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©2017 M&T Bank. Member FDIC.

CS16628 (10/17)
2019 Executive Associate
Full-Time Positions
Job Function Division/Department Location Pg
.
Business Transformation & Agile Product Ownership Wealth Advisory Services Wilmington or Buffalo 3
*Data Strategy & Analytics Commercial Data Management Buffalo, NY 4
*Data Strategy & Analytics Enterprise Data Office Buffalo, NY 5
Digital Product Management Banking Services: Enterprise Payments Buffalo, NY 6
Digital Product Management Digital Banking Buffalo, NY 7
Marketing Strategy & Analytics Marketing Buffalo or Baltimore 8
*Process Reengineering & Change Management Enterprise Transformation Office Buffalo, NY 9
*Process Reengineering & Data Analytics Banking Services: Support Services Buffalo, NY 10
*Process Reengineering & Data Analytics Risk Management/Regulatory Affairs Buffalo, NY 11
*Product Development Global Capital Markets NYC or Wilmington 12
*Research & Analytics Enterprise Security Buffalo, NY 13
Strategy & Analytics Commercial Planning & Analytics Buffalo, NY 14
Strategy & Analytics Wealth Management – Innovation Lab Wilmington, DE 15
*Strategy & Operations Credit Administration Buffalo, NY 16
Strategy & Operations Human Resources Buffalo, NY 17
Technology Management Technology Buffalo, NY 18
Technology Strategy & Innovation Technology – Tech Academy Buffalo, NY 19
*Process Reengineering & Change Management Customer Asset Management Buffalo, NY 20
*Process Reengineering & Change Management Financial Planning & Analysis Buffalo, NY 21
*Strategy & Innovation Retail Banking Buffalo, NY

*This position has been filled or is no longer available updated 1/31/19

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WEALTH ADVISORY SERVICES – BUSINESS TRANSFORMATION & AGILE PRODUCT OWNERSHIP Back to Top
Division: Wealth Advisory Services
Location: Wilmington, DE or Buffalo, NY

DEPARTMENT DESCRIPTION:
Designed around the holistic wealth management needs of our clients, Wilmington Trust Wealth Advisory Services offers a professional
and convenient way to handle financial matters across the wealth continuum. Since the founding of Wilmington Trust Company by T.
Coleman duPont in 1903, Wilmington Trust has been serving successful individual and institutional clients for generations. We bring a
unique blend of knowledge, experience, and resources to every client relationship that we serve, offering the highest caliber of service
from a team of nationally recognized experts. The Wealth Advisory division serves clients in all 50 states and 35 other countries, and is
one of the largest personal trust providers in the United States.

The business has commenced a transformation program that affects our people, process and technology. The effort is focused on
growing the business through revenue and efficiency opportunities, and by improving the customer and advisor experience. Many of
the initiatives include providing a relevant digital experience to our advisors and clients, and include developing a new client experience,
creating a unified digital advisor experience, improving the client onboarding process and implementing a streamlined financial and
investment planning process.

DUTIES / RESPONSIBILITIES:
The Responsibilities of the Executive Associate hired into the Wealth Advisory area may include:
 Drive initiatives related to new business processes
 Understand core user journeys and engage in user centered design efforts to ensure that deliverables align with customer and
advisor expectations
 Lead cross functional agile teams that iteratively improve the client and advisor experience
 Participate in civic and cultural organizations, and promote and enhance Wilmington Trust’s visibility in the local market

BASIC QUALIFICATIONS:
 MBA or Master’s degree in a technical field required
 Outstanding academic credentials
 Minimum 2 years of professional work experience
 Demonstrated leadership experience
 Excellent written and verbal communication skills
 Strong analytical and quantitative skills
 Authorized to work in the U.S. on a full-time, permanent basis without additional sponsorship

IDEAL QUALIFICATIONS:
 Experience in the wealth management industry
 Business analysis experience with a focus on design thinking and prototyping
 Involvement in the Agile development process or as a product owner or an equivalent role
 Experience leading or exposure to facilitation of user experience led-design sessions
 User interface design focused on optimizing client and advisor experience. The design experience would ideally span multiple
form factors such as mobile, desktop, and tablets.
 Experience with Salesforce CRM or Salesforce related services such as the SalesForce Financial Services Cloud
 Experience with a multi-tiered data architecture
 Implementation and deployment experience
 Change Management and end user experience training

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COMMERCIAL DATA MANAGEMENT – DATA STRATEGY & ANALYTICS Back to Top
Division: Commercial Payment Solutions
Location: Buffalo, NY

DEPARTMENT DESCRIPTION:
Commercial Data Management team’s objective is to embrace the use of technology to innovate the way data is processed, analyzed,
and interpreted. The Executive Associate in this role will help pioneer this important step made possible by technological advances
occurring in the banking industry.

Commercial Data Management is a Data Governance function housed within the Commercial Risk Management group, a first line of
defense function that manages not only data governance but also compliance programs, audits and audit recommendations,
operational risk, data governance and credit risk administration for the Commercial Division of M&T Bank.

We support the Commercial business lines including Middle Market Lending, Commercial Real Estate, Commercial Payment Solutions,
and twelve other specialty business lines (e.g. Equipment Leasing, Automobile Dealer Commercial Services, and International Trade
Finance). The Commercial division employs approximately 1,700 employees located in over 40 regional offices.

