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Samsung
Fazila Zavqibekova
Herzing University
Dr. Gordon
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Abstract
TABLE OF CONTENTS
Abstract 1
Introduction 3
Mission Statement 5
A. 14
B. 14
Marketing 9
References 22
Appendix 19
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Introduction
According to Samsung electronics co ltd files patent application for electronic device and
method for analyzing face information in the electronic device (2017), Samsung Electronics is a
The study further suggested that SEc is the flagship branch of Samsung Group which includes
sales networks in 61 countries and has roughly 160,000 employees. In 2009 Samsung Company
turn into the globe biggest IT manufacturers. Its income from the display device and memory
chips is the highest in the world (Kim, 2017). Moreover, SEC from 2006 to 2010 have sold the
most televisions globally, and in 2010 it was estimated that this trend would continue.
Furthermore, with the Introduction of the Samsung galaxy s cell phone, for a significant period,
the organization was in second place regarding global sales figure (Lewin, 2015). Also,
Samsung has set up a noted position in the tablet market by creating the Android-powered
Samsung Galaxy Tab to rival with the APPle"s iP Apple is the leading organization in the
electronic market yet for the extended time Apple and Samsung have faced in every manner that
matters rare in business history (Kim, 2017). For instance, their blue war costing more than a one
billion dollars and distributing more than four continents. Samsung was giving rivalry the
dominant organizations such as apple that is the significant subject to come in a year. In the
1960s and 1970s, Samsung concentrated get together and era capability, and in the 1980s and
1990s, the conferences moved to the accompanying level to expand the devices and moreover its
Division, Samsung company is devoted to assisting enterprise customer with products that offer
business
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across vertical markets like education, banking/finance, and the federal government. He further
suggested that Samsung with providing NB-HN Cloud Stand that enables the business to more
easily maintain, deploy and manage user environments which are less vulnerable to security
risks. (Samsung introduces zero client cloud stand and 21.5" zero client cloud display at
VMworld 2013).
Vision and Mission statements are the most powerful and essential tool for company
prosperity. Organizations with the most excellent brand have a strong and efficient vision and
mission statements (Visinski, 2013). Ashta (2018), supported Visinski's (2013) view and stated
that the vision and mission statements are crucial to organization's growth because they will
reflect the stories and the principles that a company believe in. According to Kopaneva (2013),
company’s Mission and Vision play vital roles in the life of the company and wellbeing of its
staff. Guilty (2015) stated that the company mission set by founding members and gives
company main objectives. Concerning vision, it provides a future picture of the company, and it
multiparameter patient monitoring, neonatal monitors, non-invasive blood pressure monitors and
others (2012), stated that Samsung at the 2018 Consumer Electronic show defined its vision for
Intelligent Internet broadcasting. It was further suggested Samsung show its capacity to advance
Lot adoption through the transparent, constant, and intelligent platform. Hyunsuk Kim CEO of
Samsung claims that lot should be as easy as clicking a switch. This progresses will assists
customer comprehend the benefit of seamless and easy linked life. Also, he mentioned that the
Vision of the company is to "Inspire the world, create the future." With this vision, Samsung
stimulates its group by taking advantage of its main strength, original solution, advanced
product, and technology. Furthermore, the vision of Samsung to reach $400 billion in revenue by
According to Shin and Kim (2015), Samsung new Mission Statement is “We will devote our
human resources and technology to creating superior products and services, thereby contributing
to a better global society." They further pointed out that Samsung Mission statement stresses
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technology and human resources. That is people who comprehend their social accountabilities,
who use their full capabilities to assist in creating a better future for everyone. Moreover,
Samsung willingly confesses that its final objectives to produce incomes so it can contribute to
social and economic progress. They further reported that Samsung Mission Statement
concentrated in improving its brand and becoming the leader in the future markets. It seems that
Samsung is going to change its standing of being an organization which observing another
producer of new technologies and demand and follows them. This was visible when Samsung
was accused of iPhone rip-offs which breached several patents (Shin and Kim, 2015).
Organization Structure
electronic brands in the world. The company works in Europe, Asia, and the Americas. It Main
office is in Gyeonggi-do, South Korea and hired 96,898 people as of December 31, 2015. It’s
further suggested that in 61 countries Samsung Company has plants and sales. Moreover,
Samsung companies have set up leadership comprising high capacity memory, the next-
According to Shin and Kim (2015), "Samsung turn into a compound management
scheme by using the western method of administration." Furthermore, he states that it has raised
its productivity by combining its products. Based on research of Shin and others the
management in the Samsung followed a stimulating direction in the organization. It hired more
workers and preserved a good quality by encouraging them with new motivations and new ways
According to Shin and Kim (2015), Samsung has different concepts in separating its
preemptive needs and critical exercises in the field administration. Additionally, it has
Company Analyses
Leadership character at the Samsung Company concentrated on the main choices and
people. The founder Byung- Chul Lee in 1960s ascended the significance of human resources.
