TERM PAPER

ON
“LEADERSHIP LESSONS FROM SATYA NADELLA”

UM18MB506-LEADERSHIP

BY,

CHANDRIKA S

PES1201802373

MBA PROGRAM
DEPARTMENT OF MANAGEMENT STUDIES
PES UNIVERSITY, BANGALORE-560085
 RUBRICS FOR EVALUATION OF INTERNAL ASSESSMENT- TERM
PAPER

(50 points reduced to 10)

NAME OF STUDENT: COURSE:

CRITERIA LOW MEDIUM HIGH VERY HIGH

1 2 4 5
CONSTRUCT GENERAL ORDINARY FOCUSED SPECIALISED
(2) 2 4 8 10

CONTENT (2) GENERAL SPECIFIC FOCUSED SPECIALISED

WEB BASED WEB BASED Own own
2 4 8 10

ORGINALITY General Specific cut Focused Specialised

(2) Cut and Paste and paste Own style Own style
2 4 8 10
INTEREST (2) LOW MEDIUM HIGH VERY HIGH
2 4 8 10
TIMELINESS LATE Late by 1day On the day WELL IN
(2) 0 ADVANCE
2 8 10
Score for 50

Score for 10

SIGNATURE
OF FACULTY

INDEX
CHAPTER CONTENT PAGE NO
1 INTRODUCTION TO TOPIC 1-2
2 PRIMARY INFORMATION ABOUT 3-6
BACKGROUND OF TOPIC (Literature review)
3 Theoretical background 7-8
3 DISCUSSION 8-9
4 CONCLUSIONS 10
5 REFERENCES
INTRODUCTION
Meaning of Leadership - Leadership is the potential to influence, guide and direct
others to accomplish specific goals. It is the inter-personal process that facilitates
individual and collective effort to achieve shared objective.

Importance of Leadership - Leadership is an important function of management

which helps to communicate the policies and plans to the subordinates, motivates
the followers with economic and non economic rewards, guiding the followers to
perform their work effectively and efficiently, creating confidence through
expressing the work efforts and explaining their role clearly to the followers,
creating co-ordination through harmonizing personal interest with group interest,
building morale through co-operation of the followers towards their work and
winning their trust.
Leader - He is a person who influences people with informal authority and
responsibility and creates followers in desired manner out of free will which
provides scope to voice their feedback and thoughts. A Leader must develop future
visions and intelligent enough to analyze and examine difficult situations, and
confident enough to handle the situations with will power. He must be situational
bound.

Leadership style: All leaders do not hold the same behavioral pattern, character,
attitude and perspective. Each one’s style varies according to the kind of people the
leader interacts and deals with. There is no best style of leadership. It all depends
upon tackling with the situations.

As part of my term paper, I chose SATYA NADELLA who is an American

business executive from India, who is the Chief Executive Officer (CEO)
of Microsoft. This paper is a glimpse of Nadella’s personality and his leadership
qualities. Nadella may be a proof that however he has earned his place because the
administration at Microsoft and his success isn't a fluke. It is not easy someone to
form a reputation for themselves as an outsider in the US. He enlightens us how a
person from Hyderabad, India has achieved big being one of the biggest
technology in the world.
PRIMARY INFORMATION ABOUT SATYA NADELLA
Satya Nadella, fully Satya Narayana Nadella was born on 19th of august, in the
year 1967, in Hyderabad, India. He is an Indian-born business executive who is the
CEO of the computer-software company Microsoft (2014– present). Before
becoming Microsoft’s CEO, he was an Executive Vice President of Microsoft’s
cloud and enterprise group, who is responsible for building and running the
company’s computing platforms, developer tools and cloud computing services.

