NATIONAL COMPETENCY STANDARD

(STANDARD KOMPETENSI KEBANGSAAN)

CORE ABILITIES
LEVEL 1

Jabatan Pembangunan Kemahiran

Kementerian Sumber Manusia, Malaysia
 Department of Skills Development (DSD)
Ministry of Human Resources
62530 PUTRAJAYA, MALAYSIA

NATIONAL COMPETENCY STANDARD

(STANDARD KOMPETENSI KEBANGSAAN)

FOR

CORE ABILITIES
LEVEL 1

Copyright © DSD 2015

All rights reserved

No part of this publication may be produced, stored in data base, retrieval system, or in
any form by any means, electronic, mechanical, photocopying, recording or otherwise
without prior written permission from Department of Skills Development (DSD)
 GLOSSARY & ABBREVIATION

GLOSSARY

Behaviour Competencies are observable and measureable behaviours,

knowledge, skills, abilities and other characteristics that
contribute to individual success in the organisation.

Body language The conscious or unconscious movements and postures by

which attitudes and feelings are communicated.

Communication The exchange of information between a sender and a receiver,

and the interference (perception) of meaning between the
individuals involved.

Competency The knowledge, skills and abilities required to perform a specific

task or function.

Compliance A state in which someone or something is in accordance with

established guidelines, specifications, or legislation.

Core competency Fundamental knowledge, ability, or expertise in a specific

subject area, or skill set.

Ethics Moral principles that govern a person’s behaviour or the

conducting of an activity.

Honesty Scrupulous with regard to telling the truth and acting without
stealing, fraud or breach of laws.

Integrity The quality of being honest and having strong moral principles.

Intercultural Communication that aims to share information across different

communication cultures and social groups.

Jargon The specialised language used by people in the same work or

profession.

Leadership A process of social influence, which maximises the efforts of

others, towards the achievement of a goal.
Multicultural Differences among people because of their racial or ethnic
backgrounds, language, dress and traditions.

Organisation chart A graphic representation outlining the structure of a company;

the roles, responsibilities and relationships of every
department/party within the company.

Performance A standard at which an employee is expected to perform.

Skill The learn ability to carry out a task with pre-determined results
often within a given amount of time, energy or both.

Teamwork The process of working collaboratively with a group of people in

order to achieve a goal.

Work ethics Value of a hard work and diligence, and its inherent ability to
strengthen character.

Working manual A document that describes in detail the process and systems
that a company uses to produce its goods and provide its
services.

Workplace The process of exchanging information, both verbal and non-

communication verbal, within an organisation.

Work instruction A description of the specific tasks and activities within an

organization
ABBREVIATION

CoCA Curriculum of Core Abilities

CP Competency Profile
CPC Competency Profile Chart
CSDS Catalogue Safety Data Sheet
IT Information Technology
KPI Key Performance Indicator
MSDS Material Safety Data Sheet
NCS National Competency Standard
NOSS National Occupational Skills Standard
SC Standard Content
SP Standard Practise
TEM Tools, Equipment and Materials
TNA Training Need Analysis
TNI Training Need Investigate
 TABLE OF CONTENTS

NO. CONTENTS PAGES

Glossary & Abbreviation
Standard Practice
1 Introduction i - iv
2 Core Abilities Structure iv - v
3 Definition of Competency Levels vi
4 Occupational Abilities vii
5 Sources of Additional Information vii - ix
6 Acknowledgement x
7 NCS- CA Development Committee Members xi - xiii

Standard Content
8 Core Ability Profile Chart (CPC) 1
9 Core Ability Profile (CP) 2-6

Curriculum of Core Abilities (CoCA)

10 Basic Working Communication 7 - 10
11 Personal Behaviour Skill 11 - 13
12 Work Place Ethics Awareness 14 - 17
13 Health, Safety and Environmental Awareness 18 - 23
14 Contact Hours Distribution 24
 STANDARD PRACTICE
NATIONAL COMPETENCY STANDARD (NCS) FOR
CORE ABILITIES
LEVEL 1

1. INTRODUCTION

1.1 National Competency Standard (NCS) Overview

The NCS comprises the skills a person must be able to demonstrate, as defined by the
industry with other various qualifications, in alignment with the Malaysian Qualification
Framework guidelines. The NCS is a minimum specification of performance that an
individual must have to be competent with the knowledge and skill set needed when
managing a function at the workplace to meet the standard requirements. The NCS is used
as a reference for the industry, the career path of a skilled worker, training purposes and as
a benchmark for performance. The NCS development process and document structure
reflects the certification system that will be beneficial to the Malaysian workforce. The NCS
document consists of three segments, Standard Practice (SP), Standard Content (SC) and
Curriculum Competency of Core Ability (CoCA).

The NCS document serves as a guideline to module developers and trainers who are
responsible for the development of Instructional Manuals and/or Written Instructional
Materials (WIM) refer to Z-009 program under the National Competency Standards with the
Department of Skills Development, Ministry of Human Resource Malaysia. The document
contains the following:

• Information on the training modules titles to be conducted and the sequence of the
learning delivery, for the learner to achieve the required skill competency.
• A set of abilities that provides a comprehensive description of the knowledge to be
delivered for each training module.
• Information pertaining to the scope and coverage of knowledge to be delivered and the
abilities to be demonstrated.
• Methodology to assist module developers and trainers in course planning, training
implementation, evaluation and monitoring the effectiveness of course delivery.
• Methodology to assess the understanding of knowledge delivered.
• Guidelines to conduct assessment in determining competency achievement by trainees.
• New methodology in assisting module developers and trainers on developing
instructional manuals or Written Instructional Manuals (WIM).

1.2 Justification and rational of Core Abilities (CA) development

The development of National Occupational Skill Standards (NOSS) and the growing
acceptance of Competency-Based Training and Education (CBTE) in Malaysia’s training
institutions have resulted in the decision to identify skills or abilities that are generic to many
jobs and professions in all areas of industry. In Malaysia, the word ‘skill’ is often
misinterpreted in vocational education, and is usually defined as physical skills. Therefore,
the term Core Abilities (CA) is used to replace the generic skills. These “generic skills” have
been identified as the learning tools, or enabling requirements, which can assist the trainee
in the acquiring and applying subject or job specific knowledge skills and comprehension to

i
 his work. Incorporating CA into training provides realistic outcomes that can make learning
more relevant and add to the trainee’s sense of achievement.

CA is a mandatory core learning program for candidate certification, effective from 1st June,
2006. CA should be used as complement to the NOSS program to help workers in Malaysia
be more relevant and competitive in this era of globalization. The CA program incorporates
generic skills that every employee should possess for performance. The CA are learning
tools, supporting the NOSS requirement, which assists the trainee in acquiring, applying
comprehensive and recommended soft skill knowledge for work. The CA are considered
essential for effective participation in the emerging work patterns of work and work
organizations, focussing on capacity to apply knowledge and skills in an integrated way in
work situations. The CA is broad in nature applying to work generally, rather than being
specific to work in particular occupations, jobs or industries.

