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2008 PADP Objectives

Assistant General Manager

1. Business / Dept. Objective: Build Sales and Guest Counts


a. Smart Objective Description: Achieve 100% or more of the annual sales budget
b. Measurement: Annual sales dollars achieved compared to budget
i. Not meeting expectations: Below 90%
ii. Meeting some expectations: 90 to 95.9%
iii. Meeting expectations: 96 to 100%
iv. Exceeding expectations: Above 100.1%
c. Balanced Scorecard Type: Financial
2. Business / Dept. Objective: Build Sales and Guest Counts; Improve Margins
a. Smart Objective Description: Achieve annual system regression percentage
b. Measurement: Store regression to system average
i. Not meeting expectations: .5 Below system regression percentage
ii. Meeting some expectations: .49 to .1 below system regression percentage
iii. Meeting expectations: System average flat to .4 above system average
iv. Exceeding expectations: Over .4 above system average
c. Balanced Scorecard Type: Financial
3. Business / Dept. Objective: Improve Guest Experience and Perception
a. Smart Objective Description: Achieve annual average GEM score at or above 63 on
Overall Satisfaction
b. Measurement:
i. Not meeting expectations: Below 60
ii. Meeting some expectations: 60-62
iii. Meeting expectations: 63-65
iv. Exceeding expectations: 66 and above
c. Balanced Scorecard Type: Customer
4. Business / Dept. Objective: Improve Guest Experience and Perceptions
a. Smart Objective Description: Achieve zero critical and zero major violations on Ecosure
Audits for the year
b. Measurement: Average critical violations and average of major violations on combined
Ecosure Audits for the year
i. Not meeting expectations: Averaging 4 or more critical violations and/or 4 or
more major violations for the year
ii. Meeting some expectations: Average of 1-3 critical violations and/or 3 or more
major violations for the year
iii. Meeting expectations: Average of 0 critical violations and 2 major violations or
less for the year
iv. Exceeding expectations: No upside
c. Balanced Scorecard Type: Process
5. Business / Dept. Objective: Great Place; Great People; Great Work
a. Smart Objective Description: Achieve year end team turnover goal of 85%
b. Measurement: December YTD annualized turnover compared to chart below:
i. Not meeting expectations: 90.1% and above OR less than 10% improvement
ii. Meeting some expectations: 85.1% to 90% OR 10% improvement
iii. Meeting expectations: 81.1% to 85% OR 20% improvement
iv. Exceeding expectations: Below 85% OR greater than 20% improvement
c. Balanced Scorecard Type: People