DUTIES / RESPONSIBILITIES:
The Executive Associate hired into this position will be involved with the coordination and development of Commercial Bank risk and
compliance activities. Responsibilities include:
 Carry out data stewardship activities to help drive data strategy in the information age
 Design and measure information life cycles among source accounting and enterprise systems
 Identify critical data elements, trace and test data lineage, and run advanced data analytics
 Participate in biannual business unit data health checks as an active participant to drive the methodology and content
 Work closely with all constituents (Enterprise Data Office, Credit Risk Management, Central Technology, Commercial line
management, Central Operations) to ensure connectivity and flow to achieve desired output
 Play a key role during future data systems integration and acquisitions that are designed to increase customer data intelligence,
with the possibility of working with machine learning or robotics (AI)

BASIC QUALIFICATIONS:
 MBA or Master’s degree in a technical field required
 Outstanding academic credentials
 Minimum 2 years of professional work experience
 Demonstrated leadership experience
 Excellent written and verbal communication skills
 Strong analytical and quantitative skills
 Authorized to work in the U.S. on a full-time, permanent basis without additional sponsorship

IDEAL QUALIFICATIONS:
 Technical and articulate candidate who has the drive and motivation to harness technology and unlock informational value
 Must be willing to “get his/her hands dirty” to learn the business
 Ability to interact and relate well with staff at every level of the organization
 Communication skills are vital: to persuade, explain, and teach audiences in cross-functional divisions in a diplomatic way
 The successful candidate will have demonstrated the ability to keep a complex assignment well-organized. Focus on details
and follow-through skills are essential, as well as the ability to place specific tasks and projects in a strategic context

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ENTERPRISE DATA OFFICE Back to Top
Division: Enterprise Data
Location: Buffalo, NY

DEPARTMENT DESCRIPTION:
The Enterprise Data Office (EDO), led by the Chief Data Officer, is a second-year start-up area at M&T Bank. Our goal is to move data
analytics from defense to offense: risk avoidance into profit generation. We are looking for dynamic individuals with business expertise
that are also proficient in analytics—translators who can spot opportunities, frame a problem, shape a solution, and champion change.

DUTIES / RESPONSIBILITIES:
The Executive Associate (EA) within the EDO has substantial interaction with senior management across the bank as we implement our
data strategy. Responsibilities may include:
 Manage complex, critical and highly visible projects at both the divisional and bank-wide level
o Customer 360
o Credit Lifecycle Management
 Design and implement complex PC based models to support business decisions, making recommendations to management
based on research and financial analysis
 Perform data quality activities including data sampling, exception monitoring, root cause analysis, and remediation planning
 Develop and measure KPI’s and KRI’s for data quality

BASIC QUALIFICATIONS:
 MBA degree required
 Outstanding academic credentials
 Minimum 2 years of professional work experience
 Demonstrated leadership experience
 Excellent written and verbal communication skills
 Strong analytical and quantitative skills
 Authorized to work in the U.S. on a full-time, permanent basis without additional sponsorship

IDEAL QUALIFICATIONS:
 Previous experience in engineering/computer science/management information systems and business communication &
presentation
 Experience in data quality activities, or experience working within data related fields (Finance, Risk, Marketing)
 Working knowledge of data visualization tools (Clickview, Tableau)
 Strong analytical and problem solving skills, with great attention to detail

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BANKING SERVICES: ENTERPRISE PAYMENTS – DIGITAL PRODUCT MANAGEMENT Back to Top
Division: Technology
Location: Buffalo, NY

DEPARTMENT DESCRIPTION:
The Banking Services Division serves as the primary back-office operation for M&T Bank, supporting all lines of business. The division
has more than 1,500 employees located in WNY, Hudson Valley, Maryland, Delaware and Pennsylvania. Banking Services supports more
than 40 key functions, including check, wire transfer, and loan processing, collateral management, credit card operations, project
management, systems administration, account reconciliation, statement processing, and risk management. The Enterprise Payments
Team works across lines of business to align the Payments Roadmap and drive strategic decisions as it relates to money movement. The
Enterprise Payments Team is responsible for delivering emerging Payments solutions at M&T (e.g. Zelle Person-to-Person Payments).

DUTIES / RESPONSIBILITIES:
 Manage the vision, design, and execution of products for emerging enterprise payment platforms (Zelle, Real Time Payments,
etc.) and other enterprise payments initiatives
 Assess the market to identify key trends in Payments and how these relate to M&T
 Assess our customer and prospects for opportunities in Payments making recommendations to senior leadership

BASIC QUALIFICATIONS:
 MBA or Master’s degree in a technical field required
 Outstanding academic credentials
 Minimum 2 years of professional work experience
 Demonstrated leadership experience
 Excellent written and verbal communication skills
 Strong analytical and quantitative skills
 Authorized to work in the U.S. on a full-time, permanent basis without additional sponsorship

IDEAL QUALIFICATIONS:
 Ability to identify opportunities in the macro environment and provide recommendations on how to execute at the bank or
department level
 Ability to operate effectively and efficiently in a fast paced environment
 Experience driving a significant project or business opportunity from inception through completion
 Experience in effecting change across a large, complex stakeholder group
 Strong problem solving and communication skills are critical
 Strong team player – supporting and working with other team members when appropriate
 Ideal candidate would have experience in Payments (not required)

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DIGITAL BANKING Back to Top
Division: Digital Banking
Location: Buffalo, NY

DEPARTMENT DESCRIPTION:
The Digital Banking division is responsible for enhancing the delivery of M&T Bank's products and services to our customers outside of
the branch environment, while focusing on enhancing the overall customer experience. This team manages the strategy and
development of the growing digital channels, online and mobile banking. This includes the bank's public website, Web Banking, Web
Banking for Business, Payment Services, and online account acquisition. The area is also charged with the strategy and development of
the rapidly evolving Mobile Banking channel. The group works with partners spanning all areas of the bank to assist them with
implementing online based solutions that help to further their business goals. The team also develops and analyzes new business
opportunities in the digital channels.

