Issued: April 2003

Re f e r e n c e Ma n ua l
REM® Messages for
Dover® DMC
RF - 11

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with a need to know the information and may not be reproduced,
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reserved.

Unpublished Work – © Otis Elevator Company, 2003

 Table of Contents

1-006: Condition Resolved.............................. 8

1-009: Low Tank Oil........................................ 9
1-014: Excessive Alerts................................ 11
1-047: Elevator Delayed................................ 12
1-102: Hoistway Door Close Failure
(UNOC2)............................................ 13
1-103: Elevator Failed to Run (UNOC3)........ 14
1-105: Car Doors Failed to Open
(UNOC5)............................................ 15
1-106: Run Too Long (UNOC6)..................... 16
1-116: Low Battery - Replace Battery........... 18
1-117: Low Battery........................................ 19
1-118: Battery Configuration Error................ 20
1-119: Dead Battery or No Battery............... 21
1-120: Unit Powered On But Not
Configured......................................... 22
1-121: Satellite-to-Main Communications
Failed................................................. 23
1-122: Satellite-to-Main Communications Re-
stored................................................. 25
1-123: REM® Unit Powered On.................... 27
1-124: Main-to-Local Communication Link Veri-
fied..................................................... 28
1-125: Elevator-to-REM® Communication Fail-
ure...................................................... 29
1-126: Elevator-to-REM® Communication Re-
stored................................................. 31
1-129: Controller Shutdown.......................... 32
1-130: Front Door Not Opening..................... 33

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
1-131: Rear Door Not Opening..................... 34
1-132: Front Door Safety Shoe Stuck On...... 35
1-133: Front Door Light Ray Stuck On.......... 36
1-134: Rear Door Safety Shoe Stuck On...... 37
1-135: Rear Door Light Ray Stuck On.......... 38
1-136: Front Door Communication Failure.... 39
1-137: Rear Door Communication Failure.... 40
1-138: Selector Board Communication
Failure................................................ 41
1-139: Car Shutdown on Stall Protection...... 42
1-140: Car Not Releveling............................. 44
1-141: CLC Battery Failed............................ 45
1-142: CLC Ignoring Requests..................... 46
2-100: Miscellaneous REM® 5 Message Re-

Dover® DMC
ceived................................................. 47
2-101: Service Mode Entered....................... 48
2-102: Service Mode Exited.......................... 49
2-103: Doors Blocked Multiple Times............ 50
2-106: Run Took Too Long............................ 51
2-195: Selector Detected Pulse Count
Problem............................................. 52
for

2-196: Terminal Switch Not Active When Ex-

pected................................................ 53
REM® M e s s a g e s

2-197: Target Floor Sequence Error ............ 54

2-198: Front Door Pulse Count Failure......... 55
2-199: Rear Door Pulse Count Failure.......... 56
2-201: Front Door Loss of 150 Volts.............. 57
2-202: Front Door Light Ray Stuck................ 58
2-203: Front Door Safety Shoe Stuck On...... 59
2-204: Rear Door Light Ray Stuck On.......... 60
2-205: Rear Door Safety Shoe Stuck On...... 61
2-206: Slowdown Interrupt Fault................... 62

Unpublished Work – © Otis Elevator Company, 2003

 Table of Contents (continued)

2-207: Rear Door Loss of 150 Volts.............. 63

2-208: Front Door Open Button Stuck On..... 64
2-209: Stuck Hall Button Detected................ 65
2-210: Front Door Limit Problem................... 66
2-211: Overshoot In Up Direction.................. 70
2-212: Overshoot In Down Direction............. 71
2-213: Unknown CLC Fault Logged.............. 72
2-214: Unknown Mode Detected.................. 73
2-215: Overheat During Oil Heating.............. 74
2-216: Oil Heating on Too Long.................... 75
2-217: Rear Door Limit Problem................... 76
2-218: Stuck Car Button................................ 80
2-219: Rear Door Open Button Stuck On..... 81
2-220: Front Door Communication Failure
Detected............................................ 82
2-221: Selector Communication Failure De-
tected................................................. 83
2-222: Rear Door Communication
Detected............................................ 84
2-223: Hoistway Lock Open During Flight..... 85
2-224: Group Communication Failure........... 86
2-225: CLC Communication Failure
Logged............................................... 87
2-226: Front DR Off When Doors Closed...... 88
2-227: Rear DR Off When Doors Closed...... 89
2-228: Front Door Overspeed on Close........ 90
2-229: Rear Door Overspeed on Close......... 91
2-230: DZR on Outside of Door Zone........... 92
2-231: Sensor Missed................................... 93

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
2-232: Unknown Front Door Fault
Detected............................................ 94
2-233: Unknown Rear Door Fault
Detected............................................ 95
2-234: Unknown Selector Fault Detected..... 96
2-235: Front DCB Stuck On.......................... 97
2-236: Front DR Open During Flight............. 98
2-237: 120-Volt Chain Open.......................... 99
2-238: Switch Tree Open............................. 100
2-239: Position Fault................................... 101
2-240: Inductor Sequence Error Due
to DZ................................................ 102
2-241: DZ Missing....................................... 103
2-242: LU and LD Stuck On........................ 104

Dover® DMC
2-243: Front Door Voltage Spike or
Armature Problem............................ 105
2-244: Rear Door Voltage Spike or
Armature Problem............................ 106
2-245: CLC Not Responding to
Commands...................................... 107
2-246: 24-Volt Power Supply Failed............ 108
for

2-247: Configuration Table Corrupted......... 109

2-248: Rear DCB Stuck On......................... 110
REM® M e s s a g e s

2-249: Rear DR Open During Flight............ 111

2-250: Front Door Speed Exceeded
While Opening................................. 112
2-251: Rear Door Speed Exceeded
While Opening................................. 113
2-252: DR and DOL Active at the
Same Time....................................... 114
2-253: Rear DR and DOL Active at the
Same Time....................................... 115

Unpublished Work – © Otis Elevator Company, 2003

 REM® Messages for

DMC

Otis is a registered trademark of Otis Elevator Company

of Connecticut

Dover is a registered trademark of Dover Corporation

of New York, New York

Freedom Tool is a registered trademark of World

Electronics Sales and Service, Inc. of Reading,
Pennsylvania.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
INTRODUCTION
The message code number is made up of
two segments that identify the message
type subtype.
Example: Message 2-132
Message Type = 2. Type 2 messages
do not necessarily warrant a service call.
They indicate a condition that should be
investigated during the next maintenance
visit. Type 1 messages sent to the mechanic
report alarm conditions and do warrant a
service call. (Some Type 1 messages, such

Dover® DMC
as 1-126 and 1-127, do not warrant service
calls; these are filtered by the REM® Center
and not sent to the mechanic.)
Message Subtype = 132. See the message
description for a detailed description of the
symptom and possible root cause(s).
for
REM® M e s s a g e s

Unpublished Work – © Otis Elevator Company, 2003

 Type 1 Messages

1-006: Condition Resolved

Explanation:

A previously received Type 1 shutdown

message (usually the last one received) has
been resolved. Expect running on arrival.
NOTE: Does not denote which Type 1 event
was resolved. Rarely, this applies
to an earlier Type 1 event, rather
than the current/active event.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
1-009: Low Tank Oil

Explanation:

The oil level input signal is low when the

car is at the bottom landing. The oil level
sensor will detect oil loss at approximately
4.5 gallons. Oil loss is usually due to leaking
cylinder or cylinder packing.

