traditional View ►Identify the standards by which the
► Human Relations View employee is judged
► Interactionist View ►Contain examples of employees who
► Behavioral view met the standards
►Provide previous examples when
employee met the standards
Asif has punished his subordinate for the reason ►Be sent to the employee in
that he had refused to drop Asif's children at question and to the superior manager
school. What type of power Asif practiced over his
subordinate?
► Referent power If a supervisor wants to criticize his subordinate in
► Social power an appraisal interview, it is best to:
► Personal power ►Hold meeting with other people to
► Charismatic power diffuse the negative situation
►Provide examples of critical
incidents by that employee
If being a manager you have the power to dismiss, ►Acknowledge personal biases with
suspend or demote your subordinates, you are said the employee
to have which of the following power? ►Scold the employee on excuses for
► Charismatic power poor performance
► Referent power
► Coercive power
► Legitimate power Which of the following depicts today's major
barrier to career advancement of the working
Question No: 14 - ladies?
►Top management is usually male
oriented retirement?
►Lack of educational opportunities for ►Provide leisure time counseling
women ►Search careers outside the company
►Common perception that woman can ►Explanation of social security
never be a better boss benefits
►Difficulty in balancing the work ►Psychological counseling to accept
and family life retirement
Which of the following is part of a manager’s role Which of the following measures are taken to assess
in the career development of an employee? the intensity of employees’ satisfaction and their
►Communicating the mission, policies attitude toward the training program?
and procedures
►Utilizing career development ►Continuous feedback
opportunities ►Profitability rate
►Participating in career ►Market share
development discussions ►Productivity levels
►Establishing goals and career plans
Which of the following term is used to represent the Which of the following test is used to measure a
shift in job position without any change in salary or candidate's knowledge regarding job duties he/she
grade? is supposed to perform in a particular job position?
►Promotion ►Work knowledge test
►Transfer ►Trade knowledge test
►Demotion ►Job knowledge test
►Resignation ►Position knowledge test
Employee commitment had suffered a lot in recent The extent to which an employment selection test
years due to which of the following reasons? provides consistent results is known as:
►Structural downsizing ► Reliability
►Skill inadequacy ► Dependability
►Rational appraisals ► Consistency
►Organizational expansion ► Trustworthiness
Shehzad planed to retire from his company because Which of the following term is used as the indicator
he would get a better package after 30 years of of missing information by the applicant while
service. However, according to him without a job it making selection decision?
would be difficult for him to spend time so he may ► Red flag
consider other options. What do you suggest for ► Red alert
him? ► High alert
►Explanation of social security ► Alarming situation
benefits
►Pursue career outside the company
►Counseling to utilize leisure time Which of the following method is used to inform
►All of the given options employees about the company's job openings?
► Job publishing
► Job declaration
How organizations prepare their employees for
► Job posting performance appraisals?
► Job listing ► Rank employees
► Train supervisors to avoid it
► Impose a distribution for performance
► Consider the purpose of the appraisal
Organizations started focusing on quality,
productivity and efficiency during:
► Mechanistic period Rating a person high or low on all items because of
► Legalistic period one characteristic during performance appraisal, is
► Organistic period known as:
► Strategic period ► Halo effect
► Central tendency
► Stereotyping
Which of the following aspect should be considered ► Biasness
during task analysis, before conducting the training
in an organization?
► Individuals who require training Management by objectives (MBO) refers to an
► Shortcomings in existing technology appraisal method, which:
► Ineffective feedback system of organization ► Evaluates progress made toward the
► Areas where training is required accomplishment of measurable goals
► Assigning scale points with specific examples
of good or poor performance
'Due to lack of knowledge among employees, they ► A log of positive and negative examples of a
are unable to operate the computerized MIS', subordinate’s work-related behavior
which of the following addresses this problem? ► Assigning predetermined percentages for
► Provision of new computers different performance categories
► Conduct relevant training
► Supply input devices
► Supply output devices If a performance appraisal focuses on an
employee’s quality and quantity of wok, then the
performance appraisal is focused on measuring
The process by which people acquire skills & _____.
abilities required to perform jobs at hand, is known ► Generic dimensions of performance
as: ► Performance of actual duties
► Learning ► Employee competency
► Training ► Achievement of objectives
► Development
► Need analysis
Which of the following is NOT one of the guidelines
for effective goal setting?
According to which of the following interview type, ► Allocate specific goals
several applicants are being interviewed by one or ► Set challenging but achievable goals
more company representatives? ► Assign consequences for performance
► One-to-one interview ► Encourage employee participation
► Panel interview
► Group interview
► Stress interview All of the following could be the reasons of an
employee stress, EXCEPT:
► Supervisor’s rude attitude
Which of the following represents the basic goal of ► No recognition of efforts
the recruitment? ► Job insecurity and safety
► Communicate job opening positions clearly ► Missing out the thanking notes
► Attract maximum number of applicants
► Self select out the candidates to save time and
money Management has pointed out Mr. Haseeb as a low
► Attract the qualified candidates & not the performer & shows their dissatisfaction with his
unqualified ones performance, Mr. Haseeb had tried a lot to put
more & more efforts but still unable to satisfy the
management, after some time he started overlooked
Which of the given solution served as the best one the appraisal reports as he perceived that
for reducing the problem of central tendency in management is habitual of criticizing the
employees’ performance. This reaction by Haseeb is
resulted due to: for their subordinates and people.
► Lack of trained raters
► Unserious attitude towards appraisal Question No: 52 ( Marks: 10 )
► Lack of proper feedback
► Management is biased Leaders should be selected by the respective
followers or must be imposed by the policy makers?
In your opinion which could be the better option?
Which one of the following is NOT the Elaborate in detail by explaining the pros & cons of
characteristic of a Virtual Team? both the situations.
► Lack of nonverbal signals
► Limited social contact Leaders are selected by the respective followers
► Increased social relationship because as we know that best leaders are selected by
► Ability to overcome time and space constraints the people who want him. The good leader is that who
leads his followers. So his people will follow him. But
if a leader is selected by policy makers, may be this
Jobs are identified & grouped during which of the leader will not be able to motivate and guide his
following managerial function? people. Because there is no opinion taken from people
► Planning in selection of this leader. We will take a real example
► Organizing from today's life.