DUTIES / RESPONSIBILITIES:
Digital Banking offers EAs a diverse set of challenging opportunities intended to provide exposure to multiple facets of the division’s
core functions, preparing them for additional responsibility within the division and Bank. Responsibilities include:
 Strategic planning designed to drive revenue and improve efficiency of the delivery of the retail and business bank
 Conduct industry analysis and track consumer trends in eCommerce to develop customer-centered products and services
 Analyzing channel, financial and sales information to develop business trends
 Conduct product management related work to promote, price and position products and services
 Project Management: Work in cross-functional teams with various business line representatives on projects designed to
increase efficiency and enhance revenue

BASIC QUALIFICATIONS:
 MBA degree required
 Outstanding academic credentials
 Minimum 2 years of professional work experience
 Demonstrated leadership experience
 Excellent written and verbal communication skills
 Strong analytical and quantitative skills
 Authorized to work in the U.S. on a full-time, permanent basis without additional sponsorship

IDEAL QUALIFICATIONS:
 Experience in online or mobile channels helpful, Background in technology a plus
 Product and/or project management experience
 Ability to conduct industry analysis and create a business case
 Excellent presentation skills, both to senior management and larger audiences
 Proven ability to sell ideas internally, build consensus and drive change

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MARKETING STRATEGY & ANALYTICS Back to Top
Division: Marketing & Communications
Location: Baltimore, MD; Buffalo, NY; or Wilmington, DE

DEPARTMENT DESCRIPTION:
The Marketing – Strategy & Analytics team provides in-depth strategic consulting and decision support analysis of M&T Bank’s
consumer and business banking customer base, for all product lines, in order to:
 Develop and implement marketing strategies, including campaigns, to attract, retain and nurture M&T’s customer base
 Understand customer behavior and shape strategy for product enhancements through data analysis
 Design and monitor sales, cross sell, and retention metrics
 Track and measure marketing campaigns while providing insights about customer profitability and depth of customer
relationships

DUTIES / RESPONSIBILITIES:
The Executive Associate hired into the Strategy & Analytics team will be an integral member of the team, and must be able to
understand how tactical marketing activity and materials fit into the overall M&T Bank marketing and growth strategy. Responsibilities
may include:
 Shape strategic decisions related to advertising, direct marketing and positioning through segmentation, targeting, channel and
promotion optimization
 Collaborate with product managers and internal marketing partners, including marketing managers, channel managers, and
brand/advertising, to identify opportunities to increase market share
 Actively participate in developing marketing strategies through the targeting and optimization of direct marketing and digital
campaigns, branch-based sales/marketing programs, and current customer relationship management activities
 Deliver actionable insights by conducting independent analysis and directing analytic vendors
 Synthesize vast amounts of data into key insights and present recommended actions to business partners and senior
management
 Partner with cross-functional teams within and outside marketing to track and understand trends in customer behavior and the
competitive environment
 Develop analytical test and learn plans and businesses cases to support new and existing marketing programs
 Manage multiple projects and priorities with a sense of urgency and attention to detail

BASIC QUALIFICATIONS:
 MBA or Master’s degree in a technical field required
 Outstanding academic credentials
 Minimum 2 years of professional work experience
 Demonstrated leadership experience
 Excellent written and verbal communication skills
 Strong analytical and quantitative skills
 Authorized to work in the U.S. on a full-time, permanent basis without additional sponsorship

IDEAL QUALIFICATIONS:
 Marketing and/or management consulting experience with financial services, consumer packaged goods, and/or marketing
services companies a plus
 Proven ability to draw actionable insights from analysis of customer data
 Familiarity with analytical frameworks – decision trees, regression, segmentation
 Strong orientation to analytical rigor, problem solving and consultative role
 Strong critical thinking skills – ability to understand business plans and objectives of business groups as they relate to database
marketing activities
 Project management experience and ability to manage multiple tasks and deadlines
 SAS and Tableau knowledge a plus; interest in learning and using data management, analytics, and visualization software
 Ability to collaborate or work independently, initiate action, and accept challenging assignments

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ENTERPRISE TRANSFORMATION OFFICE Back to Top
Division: Enterprise Transformation Office
Location: Buffalo, NY

DEPARTMENT DESCRIPTION:
The Enterprise Transformation Office is responsible for working across business lines and support functions to prioritize and fund the
most critical initiatives and investments, ensuring that they proceed as planned and achieve their intended purpose. More broadly,
Enterprise Transformation will focus on evaluating external opportunities and threats, removing impediments to progress and creating
an environment where we work together to improve performance. The team brings together resources focused on process re-
engineering, organizational change management and program management, and will help our business and support areas maximize
outcomes for the bank’s most important cross functional priorities including digital, payments, efficiency and advanced analytics.

In addition, the team is charged with examining opportunities to simplify business process and governance to facilitate the bank’s
adoption of a more agile process framework. This includes promoting innovation and helping our business lines and support areas to
create scalable opportunities to utilize new technologies to help us improve the quality of our customer offerings and the efficiency of
our processes.

DUTIES / RESPONSIBILITIES:
Enterprise Transformation offers EAs an exciting opportunity to join a new division that works across the organization, to help the Bank
expand our focus to meet the challenges presented by an increasing pace of change.
Responsibilities include:
 Conduct research and analysis of the external environment that impacts cross functional priorities.
 Support advancement of cross-functional priorities.
 Analyze business line, support function, and enterprise processes and behaviors to improve the way we work in an effort to
become more agile.
 Partner with business lines and support functions to be an agent of change, aligning disparate efforts to enterprise strategic
commitments.
 Work in cross-functional teams with various business line representatives on projects designed to increase efficiency and
enhance revenue.
 Work across the organization to promote innovation and harvest opportunities, e.g., robotics, machine learning, artificial
intelligence.