The development of CA in Malaysia conforms to the global trend towards Competency-

Based Training with similar developments in the following countries:

i. Key Competencies (Australia)

ii. Employability Skills (Canada)
iii. Key Qualifications, Project And Transfer Oriented Training (Germany)
iv. Essential Skills (New Zealand)
v. Workplace Know How / Scans Competencies (USA)
vi. Core Skills (Great Britain)

This new Level 1 NCS document supports NOSS in related industrial sectors. CA were
developed as a supplement to the development of Malaysian National Occupational Skill
Standards (NOSS) for various fields, with reference to overseas sources (Australia, Canada,
Germany, UK and USA) and NCS-CA brainstorming sessions. A number of experts from
various industries were assembled to identify, formulate, conclude and recommend
essential CA in work place requirements. Advancing towards the goal of becoming a fully-
developed high income nation by the year 2020, Malaysia requires minimum 50 percent
certified skilled workforce. Thus, there is an increasing need for the development of CA to
support the industrial based skill standards for various industries in Malaysia.

The four main CA essential to one’s success in obtaining and performing jobs, were
identified to meet the nation’s vision and mission on human resource development which
are:

i. Basic Working Communication

ii. Personal Behaviour Skills
iii. Work Place Ethics Awareness
iv. Health, Safety & Environment

These abilities are considered essential and are generally relevant to all related services
and production industries. The CA gives added values to the labour market, as employers
prefer to hire and promote individuals who can communicate clearly, act responsibly, think
critically, act creatively, adapt to change, demonstrate integrity, work cooperatively and
productively. This document shows the level of learning for Level 1 CA, providing a
structured set of abilities that enables a person to complete the CA requirement.

ii
 Core Abilities (CA) Application

The NOSS programme has a set of CA; generic abilities, including corresponding
performance indicators, learning outcomes and assessment criteria. CA are enabling
requirements needed for the development of specific competencies and they address skills
that can be transferred beyond the context of a specific learning experience. CA are an
important factor in performing jobs effectively and efficiently. CA Performance Indicators
provide observable and measurable criteria, essential for performance assessment. CA are
incorporated into the learning activity, describing how learners will learn specific
competencies. The ability assessment activities inform learners how they will demonstrate
capabilities when performing jobs.

Core Abilities (CA) Benefit

The NCS-CA benefits all stakeholders, including Industry Key Players, Training
Organizations, Regulatory Bodies, etc. The success of the skill standards development
project, and its usefulness to the society, depends on the full participation and commitment
of all stakeholders. The benefits can be used as a benchmark for evaluating the
effectiveness of collaborative skills.

A. Employers Benefits

i. Employers can use CA to enhance personnel qualification requirements.

ii. Interviews, performance reviews, and productivity can be enhanced to a high degree
of accuracy and efficacy.
iii. CA are infused to demonstrate competencies.
iv. Employers can significantly improve efficiencies and productivity by matching abilities
to critical work functions and key activities.
v. Provides a path for varying measures of job performance-based soft skills standard.
vi. Improve the measurement of employee training effectiveness.
vii. Assess employee soft skill levels based on industry standards.
viii. Match employee soft skills to the work required.

B. Workers Benefits

i. Soft skill standards assist workers in selecting career choices by providing industry
expectations for success in the workplace.
ii. In addition, standards-based curriculum and assessments provide workers with
credentials that certify work-readiness.
iii. Workers can accurately assess their soft skills required for career advancement and
can effectively plan their career pathways.
iv. Workers can determine the soft skills and abilities needed for advancement or transfer
within industries, and determine the continuous learning and training needed to
upgrade their skills.
v. Workers can achieve clarity regarding what they are expected to learn and how to
prepare for work.
vi. Enter and re-enter the workforce with better control of their choices of higher paying
jobs that require higher soft skills.
vii. Improve mobility and portability of their credentials.

iii
 1.3 Training programme Pre-requisite

Entry requirement to Level 1 NCS-CA, is based on related NOSS Level 1 job areas.

2. CORE ABILITIES STRUCTURE

2.1 CORE ABILITIES RELATION STRUCTURE

CA Structure is a table showing the level of learning for CA for various NOSS job
areas/titles. This table describes the CA for Level 1 to 5 according to NOSS framework
definition.

Table 1.0: Core Abilities Structure in Relation to NOSS Job Areas

SECTOR ALL SECTORS e.g: CHEMICAL INDUSTRY

ALL CHEMICAL
SUB SECTOR FORENSIC SCIENCE
SUBSECTORS ANALYSIS

AREA Analytical Document

All Job Areas
LEVEL Chemistry Examination

Chemical Laboratory Forensic Document

LEVEL 5 Core Abilities Management Management

LEVEL 4 Chemical Laboratory Forensic Document

Core Abilities Supervision Supervision

LEVEL 3 Chemical Laboratory Forensic Document

Core Abilities Operation Laboratory Operator

LEVEL 2 Chemical Laboratory Forensic Document

Core Abilities Operation Laboratory Operator

LEVEL 1
Core Abilities NIL NIL

Note: Table above shows how CA are incorporated into NOSS job area according to respective
level

iv
 2.2 CORE ABILITIES STRUCTURE FOR LEVEL 1 TO 5

Table 2.0: Core Abilities Structure for Level 1 to 5

MALAYSIAN CORE ABILITIES BASED ON LEVELS

GLOBAL
CORE
ABILITIES Level 1 Level 2 Level 3 Level 4 Level 5
CA Title CA Title CA Title CA Title CA Title
Effective
Basic Working Communication Effective Communication
Communication Communication
Communication Application Communication Management Skill
Collaboration
Organization
Personal Behaviour Interpersonal Organizational
Interpersonal Skill Leadership Skill Behaviour
Skill Behaviour Management Skill
Awareness
Work Place Ethics Work Place Culture Etiquette
Etiquette Management Work Place Ethics Etiquette Practices
Awareness Behaviour Management Skill
Health, Safety And Health, Safety And Health, Safety and Health, Safety and Health, Safety and
Health, Safety &
Environmental Environment Environment Environment Environment
Environment
Awareness Adaptation Consciousness Monitoring Cognition
Information Information
System Technology
Using Technology Technology Technology
Application
Awareness Management
Relationship
Management Skills Administrative Skill Management Networking Skill
Capability
Change Change
Change Management Management Management
Awareness Implementation
Strategic Thinking
Strategic Thinking Strategic Resolution
Skill

v
3. DEFINITION OF COMPETENCY LEVELS

The NOSS is developed for various occupational areas. Candidates for certification must be
assessed and trained at certain levels to substantiate competencies. The structure of NCS-
CA follows the Malaysian Qualification Framework,as defined by the Department of Skills
Development, Ministry of Human Resources, Malaysia.

Level 1 Competent in performing a range of varied work activities, most

of which are routine and predictable.

Level 2 Competent in performing a significant range of varied work

activities, performed in a variety of contexts. Some of the
activities are non-routine and required individual responsibility
and autonomy.

Level 3 Competent in performing a broad range of varied work activities,

performed in a variety of contexts, most of which are complex
and non-routine. There is considerable responsibility and
autonomy and control or guidance of others is often required

Level 4 Competent in performing a broad range of complex technical or

professional work activities performed in a wide variety of
contexts and with a substantial degree of personal responsibility
and autonomy. Responsibility for the work of others and
allocation of resources is often present.

Level 5 Competent in applying a significant range of fundamental

principles and complex techniques across a wide and often
unpredictable variety of contexts. Very substantial personal
autonomy and often significant responsibility for the work of
others and for the allocation of substantial resources features
strongly, as do personal accountabilities for analysis, diagnosis,
planning, execution and evaluation.