► Leading For example, if we select a leader in elections on high
► Controlling majority, we will be happy from that leader. But if
some party has select a leader without the knowledge
of people. That will be not a good opinion. I think that
As a result of which of the following activity, HRIS the first sentence will be correct in my view.
is gaining popularity day by day?
► Generating organizational reports Question No: 53 ( Marks: 10 )
► Managing resources effectively
► Retrieving timely information A warehouse of a company caught fire, a labor
► Handling bundles of data named Iftikhar had voluntarily took steps to
extinguish the fire. For this act of bravery,
company’s management awarded him with the
HRIS provides information that supports ‘medal of bravery’. In the light of Maslow’s Need
organizations in: Theory, how will you evaluate this reward offered
► Designing compensation packages by company to appreciate & keep Iftikhar
► Launching new equipments motivated?
► Forecasting financial budgets
► Anticipating customers’ trend According to Maslow's Need Theory, money can
motivate an employee. But here the company awarded
Mr iftikhar a Medal. So iftikhar will try to work more
'Job description' provides which of the following hard for getting cash award to fulfill his lower needs. If
information? for example iftikhar gets money awards on his
► Working conditions prevailing in an performance, he will try to fulfill his higher needs. For
organization this he will do some special work to inspire its
► Set of KSA required to perform a job managers.
► Level of experience mandatory for a particular job Question No: 54 ( Marks: 10 )
► Individual’s general attitude that affects the job
performance How can managers reinforce positive behaviors
among their employees through non-monetary
Question No: 51 ( Marks: 5 ) incentive? Support your answer by providing any
practical example of such practices adopted in
What are the criteria that make the leaders & various organizations.
managers similar to each other?
In organizations, managers can motivate positive
There are some points by which leaders and managers behaviors among their employee through some non-
become similar to each others. monetary incentives. By which all employees will be
1. Both leader and manager interact and motivate their neutrally work and motivated.
subordinates. Manager should provide non-monetary rewards to
2. Both leader and manager have power over their their employees. For example,
subordinates. Employee must have a pleasant working environment,
3. Leaders work for achieving the desire strategic goals so they will enjoy their work with good performance.
while managers also work for getting their goals. Also their behavior will be positive.
4. Both works in organizations. Both are responsible They should be trained in a good way.
Social security is also a right of employees. Managers ► Host-country nationals
should provide disability insurance, medical, and ► Third-country nationals
security for employees. ► Local-country nationals
Which of the following is a part of non-financial
compensation?
► Monthly commission Amjad is a Pakistani born national who is working
► Employee autonomy in Saudi Arabia as a HR manager for an American
► Stock option company. So, Amjad is a/an:
► Medical allowance ► Expatriate
► Third-country national
► Home-country national
Which of the following employee benefits are ► Host-country national
legally imposed on organizations?
► Social security
► Stock options Assessing an employee’s probable success in
► Care centers handling a foreign transfer and the best predictor
► Flexible hours of future success is proved to be:
► Job competence
► Past international travel
Background and reference checks are made by HR ► Language skills
department while hiring employees to: ► Extraversion
► Evaluate employee’s capability
► Meet requirements of federal law
► Check employee’s communication network Ali often gets aggressive on minute things, the
► Check authenticity of provided information counselor indicate his responses as:
► Short-term physical symptom of stress
► Long-term physical symptom of stress
Hamid immediately left the organization for ► Behavioral symptom of stress
personal reasons during the office hours without ► Internal symptom of stress
informing his manager. Manager should take notice
of it because:
► It is his responsibility to remain informed about The 2 factors used by Hertzberg in ‘Two factor
employees’ problems theory’ are:
► It is a disciplinary problem that requires ► Expectancy & relatedness
immediate action ► Hygiene & motivators
► It is about assigning Hamid’s work to some ► People X & people Y
other employee before leaving ► Self-esteem & security
► It is his responsibility to keep record of enter
& exit of employees during office hours
Organizational guarantee about the job security is
a functional form of:
‘Unilever’ comes under which of the following ► Statutory law
categories while conducting its business globally? ► Contractual law
► Domestic ► Public policy
► International ► Management rights
► Multinational
► Transnational
Occupational health & safety refers to which of the
following dimensions of a workforce that result
Mehmood, a Pakistani national is working in the from the work environment provided by the
HSBC, Pakistan branch of a China based organization?
multinational bank. Mehmood is therefore be ► Physical & physiological
classified as a/an: ► Physiological & Mycological
► Expatriate ► Chronological & psychological
► Third-country national ► Physiological & psychological
► Home-country national
► Host-country national
Which one of the following is NOT included in the
content of 'Employee Handbook'?
Which group of employees may also be known as ► Fringe benefits
expatriates? ► Safety procedures
► Parent-country nationals
► Financial statements ► To create good reputation in the market
► Job duties ► All of the given options
The physical or psychological condition induced in Which of the following pay category depicts the
workers by overwork or overexposure to stress in increase in salary, the firm awards to an individual
the workplace, is known as: employee based on his or her individual
► Exhaustion performance?
► Burnout ► Merit pay
► Collapse ► Variable pay
► Fatigue ► Piecework pay
► Job-based pay
According to which of the following view, "conflict When an employee’s performance is so poor that a
is bad and should be avoided"? written warning is required, that warning should:
► Behavioral view ► Identify the standards by which the employee is
► Traditional View judged
► Human Relations View ► Contain examples of employees who met the
► Interactionist View standards
► Provide previous examples when employee met
the standards
Activities that people perform to acquire and ► Be sent to the employee in question and to the
enhance their power & other resources, to obtain superior manager
their preferred outcomes, are represented as:
► Authorities
► Influences Which of the following methods of performance
► Politics appraisal includes evaluating performance by
► Principles assigning predetermined percentages of rates into
performance categories?
► Alternation ranking
Asif has punished his subordinate for the reason ► Paired comparison
that he had refused to drop Asif's children at ► Forced distribution
school. What type of power Asif practiced over his ► Graphic ranking scale
subordinate?