Causes:

• Leaking Oil – Verify location of missing

Dover® DMC
oil; reclaim/recover if possible. If location
cannot be determined, unit must remain
shut down until missing oil has been
conclusively located.
Empty pit can. If can needs to be emptied
more than once every three months,
for

replace packing and correct leakage.

Report problem to your Supervisor.
REM® M e s s a g e s

Check for leaking cylinder packing and

check cylinder for leaks.
• False Message – If a false oil level
message occurred, check (in order of
probability):
o Oil Level Sensor Float – Is float
(see next page)

Unpublished Work – © Otis Elevator Company, 2003

1-009: Low Tank Oil (continued)

restricted from moving freely? Hidden

floating tank debris may obstruct
proper float operation, or debris
between float and brass shaft may
cause intermittent false messages.
o Oil Temperature – Extremely high
oil temperature can cause float to
lose buoyancy; may require float
replacement and/or better cooling of
hydraulic oil.
o Float Sensor Assembly – Replacement
of float sensor assembly sometimes
stops false messages (use upgraded
assembly p/n 177BH4).
o Improper Sensor Wiring to REM®
Unit – Verify oil level sensor wire is
connected RMH DI-2 (+) and HL1 is
connected to RMH DI-2 (-).
• Oil Level Sensor Adjustment/Failure
– Ensure sensor has ground return to
G24 and P24 (HL1 and 30-volt feed, in
Otis terminology).
• REM® PC – REM® main or satellite board
failed.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
1-014: Excessive Alerts

Explanation:

An excessive number of the same Type 2

message was detected in a 24-hour period.
The default setting in the Alert Threshold
REM® parameter is 10 events in 24 hours.
This parameter can be configured for the
REM® unit from 5 to 99 occurrences.
IMPORTANT NOTE: This setting affects
all Type 2 messages.

Dover® DMC
Causes:

• Refer to the Type 2 message included

in the 1-014 message.
for
REM® M e s s a g e s

Unpublished Work – © Otis Elevator Company, 2003

1-047: Elevator Delayed

Explanation:

The elevator was delayed from responding

to demand for a period longer than the “Car
Delayed” REM® timer value.

Causes:

• Refer to accompanying Type 2

message.
• Safety Chain – Reverse phase relay,
pit safety switch, bottom final limit, top
final limit, car top switch, emergency
exit contact. SC0–SC6 points (switch
tree).

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
1-102: Hoistway Door Close Failure
(UNOC2)

Explanation:

Hall or car demand was established and the

doors failed to close within the “INOP2 to
UNOC2” REM® configuration timer.

Causes:

• Door System – Something is blocking the

doors or causing them not to close.

Dover® DMC
• Door Lock – Lock is not making. Early
versions of Dover® software will cycle
doors six times then keep them open;
car will not enter shutdown mode as in
later versions of Dover® software.
for

• Stuck Car Button – Button is stuck in the

active state.
REM® M e s s a g e s

• Gate Switch – Switch is not making.

• 150 V – Voltage supply to door operator
failed. Will also generate Type 2 door
fault indicating loss of 150 volts.
• Relay Board – HWP, HW1, HW2,
HW3. Relay failed or associated wiring
problem.
• Door Control Board – Failed.
Unpublished Work – © Otis Elevator Company, 2003
1-103: Elevator Failed to Run
(UNOC3)

Explanation:

Hall or car demand was established, the

hoistway doors were closed (HWP=1), but
the car failed to run within the “INOP3 to
UNOCC3” REM® configuration timer.

Causes:

• Gate Switch – A car with rear doors may

be at a floor with one opening, with an
open gate switch on the rear doors.
• TBD – Other causes of this error message
are currently under investigation.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
1-105: Car Doors Failed to Open
(UNOC5)

Explanation:

A run was completed but the doors failed to

open within the “INOP5 to UNOCC5” REM®
configuration timer.

Causes:

• Door System – Doors not opening.

Dover® DMC
• Door Control Board – Door control board
is not allowing doors to open. A Type 2
door fault may also be logged.
for
REM® M e s s a g e s

Unpublished Work – © Otis Elevator Company, 2003

1-106: Run Too Long (UNOC6)

Explanation:

A run was started, but the car failed to

complete the run within the “INOP6 to
UNOCC6” REM® configuration timer. Some
of the early versions of Dover® software did
not provide down stall protection.

Causes:

• Run Circuit – Check down run circuit

relay contacts on relay board.
• Valves – Valves failed; start with down
valve.
• Relay Board – HW2, HW3, CST, DN1,
DN2, VMR, or UP2 relays.
• Switch Tree – Bottom directional limit
(BDL).
• Door Lock – Door lock opened in flight
and did not close.
• LD Sensor – LD sensor is missing or there
is a wiring error. Car will not complete
a down run.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
• Emergency Stop Button – Emergency
stop button or switch was activated.
Dover® does not remove run command
when switch is active.

Dover® DMC
for
REM® M e s s a g e s

Unpublished Work – © Otis Elevator Company, 2003

1-116: Low Battery - Replace
Battery

Explanation:

The REM® main unit detected low backup

battery voltage and the battery cannot be
recharged. This message is indicative of
future problems with the REM® unit failing
to report problems when expected.

Causes:

• Connections - Verify battery terminals

are clean, tight, and free from corrosion.
Check for battery leakage and case
swelling.
• Battery – Replace REM® backup battery
at next regular visit or sooner (REM® 5
battery p/n AAA718E3).

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
1-117: Low Battery

Explanation:

The REM® main unit detected low backup

battery voltage. Main AC power has
probably been removed and the battery is
discharged. No mechanic action normally
required unless this message continues to
be dispatched. May also indicate the backup
battery is failing.

Dover® DMC
for
REM® M e s s a g e s

Unpublished Work – © Otis Elevator Company, 2003

1-118: Battery Configuration Error

Explanation:

The REM® main unit detected an error in

the configuration parameter that indicates
presence or absence of a battery backup.
This is a REM® installation message and
normally does not require field attention. If
this message continues to be generated,
notify a REM® Center engineer.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
1-119: Dead Battery or No Battery

Explanation:

The REM® main unit detected its battery is

dead or not installed.

Cause:

• REM ® Battery – Replace battery.

Check battery connection. Check
configuration information for proper
battery configuration.

Dover® DMC
for
REM® M e s s a g e s

Unpublished Work – © Otis Elevator Company, 2003

1-120: Unit Powered On But Not
Configured

Explanation:

A main or satellite unit was powered on but

not configured. This is a REM® installation
message that normally occurs when the
REM® Center CSR is configuring the unit.
The message indicates that configuration has
succeeded far enough for the REM® unit to
know how to call the REM® Center, but not
far enough to know what kind of equipment
it is talking to.

Cause:

• Incomplete Configuration – Typically

caused by an incomplete site
configuration. Ask REM® Center to
reconfigure unit if no messages are
received from controller after this one.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
1-121: Satellite-to-Main
Communications Failed

Explanation:

Communication failed between the main

REM® unit and a satellite unit. If failed and
restored messages occur excessively or
unexpectedly, closer examination of the
REM® system is recommended, as the REM®
system has become unreliable.

