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On a few occasions i stumbled upon subtitles where a few items had been added
later by someone else who used a line spacing of just 1 pixel, which is quite
unusual for a font at this size (as used with typical DVD subtitles).
If you suspect that this might be the case (text lines very close together),
try clicking on the 'Pause' button, then go to the "Advanced OCR Setup",
change the "Min. Inter Line Height" from 2 to 1 and then click on the
"Continue" button and see how it goes.
Sometimes it happens that a subtitle item appears with somehow 'unusual' font
colors, where the OCR engine is having difficulties identifying single font
glyphs. If that happens, try clicking on the "Change Text Color" button to
open a window which will show 4 color squares with checkboxes on top.
Try to un-check all checkboxes except for the one color that appears to be the
central 'core' color of the font, then click on "Done" to continue and see how
it goes.
Try clicking on the "Pause" button, then go to the "Global Options" menu
and [un-]check the "Use IDX's File Offsets" checkbox. Then click on "Continue"
and see how it goes. This usually fixes the problem for me (i have that
checkbox un-checked all the time).