Nadella is an Indian engineer who has joined the league of technological wizards
like Steve Jobs and Bill Gates by the virtue of his eminence work and dedication.
Nadella’s educational background undoubtedly played a significant role in shaping
his technical and leadership abilities. After pursuing a degree in ‘Electrical
Engineering’ from the esteemed ‘Manipal Institute of Technology’ located in
India, this tech wizard relocated to the United States. Here, he studied at reputed
institutions like the ‘University of Wisconsin’ and the ‘Booth School of Business’.
Nadella’s life completely changed after he joined the IT giant ‘Microsoft’. Slowly
but steadily he grasped bigger opportunities at the company and went on to manage
several divisions of the company. One of Satya’s transformative accomplishments
within the firm was to pave the way for the cloud computing technology, which
later on became a trendsetter. He then became an important stakeholder in the firm
and owned stocks worth millions of dollars and earned a substantial salary, much
higher than many engineers of his kind. He became a very familiar name in 2014
after being crowned the ‘CEO’ of ‘Microsoft’. The tech wizard soon became
popular amongst various sections of the media across the world and is often invited
as a guest speaker to many events across the United States.

Personal Life & Legacy

Satya got married to Anupama, who was the daughter of his father’s friend in the
year 1992. He met his wife for the first time when they were both students at
Hyderabad Public School in the early 1980s. The families had renowned one
another for thirty years and the marriage was arranged by their parents. The couple
later became parents to 3 children, which included 2 daughters and a son. The
family currently resides in the Bellievue county region, Washington D.C.
He was criticized on-line, when his remark on hike of salaries for female staffs
came across as biased against women, at the ‘Grace Hopper Celebration of Women
in Computing’ event.
Nadella is an passionate reader of American and Indian poetry. He is also has
interest in cricket (his passion growing up), being a part of his school team where
he learned something about leadership and teamwork from cricket.

He calls himself a womb-to-tomb learner and takes online classes in his spare time.

Working Career
After the completion of his education, Nadella joined the widely known firm ‘Sun
Microsystems’. He worked in this company for a short period and then moved to
the Silicon-valley giant ‘Microsoft’, in 1992.

At Microsoft, Nadella has led vital projects including the company’s move to cloud
computing and the development of one of the largest cloud infrastructures in the
world.
Nadella started climbing the company ladder steadily while working at
‘Microsoft’. He then went on to make important decisions within the interest of the
firm.
He was one among the few employees who suggested the concept of cloud
computing to the firm. Eventually the company dedicated heap of its time and
resources to the development of this technology. The result was the developing one
of the world’s largest cloud based entities, named ‘Microsoft Azure’.
Satya was later given the responsibility to regulate the ‘Research & Development’
department, that belonged to the ‘Online Service Division’ and was even appointed
as the senior vice-president of the same. He joined this department in 2007 and
continued being a part of it for subsequent four years.

Later on, he was made the president of Microsoft’s $19 billion Server and Tools
Business and guided a transformation of the company’s business and technology
culture from client services to cloud infrastructure and services. He has been
attributed for helping bring the Microsoft’s database, Windows Server and
developer tools to its Azure cloud. The revenue from Cloud Services rose to $20.3
billion in June 2013 from $16.6 billion when he took over in 2011.
Nadella’s 2013 base remuneration was nearly $700,000, for a complete
compensation, with stock bonuses, of $7.6 million.

After working in the firm for a period of 22 years, Nadella was promoted to the
designation of the Chief operating officer (CEO) of ‘Microsoft’ in 2014.
In October 2014, Nadella courted controversy when he made a statement that
women shouldn’t ask for a raise and should trust the system. The statement was
made by him while he was attending an event on Women in Computing in
Phoenix, AZ. Nadella was bluntly criticised for the statement and he apologised
later on twitter. He later sent an email to Microsoft Employees admitting that he
was “Completely wrong”

In the 2 years that have since passed, Nadella is viewed as having done well. With
the Microsoft stock is having up over hour risen more than 60% since he took over.

As the CEO of Microsoft, he is one of the foremost powerful Indian-born tech

executives in the world.