Causes:

• RF Interference – Verify RMH-RMH Dover® DMC

communications cable is not routed next
to any high frequency RF source (e.g.,
motor leads on VF sites or incoming
building power leads).
for

• Line Terminators – Verify RMH-RMH

horizontal bus cable line terminators are
REM® M e s s a g e s

installed only at far ends of cable run for

this group of REM® units. Line terminators
should be placed from “R” terminal to
“-” terminal.
• Address Conflicts – Check REM ®
addressing for conflicts. No two REM®
units in the group may use the same
(see next page)

Unpublished Work – © Otis Elevator Company, 2003

1-121: Satellite-to-Main
Communications Failed
(continued)

address (dip switches 1–4 on REM®

5).
• Power – Verify power feed to all REM®
5 units is 105–125 VAC.
• Replace REM® Unit – Not a common
solution for this problem.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
1-122: Satellite-to-Main
Communications Restored

Explanation:

Communication restored between the main

REM® unit and a REM® satellite unit. If this
error message appears often, it may indicate
a communication problem.

Causes:

• No action necessary if message was

Dover® DMC
expected.
• Communications Link – Check REM®
Online web site and check for excessive
occurrences of this message. If message
appears random or unexplained,
for

troubleshoot RMH-to-RMH communi-

cations link:
REM® M e s s a g e s

1. Check for loose wires, transient

voltages.
2. Ensure routing communications cable
is not next to motor leads or incoming
building power.

(see next page)

Unpublished Work – © Otis Elevator Company, 2003

1-122: Satellite-to-Main
Communications Restored
(continued)

NOTE: On some sites, communications

cable must be run in separate conduit
to be fully isolated from effects of
induced EMF interference and
eliminate problem completely.
• Power – Check REM® unit 110 VAC
supply, wiring, and fuses.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
1-123: REM® Unit Powered On

Explanation:

AC power was restored to the REM® main

box. If the cause is known, no mechanic
action is normally required. If the message
appears excessively or unexpectedly, check
the unit for a bad backup battery and/or poor
or intermittent 110 VAC power source.

Causes:

Dover® DMC
• No action necessary if message was
expected.
• Backup Battery – Bad, dead, or
disconnected backup battery when
110 VAC power removed and then
returned.
for

• POR – Mechanic PORed REM® unit.

REM® M e s s a g e s

• Power – Low voltage supply. Measure

110 VAC input voltage at REM® unit and
verify it is greater than 105 VAC.

Unpublished Work – © Otis Elevator Company, 2003

1-124: Main-to-Local Communication
Link Verified

Explanation:

Periodically the REM® main units will call the

local to verify that an outgoing call can be
completed. This message is confirmation
that the call was completed. For controllers
with little to no message activity this message
enables the REM® Center to periodically
verify that the REM® main unit and phone lines
are working properly and can successfully
report any recorded faults if they do occur.

Cause:

• No action necessary. This message

is generated to help track noncom-
municating units that have bad phone
lines or bad REM® unit. If this message
is obtained, it verifies that the REM® unit,
line share device, and telephone service
are all working properly for an outbound
call. This message is only seen on REM®
main unit machine numbers—satellite
units will not generate this message.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
1-125: Elevator-to-REM®
Communication Failure

Explanation:

The REM ® box is no longer able to

communicate with the elevator-enhanced
diagnostics via the serial link. This message
is only generated once unless the REM® unit
is PORed or the problem is corrected and
then occurs again.

Causes:

• Building Power Loss – When building Dover® DMC

power is lost, REM® unit will run on
battery backup but controller will not be
powered up.
for

• Fuse – Fuse F1 caused the loss of AC

voltage.
REM® M e s s a g e s

• System Power Supply – 5-volt or 12-volt

side of system power supply (located
in car operating panel) failed. There
are two adjustment pots on the board.
Verify that it was not vandalized. Output 1
should be 5 volts and output 2 should be
12 volts. If REM® can talk to CLC but CLC
is generating communication failures
(see next page)

Unpublished Work – © Otis Elevator Company, 2003

1-125: Elevator-to-REM®
Communication Failure
(continued)

with all devices in system (door boards

and selector), check 12-volt side.
• REM® Box PC – Check REM® box
processor and associated wiring.
Replace board if communication wiring
to controller is OK.
• Dover® Converter (REM® - CLC Serial
Link Converter) – Check loose wire,
check power feed, replace converter.
• CLC Board – Communication line
locked up or failed. Check Dover®
communication line termination.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
1-126: Elevator-to-REM®
Communication Restored

Explanation:

Communication was re-established between

the REM® unit and the controller.

Causes:

• No action required if message was

expected

Dover® DMC
• Dover® Converter (REM® - CLC Serial
Link Converter) – Troubleshoot REM®-
to-CLC serial communications cable
and converter box. Elevator controller
processor may be failing and need to be
replaced.
for
REM® M e s s a g e s

Unpublished Work – © Otis Elevator Company, 2003

1-129: Controller Shutdown

Explanation:

The CLC entered shutdown mode 0.

Cause:

• Other Type 2 Fault – Refer to the last

Type 2 fault listed by the message.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
1-130: Front Door Not Opening

Explanation:

The doors were commanded to open but did

not begin to open.

Causes:

• Door System – Door unable to open.

• Power – 150-volt supply to door failed.
Message 2-219 will also be generated.

Dover® DMC
• Door Fault – Type 2 fault reported by
door board.
• Door Control Board – Front door control
board failed.
for
REM® M e s s a g e s

Unpublished Work – © Otis Elevator Company, 2003

1-131: Rear Door Not Opening

Explanation

The doors were commanded to open but

never started to open.

Causes:

• Door System – Door unable to open.

• Power – 150-volt supply to door failed.
Message 2-220 will also be generated.
• Door Fault – Type 2 fault reported by
rear door board.
• Door Control Board – Rear door control
board failed.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
1-132: Front Door Safety Shoe
Stuck On

Explanation:

The Dover® system will label a reversal

stuck if a reversal device sticks on for a
configurable period of time (the default
time is four minutes). Once detected, the
device is disabled and the doors are nudged
closed. The device is disabled until the signal
provides a zero reading (off). This message
is generated if the device is stuck on for

Dover® DMC
a consecutive number of door operations
specified by the REM® configuration timer
“Excessive door closings”.

Causes:
for

• Reversal – Safety shoe stuck on.

• Door System – Blocked doors, failure of
REM® M e s s a g e s

door control board.

Unpublished Work – © Otis Elevator Company, 2003

1-133: Front Door Light Ray
Stuck On

Explanation:

The Dover® system will label a reversal

stuck if a reversal device sticks on for a
configurable period of time (the default
time is four minutes). Once detected, the
device is disabled and the doors are nudged
closed. The device is disabled until the signal
provides a zero reading (off). This message
is generated if the device stays stuck on for
a consecutive number of door operations
specified by the REM® configuration timer
“Excessive door closings”.

Causes:

• Reversal – Light ray stuck on.

• Door System – Blocked doors, door
control board failure.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
1-134: Rear Door Safety Shoe
Stuck On

Explanation:

The Dover® system will label a reversal

stuck if a reversal device sticks on for a
configurable period of time (the default
time is four minutes). Once detected, the
device is disabled and the doors are nudged
closed. The device is disabled until the signal
provides a zero reading (off). This message
is generated if the device stays stuck on for

Dover® DMC
a consecutive number of door operations
specified by the REM® configuration timer
“Excessive door closings”.