The ability levels in CA complies with competency levels in NOSS.The NCS-CA levels are
infused as follows:

Level 1 NCS-CA: infused in Level 1 NOSS-Job Area

Level 2 NCS-CA: infused in Level 2 NOSS-Job Area
Level 3 NCS-CA: infused in Level 3 NOSS-Job Area
Level 4 NCS-CA: infused in Level 4 NOSS-Job Area
Level 5 NCS-CA: infused in Level 5 NOSS-Job Area

vi
4. OCCUPATIONAL ABILITIES

The CA of this NCS program (Level 1) is shown below:

• Basic Working Communication

• Personal Behaviour Skill
• Work Place Ethics Awareness
• Health, Safety and Environmental Awareness

5. SOURCES OF ADDITIONAL INFORMATION

This section lists the organizations (Regulatory Body & Industrial Association) related to the
NCS as referred sources for industrial information, such as statistics, regulations, skills
workforce, legislative requirements, etc. These organisations are as listed below:

• Lembaga Pembangunan Industri Pembinaan Malaysia (CIDB)

Tingkat 10, No 45, Menara Dato' Onn,
Pusat Dagangan Dunia Putra,
Jalan Tun Ismail,
50480 Kuala Lumpur,
Federal Territory of Kuala Lumpur.
Tel: 03-4047 7000
Fax: 03-4047 7070
Email : cidb@cidb.com.my

• Suruhanjaya Komunikasi dan Multimedia Malaysia (MCMC)

MCMC Tower 1, Jalan Impact, Cyber 6,
63000 Cyberjaya, Selangor
Tel: 03-8688 8000
Fax: 03-8688 1000
Email : scd@cmc.gov.my

• Jabatan Alam Sekitar

Kementerian Sumber Asli dan Alam Sekitar
Aras 1- 4 Podium 2 & 3, Wisma Sumber Asli
No 25, Persiaran Perdana, Presint 4,
Pusat Pentadbiran Kerajaan Persekutuan
62574 Putrajaya.
Tel: 03-8871 2000/2200
Fax: 03-8888 9987 / 03-8889 1040
Email : aduan_k@doe.gov.my

• Institut Keselamatan dan Kesihatan Pekerjaan (NIOSH)

Lot 1, Jln 15/1, Seksyen 15,
43650 Bandar Baru Bangi
Selangor.
Tel: 03-8769 2100
Fax: 03-8911 3800
Email : am@niosh.com.my

vii
• Sustainable Energy Development Authority MALAYSIA (SEDA)
Galeria PjH, Aras 9, Jalan P4W, Persiaran Perdana,
Presint 4, 62100 Putrajaya,
MALAYSIA
Tel: 603-8870 5800
Fax: 603-8870 5900
Email : fit@seda.gov.my

• Perbadanan Pengurusan Sisa Pepejal dan Pembersihan Awam(PPSPPA)

Wisma UOA Pantai, Tingkat Mezzanine, 2, 3 & 4,
No 11 Jalan Pantai Jaya (Jalan 4/83A),
Peti Surat 12038,
59200 Kuala Lumpur
Tel: 03-2245 9292
Fax: 03-2245 9293
Email : ppsppa@swcorp.my

• Scottish Credit & Qualifications Framework Partnership (SCQF)

39 St Vincent Place,
Glasgow G1 2ER
Tel: 0845 270 7371
Fax: 0845 270 7372
Email : info@scqf.org.uk
Website: www.scqf.org.uk

• Scottish Qualifications Authority

Vanover – House, 24 Douglas Street,
Glasgow G27NQ and Ironmills Road,
Dalkeith, Midlothian EH22 1LE,
Scotland.
Tel: 0345 213 5249
Fax: 0345 213 5011
Email : accreditation@sqa.org.uk
Website: http://accreditation.sqa.org.uk

• Employable Skills Canada

The Conference Board of Canada
255 Smyth Road
Ottawa, 0N K1H 8M7
Canada.
Tel: (613) 526-3280
Fax: (613) 526-4857
Email : contactcboc@conferenceboard.ca
Website : www.conferenceboard.ca/nbec

viii
• National Centre for Vocational Educational Research (NCVER)
Level II, 33 King William Street,
Adelaide 5000
South Australia
PO Box 8288 Station Arcade
Adelaide 5000
South Australia
Tel: + 61 8 8230 8400
Fax: +61 8 8212 3436
Email : ncver@ncver.edu.au
Website : http://www.ncver.edu.au

• Secretary’s Commision on Achieving Necessary Skills (SCANS)

Employment and Training Administration
US Department of Labour, Employment and Training,
Frances Perkins Building,
200 Constitution Avenue,
NW, Washington, DC, 20210
Tel: 1-866-4-USA-DOL (1-866-487-2365)
Email : ETAPagemaster@dol.gov
Website : http://wdr.doleta.gov/SCANS

• Ministry of Education
Level 1, Block E8, Kompleks E
Pusat Pentadbiran Kerajaan Persekutuan
62604, Putrajaya, Malaysia
Tel: 03-8884 8000
Fax :03-8888 8001
Email: 80008000@1mocc.gov.my

• Suruhanjaya Pencegahan Rasuah Malaysia

Blok D6, Kompleks D
Pusat Pentadbiran Kerajaan Persekutuan, Peti Surat 6000
62007 Putrajaya
Tel: 03 8886 7000 / 1-800-88-6000
Fax: 03 8888 9562
Email : info@sprm.gov.my

ix
6. ACKNOWLEDGEMENT

The Director General Of DSD would like to extend his gratitude to the organisations and
individuals who has been involved in developing this standard ; especially members of
Standard Technical Evaluation Committee (STEC) for having been involved in developing
and validating this document.

Table 3.0: Assessors for Development and Validation of National Competency Standard
(Level 1)

No NAME POSITION ORGANISATION

Department of Chemistry Malaysia
Ministry of Science, Technology and
Dato’ Ahmad
Director General Innovation of Malaysia
1 Ridzuan Bin
Petaling Jaya
Ibrahim
Selangor

Curriculum Development Division

Senior Principal
En. Naza Idris Bin Ministry of Education Malaysia
2 Assistant Director
Saadon Putrajaya

Sei Ryu Sha

Vocational College
3 En. Wan Yusuff Bin
Director Shah Alam
Wan Ismail
Selangor

x
7. NCS-CA DEVELOPMENT COMMITTEE MEMBERS:

A. FOR STANDARD PRACTISE (SP) AND CORE ABILITIES PROFILE CHART

(CPC)

List of panel experts or practitioners with their organization and designation is shown
below:

Table 4.0: Committee Members for Development of SP and CPC of CA (Level 1)

COMMITTEE MEMBERS FOR CA (LEVEL 1)

President
1. En. Ismail bin Abdullah
Green Depot Technology Sdn Bhd

Chief Executive Officer

2. Tuan Ahmad Bin Tuan Besar
ANF Synergy Sdn Bhd

Managing Director
3. En. Awaldin Bin Mohd Arif Industrial Testing & Engineering Inspection Sdn
Bhd
Principal Assistance Director
Technical and Vocational Education Sector
4. En. Hamzah Bin Zakaria
Curriculum Development Division
Ministry of Education Malaysia
Prof. Dr. Azlan Jumat Bin Abdul Managing Director
5.
Ghanie Azlan Ghanie (M) Sdn Bhd

