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About Garnier
By Amy Cocke, eHow Contributor
Garnier is a worldwide company affiliated with 29 other brands owned by L'Oreal. As of
2009, Garnier has three product lines concentrating on helping consumers with personal
appearance. Garnier offers skincare, haircare, hair color and styling products, which are
distributed in 16 countries.
Company
1. The first Garnier product was made by Alfred Garnier in 1904, a hair tonic.
The full company name, Laboratories Garnier, originated in the 1920s as a
producer of haircare products made with organic ingredients. Garnier
continues that mission today, as all of its products are made with natural
ingredients. The L'Oreal Group has owned Garnier since 1965.
L'Oreal
2. L'Oreal, based in France and the United States, has been in operation
since 1909. It now owns five divisions including Garnier. L'Oreal has a focus
on research, especially studies in sustainable development, with research
centers on three continents.
Products
3. Garnier currently has three product lines: Fructis, Nutrisse and Nutritionist.
Fructis, started in 1996, is the Garner line of haircare and styling products.
Nutrisse, Garnier's hair color line released in 2002, was originally called
Natea when it debuted in 1998. Natea wasn't as successful in the United
States as in Europe, hence the name change. Garnier started selling
Nutritionist, its skincare product line, in 2005.
Innovation
4. Besides introducing Alfred Garnier's hair tonic in 1904, when people still
used soap on their hair, Garnier has been the first to produce sun-care items
(in 1936) and the first to make a permanent home hair color (in 1960). Today
Garnier is the number-one brand in Europe using natural ingredients.
Research
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References
• Garnier USA
• L'Oreal
• L'Oreal USA
Jean-Paul Agon,
Chief Executive Officer
Production
Forests represent an authentic natural capital for humanity today and for the future.
Packaging
Packaging plays a major role in the sustainable growth of L’Oréal's brands, serving many
important needs in product distribution and storage, brand recognition and consumer use.
L’Oréal has made significant progress in reducing the environmental footprint of its
packaging in recent years.
Sustainable packaging
Packaging innovation at L’Oréal is focused on eco-design, weight and volume
reductions, new materials and technologies, recycled content, and lifecycle evaluation.
Our approach is based on "Respect, Reduce, Replace":
Materials selection
L’Oréal designs its packaging to be proportionate with the product, maximising
performance and taking use and recycling into account. We limit the types of material we
use so that packaging can be recycled using existing facilities.
L’Oréal does not rely on the notion of "biodegradability". This is not compatible when
applied to packaging, and packaging material commonly described as "biodegradable"
currently falls short of the required performance and quality standards.
BACKGROUND
Before World War II, packaging was used primarily to surround and protect
products during storage, transportation, and distribution. Some packages were
designed with aesthetic appeal and even for ease-of-use by the end consumer, but
package design was typically left to technicians. Since the beginning of the
Industrial Revolution in the mid-1800s, the "build it and they will come" maxim
had prevailed. After World War II companies became more interested in
marketing and promotion as a means of enticing customers to purchase their
products. As a result, more manufacturers began to view packaging as a way to
lure buyers.
The importance of consumer packaging was elevated in the United States during
the late 1970s and 1980s. Rapid postwar economic expansion and market growth
waned during that period, forcing companies to focus increasingly on luring
consumers to their product or brand at the expense of the competition.
Package design became a marketing science. And, as a new corporate cost-
consciousness developed in response to increased competition, companies began
to alter packaging techniques as way to cut production, storage, and distribution
expenses. Furthermore, marketers began to view packaging as a tool to exploit
existing product lines by adding new items and to pump new life into maturing
products.
PACKAGE DESIGN
Consumer packaging serves to contain and communicate. A product's "packaging
mix" is the result of several requirements that determine how a package
accomplishes those two basic functions. Robert D. Hisrich identified eight major
package requirements that dictate the mix. A package must: protect the product,
be adaptable to production-line speeds, promote or sell the item, increase the
product's density, help the consumer use the product, provide reusable value to
the user, satisfy legal requirements, and keep packaging-related expenses low.
Two classes of package design criteria are: functional requirements and sales
requirements.
FUNCTIONAL REQUIREMENTS
Package design must meet five groups of functional criteria: in-home, in-store (or
warehouse), production, distribution and safety, and legal. In-home
requirements usually dictate that packaging be easy to use and store, remind
users when and what to repurchase, reinforce consumers' expectations of the
product, and tell them how to safely and effectively use the product. In addition,
increasing numbers of consumers expect packaging to be recyclable and
environmentally sensitive.
In-store criteria require that packaging attracts attention on the shelf, instill
confidence in the buyer, identify the product or brand and differentiate it from
the competition, communicate benefits and uses, and entice customers to actually
purchase the item. The product must also be easy for retailers to store and stock
on the shelves or the floor, and simple to process at a check-out counter or other
final point of distribution. For instance, packaging that is oddly shaped and takes
up a large amount of space may draw attention, but it may also be shunned by
mail-order sellers concerned about shipping costs or space-conscious store
retailers.
The fifth basic group of packaging requirements is laws and legislation. Various
federal laws have been passed to protect consumers from misrepresentation and
unsafe products. For instance, some laws require that containers for potentially
dangerous goods, such as gasoline or drugs, be stored in specially constructed
containers. Other laws forbid producers from misrepresenting the product
quality or quantity through misleading packaging. Perhaps the most influential
class of laws that affect packaging, however, is that related to labeling.
PRODUCT LABELING.
