Contact
00962797275965 (Mobile)
amer alsarayrah
amer.rateb@yahoo.com Network Operations Center Engineer at Zain Jordan
Jordan
www.linkedin.com/in/amer-
alsarayrah-24351757 (LinkedIn)
www.facebook.com/amer.srayrah Summary
(Rss)
Personal Information
Top Skills
computer Date & Place of Birth : 06-02-1990, Amman-Jordan.
Cisco Technologies Marital Status, Gender & Nationality: Married, Male, Jordanian.
Microsoft Office
Contact Details
Languages
English (Professional Working) Mobile & land numbers:+962797275965,
Arabic (Native or Bilingual) Address: Amman-Alhashmi Alshamali.
Email: amer.rateb@yahoo.com
Certifications
CCNA Objective

Work professionally in Information and Communications Technology

(ICT) field.

Experience
Zain Jordan
Network Operations Center Engineer
August 2014 - Present 
Jordan amman

• Providing and maintaining the best possible grade of service to customers in

terms of network availability, performance and quality.
• Supporting the monitoring and troubleshooting of technical systems including
IT systems and Mobile Telecommunications Systems (Telecom Core, Radio
Access Network, Transmission links (Optical and Microwave) and IP network).
• Building Web based Dashboards using Python Plotly, matplotlib and seaborn.
• Handling faults that may occur on network elements and resources of
2G ,3G, LTE (FDD and TDD) Networks and GPON Networks.
• Responsible for answering requests within the SLA, opening issues and
resolving issues in a timely manner, in addition to serving as the first level of
escalation.

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• Dealing with Huawei M2000/U2000 & Motorola OMCR and WiMAX Systems.
• Performing health checks and escalating the service affecting and
degradation issues to the concern departments
• Perform all day-to-day network monitoring activities at the Network Operation
Center (NOC) for rapid recovery of network faults, outages and performance
issues.

TDM Group
Service Desk Engineer
May 2014 - August 2014 (4 months)
Amman Jordan

• Support remotely End users' issue with Computers, laptops, printers, outlook,
business applications and Citrix XenApp.
• Act as the customer Single Point of Contact (SPOC), and co-ordinate
internal resolver groups ensuring the highest level of customer service and
communications are maintained to resolve the faults and incidents within the
prescribed SLA.
• Deal daily with ITIL terms like Incident, Change, Problem Management and
uses the “manage engine service desk” ticketing system.
• Following up with the customers regarding their complaints and finding the
best solution

Weight Watchers
NOC Engineer
January 2013 - May 2014 (1 year 5 months)
• Supports monitoring the IT Infrastructure as a NOC engineer, as it spans
over 10 countries with wide Windows, Unix and Linux servers, Cisco
networking equipment, F5 load balancers, Data Centre environmental
monitors, IBM/Checkpoint firewalls and security systems
• Familiar with Network management tools using Orion Solar Winds, Big-IP F5
Load Balancers.
• Websites monitoring tools like MyKeynote, and AppDynamics for availability,
performance, traffic monitoring and troubleshooting issues of the websites.
• Dealing with IT ticketing systems like "Service Now" and "Remedy" for
managing Problems, incidents,
• Microsoft server 2008 operations for Tier 1and 2 troubleshooting

Education
Mutah University
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Bachelor's degree, Telecommunications Engineering · (2008 - 2012)

Qutiaba Bin Muslim School

Science degree, Science degree · (2007 - 2008)

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