Dr. Haji Ahmad Zuhaidi Yahya, Head of Forest Plantation Programme

6.
AMN Forest Research Institute Malaysia (FRIM)
Scientific Officer
7. Dr. Malarvili A/P Ramalingam Department of Chemistry Malaysia,
Ministry of Science, Technology and Innovation
President
8. En. Mohd Irwan Bin Rizal Association of Customer Experience Industry of
Malaysia ( ACE )
Contact Centre Operation Specialist
9. Pn. Nurul Hayati Binti Abu Sani
Celcom Axiata Berhad
Senior Manager
Tn. Syed Abd Ghani Bin Syed
10. ANF Synergy Sdn. Bhd.
Tuan Chek

Manager
11. Pn. Norhayati Binti Arifin
Akademi KTM (MyRA)

En. Mohd Fadli Adha Bin Managing Director

12.
Mohamad Rashid Pendita (M) Sdn. Bhd.

FACILITATOR

1. Tn. Haji Zaharudin Bin Abdul Latif JPK Cyberjaya

xi
 B. FOR CORE ABILITIES PROFILE (CP)

List of panel experts or practitioners with their organization and designation is shown
below:

Table 5.0: Committee Members for Development of CP of CA (Level 1)

COMMITTEE MEMBERS FOR CA(LEVEL 1)

President
1. En. Ismail Bin Abdullah
Green Depot Technology Sdn Bhd

Chief Executive Officer

2. Tuan Ahmad Bin Tuan Besar
ANF Synergy Sdn Bhd
Managing Director
3. En. Awaldin Bin Mohd Arif Industrial Testing & Engineering Inspection Sdn
Bhd
Principal Assistance Director
Technical and Vocational Education Sector
4. En. Hamzah Bin Zakaria
Curriculum Development Division
Ministry of Education Malaysia
Scientific Officer
5. Dr. Malarvili A/P Ramalingam Department of Chemistry Malaysia,
Ministry of Science, Technology and Innovation

Prof. Dr. Azlan Jumat Bin Abdul Managing Director

6.
Ghanie Azlan Ghanie (M) Sdn Bhd

Manager
7. Dr. Norlihawati Binti Hajidan
The Stealth Organisation
Senior Manager
Tn. Syed Abd Ghani Bin Syed
8. ANF Synergy Sdn. Bhd.
Tuan Chek

Manager
9. Pn. Norhayati Binti Arifin
Akademi KTM (MyRA)

En. Mohd Fadli Adha Bin Managing Director

10.
Mohamad Rashid Pendita (M) Sdn. Bhd.
Principal Assistant Director
11. Pn. Hajah Rashidah Binti Hassan Competency and Assessment Division
Ministry of Education

Dr. Siti Nur Nazathul Shima Senior Scientific Officer

12. Ministry of Science, Technology and Innovation
Binti Hashim
Department of Chemistry Malaysia
FACILITATOR

1. Tn. Haji Zaharudin Bin Abdul Latif JPK Cyberjaya

xii
 C. FOR CURRICULUM OF CORE ABILITIES (CoCA)

List of panel experts or practitioners with their organization and designation is shown
below:

Table 6.0: Committee Members for Development of CoCA (Level 1)

COMMITTEE MEMBERS FOR CA(LEVEL 1)

President
1. En. Ismail Bin Abdullah
Green Depot Technology Sdn Bhd

Chief Executive Officer

2. Tuan Ahmad Bin Tuan Besar
ANF Synergy Sdn Bhd
Managing Director
3. En. Awaldin Bin Mohd Arif Industrial Testing & Engineering Inspection Sdn
Bhd
Principal Assistance Director
Technical and Vocational Education Sector
4. En. Hamzah Bin Zakaria
Curriculum Development Division
Ministry of Education Malaysia
Scientific Officer
5. Dr. Malarvili A/P Ramalingam Department of Chemistry Malaysia,
Ministry of Science, Technology and Innovation

Prof. Dr. Azlan Jumat Bin Abdul Managing Director

6.
Ghanie Azlan Ghanie (M) Sdn Bhd
Council Member
7. En. Ahmad Qadir Bin Firdaus Malaysian Martial Arts Grand Masters
Association (MAGMA)
Senior Manager
Tn. Syed Abd Ghani Bin Syed
8. ANF Synergy Sdn. Bhd.
Tuan Chek

Manager
9. Pn. Norhayati Binti Arifin
Akademi KTM (MyRA)

En. Mohd Fadli Adha Bin Managing Director

10.
Mohamad Rashid Pendita (M) Sdn. Bhd.

Manager
11. Dr. Norlihawati Binti Hajidan
The Stealth Organisation

Dr. Siti Nur Nazathul Shima Senior Scientific Officer

12. Ministry of Science, Technology and Innovation
Binti Hashim
Department of Chemistry Malaysia
FACILITATOR

1. Tn. Haji Zaharudin Bin Abdul Latif JPK Cyberjaya

xiii
CORE ABILITY PROFILE CHART (CAPC)

SECTOR ALL SECTORS

SUB SECTOR ALL SUB SECTORS

JOB AREA ALL JOB AREAS

NCS TITLE CORE ABILITIES

JOB LEVEL 1 (ONE) JOB AREA CODE Z-009-1:2015

HEALTH, SAFETY
BASIC WORKING PERSONAL WORK PLACE ETHICS AND
CORE COMMUNICATION BEHAVIOUR SKILL AWARENESS ENVIRONMENTAL
AWARENESS

Z-009-1:2015-CA01 Z-009-1:2015-CA02 Z-009-1:2015-CA03 Z-009-1:2015-CA04

1
CORE ABILITY PROFILE (CP)

SECTOR ALL SECTORS

SUB SECTOR ALL SUB SECTORS
JOB AREA ALL JOB AREAS
NOSS TITLE CORE ABILITIES
NOSS LEVEL 1 (ONE) JOB AREA CODE Z-009-1:2015

CA Title CA Code CA Descriptor Ability Performance Indicator

1. BASIC WORKING Basic Working Communication 1. Apply working language 1.1 Work procedure is identified
COMMUNICATION Z-009- describes the requirement to appropriately (English/ national 1.2 Job procedures is followed.
1:2015- communicate ideas and information language etc). 1.3 Job responsibility guideline
CA01 clearly, organisational practices and is defined.
. the importance of culture in 1.4 Appropriate working
communication. language at workplace is
applied.
The person who is competent in this 1.5 Relevant words and/or
CA shall be able to apply working jargon for communication
language appropriately, apply oral are applied
communication and speak
reasonably and understand reading 2. Apply oral communication and 2.1 Appropriate language and
materials. speak reasonably. format for clear
communication is identified.
2.2 Purpose of Oral
The outcome of this CA is to
Communication is defined
communicate effectively using
2.3 Appropriate language and
appropriate language and formats
format is used.
as well as understand
2.4 Basic communication
organisational practices and
method is employed.
intercultural communication.
2.5 Sign language and gesture
is demonstrated.
2.6 Basic ideas and information
are expressed clearly.