BASIC QUALIFICATIONS:
 MBA or Master’s degree in a technical field required
 Outstanding academic credentials
 Minimum 2 years of professional work experience
 Demonstrated leadership experience
 Excellent written and verbal communication skills
 Strong analytical and quantitative skills
 Authorized to work in the U.S. on a full-time, permanent basis without additional sponsorship

IDEAL QUALIFICATIONS:
 Experience through education and/or work experience in one of the fields of project management, process reengineering,
organizational change management, operations management, artificial intelligence or machine learning, robotics, computer
science, data science, business intelligence, applied statistics, mathematics
 Experience with innovative technology
 Ability to conduct industry analysis and create a case for change
 Excellent presentation skills, both to senior management and larger audiences
 Proven ability to sell ideas internally, build consensus and drive change
 Strong orientation to analytical rigor, problem solving and consultative role
 Strong critical thinking skills – ability to understand business plans and objectives of business groups as they relate to
innovation and transformation

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BANKING SERVICES: SUPPORT SERVICES – PROCESS REENGINEERING & DATA ANALYTICS Back to Top
Division: Technology
Location: Buffalo, NY

DEPARTMENT DESCRIPTION:
The Banking Services Division serves as the primary back-office operation for M&T Bank, supporting all lines of business. The division
has more than 1,500 employees located in WNY, Hudson Valley, Maryland, Delaware and Pennsylvania. Banking Services supports more
than 40 key functions, including check, wire transfer, and loan processing, collateral management, credit card operations, project
management, systems administration, account reconciliation, statement processing, and risk management.

DUTIES / RESPONSIBILITIES:
 Leverage Artificial Intelligence, robotics, and data analytics to improve efficiency and service

BASIC QUALIFICATIONS:
 MBA or Master’s degree in a technical field required
 Outstanding academic credentials
 Minimum 2 years of professional work experience
 Demonstrated leadership experience
 Excellent written and verbal communication skills
 Strong analytical and quantitative skills
 Authorized to work in the U.S. on a full-time, permanent basis without additional sponsorship

IDEAL QUALIFICATIONS:
 Familiarity with emerging technologies preferred
 Proficiency in Agile project methodology
 Experience with workflow automation and robotics processing
 Artificial Intelligence (AI) background/skillset
 Data/Analytical skillset

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RISK MANAGEMENT/REGULATORY AFFAIRS – PROCESS IMPROVEMENT & DATA ANALYTICS Back to Top
Division: Risk Management
Location: Buffalo, NY

DEPARTMENT DESCRIPTION:
The Regulatory Affairs & Capital Adequacy (RACA) department comprises four unique groups, including (1) Capital Adequacy, (2) Model
Risk Management, (3) Regulatory Affairs, and (4) Treasury Risk Management Oversight, Risk Analytics, Counterparty Risk Management
Oversight and Resolution Planning, or “TRACR” for short. Collectively, these groups are responsible for several important functions:
 Production of the Federal Reserve-mandated mid-year and year-end stress tests, the Dodd-Frank Act Stress Test (“DFAST”) and
the Comprehensive Capital Analysis and Review (“CCAR”)
 Independent validation and governance of enterprise-wide models and tools
 Management of M&T’s regulatory relationships via both internal and external communications
 Oversight of emerging and evolving regulatory issues
 Second line-of-defense oversight of the organization’s Treasury- and Counterparty-related activities
 Formulation/utilization of ad hoc risk analytics to drive data-driven insights
 Preparation of the organization’s Living Wills (“Resolution Plans”) as mandated by the Federal Reserve Board and FDIC

DUTIES / RESPONSIBILITIES:
TBD

BASIC QUALIFICATIONS:
 MBA or Master’s degree in a technical field required
 Outstanding academic credentials
 Minimum 2 years of professional work experience
 Demonstrated leadership experience
 Excellent written and verbal communication skills
 Strong analytical and quantitative skills
 Authorized to work in the U.S. on a full-time, permanent basis without additional sponsorship

IDEAL QUALIFICATIONS:
 Background in finance, statistics, mathematics, engineering, and/or economics (CFA, CPA, etc.)
 Experience in analyzing large amounts of data to draw concise, actionable conclusions
 Ability to create models and analyze data utilizing advanced analytical tools such as SAS, Python, Tableau, VBA, SQL, etc.
 Demonstrated ability to convey complex issues in a clear and concise manner, comfortably address levels of management
 Superior attention to detail and process orientation
 Ability to work well under pressure and balance multiple priorities
 Strong people management, networking, and relationship building skills and project management experience

11
GLOBAL CAPITAL MARKETS Back to Top
Division: Wealth & Institutional Services
Location: New York, NY or Wilmington, DE

DEPARTMENT DESCRIPTION:
Throughout 22 strategic locations in the US and Europe, the Global Capital Markets (GCM) team provides trust and agency services to
corporations, financial institutions, governments and investment funds active in capital market transactions. Our business is sourced
through deep relationships with global law firms, investment banks, hedge funds and other financial intermediaries. Our teams are
made up of lawyers, accountants and seasoned professionals with knowledge of all types of capital raising activities. We provide
expertise in trust administration to assist our clients in managing complex financial structures.. Our teams regularly play significant
roles in the largest M&A, Corporate Loan Restructuring, and complex Debt transactions in the world.

With roots dating back to the founding of Wilmington Trust Company by T. Coleman duPont in 1903, Wilmington Trust has been serving
successful individual and institutional clients for generations. We bring a unique blend of knowledge, experience, and resources to every
client relationship that we serve, offering the highest caliber of service from a team of nationally recognized experts. We are proud to
be part of the M&T corporate family, one of the most financially sound and successful companies in the U.S. financial services industry.

