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{\info {\author user}{\doccomm unknown}{\subject unknown}{\title QUALITY
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What is a Quality Improvement Cycle?\par \pard \s3 \qj \plain \f2 \fs22
\lang3081 \langfe1033 \par \pard \s3 \qj \plain \f2 \fs22 \lang3081 \langfe1033 A
quality improvement cycle is a planned sequence of systematic and documented
activities aimed at improving a process. \par \pard \s3 \qj \plain \f2 \fs22
\lang3081 \langfe1033 \par \pard \s3 \qj \plain \f2 \fs22 \lang3081 \langfe1033
Improvements can be effected in two ways:\par \pard \s3 {\listtext \pard \plain \f2
\fs24 \lang3081 \langfe1033 \u8226 ?\tab }\ls9 \ilvl0 \li0 \lin0 \fi0 \qj \plain
\f2 \fs22 \lang3081 \langfe1033 By improving the process itself and/or \par
\pard \s3 {\listtext \pard \plain \f2 \fs24 \lang3081 \langfe1033
\u8226 ?\tab }\ls9 \ilvl0 \li0 \lin0 \fi0 \qj \plain \f2 \fs22 \lang3081
\langfe1033 By improving the outcomes of the process. \par \pard \s0 \qj \plain \f2
\fs22 \lang3081 \langfe1033 \par \pard \s0 \qj \plain \f2 \fs22 \lang3081
\langfe1033 Demonstrating evidence of a well established quality improvement cycle
in your submission is one of the RMIT Quality Award\u146 ?s Criteria.\par \pard \s0
\qj \plain \f2 \fs22 \lang3081 \langfe1033 \par \pard \s0 \qj \plain \f2 \fs22
\lang3081 \langfe1033 \par \pard \s3 \brdrt \brdrs \brdrw10 \brdrcf0 \brsp20 \brdrb
\brdrs \brdrw10 \brdrcf0 \brsp20 \qj \plain \f2 \i \b \fs28 \lang3081 \langfe1033
The Four Steps of a Quality Improvement Cycle\par \pard \s0 \qj \plain \f2 \fs22
\lang3081 \langfe1033 \par \pard \s0 \qj \plain \f2 \fs22 \lang3081 \langfe1033 A
quality improvement cycle can typically be defined into the four steps of \plain
\f2 \b \fs22 \lang3081 \langfe1033 Plan, Do, Check and Act\plain \f2 \fs22
\lang3081 \langfe1033 (also know as the PDCA cycle).\par \pard \s0 \qj \plain
\f2 \fs22 \lang3081 \langfe1033 \par \pard \s0 {\listtext \pard \plain \f2 \b \fs24
\lang3081 \langfe1033 1.\tab }\ls2 \ilvl0 \li360 \lin360 \fi-360 \qj \plain \f2
\b \fs24 \lang3081 \langfe1033 Plan \u150 ? the change\par \pard \s0 \li360 \lin360
\qj \plain \f2 \fs22 \lang3081 \langfe1033 This can include:\par \pard \s0
{\listtext \pard \plain \f2 \fs24 \lang3081 \langfe1033 \u8226 ?\tab }\ls3
\ilvl0 \li360 \lin360 \fi0 \qj \plain \f2 \fs22 \lang3081 \langfe1033 selection of
the change or identification of the need to implement change\par \pard \s0
\li360 \lin360 \qj \plain \f2 \fs8 \lang3081 \langfe1033 \par \pard \s0
{\listtext \pard \plain \f2 \fs24 \lang3081 \langfe1033 \u8226 ?\tab }\ls3
\ilvl0 \li720 \lin720 \fi-360 \qj \plain \f2 \fs22 \lang3081 \langfe1033 reflection
on and interpretation of relevant information concerning the existing process \u150
? this should be drawn from as wide a range of sources as possible and include
information from clients and stakeholders\par \pard \s0 \li360 \lin360 \qj
\plain \f2 \fs8 \lang3081 \langfe1033 \par \pard \s0 {\listtext \pard \plain \f2