2
 CA Title CA Code CA Descriptor Ability Performance Indicator
2.7 Good speaking and
listening skill is applied.
2.8 Multicultural sensitivities
are recognised.

3. Understand reading material. 3.1 The purpose for reading is

identified.
3.2 The type of reading content
is chosen.
3.3 The content of relevant
materials is determined.
3.4 Information from reading
materials is determined.

2. PERSONAL Z-009- Personal Behaviour Skill describes 1. Demonstrate honesty and 1.1 The concept of honesty and
BEHAVIOUR SKILL 1:2015- the requirement to understand the integrity integrity is determined.
CA02 concept of honesty and integrity, 1.2 Standards Practice and
punctuality of job delivery and work Ethical guideline are
in a team to complete a basic task. adhered.
1.3 Principles of Confidentiality
The person who is competent in this is identified.
CA shall be able to demonstrate 1.4 Good interactions between
honesty and integrity, adopt work peers and superiors are
punctuality and demonstrate team adopted.
cooperation.
2. Adopt work punctuality 2.1 Staff attendance system is
The outcome of this CA is to registered.
demonstrate good attitudes, values 2.2 Work attendance is
and behaviours in the working adhered.
environment. 2.3 Good timekeeping
procedure is followed.
2.4 Punctuality of job delivery is
adhered.
2.5 Work task is accomplished
within an allotted timeframe

3
 CA Title CA Code CA Descriptor
3. WORKPLACE ETHICS Z-009- Workplace Ethics Awareness
AWARENESS 1:2015- describes the requirement to follow
CA03 the chain of command, adhere to
working guidelines, demonstrate
concept of discipline and maintain
good social interactions.
The person who is competent in this
CA shall be able to respond to
instructions and demonstrate
discipline.
The outcome of this CA is to
understand the chain of command
and portray good workplace ethics
behaviour in the working
environment.
4
Ability
3. Demonstrate team cooperation
1 Respond to instructions
2 Demonstrate discipline at
workplace
Performance Indicator
3.1 Different roles within a team
are identified.
3.2 Relevant information is
shared with team members.
3.3 Basic problem solving
relevant to work activity is
demonstrated.
3.4 Multicultural is recognised.
1.1 Hierarchy and authority
level is determined.
1.2 Chain of command is
followed.
1.3 Roles of work process are
followed.
1.4 Instructions to respective
parties are relayed.
2.1 The concept of discipline is
identified.
2.2 Confidentiality principles
are determined.
2.3 Standards and codes of
practice are adhered.
2.4 Good social interactions at
workplace are adhered.
 CA Title CA Code CA Descriptor Ability Performance Indicator
4. HEALTH, SAFETY AND Z-009- Health, Safety and Environmental 1. Adhere to health awareness 1.1 Health awareness concept
ENVIRONMENTAL 1:2015- Awareness describes the activity is understood
AWARENESS CA04 requirement to understand and 1.2 Signage related to health is
abide to health, safety and understood
environment awareness information 1.3 Health Act and Regulations
at workplace. is followed.
1.4 Type of hazard identified
The person who is competent in this 1.5 Work instruction, safe
CA shall be able to adhere to health operating procedure and
awareness activity, adhere to safety emergency response plan
awareness activity and adhere to (ERP) followed
environment awareness activity. 1.6 Personal protective
equipments is worn
1.7 Safe machine operation is
The outcome of this CA is to abide followed
to Health, Safety and Environmental
rules and regulations. Hence 2. Adhere to safety awareness 2.1 Safety awareness
reducing exposure to hazards and activity procedure is followed
risks as well as incidence of work- 2.2 Signage related to safety is
related injury and illness. understood
2.3 Types of potential hazards
at workplace are identified
2.4 Occupational Safety and
Health Act Regulations is
followed.
2.5 Appropriate personal
protective equipment is
worn
2.6 Hygiene and emergency
facilities are used
2.7 Safe machine operation is
followed
2.8 Signage and definition is
identified

5
CA Title CA Code CA Descriptor Ability Performance Indicator
3. Adhere to environmental 3.1 Environmental awareness
awareness activity concept is understood.
3.2 Signage related to the
environmental awareness is
understood.
3.3 Environmental Act and
Regulations is followed.

6
 CURRICULUM of CORE ABILITIES (CoCA)

SECTOR ALL SECTORS

SUB SECTOR ALL SUB SECTORS
JOB AREA ALL JOB AREAS
NCS AREA CORE ABILITIES
ABILITY UNIT TITLE BASIC WORKING COMMUNICATION

The person who is competent in this CA shall be able to communicate effectively using appropriate language and formats as well as
understand organisational practices and intercultural communication.
Upon completion of this competency unit trainees will be able to:
LEARNING OUTCOME
• Apply working language appropriately (English / national language etc).
• Apply oral communication and speak reasonably.
• Understand reading materials.
ABILITY UNIT ID Z-009-1:2015-CA01 Level 1 Training Duration 10 Credit Hours 1.0

Training Hours Delivery

Ability Knowledge Performance Assessment Criteria
Mode
1. Apply 1.1 Types of working language. 1.1 Apply working language Knowledge Knowledge 1.1 Appropriate working
working 1.2 Relevant words and/or appropriately. 4 • Lecture language at workplace is
language jargon 1.2 Identify relevant words • Group discussion applied.
appropriat 1.3 Job responsibility guideline and/or jargon. 1.2 Relevant words and/or jargon
ely 1.4 Job procedure 1.3 Identify job responsibilities. for communication are
(English/n 1.5 Working procedure. 1.4 Identify work procedure. identified.
ational 1.5 Follow job procedure. 1.3 Job responsibility guideline is
language defined.
etc). 1.4 Job procedure is followed.
1.5 Work procedure is identified.

7
 Training Hours Delivery
Ability Knowledge Performance Assessment Criteria
Mode
2. Apply oral 2.1 Types of oral 2.1 Identify the purpose of oral Knowledge Knowledge 2.1 Purpose of oral
communicati communication. communication. 3 • Lecture communication is defined.
on and 2.2 Appropriate language and 2.2 Use appropriate language • Group discussion 2.2 Appropriate language and
speak formats. and formats for oral format is explained.
reasonably. 2.3 Basic communication communication. 2.3 Appropriate language and
methods. 2.3 Apply basic communication format to communicate
2.4 Sign language and methods. clearly is used.
gestures. 2.4 Demonstrate body 2.4 Sign language and gesture is
2.5 Ideas and information language sign and demonstrated.
delivery. gestures. 2.5 Ideas and information are
2.6 Cultural awareness 2.5 Express ideas and expressed clearly.
information clearly. 2.6 Good speaking and listening
2.6 Speak clearly and listen skill is applied.
properly. 2.7 Multicultural sensitivities are
2.7 Recognise intercultural recognised.
sensitivities.

3. Understand 3.1 Purpose of reading. 3.1 Identify the purpose of Knowledge Knowledge 3.1 The purpose of reading is
reading 3.2 Types of reading material: reading. 3 • Lecture identified.
materials • Standard Operating 3.2 Choose types of reading • Group discussion 3.2 The correct reading contents
Procedure contents. are selected.
• Working manual 3.3 Understand content of 3.3 The content of relevant
• Work instruction relevant reading materials. materials is understood.
• Job procedure 3.4 Determine information from 3.4 Information from reading
• Text book reading materials. materials is determined.
• Dictionary
• Journals
• Memos
• Brochures
• Newsletters
3.3 Content of reading
materials.

