Human Resource Management

Report on
My Dream Job

Submitted to: Submitted by:

Prof. Neeraj Kumar Mohit Sharma (271035)

Dec, 2018
Contents

Particulars Page
Number

Introduction 3

The position and the firm 3

Job analysis: Interview 4

Competency mapping: Skill Matrix 4

Job Description and specification 4

KSAs you need to develop to be ready for your dream job 6

Matrix 8

Appendix-1 Questionnaire 9

References 11

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Introduction
A job is a place where you learn, you implement and you grow. Hence
working in a great organization is everyone’s dream. But what will be the
scope of the learning will be subjective of at which position you are
working, what are your roles and responsibilities and what is the job
description.
All these factors together makes a job. But this area is so diverse that even
a single responsibility change may lead to a total change in the scope of
your job. And you may land up in the wrong job and additionally in a
wrong company.

The Position and the Firm

As Job role and the firm in which you are working in, plays a major role in
the future growth and long term plans, so I aspire for Fiserv India and role
will be Business Analyst.
Why Fiserv?
Whether you join Fiserv on their Sales & Marketing, Engineering, Finance,
Human Resources or any other function, you’ll get to the heart of one of
Fiserv’s key business areas. You could become part of a local or an
international development programme but either way you’ll begin to
understand the core workings of the world’s leading Nutrition, Health and
Wellness Company. And as Fiserv is a diverse business with a global mind-
set, you’ll see how Fiserv, benefit from different cultures and new local
perspectives.
Why Business Analyst?
‘Business Analyst’ or BA, as the name says it all, analyses the purposes and
needs of the client in order to help to develop the software which will
allow the business to grow rapidly, to effective, coordinated and hence,
more successful.
Business Analyst’s role is most critical in the Information Technology sector
industry today. In fact, a BA is a must in a team where the business
requirements are to be understood. A business analyst bridges the
understanding gap between the business operations and software
technology to fulfil the requirements and assist to develop the product
better.

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Job Analysis
In order to get a Glimpse about the required KSAs for the job, I contacted
Mr. Vikas Yadava who is currently working with the organization from last
10 years and is working as Senior Business Analyst at Fiserv. The basic
methodology that I have adopted is that I have asked him several
questions (Questionnaire) regarding the job responsibilities and the KSAs
required for this position. I also asked him about the work culture of
Fiserv.
Also, I have looked on the web portal like o-net as suggested. I have
included the information from these portals as well in the report.

Competency Mapping
Competency mapping plays a major role in the demonstration of the
candidate which make him perform well. Hence competency mapping is
essential to create Highly Strategized job descriptions and also helps to
build the performance management process for the measurement of the
candidate’s performance and reward.
Method that I have used here for Competency Mapping is: Skill matrix.
As per each of the competency mapping, I have rated Business Analyst
profile, on the scale 5 to 1 where 5 is the Highest and 1 be the lowest.

Job Description
After analysing all the inputs from Mr. Gaurav and other online portals, I
have concluded following as the major components of job description for
Business Analyst:

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Tasks:
• Will work closely with Development and Client team
• Be responsible for the management of data stack for the company
• Understanding of features implemented by the developers and telling
the clients the real usage.
• Understanding complex features, divide it into small independent
features.
• Defining, analysing and communicating key metrics and business
trends to the management teams
• Taking in account the business requests from the Top management
and Deriving insightful information
• Building deep understanding of how Business and Systems are
working
• Building and deploying analytical models to resolve business
problems
• Evaluating the organization's use of technology and recommend
improvements such as hardware and software upgrades
• Provide client with functional support for software related problems
Technology Skills:
The following technical skills or software knowledge is required by a
Business Analyst to perform their day to day tasks:
• Access software like Citrix; Mac HelpMate
• Application server software like Microsoft Windows Server; Oracle
WebLogic Server Hot technology
• Backup or archival software — Veritas NetBackup Hot technology
• Calendar and scheduling software — Microsoft Entourage
• Content workflow software —JIRA Hot technology
• Office suite software like Corel Office Suite; Microsoft Office Hot
technology
• Operating system software like Linux Hot technology ; Red Hat
Enterprise Linux Hot technology ; UNIX Hot technology
• Presentation software like Microsoft PowerPoint

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 • Web platform development software like Apache Tomcat Hot
technology ; JavaScript Hot technology ; PHP: Hypertext
Preprocessor Hot technology ;
• Word processing software like Apple iWork Pages; Microsoft Word

Job Specifications:
Knowledge:
The following knowledge are required by a Business Analyst to perform
their day to day tasks:
• Computers— Knowledge of computer hardware and software,
including applications, programming and handling databases.
• Customer Service —Customer’s needs assessment, meeting quality
standards for the services and evaluation of customer satisfaction
are part of it.
• Management — Knowledge of management principles for strategic
planning, resource allocation, human resources modelling,
leadership technique etc.
• Engineering and Technology — Applying principles and procedures to
the design and production of various goods and services is part of
it.
• Education and Training — Knowledge of curriculum and training
design, teaching and instruction for individuals and groups
• Design — Knowledge of various design techniques, tools, and
principals involved in precision technical plans

Skills:
The following skills are required by a Business Analyst to perform their day
to day tasks:
• Critical Thinking — using logics and reasons to identify the SWOT of
the solutions, recommendations or approaches to the issues.
• Active Learning —Forecasting of new solution for both current and
future problem-solving and decision-making
• Time Management — Managing One's own time as well as the time
of others.