Causes:
for

• Reversal – Safety shoe stuck on.

• Door System – Blocked doors, door
REM® M e s s a g e s

control board failure.

Unpublished Work – © Otis Elevator Company, 2003

1-135: Rear Door Light Ray
Stuck On

Explanation:

The Dover® system will label a reversal

stuck if a reversal device sticks on for a
configurable period of time (the default
time is four minutes). Once detected, the
device is disabled and the doors are nudged
closed. The device is disabled until the signal
provides a zero reading (off). This message
is generated if the device stays stuck on for
a consecutive number of door operations
specified by the REM® configuration timer
“Excessive door closings”.

Causes:

• Reversal – Safety shoe stuck on.

• Door System – Blocked doors, door
control board failure.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
1-136: Front Door
Communication Failure

Explanation:

The front door control board can no longer

communicate with the CLC.

Causes:

• Door Control Board – Front door control

board failed or lost power.

Dover® DMC
• System Power Supply – 5-volt or 12-volt
side of system power supply (located in
car operating panel) failed. There are two
adjustment pots on the board. Verify that
it was not vandalized. Output 1 should
be 5 volts and output 2 should be 12
for

volts. If REM® can talk to CLC but CLC

is generating communication failures
with all devices in system (door boards
REM® M e s s a g e s

and selector), check 12-volt side.

• Line Termination – Improper termination
of RS-485 communication line. Shields
of the two communication lines at DOC1
connection should be tied together.

Unpublished Work – © Otis Elevator Company, 2003

1-137: Rear Door
Communication Failure

Explanation:

The rear door control board can no longer

communicate with the CLC.

Causes:

• Door Control Board – Rear door control

board failed or lost power.
• System Power Supply – 5-volt or 12-volt
side of system power supply (located in
car operating panel) failed. There are
two adjustment pots on board. Verify that
it was not vandalized. Output 1 should
be 5 volts and output 2 should be 12
volts. If REM® can talk to CLC but CLC
is generating communication failures
with all devices in system (door boards
and selector), check 12-volt side.
• Line Termination – Improper termination
of RS-485 communication line. Shields
of the two communication lines at DOC1
connection should be tied together.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
1-138: Selector Board
Communication Failure

Explanation:

The CLC cannot communicate with the

selector. A call to the elevator will cause
it to run to a terminal limit and eventually
shutdown at 1 on stall protection.

Causes:

• Selector Board – Control board failed or

Dover® DMC
lost power.
• System Power Supply – 5-volt or 12-volt
side of system power supply (located in
car operating panel) failed. There are
2 adjustment pots on the board. Verify
for

that it was not vandalized. Output 1

should be 5 volts and output 2 should
be 12 volts. If REM® can talk to CLC
REM® M e s s a g e s

but CLC is generating communi-cation

failures with all devices in system
(door boards and selector), check
12-volt side.
• Line Termination – Improper termination
of RS-485 communication line. Shields
of the two communication lines at CS1
connection should be tied together.

Unpublished Work – © Otis Elevator Company, 2003

1-139: Car Shutdown on
Stall Protection

Explanation:

An up stall protection was detected and

the car returned to the bottom landing and
shut down.

Causes:

• Up Valves – Up valve failed or needs

adjustment. Check/replace small filter
in valve, which tends to clog.
• Relay Board – FST relay. Car will run
up at leveling speed.
• Switch Tree – UTS, TSL, or associated
wiring. If car fails to run at all, check up
terminal slowdown and terminal speed
limiting switches.
• Relay Board – HW3, HW2, CST, VMR or
UMD relays or associated wiring. CLC
will energize UMD (up motion disable)
relay during down runs. Make sure signal
is not active if event buffer shows no car
motion (DZ off signal not seen after start
of run).

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
• Selector Board – Circuit board failure.
• Leveling Problem – Car may have trouble
leveling when oil gets cold. Adjust for
firmer up start. Add tank heater or enable
oil heating with Freedom Tool®.
• Pump – Failed to start.
• Thermal Overload Contact – Check
overload contacts.
• Temperature Sensors – OTS1 failed,
causing oil to overheat during heating
operation.

Dover® DMC
• Door Locks – Door lock opened during run
(2-223 message) and never closed.
• LU Sensor – LU not seen on type 1A
controller.
• Terminal Direction Limit – Car was parked
for

at top landing, sagged to LU and could

not level because terminal direction limit
(TDL) was open. Check event buffer.
REM® M e s s a g e s

• CLC Board – UMD or RUM output wiring

or board failed.

Unpublished Work – © Otis Elevator Company, 2003

1-140: Car Not Releveling

Explanation:

The elevator is stopped on LU or LD and not

releveling to the floor for a period specified
by the REM® configuration value “Rear Door
Cycle”.

Causes:

• CLC Board – LE output or associated

wiring.
• Relay Board – FST, LU, LD, or DZ
relays.
• Terminal Direction Limit – Car is at
terminal floor and directional limit is
open.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
1-141: CLC Battery Failed

Explanation:

The battery on the CLC failed. All RAM data

was lost, so RAM needs to be reloaded.

Causes:

• Battery – Battery is defective.

• CLC Board – Board failed.

Dover® DMC
for
REM® M e s s a g e s

Unpublished Work – © Otis Elevator Company, 2003

1-142: CLC Ignoring Requests

Explanation:

The Dover® CLC is not responding to requests

from the REM® unit.

Causes:

• Dover® Converter – RS-422 to RS-485

REM® converter failed. REM® wiring to
converter is incorrect. Notify Engineering
if converter is not the problem.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
Type 2 Messages

2-100: Miscellaneous REM® 5

Message Received

Explanation:

A REM® 5 message used by European REM®

was received. No action is normally required
unless this message occurs excessively.

Dover® DMC
for
REM® M e s s a g e s

Unpublished Work – © Otis Elevator Company, 2003

2-101: Service Mode Entered

Explanation:

The REM® main or satellite service button

was activated.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
2-102: Service Mode Exited

Explanation:

The REM® main or satellite service button

was deactivated.

Dover® DMC
for
REM® M e s s a g e s

Unpublished Work – © Otis Elevator Company, 2003

2-103: Doors Blocked
Multiple Times

Explanation:

The doors were blocked for more than the

time-out period specified by the REM®
configuration value “INOP2 blocked doors”
(default time is 2 minutes) and this occurred
a specified number of times (default
occurrences is twice) in a 1-hour period.
Note that the car had further demand when
the doors were held open.

Causes:

• Reversal – Sticking or false firing.

• Hall Button – Sticking.
• Car Button – Sticking.
• Door System – Motion inhibited.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
2-106: Run Took Too Long

Explanation:

A run started but did not complete within the

time-out period (REM® timer 16).

Causes:

• Run Circuit – Check down run circuit

relay contacts on relay board.
• Valves – Valves failed; start with down

Dover® DMC
valve.
• Relay Board – HW2, HW3, CST, DN1,
DN2, VMR, or UP2 relays.
• Switch Tree – Bottom directional limit
(BDL).
for

• Door Lock – Opened in flight, on down

run, and failed to close.
REM® M e s s a g e s

Unpublished Work – © Otis Elevator Company, 2003

2-195: Selector Detected Pulse
Count Problem

Explanation:

The selector board detected a problem with

the pulse counts received.