► Referent power
► Social power Which of the following is MOST essential for
► Personal power sustainable performance of an employee?
► Charismatic power ► Clearly defined job description
► Career development opportunities
► Commitment from top management
A power base that depends on fear comes under ► Feedback in term of appropriate rewards
which of the following category of power?
► Reward power
► Coercive power Which of the following is a part of organization’s
► Referent power role in the career development of an employee?
► Legitimate power ► Communicating the mission, policies and
procedures
► Providing timely performance feedback
For which of the following reason, organizations ► Participating in career development discussions
consider employee benefits important? ► Seeking out career information
► To attract new blood in the organizations
► To retain the valuable employees
Which of the following plays a role in assessing ► Role playing
interests, seeking out career information and ► Interview simulations
utilizing development opportunities in career ► Case study
development?
► Individual
► Manager Ahmed, the supervisor of the manufacturing
► Supervisor department, is in the process of evaluating his
► Company staff’s performance. He has determined that 15%
of the group will be identified as high performers,
20% as above average performers, 30% as average
Employee commitment had suffered a lot in recent performers, 20% as below average performers, and
years due to which of the following reasons? 15% as poor performers. He is using a _____
► Structural downsizing method.
► Skill inadequacy ► Graphic rating scale
► Rational appraisals ► Constant sum ranking scale
► Organizational expansion ► Forced distribution
► Alternation ranking
Which of the following term defined Management Which of the following emerged when individuals
Sciences Department of the Virtual University realized the strength they could gain by joining
(VU)? together to negotiate with employers?
► System ► Trade unions
► Subsystem ► Human relation movement
► Board ► Employment legislations
► Arrangement ► None of the given options
While developing laws, management should be able 2) Hawthorne studies depict the effects of work
to: environment on:
► Implement laws by force
► Modify as per requirement a) Human Behavior
► Defend their decisions b) Human Performance
► Easily convey among employees c) Human Satisfaction
d) All the given options
3) Process of working with different resources to a) Organization
accomplish organizational goals is known as: b) Group
a) Strategic management c) Team
b) Human Resource management d) Individual
c) Management
d) Team work
Organizations started giving more focus on the
4) The concept of how a person behaves in a group quality of work life (QWL) during:
can be attributed to:
1960-70
a) Thermodynamics 1970-80
b) Group Dynamics 1980-90
c) MBO (Management by objectives) 1990-2000
d) Group Behavior
Which of the following is MOST important to
5) The study of Organizational Behavior is closely manage workforce diversity?
related to:
a) Lower cohesiveness
a) Human Psychology b) Support group
b) Human Behavior in general c) Top-level commitment
c) Human Behavior at work d) Resistance to change
d) Human-Machine Interaction
Performance measures include all of the following,
6) Essential component of an organization is:
EXCEPT:
a) Team
b) Structure a) Individual’s productivity
c) Individual b) Team's productivity
d) None of the given options c) Departmental productivity
d) Market productivity
7) The whole is greater than the sum of its parts is
known as: While conducting job analysis the 'Observation
Method' is useful when:
a) Efficiency
b) Effectiveness a) Job requires more intellectual skills to
c) Productivity complete
d) Synergy b) Job is repetitive in nature
c) Job is market oriented and requires more
8) Virtual teams can contribute to better data
coordination among the team members because: d) Job consists of physical activity like
machine operations
a) Technology brings them together on a forum.
b) Team members meet physically with each other For the selection of pilot, PIA’s management took
c) Team members share views among themselves the written test based on the understanding &
via communication links. application of aeronautical engineering; under
d) Team members have the real time environment which category this test will fall?
for interaction.
a) Reliable test
9) Setting standards should be left to the employee b) Content-valid test
rather than organization leads to self controlling c) Criterion-valid test
because: d) Face-valid test
Which of the following is NOT one of the methods The supervisor keeps a log of positive and negative
of recruiting outside candidates? examples of a subordinate’s work-related behavior
in:
Select correct option:
a) Management By Objective
a) Job advertisements b) Comparison method
b) Job postings c) Essay method
c) Employment agencies d) Critical incident
d) Executive recruiters
HRIS helps managers to perform
Employee’s inability to complete the assigned tasks _______________________ more effectively &
within the deadline may leads to: systematically.
The inner drive that directs a person’s behavior In which of the following area organizations are
towards goal attainment is known as: legally bound to maintain consistency in HR
policies?
a) Performance
b) Motivation a) Compensation system
c) Need b) Training & development
d) Attitude c) Safety measures
d) None of the given options
Which performance appraisal technique lists traits
and a range of performance? -- HR-related guidelines for building effective self-
directed teams include:
a) Alternation ranking
b) Graphic rating scale a. designating a strong leader as manager of the team.
b. eliminating cross training so that workers can ► Polygraph test
concentrate on their jobs.
► Substance abuse
c. providing extensive training so that team
members have the skills needed to do their jobs.
d. assigning employees who dislike teams to work Which of the following test is used to measure a
together as a team to overcome their resistance candidate's knowledge regarding job duties he/she
is supposed to perform in a particular job
Which of the following component of attitude position?
represents a person’s opinions, knowledge, and
information? ► Work knowledge test
► Objective component
Which of the following term best represents the Which of the following is a goal-directed summary
individuals who have interests in an organization of a person's experience, education and training
and are influenced by it? developed for use in the selection process?
Decision regarding the delivery medium for Which of the following information is NOT
training is made prior to which of the following collected through observation method while
step?\ conducting job analysis?
► Collective bargaining
The screening used to reduce absenteeism on the
basis of medical problems and to establish a ► Planning & selection
baseline for future health insurance claims, is:
► Training & development
► Physical examination
► Grapevine network
► Personality test
'Career counseling' is part of which of the ► Leading
following functions of HRM?
► Controlling
► Compensation & benefits
Which of the following stage of training module
► Planning & selection identifies the mediums of training?
► Perception
'Due to lack of knowledge among employees, they
► Role are unable to operate the computerized MIS',
which of the following addresses this problem?
