A STUDY OF TEAM DYNAMICS IN ORGANISATIONS

PROJECT REPORT
On

A STUDY OF TEAM DYNAMICS

IN ORGANISATIONS
MASTER OF MANAGEMENT STUDIES

Submitted By:

Under the guidance of:

Batch: 2017-2019

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WILLIS TOWERS WATSON

 A STUDY OF TEAM DYNAMICS IN ORGANISATIONS

INTRODUCTION
Team Dynamics
A team is a group of people who use their complementary skills to
achieve a common goal and for which they are collectively
accountable. To be effective people need to work together toward a
common goal in a coordinated and cooperative way. Therefore,
you could say that team building is a systematic process designed to
improve working relationships and team functioning such as problem
solving, decision making and conflict resolution that enables the group
to overcome any goal blocking barrier.
Team dynamics are the unconscious, psychological forces that
influence the direction of a team’s behaviour and performance. They
are like undercurrents in the sea, which can carry boats in a different
direction to the one they intend to sail. Team dynamics are created by
the nature of the team’s work, the personalities within the team, their
working relationships with other people, and the environment in which
the team works.
The term “team building” has become a buzzword in recent years. In
terms of corporate development, team-building exercises are important
not for the immediate experience of the activities performed by the
team, but also for the group skills, communication and bonding that
result. Team-building programmes provide realistic experiences that
empower individuals to contribute to common goals.
The success of most organisations depends on the ability of individuals
to build effective teams. The main goals of team-building are to
improve productivity and motivation. Taking employees out of the
office helps groups break down political and personal barriers,
eliminate distractions, and have fun. The benefits of team-building
programs are so significant that many corporations have incorporated
teambuilding strategies into their standard training curriculum.
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WILLIS TOWERS WATSON

 A STUDY OF TEAM DYNAMICS IN ORGANISATIONS

Willis Towers Watson

Willis Towers Watson is a global multinational risk advisor, insurance

brokerage and reinsurance company with its headquarters in the Willis
Building in London. It is the world's third-largest insurance brokerage
company when measured by revenues. It operates in more than 140
countries and has a workforce of more than 40,000 employees.
Willis Towers Watson was formed as a merger of
equals between London based Willis Group Holdings plc and US
based Towers Watson & Co. It acts as a broker between the ceding
company and the reinsurance company. The company that purchases
the reinsurance policy is called a "ceding company" and the company
issuing the reinsurance policy is referred simply as the "reinsurer".
Willis Towers Watson is sponsor of The Willis Resilience Expedition,
a scientific program in Antarctica to better understand our changing
climate and build resilience to weather-related risk. John Haley is the
CEO and James McCann is the Chairman of the company.
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WILLIS TOWERS WATSON

 A STUDY OF TEAM DYNAMICS IN ORGANISATIONS

Need for the study

 To understand the importance of team building in an
organization.
 To determine whether team dynamics plays an important role in
the overall performance of the company.

Objective
 To study the effectiveness of the team.
 To determine the team building initiative by the company.
 To determine the factors affecting team performance.

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 A STUDY OF TEAM DYNAMICS IN ORGANISATIONS

Data Collection
The data collection method used to collect the data was Questionnaire
method.
Questions asked-10 questions
Sample size-10 members

Person Contacted-Mrs Lucy Coutinho

Designation-Team Leader
Department-Reinsurance

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 A STUDY OF TEAM DYNAMICS IN ORGANISATIONS

Data Analysis
According to the responses of the team members, the following data
is provided:

Analysis
The responses show that while 60% of the employees agree that the
team’s objective is clearly understood by them, there is still some
ambiguity regarding the objectives among the remaining team
members. It is important for a team to have a clear vision and a
specific target to achieve. Defining and understanding the team’s
objective helps in increasing the overall efficiency of the organisation.
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Analysis
The above responses show that the company undertakes various team
building activities in order to increase the co-ordination among the
team members. However, there are few employees who feel that the
activities conducted currently are not sufficient. Conducting various
team building activities is of utmost importance as such activities
develop team spirit among the team members thereby increasing the
co-ordination among them. 7
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WILLIS TOWERS WATSON

 A STUDY OF TEAM DYNAMICS IN ORGANISATIONS

Analysis
From the responses above we can observe that majority of the
employees agree that the leader is chosen based on his/her capabilities
and performance. However there are a few who do not agree on the
same. A leader should always be selected on the basis of his / her
merits and achievements. Partiality and biases should be strictly
avoided while selecting a leader.
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Analysis
The responses show that there is a lack of co-operation and support
among the team members. Support and a sense of belonging in a
workplace can contribute greatly to job satisfaction. Helping one
another and working together to achieve the objectives also builds
trust among the employees. All these factors help the organisation
achieve its objectives in an efficient manner.
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Analysis
It can be observed that majority of the team does not feel that they are
involved in decision making process. This means that most decisions
are usually taken by team leads with the respective manager thereby
making the team feel that they are not active participant in the
decisions made. Including the employees in the decision making
process will increase the level of motivation among them which will
eventually contribute positively to the organisation’s productivity and
efficiency.

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 A STUDY OF TEAM DYNAMICS IN ORGANISATIONS

Analysis
The responses show that there is more focus on the individual goals
rather than the team goals. Both individual goals and team goals are
of utmost importance. Agreement of individual goals with the team
goals is vital for the organisation. The closer the individual goals and
objectives are to the team’s goals, the greater will be the
organizational performance.

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Analysis
From the responses received 50% of respondents strongly disagree
and only 10 % agree that distribution of work is fair and even among
team members. Here the team members feel that the work is not
distributed evenly and some feel that they experience greater work
pressure compared to others in the team.

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Analysis
Here we can see that 80% of the respondents agree that employees are
recognized and rewarded based on their performance. The company
has a healthy culture of rewarding employees for their hard work and
performance which keeps them motivated and increases productivity
of the team.

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Analysis
Here we can see that 50% of respondents agree that team adapts to
changes quite well and 50 % are neutral. Only half of the team
members are open to changes and ready to adapt them into their daily
activities whereas the rest are reluctant to do so.

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Analysis
Here only 50% of respondents agree that proper training is given to a
team member if he/she is found inefficient which says that in the team
if a team member is found to be inefficient, the training given is not
up to mark or appropriate which may affect the efficiency of the team.

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Findings
 Some of the employees are of the view that there is lack of
support and co-operation among the team members.
 Only few team members agree that they are involved in the
decision making process.
 Majority of the employees are of the view that the distribution
of work is not fair and even among the team members.
 Almost all the employees agree that they are recognized and
rewarded based on their performance.
 Only half of the employees agree that proper training is given to
the inefficient employees.

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 A STUDY OF TEAM DYNAMICS IN ORGANISATIONS

Recommendation
1. Team members should be involved in decision making process
so that they feel valued and motivated.
2. More team building activities should be conducted to enhance
co-operation among the team members and thus they feel
supported.
3. Team lead should ensure fair and even distribution of work
among the team members so that work pressure is not
concentrated on few members while others show no
contribution.
4. Timely training should be given to the team members to
enhance efficiency and keep them motivated.

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Conclusion
The project analysis about team dynamics in organization shows how
a team works in Willis Towers Watson. I did this analysis by asking
questions about team building and leadership to the employees.
Team building is one of the foundations of organizational
development and it’s very important to enhance the qualities of
individuals to work in a team. It also strengthens the bond among the
employees and they feel motivated to work and achieve the targets.
Some kind of team building activities must be undertaken from time
to time to encourage the team members to work hard and effectively.

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