8
 TOOL, EQUIPMENT AND MATERIAL (TEM)

ITEMS RATIO (TEM:Trainees)

1. Standard Operating Procedure 1:25
2. Working manual 1:25
3. Work instruction 1:25
4. Job procedure 1:25
5. Job responsibility guideline 1:25
6. Telephone 1:25
7. Dictionary 1:10
8. Reference book 1:5
9. Computer 1:5
10. Journals 1:5
11. Brochures 1:5
12. Memos 1:5
13. Newsletters 1:5

9
REFERENCES

1. Ting Toomey, S.; Chung, L.C., (2012). “Understanding intercultural communication”, Oxford University Press New York, ISBN-
9780199739790.
2. Gopalaswamy R.; Mahadevan R., (2010). “The Ace of Soft Skills, Attitude, Communication and Etiquette for Success”, Dorling Kindersley
Pvt. Ltd. ISBN: 978-81-317-3285-4.
3. Matthew M.K.; Martha D.; Fanning P., (2009). “Messages: The Communication Skills Book”, New Harbinger Publications.
ISBN-13 978-1572245921.
4. Perkins P. S.; Brown L., (2008). “The Art and Science of Communication: Tools for Effective Communication in the Workplace”, Wiley,
ISBN-13 978-0470247594.
5. Harris, T. E.; Nelson, M.D., (2008). “Applied organisational communication: Theory and practice in a global environment”, New York:
Lawrence Erlbaum.
6. Baden E., (2007). “Communication in the workplace”, Milton, Qld:Wiley. ISBN 0-7314-0650-8.
7. Gerson S. J.; Steven M., (2007). “Workplace communication: process and product”. Upper Sadle River, N.J.: Pearson Prentice Hall.
ISBN 0-13-228808-7.
8. Gillis, T. L., (2006). The IABC handbook of organizational communication. San Francisco, Jossey-Bass.
9. Grunig, J.; Grunig, L., (2006). “Characteristics of excellent communication”, In T. L. Gillis (Ed.), the IABC handbook of organizational
communication (pp. 3-18). San Francisco: Jossey-Bass.
10. Gay, C.; Mahoney, M.; Graves, J., (2005). “Best practices in employee communication: A study of global challenges and approaches”,
San Francisco, IABC Research Foundation.
11. Jones, E.; Watson, B.; Gardner, J.; Gallois, C., (2004). “Organizational communication: Challenges for the new century”. Journal of
Communication, 54(4), 722-750.
12. Douglas E., (1998). “Straight Talk: Turning Communications Upside Down for Strategic Results at Work”, Davies Black Publishing,
ISBN-13 978-0891061175.

10
 CURRICULUM of CORE ABILITIES (CoCA)

SECTOR ALL SECTORS

SUB SECTOR ALL SUB SECTORS
JOB AREA ALL JOB AREAS
NCS AREA CORE ABILITIES
ABILITY UNIT TITLE PERSONAL BEHAVIOUR SKILL
The person who is competent in this CA shall be able to demonstrate good attitudes, values and behaviours in the working environment.

Upon completion of this competency unit trainees will be able to:

LEARNING OUTCOME • Demonstrate honesty and integrity.
• Adopt work punctuality.
• Demonstrate team cooperation
ABILITY UNIT ID Z-009-1:2015-CA02 Level 1 Training Duration 15 Credit Hours 1.5

Training Hours Delivery

Ability Knowledge Performance Assessment Criteria
Mode
1. Demonstrate 1.1 Concept of honesty and 1.1 Determine the concept of Knowledge Knowledge 1.1 Concept of honesty and
honesty and integrity honesty and integrity. 4 • Lecture integrity is explained.
integrity 1.2 Principles of Confidentiality 1.2 Identify principles of • Group discussion 1.2 Principles of Confidentiality
1.3 Standard Practice. confidentiality. are defined.
1.4 Ethical guideline. 1.3 Adhere to Standard Practice 1.3 Standard Practice is
1.4 Follow Ethical guideline. adhered.
1.5 Adopt good interactions. 1.4 Ethical guideline is followed.
1.5 Good interactionis
demonstrated.

11
 Training Hours Delivery
Ability Knowledge Performance Assessment Criteria
Mode
2.1 Self discipline guideline. 2.1 Demonstrate work task and Knowledge Knowledge 2.1 Self discipline guideline is
2. Adopt work
punctuality
2.2 Work task and responsibility. 4 • Lecture defined.
responsibility. 2.2 Adhere to attendance at • Group discussion 2.2 Work task and responsibility
2.3 Staff attendance guideline. work. is listed.
2.4 Job delivery punctuality. 2.3 Register staff attendance 2.3 Staff attendance register
system. system is followed.
2.4 Follow good timekeeping 2.4 Good timekeeping procedure
procedure. is followed.
2.5 Accomplish work task within 2.5 Work task within timeframe is
an allotted timeframe. accomplished.
2.6
3. Demonstrate 3.1 Types of roles in team 3.1 Identify different roles within Knowledge Knowledge 3.1 Concept of teamwork is
team 3.2 Information sharing. a team. 7 • Lecture explained.
cooperation 3.3 Concept of teamwork. 3.2 Share relevant information • Group discussion 3.2 Socio-cultural communication
3.4 Basic problem solving steps with team members. is defined.
and process. 3.3 Listen and respond 3.3 Different roles within a team
3.5 Socio-cultural constructively to other team are identified.
communication. members' ideas. 3.4 Related information is
3.4 Apply basic problem solving shared.
process. 3.5 Basic problem solving
process is applied.

12
 TOOL, EQUIPMENT AND MATERIAL (TEM)

ITEMS RATIO (TEM:Trainees)

1. Discipline guideline 1:25
2. Staff attendance guideline 1:25
3. Work guideline 1:25
4. Standard Practice 1:25
5. Ethical guideline 1:25
6. Attendance register 1:25
7. Reference Book 1:25

REFERENCES

1. Stephen R. C.,(2013). “The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change”.Simon & Schuster,ISBN-13: 978-
1451639612.
2. Watson D.; Tharp R., (2013). “Self-Directed Behaviour: Self-Modification for Personal Adjustment” Wadsworth Cengage Learning, John
David Hague, ISBN13:978-1-285-07709-3.
3. Kelloway E. K.; Turner N.; Barling J.; Loughlin C., (2012). “Transformational leadership and employee psychological well-being: The
mediating role of employee trust in leadership”, Work & Stress: An International Journal of Work, Health & Organisations Volume 26,
Issue 1.
4. Ekman P., PhD. (2008). “Emotional Awareness”. Danial Goleman. ISBN-13: 978-0-8050-9021-5.
5. McKay M.; Wood J. C.; Bantley J., (2007). “The Dialectical Behaviour Therapy Skills Workbook”, New Harbinger Publications. ISBN-13
978-1572245136.
6. Ekman P., (2003). “Unmasking the Face: A Guide to Recognizing Emotions from Facial Expressions”. Malor Books. ISBN-10:
1883536367.
7. Khalsa S.S., (1996). “Group Exercises for Enhancing Social Skills and Self Esteem”, Professional Resource Exchange, ISBN-
13 978-1568870205.