► Stereotyping
► Provision of new computers
► Interpersonal skills
► Organizing
Term used to refer the potential employees Good judgment, creativity, and the ability to see
available for work within the geographic area from the big picture are the abilities of managers having:
which employees are recruited is:
► Technical skills
► Labor market
► Interpersonal skills
► Employment market
► Conceptual skills
► Employee market
► Practical skills
► Job market
Which of the following abilities are categorized as
Ufone, appointed Mr. Ali just to develop training the Technical skill of an individual?
modules for its employees. In such a case Mr. Ali is
said to be a/an: ► Judgment & creativity
► None of the given options Resources are allocated & assigned while:
HR managers who are close & answerable to top ► Planning & Organizing
management/CEO, and perform one or more HR
functions are titled as; ► Leading & Controlling
► Stereotype
Entrepreneurs are said to perform the:
► Introversion
► Interpersonal role
► Extroversion
► Informational role
A special form of recruitment that involves placing
► Supportive role a student in a temporary job with no obligation
either by the company to hire the student
► Decisional role permanently or by the student to accept a
permanent position with the firm following ► Employee
graduation, is known as:
► Sales
► Cooperative work
► Production
► Student placement
► Inventory
► Internship program
By retrieving required information timely,
► Student leasing organizations are in the position to:
► Worker compensation
HR department became the main force behind Which of the following condition stimulates the
all changes during: need of Job analysis within an organization?
► Pressure group
► Prejudice
Organizational Behavior is a study of investigating ► Stereotype
the impact of: ► Introversion
► Employees' behavior in an organization ► Extroversion
► Societal behavior on an organization
► Country's culture on an organization
► Country's economy on an organization Terms "Interpersonal skills" and "Human skills"
are used for:
► Two different skills
Which of the following term is used to identify,
"what the job holder does"? "how it is done"? & ► Different managerial skills
"why it is done"?
► Job specification ► Operational skills
► Job evaluation
► Job description ► Same managerial skills
► Job title
The intellectual & mechanical process used by an A test conducted to ensure the biological fitness of
organization to transform inputs into outputs is an individual by identifying the presence of any
termed as: inherited diseases like diabetese, heart diseases,
► Task neurological disorders etc, is termed as:
► People
► Structure ► Hereditary testing
► Technology ► Gene testing
► Instinct testing
► Genetic testing
'Fair employment legislation' is applicable to which The extent to which an employment selection test
of the following? provides consistent results is known as:
► Collective bargaining ► Reliability
► Planning & selection ► Dependability
► Training & development ► Consistency
► Grapevine network ► Trustworthiness
Which one of the following is NOT included in Which of the following test indicates the person’s
'Training and Development'? inclination towards a particular occupation that
► Orientation provides satisfaction to that individual?
► Career development
► Employee education ► Vocational interest test
► Recruitment ► Cognitive aptitude test
► Personality test
► Psychomotor abilities test
Jamal Enterprises' top management refused to
consider its female marketing manager for the post Question No: 35 -
of Vice President. This action of the company is
representing which of the following? All of the following areas are covered in an
► Gender discrimination employee orientation program, EXCEPT:
► Legal consideration ► Organizational history
► Reverse discrimination ► Employee benefits
► Glass ceiling effect ► Organizational issues
► Organizational politics forcefully retired him & appointed a new person to
replace him, the company is said to be indulged in:
► Rightsizing
Which of the following term reflects the process of ► Affirmative action
preparing organizational people according to the ► Downsizing
future needs? ► Discrimination
► Learning
► Training
► Development Which of the following component of attitude
► Need analysis represents a person’s opinions, knowledge, and
information?
► Affective component
Which of the following term best represents the ► Cognitive component
individuals who have interests in an organization ► Behavioral component
and are influenced by it? ► Objective component
► Workforce
► Stakeholders
► Customers Which of the following term best represents the
► Stockholders individuals who have interests in an organization
and are influenced by it?
► Workforce
Mr. Ahmed was working as a computer operator, ► Stakeholders
but he was unable to work in Ms Excel with the ► Customers
required speed. Due to this reason management has ► Stockholders
forcefully retired him & appointed a new person to
replace him, the company is said to be indulged in:
► Rightsizing Decision regarding the delivery medium for
► Affirmative action training is made prior to which of the following
► Downsizing step?\
► Discrimination ► Evaluating the training program
► Designing the contents of training to be delivered
► Identifying whether the training is required or not
“Self-motivated & result oriented individuals with ► Conducting need assessment to identify issues
sound knowledge of combined cycle gas turbine
power plant operations and practical experience of
mechanical, electrical and I&C maintenance of The screening used to reduce absenteeism on the
plant.” basis of medical problems and to establish a
This section of job advertisement represents which baseline for future health insurance claims, is:
of the given term? ► Physical examination
► Job analysis
► Job description ► Physical examination
► Job specification ► Personality test
► Job evaluation ► Polygraph test
► Substance abuse
How hesitation among newly hired employees can Which of the following is a goal-directed summary
be eliminated through socialization within an of a person's experience, education and training
organization? developed for use in the selection process?
► Curriculum vitae
Mr. Ahmed was working as a computer operator, ► Educational record
but he was unable to work in Ms Excel with the ► Career goal
required speed. Due to this reason management has
► Interview questioning ► Leading
► Controlling
'Fair employment legislation' is applicable to which Previous company records & customer satisfaction
of the following? surveys may serve as a source for:
► Collective bargaining
► Planning & selection ► Cultivating learning culture within the organization
► Training & development ► Determining deficiencies that require training
► Grapevine network ► Developing career development plans for
employees
► Identifying training outcomes through evaluation
'Career counseling' is part of which of the following
functions of HRM?
► Compensation & benefits 'Due to lack of knowledge among employees, they
► Planning & selection are unable to operate the computerized MIS',
► Training & development which of the following addresses this problem?
► Maintainence of HRIS ► Provision of new computers
► Conduct relevant training
► Supply input devices
The emigration of trained and talented individuals ► Supply output devices
to other nations mostly due to lack of opportunities
is known as:
► Job insecurity What could be the main consideration of an HR
► Outsourcing manager during recruitment?
► Workforce diversity ► Outsource the employee selection to recruiting
► Brain drain agencies
► Screen the pool of appropriate applicants
► Attract a large number of applicants
________ refers to a set of expected behavior ► Only hire the experienced candidates
patterns attributed to someone who occupies a
given position in a social unit.