DUTIES/RESPONSIBILITIES:
The Executive Associate hired into the Global Capital Markets business will analyze, determine strategies for, and execute on:

 Industry trends (what’s growing/slowing and why)


 Threat assessment [what’s changing in an industry (e.g. Competition, Regulations (BREXIT), Digitization, Blockchain, etc.]
 Idea generation
o Creating system(s) to track and implement recommendations around products/processes from internal and external
customers to help drive and transform business practices
 Project Managing new Product and Market ideas to execution
Included in the role would be identifying, designing, obtaining management approval, and implementing large revenue and profit
accretive initiatives. The EA would report the senior manager responsible for Strategy & Business Planning. Requires ability to work
independently and collaborate with many different individuals across multiple internal departments and external partners.

BASIC QUALIFICATIONS:
 MBA degree required
 Outstanding academic credentials
 Minimum 2 years of professional work experience
 Demonstrated leadership experience
 Excellent written and verbal communication skills
 Strong analytical and quantitative skills
 Authorized to work in the U.S. on a full-time, permanent basis without additional sponsorship

IDEAL QUALIFICATIONS:
 Experience in the financial services industry preferred
 Highly Creative
 Self-Starter
 Proven product management skills a plus

12
ENTERPRISE SECURITY Back to Top
Division: Enterprise Security
Location: Buffalo, NY

DEPARTMENT DESCRIPTION:
We live in a world where criminals and fraudsters are evolving constantly. Financial Institutions are being attacked on all fronts; Retail
branches face the threat of robbery, clients worry about identity theft, and protecting our customer’s private information in the cyber
sphere becomes more relevant every day.

Constant preparation and vigilance is necessary to ensure that we’re prepared to operate in the event of a disastrous attack. Only those
banks with the capacity to adapt and remain one step ahead will manage to survive long-term. This is the mission and responsibility of
Enterprise Security – to prevent, detect, and respond to acts that could impact the ability of the Bank to provide essential services.

DUTIES / RESPONSIBILITIES:
The Executive Associate (EA) for Enterprise Security will function in a research analyst capacity to evaluate current state and future state
needs of the Division. Responsibilities may include:
 Perform online research of journals and communications examining security best practices
 Interview other Financial Institutions or similar peer companies to understand the organizational structure of the security
division (e.g., departments and business functions performed, technological ownership, staffing).
 Work directly with the Chief Security Officer and divisional senior managers to develop strategic plans as a result of the
research output
 Provide a synopsis of how the Bank’s current security organization is structured as compared to peer organizations, including
areas for potential growth and expansion, or possibly reduction, and an overall recommendation based on the research.
 Creation of multiple versions of PowerPoint presentations for the division

BASIC QUALIFICATIONS:
 MBA or Master’s degree in a technical field required
 Outstanding academic credentials
 Minimum 2 years of professional work experience
 Demonstrated leadership experience
 Excellent written and verbal communication skills
 Strong analytical and quantitative skills
 Authorized to work in the U.S. on a full-time, permanent basis without additional sponsorship

IDEAL QUALIFICATIONS:
 Strong analytical and quantitative skills
 Ability to work independently and within a team
 Master’s degree in cyber security, information technology security, or engineering
 Strong research skills
 Able to work effectively with personnel in various organizational positions
 Detail-oriented and self-motivated

13
COMMERCIAL PLANNING & ANALYTICS Back to Top
Division: Commercial Payment Solutions
Location: Buffalo, NY

DEPARTMENT DESCRIPTION:
Commercial Planning & Analytics leads various strategic initiatives of the commercial business lines aimed at enhancing revenue and
increasing the overall profitability and efficiency of the bank. This department is also responsible for market research, deposit/liquidity
management, profitability analysis, sales enablement/client contact management, goal setting, and incentive compensation for the
Commercial bank. Commercial Planning & Analytics collaborates regularly with Finance, Treasury and various business units in annual
business forecasting and quarterly business reviews.

DUTIES / RESPONSIBILITIES:
For the first year, EAs in Commercial Planning & Analytics work under the guidance of a more senior manager taking on steadily
increasing responsibility and visibility. It is expected that in the future, EAs will have a team reporting to them and take responsibility
for a functional area, or potentially start a career as a Relationship Manager within the Commercial Bank’s footprint.

Responsibilities include:
 Development of strategic planning designed to drive revenue and improve efficiency of the commercial bank
 Coordinating and leading business initiatives and sub-committees
 Providing analysis-ready data to generate business trends and exposure
 Analyzing financial and sales information to develop business trends
 Organizing various business unit meetings and regulating the quality of material that is presented at the meeting
 Project Management: Work in cross-functional teams with various business line representatives on projects designed to
increase efficiency and enhance revenue

BASIC QUALIFICATIONS:
 MBA or Master’s degree in a technical field required
 Outstanding academic credentials
 Minimum 2 years of professional work experience
 Demonstrated leadership experience
 Excellent written and verbal communication skills
 Strong analytical and quantitative skills
 Authorized to work in the U.S. on a full-time, permanent basis without additional sponsorship

IDEAL QUALIFICATIONS:
 Ability to handle multiple projects simultaneously and perform under tight deadlines
 Attention to details
 Prior experience in managing people preferred
 Comfortable dealing with people at all levels
 Experience working directly with Executive Management
 Strong background in MS Office

14
WEALTH MANAGEMENT – INNOVATION LAB Back to Top
Division: Wealth Advisory Services
Location: Wilmington, DE

DEPARTMENT DESCRIPTION:
Designed around the holistic wealth management needs of our clients, Wilmington Trust Wealth Advisory Services offers a professional
and convenient way to handle financial matters across the wealth continuum. Since the founding of Wilmington Trust Company by T.
Coleman DuPont in 1903, Wilmington Trust has been serving successful individual and institutional clients for generations. We bring a
unique blend of knowledge, experience, and resources to every client relationship that we serve, offering the highest caliber of service
from a team of nationally recognized experts. The Wealth Advisory division serves clients in all 50 states and 35 other countries, and is
one of the largest personal trust providers in the United States.