13
 CURRICULUM of CORE ABILITIES (CoCA)

SECTOR ALL SECTORS

SUB SECTOR ALL SUB SECTORS
JOB AREA ALL JOB AREAS
NCS AREA CORE ABILITIES
ABILITY UNIT TITLE WORK PLACE ETHICS AWARENESS

The person who is competent in this CA shall be able to follow the chain of command and portray good work place ethics behaviour in
the working environment.
LEARNING OUTCOME Upon completion of this competency unit trainees will be able to:
• Respond to instructions
• Demonstrate discipline at workplace
ABILITY UNIT ID Z-009-1:2015-CA03 Level 1 Training Duration 15 Credit Hours 1.5

Training Hours Delivery

Ability Knowledge Performance Assessment Criteria
Mode
1. Respond to 1.1 Hierarchy and authority 1.1 Identify Hierarchy and Knowledge Knowledge 1.1 Organisation chart is defined.
instructions level. authority level. 2 • Lecture 1.2 Chain of command is
1.2 Organisation chart. 1.2 Follow chain of command. • Group discussion followed.
1.3 Chain of command principle 1.3 Follow Organisation chart 1.3 Working guideline is
1.4 Working guideline. 1.4 Adhere to working adhered.
guideline.

14
 Training Hours Delivery
Ability Knowledge Performance Assessment Criteria
Mode
2. Demonstrate 2.1 Discipline guideline. 2.1 Demonstrate good self- Knowledge Knowledge 2.1 General principles for the
discipline at 2.2 Principle of confidentiality. discipline. 2 • Lecture handling of confidential
workplace 2.3 Standard and codes of 2.2 Apply standard and codes Group discussion information are defined.
practice. of practice. 2.2 Standard and codes of
2.4 Working guideline. 2.3 Adhere to working practices are applied.
2.5 Social interactions guideline. 2.3 Good self-discipline is
procedures. 2.4 Adhere to disciplinary action demonstrated.
2.6 Disciplinary action guideline. guideline 2.4 Working guidelines is
adhered.
2.5 Disciplinary action guideline
is adhered

15
 TOOL, EQUIPMENT AND MATERIAL (TEM)

ITEMS RATIO (TEM:Trainees)

1. Discipline guideline 1:25

2. Confidentiality guideline 1:25
1:25
3. Standard and codes of practices
1:25
4. Work guideline 1:25
5. Social interactions procedures 1:25
6. Disciplinary action guideline 1:25

16
REFERENCES

1. Bredeson D.; Goree K., (2011). “Ethics in the Workplace”, Cengage Learning. ISBN-13 978-0538497770.
2. Beckett C.; Maynard A., (2012). “Values and ethics in social work”, Sage Publications Ltd. ISBN-978-1-4462-0319-4.
3. Kotter J.;Rathgeber H., (2006). “Our Iceberg Is Melting: Changing and Succeeding Under Any Conditions”, St. Martin's Press.
4. Baker T. L.; Hunt T. G.; Andrews C. M., (2006). “Promoting ethical behavior and organizational citizenship behaviors: The influence of
corporate ethical values”, Journal of Business Research, Volume 59, Issue 7, pages 849–857.
5. Stephen B., (2004). "Workplace participatory practices: Conceptualising workplaces as learning environments", Journal of Workplace
Learning, Vol. 16 Issue: 6, pages 312 – 324.
6. Garavan T. N., (2002). “Competencies and workplace learning: some reflections on the rhetoric and the reality”, Journal of Workplace
Learning, ISSN: 1366-5626.
7. Joyner B.E.; Payne D., (2002). “Evolution and Implementation: A Study of Values, Business Ethics and Corporate Social Responsibility
Journal of Business Ethics” Volume 41, Issue 4, pp 297-311.
8. Chadsey J.; Beyer S., (2001). “Social relationships in the workplace”, Mental Retardation and Developmental Disabilities Research
Reviews, Volume 7, Issue 2, page 128.
9. Heath C.; Knoblauch H.; Luff P., (2000). “Technology and social interaction: the emergence of ‘workplace studies’”. The British Journal of
Sociology, Volume 51, Issue 2, pages 299-320.
10. Carnegie D., (1998). “How to Win Friends & Influence People”. Pocket Books. ISBN: 0-671-02703-4.

17
 CURRICULUM of CORE ABILITIES (CoCA)

SECTOR ALL SECTORS

SUB SECTOR ALL SUB SECTORS
JOB AREA ALL JOB AREAS
NCS AREA CORE ABILITIES
ABILITY UNIT TITLE HEALTH, SAFETY AND ENVIRONMENTAL AWARENESS

The person who is competent in this CA shall be able to abide to Health, Safety and Environmental rules and regulations. Hence reducing
exposure to hazards and risks as well as incidence of work-related injury and illness.

LEARNING OUTCOME Upon completion of this competency unit trainees will be able to:
• Adhere to health awareness activity.
• Adhere to safety awareness activity.
• Adhere to environmental awareness activity.
ABILITY UNIT ID Z-009-1:2015-CA04 Level 1 Training Duration 11 Credit Hours 1.1

Training Delivery
Ability Related Knowledge Performance Assessment Criteria
Hours Mode
1. Adhere to health 1.1 Health awareness concept 1.1 Determine health Knowledge Knowledge 1.1 Health awareness concept is
awareness activity • Important of OSH implementation awareness concept. 4.5 • Lecture understood
1.2 OSH legislation 1.2 Understand OSH legislation • Group 1.2 Health Act and Regulations are
• Salient provision of Occupational 1.3 Identify signage and discussion followed
Safety and Health Act 1994 definition 1.3 Signage and definition is
• Occupational Safety and Health 1.4 Familiarize type of hazards understood
Act 1994 • Physical, chemical, 1.4 Type of hazardsare identified
- Dutiesof employees psychososial, biological, 1.5 Work instruction, safe operating

18
 Training Delivery
Ability Related Knowledge Performance Assessment Criteria
Hours Mode
• Factories and Machinery Act ergonomic procedure and emergency
1967 1.5 Familiarize work instruction, response plan (ERP) is followed
- Safety health and welfare safe operating procedure 1.6 Personal protective equipments is
1.3 Signage and definition and emergency response worn
1.4 Type of hazards plan (ERP) 1.7 Safe machine operation is
• Physical (falls, trips, slips, working 1.6 Wear appropriate PPE followed
at height, confined space, etc.) correctly
• Chemical (flammable toxic, 1.7 Familiarize safe machine
corrosive, oxidizing, etc.) operation
• Psychososial (stress,
harrasement, etc.)
• Biological (microbiological, animal
tissue and fluid, etc.)
• Ergonomic (MSD, repeatitive
movement, etc.)
1.5 Work instruction, safe operating
procedure and emergency
response plan (ERP – fire safety,
etc.)
1.6 General personal protective
equipments
1.7 Safe machine operation (related
industries)
2.1 Safety awareness concept. 2.1 Adhere to safety awareness Knowledge Knowledge 2.1 Safety awareness concept is
2. Adhere to safety • Important of OSH implementation procedure 4.0 • Lecture understood.
awareness activity 2.2 OSH legislation 2.2 Recognise types of potential • Group 2.2 The usage of emergency facilities
• Salient provision of Occupational hazards in workplace, discussion is understood.
Safety and Health Act 1994 and adhere to Occupational 2.3 Signage and definition is
Regulation Safety and Health Act and understood.