When Nadella took on the role of CEO of Microsoft, Bill Gates(computer scientist)
re-joined the company to become his personal mentor.

Awards and Honours

 CNN-IBN Indian of the Year Global Indian

THEORETICAL BACKGROUND
Leadership is a essential element that determines organization’s success and
effectiveness over all firms. The examination of literature of Organization's culture
and leadership researchers found that culture and leadership are individually linked
to the organization performance. They also insisted that leadership develops the
organization culture, whereas organization culture has an effect on developing of
organization’s leadership that shows the close integration between both leadership
and organization's culture.
There are 2 forms of leaders, Transactional leaders and Transformational leaders,
Transactional leaders follow the organization culture and follow the prevailing
procedures, processes and rules, but the transformational leaders begin by
understating the current culture and then try to reorganize their new vision, values,
norms and shared assumption to form a new culture. There are 3 main roles for
transformational leaders, 1) to acknowledge the requirement to revitalization, 2)
build new vision, 3)regulating change, few other researchers came up with 4
characteristics for transformational leaders they call it the four I’s, 1) Idealized
Influence, 2) Inspirational motivation, 3) Individualized consideration
4) intellectual stimulation.
Mapping those qualities and characteristics to Satya Nadella compared to x-CEO
of Microsoft Steve Ballmer, Ballmer leadership style was more into fierce and
aggressive competitiveness, that break innovation and creativity, for instance the
“employee stack ranking” that encourage backstabbing every other’s rather than
focusing on performing and innovate. On the other hand, Nadella came and
introduced himself as a normal an ordinary person, higher focus on people
learning, cooperative, creativity, stimulate intellectuality, and goal oriented rather
than aggressiveness and competitive culture that used to dominate during
Ballmer’s days, indeed Satya had fulfilled the 4 characteristics (4i’s).

Opening letter to staff – there'll ne'er be another probability

A CEO’s letter to staff is extremely powerful communication tool. In one

instrument, the chief operating officer will accomplish some or all of the
following:
a. offer the vision from the corporate cockpit to each worker and make business
awareness.
b. B.List out the challenges facing the corporate and also the CEO’s prioritization
c. gift a thought of offensive the challenges, in order that together all staff
apprehend wherever to focus their efforts (rallying the troops)
d. Declare the vision for consequent few years, and also the CEO’s arrange on a
way to execute thereon vision
e. gift a glimpse to staff on the CEO’s inner temperament
f. Showcase their leadership vogue

A CEO’s 1st letter becomes even additional necessary. the primary letter offers a
tabula rasa to the chief operating officer to sketch out plans, get the folks behind
the corporate and shine the spotlight on the foremost necessary company
initiatives.

Satya’s gap letter to Microsoft staff

Satya Nadella sent out his 1st letter to regarding a hundred twenty five thousand
Microsoft staff on Feb four, as presently as he took over as chief operating officer.
From a careful analysis of the letter, candidly I found it fell manner short from the
angle of increasing the powerful “CEO’s 1st letter to employees”.

My conclusion is predicated on the subsequent observations:

a. A tenth of the letter contained nebulous statements (such as “we ar headed for
bigger places”.
b. One statement was confusing. If the take care of Nokia wasn't complete, why
state it? Was it supposed for competition to require note? Or was it a sign of
Microsoft’s intrude on devices and mobility? Why mention the name “Nokia”
c. I might have expected to ascertain a number of challenges listed, and also the
CEO’s prioritization of the challenges. The letter might even have enclosed a
path on accomplishing those goals, with a timeline.
d. Four statements indicate however Satya can work with others to attain some
goals (unspecified). there's NO indication within the letter on what Satya can
do, direct, supervise, fix, guarantee or otherwise manage on his own. As a CEO,
Satya ought to have used this “first letter” to FIRMLY state HIS approach.
e. From here on, all successes can come in Satya’s account, even as all failures
will be fastened on Satya.
There was no clear, focused, “call to action”, investment the workers together.

f. regarding hr of the letter contained innocuous statements. in a very letter like

this one, these statements spend precious realty and facilitate in losing reader
 attention. Statements like “everyone has to do our greatest work”, “many firms
be after to alter the world”, etc. might are eliminated.