The Innovation Lab was started this year to pilot high impact, proof of concept revenue drivers, and solve strategic problems at a
tactical level for the Wealth Management Division. The lab functions as a standalone unit within the Wealth business line and operates
under an Agile project methodology to expedite the introduction and testing of new products and strategies for the business. After
solving these problems, they are moved over to BAU. The environment is fast-paced and emphasizes flexibility in its approach. The
Executive Associate in this role would partner with the Director of the Innovation Lab to lead multidisciplinary teams in a full launch or
fast fail strategy of these various high visibility initiatives.

DUTIES / RESPONSIBILITIES:
The Responsibilities of the Executive Associate hired into the Innovation Lab area may include:
 Lead proof of concept initiatives related to client development and engagement from initiation to completion within the
Innovation Lab
 Partner with the Director of the innovation lab on large data projects focusing on lead generation, trend analysis and
technology to drive a modern prospect and client experience.
 Envision, collaboratively build and execute revenue driving initiatives for senior management
 Lead cross functional agile teams that iteratively improve the Wealth business unit
 Participate in civic and cultural organizations, and promote and enhance Wilmington Trust’s visibility in the local market

BASIC QUALIFICATIONS:
 MBA or Master’s degree in a technical field required
 Outstanding academic credentials
 Minimum 2 years of professional work experience
 Demonstrated leadership experience
 Superb written and verbal communication skills
 Strong analytical, quantitative and problem-solving skills
 Authorized to work in the U.S. on a full-time, permanent basis without additional sponsorship

IDEAL QUALIFICATIONS:
 Experience in the wealth management industry
 Experience with the client/prospect engagement process
 Strong grasp of statistics and predictive analytics
 Basic knowledge of computer science
 Involvement in the Agile development process or as a product owner or an equivalent role
 Experience leading or exposure to facilitation of user experience led-design sessions
 Ability to interact and relate well with staff at every level of the organization
 Ability to sell change

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CREDIT ADMINISTRATION – STRATEGY & OPERATIONS Back to Top
Division: Credit
Location: Buffalo, NY

DEPARTMENT DESCRIPTION:
The Credit Administration Department is responsible for credit policy, analysis, underwriting, monitoring and control of credit for
Commercial, Business and Private Banking Divisions. The department plays a significant role in managing and maintaining the credit
culture of the organization. The position provides an opportunity to interact with multiple lines of business and gain a thorough
understanding of how multiple functions interact with Credit at the Bank.

DUTIES / RESPONSIBILITIES:
The Executive Associate position in Credit Administration will work directly with senior leadership and support management in
credit, commercial, business and private banking on strategic initiatives aimed at increasing the operational effectiveness, efficiency
and risk related performance of the Bank.

Executive Associates in Credit Administration must be detail oriented with strong analytical, project management and communication
skills. This position is high exposure, with frequent interaction with Executive Management and senior leadership throughout the Bank.

Responsibilities include:
 Assist with the organization of strategy for next 3-5 years
 Participate in the implementation of new technology to increase the effectiveness and efficiency of credit
 Developing current state operational analysis to identify areas of improvement
 Managing cross-functional project teams with various business line representatives
 Analyzing financial information to develop business and risk related trends
 Developing management reports and presenting such reports to senior management
 Interacting with business partners to strengthen operational performance related to credit
 Identifying system constraints related to improved performance
 Working collaboratively with Technology and Operations to identify opportunities to strengthen data management practices
 Coordinate efforts and participate in evaluating a new Continuous Credit Monitoring Risk Rating Environment
 Identify methods for integrating Artificial Intelligence and Machine Learning into the Risk Rating Process
 Evaluate Policy to determine ways to adjust the environment and create efficiency

PAST PROJECTS ASSIGNED TO EAs:


 Divisional Process Analysis including lean and six sigma applied principles
 Market analysis of systems for improved effectiveness
 Production related staffing model including global resource analysis
 Project management of multi-divisional efficiency initiative

BASIC QUALIFICATIONS:
 MBA or Master’s degree in a technical field required
 Outstanding academic credentials
 Minimum 2 years of professional work experience
 Demonstrated leadership experience
 Excellent written and verbal communication skills
 Strong analytical and quantitative skills
 Authorized to work in the U.S. on a full-time, permanent basis without additional sponsorship

IDEAL QUALIFICATIONS:
 5+ years full-time work experience preferred
 MBA with concentration in Finance and/or Marketing
 Ability to handle multiple projects simultaneously and perform under tight deadlines
 Able to convey complex issues in a clear and concise manner and to address various levels of management
 Demonstrated problem solving, research and modeling abilities
 Strong background in MS Office (Including Access, Excel, PowerPoint and Word)

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HUMAN RESOURCES – STRATEGY & OPERATIONS Back to Top
Division: Human Resources
Location: Buffalo, NY

DEPARTMENT DESCRIPTION:
M&T Bank strives to be the best company our employees ever work for, and HR oversees all aspects of the M&T employee experience
towards that goal including Talent Acquisition, Compensation & Benefits, Corporate Training & Organizational Development, and
Employee Relations. HR is positioned to influence enterprise-wide organizational strategies by providing data-driven, effective planning,
communication and reinforcement techniques to ensure successful execution of change efforts.