He claimed that the main success of the company is its employees and they can define the fate
of the company (Shin and Kim, 2015). It further suggested that Samsung classifies quality
problems into the quality of output, staff and the quality of administration. It is a common belief
that the product quality directly influences the survival of a company in the market. Whereas,
Samsung has controlled according to the thought that improving the quality of employees and
management can improve the product and service quality. Based on Shin and Kim (2015),
research another quality of Samsung is making a significant decision at the correct time as
Samsung built Samsung electronics Express Belt, where units are interconnected with one
another so they can cooperate promptly. The time take to produce goods, create production
system, increase production can be decreased significantly in comparison to rivals due to fast
and regular communication amongst Production Sectors and Research and Development
Sectors.
Samsung is a valid example. Elements manufactured in the company are bought from outside
companies at the same time. This method improves productivity and cuts cost (Shin and Kim,
2015). They further acknowledged that Samsung Electronics did his accent on the business
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management framework of forecasting and preparing for future changes. The corporation has
dynamically attempted to increase business management speed via Global SCM system.
Marketing
According to Kotler and Keller (2012), Marketing Strategy is not easy, and it comprises
decisions of the product line, price setting, location for product sell and how much it should
spend on advertising. Morgan and Vorhies (2012), acknowledged that efficient execution
facilitates export demand and financial performance. Moreover, marketing capabilities play a
vital role in accomplishment in export venture operations. Kim (2017), states that advantage of
Samsung regarding its products is that customer trust on it due to the way it had performed in the
past years. Issues with its products have been insignificant. Kim study further stated that the
service that Samsung provides is very fast. As a result of the Marketing Mix of Samsung, one of
According to Shin and Kim (2015), due to the presence in diverse product categories,
Samsung has different pricing strategies. It required to divide the pricing strategy and match it
with the items that are used for. Kim (2017), the states Samsung smartphones are the market
leader regarding the feature Nad USP they provide. The new Samsung Note 3+ Gear is another
entrant in the market which is attractive for people. Therefore utilizes Skimming Price for this
items to obtain high value in the beginning before rivals overtake. After the item become old or
rival produced the same product, it decreases the cost immediately (Morgan and Vorhies, 2012).
Eric (2014), states that Samsung uses a different kind of promotions. As a company, it believes
in attracting customer through advertising and at the same time via sales promotion it pushes the
item to the consumers. Samsung uses diverse marketing strategies as well as gives numeral
offers and discount to bit its rivals. It further suggests that Samsung's Marketing mix is a good
example for marketers as this company is advancing as it has multiple products at once as all
these items may turn into income drivers for an organization. Moreover, Pull technique
Advertising
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Fedorenko (2012), acknowledged that Samsung Electronic uses print and mass media
advertising broadly. One of the most important media advertising was promoting Samsung
Galaxy S 3 device on a famous Jimmy Kimmel Live show. Also, cooperation with Fox channel
in the Us run throughout the National football league. Morgan and Vorhies (2012) suggested that
Viral marketing as well broadly utilized by Samsung. For instance, the new 60- second viral
marketing clip named as "Anticipation" is a successful effort to associate Samsung brand with a
sense of progress and a to associate Samsung Galaxy S6 with excitement and a sense of
achievement. In comparing to its rival Samsung utilizes marketing tool more widely (Fedorenko,
2012). It has been evaluated that Samsung Corporation only in 2013 had spent $4.6 billion on
sales promotion. It is essential to elucidate that this money is separate from marketing Budget.
Samsung official website, also comprise sales promotion advertising on cell phones, watches and
bundle offers.
Financial Analyses
Monea (2013), acknowledged Financial Analyses provides data for decision making and
assists external users as well as internal users. Pur & Horák (2015), stated financial analysis is
the engine utilized for assessing the productivity and economic status of organizations. The
financial analysis provides data which is required for decision making. The outcomes of financial
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analysis work are conditional to the quality, correctness, relevance, and efficiency of the
information gathered (Monea, 2013). According to Pur & Horák (2015), financial analysis is one
of the tools utilized by corporate management. By using specific procedures and methods, it
deals with evaluating the economic situation of a company and makes a complex assessment of
the financial situation of a company. It further suggested that financial analyses have to proceed
According to Pur & Horák (2015) Samsung Card is a financial service provider. The
company's product offering comprises credit cards, debit cards, and cards loan. The company
service comprises lease and rental services, cash advance services and fraud protection services.