Causes:

• Selector Tape – Check tape tension and

adjust or replace guides.
NOTE: Guides can be reversed one
time.
• Main Sensor Board – Main selector
sensor board failed.
• Selector Board

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
2-196: Terminal Switch Not Active
When Expected

Explanation:

The elevator stopped at a terminal landing

and the terminal limit UTS or DTS did not
activate when expected.

Causes:

• Switch Tree – UTS or DTS (refer to

message). Contact was not activated

Dover® DMC
when expected.
• Selector Board – Check inputs and
wiring.
for
REM® M e s s a g e s

Unpublished Work – © Otis Elevator Company, 2003

2-197: Target Floor
Sequence Error

Explanation:

The CLC generated a target fault error

07 00. The selector detected an invalid
change in position, at the reported floor.

Causes:

• Selector Tape – Check tape tension and

adjust or replace guides and magnet
alignment.
• Rails – Check lubrication cans on top of
car. Check ride for smoothness.
• Selector Board – Selector board or main
sensor board failed.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
2-198: Front Door Pulse
Count Failure

Explanation:

The front door board generated a pulse

count failure.

Cause:

• Door Control Board – Check DOC2

connections and motor sensor or replace
board.

Dover® DMC
for
REM® M e s s a g e s

Unpublished Work – © Otis Elevator Company, 2003

2-199: Rear Door Pulse
Count Failure

Explanation:

The rear door board generated a pulse

count failure.

Cause:

• Door Control Board – Check DOC2

connections and motor sensor or replace
board.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
2-201: Front Door Loss of
150 Volts

Explanation:

The front door board detected a loss of 150

volts.

Causes:

• 150 Volt Door Power Supply – Check 150-

volt door power supply and associated
wiring and fuse F6 on relay board. Power

Dover® DMC
circuit is on relay board.
• Door Control Board – Fuse F1 on front
door board or board itself failed.
• Traveling Cable Wire – Check for possible
break in TC wire or loose connection.
for
REM® M e s s a g e s

Unpublished Work – © Otis Elevator Company, 2003

2-202: Front Door Light Ray Stuck

Explanation:

The front door light ray has been on for a

period of time that is Dover®-configurable
(the CLC timer “Stuck door sensor device
timer” default is four minutes). The reversal
device is disabled until the signal clears and
the doors are nudged closed.

Causes:

• Door System – Someone is blocking

door.
• Light Ray – Light ray is stuck on or there
is a wiring problem.
• Configuration Parameter – CLC
configuration parameter # 14 (not
available for three-chip CLC) “stuck door
sensor device timer” is set too short.
Should be set to at least 60 seconds.
• Door Control Board – Front door control
board failed.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
2-203: Front Door Safety Shoe
Stuck On

Explanation:

The front door safety shoe has been on for

a period of time that is Dover®-configurable
(the CLC timer “Stuck door sensor device
timer” default is four minutes). The reversal
device is disabled until the signal clears and
the doors are nudged closed.

Causes:

• Door System – Someone is blocking Dover® DMC

door.
• Safety Shoe – Safety shoe is stuck on
or there is a wiring problem.
for

• Configuration Parameter – CLC

configuration parameter # 14 (not
REM® M e s s a g e s

available for three-chip CLC) “stuck door

sensor device timer” is set too short.
Should be set to at least 60 seconds.
• Door Control Board – Front door control
board failed.

Unpublished Work – © Otis Elevator Company, 2003

2-204: Rear Door Light Ray
Stuck On

Explanation:

The rear door light ray has been on for a

period of time that is Dover®-configurable
(the CLC timer “Stuck door sensor device
timer” default is four minutes). The reversal
device is disabled until the signal clears and
the doors are nudged closed.

Causes:

• Door System – Someone is blocking

door.
• Light Ray – Light ray is stuck on or there
is a wiring problem.
• Configuration Parameter – CLC
configuration parameter # 14 (not
available for three-chip CLC) “stuck door
sensor device timer” is set too short.
Should be set to at least 60 seconds.
• Door Control Board – Front door control
board failed.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
2-205: Rear Door Safety Shoe
Stuck On

Explanation:

The rear door safety shoe has been on for

a period of time that is Dover®-configurable
(the CLC timer “Stuck door sensor device
timer” default is four minutes). The reversal
device is disabled until the signal clears and
the doors are nudged closed.

Causes:

• Door System – Someone is blocking Dover® DMC

door.
• Safety Shoe – Safety shoe is stuck on
or there is a wiring problem.
for

• Configuration Parameter – CLC

configuration parameter # 14 (not
REM® M e s s a g e s

available for three-chip CLC) “stuck door

sensor device timer” is set too short.
Should be set to at least 60 seconds.
• Door Control Board – Front door control
board failed.

Unpublished Work – © Otis Elevator Company, 2003

2-206: Slowdown Interrupt Fault

Explanation:

As the car activates the SI signal, this

message indicates that it is time to slow down
into a floor. The message is sent from the
selector to the CLC at the slowdown point.
This 24-volt signal originates at connector
CS9, pin 3, of the selector then goes to
terminal block CSX2, pin 7, then to the CLC
connector LCC11, pin 18. If the selector
board is mounted on the side of the controller
where the wires are run with door signals or
through the door operator, noise may cause
intermittent faults.

Causes:

• DC Power – Current setting for starter

may be too high, causing 24-volts to drop
when car starts.
• CLC Board – Check connector at LCC11,
pin 18. Replace board.
• Selector Board – Check wiring CS9, pin
3, through to CLC board. Move wire
away from door control signals if noise
is indicated. If interrupt is indicated as
failed, transistor Q5 on selector board
may have failed.
Unpublished Work – © Otis Elevator Company, 2003
 Re f e r e n c e Ma n ua l
2-207: Rear Door Loss of
150 Volts

Explanation:

The rear door board detected a loss of 150

volts.

Causes:

• 150 Volts – The 150-volt door power

supply or associated wiring. Fuse F6
on relay board. The power circuit is on

Dover® DMC
the relay board.
• Door Control Board – Fuse F1 on rear
door board—or board itself—failed.
• Traveling Cable Wire – Break in wire or
loose connection.
for
REM® M e s s a g e s

Unpublished Work – © Otis Elevator Company, 2003

2-208: Front Door Open Button
Stuck On

Explanation:

The front door-open button was held in for a

period of time that can be Dover®-configured
(the CLC timer “Door open time—stuck
button” default is one minute). The DOB will
be disabled until the signal reads 0 (off).

Causes:

• DOB – Door-open button stuck on or

failed, or there is a wiring problem.
• Configuration Parameter – CLC
configuration parameter 7 (6 for three-
chip CLC), “Door open time—stuck
button”, set too short. Value should be
at least 60 seconds.
• CLC Board – Board failed.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
2-209: Stuck Hall Button Detected

Explanation:

A hall button was held in for a period of time

that can be Dover®-configured (the CLC timer
“Door open time—stuck button” default is
one minute).

Causes:

• Hall Button – Hall button stuck, or there

is a wiring problem.