► Norm Term used to refer the potential employees
► Perception available for work within the geographic area from
► Role which employees are recruited is:
► Stereotyping ► Labor market
► Employment market
► Employee market
Which of the following skills are required most by ► Job market
the Top-level managers?
► Technical skills
► Interpersonal skills Ufone, appointed Mr. Ali just to develop training
► Conceptual skills modules for its employees. In such a case Mr. Ali is
► All of the given options said to be a/an:
► HR executive
► HR generalist
Which of the following involves channeling the ► HR specialist
behavior of all personnel to accomplish the ► None of the given options
organization's mission and objectives while
simultaneously helping them accomplish their own
career objectives? HR managers who are close & answerable to top
► Planning management/CEO, and perform one or more HR
► Organizing functions are titled as;
► HR specialists
► Functional managers a student in a temporary job with no obligation
► HR generalists either by the company to hire the student
► HR executives permanently or by the student to accept a
permanent position with the firm following
graduation, is known as:
Unilever is serving all around the world with its ► Cooperative work
diversified products, it is said to be practicing: ► Student placement
► Technological advancements ► Internship program
► Rapid changes ► Student leasing
► Stakeholders' management
► Business globalization
According to which act, pay discrimination on the
basis of gender for same position & performance is
Entrepreneurs are said to perform the: prohibited?
► Interpersonal role ► Civil rights
► Informational role ► Equal pay
► Supportive role ► Worker compensation
► Decisional role ► Age discrimination
Good judgment, creativity, and the ability to see the Which of the following had gained importance
big picture are the abilities of managers having: during 1970s to save the organizations from courts?
► Technical skills ► Trade unions
► Interpersonal skills ► Human relation movement
► Conceptual skills ► Employment legislations
► Practical skills ► None of the given options
Which of the following abilities are categorized as HR department became the main force behind all
the Technical skill of an individual? changes during:
► Judgment & creativity ► Mechanistic period
► Analysis & communication ► Catalytic period
► Knowledge & proficiency ► Organistic period
► Innovation & advancement ► Strategic period
Resources are allocated & assigned while: For which of the following employees' participation
► Planning & Organizing plays a vital role?
► Leading & Controlling ► Ensure goals attainment
► Organizing & Controlling
► Controlling & Planning ► Enhance goals' complexity
► Develop tools for measurable goals
► Redefine goals frequently
► Ensure goals attainment
Which of the following statement represents
"effectiveness"?
► Achieve most output with less time HR department maintains ______ records.
► Achieve mass production ► Employee
► Achieve most output with least input ► Sale
► Achieve organizational goals ► Production
► Inventory
“A person is known by the company he/she keeps”; By retrieving required information timely,
is well described by which of the term? organizations are in the position to:
► Prejudice ► Implement strategies more efficiently
► Stereotype
► Introversion ► Take critical decisions
► Extroversion ► Support organizational activities
► Facilitate organizational people
► Implement strategies more efficiently
A special form of recruitment that involves placing
training is made prior to which of the following
The thorough & detailed study regarding jobs step?
within an organization is termed as: ► Evaluating the training program
► Job analysis ► Designing the contents of training to be
► Job description delivered
► Job specification ► Identifying whether the training is required or
► Job evaluation not
► Conducting need assessment to identify issues
SWOT Analysis is a tool for: Which of the following aspect should be considered
during task analysis, before conducting the training
► Determining the mission in an organization?
► Dividing missions into goals ► Individuals who require training
► Scanning the environment ► Shortcomings in existing technology
► Monitoring frequent performances ► Ineffective feedback system of organization
► Areas where training is required
Which of the following emerged when individuals PERCEPTION: Perception is the mental process to
realized the strength they could gain by joining pay attention selectively to some stimuli in the
together to negotiate with employers? environment.
► Trade unions
► Human relation movement ATTITUDE: Attitude comprises of feelings, beliefs
► Employment legislations and behaviors.
► None of the given options
VALUES: Values are the basic conviction about what
is right and wrong.
HR department became the main force behind all
changes during: ETHICS: Ethics are the rules and principles that tell
► Mechanistic period what is right and wrong.
► Catalytic period
Socialization: In order to reduce the anxiety that new
► Organistic period employees may experience, attempts should be made
► Strategic period to integrate the person into the informal organization.
Work arrangement whereby employees are able to Job rotation involves moving employees to various
remain at home, or otherwise away from the office and positions in organization in an effort to expand their
perform their work over telephone lines tied to a skills, knowledge and abilities.
computer called: ►True ►False
► Flextime
► Scanlon plan Autocratic leaders share the problem with subordinates
► Telecommuting as a group.
► Autonomy ►True ►False
Managers face following pressing issues that ___________are those firms that recognize the critical
complicate the challenges of motivating their importance of continuous performance-related training
employees except: and development and take appropriate action.
► Work force diversity
► Organizational restructuring ___________ is a technique for experimenting with a
► Fewer entry-level employees real-world situation through a mathematical model
► Reinforcement representing that situation. A model is an abstraction of
the real world.
A system of retirement benefits that provides benefits
like disability insurance, survivor’s benefits and most
recently, Medicare is called: ____________ is an employee working in a firm who
► Workers’ retirement compensation is not a citizen of the country in which the firm is
► Employees’ pension located but is a citizen of the country in which the
► Social security organization is headquartered.
► Health and security benefits
_____________are activities that allow people in
A formal, systematic process that permits employees to organizations to achieve goals without going through
complain about matters affecting them and their work formal channels.
is called:
► Grievance procedure
► Collective bargaining When the evaluator perceives one factor as being of
► Boycotts paramount importance and gives a good or bad overall
► Arbitration rating to an employee based on this factor is called
______________.
Alderfer focuses on three needs:
►Physiological, Safety and Ego
►Expectancy, Instrumentality and Valance How is coaching related to leadership?
►Existence, Relatedness and Growth
►Affiliation, Power and Achievement What is the impact of globalization on HRM regarding
personal skills of employees?