Samsung Card offers it services to both, individual and corporate customers. The organization
shares its services and products via direct marketing channels, digital platforms classical
distribution channels. The headquarter office of Samsung Card is in Seoul, South Korea and it
has its presence in the US and Japan (Samsung card co., Ltd: Financial services - company
profile, SWOT & financial analysis,2016). Financial Services (2016), acknowledged Samsung
Card Company categorizes its business in three main divisions, Installment, Credit Card and
Leasing. Via the Credit Card Division, the organization provides credit cards to its customers.
Moreover, it offers commercials services that comprise credit card loans. According to Financial
services (2016), the company reported revenue of US$3,005 million during the fiscal year 2015
(2015). The company's revenue grew at a CAGR of 0.91% during 2011–2015, with an annual
decline of 6.24% over 2014. During 2015, the operating margin of the company was 11.63% in
comparison with the operating margin of 24.57% in 2014. In 2015, the organization recorded a
net profit margin of 10.11% compared to a net profit margin of 18.63% in 2014.
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the ratios for the organization during the last five years. The various ratios seen in the table are
ROE in which there are ratios of Profitability, assets turnover ratio and leverages are comprised,
and there is an average ratio of ROE is given. For the next, there is a Debt/ equity ratio for the
five years followed by the Net debt/equity ratio, and in the last column, there is overall profits
per share are provided. The ratios are counted from the balance sheet and income statements for
the last nine years of the organization. The ratios calculated are illustrated in the following table
Table1
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Chang (2015), asserted that Samsung Electronics integrity and ethic action are concentrated on
staff training and consideration of the Code of conducts worldwide, contributing a fair market
and legal operations so to evade discrimination and child labor. Based on Samsung Integrity
Highlights reports roughly 8,347 employees received training in 2009, amount of reports on
irregularities was only 417(Samsung C&T Corporation (000830) - alternative energy - deals and
alliances profile,2017). Lewin (2015), noted that Samsung corporation embraces a corporate
program which guarantees the ethical business practices, such as audit committee, audit systems,
Integrity Trainings, Cyber Audit. The most vital one is the Samsung Electronics global Code of
Social Responsibility
According to Visniski (2013), Samsung Enterprise takes very seriously being a part of society as
the main contributor. Citizenship is a Samsung social program, and it divided into many
branches:
welfares; Cultural and arts, and Volunteer services; Samsung started the Social
contribution crops in 1995 where its staff collaborated with their communities.
2. Companions for a better life: connecting people with their pets. the program comprises
the employee dog adaptation center; guide dog school; working dog breeding center; and
Risk Management
Fedorenko (2012), reasoned that it is essentially important for Samsung Enterprise to stay on the
top of threats and disaster, externally and internally with the advancement of new technologies
and the wrongdoing of others. He further suggested that risk management has become the main
priority of a company. Kim (2017), insisted that the Samsung corporation avoids both external
and internal financial and nonfinancial risk factors through its business area by having a wise
company system and routinely reviewing it. Lewin (2015), said that Samsung's Business
Continuity Plan is the emergency plan established to decrease possible damage to the
organization throughout the massive disaster. This plan is used to avoid huge catastrophes,
achieving targets for recovery and maintaining the performance of the business in case an
emergency can happen. For instance, a fire, explosions, and power outages are comprised in the
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emergency plan. Moreover, Samsung guarantees that their employees are conscious of these
risk.html
According to the Samsung official website it business spn across several countries all over the
world. Thus the company recognizes and analyze diversity in laws, regulations, and practice in
respective countries while running a business legitimately and ethically (Lewin, 2015).
Moreover, Samsung evolves and apply global personal data security policies to esteem the
privacy of its consumers and staff and to keep safe their personal information (Kim, 2017).
