Kamlesh Thirwani

Lord Shiva Paradise, E-Mail ID : kamal_18_max@yahoo.co.in

Holy cross road, D.O.B : 31st May 1987
Kandivali (W), Mumbai: 400 067 Contact No: + 91-84240 48700

Objective:

Looking forward to a responsible position, which I will utilize and build my skills and experience, in turn enabling me to
contribute to the growth of the organization. Wish to work in a competitive environment where I can put my experience
and personal attributes for the growth of the organization.
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 Present Employment :
Company : Digi1 Electronics
Worked : From April, 2016 to till date

Designation : Cluster Manager

Key Responsibilities

 R

Company : DIGI1 Electronics

Worked : From Feb, 2013 to April 2016

Designation : Branch Manager

Key Responsibilities

 Preparing promotion materials and displays

 Maintaining statistical and financial records
 Dealing with customer queries and complaints
 Overseeing pricing and stock control
 Maximizing profitability and setting / meeting sales target, including motivating staffs to do so
 Managing budgets
 Liaising with Head office

 Previous Experience :
Company : DIGI1 Electronics
Worked : From April, 2012 to Feb, 2013

Designation : Asst. Branch Manager

Key Responsibilities

 Managing all the sales related activity of the company.

 Previous Experience :
Company : Café Coffee Day

Designation : Asst. Store Manager

Total Experience : March, 2010 to April, 2011

Job Responsibility:

 Handling Mobiles and IT Dept Defective Products.

 Handling complex and escalated customer service issues.
 Review customer complaints.
 Track customer complaint resolution.
 Plan, prioritize and delegate work tasks to ensure proper functioning of the department.
 Analyze relevant data to determine customer service outputs.
 Monitor accuracy of reporting the data base information.
 Identify and implement strategies to improve quality of service and productivity.
 Co-ordinate and manage customer service projects and initiatives.
 Co-ordinate with Customers and Branches.
 Handling Defective queries and forwarding the message to company service center and resolving customer
issue as soon as possible.
 Resolving any queries from sales executive, branch managers and company person’s.
 Ensure the necessary resources and tools are available for quality customer service delivery.
 Preparing Logistics Report.
 Preparing weekly & monthly MIS Reports.

 Achievements : My biggest achievement in DIGI1 – In due course of 7 years I have being promoted from
Asst. Branch Manager to Branch Manager and there after again promoted to Cluster Manager after my 1 year
review. I have got an opportunity in excelling my work skill in different role within the same organization.
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Education Qualification:

Sr.No Exam Year of Class Board of Completion

Passing Obtained
1 B com

2 HSC

3 SSC

Computer Knowledge:

 MS Office - Word, Excel & Internet surfing

Languages Known:

 English
 Hindi
 Marathi
 Sindhi

Posting:

 Cluster Manager
Extracurricular Activity:

 Listening Music
 Reading Books

Date: 6th April, 2018

Place: Mumbai (Kamlesh Thirwani)