DUTIES / RESPONSIBILITIES:
The Executive Associate hired for HR Strategy & Operations will report to the HR management team. This position provides immediate
responsibility and visibility through challenging projects in change management, HR operations, strategy, marketing and risk
management. The successful candidate will be self-confident and detail-oriented with strong analytical skills and the ability to multi-
task. Responsibilities include:
 Managing project work related to top HR initiatives, to include turnover, performance management, HR policies, budgets, HR
staff modeling, process improvement, etc.
 Owning the ongoing strategic development of HR processes, including identifying competitive landscapes, providing insight on
competitive benchmarking, and tracking new technology and emerging trends.
 Working in partnership with senior executives, business unit and functional leadership teams to create and execute business-
aligned diversity recruitment objectives, strategies, plans and accountabilities
 Investigating new technology leveraging artificial intelligence to enhance candidate quality and reduce new hire turnover
 Maintaining analytics for measurements of success by assessing workflows and key system performance metrics
 Partnering with senior management to integrate lines of business during organizational mergers & acquisitions

PAST PROJECTS ASSIGNED TO EAs IN THIS DEPARTMENT INCLUDE:


 Managed HR-transformation by conducting division-wide review of M&T’s current HR structure; created recommendations for
future organizational development and oversaw process of implementation toward changes
 Analyzed termination trends in comparison to exit survey, engagement and complaint management data to identify key drivers
and their originating sources; recommended retention strategies bank-wide and by line of business
 Introduced new technology solutions supporting HR operations, including implementation of an enterprise-wide core human
capital system and the launch of a twelve week, new hire onboarding and immersion program

BASIC QUALIFICATIONS:
 MBA degree required
 Outstanding academic credentials
 Minimum 2 years of professional work experience
 Demonstrated leadership experience
 Excellent written and verbal communication skills
 Strong analytical and quantitative skills
 Authorized to work in the U.S. on a full-time, permanent basis without additional sponsorship

IDEAL QUALIFICATIONS:
 Prior professional experience in Human Resources a plus
 Ability to work across and partner with all business lines and all levels of management
 Demonstrated ability to effectively multi-task
 Strong PC and information systems knowledge required

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TECHNOLOGY – Technology Manager Back to Top
Division: Technology
Location: Buffalo, NY

DEPARTMENT DESCRIPTION:
Technology Services and Shared Application teams are responsible for providing innovative, adaptable, and highly responsive and
reusable technology solutions for our customers and business partners. Our teams also work to continuously improve the reliability,
functionality, and performance of the services provided, and new product functionality creation and deployment to provide great
capabilities for our customers.

DUTIES / RESPONSIBILITIES:
Lead the completion of key initiatives and prioritized technology product backlog feature/functions for areas under responsibility.
Collaborate with business leaders, IT professionals, vendors, and external partners to ensure focus on the bank’s business plan and
strategic objectives are achieved. Familiarity with Agile Process Methodology and Scrum Framework to execute initiatives managed by
our department. This includes oversight for the utilization of automated tools and software life-cycle management products in support
of Agile efforts. Responsible for learning and staying current with the technology direction of the industry and vendor applications.
Researches and initiates change to the status quo when necessary. Responsible for vendor/product analysis and recommendations.
Builds rapport within the organization. Demonstrates a strong understanding of the business environment and needs within their area
of responsibility. Responsible for the job growth and career development of staff members by providing training plans, guidance and
sharing knowledge.

BASIC QUALIFICATIONS:
 MBA or Master’s degree in a technical field required
 Outstanding academic credentials
 Minimum 2 years of professional work experience
 Demonstrated leadership experience
 Excellent written and verbal communication skills
 Strong analytical and quantitative skills
 Authorized to work in the U.S. on a full-time, permanent basis without additional sponsorship
IDEAL QUALIFICATIONS:
 Technology leader – brings progressive and forward-thinking ideas to drive organization forward
 Application Software Delivery background
 Strategic & Participatory leadership style
 Excellent presentation, interpersonal and communication skills
 Detail oriented, self-motivated, and takes ownership of results, asserts ideas, and encourages teamwork
 Strong track record of implementing new or improving existing product to achieve higher levels of customer satisfaction
 Excellent organizational and time management skills.
 Strong Delivery Management, Problem-Solving and Analytical skills.
 Assert ideas and gain support and commitment from others.
 Understand technical, business and operational impacts of initiative or problem.

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TECHNOLOGY – Tech Academy Back to Top
Division: Technology
Location: Buffalo, NY

DEPARTMENT DESCRIPTION:
With today’s rapid pace of technology transformation, the most successful organizations and teams recognize that one of the most
valuable skillsets to acquire and cultivate is the concept of continuous learning. The best teams understand that learning and
experimenting are better than knowing, as subject matter expertise is relevant for shorter and shorter periods of time in a fast-
changing, ever-evolving world.

To adapt to this, organizations are developing learning hubs that allow their teams to acquire new skills, embrace new technologies, and
discover new opportunities through continuing education. M&T will build a Tech Academy to enable the continued up-skilling and re-
skilling of M&T’s Tech professionals. This Academy will also focus on enabling the enterprise to raise its collective technology quotient
(TQ).

In line with M&T’s core purpose of serving its customers and bettering our communities, M&T’s Tech Academy will also be leveraged to
develop and enable non-traditional tech talent pipelines. The Tech Academy will provide opportunities to re-skill and up-skill members
of the community for entry-level technology positions.

