Академический Документы
Профессиональный Документы
Культура Документы
ON
SUBMITTED BY
Mitesh Patel
Project4free.blogspot.com
Project Definition
Complaint Management System provides services for
arrived Complaint of people to municipality.
people can knows the currently processing status of their
Complaints.
All the complaints arrived from people are distributed
to the different departments according to Complaint
category.
Administrator can see all Complaints and Individual
Department Complaints.
• Software Requirement:
Dispatch officer check the books and reply the solved complaints.
Inquiry officer gives the current status information of complaints
from the books.
Limitations Of Existing System
Data and useful application details are capped in physical file, which
Automatic Reply.
Security :
Automation :
Report Facility :
Project Scope
Applicant Detail
Complain &Complaint
Applicant
Management
Status
System
Applicant
Status Administrator
First Level Data Flow Diagram
Applicant
Search
Status Applicant Detail
Officer
Status
4.0 Complaint Detail
Officer reg
Log in
Username
&password
Officer Detail
Administrator
Second Level Data Flow Diagram
3.0 Search Process
Applicant Admin
3.2
Status
Status
Name
Applicant Name
Applicant Name
4.0 Login Process
4.1
Officer
Authentication Login Information
Administrator Officer reg
Process
Valid Officer
4.2
Officer Officer
Information Information
Officer Creation
Process
Authorized
Officer
4.3
Authentication Updated
Officer A/c Information
Officer & Officer Info
Modification
Process
Data Dictionary
Complain Registration
M M
M
Applicant have Complaint
handle
handle
Create
Admin & Officers
1 handle M
Input/Output Design
Complaint Registration
Show Data(Output)
• Complaint Status(Output)
Search Category(Output)
• Search By Name(Output)
Login
Officer Registration
Change password
Advantage
Automation
Save Time
Status
Fast Search
Limitation
Status
• Created By
• Patel Jalpa(100)
• Patel Rushvi(133)
Project Profile
Project Definition
Complaint Management System provides services for
arrived Complaint of people to municipality.
people can knows the currently processing status of their
Complaints.
All the complaints arrived from people are distributed
to the different departments according to Complaint
category.
Administrator can see all Complaints and Individual
Department Complaints.
• Software Requirement:
Dispatch officer check the books and reply the solved complaints.
Inquiry officer gives the current status information of complaints
from the books.
Limitations Of Existing System
Data and useful application details are capped in physical file, which
Automatic Reply.
Security :
Automation :
Report Facility :
Project Scope
Applicant Detail
Complain &Complaint
Applicant
Management
Status
System
Applicant
Status Administrator
First Level Data Flow Diagram
Applicant
Search
Status Applicant Detail
Officer
Status
4.0 Complaint Detail
Officer reg
Log in
Username
&password
Officer Detail
Administrator
Second Level Data Flow Diagram
3.0 Search Process
Applicant Admin
3.2
Status
Status
Name
Applicant Name
Applicant Name
4.0 Login Process
4.1
Officer
Authentication Login Information
Administrator Officer reg
Process
Valid Officer
4.2
Officer Officer
Information Information
Officer Creation
Process
Authorized
Officer
4.3
Authentication Updated
Officer A/c Information
Officer & Officer Info
Modification
Process
Data Dictionary
Complain Registration
M M
M
Applicant have Complaint
handle
handle
Create
Admin & Officers
1 handle M
Input/Output Design
Complaint Registration
Show Data(Output)
• Complaint Status(Output)
Search Category(Output)
• Search By Name(Output)
Login
Officer Registration
Change password
Advantage
Automation
Save Time
Status
Fast Search
Limitation
Status
• Created By
• Patel Jalpa(100)
• Patel Rushvi(133)