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 • Coordination — Maintaining coordination between various business
units and different level of hierarchies
• Writing — Effective written communication

Abilities:
The following abilities are required by a Business Analyst to perform their
day to day tasks:
• Inductive Reasoning & Deductive Reasoning — The ability to apply
general rules to specific problems to produce answers that make
sense
o The ability to combine pieces of information to form general
rules or conclusions
• Oral Comprehension & Written Comprehension — The ability to
listen to and understand information and ideas presented through
spoken words and sentences.
o The ability to read and understand information and
ideas presented in writing

JOB SPECIFICATION
Experience and Qualification Required
• Two years of experience in IT sector
• MBA in IT
• IT experience in similar domain is preferable

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 SKILL MATRIX

Level of Technical Relevant Decision Interpersonal Leadership Planning Industry

Proficiency Expertise Experience Making Skills Skills and Knowledge
Skills Strategy
Skills
1 1 1 1 1 1 1 1
2 2 2 2 2 2 2 2
3 3 3 3 3 3 3 3
4 4 4 4 4 4 4 4
5 5 5 5 5 5 5 5

I have rated Business Analyst profile, on the scale 5 to 1 where 5 is the

Highest and 1 be the lowest.
The red coloured boxes display level of proficiency needed for the job.

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 APPENDIX 1: QUESTIONNAIRE
Q1. What is your role as Senior Business Analyst in Fiserv?
Answer1: As you know, Fiserv is an organisation which makes software
products for financial organisations. I am working as BA for multiple
products of Fiserv. I am basically involved in the T-Shirt Estimation,
Features grooming, Client weekly calls and others. BA is the point of
contact for any business requirement and BA is the one acting as a bridge
between the clients and software development teams.
Q2. Can you tell the basic tools knowledge that are required for BA?
Answer2: Fundamental knowledge about different technical and functional
domains of the software products. Also apart from it involved in handling
DB schemas of clients (eg. Oracle, SQL Server). Report writing, PPT, Excel
skills and Documents creation are the additional basic tools for BA.
Q3. What Qualifications are preferred for the role Business consultant?
Answer3: There is no as such qualifications barrier. But it is preferred
mostly that an MBA graduate should be a BA. But still B.Tech. or B.E.
people can also apply depending upon their domain knowledge.
Q4. What are the key competencies needed for this job and the key
proficiency level needed for each competency?
Answer4: It has been already discussed in Skill Matrix
Q5. What are the (KSA’s) that are needed for the role of BA?
Answer5: A BA analyst needs to have the basic knowledge of the domain,
how client is using the product. There is sometimes problem of cultural
barrier, which needs to be resolved. Creativity is required for the future
grooming meetings. Common sense, IQ and ‘Call of Duty’ are the utmost
important qualities.
Q6. With whom the BA interacts the most and who are the other people
in the list?
Answer6: All the customers, On-Site and Off-Site team, Customer support
group and the development team. Mostly I have to interact with the
customers.
Q7. Does the role of BA involves a lot of Analytical problems or it is
mostly predictable?
Answer7: It really depends. If you are in future grooming team, then you
have to be more analytical, more logical and more supportive. It becomes

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non predictable at all. But if you are the Third-tier team then it’s even
more complex for developers but lesser for BA.
Q8. How do you come across the need for the new product or software?
Answer8: Mostly client needs are taken in to consideration while taking
decisions related to new product of feature. If the demand is visible then
an estimation is done to find out the profitability of the product and hence
this ides is rejected or accepted
Q9. What are your views about the growth opportunities for Business
Analyst?
Answer9: Well, you can say that the growth here is very much visible. You
will soon see yourself on-site if you are working really well. Also it depends
upon the project you get. All the Best!!!

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 References
1. Vikas Yadava, Senior Business Analyst, Fiserv India (+91-9717040210)
2. Job Portals like Naukri, LinkedIn
3. https://www.knowledgehut.com/blog/business-management/underlying-
competencies-for-business-analysts
4. https://www.onetonline.org/link/details/11-3021.00
5. Urkund Link:
https://secure.urkund.com/account/home/gotodownload/45558102-370739-
949857

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