\fs24 \lang3081 \langfe1033 \u8226 ?\tab }\ls3 \ilvl0 \li360 \lin360 \fi0 \qj
\plain \f2 \fs22 \lang3081 \langfe1033 definition of the current process and the
opportunities for improvement\par \pard \s0 \li360 \lin360 \qj \plain \f2 \fs8
\lang3081 \langfe1033 \par \pard \s0 {\listtext \pard \plain \f2 \fs24 \lang3081
\langfe1033 \u8226 ?\tab }\ls3 \ilvl0 \li360 \lin360 \fi0 \qj \plain \f2 \fs22
\lang3081 \langfe1033 planning of how you will monitor the progress and the
effectiveness of the change\par \pard \s0 \li360 \lin360 \qj \plain \f2 \fs8
\lang3081 \langfe1033 \par \pard \s0 {\listtext \pard \plain \f2 \fs24 \lang3081
\langfe1033 \u8226 ?\tab }\ls3 \ilvl0 \li720 \lin720 \fi-360 \qj \plain \f2
\fs22 \lang3081 \langfe1033 documentation of your goals and objectives \u150 ? what
improvements/changes do you expect to see?\par \pard \s0 \li360 \lin360 \qj
\plain \f2 \fs22 \lang3081 \langfe1033 \par \pard \s0 \li360 \lin360 \qj \plain \f2
\fs22 \lang3081 \langfe1033 Ask questions such as:\par \pard \s0 {\listtext
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\lin360 \fi0 \qj \plain \f2 \fs22 \lang3081 \langfe1033 What data indicates a
change is required?\par \pard \s0 \li360 \lin360 \qj \plain \f2 \fs8 \lang3081
\langfe1033 \par \pard \s0 {\listtext \pard \plain \f2 \fs24 \lang3081
\langfe1033 \u8226 ?\tab }\ls8 \ilvl0 \li360 \lin360 \fi0 \qj \plain \f2 \fs22
\lang3081 \langfe1033 What change is to be made?\par \pard \s0 \li360 \lin360
\qj \plain \f2 \fs8 \lang3081 \langfe1033 \par \pard \s0 {\listtext \pard \plain
\f2 \fs24 \lang3081 \langfe1033 \u8226 ?\tab }\ls8 \ilvl0 \li720 \lin720 \fi-360
\qj \plain \f2 \fs22 \lang3081 \langfe1033 How do you know the planned change is
appropriate? What other alternatives are there?\par \pard \s0 \li360 \lin360 \qj
\plain \f2 \fs8 \lang3081 \langfe1033 \par \pard \s0 {\listtext \pard \plain \f2
\fs24 \lang3081 \langfe1033 \u8226 ?\tab }\ls8 \ilvl0 \li360 \lin360 \fi0 \qj
\plain \f2 \fs22 \lang3081 \langfe1033 What sequence of steps is needed to
implement this change?\par \pard \s0 \li360 \lin360 \qj \plain \f2 \fs8
\lang3081 \langfe1033 \par \pard \s0 {\listtext \pard \plain \f2 \fs24 \lang3081
\langfe1033 \u8226 ?\tab }\ls8 \ilvl0 \li360 \lin360 \fi0 \qj \plain \f2 \fs22
\lang3081 \langfe1033 Who will be responsible for carrying our each step?\par \pard
\s0 \li360 \lin360 \qj \plain \f2 \fs8 \lang3081 \langfe1033 \par \pard \s0
{\listtext \pard \plain \f2 \fs24 \lang3081 \langfe1033 \u8226 ?\tab }\ls8
\ilvl0 \li360 \lin360 \fi0 \qj \plain \f2 \fs22 \lang3081 \langfe1033 Who will need
to be consulted?\par \pard \s0 \li360 \lin360 \qj \plain \f2 \fs8 \lang3081
\langfe1033 \par \pard \s0 {\listtext \pard \plain \f2 \fs24 \lang3081
\langfe1033 \u8226 ?\tab }\ls8 \ilvl0 \li360 \lin360 \fi0 \qj \plain \f2 \fs22
\lang3081 \langfe1033 Who will the change affect?\par \pard \s0 \li360 \lin360
\qj \plain \f2 \fs8 \lang3081 \langfe1033 \par \pard \s0 {\listtext \pard \plain
\f2 \fs24 \lang3081 \langfe1033 \u8226 ?\tab }\ls8 \ilvl0 \li360 \lin360 \fi0
\qj \plain \f2 \fs22 \lang3081 \langfe1033 How long will the change take? How long