19
 Training Delivery
Ability Related Knowledge Performance Assessment Criteria
Hours Mode
- Dutiesof employees Regulations, understand 2.4 Safety awareness procedure is
• Factories and Machinery Act 1967 OSH legislation adhered.
and Regulation 2.3 Recognise types of potential 2.5 Types of potential hazards in
- Safety health and welfare hazards in workplace, workplace are recognised.
2.3 Type of hazards familiarize hazards 2.6 Appropriate personal protective
• Physical (falls, trips, slips, working • Physical, chemical, equipment is worn.
at height, confined space, etc.) psychososial, biological, 2.7 Hygienic facilities are used.
• Chemical (flammable toxic, ergonomic 2.8 The usage of emergency facilities
corrosive, oxidizing, etc.) 2.4 Wear appropriate PPE is demonstrated.
correctly 2.9 Work-related injuries or illness is
• Psychososial (stress, reported.
2.5 Identify signage and
harrasement, etc.)
definition 2.10 Occupational Safety and Health
• Biological (microbiological, animal 2.6 Use hygiene facilities Act and Regulations are adhered.
tissue and fluid, etc.) properly 2.11 Safe machine operation is
• Ergonomic (MSD, repeatitive 2.7 Demonstrate the usage of followed
movement, etc.) emergency facilities, report 2.12 Signage and definition is
2.4 General personal protective any workplace injuries or understood
equipments (PPE) illness to superiors
• Hat 2.8 Familiarize work instruction,
• Googles safe operating procedure
• Safety glasses and emergency response
• Gloves plan (ERP)
• Masks 2.9 Familiarize safe machine
operation
• Safety shoes
• Hearing protection
2.5 Signage and definition
2.6 Hygiene facilities
• Hand wash stations and
disinfectant soaps

20
 Training Delivery
Ability Related Knowledge Performance Assessment Criteria
Hours Mode
2.7 Emergency facilities
• First aid kits
• Eye wash station
2.8 Work instruction, safe operating
procedure and emergency
response plan (ERP - fire safety,
etc.)
2.9 Safe machine operation (related
industries)
3. Adhere to 3.1 Environmental awareness concept. 3.1 Understand environmental Knowledge Knowledge 3.1 Environmental awareness
environmental 3.2 Environmental Act and awareness concept. 2.5 • Lecture concept is understood.
awareness activity Regulations. 3.2 Follow Environmental Act • Group 3.2 Environmental Act and
3.3 Signage and definition. and Regulations. discussion Regulations are followed.
3.3 Identify signage and 3.3 Signage and definition is
definition. identified.

21
TOOL, EQUIPMENT AND MATERIAL (TEM)

ITEMS RATIO (TEM:Trainees)

1. Occupational Safety and Health Act 1994and Regulations 1 : 10
2. Environmental Act and Regulations 1 : 10
3. Safety signage 1 : 10
4. Personal protective equipment 1 : 10
5. Hygiene facilities 1 : 10
6. Emergency facilities 1 : 10
7. Factories and Machinery Act 1967 and Regulations 1 : 10
8. Work Instruction 1 : 10
9. Safe Operating Procedure (SOP) 1 : 10
10. Emergency Response Plan (ERP) 1 : 10
11. Hazard Identification Risk Assessment and Risk Control Guideline 1 : 10
12. Machine Manual 1 : 10

REFERENCES
1. Occupational Safety and Health Act 1994 and Regulation, (2009) Malaysia, Penerbitan Akta (M), ISBN-967701188-X.
2. Chessebro T.; O’Connor L.; Rios F., (2009), Communicating in the Workplace. Prentice Hall. ISBN-13 978-0136136910.
3. Vergo P., (1974). Health and Safety at Work etc Act 1974, (Public General Acts – Elizabeth II), TSO. ISBN-13 978-0105437741
4. Health and Safety Executive, (1998), Workplace Health, Safety and Welfare: Workplace (Health, Safety and Welfare) Regulations 1992- Approved Code of Practice
and Guidance (Health and Safety Commission). HSE Books. ISBN-13 978-0717604135.
5. HSE, (2014). Health and Safety Guidance. HSE Book. ISBN 9780717665877.

22
6. Sneddon A.; Mearns K.; Flin R., (2013). “Stress, fatigue, situation awareness and safety in offshore drilling crews”, Safety Science, Volume 56, pages 80–88.
7. Goetsch D. L., (2013). “Construction Safety & Health, 2nd Edition”, Pearson, ISBN: 10: 0132374692.
8. Kim O.S.; Oh S.I., (2010). “Assessment of Accidents Occurrence and Cuisine Employees' Awareness of Workplace Safety in Contract Foodservice Management
Company”, J. Korean Diet Assoc. Volume 16(4), pages 299-317.
9. Whysall Z.; Haslam C.; Haslam R., (2006). “Implementing health and safety interventions in the workplace: An exploratory study”, International Journal of Industrial
Ergonomics, Volume 36, Issue 9, pages 809–818.
10. Chena J. R.; Yang Y. T., (2004). “A predictive risk index for safety performance in process industries”, Journal of Loss Prevention in the Process Industries, Volume
17, pages 233–242.
11. Angelica M.; Vecchio-Sadusa; Griffiths S., (2004). “Marketing strategies for enhancing safety culture”, Safety Science, Volume 42, Issue 7, pages 601–619.
12. Parker S. K.; Axtell C. M.; Nick T., (2001). “Designing a safer workplace: Importance of job autonomy, communication quality, and supportive supervisors”, Journal of
Occupational Health Psychology, Volume 6(3), pages 211-228.
13. Bob E.; Hayes B. E.; Perander J.; Smecko T.; Trask J., (1998). “Measuring Perceptions of Workplace Safety: Development and Validation of the Work Safety Scale”,
Journal of Safety Research, Volume 29, Issue 3, pages 145–161.
14. Factories and Machinery Act 1967 and Regulations, Pindaan Ogos 2008, ISBN 967701156-1
15. Garis Panduan bagi Pengenalpastian Hazard, Penaksiran Risiko dan Kawalan Risiko (HIRARC), ISBN 978-983-2014-62-1

23
TRAINING HOUR SUMMARY

RELATED TRAINING
ABILITY UNIT ID. ABILITY UNIT TITLE ABILITY
KNOWLEDGE (HOURS)

Z-009-1:2015-CA01 BASIC WORKING i. Apply working language appropriately (English/

4
COMMUNICATION national language etc).
ii. Apply oral communication and speak reasonably. 3 10

iii. Understand reading material. 3

Z-009-1:2015-CA02 PERSONAL i. Demonstrate honesty and integrity 4

BEHAVIOUR SKILL
ii. Adopt work punctuality 4 15

iii. Demonstrate team cooperation 7

Z-009-1:2015-CA03 WORKPLACE ETHICS i. Respond to instructions 2

AWARENESS 4
ii. Demonstrate discipline at workplace 2

i. Adhere to health awareness activity 4.5

HEALTH, SAFETY AND
Z-009-1:2015-CA04 ENVIRONMENTAL
ii. Adhere to safety awareness activity 4 11
AWARENESS
iii. Adhere to environmental awareness activity 2.5

TOTAL (HOURS) 40

24