Additionally, a minimum of doubly Satya says “like everybody else” and goes on
to state an element in common with the workers. This shows that he has no airs
regarding him and doesn't take into account himself “above” others that
employment for the corporate. whereas this is often fine, the workers conjointly
wish to grasp what makes Satya totally different from others. This letter is that the
place to showcase the distinction. The distinction is that the reason why Satya and
not anyone else, has been appointed the chief operating officer.

g. the massive modification for the corporate with Satya’s appointment could be a
forceful modification in chief operating officer temperament. From a self-
driven, profit-focused, authoritarian temperament of Steve Ballmer, the workers
would currently be diode by a peaceful, steady, “participative/collaborative”
leadership-styled Satya Nadella. i assumed this could have highlighted
somewhere, even though to let the workers apprehend that they have not adapt.

The effective elements of Satya’s letter

Satya’s letter loudly proclaims the cooperative, participative and non-disruptive
sort of leadership that his temperament brings.

About twenty sixth of the letter contains emotional statements. Such statements
convey a sense of trust, responsibility, and sincerity and show the writer’s worth
system. The genuineness that's on show tells Pine Tree State that nobody else
wrote the letter for Satya.

Such a pacesetter “pulls” folks in conjunction with him.

About twelve-tone system of the letter contained new info on Satya’s personal
make-up. This shows he's quite open and not keep of claiming that he's still within
the quest of learning.

There is a regard to some high-value activities as a part of One Microsoft strategy.

maybe this is often one thing that's well-known at intervals the corporate and this
was well-highlighted.

In conclusion
The biggest question that the letter doesn't address is however Satya plans to
require Microsoft back to the highest. whereas Steve or the Board might have
spoken or written regarding this, the CEO’s 1st LETTER would are the best place
for Satya to squarely lay out the present scenario, his plans and what the workers
should do to assist accomplish those plans.

From a leadership perspective, clear vision of the goal, solid understanding of the
team task to be achieved and clarity of team member roles ar needed to be
effective.

As a leadership communication tool, this letter might are simpler.

DISCUSSION
There are five aspects that made him an excellent leader and an extraordinary
person too.

1. An Avid Reader
One of the noted quotes of Harry S. Truman, former US president is, “Not all
readers are leaders but all leaders are readers.” One of the enormous qualities of a
leader is his/her habit of learning. And an individual learns either from his
experiences or through others. Reading books can make you someone a better
leader as Nadella’s huge success as a visionary leader is a prime example. Satya
Nadella is an avid reader and his office looks like a small bookshop consisting of
dozens of books.
In his own words, “I read a few pages here and a few pages there. There are a few
books, of course, that you read end-to-end. But without books, I can’t live.” Just
after becoming the CEO of Microsoft, Nadella asked company’s top executives to
read Marshall Rosenberg’s book Nonviolent Communication that was based on
emphatic collaboration.

2. Look Beyond the Horizon

Satya Nadella was the pinnacle of Microsoft’s Cloud and Enterprise cluster. He
had a vision and belief that cloud computing was reaching to be a giant issue
within the future. That’s why Microsoft endowed billions in fitting information
centers round the world to support its cloud-ready merchandise.
Another nice step was remodeling Microsoft’s original computer code business
from permanent licenses to, wherever revenue is generated just the once, to
subscriptions, wherever revenue is revenant. While Microsoft’s game console X-
Box was a giant issue before Nadella came aboard, he created certain that it
continues to rival Nintendo and Sony PlayStation and remained a rival instead
of bowing all the way down to those giants within the business.