will each step take?\par \pard \s0 \li360 \lin360 \qj \plain \f2 \fs8 \lang3081
\langfe1033 \par \pard \s0 {\listtext \pard \plain \f2 \fs24 \lang3081
\langfe1033 \u8226 ?\tab }\ls8 \ilvl0 \li360 \lin360 \fi0 \qj
\plain \f2 \fs22 \lang3081 \langfe1033 How will you know you have completed each
step?\par \pard \s0 \li360 \lin360 \qj \plain \f2 \fs8 \lang3081 \langfe1033
\par \pard \s0 {\listtext \pard \plain \f2 \fs24 \lang3081 \langfe1033 \u8226 ?\tab
}\ls8 \ilvl0 \li360 \lin360 \fi0 \qj \plain \f2 \fs22 \lang3081 \langfe1033 How
will you monitor the change\u146 ?s effectiveness and the benefits of the
change?\par \pard \s0 \li360 \lin360 \qj \plain \f2 \fs8 \lang3081 \langfe1033 \par
\pard \s0 {\listtext \pard \plain \f2 \fs24 \lang3081 \langfe1033
\u8226 ?\tab }\ls8 \ilvl0 \li360 \lin360 \fi0 \qj \plain \f2 \fs22 \lang3081
\langfe1033 How will you monitor and track the progress of the change?\par \pard
\s0 \li360 \lin360 \qj \plain \f2 \fs8 \lang3081 \langfe1033 \par \pard \s0
{\listtext \pard \plain \f2 \fs24 \lang3081 \langfe1033 \u8226 ?\tab }\ls8
\ilvl0 \li360 \lin360 \fi0 \qj \plain \f2 \fs22 \lang3081 \langfe1033 How will you
collect, review and act on information?\par \pard \s0 \li360 \lin360 \qj \plain \f2
\fs8 \lang3081 \langfe1033 \par \pard \s0 {\listtext \pard \plain \f2 \fs24
\lang3081 \langfe1033 \u8226 ?\tab }\ls8 \ilvl0 \li360 \lin360 \fi0 \qj \plain
\f2 \fs22 \lang3081 \langfe1033 What will you do about unexpected problems?\par
\pard \s0 \qj \plain \f2 \fs22 \lang3081 \langfe1033 \par \pard \s0 \qj \plain
\f2 \fs22 \lang3081 \langfe1033 \page \plain \f2 \fs8 \lang3081 \langfe1033 \par
\pard \s0 {\listtext \pard \plain \f2 \b \fs24 \lang3081 \langfe1033
2.\tab }\ls2 \ilvl0 \li360 \lin360 \fi-360 \qj \plain \f2 \b \fs24 \lang3081
\langfe1033 Do \u150 ? implement the change\par \pard \s0 {\listtext \pard
\plain \f2 \fs24 \lang3081 \langfe1033 \u8226 ?\tab }\ls4 \ilvl0 \li360 \lin360
\fi0 \qj \plain \f2 \fs22 \lang3081 \langfe1033 carry out the change or new
practice\par \pard \s0 \li360 \lin360 \qj \plain \f2 \fs8 \lang3081 \langfe1033
\par \pard \s0 {\listtext \pard \plain \f2 \fs24 \lang3081 \langfe1033 \u8226 ?\tab
}\ls4 \ilvl0 \li360 \lin360 \fi0 \qj \plain \f2 \fs22 \lang3081 \langfe1033
document the activities of implementation\par \pard \s0 \li360 \lin360 \qj
\plain \f2 \fs22 \lang3081 \langfe1033 \par \pard \s0 \li360 \lin360 \qj \plain \f2
\fs22 \lang3081 \langfe1033 \par \pard \s0 {\listtext \pard \plain \f2 \b \fs24
\lang3081 \langfe1033 3.\tab }\ls2 \ilvl0 \li360 \lin360 \fi-360 \qj \plain \f2
\b \fs24 \lang3081 \langfe1033 Check \u150 ? monitor and review the change\par
\pard \s0 \li360 \lin360 \qj \plain \f2 \fs22 \lang3081 \langfe1033 This can
include:\par \pard \s0 {\listtext \pard \plain \f2 \fs24 \lang3081 \langfe1033
\u8226 ?\tab }\ls5 \ilvl0 \li360 \lin360 \fi0 \qj \plain \f2 \fs22 \lang3081
\langfe1033 monitoring the progress and effectiveness of the change according to
your plan\par \pard \s0 \li360 \lin360 \qj \plain \f2 \fs8 \lang3081 \langfe1033