Employees seek to join a union because:
►They are dissatisfied with aspects of their job. Describe the role of HR department in Employee
►Feel a lack of power or influence with management Safety and Health Programs.
in terms of making changes.
►All the given options How can we use appraisal as a motivational tool?
►See unionization as a solution to their problems.
When is the whistle-blowing justified outside the
Effective training can raise performance, improve organization?
morale, and increase an organization's potential.
How could we use job descriptions to drive our
►True ►False recruiting?
Demographic component consists of a person’s beliefs, What are the pros and cons of switching to lump-sum
payments as compensation instead of base-pay
increases?
estion1: Which of the following personality Question9: Which of these is the most
characteristics are associated with people who common type of retirement plan?
are likely to exhibit violent behavior on the job? A: Defined benefit
A: Neurotic B: ERISA
B: Optimistic C: Defined contribution
C: Extraverted D: Money purchase plan
D: Type A
tion10: Which one of the following statements is
Question2: Which of these suggestions is an correct in relation to monetary rewards in
effective way to deal with stress? accordance with Herzberg’s Two-Factor theory?
A: Meditation A: Pay increases are a powerful long-term
B: Exercise motivator
C: Talking with others B: Inadequate monetary rewards are a
D: All of the given options powerful dissatisfier
C: Monetary rewards are more important
Question3: In most large facilities, who is than non-monetary rewards
responsible for reducing unsafe working D: Pay can never be used as a motivator
conditions and reducing unsafe acts by
employees? Question11: Which pattern of communication is
A: Chief executive officer the quickest way to send a message?
B: Chief safety officer A: The circle
C: Occupational safety and health officer B: The chain
D: Chief operations officer C: The Y
D: The wheel
Question:4 Who distinguished between
intrinsic motivation and extrinsic motivation? Question12: Chronic stress is the stress that
A: Frederick Taylor wears at people day after day. Which of these is
B: Frederick Herzberg an example of chronic stress?
C: David McClelland A: An unhappy marriage
D: Edward Deci B: Ongoing money problems
C: Dissatisfaction with a job
Question5: Which of the following is D: All of the given options
categorized as an indirect payment portion of
employee compensation? Question13: The relative position of an
A: Wages organization's pay incentives compared to other
B: Salaries companies in the same industry is known as:
C: Employer-paid insurance A: Pay structure
D: Commissions B: Pay appraisal
C: Pay level
Question6: Stress can affect not only your D: Pay feedback
health, but also other aspects of your life. What
else can be affected by stress? Question14: Poor quality lateral communication
A: Family relationships will result in which of the following?
B: Work performance A: Lack of direction
C: Your attention to safety B: Lack of coordination
D: All of the given options C: Lack of delegation
D: Lack of control
Question7: Unemployment benefits are
typically about __________ percent of a person's Question15: 1Which of the following is a health
earnings and last for__________. hazard in the work place?
A: 50; 26 weeks A: Uncollected waste paper
B: 75; 1 year B: Heavy object
C: 100; 2 years C: Frayed crypt
D: 25; 4 weeks D: All of the given options
Question8: Unsafe acts can be reduced Question16: Managers can motivate people to
through all of the following methods except: avoid performing dysfunctional behaviors by
A: Job rotation using: I. Extinction. II. Punishment. III. Negative
B: Screening reinforcement.
C: Training A: I, II, III
D: Incentive programs B: I and III
C: II and III
D: I and II C: Extinction
D: Consequences of performance
Question17: Workers' compensation benefits Reward/punishments
fall into all of these major categories except:
A: Medical care Question25: Placing a dollar value on the worth
B: Retirement benefits of a job is known as
C: Disability income A: Job Pricing
D: Death benefits B: Pay Grades
C: Pay Ranges
Question18: Expectancy theory focuses on the D: Single-Rate System
relationships between which three factors?
A: Needs, effort and persistence Question26: Total compensation constitutes of
B: Needs, performance and inputs A: direct rewards
C: Inputs, performance and outcomes B: indirect rewards
D: Needs, performance and outcomes C: both of the given options
D: none of the given options
Question19: A horizontal extension of the object
to increase task variety is called: Question27: Following ways can be used to
A: Job evaluation avoid the high turnover of employees except
B: Job enrichment A: Use Recognition
C: Job enlargement B: Use money
D: Job rotation C: Use Positive Reinforcement
D: Empower Employees
uestion20: Communication between two
members of a project team from different function, Question28: A system of retirement benefits
but the same level of authority is ________ that provides benefits like disability insurance,
communication. survivor’s benefits, and Medicare is called
A: UP ward _________.
B: Downward A: Social Security
C: Lateral B: Unemployment Compensation
D: Diagonal C: Workers’ Compensation
D: Security benefit
Question21: McClelland believes the needs for
_____________________ are most important. Question29: Upward appraisal is done by
A: expectancy, instrumentality, and valance A: Immediate Supervisor
B: existence, relatedness, and growth B: Peers
C: positive reinforcement, negative C: Subordinates
reinforcement, and punishment D: None of the given options
D: affiliation, power, and achievement
Question30: ____________ exists when
Question22: ___________are programs individuals performing similar jobs for the same
designed to help employees whose job firm are paid according to factors unique to the
performance is suffering because of physical, employee
mental, or emotional problems. A: Employee Equity
A: Employee Assistance Programs B: Team Equity
B: Wellness Programs C: Internal Equity
C: Safety Programs D: All of the given options
D: Managed health
Question31: A process that significantly affects
Question23: The 360 degree appraisal organizational success by having managers and
A: works best in large organizations. employees work together to set expectations,
B: provides feedback from a verity of review results, and reward performance.
individuals. A: Management by Objectives
C: aids in developing competitive B: Performance Appraisal
intelligence. C: Performance Management
D: diminishes the effect of development in D: Organizational Planning
the appraisal process. Question32: ________________ is solely
responsible for managing individual’s career.
