Tiffani Brown

Medical Esthetician & Nursing Student

Contact Summary
647.876.4008 Student: Durham College; Registered Practical Nursing (2019-2021)

173 Ice Palace Crescent Career: Medical Esthetician; Account Executive; Market Trainer &
Oshawa, ON Sales Specialist; Management.
L1L 0H2 Education: Durham College; George Brown College; St. Lawrence College

tiffani.defreitas8@gmail.com

www.linkedin.com/in/-tiffani-brown-

Education
Durham College: Pre-Health Science 2018, Practical Nursing 2019-2021
St. Lawrence College: Certificate - Esthetics: 2010 – 2011; Certificate - Hairstyling: 2008 - 2010

Skills
Medical esthetics; spa management; education and training; account management;

treatment/procedure consultation and follow-up, customer service/experience; managing (Medical &

Treatment) filing systems; insurance receipt management; inventory and service management;

booking/schedule management; cash handling, opening and closing facility.

Accomplishments

Maintained 91% average: Pre-Health Sciences (Durham College 2018)

-Early Acceptance to Registered Practical Nursing. Start date: 01/2019

Passion for Clients Award (Sephora 2014)

Passion for Clients Award (Sephora 2013)

Teamwork Award (Sephora 2013)

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Knowledge and Expertise Award (Sephora 2012)

C.O.S.A. - Cosmetics Outstanding Service Award: Nominated two years in a row

Certifications & Participation

First Aid, CPR + HCP (Health Care Practitioner) Certification

Participation: Durham College; Open House Volunteer (2018, 2019)

Participation: Durham College; Project Lord Ridgeback Training exercise: for Health Sciences/Justice/EMS

students & staff )

Work Experience

Medical Spa Manager: Fresh Touch Spa - Ajax, ON – 10/2017 -02/2018

Administrative: recreating online and physical filing systems, inventory management and ordering, service

management, pricing reviews, booking, schedule management, cash handling, Insurance Receipt

management, client file management, follow-ups and reminder calls; opening and closing.

Marketing management: creation of campaigns, sales and promotions, updating social media platforms;

creating business cards, referral programs and card design, flyer and online advertisements.

Employee management: scheduling, educational enrichment programs, incentive programs, updating and

maintaining general esthetic skills, and product/service/laser machine techniques.

Account Executive: Dr. Brandt skincare - Toronto, ON, 12/2015 – 10/2017

Sales: Drive sales through education; interpret weekly/monthly/quarterly reports to analyze trends, overall

performance and develop strategic plans; Create and direct events and new product launches; strengthen

brand and retailer relationships by partnering with Sephora Management to identify needs for store sales
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growth; generate brand awareness, and recruit new clients; keep exiting clientele engaged with the brand

and products

Education/Training: Demonstrate strong skincare skills with the ability to flex to the needs of all clientele;

Develop selling and service skills of store teams through hands on demonstration and coaching; alter and

personalize training to new and veteran staff to resonate with all individuals

Market Trainer & Sales Specialist - Algenist Skin Care – 11/2014 – 12/2015

Sales: Drive sales through education; identify key business drivers/best practices critical for growth; Track

and report sales on a weekly basis; diagnose and address the needs of individual stores; Conduct impactful

events that drive sales, generate brand awareness, and recruit new clients; keep existing clientele engaged

with the brand

Education/Training: Store training visits, regular support shifts; Ensure new hire/veteran staff on-boarding,

and regular updating on product knowledge; Develop sales and service skills for stores; Alter/personalize

training to resonate with each cast member

Medical Esthetician - Trinity Medispa & Wellness - Toronto, ON – 05/2014 – 11/2014

Services: manicures and pedicures with basic and gel color; full body waxing; facials; face, body and scalp

massage; skin tightening, facial/body contouring (Reaction machine); body sculpting (Venus machine);

microdermabrasion/ultrasonic microdermabrasion; peels.

Daily: proper hygienic/sanitation and sterilization procedures; consultations and follow-ups, product

education.

Skin Care Lines: Dermalogica, Vivier, Skin TX, Anointment, OPI, CND.
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Administrative: Maintaining filing system, handling confidential client information and insurance invoices;

reminder/follow-up calls, scheduling; cash handling, opening and closing facility.

Elevated Skin Care Consultant: Sephora - Toronto, ON- 09/2011 – 05/2014

Customer Service: Providing analysis of skin on client's face, body and scalp; prescribing products/lines and

applying them to clients; educating clients on products for skin and hair; Cash handling, client registration

and record maintenance; Visual merchandising, stock management, weekly and yearly inventory;

Skills: DIC (Director in Charge floor/stage management) training; Brand Ambassador: Estée Lauder 04/2013

- 05/2014; Management experience for up to 50 employees at once; Elevated skin care cast training and

workshops.

Skin Care Lines: Dr. Brandt, Algenist, Ren, Perricone MD, Dr. Dennis Gross, Peter Thomas Roth, Dior,

Lancome, Shiseido, Clinique, L’Occitane, Josie Maran, Ole Henriksen, Boscia, Philosophy, Kate Somerville,

Tatcha, Tata Harper, Sunday Reily, First Aid Beauty, Jurlique, Caudalie, Fresh, Murad, Clarins, La Neige etc.

References Upon Request