Samsung's aspirations to consistently control compliance and ethical risk are operated by
Samsung Global Code of Conduct and the Business Conduct Guidelines which direct all staff in
taking action (Monea, 2013). He further suggested that Samsung's Corporate Legal Office,
under the management of the CEO, works the Compliance team and Privacy Steering Committee
so to promote compliance control, and privacy Steering Committee helps top management n their
decision making procedure. Under this committee, every Business Division and Regional
Offices, dedicated to Compliance and Privacy Organization, are running respond to working
compliance administration and working compliance agent for local subordinate companies and
Samsung/sustainability/ethics/
According to Lewin (2015),Samsung unfolds its Business Principles to its suppliers, clients, and
both, external shareholders and staff via its ethics management websites, and supply a channel to
report any breach of ethical standards for its staff translated Kim (2013), speculated that
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Samsung reveals its Global Code of Conduct to our suppliers, customers, and other external
stakeholders as well as to its employees via its ethics management website, and provide a
channel to report on any violation of ethical standards. Visniski (2013), added that the
‘Employee Business Conduct Guidelines' that serve as the ethical standards for our employees
Samsung/sustainability/ethics/
According to Lewin (2015),Samsung unfolds its Business Principles to its suppliers, clients, and
both, external shareholders and staff via its ethics management websites, and supply a channel to
report any breach of ethical standards for its staff translated Kim (2013), speculated that
Samsung reveals its Global Code of Conduct to our suppliers, customers, and other external
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stakeholders as well as to its employees via its ethics management website, and provide a
channel to report on any violation of ethical standards. Visniski (2013), added that the
‘Employee Business Conduct Guidelines' that serve as the ethical standards for our employees
are translated into 15 languages comprising Korean. Applicable details are spread and shared
between all its workers all over the world via collective, online, and audio training suggested
annually or more. Also, separate Business Guidelines provided to suppliers, to set up transparent
business practice.
Visniski (2013), reported that Samsung's compliance program aspire to set up a compliance-
driven organization culture so to reduce the business risk that can happen because of price-fixing
or the violation on intellectual property rights and to take stronger accountability in the scope of
human rights, health, safety, and environment. Lewin (2015), wrote that the compliance program
Management System and IT system developed to control compliance- associated risks, provides
its area-specific policies and the specification of regional problem monitoring. Samsung's
Helpdesk is running to help its staff in receiving an individual request to professionals whenever
they have questions related to their work. According to Kim (2013), Samsung officially
announced its comprehensive privacy policy and advanced applicable policies which represent
region-specific conditions and local features. As a result of this efforts, Samsung's employees
Recommendation
The Samsung corporation should guarantee that it has a leadership model which
facilitates light information flows from the individual who decides the executors. When the
organization observes this, it will be easier to make an important decision and implement it
which will meet them at the edge of their competitors (Avoiloet, 204). The organization should
try to develop their management comprising diversity management. Many organizations, which
are which are aiming at winning the global market have the requirement of ensuring that they
besides, it is essential to adopt to proceed to succeed in the consumer electronics industry. This is
especially true in the case of Samsung, which is facing some of the most brutal competition.
Avoiloet (2014), noted that there are several changes which Samsung should take into
consideration making to keep its competitive advantage. First of all, Samsung has already started
implementing on a select of few products; raising the quality of their of their offerings. Samsung
has a rather similar pricing structure than Apple though the vast majority of their products do not
feel almost as "premium" as Apple. A rising emphasis on build quality could go a long way, a
fact that Samsung conscious of, considering its latest flagship phones has a striking resemblance
to the iPhone. Though this is also one of Apple's powerful areas, thus it can be hard to remain
Kim (2013), countered that second choice that Samsung has to set apart itself from
such close competition as Apple and concentrate on reducing costs to compete more directly
with Dell and HP companies. He further suggested that Albeit they may not be able to reduce
the prices as much as of these organizations, they own most of their supply chain. Thus they
should have no issue pricing somewhere in the middle. Undoubtedly, the average customer
would be splendidly willing to spend a lit a bit more on the Samsung phone unlike a comparable
phone made by a lesser-known company. Presently Samsung is performing well in the television
market. Although they charge a premium, TV is one of the divisions where Samsung's quality
Conclusion
After achieving top position by developing for the last years, Samsung was in a very good
position. It utilized quality leadership in achieving the huge success it has in the years. Apart
this technological development id did in the past 30 decades in the mobile world is unbelievable.
As everyone assumed that Samsung is a company that provides reasonable mobile handsets it
also comes with premium handsets by providing its creativity in the area of innovation.
Moreover, its efforts in the designing new parallel systems and also factories with structured
assembling describes its strategy to maintain premium quality to the products. This how
Samsung from the past step by step increased and topped competitive word. To respond to the
comprising digital television, mobile handsets, and display. As only standardization patent
holders can obtain a competitive advantage in this area, Samsung participated in international
expert forums and meetings. Moreover, it updated technology roadmaps regularly and
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https://www.samsung.com/us/aboutsamsung/sustainability/ethics/
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