Question24: Following are the phases of the A: Individual
Motivational Process except B: Team
A: Need Identification C: Organization
B: Selecting Goals D: HR Manager
Question40: A situation in labor – management
Question33: The evaluator uses a list of negotiation whereby management prevents union
behavioral descriptions and checks off those members from returning to work is called _____.
behaviors that apply to the employee. This A: Grievance
method of appraisal is called B: Strike
A: Forced-Choice Appraisal C: Arbitration
B: Forced Distribution Appraisal D: Lockout
C: Checklist Appraisal
D: Behaviorally Anchored Rating Scales Question41: The ______ leadership is a set of
abilities that allows the leader to recognize the
Question34 Any compensation method that need for change, to create a vision to guide that
ties pay to the quantity or quality of work the change, and to execute that change effectively.
person produces is called A: Transformational
A: Gain-sharing Plan B: Charismatic
B: Incentive Plan C: Autocratic
C: Compensation Plan D: Transactional
D: Pay for performance Plan
Question42: The first formal stage of the
Question35: Employee evaluations are directly disciplinary procedure is
affected by a “supervisor’s perceptions of who is A: Written Verbal Warning
believed to be in control of the employee’s B: Written Warning
performance – the employer or the manager.” C: Suspension
This theory is known as D: Dismissal
A: Attribution Theory
B: Stereotype Question43: The cost associated with employee
C: Halo Effect separations and turnover includes:
D: None of above options A: Recruitment & Selection costs
B: Training cost
Question36: The ____ trust is based on the C: Separation cost
behavioral predictability that comes from a history D: All of the given options
of interaction
A: Deterrence-based Question44: According to _____, leaders may
B: Knowledge-based use different styles with different members of the
C: Identification-based same work group.
D: None of the given options A: Path-goal leadership
B: Vroom-Jago-Yetton model
Question37 ______ is the process whereby C: Leader-member exchange theory
union members vote out their union as their D: The situational leadership theory
representative.
A: Authorization card Question45: Following the ____, discipline
B: Representation certification should be immediate, provide ample warning, be
C: Representation decertification consistent, and be impersonal.
D: Trade union election A: Disciplinary rules
B: Corrective action
Question38: We can define ____ as activities C: Punitive action
people perform to acquire, enhance, and use D: Hot-stove rule
power and other resources to obtain their
preferred outcomes in a situation of uncertainty or Question46: Which has an impact on job pricing
disagreement. and the ultimate determination of an individual’s
A: Organizational politics financial compensation?
B: Executing authority A: The Organization
C: Collective bargaining B: The Job
D: Position power C: The Employee
D: All of the above options
Question39: Protection from discrimination,
safe working conditions and union formulation are Question47: Office environment that contain
_____ rights, provided to employees. harmful airborne chemicals, asbestos, or indoor
A: Contractual pollution is referred to
B: Individual A: Homicide
C: Statutory B: Sick Building
D: Organizational C: Green Environment
D: Environment pollution
provide a _________________that is a general
Question48: Benefits offered to employees statement of the organization’s intended direction
reflect many of the trends existing in our that evokes positive emotional feelings in
A: Country organization members.
B: Environment A: Vision
C: Organization B: Mission
D: Labor Force C: Goal
D: Declaration
Question49: Recognition, positive
reinforcement and employees’ empowerment can Question57 These rights Protect employees
be used to avoid the from discrimination, Safe working conditions,
A: Turnover Right to form unions
B: Conflict A: Statutory Rights
C: Accident B: Contractual Rights
D: Frustration C: Employment policies
D: Civil Rights
Question50 Not giving a compliment for a job
done very well can cause Question58: For simplicity’s sake, we can
A: Punishment classify the most frequent violations of discipline
B: Extinction into _____________ categories.
C: Negative Reinforcement A: Two
D: De-motivation B: Three
C: Four
Question51 Which is a common law doctrine D: Six
stating that employers have the right to hire, fire,
demote, or promote whomever they choose, Question59: To Becoming a Leader do all
unless there is a law or contract to the contrary . except
A: Management Rights A: Build Your Power
B: Employment at Will B: Develop Your Judgmentase
C: Statutory Rights C: Use Your Management Skills
D: Contractual Rights D: Do Not Trust Anyone
Question52: The ability of one person to Question60: A forecasting tool that uses
influence another is mathematical equations to predict the behavior of
A: Power one variable on the basis of other known
B: Responsibility variable/s is known as
C: Authority A: Managerial judgment
D: All given options B: Regression analysis
C: Trend analysis
Question53: The first formal stage of the D: Ratio analysis
disciplinary procedure is
A: Written Verbal Warning Question61: One reason for falling union
B: Written Warning membership in recent years is that __________
C: Employee Separation A: Legislation protects workers in a way
D: Show-Cause Notice that was once only offered by the unions
B: Unions have been seen as largely
Question54: A worker surplus forecasted results ineffectual
in C: Union membership is too expensive
A: Creative Recruiting D: Manufacturers will not hire union members
B: Special Training Programs
C: Reduced Hours Question62: All of the following types of
D: Succession Planning organizations are covered by the Occupational
Safety and Health Act except __________
Question55: Which theory suggests that a A: Federal agencies
leader should adapt his/her leadership style to the B: Hospitals
task? C: Schools
A: Path-Goal Leadership Theory D: Self-employed persons
B: Vroom-Jago-Yetton Model
C: LMX Theory Question63: There is fairly strong evidence that
D: The Situational Leadership Model traits can predict _________ more accurately
than leadership effectiveness
Question56: To be effective, leaders must A: Leadership emergence
B: Extraversion in leaders B: Fringe benefits
C: Leadership awareness C: Wage
D: Leadership competence D: Commission
Question64: Which one of the following is not Question72: The goal of pre-retirement
implied in the definition of power? educational programs is to;
A: Influence A: Improve job satisfaction
B: Potential B: Increase employee commitment
C: Dependency C: Minimize medical claims from retirees
D: Actualization D: Ease the transition from working life to
retirement
Question65: The conflict-handling intention of
accommodating is ________ Question73: Organizations put maximum effort
A: assertive and uncooperative in measuring performance of organizational
B: assertive and cooperative people because;
C: unassertive and uncooperative A: It makes procedures cost effective
D: unassertive and cooperative B: It helps in detecting the problems
C: It leads to product innovation
Question66: Which department enforces the D: It assists in implementing new technology
standards set out in the Occupational Safety and
Health Act? Question74: Willingness, capacity & opportunity
A: Department of Health Services to perform are said to be;
B: Department of Labor A: Performance outcomes
C: Department of Defense B: Determinants of performance
D: Department of Financial Services C: Performance appraisals
D: Types of performance standards
Question67: Family issues, economic problems,
and personality characteristics are examples of Question75: One of the major barriers to career
the __________ factor of potential stress advancement experiencing by working ladies is:
A: Social A: Difficulty in balancing work and family
B: Environmental life
C: Personnel B: Top management is usually male oriented
D: Personal C: Lack of educational opportunities
D: Common perception that woman can not
Question68: The ___________ form of union be better boss
security means that it is up to the workers
whether or not they join the union and only those Question76: Alternative work arrangements
who join must pay dues. include all of the following EXCEPT;
A: Closed shop A: Part-time work
B: Union shop B: Flexible hours
C: Agency shop C: On-site child care
D: Open shop D: Job sharing
Question70: Which of the following benefits Question78: The _____ problem occurs when
could be awarded as workers’ compensation? supervisors tend to rate all their subordinates
A: Cash benefit consistently high.