The label is the text printed on a product package or, in the case of items such as
clothing, attached to the product itself. Legally, labels are all written, printed, or
graphic material on the container of products that are involved in interstate
commerce or held for sale. The main body of legislation governing packaging and
labeling is the Fair Packaging and Labeling Act of 1966. It mandates that every
product package or label specify on its "principal display label" (the part of the
label most likely to be seen by consumers): (1) the product type, (2) the producer
or processor's name and location, (3) quantity (if applicable), and (4) number
and size of servings (if applicable). Furthermore, several restrictions apply to the
way that the label is displayed. For example, information required by the act
must be in boldface type. Also, if the company is not listed in the telephone book,
the manufacturer's or importer's street address must be displayed.
Other information required by the act relates to specific foods, toys, drugs,
cosmetics, furs, and textiles. For instance, under the act, labels for edible
products must provide sodium content if other nutritional information is shown.
They must also show ingredients, beginning with the one of highest quantity and
descending in order. Certain food items, such as beef, may also be required to
display qualitative "grade labels" or inspection labels. Likewise, "informative
labeling" may be required for products such as home appliances. Informative
label requirements mandate information about use, care, performance capability,
life expectancy, safety precautions, gas mileage, or other factors. Certain major
home appliances, for example, must provide the estimated cost of running each
make and model for one year at average utility rates.
Congress passed significant new labeling legislation in 1990, the Nutrition
Labeling and Education Act of 1990, that became effective in the mid-1990s. This
act is intended primarily to discourage misleading labeling related to health
benefits of food items. Specifically, many package labels subjectively claimed that
their contents were "low-fat," "high-fiber," or possessed some other health virtue
when the facts indicated otherwise. Basically, the new laws require most food
labels to specify values such as calorie and cholesterol content, fat and saturated
fat percentages, and sodium levels.
SALES REQUIREMENTS
In addition to functional requirements, product packaging must be designed in a
way that will appeal to buyers. The four principal merchandising requirement
areas are: apparent size, attention drawing power, impression of quality, and
brand-name readability.
Readability, the fourth basic sales requirement for successful package design,
means that the package must be extremely simple and easy to read. This is of
paramount importance for products such as breakfast cereal that are shelved next
to numerous competing brands and products. If the package attempts to convey
too many messages, it will likely fail to connect with the consumer. Because of the
mass of buying choices, buyers typically do not take time to absorb messages on
packaging, with the possible exception of high-priced specialty items. Among
other guidelines, letters or logos should be large and printed in the same type
style as that used in complementary print and television advertising. The
requirement of readability contributes to the difficulty in packaging completely
new products.
PACKAGING STRATEGY
Packagers and researchers of consumer perception, such as Mona Doyle, contend
that packaging began to play a greater role in selling products during the 1990s.
They argue that companies can no longer rely solely on advertising to
communicate information about packaged products to consumers. Instead,
packaging has taken on a greater share of this responsibility. With scarce shelf
space in stores, packagers must provide packaging that differentiates a company's
products from its competitors or packaging that simply catches the eye of the
consumer, especially for new products.
Indeed, just as ease-of-use and readability are elements of the strategic packaging
mix, packaging has become an even more important part of a company's strategic
marketing mix. Most packages for consumer products are designed for one of
three purposes: (1) to improve the packaging of an existing product, (2) to add a
new product to an existing product line, or (3) to contain an entirely new product.
Even small packaging changes for established brands and products typically
require careful consideration, since millions of dollars are often at risk if a
company alienates or confuses customers. In 1988, for example, the Adolph
Coors Co. changed the words "Banquet Beer" on its beer container labels to
"Original Draft." Although the label change was generally successful, sales
dropped in southern California and west Texas, the two regions where Coors beer
had been sold since the 1940s. Many customers there were confused by the
change and assumed that Coors had altered the product. Coors changed the label
back to "Banquet Beer" in those two areas and sales recovered.
The third impetus for package design is the need to generate housing for an
entirely new product. This is the most difficult type of packaging to create
because it often requires the designer to instill consumer confidence in an
unknown product or brand, and to inform the buyer about the product's uses and
benefits. Packaging for products and brands that are entirely new to the
marketplace require the most education, and are therefore the most challenging
to develop. In contrast, packaging for goods that are entering established product
categories require less education, they must, however, overcome established
competition. In general, packaging strategies for such products entail mimicking
the packaging of leading products, which helps to assure the buyer that the
product is "normal." For instance, packaging strategies of salad dressing, soda,
eggs, toothpaste, and milk are all similar.
The initial launch was successful and Deep Fries soon cultivated a small group of
loyal customers. Nevertheless, sales growth failed to meet projections. Consumer
research showed that the Deep Fries package succeeded in conveying a premium
image but had failed to inform customers of the benefits of Deep Fries. In fact,
many customers had purchased the product simply because of the quality of the
packaging. Other would-be customers never tried the product because they were
unable to justify its high price. Those that did buy the product realized its
benefits, were satisfied, and continued to buy.
Ore-Ida developed two new packages and eventually selected one that proved,
through market tests, to achieve the desired sales growth. Its new package
changed the quote "Deep Fried flavor and crispness without deep frying" to "The
Self Sizzlers, they make your oven work like a deep fryer." In addition, the Ore-
Ida name was replaced with Ore-Ida's parent company name, H.J. Heinz Co.,
which served to soften the expensive, premium image. The phrase "Heinz, Self
Sizzling Deep Fries" was also added to the package. The product eventually
captured a loyal groups of customers characterized as working women who
habitually purchased the best, most convenient products