BABU BANARASI DAS ENGINEERING COLLEGE

B.TECH. 4th YEAR 7th SEMESTER

MODEL QUESTION PAPER
TOTAL QUALITY & MANAGEMENT (NME-041)

Time: 3 Hours Total Marks:

100

Note: Attempt all Sections.

SECTION A
1. Attempt all questions. [10x 2 =20]
a) Explain ABC analysis.
b) Discuss customer satisfaction.
c) Explain product development cycle.
d) Explain Benchmarking.
e) Explain Kaizen concept.
f) Explain SQC.
g) What is Value Engineering?
h) What is use of Quality Auditing?
i) List any two dimensions of Quality.
j) What are objective of TQM?

SECTION B
2. Attempt any three of the following: [3x 10 =30]
a) Explain the difference between MTTR and MTTF.
b) What is Pareto analysis?
c) Explain general considerations for good design
d) Explain operating characteristics and its curve.
e) What are the dimensions of quality?

SECTION C

3. Attempt any one part of the following: [1 x 10 =10]

a).Describe implementation techniques of Kaizen.
b).Explain procurement processes.

4. Attempt any one part of the following [1 x 10 =10]

a). What do you understand by acceptance sampling? Describe briefly double sampling plan.
b). Describe major elements of ISO: 9000

5. Attempt any one part of the following: - [1 x 10 =10]

a). Discuss methods and techniques of manufacturing. What are the steps of manufacturing?
b). What is role of leadership in TQM?

6. Attempt any one part of the following: [1 x 10 =10]

a) Explain the role of value engineering team during product development in details.
b) Explain objective of TQM.

7. Attempt any one part of the following: [1 x 10 =10]

a). What is Maintainability? What are various factors affecting Maintainability?
b). What is PDSA Cycle? Explain