\par \pard \s0 {\listtext \pard \plain \f2 \fs24 \lang3081 \langfe1033 \u8226 ?\tab
}\ls5 \ilvl0 \li720 \lin720 \fi-360 \qj \plain \f2 \fs22 \lang3081 \langfe1033
recording of observations and results (planned and unexpected) in comparison with
the original data or the project goals, measures and objectives\par \pard \s0
\li360 \lin360 \qj \plain \f2 \fs8 \lang3081 \langfe1033 \par \pard \s0
{\listtext \pard \plain \f2 \fs24 \lang3081 \langfe1033 \u8226 ?\tab }\ls6
\ilvl0 \li360 \lin360 \fi0 \qj \plain \f2 \fs22 \lang3081 \langfe1033 studying the
results - what did you achieve?/ what did you learn?\par \pard \s0 \li360
\lin360 \qj \plain \f2 \fs22 \lang3081 \langfe1033 \par \pard \s0 \li360 \lin360
\qj \plain \f2 \fs22 \lang3081 \langfe1033 Checking can go on continuously
throughout the whole improvement cycle.\par \pard \s0 \li360 \lin360 \qj \plain \f2
\fs22 \lang3081 \langfe1033 \par \pard \s0 \li360 \lin360 \qj \plain \f2 \fs22
\lang3081 \langfe1033 \par \pard \s0 {\listtext \pard \plain \f2 \b \fs24 \lang3081
\langfe1033 4.\tab }\ls2 \ilvl0 \li360 \lin360 \fi-360 \qj \plain \f2 \b \fs24
\lang3081 \langfe1033 Act \u150 ? revise and plan how to use the learnings\par
\pard \s0 \li360 \lin360 \qj \plain \f2 \fs22 \lang3081 \langfe1033 Ask questions
such as:\par \pard \s0 {\listtext \pard \plain \f2 \fs24 \lang3081 \langfe1033
\u8226 ?\tab }\ls7 \ilvl0 \li720 \lin720 \fi-360 \qj \plain \f2 \fs22 \lang3081
\langfe1033 What will you do with the learnings \u150 ? adopt them, abandon them,
run them through another PDCA cycle again to test?\par \pard \s0 \li360 \lin360 \qj
\plain \f2 \fs8 \lang3081 \langfe1033 \par \pard \s0 {\listtext \pard \plain \f2
\fs24 \lang3081 \langfe1033 \u8226 ?\tab }\ls7 \ilvl0 \li720 \lin720 \fi-360 \qj
\plain \f2 \fs22 \lang3081 \langfe1033 What did the information you collected tell
you about the effectiveness of the change?\par \pard \s0 \li360 \lin360 \qj
\plain \f2 \fs8 \lang3081 \langfe1033 \par \pard \s0 {\listtext \pard \plain \f2
\fs24 \lang3081 \langfe1033 \u8226 ?\tab }\ls7 \ilvl0 \li720 \lin720 \fi-360 \qj
\plain \f2 \fs22 \lang3081 \langfe1033 What can be done to improve the process
further?\par \pard \s0 \li360 \lin360 \qj \plain \f2 \fs8 \lang3081 \langfe1033
\par \pard \s0 {\listtext \pard \plain \f2 \fs24 \lang3081 \langfe1033 \u8226 ?\tab
}\ls7 \ilvl0 \li720 \lin720 \fi-360 \qj \plain \f2 \fs22 \lang3081 \langfe1033 How
can the change be refined?\par \pard \s0 \li360 \lin360 \qj \plain \f2 \fs8
\lang3081 \langfe1033 \par \pard \s0 {\listtext \pard \plain \f2 \fs24 \lang3081
\langfe1033 \u8226 ?\tab }\ls7 \ilvl0 \li720 \lin720 \fi-360 \qj \plain \f2
\fs22 \lang3081 \langfe1033 What lessons have you learned that can be applied
elsewhere? How can these lessons be communicated?\par \pard \s0 \qj \plain \f2
\fs22 \lang3081 \langfe1033 \par \pard \s3 \brdrt \brdrs \brdrw10 \brdrcf0
\brsp20 \brdrb \brdrs \brdrw10 \brdrcf0 \brsp20 \qj \plain \f2 \fs22 \cf7 \lang1033
\langfe1033 \par \pard \s3 \qj \plain \f2 \fs22 \lang3081 \langfe1033 \par }