B: Medical services A: Central tendency
C: Time off with pay B: Leniency
D: a and b C: Strictness
D: Halo effect
Question71: Rewards offered to labors involved
in production, are categorized as; Question79: The relationship between critical
A: Salary incident method & BARS (behaviorally anchored
rating scale) is; C: To enhance the market share
A: No relationship exists D: All of the above
B: Different methods to evaluate
performance Question88: Following are all examples of
C: Both are similar PA methods direct compensation EXCEPT;
D: Comparison method is used for PA, while A: Pension
BARS is related to training evaluation B: Salary
C: Bonus
Question80: What is another term for 360- D: Income
degree feedback?
A: Feedback loop Question89: One of the main flaws of
B: Multi-source assessment Classification method to evaluate the jobs is;
C: Upward feedback A: It is an expensive method
D: Circle feedback B: Only beneficial for small organizations
C: Maximum probability of biasness
Question81: Standards are established to; D: Not useful when jobs are different
A: Achieve desired outcomes
B: Meet legal compliance Question90: Which of the following
C: Achieve competitive advantage measurement methods rates employee
D: Promote goodwill in market performance relative to other employees?
A: Graphic rating scale
Question82: The point method to evaluate job is B: Comparative method
an extension of; C: Essay method
A: Ranking method D: Critical incident method
B: Factor comparison method
C: Classification method Question91: Which of the following statement
D: Point factor method reflects the 'Age Discrimination Act' for workers?
A: At the age of 40 to 70, workers can not
Question83: Job evaluation is based on the; be retired by force
A: Physical skills required by the job B: At the age below 18, workers can never
B: Relative job worth for an organization be hired
C: Complexity of the job to perform C: Having 10 years of experience, workers
D: Conceptual skill required by the job should be promoted
D: Workers can never be rehired if retired
Question84: Who is in the best position to once
observe and evaluate an employee’s
performance for the purposes of a performance Question92: Reactive approach to overcome
appraisal? the influence of discriminatory practices occurred
A: Peers in the past is referred as:
B: Customers A: Equal employment opportunity
C: Top management B: Affirmative action
D: Immediate supervisor C: HR planning
D: Litigation process
Question85: Groups are called
______________ if jobs are similar. Question93: Organizations put maximum effort
A: Classes in measuring performance of organizational
B: Grades people because:
C: Scales A: It makes procedures cost effective
D: Roles B: It helps in detecting the problems
C: It leads to product innovation
Question86: Train the raters prior to conduct the D: It assists in implementing new technology
performance appraisal is an important
responsibility of; Question94: In order to promote unbiased
A: Top management management, organizations should develop:
B: HR department A: Powerful union
C: Line managers B: Strategic alliance
D: Production department C: Legal compliance
D: Stakeholder influence
Question87: Currently Organizations are
providing benefits to their employees; Question95: Following are all included in
A: To attract new blood in the organization 'Statistical Approach' of forecasting, EXCEPT:
B: To create stronger customer relationship A: Trend analysis
B: Sensitivity analysis A: Peers
C: Ratio analysis B: Customers
D: Regression analysis C: Top management
D: Immediate supervisor
Question96: Alternative work arrangements
include all of the following, EXCEPT: Question105: Which of the following is a stated
A: Part-time work outcome of 'Job Analysis'?
B: Flexible hours A: Job description
C: On-site child care B: Job specification
D: Job sharing C: Job evaluation
D: All of the given options
Question97: How often HR planning process is
implemented within an organization? Question106: Which of the following term is used
A: Continuously as an indicator of missing information by the
B: Annually applicant while making selection decision?
C: Bi-annually A: Red flag
D: Quarterly B: Red alert
C: High alert
Question98: Which of the following reflects the D: Alarming situation
relationship between MIS & HRIS?
A: Both are same Question107: Which of the following best defines
B: MIS is one aspect of HRIS recruitment in an organization?
C: HRIS is one aspect of MIS A: Forecast the supply of outside candidates
D: No relationship exists B: Develop an appropriate applicant pool
C: Determine the importance of job
Question99: ‘Strengths’ & ‘Weaknesses’ are applicants
____________________ to an organization. D: All of the given options
A: Important
B: Internal Question108: Which of the following term is used
C: External for choosing the individual who is best suited to a
D: Central particular position and to the organization from a
group of potential applicants?
Question100: Which of the following statement A: Recruitment
best reflects the Job analysis? B: Staffing
A: Conceptual process C: Enrollment
B: Written statement D: Selection
C: Recruitment method
D: Legal clause Question109: Followings are included in
contingent workers, EXCEPT:
Question101: Standards are established to: A: Part-timers
A: Achieve desired outcomes B: Contractors
B: Meet legal compliance C: Directors
C: Achieve competitive advantage D: Temporaries
D: Promote goodwill in market
Question110: Which of the following term
Question102: Which of the following constraint contains information regarding machines &
does NOT affect the recruiting efforts? equipments used at workplace?
A: Compensation of the job A: Job analysis
B: Image of the organization B: Job specification
C: Internal organizational policies C: Job description
D: None of the given options D: Job evaluation