DUTIES / RESPONSIBILITIES:
The Executive Associate hired for this position will develop:
 The Tech Academy strategy
 Partnerships within M&T and the local community (e.g., with local universities) to build a tech academy that best leverages
M&T’s Learning & Development resources and community resources
 The identification of student personas and curriculum tracks
 The creation of a curriculum
 The establishment of a professor pipeline, identifying teaching talent that resides within M&T and in the local university
community

BASIC QUALIFICATIONS:
 MBA or Master’s degree in a technical field required
 Outstanding academic credentials
 Minimum 2 years of professional work experience
 Demonstrated leadership experience
 Excellent written and verbal communication skills
 Strong analytical and quantitative skills
 Authorized to work in the U.S. on a full-time, permanent basis without additional sponsorship
IDEAL QUALIFICATIONS:
The ideal team member for this role will display the following abilities:
 Technology leader – brings progressive and forward-thinking ideas to drive organization forward
 Intellectually rigorous, data-driven strategic thinker
 Ability to juggle competing priorities and deadlines, making thoughtful tradeoffs
 Excellent presentation, interpersonal and communication skills
 Detail oriented, self-motivated, and takes ownership of results, asserts ideas, and encourages teamwork
 Strong track record of implementing new or improving existing product to achieve higher levels of customer satisfaction
 Excellent organizational and time management skills
 Assert ideas and gain support and commitment from others
 Healthy impatience with the status quo

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CUSTOMER ASSET MANAGEMENT – PROCESS IMPROVEMENT & DATA ANALYTICS Back to Top
Division: Customer Asset Management
Location: Buffalo, NY

DEPARTMENT DESCRIPTION:
The primary mission of the Customer Asset Management (CAM) team is to assist customers who have defaulted on their bank loans.
Through pro-active contact points, and product offerings, we help consumers stay in their homes, and keep neighborhoods intact! But
our team of about 900 employees doesn’t stop there; we also assist owners of businesses, commercial properties, vehicles and boats.
Due to the nature of this work, the Executive Associate will gain experience in Mortgage, Business Banking and Consumer, Data and
Analytics, Operations and Support Services. CAM is also a faster paced environment than most, because we have to react to the
changing regulatory environment. This is a position where you will develop the ability to make critical decisions, with imperfect
information.
DUTIES / RESPONSIBILITIES:
The Executive Associate will report directly to the Group Vice President, and will have ownership of the financial justification and
installation of a new system application within the Mortgage customer contact and workout team. This highly visible role will also
collaborate with each department to identify and lead transformation opportunities resulting from the new technology.

 Work with management, project management and finance to create the business case to support the purchase and ongoing
maintenance of a new technology platform.
 Develop a transformation and process re-engineer strategy to leverage the new technology and its application in to the
customer contact, underwriting, document control and closing functions.
 Process improvement- Map and analyze existing work flow processes, then make recommendations for efficiency; will have
access to Certified Green and Black Belts in Six Sigma.
 Identify, develop, and implement recommendations to improve the productivity, quality and efficiency of the operations,
including changes to the organizational structure
o Identify ways to reduce risk and leverage a geo diverse delivery footprint
o Utilization of a digital communications strategy
o Develop marginal utility curves around contact time and frequency
o Validate existing KPI’s, identify new KPI’s and develop a business review process to assess the performance of the
operation on a reoccurring basis

BASIC QUALIFICATIONS:
 MBA or Master’s degree in a technical field required
 Outstanding academic credentials
 Minimum 2 years of professional work experience
 Demonstrated leadership experience
 Excellent written and verbal communication skills
 Strong analytical and quantitative skills
 Authorized to work in the U.S. on a full-time, permanent basis without additional sponsorship

IDEAL QUALIFICATIONS:
 Demonstrated ability to convey complex issues in a clear and concise manner, and the ability to comfortably address various
levels of management
 Experience with, or desire to learn, project management principles
 Background in Business Process Reengineering, Design Thinking, Change Management and/or Operations Management
 Work experience, or course work, in operational design, quantitative analysis, finance and/or statistics
 Possess the ability to conceptualize, research and structure programs in support of initiatives
 A strong desire to grow a well-rounded career; learn the various facets of the business and aspire to perform meaningful work
 Six Sigma/DMAIC Certification (Green Belt/Black Belt)

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FINANCIAL PLANNING & ANALYSIS – Process Reengineering & Change Management Back to Top
Division: Finance
Location: Buffalo, NY

DEPARTMENT DESCRIPTION:
The Financial Planning & Analysis (FP&A) team’s goal is to provide executive management and business segments with financial analysis
and advice to better enable profitable business decisions. The team regularly interacts with the CEO, CFO, COO and CRO in an advisory
capacity to shape strategic direction of the bank. FP&A safeguards the interests of the Bank’s shareholders by delivering objective
financial analysis and serving as a strategic advisor that supports the Bank’s ultimate goal of maximizing shareholder value.

There are three distinct groups, detailed below, that make up FP&A:
Profitability Group serves as a partner to senior and executive management to drive informed management and improvement
of businesses, products, and customers and accountability for performance through the lens of profitability and return analysis.
Business Line Finance partners with senior and executive business leaders to help them profitably grow their businesses by
helping to 1) shape strategy and set direction, 2) identify and mitigate risks in a manner consistent with the corporate risk appetite
statement, 3) measure and report results including business drivers of variances and plans to correct course and 4) align incentives
plans with performance.
Corporate Planning and Analysis is responsible for the financial budgeting, planning, and forecasting activities of the
corporation, including the operating and capital plan (CCAR and DFAST submissions). The team also collaborates with senior and
executive leadership across the organization to set strategy and direction designed to improve profitability and growth within the bank’s
defined risk appetite.

DUTIES / RESPONSIBILITIES:
 Work across FP&A teams in a consulting capacity to improve the way the team works
 Identify and implement areas for potential automation
 Improve the presentation and distribution of financial and other business intelligence through visualization, standardization,
self-service, and automation
 Develop understanding of department-wide technology and systems efforts and facilitate change management efforts as those
initiatives are rolled out for FP&A as whole.

BASIC QUALIFICATIONS:
 MBA or Master’s degree in a technical field required
 Outstanding academic credentials
 Minimum 2 years of professional work experience
 Demonstrated leadership experience
 Excellent written and verbal communication skills
 Strong analytical and quantitative skills
 Authorized to work in the U.S. on a full-time, permanent basis without additional sponsorship

IDEAL QUALIFICATIONS:
 Background in project/program management
 Change management and business process reengineering experience
 Business intelligence and analytics background

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