Dover® DMC
• CLC Board – Board failed.
for
REM® M e s s a g e s

Unpublished Work – © Otis Elevator Company, 2003

2-210: Front Door Limit Problem

Explanation:

The doors were commanded to open or close

but failed to reach the limit (DOL or DCL)
within the time specified by CLC configuration
parameter “door fail time”. The signals that
contribute to this fault are gate switch (DR),
door close limit (DCL) or hoistway lock (HWP)
for the closing direction, and door open limit
(DOL) for the opening direction. The event
buffer and the second line of the message
will be very helpful.
DR is the gate switch, HWP is the hoistway
locks, DCL is the door close limit on the
door motor shaft, and FDOL is the status
of front door open limit. The gate switch,
DR, should energize 1.5–2 inches from fully
closed. The hoistway lock should follow
DR and energize before DCL. DCL should
energize about 0.375 inch from the final stop
and should remain energized once the doors
have stopped. If DOL or DCL are moved,
you must run the door setup sequence on
the Freedom Tool®, which will restore the
default door parameters, then re-enter the
values last adjusted.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
The spirator plays an important role in the
door profile. Tension should be equal on
all floors.
A Dover® software bug may cause this
message if the door system has a light ray.
The CLC may command the doors to close
when the light ray is active, but the doors will
not honor the command. When a door limit
problem is determined, the CLC commands
the doors to override the light ray signal.
More recent versions of door software honor
this and close the doors at normal speed,
relying on the safety shoe. Older versions
of door software will cause the car to lock

Dover® DMC
up as long as the light ray is active.
NOTE: If the gate switch or door lock do not
make after six attempts, the car will
shut down with the door open.
for

Causes:
REM® M e s s a g e s

• Door Lock – Door lock not making. If lock

doesn’t make when there is no demand,
linkage may have slipped. Fix and pin
linkage.
• Door System – Doors blocked or motion
inhibited. Door power is removed when
there is no demand, allowing doors to
(see next page)

Unpublished Work – © Otis Elevator Company, 2003

2-210: Front Door Limit Problem
(continued)

sag. This may be enough to break DCL,

gate switch, or hoistway lock. Make sure
spirator tension is consistent on all floors.
Opening hoistway door with drop key
may also generate this message.
• Door Gib – Door gib is inhibiting motion,
so doors could not reach fully open
position.
• Light Ray – Old door software and stuck
light ray causing software bug.
• Configuration Parameter – Current CLC
configuration parameters related to door
operation may be contributing to this
fault. If nudging is enabled (“nudging
operation” = 1), adjust CLC configura-tion
parameter “door fail time” to 7 seconds
longer than “nudging time”. Low values
yield short delayed car and door retry if
door lock fails to make. High values yield
longer time before delayed car and door
retry operations.
To test for this as the cause, stall doors
when almost fully closed and check
whether door configuration parameter
9 (close speed manual) can make

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
DCL, DR, and hoistway lock. Increase
parameter if necessary, which may
require additional door parameter
adjustments. For example, parameter
7 (close high speed), may need to be
reduced if doors close too hard during
normal close. Verify spirator tension is
consistent on all floors.

Dover® DMC
for
REM® M e s s a g e s

Unpublished Work – © Otis Elevator Company, 2003

2-211: Overshoot In Up Direction

Explanation:

The car ended an up run on the level down

inductor.

Causes:

• Magnet Alignment – Adjust magnets at

landing of reported problem.
• Run Adjustment – Adjust run in up
direction.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
2-212: Overshoot In Down Direction

Explanation:

The car ended a down run on the level up

inductor.

Causes:

• Magnet Alignment – Adjust magnets at

landing of reported problem.
• Run Adjustment – Adjust run in down

Dover® DMC
direction.
for
REM® M e s s a g e s

Unpublished Work – © Otis Elevator Company, 2003

2-213: Unknown CLC Fault Logged

Explanation:

An unknown fault was logged by the CLC.

Cause:

• Unknown – Contact REM® Center to

investigate message source.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
2-214: Unknown Mode Detected

Explanation:

The CLC entered a mode that has not yet

been documented.

Cause:

• Unknown – Contact REM® Center to

investigate message source.

Dover® DMC
for
REM® M e s s a g e s

Unpublished Work – © Otis Elevator Company, 2003

2-215: Overheat During Oil Heating

Explanation:

The over-temperature sensor OTS2 indicated

oil overheating during the oil heating
operation.

Causes:

• Temperature Sensor – Sensor OTS1

failed indicating cold oil.
• CLC Board – Failed input or temperature
input wiring error.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
2-216: Oil Heating on Too Long

Explanation:

The elevator returned to the bottom landing

and attempted to heat the oil, staying on
too long.

Causes:

• Relay Board – VMR relay not

energizing.

Dover® DMC
• CLC Board – Failed output or VMR output
wiring problem.
• Temperature Sensor – OTS1 failed while
stuck on.
for
REM® M e s s a g e s

Unpublished Work – © Otis Elevator Company, 2003

2-217: Rear Door Limit Problem

Explanation:

The doors were commanded to open or close

but failed to reach the limit (RDOL or RDCL)
within the time specified by CLC configuration
parameter “door fail time”. The signals that
contribute to this fault are gate switch (DR),
rear door close limit (RDCL) or hoistway lock
(HWP) for the closing direction, and rear door
open limit (RDOL) for the opening direction.
The event buffer and the second line of the
message will be very helpful.
DR is the gate switch, HWP is the hoistway
locks, RDCL is the door close limit on the
door motor shaft, and RDOL is the status
of rear door open limit. The gate switch,
DR, should energize 1.5–2 inches from fully
closed. The hoistway lock should follow DR
and energize before RDCL. RDCL should
energize about 0.375 inch from the final stop
and should remain energized once the doors
have stopped. If RDOL or RDCL are moved,
you must run the door setup sequence on
the Freedom Tool®, which will restore the
default door parameters, then re-enter the
values last adjusted.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
The spirator plays an important role in the
door profile. Tension should be equal on all
floors.
A Dover® software bug can cause this
message if the door system has a light ray.
The CLC may command the doors to close
when the light ray is active and the doors will
not honor the command. When a door limit
problem is determined, the CLC commands
the doors to override the light ray signal.
More recent versions of door software honor
this and close the doors at normal speed,
relying on the safety shoe. Older versions
of door software cause the car to lock up as

Dover® DMC
long as the light ray is active.
NOTE: If the gate switch or door lock do
not make after six attempts, the car
shuts down with the doors open.
for

Causes:
REM® M e s s a g e s

• Door Lock – Lock not making. If lock

doesn’t make when there is no demand,
linkage may have slipped. Fix and pin
linkage.
• Door System – Doors blocked or motion
inhibited. Door power is removed when
there is no demand, allowing doors to
(see next page)

Unpublished Work – © Otis Elevator Company, 2003

2-217: Rear Door Limit Problem
(continued)

sag. This may be enough to break DCL,

gate switch, or hoistway lock. Make
sure spirator tension is consistent on all
floors.
• Door Gib – Inhibiting motion, doors could
not reach fully open.
• Light Ray – Software bug in old door
software caused by stuck light ray.
• Gate Switch – Gate switch signal DR
failed to make. Check adjustment and
for loose wire.
• Configuration Parameter – Current CLC
configuration parameters related to door
operation may be contributing to this
fault. If nudging is enabled (“nudging
operation” = 1), adjust CLC configuration
parameter “door fail time” to 7 seconds
longer than “nudging time”. Low values
yield short delayed car and door retry if
door lock fails to make. High values yield
longer time before delayed car and door
retry operations.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
To test for this as the cause, stall doors
when almost fully closed and check
whether door configuration parameter
9 (close speed manual) can make
RDCL, DR, and hoistway lock. Increase
parameter if necessary, which may
require additional door parameter
adjustments. For example, parameter
7 (close high speed), may need to be
reduced if doors close too hard during
normal close. Verify spirator tension is
consistent on all floors.