3. Making the Right Moves at the Right Time

Microsoft’s LinkedIn acquisition is the largest in Microsoft’s history and a great

buy so the least. Industry pundits termed it as a masterstroke from Nadella as
LinkedIn is now the world’s largest professional networking service. Many other
companies like Google were also thinking about making the acquisition or merger
but Microsoft clinched the deal in front of their eyes. Microsoft benefited greatly
from the merger as its shares rose in the start of 2017 and showed considerable
gains in cloud computing and other areas of focus too as it absorbed the LinkedIn
once the acquisition was finalized on December 8, 2016.

4. Make Every Second Count

Nadella is deeply protecting of his time and as he is aware of the worth of it fine.
The half-hour he spends on a treadmill is that the solely time he's alone however he
uses it too fruitfully puzzling over what to try and do next.

Rest of the day he's all busy with all types of engagement. It will embody meeting
with some government official, making ready a oratory, at an academic event with
youngsters or meeting with Microsoft’s executives at the Redmond, American state
headquarters of Microsoft. Controlling a corporation that includes a presence in
192 countries round the world is not any mean accomplishment. He makes long
journeys to comprehensive destinations simply to assess what the wants of his
customers as he terms vital. His visit to a thuslar-powered web restaurant in
African country was a testament to the current reality as went there to grasp the
however his customers use school so he will serve them higher within the future.
He termed that journey price visiting and not a waste of your time.

5. Nurturing a Strong Conpany Culture

In his book, Hit Refresh, Nadella has dedicated an entire chapter concerning the
culture he transmitted from man. Steve Ballmer, the person he replaced because
the chief executive officer of Microsoft in February 2014 and mould it consistent
with his preferences. He modified the rigid culture to a growth attitude in 3 distinct
ways that.

He created certain there's a curiosity issue among all the staff to satisfy customer’s
demands. Secondly, Nadella infused a culture of seeking diversity and inclusion in
order that workers still improve and become receptive learning concerning own
biases and dynamic their behaviors.
CONCLUSION
The leadership vogue you adopt in several things will influence each however well
your cluster accomplishes its goals and the way well it maintains itself. Your
leadership vogue during a given scenario consists of your behavior patterns as you
contend with the cluster. These patterns emerge as you succeed or fail in braving
cluster events. Eventually, most people develop a dominant vogue for all cluster
things. Through expertise, cluster members expect-even predict-certain behavior
patterns from US. Our vogue is that the one that they understand US to show once
we lead. it's not what we have a tendency to believe our vogue to be that's
necessary, however what our followers believe it to be. They react in step with
their construct of our vogue.

Leadership Studies the main target of leadership studies has shifted significantly
over the last century. Early studies tried to see inherent traits of leaders that set
them with the exception of the overall public. These tries resulted in lists of
"essential" leadership traits. However, the "essential" traits varied significantly
from list to list and there have been exceptions to any or all the essential traits.. As
cluster conditions modified, varied cluster members assumed positions of
leadership. The success of the cluster in accomplishing its goals and maintaining
itself became the responsibility of the cluster rather than one leader. Still, in several
teams a delegated leader is predicted to steer beneath a range of things. For these
leaders to be best, they have to switch leadership designs because the scenario
demands. many theories of leadership vogue were planned throughout the Nineteen
Seventies to assist leaders match vogue to scenario. The theories is roughly
classified into 3 categories: autocratic vs. democratic leadership, task vs.
maintenance leadership, and leadership role typologies.
 REFERENCE
https://www.mckinsey.com/industries/high-tech/our-insights/microsofts-next-act

https://www.seminarski-diplomski.co.rs/EN-Management/Leadership.html

https://www.mnsu.edu/activities/leadership/leadership_styles.pdf

https://www.linkedin.com/pulse/microsoft-transformational-leadership-style-satya-
nadella-ahmed-salem

https://blog.taskque.com/leadership-qualities-satya-nadella/

https://www.znetlive.com/blog/leadership-and-transformation-lessons-from-satya-
nadellas-hit-refresh/