Dover® DMC
for
REM® M e s s a g e s

Unpublished Work – © Otis Elevator Company, 2003

2-218: Stuck Car Button

Explanation:

A car button was held for a period of time

that is Dover®-configurable (the CLC timer
“Door open time—stuck button” default is
one minute). With early versions of Dover®
software a 0 is reported instead of the number
of the car button that failed. Use the event
buffer to identify the landing.

Causes:

• Car Button – Button stuck or someone

holding button.
• CLC Board – Input or wiring to board
failed.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
2-219: Rear Door Open Button
Stuck On

Explanation:

The rear door-open button was held in for a

period of time that is Dover®-configurable (the
CLC timer “Door open time—stuck button”
default is one minute). The rear DOB will be
disabled until the signal reads 0 (off).

Causes:

Dover® DMC
• DOB – Rear door open button stuck on,
failed, or there is a wiring problem.
• CLC Board – Board failed.
for
REM® M e s s a g e s

Unpublished Work – © Otis Elevator Company, 2003

2-220: Front Door Communication
Failure Detected

Explanation:

Communication failed between the CLC and

the front door.

Causes:

• Door Control Board – Front door control

board failed or lost power.
• Line Termination – Improper termination
of RS-485 communication line.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
2-221: Selector Communication
Failure Detected

Explanation:

Communication failed between the CLC and

the selector.

Causes:

• Selector Board – Selector control board

failed or lost power.

Dover® DMC
• Line Termination – Improper termination
of RS- 485 communications line. for
REM® M e s s a g e s

Unpublished Work – © Otis Elevator Company, 2003

2-222: Rear Door Communication
Detected

Explanation:

Communication failed between the CLC and

the rear door.

Causes:

• Door Control Board – Rear door control

board failed or lost power.
• Line Termination – Improper termination
of RS-485 communications line.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
2-223: Hoistway Lock Open During
Flight

Explanation:

The hoistway lock (signal HWP) opened

during a run.

Causes:

• Door Pickup – Door pickup clipped

hoistway lock during run. Doors bouncing
closed.

Dover® DMC
• Relay Board – HW1, HW2, and HW3
relays.
• Configuration Parameter– Make sure
CLC configuration parameter 15 (12
for three-chip CLCs), “Door fail time”, is
for

set to at least 30 seconds to allow doors

enough time to close once stalled. Stall
doors when almost fully closed and see if
REM® M e s s a g e s

the door configuration parameter 9 (close

speed manual), can make DCL, DR, and
hoistway lock. Increase if necessary,
which may require adjustment of other
door parameters. Reduce parameter 7
(close high speed) if doors close too hard
during normal close. Make sure spirator
tension is consistent on all floors.

Unpublished Work – © Otis Elevator Company, 2003

2-224: Group Communication Failure

Explanation:

The CLC lost communication with another

elevator.

Causes:

• Mechanic – Other elevator being

serviced.
• Line Termination – Improper termination
of group serial line GPSC or GPSN. See
Area 55–57 of wiring diagram.
• CLC Board – CLC board in one of the
cars failed.
• Communication Wiring – Loose
connection.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
2-225: CLC Communication Failure
Logged

Explanation:

The CLC detected intermittent communication

failures with the service tool (REM® box).

Causes:

• Wiring – Check REM® box wiring through

RS-422 to 485 converter to serial port
on controller.
• Line Termination – Check CLC line Dover® DMC
termination PSC, NSC area 55–57.
for
REM® M e s s a g e s

Unpublished Work – © Otis Elevator Company, 2003

2-226: Front DR Off
When Doors Closed

Explanation:

The front door control board sensed the gate

switch signal (DR) was off when the doors
were closed.

Causes:

• Gate Switch – Gate switch contact bad,

gate switch out of adjustment (must be
active before DCL), or wiring error.
• Door Control Board – Front door board
failed.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
2-227: Rear DR Off
When Doors Closed

Explanation:

The rear door control board sensed the gate

switch signal (DR) was off when the doors
were closed.

Causes:

• Gate Switch – Gate switch contact bad,

gate switch out of adjustment (must be

Dover® DMC
active before DCL), or wiring error.
• Door Control Board – Rear door board
failed.
for
REM® M e s s a g e s

Unpublished Work – © Otis Elevator Company, 2003

2-228: Front Door
Overspeed on Close

Explanation:

The front doors oversped while closing.

Causes:

• Configuration Parameter – Adjustment

13 on Freedom Tool® may be incorrect.
Adjust item 13 downward from high
value until “close speed exceeded”
fault is generated, then set eight counts
higher.
• Door Control Board – Front door board
failed.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
2-229: Rear Door
Overspeed on Close

Explanation:

The rear doors started to open and the DR

signal stayed active.

Causes:

• Configuration Parameter – Adjustment

13 on Freedom Tool® may be incorrect.
Adjust item 13 downward from high

Dover® DMC
value until “close speed exceeded”
fault is generated, then set eight counts
higher.
• Door Control Board – Rear door board
failed.
for
REM® M e s s a g e s

Unpublished Work – © Otis Elevator Company, 2003

2-230: DZR on Outside of
Door Zone

Explanation:

The door-zone read relay (DZR) signal is

on when the selector thinks the car is out of
the door zone.

Causes:

• DZR – Relay stuck on or wiring error

(CS8 of selector board).
• Selector Board – Board failed.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
2-231: Sensor Missed

Explanation:

A leveling sensor (LU, LD, or DZR) was

missed at the end of a run.

Causes:

• DZR – Relay failed, wiring problem

(CS8 of selector board), or adjustment
problem.

Dover® DMC
• Magnet Alignment – Magnet missing
or not aligned. Make sure magnet has
correct polarity facing out.
• Main Sensor Board – Selector’s main
sensor board failed.
for

• Selector Board – Selector board failed.

• DC Power – Check 24 volts to selector
REM® M e s s a g e s

board.

Unpublished Work – © Otis Elevator Company, 2003

2-232: Unknown Front
Door Fault Detected

Explanation:

The front door board has logged a fault that

has not yet been mapped.

Causes:

• Belt Slippage – If code C reported, belt

may have slipped.
• Configuration Parameter – Readjust
and perform door learn with Freedom
Tool®.
• Unknown – Contact the REM® Center
to investigate message source if belt
slippage or configuration parameters
(mentioned above) are not source of
message.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
2-233: Unknown Rear
Door Fault Detected

Explanation:

The rear door board logged a fault that has

not yet been mapped.

Causes:

• Belt Slippage – If code C reported, belt

may have slipped.

Dover® DMC
• Configuration Parameter – Readjust
and perform door learn with Freedom
Tool®.
• Unknown – Contact the REM® Center
to investigate message source if belt
slippage or configuration parameters
for

(mentioned above) are not source of

message.
REM® M e s s a g e s

Unpublished Work – © Otis Elevator Company, 2003

2-234: Unknown Selector
Fault Detected

Explanation:

The selector board logged a fault that has

not yet been mapped.

Causes:

• Unknown – Contact the REM® Center

to investigate message source.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
2-235: Front DCB Stuck On

Explanation:

The front door close button has been stuck

on for four minutes.

Causes:

• Door Close Button – Front door close

button stuck on or there is a wiring
error.

Dover® DMC
• CLC Board – Input failed.
for
REM® M e s s a g e s

Unpublished Work – © Otis Elevator Company, 2003

2-236: Front DR Open During Flight

Explanation:

The front gate switch (DR) opened during

flight.

Causes:

• Front Gate Switch – Switch defective

adjustment problem, or wiring problem.
Force to close doors increases on door
retry to close, which may cause doors
to bounce open at close limit. Review
event buffer associated with message.
• Door Control Board – Failed.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
2-237: 120-Volt Chain Open

Explanation:

Signal SC6 at the selector board is 0 volts.

Causes:

• AC Voltage – AC1 missing. Check

fuse F1 and associated circuit on relay
board.
• Reverse-Phase Relay – If provided with

Dover® DMC
contract, reverse-phase relay may be
open.
• Safety Chain – Check connections
SC0–SC6, pit safety switch, car top
switch, final limit, and emergency exit
contact.
for
REM® M e s s a g e s

Unpublished Work – © Otis Elevator Company, 2003

2-238: Switch Tree Open

Explanation:

A contact in the switch tree is open.

Cause:

• Switch Tree – Check wiring and contacts

in switch. For 1A controller, check UTS
if up run, DTS if down run.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
2-239: Position Fault

Explanation:

A position fault occurred. The second line of

the message will state that ISFL is missing
or that a signal sequence error occurred.

Causes:

• IFSL – Check switch and associated

wiring. Vane missing.

Dover® DMC
• Rail – Make sure lubrication cans on top
of car are full.
• CLC Board – Check input wiring of
IFSL, LU, LD, and DZ. Replace board
if necessary.
for
REM® M e s s a g e s

Unpublished Work – © Otis Elevator Company, 2003

2-240: Inductor Sequence
Error Due to DZ

Explanation:

The DZ signal is stuck in the active state or

LU/LD are stuck off.

Causes:

• LU Sensor – LU did not energize at end

of up run.
• LD Sensor – LD did not energize at end
of down run.
• DZ Sensor – Check wiring; replace
sensor.
• CLC Board – Check wiring to board;
replace board.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
2-241: DZ Missing

Explanation:

The DZ signal is missing. The car transitioned

from LU to LD without seeing DZ.

Causes:

• DZ Sensor – Check wiring; replace

sensor.
• LU Sensor – Defective sensor or wiring

Dover® DMC
problem.
• LD Sensor – Defective sensor or wiring
error.
• CLC Board – Check wiring to board;
replace board.
for
REM® M e s s a g e s

Unpublished Work – © Otis Elevator Company, 2003

2-242: LU and LD Stuck On

Explanation:

The LU and LD signals were both active at

the same time.

Causes:

• LU Sensor – Check wiring; replace

sensor.
• LD Sensor – Check wiring; replace
sensor.
• CLC Board – Check wiring to board;
replace board.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
2-243: Front Door Voltage Spike
or Armature Problem

Explanation:

A voltage spike could cause this message

on power-up. A grounded or shorted door
motor armature may also generate this
message.

Cause:

• Door Control Board – Replace board.

NOTE: You may see elevator shut down Dover® DMC
on every main line power cycle and
restart only by hitting reset switch
on door board.
for
REM® M e s s a g e s

Unpublished Work – © Otis Elevator Company, 2003

2-244: Rear Door Voltage Spike
or Armature Problem

Explanation:

A voltage spike could cause this message

on power-up. A grounded or shorted door
motor armature may also generate this
message.

Cause:

• Door Control Board – Replace board.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
2-245: CLC Not Responding
to Commands

Explanation:

The CLC determined that another company

(not Dover®) is trying to access information.
Nothing can be done—this just allows us to
monitor this occurrence.

Dover® DMC
for
REM® M e s s a g e s

Unpublished Work – © Otis Elevator Company, 2003

2-246: 24-Volt Power Supply Failed

Explanation:

The 24-volt power circuit failed.

Causes:

• Fuse – F2 or F2 on the relay board.

• DC Power – 24-volt power supply failed.
See page 1 of drawing.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
2-247: Configuration Table
Corrupted

Explanation:

The selector, front, or rear door parameter

table is empty or corrupt.

Causes:

• Learn Run – Contract data restored

without learning hoistway. Front or rear
doors not set up (requires Freedom

Dover® DMC
Tool®).
• Battery – Stored data corrupted due to
battery problem.
for
REM® M e s s a g e s

Unpublished Work – © Otis Elevator Company, 2003

2-248: Rear DCB Stuck On

Explanation:

The rear door-close button has been stuck

on for four minutes.

Causes:

• Door-Close Button – Rear door-close

button stuck on or wiring error.
• CLC Board – Input failed.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
2-249: Rear DR Open During Flight

Explanation:

The rear DR signal opened during flight.

Causes:

• Rear Gate Switch – Switch defective,

adjustment problem, or wiring problem.
Force to close doors is increases on door
retry to close, which may cause doors
to bounce open at close limit. Review

Dover® DMC
event buffer associated with message.
• Door Control Board – Rear door control
board failed.
for
REM® M e s s a g e s

Unpublished Work – © Otis Elevator Company, 2003

2-250: Front Door Speed Exceeded
While Opening

Explanation:

The front doors oversped while opening.

Causes:

• Configuration Parameter – Adjustment

13 on Freedom Tool® may be incorrect.
Adjust item 13 down from high value until
open speed exceeded fault is generated,
then set eight counts higher.
• Door Control Board – Front door board
failed.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
2-251: Rear Door Speed Exceeded
While Opening

Explanation:

The rear doors oversped while opening.

Causes:

• Configuration Parameter – Adjustment

13 on Freedom Tool® may be incorrect.
Adjust item 13 down from high value until
open speed exceeded fault is generated,

Dover® DMC
then set eight counts higher.
• Door Control Board – Rear door board
failed.
for
REM® M e s s a g e s

Unpublished Work – © Otis Elevator Company, 2003

2-252: DR and DOL Active
at the Same Time

Explanation:

The front door signal DR and DOL are active

at the same time.

Causes:

• Gate Switch – Stuck in or set

incorrectly.
• DOL Adjustment – Stuck on or adjusted
incorrectly.
• Door Control Board – Board failed input
stuck on.

Unpublished Work – © Otis Elevator Company, 2003

 Re f e r e n c e Ma n ua l
2-253: Rear DR and DOL Active
at the Same Time

Explanation:

The front door signal DR and DOL are active

at the same time.

Causes:

• Gate Switch – Stuck in or set

incorrectly.

Dover® DMC
• DOL Adjustment – Stuck on or adjusted
incorrectly.
• Door Control Board – Board failed or
input stuck on.
for
REM® M e s s a g e s

Unpublished Work – © Otis Elevator Company, 2003

A d d i t i o n a l . I n f o r m at i o n :

Please address any comments,

questions, or suggestions pertaining to

REM® Messages for Dover® DMC

Reference Manual
RF - 11
to:

Otis Elevator Company

Manager, Maintenance Support
212 West Newberry Road
Bloomfield, CT 06002-1308
(860) 286-6318